Reviews of Haven Behavioral Hospital of Phoenix (Psychiatrist)

jack sparrow

Management is a mess here.

Gabriel Manriquez

My wife was their and the staff was very helpful and were kind.

Misty Black

I gave this a 1 because it was the lowest I could give. The staff is rude and unprofessional. My father was placed there after trying to overdose on pills. This was his third attempt at suicide. They discharged him in less than 2 weeks. When we met with his doctor and social worker my father was no better than when he went in, he kept saying he had nothing to live for and still not making any sense. He has dementia and depression and God knows what else because they didn't do any test's on him. Just added depakote to the medicine's and Zoloft he was already on. When they discharged my father they forgot to send home with him his 90 day medicine that the paramedics took to the hospital when he overdosed. He isn't able to get refills until November. My mother and I have called repeatedly to try to get in touch with the social worker and his doctor he had and leave voice mails and no one returns our calls. My dad has been home a little over 48 hours with no medicine and very agitated. They told us before discharge they only get them stabilized and then release them so that new patients are able to be brought in. We were told when they placed him there he would get the mental help he needed. They would evaluate him and see what his diagnosis was. They didn't do anything but sedate him and then send him home, this is the worst place by far he has ever been placed in. The staff answers the phone laughing and then has to get it together so they can even say the name of the establishment and what can they do for you. They sit around and play on their phones, they steal and misplace patients belonging's.

Mike McCulla

The patients they treat have many medical and psychiatric needs, regardless the staff are very professional and attentive to all the patients needs.

Lauren Thomas

I gave it one star because 0 stars was not an option. My mother was sent to this facility and I have never in my life seen such a sad place. People shouting, irritated staff, grown men walking around pants unzipped- not a place you want to leave a family member. The staff was rude and showed no empathy to patients or families. A nurse flat out told me my mother was never going to get better and this was her baseline. Little did that nurse know, my mom was highly medicated and being given meds that were soon deemed counterproductive to her condition and within a day of not being in Haven, began to show improvements. They treated the patients as if they were criminals and the families as well, and the visitation room was similar looking to that of a visitation room in a correctional facility. My mom was trying to move her gown and was disoriented and a staff member looked at my mother and told her "it was not a stripshow", in front of other patients and families. Regardless of the patient, dignity should be considered and humiliation should not be an option. If it's hope you are looking for, for you or your loved one- you will not find it here.

Marsha Foutz

Three weeks at HAven was hell for my elderly dementia affected husband. The staff was caring, but the medical staff was stretched beyong the point of offering competent care. As an example, my husband was given Haldol after a behavioral incident against my explicit instructions. His paranoia continued, but I found no "game plan" for the next incident. Extreme kidney failure was overlooked even though each BM, was recorded. After just 10 days, his meds put him in a wheelchair. Although this was formerly a senior care facility, his chair had no padding to prevent the open sores he sustained. Most alarming was the severe reaction to a newly prescribed medication. My expressed concerns to the nurse did not prevent it from being readministered . My husband was elderly, but I believe that the negligence of this facilty greatly contributed to his death a mere month after after admission. A study conducted by them reported "no fault.."

Rachel Guest

While I am sure there are worse facilities out there I was severely disappointed with my two experiences thus far. The location is clean and staff seem friendly, however you are not kept up to date on the care of your loved one. Even if you call and leave messages you are left wondering what is happening, how are they behaving, what meds are being changed, and so on. My loved one's care home was told he would be discharged on a certain day and I was not contacted. The care home nurse went to evaluate and found that he indeed can be discharged, but the very next day he is miraculously not on the discharge list. I am left wondering if this is because he would be discharged two days earlier than the original treatment plan and they would like to bill the insurance for the extra days. If greed is not the case, then what? Incompetence? Miscommunication? Their documentation is also mildly inaccurate. There are written statements referring to my loved one having a step-daughter (news to me!), documentation he is allergic to a medication when they were informed the medication caused seizures for him, and during his first stay at this facility I answered the same questionnaire over the phone three times. If you are in an emergency situation, your loved one will be fine and most likely well cared for. Just bring some aspirin for the headache.

