Reviews of Highlands Behavioral Health (Psychiatrist)

Brianna Christopher

As a patient there I am very unsatisfied with my treatment and discharge. As an ethnic individual there was little to no help for personal use. Also just very unorganized and communication sucks. My Dr was ok just wish I would have gotten more medication because therapist appointment isn’t for a few weeks and I only got a weeks worth. After calling if could get another prescription so I don’t go “off the rail” they said I’d have to get admitted again and evaluated again hence why I feel like they are money hungry and don’t care. I do however like the Asian man Dan and Pete the social worker. Y’all were amazing. Aside from them, this place is a joke!

Cora Rothenberger

HBHS is absolutely the best psych hospital I've been in, and I've definitely made my way around the block in that department. It's clean and as comfortable as a place like this can be. My treatment team was great and overall I found the staff very helpful and supportive, but of course there's always a few bad apples. They also have outpatient programs for adults and adolescents. I have had multiple positive experiences in both their outpatient and inpatient programs, and I would recommend Highlands to anybody considering this kind of treatment. Keep in mind that it is crisis stabilization rather than 24/7 individual therapy, although you do if course meet with your psychiatrist and social worker every day.

Skullman

If you don't like feminist sjw's and being taken off most or all of your meds. Don't go here. It's full of that.

Sabryna Esparza

This place said there would be a psychiatrist that would see us right away and that was not the case a therapist saw us and then tried to just get us to stay the night and spend a ton of money there. I would not recommend this place ever to anyone.

axishealthreviewdot weeblydotcom

Very poorly run business. Staff even sent me to another hospital with someonelse's stuff after weeks of misery. Doctors were confused when I said I didn't smoke. Keep the cult of psychiatry out of your life Despite what we are led to believe, you just like everyone else you have everything you need to be successful, happy and fulfilled. Live your life

Angie Olinske

This place needs a 0. They are listening to a 13 year old, who doesnt like having rules. They won't discharge our son, they told us they will have us escorted off the property if we try to take him home. They are after money. We have had our child check out many times by other doctors there is nothing wrong with him. He ran away after being told he wont be going on vacation. When he was found he told the cops he was gonna hurt himself. He was placed at this facility. Now they are refusing to release him, they say we need to figure out why he is seeking attention. Guess what some parents are actually paying attention. He wants attention because he is no longer the only child and getting everything he want.

FV OCASIO

Poor moral in majority of staff. There are a few good folks who seemed to care but the overall tone was meat market, Bring them in ship them out. i took daughter there for her improvement from a supportive consutative staff to assist her in her problem. What I received was an INTAKE person who seemed to want confrontation. A Socail worker who had to many cases and really never communicated, a PYSH doctor who did nothing but status quo.I saw very little strong medical knowledge in staff and absolutely horrible customer service , felt we were bothering them when asking questions and trying to gain the guidance of HBC.They clearly wanted to take in and ship out a "payday" with very little investment in patient and parents and the long term recovery. Maybe that is there mission but I would say never more frustrated with a medical facility at a time when we were dying for support and guidnace

Pook Eleby

This place us a joke money hungry people who dont care about you just there to get s pay check. Your better off somewhere else. Wish I could give negative stars

Robert G

I was a patient on the Horizon unit and I must say this place isn't as bad as everyone one makes it to be. You go in get evaluated by professionals who can evaluate you and see the crisis even if we might not believe it at the time. I feel much better and glad I stopped by for an assessment and was admitted against my will. I was scared at first and didn't think I needed help but the Dr., SW, BHA and all the nurses were great. The Russian nurse just needs to smile more. I felt that my treatment team was always doing what was best for me. I feel more stable and would recommend the facility to others.I wanted to say thank you to everyone and especially the patient advocate and my doctor there. Truly they are caring and passionate people. They were my favorite to work with or even have conversations with in passing. Compared to other facilities this one is definitely one of the better ones.

Laura Hicks

If I could give less than 1 star I would. Unfortunately, this was my daughter's 6th time being hospitalized, but her first time here. This was by far the worst facility she has been at. We didn't have a family meeting except for her discharge meeting, I didn't meet or speak with a Dr. regarding her meds, nothing came of this hospitalization. When you spend 16 hours at the hospital waiting for your daughter to be admitted, just so that nothing comes of it, is absolutely frustrating. Advocate for your kids and try to go anywhere but here if you truly want your kids to get help.

Pete Mattingly

I was hospitalized for a week (7 days), I fell out of the shower, in my room, from the floor being soaked with water, because the shower curtain had about 5 inches of gap on each side, the water constantly went onto floor. Now there were approximately 25 patients and at least half of them told staff about the shower curtains. They were not repaired. So anyhow, I asked to go see a doc, they said the doc will be in, in the morning. Gave me ice/hot packs, flexeril, nothing to kill any pain. Asked a nurse to check my vitals, as I felt chest pain and I do have congestive heart failure. So nurse decidesto call down stairs to see if I needed another evaluation to be held, so I then have to wait this other person to get where we are. So in the meantime, the nurse asked me "are you just wanting us to take you to the hospital?", I said of course not, I can't afford this place much less a hospital bill too. So once they have the lady to come over and reevaluate me. Once they decided that I am okay and not needing to be strapped in or whatever it is, that happens. The nurses ask again, how are you now. I said I still have pain in my chest and now its radiating my neck and down my left arm. So finally the nurse that didn't believe me says "okay going to get ambulance to come get you and send you to the hospital. No, it wasn't my heart, but if it had been, I could've died!

Erin Shay

I was recently transferred here from the ER. Other patients there are great, bring your own crayons, the crayons there suck. If the weather is nice, we have recess outside :)

Chloe Thomae

I have ptsd from my experience there

Krystyna Wooten

This place has horrible staff. There were many breakdowns and nothing was done to stop patients from self harming or even going into eachothers rooms. I was discharged and i have food poisoning. They gave violent shots to patients who threw up instead of some crackers or stomach medicine. I overall didnt like my experience there.

J C

I was inpatient in the Horizon unit for 6 days, I realized once I returned to my life how much it helped me. I would recommend this location for anyone dealing with depression, or suicidal thoughts! Thank you!

Seth Adamson

I was on the Adolescent wing for a week about a year ago. I honestly had a pretty good time after I was admitted. I was able to get the help I needed and was treated with kindness and care from the staff. If you go in with a positive mindset you'll come out with a good experience.

El 84

Put on a bogus MH Cert by junior psychiatrist snob and held for a week without any psychiatric grounds at all. Scam. Medicare/Medicaid fraud. Messed my life up. Will be legal. - Add that your boy is preaching God in a supposedly a-religious group therapy setting. Fundamentalist "Christian" Judeo-Christianity and lying about it.

