Reviews of Bancroft Behavioral Health, Inc (Psychiatrist)

Gabi Jayy

The doctor overall was pretty nice but the woman at the front desk can be extremely rude. I missed my first appointment due to me forgetting which has a lot to do with what I'm being seen for. When i called to reschedule she gave me an attitude and got in my business asking me why i missed my appointment and saying "well i gave you a card." ...what exactly makes her think everyone keeps appointment cards in their possession at all times? People have lives, the last thing theyre gonna think about is an appointment card. Fast forward a couple weeks to a month for my next appointment, I overslept due to me getting lack of sleep (once again, another one of my issues i was being seen for), but I still got up and went to my appointment even though I was a little over 15 mins late. She told me I wont be seen and that I will be discharged. She wouldnt even let me wait to be seen, I couldnt even speak to the doctor to simply explain what happened because at least he knew what was going on, not her, she simply refused, gave me a referral list and told me to leave. She also said how the doctor leaves early to be some where on the day of my appointment. Well if that was the case, why schedule me for an early appointment....? I'd say go here but honestly, I have an issue with rude people. I dont believe it's worth it. Maybe if they decide to hire a NEW person for the front desk. She is the reason why I gave this place two stars. Thanks for reading though.

Nona Martone

My son has been seeing Brad for over two years now. He always takes the time to listen to the issues we're having. If I have to call and leave a message if I have a question I always get a call back the same or next-day depending upon the urgency of the situation. I highly recommend Brad. Office staff is very professional as well

Angela Wilson

My son who is 8 years old is a previous patient at this practice. It was never my intention for him to no longer be a patient, however, the administration gatekeeper seems to be the decision maker on who has access to Bradley, and who doesn't. My son is autistic with co occurring mental illness not yet diagnosed. We transitioned my son from DuPont to Bancroft desperate for a professional who would devote time to helping him instead of dismissing him. We immediately breathed a sigh of relief seemingly finding this with Brad. However, things turned sour when I was never allowed to speak with him directly per the orders of Karen. At one point, a simple medication addition became a nightmare to deal with, and in turn, I called multiple times to speak with Brad, but to no avail. Shortly after, I made an appointment with Brad for myself. We did discuss my son, so I was hopeful to be able to get my son back in as a patient. Again, called multiple times to speak with Brad, and was not given that opportunity. Many more weeks go by, and I try to contact Brad in multiple ways to get around Karen, and yet again, no response. My son's psychiatrist has made attempt after attempt to get my son's swab testing results so that they can help him, however, I was told by Karen that his records were "closed forever ". Brad to me is a wonderful man and professional. Either there is a big league problem with the office, or this is yet again one more person blowing the mental health of my child off. I even tried to let the office know of gaps in appointments for MY sessions due to saving up to pay cash so that I was not dropped. To this day, I have zero answers as to why this happened to my son. I would like to think that this is not of Brad's doing, but who knows with the way the mental health system is.

Crystal Swartz

Dr.why is a great dr my son for years has been in a out of treatment and dr why has done a awesome job in find the right cocktails in medication to help him... Thanks dr why

Dale Reisinger

Dr Why has helped my family so much. I would recommend him to help with all ages

Shirley Dooley

Kind and caring

Danielle Jackson

I love this office and would recommend it to anyone. If you know how to keep your appointments, you will never have a problem. I’m usually in and out. Unlike any other office they have moments when patients are late but other than that I’m still seen. Since my referral, they have called to remind me of my appointments and I always receive a card to remind me as well. It’s a positive environment for me to release my tension. Thank you Karen and Brad! Many blessings! Danielle J

Gigi Costantini

Dr why has helped me out of a very dark time in my life. My experience at the office has always been easy...it was hard getting a first appointment but they called me to get me in sooner cuz they knew I was having a really hard time. Now that my medication is set I don’t need to go in as much.

Tanay Sharper

I love Dr. Bradley Why he interacts with my son and gets to know him by talking to him once we walks in my son was hard headed in the beginning was shy but he's slowing opening up to Dr. Bradley. He's a great person.

Heather Galayda

Brad is great, but the hours are a mess and they are never, ever on schedule. Plan to wait until well after your appointment time.

Joe Doole

Excellent practice with knowledgeable staff that truly wants to help people live better, happier lives.

Gabrielle Smith

I would not recommend this facility to anyone. They were very unprofessional and condescending with me at my first visit. There was a mix up in times with my appointment even though i had confirmed my times before, i traveled over an hour to be turned down and told that it was my mistake no question. Please do your research before visiting.