Elisa Leon

Well I actually want to go and take some therapy but I am under age I don’t know what I have to do to get obviously with my parent but what do I have or need to get in??

Jeremy Stein

Let me start by saying my dad suffers from Alzheimer's and was sent here from his assisted living facility after continued outbursts with the hopes of them figuring out a proper medication schedule so he could return to assisted living. First, the administration at Haven is absolutely horrendous. During his first weekend there, every time I would call, they had no idea who he was and had to ask around to find a nurse who would recognize the name. Then, I was told that a doctor would get in touch with me on Monday (as he was admitted late Friday) to discuss his diagnosis, and never heard from one. I called everyday and left a message with a nurse and was told the doctor would get in touch with me. Finally on Thursday morning he called to tell me the meds he was putting him on, and that he would be released the middle of next week and could not go back to assisted living, where he had been. Mind you that this was Thanksgiving, and we had to now find a new place for him in less than 3 business days! In addition to this, I never heard from one of their social workers until the day before he was to be dismissed. She then proceeded to ask me questions about things they would need to know for his stay there. This was after he'd been there for 10 days! The next time I heard from a social worker was on the morning he was to be discharged. She called me at 8 in the morning, and proceeded to tell me that he would be discharged at 9 (in an hour!), and asked if I had transportation set (which we did, but not until noon). She also told me that we needed to have a doctor and psychologist appointment set up to take place within a week of discharge, and she needed confirmation of those appointments before he could be discharged. After convincing her to delay discharge until noon, this gave me less than 4 hours to make all of the arrangements. While the administration was a complete mess, it was far from the only bad part of our experience. When I went to visit my dad (2 days after being admitted) and my aunt went to see him (a week after he was admitted), he was completely unkempt, and the staff were very curt, sometimes even rude, and the entire place had the feeling of a prison, rather than a hospital. The day that I visited him, I asked the nurse to go over the drugs he was on, and she discovered that he had been administered haldol during the night, unbeknownst to the daytime nursing staff, and without notifying me, his POA, as required. The absolute worst part of the experience is that after being there for 15 days (we had to extend his stay due to issues with finding a new place for him), he had a verbal outburst and nearly hour-and-a-half tirade less than 24 hours after being discharged. Then, his second day after discharge he had the worst psychotic breakdown he's ever had and ended up in the ER. Luckily for us, he was not seriously injured during his episode, where he overturned furniture at the home and jumped over two fences ending up in a neighbor's yard where he was found by police. He was in the hospital for 2 days and then discharged to a different senior behavioral health center (Quail Run), where we had a wonderful experience and they were able to get him on the proper medication within a week and he is doing much better.

amy pollack

Thank you to the staff, especially nurse Danielle, for your professionalism and honesty about the care you are giving to my family member who is currently in there receiving help. She really eased my mind that he is exactly where he is supposed to be. Prayers for all the caring professionals that work with hurting people.

Marvin Hill

Please, if you love your family member, do not bring them to this place this place is dangerous many patients have fallen and broke hips and ribs, some have run out to the streets, the ceo is very harsh and pushy, many clients have lost valuables after being admitted because their orderlies think they can make an extra buck with clients rings, bracelets, gold chains, the clients are also let to fend for themselves, to clean for themselves if they are not too confused, otherwise, they'll be soaked in bodily fluids for hours sometimes days. The nurses are always busy, they never have time to give family members updates and the doctors are hard to understand.

sharon price

No comments. I was told if your can’t say something nice then don’t

Elle Lang

Our father was utterly traumatized in this hell hole. As were dozens of others, this place is swimming in lawsuits. The assessor totally lied to us and made it sound like dad was going to a 10 day retreat. The place is a nut house and a dump. She now has no memory whatsoever,of assessing my Dad,signing him in, or the reasons I pulled him out. The nursing home my dad lived in used to routinely send dementia patients to Haven, but have stopped. IMO there is major Medicare fraud going on in here. And kickbacks to those places who refer. The Psychiatrist told me he doesn't take orders from family and has carte blanche over the patients. SCARY. But this is the standard in AZ. Low,low,low.

Anna Macari

What a horrible nightmare, and she was defenseless when they stole her rings and clothes and hurt her. If you want to Punish a family member, bring them to Haven Senior Horizons in Phoenix.

