Reviews of Lighthouse Psychiatry - Advanced TMS Therapy and Research (Psychiatrist)

Mel M

I find the staff to be very nice and welcoming. I read another review that had a problem with scheduling, and it is a little challenging to get exact same time for some appointments, HOWEVER, the staff will take the time to help you schedule your appointments to make sure that your needs are being met. I dont think it will be hard to get on a regular schedule once you get established. Until then, be a little flexible, they are worth it! Paige is a wonderful tech to have, she is very nice and very personable! Rochelle is a great therapist, very easy to talk to.

Christine Jean

Extremely unprofessional office. The receptionist lady is incompetent and rude. I had to call repeatedly to request her to send the pharmacy my prescription order. Every time I called she would lie and say "I've been trying to fax it over 5 times now". Meanwhile I call Walgreens and they haven't received anything. The worst part is, every 30 days you want your prescription filled, they make you come in for an appointment first! Even if you know the meds are working good for you and you have been in for several previous appointments. Who has time for that?!? They just want your money and give you piss poor service in return. I suggest you look elsewhere!!

Matt C

Unfortunately these therapists are paired with an incompetent office staff and a ridiculous office management. They have an extremely harsh no show policy with a huge $75 fee. This is a big problem when with the incompetent office staff miss-schedules. Either they scheduled an appointment you did not schedule, or they forget to remove a canceled appointment from the schedule. Either way they make it impossible to keep your appointments. A reasonable office manager would reconcile this mistake by reversing the fee. But Lighthouse insists on enforcing a policy even when there staff caused the problem. I noticed other reviews complaining about scheduling but thought it must be a few isolated cases. The reality is that is seems to be a systemic problem. With the huge no show fee and ridiculous management you could end up paying hundreds in fees throughout the year. It's incredibly difficult to find a good mental health provider but me and my family will be looking elsewhere. Edit: Response to Response from the owner: It is impossible to be responsible for an appointment that was incorrectly scheduled. When I am told by your office staff that I don't have an appointment, I believe them. To then receive a call telling me I owe $75 for not showing up is ridiculous. If I had not shown for an appointment that was correctly scheduled I would have been annoyed by your fee. I would likely have asked for it to be waived but would have reluctantly paid it if you refused. It would have soured the client relationship between us and I may have looked elsewhere. However your refusal to see that this does not even fall into your policy is just silly. Two weeks before the appointment I was told I had no appointments and I also stated "don't schedule any more appointments until I call back." Two weeks is well outside the 24 hours window your policy provides. Your strict enforcement of the no show policy would be unusual even if you had not miss-scheduled the appointment. Everyone from hair stylists, doctors and therapist have these policies. Although usually with more reasonable fees. However they only enforce them when a clients no shows become abusive. Most professionals care more about developing a relationship with there clients then penalizing them when as you say "life happens." Maybe with the shortage of mental health providers you don't need to retain clients, but hopefully you will learn that good client relation are far more valuable than collecting fees.

Honorless Rantz

If you are looking for a provider that can offer a consistent routine, go elsewhere. It was impossible to schedule recurring appointments with our therapist. It also took over two months just to get our first appointment. Consistency and routine is incredibly important when dealing with mental and psychiatric conditions...this place clearly does not understand that. If you're willing to see your therapist once every few weeks, this is your place. If you need weekly appointments with a staff that understands and respects that need, go somewhere else.

Lee Mezzulo

475.00 fee to speak about there 15000.00 in charges. I will pass.

Ben Jones

Incredibly overpriced.

Ahmad Rkein

The doctors and staff at this practice genuinely care about the people they help. If you are reading this and feel like you need help then I assure you that giving them a chance will make a difference in your life. I know how hard it is to talk about the voices in our head when no one is around. The things that we are so ashamed to talk about because of the fear of what someone else will think. However bad you may think it is, you will be approached with no ill will and finally find someone who listens that has the ability to help. If you have had the chance to experience being respected, safe, not having to lie about what you have been going through then please help others find the lighthouse in an ocean filled with darkness. Only someone who has been there will ever understand us. You may think that you have it worst but it doesn't matter. You will find solid land that you can stand on and see the sun past the lighthouse. Us