J Canfield

Someone close to me was admitted and completely mistreated by Dr. Adde.

natalie lowry

It is my honest opinion that this facility needs to be shut down. If you have any choice in where to send a psych patient, I would urge to avoid this facility at all costs. Very little treatment is received by patients - it is essentially an over-priced holding facility run by a group of jaded 20-somethings. There is so little treatment provided that patients are able to read a full-length novel each day. Even though groups are scheduled throughout the day, the social workers/facilitators regularly do not show up. Of those who do show up, it's clear that they despise their jobs. These poor kids fresh out of college with their degrees already hating the path their life has taken, making the patients' stays even worse. The communication between different levels of staff members is terrible, leading to a ridiculous amount of inefficiency in patient care. This place is everything that's wrong with mental healthcare in the USA - minimal to nonexistent care to either gouge insurance companies or bankrupt vulnerable patients. Incredibly poor care also led to the death of patient Carson Magines, who was overdosed on Fentanyl and dead for HOURS before BHS noticed it, then tried to cover it up. Please google this for yourself to get an idea of their level of 'care'.

Dave Van

I was very depressed and suicidal upon being admitted here. I had to stay over a month in intensive recovery. I participated in daily group therapy, that included music, yoga and class time. My social worker, Pete and an RN, Rana helped me though this difficult time. Thanks, Pete, Rana, Nastasia, Mike and everyone else that helped me when I needed it most. I have begun a new life as a prominent business GM in Highlands Ranch. PLEASE IGNORE THE NEGATIVE REVIEWS.

Ryan Stoops

They helped me. It is a mental hospital not a hotel. I think a lot of these negative comments are from people pissed they had to go there.

Natalie Victoria

This place is definitely about the money I have my grandson there and I needed to take him home and they placed another emergency hold on him they gave him medication without permission they never diagnosed him with anything they told me Medicaid would pay for this and if Medicaid didn’t pay then and only then would he be released I believe this is a Medicaid fraud facility they did nothing but make my grandson worse hold him against his will and my will Thid place should definitely be investigated prior reviews are 73% negative why is this place in business what a Shame I am currently going to sue this facility and I encourage everyone to do the same shut this place down again I repeat shut this place down they lie they pass you off they ignore you and continually make things up as long as they’re getting paid I was also informed They pay staff members to write positive reviews

Jason Back

There is a reason this place has a 2.5 rating. The staff is relatively friendly and the food is actually better than I expected, but that is where my compliments run dry. First, the social worker assigned to me started to make medical suggestions to me about a subject that I am highly educated about. I felt like I was being treated like a child. Second, they have created a system that is so bogged down in paperwork that it is completely inefficient. If you need something signed or review etc, don't even bother. Now that I think of it, I don't think they even had computers available to the staff. Third, one of the "doctors" was from Nigeria and had 0 American medical credentials. And finally, upon discharge my phone could not be located. My social worker came outside and was told about the issue. He went inside and came back out very shortly telling my father and I that he reviewed the camera footage from when I arrived and I did not have a phone with me. I went and used a computer to locate my phone's last whereabouts and it showed that it was still at the hospital. At this juncture the social worker who "reviewed" the tapes was gone and was ignoring our phone calls. Luckily enough someone from Risk Management put together a team who found my missing phone. This Rick Management person also told me that the social worker didn't have access to the security cameras. So in short, the social worker assigned to me lied to my face and my father's face, for what reason? I have no idea. If you need help go ANYWHERE else.

Kacie Nieves

Unbelievable follow up. My daughter was released 2 weeks ago. We still cannot get her prescription filled because the doctor didnt fill it out right. Her follow up with a psychiatrist isnt until March!!!! We have called multiple times, we have left multiple messages, the pharmacy has faxed and called and we still cant get medication. What is the point of having someone inpatient to stabilize them on the correct meds if they dont flow through. I am beyond frustrated at this horrible facility. Do not take your loved ones if you want true help!!!

Ebony Johnson

Asked by the "owner" to contact for a conversation but gives me the main number instead of a direct line. Give me a break. Do not place your loved one's in this facility! DO NOT WORK HERE IF YOUR ARE A SOCIAL WORKER LOOKING TO GET EXPERIENCE! DO NOT COME HERE IF YOU HAVE YOUR LICENSE! THIS PLACE IS A RISK ON ALL LEVELS!

Selah Gaynor

Longer review on YELP. Voluntary patient, 8 day stay (tues-wednesday). What can I say in the few words I have? The staff ratio of 12 patients to 1 staff member? The lack of credentials displayed? How I was injured by the head of recreational therapy and my wound was not treated? How I was pushed out the door and had to call 911 from the parking lot as I was vomiting? This place bullies and belittle and breads patients down. If you love the people who are seeking help, seek help else where!

Christina Antonio

Watch you step at Highlands! Make sure your MD & Psych docs compare meds with each other! I checked myself in & when the 48 hour hold was over , they forced me to sign in for how ever long they wanted to keep me. To top it all off, the over does me for three days & mixed meds that were not to be mixed then I came down with what I now know was , Vasculitis & I could not walk for three days! They did NOTHING at all about this. Refused to give me the med list ( nurse snuck it to me ) and sent me a bill for over 110.0000 ! Needless to say, That bill will never be paid! Look at the review summary ! 2.9 stars ? Would you want you child or for that case ANY family member in this hell hole? At one point , they had me so drugged up that I could not stay awake in group & the group leader yelled out, " Do us all a favor & get her the hell out of here . Her snoring is disrupting this group! " Yea thats what people do when they are o.d. ing ! It is not snoring however, it is gasping for air ! This place KNEW they were in trouble & what they did to me was WRONG. When that second bill came , I called & told them, "If I get one more bill from you , I will sue for that amount twice"! I never got another bill. What does that tell you? You are better off at Porter or EVEN Denver Health ! At least THEY monitor drugs!

Darlene Garcia

Honestly our daughter received fantastic care. Food, was awesome she said and nursing care was great as well. Saved out daughter.

Carrie Peters

I do not even want to give 1 star from the experience we had with this supposed Behavioral Health Company. We asked to speak to someone about their Outpatient Programing, instead we were treated unfairly and felt violated beyond measure. We were placed in a locked room, our keys, phones, wallets taken, a metal detector used to ensure we were "safe". Then when we attempted (repeatedly) to explain our purpose of being there the "counselor" we had told us that we had to go through the assessment process for our son no matter what. Then we were told that our son couldn't leave unless they felt he was safe to go. They actually threatened to remove our son from our custody, and all we were there for was to see if their outpatient therapy program was best suited for his needs. I WAS APPALLED at how we were treated, and left feeling violated of our rights. NEVER use this company, EVER! My husband and I work in the health care field and cannot believe the treatment our family went through.

Susan James

It is beyond difficult to get an appointment here, so be prepared to wait weeks and weeks to schedule. Do your self a favor and RUN someplace else. The quality of the care is sub par. I had nothing but a bad experiance. I brought my son in for counseling and he spent the better part of an hour sitting in the hall coloring while I was lectured by a "therapist" on proven theory's. We came for counseling for my son, not for a class based on someones psychology 101 lesson.