Kym Evans

I came in here on a Saturday morning with little hope for a good future but only to save my life . To make a long story short I just wanna let people know that this place saved my life. Alysse, Daniel, Michelle, Kenneth, Jeremy, and Raquel are all Angel's from heaven . This place is amazing from the food to the way every worker shows care and supports sobriety ! Please , please , please , come here if you're in need of saving your life and moving forward through a brighter path ! I did it with doubt and completed with nothing but positivity. Thank you to the employees at Haven who gave me their all!! Kym E.

Shannon Pruitt

Should be a ZERO! SHUT THIS PLACE DOWN

James Hayes

Were it not for the top/down management style (with psychiatrists holding the reins), this might be a decent, objective holding tank for folks in need of assistance. But its typical outcome seems to only add to the misery and further stigmatizing of patients. I learned nothing I did not already know from a previous encounter with this form of medical abuse some 45-50 years ago ( at the IOL in Hartford, CT). Ultimately very sad.

Cecilia escobedo

OMG, my daughter ended up here at this hell hole. We are trying to get her out... There us one nurse impaticular that tells her not to cry, or taunts her about me her mother calling obsessively which is a lie when I only called once. I'm afraid for my daughter. We are trying our best to get her out of there. I visited my daughter she had an earache, is dehydrated. Sh3 has to drink lots of water b3cause if her condition and they only gave her a tiny cup. My daughter has end stage cirrhosis of the liver. This is a total nightmare... 02/12/2019 Update; I would like to take the opportunity to explain what happened regarding Haven Behavioral Hospital. My daughter endured five days of this place. I made several phone calls including the Attorney General and other agencies. I contacted the social worker her name is Sarah. She could only do so much for me however she contacted another gentleman is who was a social worker that oversees Haven behavioral hospital. After several people calling in and finally someone told my daughter did she should do an AMA which stands for Against Medical Advice, she was released. At one point while she was there she had a bad earache and she ended up calling the paramedics from her cellphone, they are allowed to have cellphones in there. She dialed nine-one-one paramedics showed and staff turn them away, then she got her phone taken away from her. She was running a temperature of 101, she became very panicked. She tried so hard to reach for help. My daughter suffered severe post-traumatic stress disorder once she left from that facility. It took her about two weeks just to find a little bit of normalcy in her life once again mentally and emotionally. It is these sort of reviews which really helpe direct our community and help us to find honest and goodness help when needed for our families. Thank you all for reading my post. God bless you all.

Pam Baehre

My husband, Richard F. Baehre, was admitted to your facility on October 14, 2014 to be evaluated. He was in your facility for over two weeks, and the Haven medical doctors evaluated him as being in the advanced stages of Alzheimer’s Disease. I was in the hospital when he was admitted and I asked my children to remove a gold bracelet he was wearing. My children said they tried, but that he was not willing to let them take the bracelet off of him. Consequently, the bracelet was stolen by someone on your staff. I called in to ask about the bracelet and was told that “they were not aware of a gold bracelet”. I asked to speak with the Director, CEO, President, to report the theft. The person I spoke with said he would send a message to the appropriate person. I never heard from anyone at your facility about the theft. I have been undergoing chemotherapy and my husband has been living in a Memory Care facility. He passed away on May 6, 2015. I realize that I will never receive the bracelet or its estimated value, which was substantial, but I wish to voice my dissatisfaction, first with lack of follow-up by the persons(s) in charge, and that your facility hires staff who steal from helpless, medicated patients. I will be writing a review about your facility so that future patients and their families are aware of your facilities lack of concern, and I will make a formal complaint to the State of Arizona.

lincoln forget

Just wanted to say thanks to the staffs, my experience was great.My first encounter was with a great smile from Antonio & every day he reassured me that it's only going to be a few days. Thank u again, JW

Royce

I want to thank all the staff in the Juniper Unit at Haven Behavioural Hospital. Thank you so much for the wonderful care and treatment of my wife. Allah was surely looking out for her by using you all to help her get better. I cannot thank you all enough. May Allah continue to bless you all!

Bethany A

Haven has added a new unit that is a great addition to the facility. This has allowed them to have new options and greater ability to offer great services to their patients.

