I have an incurable chronic pain disease, commonly referred to as the "suicide disease" and I take many medications. Some of these cause heavy drowsiness and memory loss,camping many other things. I sadly suffer from depression. I missed two appointments last year, so I was banned for one year.
It has been a year since that time and I tried to setup a new appt today with the woman over the phone at the Conway location. I very clearly said I was seeking treatment and counseling for my depression. I also wanted assessment for possible other mental illness and counseling for said depression because I'm having a hard time handling it right now because it's hard to treat my depression chemically due to my severe trigeminal neuralgia. She stopped me from talking and asked me with a real impersonal-abrupt tone what it was I was looking for here. I paused... "Excuse me"? I said." (She said something else but I can't remember that part) I then stumbled with my words and had pause waiting to remember the Dr.'s name and I kept asking for a hint from her, " you know.. its.. uh..I know this.. that doc.. ..you know the dr.... umm.. its.. uhh." I have poor memory because of my medications and often have pauses and lapses like this one. I had to ask her flat out directly! "What's the psychiatrist's name there?" "You mean Dr. Raza" she said with an annoyed tone. I said yes of course. And I told her he used to treat me there. She told me with a very unpleasant tone "He can't give you any medications. We don't do diagnosis anymore. We only handle severe mental health like schizophrenia etc.. (which was one of my concerns I originally had listed off to her.) He doesn't just give medication to people for depression, especially people in pain management. Your are still in pain management aren't you?" "Yes mam I am." I said "I didn't call you asking for any pills or medications did I mam? I called you asking for treatment and counseling and diagnosis for possible further mental health issues. Are you labeling me, seriously mam?" She says with a snotty tone "Well, you didn't show up for two appointments." I said "Mam I was taking at the time Gabapentin amongst other medications that make me very drowsy and forgetful. You have labeled me, over the phone. And all I asked for was tre8atment, treatment, never once did I ask for or even intend for medications, but for treatment for DEPRESSION of all things, and you label me." I told her she should go find a new job. Worst most degrading service ever. It's people like ger that people like me slip through the cracks.