Alana Funk Shockley

We had a very disappointing and quite scary experience. The doctor refused to review or read any previous tests that we had done. He refused to speak with our current treatment team including therapist and doctor who have treated for many years. He took away all medications and left the patient depressed, physically shaken and lethargic. The staff threatened to call social services if we did not pick up on their timing despite us living many hours away. After reporting issues with Dr. he refused to meet with patient - he would poke his head in room daily and then charge for a visit - unethical at the least. This is our second very bad experience here if other beds are available please consider another hospital.

Joy Smith

This was our first experience with a behavior health care facility. A few experiences have us concerned about the professionalism and care provided: 1. While I was waiting in the lobby a family left the facility. The employee that was with them turned to me and said my relative would have a bed available because they just got rid of an angry, uncooperative family. 2. The day of intake my relative spent over four hours in the unit's common area, in school desk, in a paper gown, cold and waiting for instruction. This doesn't appear to be the best way to help someone in need. I spoke to the staff to determine the hold-up and was told several times that they are understaffed and would get to my relative as soon as they could. (Positive - the staff was kind and reassuring, it appeared they doing the best they could under the circumstance. This is the only reason for the 2nd star in the rating.) 3. I spoke to the social worker the following day. They initiated the conversation by stating my relative came in with an "entitled attitude". After I explained the situation that occurred the day prior and some additional information they apologized. They stated they would have the patient advocate discuss the situation with the staff and my relative. In addition, the patient advocate would be calling me to discuss both #1 & #2. I did not received a phone call and no one discussed the situation with my relative. Maybe we are naïve to the ways of behavior health care, however we did not feel that this was a helpful situation and would not recommend this facility at this time.

Aiden

I personally do not agree with some of these responses as I was also a patient here and experienced the BHA's and other staff. Places like these have to have camera's to catch self harm, touching, and overall people talking about bad things. During my stay I saw lots of attempts of self harm but it was handled perfectly fine by the staff. Putting your self into one of these places will cause you to be monitored and loose pretty much all privacy because you're in there for most likely attempting suicide because of depression. So overall the staff were very respectful with lots of disobedient kids attempting to stress them out by refusing to go to rooms and just not give two damns.

Jennifer Lawson

Mostly wonderful staff (some terrific, some less terrific), and under replenished supplies, but the food was better than other hospitals in the area and they actually managed to keep us from getting too bored. I didn't appreciate this when I was there unwillingly, but my time at another crisis hospital really changed my perspective on this place. You don't always get to pick where you end up when you're in crisis, and having no control over your situation sucks, but all things considered this is a good place to go.

Aly Mcdonald

This place is literally garbage. Maybe one out of ten people working there have any interest in helping those whom are struggling. They will treat you like a criminal and drug addict.

Charles Blanchard

This place have my son medicine that has negative effects with medicine he was already taking. The two meds combined can cause seizures, coma, or death in many cases. If you want your loved one to stay healthy I don't suggestion this place at all.

Gholam Soltani

Thanks for everything!!!

Morgan B.

Thank god im not the only person with an extremely horrific experience here. I think about this place everyday and i’ve been out for a while now. Please if you truly care about someone and they need to be safe do NOT bring them here. Since the day I was discharged I have nightmares about this place all the time. I had to have more therapy once I was discharged because of the nightmares and flashbacks I was having. This place is living hell, at least when I was there. Please do not send your loved ones, ESPECIALLY TEENS here. It’s awful and made everything go down hill the minute I got there and when I had been discharged.

Giddy Dummy

Staff seems'ok' but im not sure what problem they have. My wife had an episode.this was the only place I could try to get her help. I pray they are able to help her

jmlsuzukimoto .

I can't complain. They took me in when I was in a great deal of need. They treated me very well on the Horizon Unit and I felt extremely safe there. The things I learned there are priceless and really helped me with my life and all that was going on in it. Thank you for another chance of day, Highlands!

Abigail Elizabeth

I was just discharged yesterday after staying for three days. I was in the adult horizon unit for depression/suicidal ideation/panic disorder. I'm truly surprised at all of the bad reviews. I had such a positive experience all Highlands. All of the staff was incredibly attentive, and the trauma psychiatrist, Mark, was just incredible. The food could be better, but overall they helped me tremendously.

Tammy Benoit

My 15 year old daughter has been in this facility for 6 days and I cannot be more pleased with the staff. They have been very caring and supportive. My daughter has said everyday that everyone was so nice there. I feel she got the care and support that she needed during her stay there.

Verna Casados

This place is the worst there was no 0 button but then I remembered the nurses and BHA are so kind! The Dr sees you for 10 minutes and diagnose you with some extreme condition. The nursing staff is amazing but the Dr are so bad that they are overwhelmed by unhappy patients. They come by every 15 minutes at night and flash a very bright light in your face until you wake up then they leave the room. Then they have males doing rounds in female rooms and I kid you not they will try and open the curtain, yes just a curtain instead of a door in the bathroom and if your in the shower you need to peak out so they can see you. So many hippa violations . There are so many violations the sych Dr will come and if you are sitting in the hall they will discuss your Illness and everyone can hear your business and you can hear everything. They try and use fear and make you afraid to say anything. The beds are so hard and the food is aweful you go for treatment and you come out worse. I am still trying to process what I went thru. I asked to see the Dr and I was sitting down the hall and the Dr made some comments to the effect that tell that old lady to rub some cream on it. If I could here all the way down the hall every room leading to where I was sitting could here. I never asked to see another Dr ever. I think this place is more about making money then healing there patience. Worst place ever great nurses and BHA’s. They were pushing medication on patients that didn’t want them and denying patience that needed medication. I did not agree with the discharge papers not even close to what’s on them but you will sign them just to get out of there. This place will get sued eventually it is that bad.

Sara Rotar

Please do NOT send any loved ones here. This place is horrible and should go out of business. All they care about is money. The staff here was mean and inconsiderate. They were very lazy at there job considering someone snuck a razor blade here. The food literally gave me food poisoning. Oh and the body wash they give you will give you a really itchy rash. Stay as fat away as you can from this place please