Gna Asm

The nurses don't have time to care for the patients because they are too busy texting and checking their facebook page and the techs seat in the dayroom watching tv all day, while patients wander and fall breaking hips and ribs. I would take care of my loved ones before even considering bringing them to this place. It is awful! I gave it a star because that was the lowest I could give.

Gen K

I spent a little more than 1 week here during one of the worst times of my life. The place itself is nice. Clean, friendly... I wish there was a way for more treatment since there are some really sick people here who make it hard to get 1:1 therapy. I felt cared for and empowered, and that’s all I needed at that time. The staff made a huge difference, some big hearts work here... a few that stood out were Nurse Michelle, she was so caring and attentive. She was easy to talk to and stood up for me if I had trouble being heard by the doctors or social workers. Nurse Alysse, she was a busy bright light running all over that place. No matter how many times she was called on the radio, she had a smile and a warm caring attitude. It was amazing to watch her coach her coworkers and calm down patients when others had failed. Jazmine and Joel techs, you guys made me feel safe even though Some of the sicker patients were hard to be around. They work so hard and have a great attitude the whole time they work. When I saw these 4 people come on to the unit each day, I was relieved and knew I was in good hands. Thank you to everyone Who works here!

Don Freed

Staff is wonderful except Doctor on intake. Failed to listen, repeated everything several times and still got all my heart and diabetic meds wrong. I had a cardiac incident and the RN and other staff were left to care for me without Doctor’s assistance or common cardiac medication (Nitroglycerin tablets). God bless the RN and staff who went far above the normal to deal with the situation. This is obvious malpractice and I hope the Doctor does something for saving his a$!?

Carolyn Craig

TJ., a social worker at Haven, was patient, understanding, compassionate and knowledge on the needs of our mother. TJ was instrumental in getting all the referrals lined up and explaining everything prior to the release of our mother. When we didn't understand these new concepts, he was EXTREMELY patient with us. TJ made a horrible time in my mom's life easy to understand (the onset of dementia). Thanks TJ!!!!!

Bob Campbell

So many bad reviews with good cause . We are experiencing the trauma now and need help , who do we call for help ?

Christina Hartnett

I just wanted to say that Haven not only saved my life..this place saved my family. They helped me realize that life is important and showed me that people are willing to help people who are down and out. I will recommend this facility to anyone and everyone. Thanks to Maria on Palo Verde. You're an Angel! You listen to me and helped me see how important I truly am. To Jeremy thanks for the card tricks made me smile and laugh when needed it most. To Michelle thanks for the late night laughing anf making me feel like a human being when I truly Didn't feel like it. You guys rock! To anyone I didn't mention Thank you!Anyone who gives 1 star or complain about food you weren't paying attention to fixing your life. This place will help you if you want it. I will never forget the kindness you all showed me when I was the lowest in my life. I wouldn't have found the me I used to be....Sober and Loving life!

J T Sells

My friend was sent there as she was having some problems with her mental state and mostly she could not seem to change her ostomy bags ( she is a cancer patient and years of radiation took its toll on her causing this). Now my impression of insanity is this place! I have never felt in any medical/care type setting so extremely disappointed with the demeanor of the staff. Firstly, they treat EVERYONE like a prisoner. I got nothing but "bad vibes" from the behavorial health nurses. Once they caught me with my cell phone, they admonished me like an animal! The whole staff always had a desire to " weild authority". I brought her "muscle milk" which was by doctor's prescription, and she never ever EVER got it. Several times! Frankly, they didn' t give a damn. They also would herd you into crowded small rooms for visitation. My friend complained of shortness of breath and chest pains-' it took 2 days to get the nurse practitioner to see her. Just another act of mon-care. But wait, there's more. When she went into the nursing supervisor once, she was rudely thrown out of her office. No chairs for phonecalls, terrible non working wheelchairs, nothing nice. They were supposed to have ordered new ostomy supplies- never happened. I was told she would be locked out of her room, and even when she felt bad, they made her stay awake. I just got the impression even when I complained that they wanted to hear nothing of it. My friend the patient felt that she was a pain in the butt to them. They never ever helped her clean up or shower. Just muscle her around. When wr called they would tell us she was sleeping. Not! Forced blood draw, would not stop when she was crying in pain ( she is a hard " stick" fyi..) No patience, no care. They locked up her wallet and I needed credit cards for bills to pay Would NOT help. They bite! The food, well I passed the kitchen on way in, it reeked. Food the worst. I hate to say this, but they were to help her learn her bags again. They let her lay in her pee for an hour. They owe me $55 for muscle milk and an no apology would even make a difference. They just prob threw it out. Seems like all staff just had a complex, they looked down on you.. Do not DO NOT send your person there. ... Unless you really dislike them. No appreciation for you or patient. Authoritarian, I STILL CAN' T FATHOM HOW THEY WOULD NOT HELP AS SHE LAY IN HER URINE. Worst day of her life she said. No excuse- like a P.O.W.- not a patient. I was treated like a threat.OMG so bad!!!!

Robert Cash

Worst mental health care facility!! The people are treated like stray cats and dogs. No one is getting real help. Barely any food is given to patients they are hungry throughout the day left begging for more food. Dr. Purewal does little to actually diagnose and treat patients. The most he does is determine how many days a patient will be forced to endure under the sad living situation Haven offers. People are discharged worse then when they arrived.

Tammy Clifton

I usually try not to complain, but I have to say this place is very unorganized, they have only a handful of nice people. I came on my own for depression and anxiety and they gave me more anxiety then I have at home. I do want to THANK Kelly the nurse and also activity team. The food for the most part was bad and the care staff only 3 that I would say love and care about there job.I pray that they are able to address theses problems and fix them

Heather Duke

I had several 5 start folks I worked with while taking care of my mother- Specifically Tonia (Social Work), Danielle (RN), and Andrew (BHT). There was also an amazing 'front desk person' (blonde female) who's name escapes me that was very kind and helpful on so many occasions. They were kind, caring, and compassionate to my mom as well as me. We had a personally very difficult situation, and Tonia went well above and beyond to assist with placement, working with lawyers, guardianship, you name it- and holding my hand through a lot of tears. She was incredibly professional at every turn. The facility overall was fine, and very clean and of course secure. My biggest complaint was that it was nearly impossible to get someone on the phone- which was alarming at first- until I realized they were terribly understaffed (no one centralized to answer phones or let people in... it's all the caregivers who are delivering good care...) there was a very high use of registry (temporary staff) and so you often heard "I'm not sure, I don't usually work here". I was also a bit alarmed after reading her history and physical and seeing very obvious errors (my mom had no cardiac condition and it listed her as having cardiac cath and stents) realized that they had never contacted anyone in the family for history and were likely relying on the emergency psych evaluator from the emergency room. We never spoke with a provider outside of petitioning her in. I would suggest better staffing for phone and escorting in and out- and also giving visitors a run down of what they can and can't do, and where they can be. It was embarassing to be giving mom a kiss goodbye and helping her to her seat because she was unsteady, only to be told I was not allowed in that area and needed to leave--- of course, I couldn't leave, because I had to be escorted out. Overall, after a 2 week stay, I was definitely glad to be discharging due to the situation and how stressful it was on my mom, but those individuals above will have grateful place in my heart.

Raphael Fourmont

All Her Jewelry stolen, with her clothes and glasses. She had lacerations to her head, and bruises under her eyes when she came back; so traumatized that she couldn't speak for four hours. And she just went in for a med review. Haven Senior Horizons is Hell on Earth.

megusta comida

I have no idea why this facility is not rated a five star. My dad was kicked out of Generations and sent to an ER. He had no choice but to go to a geriatric psych hospital. I chose Haven but was not happy about it because of the reviews. Was I ever surprised to deal with the absolutely wonderful caring and professional staff there! They understood my dad's problems and prescribed the drugs that he needed to improve his quality of life. He is now incredibly content and happy at Silvercreek where he is cared for by a skilled staff of caring professionals. I can't say enough about Haven and recommend it highly.