Judging Amy

If you love someone and they are depressed or suicidal do NOT send them here. I was released on Friday after a voluntary 72 hour hold. It made me so much worse, that place is horrific. Let me share some insight as a patient here: I went in under the guise of getting a safety plan, not to be committed. First, I was left alone in intake for over an hour, next to me was a man who was beating his head, chair, fists against the wall. No one checked on me to see if it was a trigger, I was rocking and shaking and vomiting alone in a locked room the size of a closet. Next, you are stripped down (literally), made to repeat your story 10 times because they don't have a computer system, it's all written down. After you are stripped of your clothes, your rights, and your decency, they dump you alone in a ward without an introduction or what the rules are. You are not allowed to leave the ward, even to go down to eat, till you've seen the doctor, which took me 32 hours to see, i wasn't checked on to see if I was eating my food, I was so emotional after being dumped into a physic ward to eat my dinner, I wasn't asked if I had eaten that day, and by morning I had gone without food for 24 hours and I had a hypoglycemic attack, which the illness is listed, and no one still ran to help me even though I said I was going to faint. You can't close a door to save your life, you don't get exercise and you are treated as an annoyance every time you have to ask for something like towels, socks, pants or food, because it's all locked up and you can't get it, and they are too busy doing their "work" to help you. Took us a whole day to get soap in a room, where our only bathroom we are allowed to use is, and we aren't allowed to go into another persons room. I had a 9 out of 10 (pain level) migraine (chronic migraines is also listed in my chart) and I was left to suffer for 7 hours, vomiting and sobbing while they shine a light in my eyes every 15 minutes, for SEVEN hours before they called an ambulance to treat me. The "Doctor" would only recommend me Tylenol and anti nausea meds to fight a migraine. One day we were only allowed "fresh air time" before smoke breaks after meals (3 total) for less than 7 minutes a time, that was all the sunshine and fresh air we were allowed that day. You are not allowed to share personal information to other patients but the groups don't talk why you are there, they are just interrupted by those that can't sit still. The only time I got with the psychiatrist was for a total of 15 minutes over the span of three days, and the social working for 10 minutes one day, but I can't talk about it to anyone else? The only sunlight in this dark place are the other patients, they understand you and make you feel better, NOTHING ANYONE ELSE CAN DO THERE. I was told the system failed me. I told them I felt I was in prison. That this place was and is a trigger. I was not put on medication and the first thing out of a doctors mouth is "the average stay is 5-7 days" but I was there only on a 72 hour hold, which we were told if we try to leave after that voluntary hold we can be placed on involuntary and all our rights stripped. This place not only made my anxiety flare, my depression to sink lower it killed a part of me I'll never get back. We are treated less than human. We are in prison for seeking help. Don't send someone you love there unless you want to lose more parts that make them whole.

Sootlet

I was hospitalized here a couple years ago, it was my first time ever in such a facility and it was rather scary at first. I arrived late in the night and hadn't eaten that day and has missed the normal dinner time but the staff still found me something to eat. There was one mishap when there was some miscommunication among the staff but they quickly resolved it and apologized and did what they could do to make it right. Which I greatly appreciate. I'm a picky eater but the food was decent and there was never a meal that there wasn't SOMETHING that I would eat. They supply a good amount of variety. As for the mom upset at the staff member checking on her daughter in the shower, the staff did that to me too but they didn't look IN the shower. They would call to me and make sure I responded and I was okay. That was it.

Angie Jackson

I was in the inpatient unit for 10 days three years ago. This place helped me more than any other! We went outside EVERY day (unless it was raining) for exercise, so I don't know what people are talking about. I got to wear my own clothes. The things I'm reading on this post are not at ALL what I went through! Food was good. This place saved my sanity and saved my life. Granted, this was three years ago, and perhaps it's changed. But I will always be thankful for the wonderful staff and the help I received! I met amazing friends there, and they too were very happy with the experience! They said it was the best they'd found in the Denver area.

Kerry Leonard

They accepted my adult daughter who was transported over 3 hours from there and they wouldn't except her due to her medical issues - mainly the walker. Could they not have read her intake information and told us prior to transporting her so she could stay closer to her home area.

H Roa

it was hell.

Ezykiel Vigil Art & Photography

Absolutely a terrible place physically and mentally. After specifically telling them, towards the end of my stay, that I was no longer suicidal, they noted down that I was "extremely suicidal and depressed". Along with this they would not lift my hold on the artificial grounds that I was "homocidal and a danger to others" despite never having a violent background or indicating any violent tendencies ever! Not only did they tamper with my legal documents, but they continued to threaten not only me but my parents by refusing to indicating if I would leave in a week or not. They also kept one of the kids longer than needed, for INSURANCE PURPOSES! On top of that, my doctor or whatever he was, was going to force me to take a large dose of meds, even though I explained that I would not take any due to personal and idealogical reasons. However, "strangly" the revoked that after my attorney contacted me. The next day they woke me up at what I assume was earlier than normal due I the lack off sunlight to let me know that I would be leaving that day even after being told just hours earlier that they needed further evaluation of when I would leave. I assume it may have been that I dragged an attorney into this, if so that would have been very dangerous if I had actually needed the help. The drama continued unto my attorney and new therapist when they reused to give her my records. These people are not only rude, but they are slimy and arrogant. NEVER SEND ANYONE HERE UNLESS THE NEED FOOD!!

Heather Mallorey

I was in the adult horizon unit for 48 hours.....I'm truly surprised with the negative reviews! The food was good, you have to wear paper scrubs but can request clothing from friends or family to be more comfortable....every staff member I encountered was attentive, caring, helpful, and friendly. An inpatient psychiatric unit is a scary please to be, but HRBH made it "easy"....I start the outpatient program tomorrow. I highly recommend HRBH!

Dannielle Radin

This place is like the hospital in One Flew Over the Cuckoo's Nest. No, it doesn’t need to be more like a hotel, but yes the people that work there do need to treat people with dignity and respect. Unfortunately, I was threatened by multiple employees while I was there. They threatened me that if I didn’t calm down from being upset that they would restrain me and knock me out even though I wasn't violent. I feel really bad for all the people that end up there against their will. They deserve much better but they don’t really have much of a voice in the situation so alas this place is a pillar of what’s wrong with the mental health system. Before going there I was told they are more liberal because they sometimes allow people to wear their own clothes. What a joke: This place should be put on trial for violating people’s human rights. Key advice: If you end up there it’s like prison so do your best to follow orders and blend in. If not you’ll find yourself stuck there for longer than the typical 72 hours.

Pk Huntley

I am not a patient there but my son is and I understand the Hippo laws, his social worker hasn’t called me back also the staff seems nice but I get a gut feeling it’s not good. We will be going up to check on the facility soon maybe I can change my rating hopefully...

Karen Bresnahan

Unfortunate experience with a family member that was struggling. Reached out to HBH to inquire about alternatives since they had been helpful in the past with both Inpatient/Outpatient options We were told that "the staff remembered her and felt like they had nothing more to offer". WOW, how sad is that...concerned enough to send the police for a welfare check BUT we can't help you. I called to plead our case...that this was a crisis situation and I was trying to keep it from escalating. I had seen positive results from the past partial hospitalization so I was hoping to address that. Nate was very helpful but was unable to speak regarding specific issues/concerns and he directed me to DeeDee. I left a detailed message but never received a call back. Shame on You DeeDee!!! I expected more from a healthcare professional, this is the point at which you offer some guidance and direction...not just let someone falter.

Katja Brunk

I had a potentially DEADLY side effect from an antipsychotic. The night nurse, Paula, would not take me seriously beside the fact that my blood pressure continuously increased by the minute and my heart rate had increased to a whopping 200 by the time I got to the ambulance. Because Paula thought I was "just being restless and having anxiety" (this is what she told the ambulance companies as she took her time calling around) it took her 45 minutes to get me into an ambulance and do the paperwork she insisted NEEDED to be done to get me to the hospital. Despite my demanding she call 911, and I had the right to that in my situation. Paula continuously told me even after my attempts that if I keep bothering her, the longer it will take her to get me to the hospital ! I was later told by the pharmacy tech she should have called 911. They had to slow my heart down on the ambulance and the ER doc said I could have gone into cardiac arrest. I filed a grievance , the man never came to see me before I left so I'm putting my review out here warning everyone. If you or your child needs to get to the emergency room - this could happen to you where the nurse doesn't take you seriously and you could oh, I don't know, die or something . I would like to point out the woman who handled my intake, the day nurses, behavioral techs and the psychiatrists - were all truly amazing and kind. Food could use some work, but you are in a hospital after all.

zimtak111 .

For those wondering why there is such mixed reviews, it's really quite simple: This place is great if you are rich and have great insurance, but if you are poor and have little to no insurance this is nothing more than a prison you have to pay out the a$$ for and will get kicked out of as soon as the money stops flowing. In short, this place is an overpriced daycare center for rich terrible parents to drop off their spoiled brats for awhile so they don't have to deal with the monsters they've made. Or in some instances the teen/young adult will be well-behaved and depressed for a good logical reason, but their parents don't want to take responsibility for their child's upbringing and depression. If you are an adult and your depression stems from money problems, then going here is the worst possible thing you can do to yourself. Just like any other business it's all about making as much money as possible as fast as possible, and believe me, the law is on their side. You've been warned.

Amy Krutsinger

I was informed this evening that a male staff memember, Jeremy... was checking on my 15 year old daughter in the shower....by my daughter. So, I asked to speak with the charge nurse who informed me this is a common practice and they are “vetted” to do so.... As any mother, I got upset.... at which point the charge nurse (who refused to give me her name) became condescending and extremely rude. As a mother, I assure you... I will NOT stand for a male checking on my daughter while she is showering!! I am contacting 9 news in the morning. I assure you “miss charge nurse” this “common practice” will be changed, or I will not rest until you are shut down!!! You have my Child to help her not to cause more issues! No adult MAN... will look in on my Child in the shower ever!!!! I will be contacting the news first thing in the morning! I do not, in any way... recommend sending your children here!!! Do you want your child “checked on” by a member of the other sex... while they are nude?! I damn sure do not! I refuse to be spoken to in the way “miss charge nurse” chose to speak to me! You will be investigated! A man looking at my child in the shower is child abuse! My 15 year old daughter is there for help, not to be watched shower by an ADULT MAN! Do not allow them to “care” for your children. Awful staff and adults of the other sex are “vetted” to “look in” on your child in the shower!!!!!!!! This will NOT be stood for! And I assure you I will not back down until this is resolved or this place is shut down and exposed!!!

Kailey Mac

I was put in the adolescent ward 2 years ago and I got very sick. I was throwing up constantly and they were insisting I had an eating disorder and needed treatment for it. I had a kidney infection that went untreated and they just wanted to blame it on something else. I hated it.

Scott Tesoro

Our loved one was brought to HBH as part of a 72 hour hold after a suicide attempt. She stayed one week and was transferred to a RTC. Reading the reviews before hand, we were extremely afraid sending her here. However, our experience with HBH was a positive one. The staff were friendly and communicative, the facility clean and not too hospital like. We received daily updates from the Doctor or social worker and were able to get hold of them when we had questions. HBH did exactly what we needed them to do, that is, make sure our loved one was stabilized and no longer a danger to herself. I bet the success of the residents will be determined by what they bring to the table rather than what a place like HBH will "do" for them.

Xx Nymphlinaxx

I was a adolescent at highlands and I had a over all pretty good stay, most of us we're in there for suicide and were yelled at by a couple nurses and that made me a little upset because we are there for a 'safe place'. The food is good and I felt safe and would definitely recommend it

Jenny Salzman

I rated this place one star, it wouldn’t let me do 0 stars!!!! My daughter was released today!!!!! First Complaint..... Very disappointed with the Social Worker Lauren! I liked her at first but suddenly when I didn’t agree with her the attitude came out!!!!! I was trying to get her transferred 2 days ago, no other place would take her without good behavior for 72 hours. Suddenly after 1 day of good behavior they wanna send her home....still in mania! So I disagreed with them and they informed me If I didn’t come get her I would be reported for Negligence

HBK970 .

Highlands Behavioral Health facility is (in my opinion) one of the BEST behavioral facility hospital in the state and possibly the nation. Their food is amazing, (oh and by the way, there is a cafeteria so you can eat with your fellow peers and staff for all 3 meals), they have various "groups/therapy sessions", gym time, outdoor rec, permission to smoke cigarettes after each meal (Breakfast, lunch and dinner), nutritional classes, fresh HOT WATER showers with GREAT WATER PRESSURE, coffee (decaf) available ALL DAY LONG and regular caffeine coffee available at meal times downstairs, phone time, visitations, they provide FREE hygiene products (soap, shampoo, conditioner, lotion, toothpaste, mouthwash, deodorant, brushes, hair ties, you name it, etc. and so on and so forth! I could go on ALL day about all the great things provided to patients and staff at HBH! The staff is amazing at what they do and HELP US ALL to keep a healthy routine/schedule going, (that includes ALL positions, including, maintenance and cooks), the behavioral health specialists, care coordinators and doctors alike! I had Dr. Wright and he does an exceptionally well job and is a great human being! ALL of the rest of the staff are as equally loveable and caring (Erin, Jason, Zeuss, Bernard, "Tee", Kendall, Nick, (If I spelt her name wrong, I apologize!), Patty, the young Native American young lady, Rob, the pastor gentleman, and EVERYONE else was just as loving! The entire staff was quick to calm down any tense situations or arguments that may have arisen while I was there and did so in a professional manner, in my opinion! They also make sure to take notes and evaluate what and who to assign as roomates (in other words, they take the proper precautionary steps to insure all of our safety and needs and quite frankly, they fulfilled all mine! The doctors an nurses work together to monitor ALL the patients whom take medications and they do an excellent job about following up with patients and explaining to them how their meds work and making sure everyone who needs so gets a safe and adequate amount (due to daily check-ins and follow-ups, etc., I observed staff continually asking questions and interacting with ALL patients, I observed some negative reviews on here, however, my review is positive because it is the truth LoL! Dr. Wright, righted my wrongs and did a very professional job and ya, ALL staff there rock! <3:)<3 The facility is very clean and organized and they make sure that all patients are safe and sound and do 15 minute intervals to make sure everyone is safe and OKAY! Obviously, it is a very good alternative to other options and they treat everyone very fairly and just! I do not wish to go back LoL, however, I would definitely give this place a 5 star rating oh and did I mention... they have a laundry machine there, TV, music room, snack time, all kinds of great options for both the patients and staff alike! Maybe one day I can go there as a volunteer of some sort and put smiles on people's faces, just as they did on mine! May Jehovah (God) and Jesus Christ bless EVERYONE there, including staff and patients alike! This place gets FIVE STARS and it's a unanimous rating at that! Much love, AMEN! <3:)<3 P.S. - The average stay is between 7-10 days (is what my mother told me), however, if you cooperate with everyone, follow the simple rules and guidelines, go to one of many various groups, proper hygiene, eat your meals and stay healthy, it certainly may expedite the process towards an early discharge/termination, take me for example... my stay was approximately six days, so, if you set your mind to it and obey the authority, you can get out even earlier than anticipated! Transportation is also provided (a taxi voucher) free of charge for those who do not have a way to get home! Allow me to end this review by saying God (Jehovah) bless the entire Highlands Behavioral Health facility and all staff and patients alike! Bless ALL your hearts and in the name of our HEAVENLY FATHER JEHOVAH & in the name of Jesus Christ, Amen!!!!!!! <3:)<3