Melody Neely

I give this hospital 0 stars as this is by far the worse hospital I have ever had my mother admitted too. The staff is rude and unprofessional; the social worker is by far the worst I have ever seen and I have many acquaintances that are social workers and they shine as their job. They sit around and play on their phones, they steal and misplace patients belonging's. My mother was set up for discharge on a Tuesday, I took time off work to pick her up and when I got there I asked the nurse during the discharge what tests they ran on her while she was in and she stood up and left the room with my mother’s chart stating that she would have to pull her chart. She came back in the room 45 minutes later informing me that they were not going to discharge my mother because they had other tests that the doctor just ordered to have run. So I point blank asked her what tests had already been run on my mother and she answered, “None.” I cannot say that ALL the staff is bad but there are so many that are they ruined it for all the good staff members. I WILL NEVER ALLOW MY MOTHER TO GO BACK TO THIS FACILITY!

Laura Schaff

This is the worst of the worst! Don't ever go here. They pinned me against the wall. I was put in with dimentia patients and they talked about me like I wasn't there. They threatened me and bullied me. The nursing staff enjoys causing trauma and drama. I'd give them 0 stars if I could. They are NOT about recovery. They need to be shut down! I do not have dimentia! Never have! Their license should be revoked!!!!!

Alison Cook-Davis

A little background it is order. My dad had a stroke and as a result had been in an acute rehabilitation center for about a month. Once he was to be discharged from there, he was sent to a subacute rehabilitation center but at the acute rehabilitation center, he was put on additional medication to “level his moods” which actually had an opposite effect of making him more agitated. The agitation, along with sever short term memory loss, caused my dad to be difficult and at risk for falling. So the subacute rehab center threw him out and told my mom he could not spend a second night. They transferred him to Haven Senior Horizons. This is an elderly psychiatric hospital. While my dad has never had a history of psychiatric or mental health issue, this is where he was sent. Because he has a paradoxical reaction to medications, the medications used as “mood levelers” were actually making him act erratic and upset. This hospital (Haven Senior Horizons) does not care about its patients or their families. They have only 2 hours a day when visitors are allowed and they are both during regular working hours so family and friends that have regular working hours cannot visit except on the weekends isolating the patient from outside contact. There appears to be a single psychiatrist that works there and is very non-communicative and pessimistic. He provided absolutely no hope for the patient or the family members and acts like he is too busy to care anyway. There is almost no communication and it appears to be set up to isolate the patient. It is fairly clear that the hospital is set up to keep the patient as long as they can collect the Medicare payments but won’t discharge a minute sooner. I will say that some of the nursing staff was more forthcoming and willing to report on the progress of my dad but the doctor and social worker to too busy to return calls. They claim their core values are integrity, respect, and excellence and I saw none of these values exhibited in the almost 2 weeks my dad was held hostage there. The second my dad arrived the social worker asked about a discharge plan. When I accompanied my mom to ask some questions, the same social worker asked why we were asking about discharge plans when he just arrived! Almost a week later, she comes back and says, you don’t need any help finding placement do you? (Uh, yes, please!). So she provides one group home that is almost 25 miles away from where my mother lives! Apparently, it is standard practice to try to isolate elderly patients as much as possible? The hospital doctors and staff did not appear to have the patients’ best interest at heart.

Heather Yazzie

I have found the experience disappointing and frustrating. I think the worst part is that I had to get emergency guardianship for my dad with a physician statement. The psychiatrist will not fill out my mandatory court paperwork unless I pay him $250! Unethical and outrageous. I have found that I speak with many different people and repeat myself many times and have had a lot of miscommunication and Promises of return phone calls and not received them :-( They don't seem to communicate with each other. the doctor that wants to charge me $250 in this scary emergency situation that's very overwhelming to us, his name is Dr opechowsky. I feel like it's taking advantage of people in a difficult and overwhelming situation.

Mike Samuels

I am the Power of Attorney/Healthcare agent for a friend of mine who suffers from Dementia. He has had some behavioral issues and this was his second visit to Haven. I encountered some friendly staff all of whom cared about my friends welfare. Jennifer the Directer of Social Services was a "Rock Star". She was very helpful in looking for the best possible solution for my friend after discharge. I really appreciated that the Dr's at Haven aren't "medication" happy. They bring the best balance to their patients with minimal meds. Haven is definitely trending in the right direction.