Libby-Jayne Jensen

A few of the staff members were kind and caring people, but a majority of them were just cold, insensitive, and even egotistical. A lot of them treated their patients as if they were inferior. None of them offered me any emotional support, and it was so blatantly obvious they did not genuinely care about their patients. They also handled many situations rather inappropriately. I was put on what was called SP3 treatment, which restricted a lot of my freedom and required me to always be within arms-length of a staff member. These staff members assigned to follow me around did not so much as introduce themselves to me, or give any indication whatsoever that they were trying to keep me safe. They would just follow me around like mindless zombies and treat me like some sort of stray dog they were forced to watch. In addition to this, I had to have some strange man who didn't so much as tell me his name watch me sleep all night, all whilst they had completely drugged me up. Is that not an extremely inappropriate and triggering situation? I came out of this facility 10x more emotionally unstable than I was when I went in. The staff is incompetent. When I was released, I proceeded to look through my case file. Despite the fact that I underwent no thorough, in-depth psychological evaluation whatsoever, someone decided to diagnose me with borderline personality disorder and leave multiple papers in my case file stating this. At no point during my stay at highlands was I evaluated by anyone thoroughly enough that they could have possibly come to this conclusion. Not to mention how ridiculous and illogical it is to diagnose a patient with a personality disorder and neglect to even discuss it with them! I honestly don't understand how in god's name these people take themselves seriously. I can't even express how much built up anger I have against the highland's staff. If you know what's good for you, seek treatment else where. Highlands is a joke.

Amanda Jensen

I took my child here because she was self harming. DO NOT EVER take your child to this facility. They put her in isolation for two days because she was in the same room as someone with the flu. She received no care during this time. She only saw the psychiatrist one time during her very expensive stay, and not the one that was initially assigned to her . They diagnosed her with depression and then put her on a non-FDA approved drug for the diagnosis. Now we are fighting side effects such as severe suicidal thoughts and hallucinations. They refuse to take my calls, and keep telling me to follow up with my aftercare provider. Our family needed help, and they only provided worsening circumstances. Please, if you care about your child, stay far away from this place.

Fish Gorl

I was placed into the Adolescent Unit under the 72 hour hold about a year ago. It was a joke. My discharge date was affected because I wasn't participating in group therapy. Do you know how annoying it is to listen to the same stuff all the time? I've been to 5 different places in different states. Hearing the same platitudes over and over again. Say something that's comforting but also realistic! Also big problem is patients getting too intimate with each other. A lot of PDA went on in the Adolescent Unit and it wasn't handled with proper consequences. A lot of dating. There was this one occasion where everybody was in the group room and while I was walking around I witnessed this girl and boy go into girl's room, from eavesdropping I learned that they engaged in oral sex or something. It's disgusting. Please do something with this issue so other troubled people don't have to experience what I've experienced. I feel like there needs to be more creative and different activities that could actually benefit a patient. I feel like I could run a place better lol.

Jenn Whytock

I have been to Highlands a couple of times to do there PHP program. It was a life changing experience. Now this time it was a horrible experience. I will never return nor will I ever recommend this facility to anyone. There is no structure, they don't really protect the patients identity. They don't really teach the skills anymore like they used to and the program Director Bev is a joke. She is supposed to be in there helping us and all she does is hide in a office. She does a horrible job in protecting the patients. The counselors do not control the groups anymore. The program is frightening more than helpful. This facility has turned into just a money making crap hole. They no longer care about people they just want money. Don't go there.

Hosanna Ausec

I went there and I was scare I didn't know what to do because I'm deaf. And I'm afraid to be around someone but I found my new friends he nice person I forgot his name but anyway he made me safe and comfortable

account five

Basically prison. Every day there I’d look out the window at the Taco Bell way in the distance hoping to be free like everyone else at Taco Bell. I was 18 but put in the kids ward but apparently I was too “old” and had a room all by myself, if that’s not more depressing. The shower has no door but a thin sheet, thus I did not shower, cause staff is allowed to peak in. At night the pillows were paper thin, staff wake you up with a bright light every few hours. When I was diagnosed as perfectly fine and could go home they would not release me because i Had no where to go! I’d rather have been homeless than here! You had to line up each morning like prisoners, wear wristbands with all your info, making friends was advised against, large selection of food but staff watched you and noted how much you ate, outside during “gym” outside you had to be doing something and staff constantly watched, you couldn’t just enjoy the outdoors which was rare. Staff with ok but it felt as though they didn’t care or listen. The worst part was you got to use a phone once a day for 5 minutes! That was the highlight of the day but also sad as well knowing that whoever you were talking to was free and living elsewhere. 5 minutes isn’t long enough. There were visitation times, about 30 minutes a week or something, and it was sad if no one showed up to visit with you, also sad that all these people had freedom and you didn’t. I received no therapy or real help, just was confined and “caged”, no one but staff could leave the building, there were codes and locks on everything and the place was constantly cold and you were always watched. Most everyone was medicated. One girl had been there for over a year and was perfectly normal. This was years ago but I’d still hate to go anywhere near that building!

Susan D

My adult son is a patient here. I knew because a caring and kind counselor from the ER in my town let me know. I have called this facility 4 times in the past 3 days. Depending on which staff member answered the phone, I was treated very rudely. They would not give me any information about him, even though I have been involved with his care for 16 years. A parent's worst nightmare is not knowing where your family member is. If you have a family member or friend with cancer, broken arm- hospitals let you know the patient is there. This place really puts the STIGMA into mental illness. Rude and uncaring. I pray my son is being treated well.

Ellie Walker

This was my first stay in a psych unit as an adult and I don't remember a whole lot from it. What I do remember was a lot and I do mean a LOT of coloring. There was NOTHING else to do there. The staff was not interested in anything you had to stay. I had maybe one therapy session. I don't remember meeting with a doctor but I must have since I was put on medication. They would only release me to my family out of state because I was still a huge suicide risk. 13 months, 9 hospital stays (6 months total inpatient) stays later I'm finally on the road to recovery. There ARE good places out there...this isn't one of them. I wouldn't go back.

Ryen Kalais

They will talk to your under the pretense of being an outpatient facility, even if you say you "just need to talk" you will be forced into a minimum 72hour hold even if you are healthy, happy, and have never made a suicide attempt. The hold results in you being put into a facility with people who have very serious conditions and require additional care they are not getting. The nursing staff is touch and go, the helpfulness is limited of all persons, and it will be very difficult to get a lawyer or in touch with anyone if you need additional help. Do not recommend. Use a web service to find a psychotherapist or psychiatrist if you need drug management help. Do not go here unless an attempt has been made, or family/friends are unable to be supportive to the patient at this time.

Greg Eckard

THIS FACILITY USES SOLITARY CONFINEMENT.

Brandy Peterson

My 25 yro disabled son John is there (over 70 miles away from us) now, and he has history of very severe pediatric traumatic brain injuries he sustained at age 10 from being hit by a truck that ran a red light as he was walking to school. John has epilepsy secondary to TBI and is basically a dependent adult who lives with me and his little sister still, but does very very well, other than depression and suicidal ideation and now actions, again secondary and often is this case for TBI suffers. It is appearing to me that much of ones 'care' and follow up completely depends most often on what INSURANCE one has, and possibly how much they can make by (extensively or otherwise) treating someone, including wether or not follow up or outpatient care is offered. My son has been there since Saturday morning, and these reviews mostly scare me. They need to treat my son and family appropriately and with respect, but at this point do NOT appear to be doing so. John is disabled and has Medicaid and Medicare, and imo, they appear to not care about those they cannot milk for more and more funds (apparently not even offering outpatient services or intensive/appropriate inpatient services and treatment for the less fortunate who DO have insurance, just not the higher paying) and is why I came here to see other's experiences and thoughts. I have major concerns now regarding their treatment of those who do have physical/medical as well as mental health disabilities.

Beatrice Lara Lopez

Some staff were nice. Place is well kept clean. But I felt like the only way out was faking my happiness & well being. In reality I wasn’t okay but I hated being locked up in that prison. Being in there made me more depressed. I was there longer then 72 hours and I didn’t eat at all. I felt sooo uncomfortable knowing that guys & girls were sleeping right across the hall from each other.

Caiden McCaughan

Well...I was in a rough spot at the time, and I needed a place to go to get help. They admitted me to this place, which ended up being a huge mistake. The staff obviously had no care for the patients. They bossed us around and took advantage of us in the worst ways possible. The other patients I had met were not getting any better. In fact, some of them were even worse. There was one guy who straight PUNCHED A HOLE in the ceiling. This was in April 2016, and I really hope this place has gotten better since then.

LIFE IN THE DUMPS

poor food. they make you wear paper scubs while there. all patients are given ativan every four hours regardless if the patient needs it. they dont let you have water to drink other then meal times and meds. the doctors are rude the nurses are rude and the counselors are rude. oh and they do a body search daily

laura briones

This facility is an absolute disgrace. The lack of care and disregard exhibited by the staff is appalling. A dear friend of mind was referred to this location and after struggling with thoughts of self-harm and suicide she decided to call and admit herself for an evaluation. She called at 11:30 a.m. to inquire as to their admittance process and they suggested she make an appointment to reserve a bed space. She did so for the same day at 7:00 p.m. and upon arrival the front desk staff sat there inattentive looking worthless and engaging in personal conversations. We were not even greeted and after having to initiate the conversation the staff continued to sit there with a dazed look on there face and said to have a seat. My friend felt uncomfortable to say the least and begin to look immediately for alternative care. She proceeded to the exit to call another location and they buzzed the door opened as she exited with other personnel without the front desk even acknowledging her. Thank god she wasn't a patient in need immediate medical intervention. The intake specialist then came out and the front desk staff looked at me and asked if my friend had left. The intake specialist then proceeded to tell me not knowing who I even was that they didn't have an appointment for her and did not offer any resolution. We left abruptly after being told they had no idea what happened again with worthless stares from all the staff. This facility is the epitome of inhumane medical care. These facilities need to understand the severity of its negligence and its potential effect on human lives. Please do not come to this facility with your loved ones.

Jocelyn Hilling

Highlands Behavioral health system is a fantastic short term inpatient treatment facility. As a clinician I trust the staff at Highlands to give my clients the best possible treatment. Besides their caring staff their modalities are in the best interest of my client. My clients have came back from Highlands feeling as though they have a head start on their treatment goals. I would highly recommend Highlands intensive outpatient program for teens as well (CAMP) . It is a great way to provide high quality care in a short term setting.

Ashley James

I've been inpatient 4 times and this facility was by far the worst. I told them from the moment I arrived I'd ended up on an m1 hold largely because my work schedule made it almost impossible to make a psychiatrist appointment and I needed meds before I left if anything was going to change. I left without having taken a single mood stabilizer. They tried to pass off Adderall as an antidepressant. They said they made an appointment with a psychiatrist for me late on the Monday I was spposed to go back to work. Took the day off, got there, they had never heard of me. While I was there, more than one patient was hassled for using a wheel chair only to fall once it was taken away. My roommate had seziures and was constantly ignored during them. Seriously, if they send you here, you might as well just like to get out as fast as you possibly can. They will not help you at all.

Michael Chatfield

Im 12 and I have to say this is a waste of your money it takes your money to repair their crap hole

Lizzie J

Horrible place. My daughter was just discharged today. She is worse! Has new huge self inflicted deep scratches up and down her arms... she refused any treatment/ meds they sent her home???? Isn’t this a place to get evaluation and treatment? I told the social worker that I was not comfortable sending her home. She told me she would call CPS if I didn’t pick her up... is highlands not a safe place? Why would you call cps? I have the recording of the “threat” I also work for a major CO health system. I will be spreading the word about the treatment my family received and the “treatment” my daughter did not receive.

Kailey Emiliegh

I would recommend this facility to my friends, family and all who need help. The staff and doctors work very hard to help you get into a good place....

Mark Sowards

Just wanted to say this place saved my marriage and family. My wife was battling some severe bipolar depression and suicidal actions. The doctors and staff at this facility gave her the proper medications and tools she needed to cope with her issues. They even allowed her to have a special room during one of her visiting hours to visit with her two young children while she was confined to the facility which most other behavior hospitals won't allow. She has been to other behavioral hospitals in Colorado before and this seemed to be the only place to get her one track. It has been nearly 3 years since her last episode and she has made some tremendous progress and growth all thanks to this hospital and it's wonderful staff. I can not thank them enough and I feel a sense of gratitude each time I drive by the facility on C-470. Heaven forbid I would ever need to hospitalize my spouse again but if I had to I would not hesitate to return to this location.

Morgan Coffman

I was on 175 mg of medication and they made me go off of them cold turkey. I spent four days in this facility dizzy, lightheaded and nauseous and the staff did nothing. Not to mention there were several occasions when kids were supposed to be discharged but the doctor decided not to let them leave last minute without an explanation. Please don’t send your kids here if you want them to get help, I recommend Children’s instead.

Nancy Pinedo

Horrible place!!

Lala hathaway

First, look up Carson Magines to get an idea of this place... If you want to get better, escape your problems, and hope for a better tomorrow, this place isn't it. Now there were a few really good staff members that I met while I stayed there for 9 days. Teresa, Jt and his brother being a few of them. There are a handful of others, however I can't remember there names. I admitted myself into Denver health and got transferred over here. The "doctors" and "psychiatrists" meet with pretty much everyone. They'll go down a checklist and group your symptoms into what they assume you have. They don't actually listen to their patients. Once they throw you and your symptoms into a convenient category, they will prescribe every medication known to man for you. Of course you don't have to accept them if you feel as though you don't need them which I never accepted. If you don't accept medications and don't agree with their "diagnosis" they'll write whatever they feel about you anyway because "they need to show something to the insurance company" (not my quote but a php staff member's quote). Mr. Adde doesn't listen and doesn't care. Rana doesn't care and doesn't listen. I've seen people get many new medications during their stay only to end up with some severe side effects. People were prescribed medications for symptoms that did not need medications. When patients told their doctors, psychiatrists and nurses that their medications weren't helping, they were never taken seriously or listened to. There were at least 5 fights, some of them being physical. This was due to the lack of care from many of the staff. Now I understand everyone is there due to various mental health issues. However, when someone reported an issue about another patient to the staff, nothing was ever done to resolve the issue which led to tensions rising and therefore outbursts of emotions from having to continually deal with the same problems. Group therapy sessions usually led no where. Topics were vague. There was no one-on-one therapy which many people desperately needed. Instead, people with built up frustrations released their concerns during group therapy with lengthy dialogues about themselves. Inappropriate actions were not handled correctly leading to other patients having to try and correct them on their own. Outdoor therapy is basically a "therapist" taking patients outside and telling them to go play which is the same thing the bha staff did except it wasn't called therapy. The native american cafeteria staff lady is rude and very short with everyone. It took me 10 hours to finally get discharged after being told a solid time and continually asking staff members what the hold up was, and that was because someone forgot to call me a taxi. Rules are not regulated. People wore shoes with laces sometimes, some people could wear piercings while others couldn't, "phone time" was supposed to be 10 minutes a person yet many stayed on the phone for up to an hour. Negative behavior was still rewarded while people with positive behavior suffered such as myself. Yoga therapy was great though. I went into Highlands just wanting to end my life. I left Highlands feeling like I needed medication and could hurt someone else lol. This place is a joke at best right now. Save your money/insurance and go somewhere else. Get your own psychiatrist, therapist, and doctor. You won't talk to these guys that much or for very long.They don't really care overall. * Horizon Unit * Danielle, the so-called PHP program therapist is quite racist as well. Even though I was participating and engaging in the program, for some reason she targeted me the full two days she was there, Wednesday and Thursday claiming I wasn't participating. If you want to "pass" their program here are the steps: 1. Don't be black. 2. Pretend everything is absolutely perfect with your life. 3. Ask Danielle for her number that way she feels wanted and important. This place made me worse, much much worse. They're just an insurance money dump. Stay away.

Ebelen Tafoya

Patient died here in 2014. Highlands tried to cover it up.

ERYN BENSON

I was afforded problem solving skills, trauma therapy, and all groups helped focus on coping skills and the staff was always friendly and helpful

i hate myself

I agree with many other people on their opinions of this place. when we went to visit my sister in here we were always 30 minutes late to go into the visiting room because they were t ready for the visitors I guess. as we were getting ready to discharge her, they promised us all these appointments and when we called to set up a time on the day they gave us, they never even scheduled us on the day! no one wanted to answers my mother or I’s questions and my sister only got worse since she was admitted. if you truly love your someone, don’t send them here

Dillon Brooks

This is the worst establishment I could think of to treat “mental health”. I travel around the world for work and I have never been in a more stressful and busy environment in my life. DO NOT Check your loved one in here. I had to physically come to the waiting room after 6 UNRETURNED Voicemails. Then waited for an hour and a half. My loved one was tricked into signing a form that kept he’d for another 24 hours. The assistant Tristan admitted that that’s what they were doing. When I finally spoke with a gentleman he said that everything I said was erroneous. After 4 days of being trapped in this building AKA “jail” she spoke to a therapist for 5 minutes and has contracted food poisoning which is consistent with other reviews on this page. Wow! Incredible. There is a reason the reviews of this establishment are below 2.3 stars. When will this place lose its license?!?! Hopefully soon

G Jones

DO NOT TAKE LOVED ONES TO HIGHLANDS!!! They are incompetent! The lack of care, knowledge or time put into accurately evaluating, diagnosing and treating patients is putting your loved ones at risk. I rushed my daughter in for treatment and evaluation when she had made cuts on her arms and claimed to have taken 100 allergy pills. The staff member led us to a room and asked how old my daughter was. (She is 17 and a minor) He said good she was over the age of 15 she can fill out her own paperwork. I told him that I was her mother and would fill out the paperwork. I shared with him about the pills she had taken less than 30 minutes ago. I expressed my concern about what the effects would be if not quickly treated and gave him the box the pills came in so they would know exactly what she had taken. He said sorry I am not a doctor and handed me back the box and left the room. He returned a few minutes later with paperwork and handed it to my daughter. I again said I am her mother expressing my concern what the side effects could be and asked if he would please tell a nurse or doctor. He told me because my daughter was still conscious and over the age of 15 that I had no say in her treatment or admitting her. My daughter was taken in Friday at 8pm not admitted until 11pm. No doctor spoke or contacted me. No attempts were made to learn about her medical or mental history, or what events led up to her being taken in. The following morning I still had not heard from a doctor or anyone from the facility. I called to speak with the doctor and get an update on my daughter. I was not allowed to speak to anyone and told they could not confirm or deny any information and would transfer me to the social workers voicemail. I left a message asking the social worker to call me as soon as possible. No response. I went to the website and filled out a contact form with my daughters name, my contact information and a brief overview of concerns about my daughter asking them to please call me. No response. Finally at 4:03pm Saturday I received a call from a nurse asking to verify my daughters current medication dose. I said I would be happy to bring her medication in and speak with the doctor. I was told that would not be necessary. I asked when I could see my daughter and they said they would have her call me. Monday I received a call from the facility asking for insurance information I provide the information and asked to please speak to the doctor. Again I was not allowed to speak to the doctor and transferred to the social workers voicemail. A claim of depression was sent to my insurance then I received a message from the facility that my daughter was ready to be discharged. I called a begged to meet with the doctors to share my daughters history and several documents from psychologist, teachers, family members and more painting a clear ongoing history and pattern of mental health issues far beyond depression. Validated serious concern for my daughters safety and the safety of others around her. The doctor never reviewed the information and did not met with me. My daughter was released with no medication or treatment plan. I was told to lock up all knives, medications, razors or anything that she could use as a weapon and they sent us on our way. Everyday we are shocked and horrified by high school shootings and other behaviors from those with mental illness. Asking how could this happen? Take a good look at Highlands Behavior Heath and you will have your answer!!!!!

Casie Townsend

Took my 14 year old here. Safe place, clean facilities and friendly staff. Keep in mind that this is a place that stabilizes your child and keeps them safe. Use this time to find proper after care. The after care program here still needs a little work.

Athenna Jade Willis

it was helpful they help decrease your suicidal risks and self harm/eating disorder problems.

sassy Dean

My son went in to the facility and we were both unsure since we hadn't dealt with this before but he came out quickly, feeling much better and had a plan for how not to repeat the mistake.