Reviews of Banner Behavioral Health Hospital (Psychiatrist)

Hatunai Chan

Wonderful. I hated myself when I walked in, but when I walked out I was at peace. Although I felt I was in another world, locked away from the rest of the earth, it made me think of my actions. My only complaint: YOU NEED SALTED SALTINES!!!! (They are just "ines" without the salt) and Nick needs a raise. He was the best therapist I saw there, and he's awesome. I heard from the other girls before I met him say how awesome he was, and he really is. He let us outside and talked to us there, and we got to have a lot of fun with him. The food is roughly cafeteria level, but a variety of food nonetheless. One girl was convinced of her hallucinations being true, and the Tech workers handled it very well. I think this hospital is a great example. (I believe you should open up an extensive outpatient, because Aurora sucks) After banner I went to Aurora for extensive outpatient, which sucked and I stopped very early on. I didn't like how we could smoke outside the hospital and I was offered a vape by one of the other kids. The therapist was insensitive and rude to the other parents on parent nights, and she wasn't very clear with us. She was, truly, a hypocrite and a shamer. I recommend the drive to Scottsdale for this hospital. It is a very nice and accepting place for youth and adults.

Dicsondown Ramadike

Sue em, their pathetic here. Illegal. Mean, not humane treatment at all.

Katie H.

I was here back in June of 2015 on the adolescents unit. It was an excellent experience for someone who is going through depression and experiencing self harming thoughts. The staff were comforting and able to communicate without getting patients riled up. A big thanks to Nurse Shawnalle and Jason for helping us to succeed and motivating us to overcome our obstacles. The rooms were as comfortable as they could get being in a hospital setting. Even the kids there with me were respectful and kind to other even if they were having a rough time. I was here twice in the same year (June and December) and was treated exactly the same as I was the first time I went in. Thank you Banner for moving me in the right direction.

Donna Croft

I AM 52 years old and was addicted to opiates through prescription for 8 years. I was admitted to Banner Scottsdale on my own because I believed after much research they were TRULY a credited facility. I couldn't have been more wrong!! They have a great plan on paper ie: therapy throughout the day, group, medical reviews, physical well being..A POOL, TENNIS COURT AND ETC, ALL OFF LIMITS TO PATIENTS!!! THATS NOT WHAT HAPPENS AT ALL!! DO NOT TAKE YOUR KIDS HERE TO WITHDRAWEL, unless you want them to be in a unit that is a mix of PTSD, PSHYC patients, unlocked doors, in a co-ed setting. And a STAFF that includes ONE QUALIFIED NURSE LEE! I was here on 5/31/14 & exited on 6/3/14. The Staff at ADOBE will tell you they are a REAL HOSPITAL! Their totally dillusional! I ought to know I am a cancer patient since 2005. Any credited facility that operated in this manner would be shut down and that's what needs to happen to this facility. I checked out on a AMA because of physical safety. I would rather have been in JAIL!

Stephanie Roldan

I was just discharged. And let me tell you Banner in Scottsdale was amazing. I would recommend it to anyone neeading behavioral help. But there was something that i disagreed with. But that had nothing to do with nurse and below. The unit i was in (Emaral) had some of the kindest staff. Always ready to help and hear you out. Your always surrounded by people who understand what your doing. I came out with a new purpose in life and new friends. Thanks to all the staff.

Dick Smith

Dr Greene is a fat loser who needs to be fired. Who wants to take medical advice from someone that cant even take there own advice. Obese doctors are an oxymoron.

Shabbytub TTV

My brother just got submitted here, if any of the night crew damage his pshych consider bbhh sued . Well the comment above was when was admitted. ,,, This one is after.... I am very happy:) brother had a good time he was helping people and people were helping him as well so he fit in great nothing but positive comments.:) im proud of this facility definitly would reccomend for a friend fsmily stranger, just dont ever go to st lukes in Phoenix. Come here you wont regret..

Anthony Lucas

I spent 10 days at Banner for severe Depression and suicidal thoughts. The other patients were warm and inviting and the staff catered to my needs. They always asked me if I needed anything, always made sure that I got my meds and that I felt safe and within ten days they had prescribed me with the perfect antidepressants and now I am doing much better.

Sam Aro

I have been suffering from post tramatic stress disorder for almost 10 years so after feeling really desperate about how depressed I have been and wanting to get the ball rolling on getting some help for this situation I checked my self in for a 72 hour psych evaluation and to be able to talk to some caring people and they started out by treating me terrible tearing thru my belongings without my express permission before I ever signed a consent form that I absolutely refused to sign because of that fact so that instantly caused me to be hostile then I was taken into a room to talk to one of the most un caring or understanding counselor I have ever met in my life also because I am in pain management for degenerative disc disease and have chronic back pain and take medication for that they put a label on me as an opiate abuser on my discharge paperwork which I do not understand I have been depressed over the suicide of my father since 2/21/04 and have been in pain management since 07 when I hurt my back so I don't see where they get the nerve as to say that this place is very un professional and would not recommend anyone to seek help of any kind unless you want to be treated like crap I am still willing to seek help from another facility because my depression is not getting any better and I feel I need help but from caring and compassionate people not the monsters who are at this location everyone deserves to be treated with respect and in a dignified manner I only gave 1 star because I had to to post this comment

Cindy Meyer

So far my daughter has gotten the best service and we took her out of Quail Run Behaioral Health and she was worse than when she went in and this facility had made my daughter 110% better in just 2 days. The other place called CPS falsely because we took 3 days or more of their pay check. So far 5 star service e knock on wood.. DO NOT GO TO QUAIL RUN EVER

Ashley Friend

I was admitted in February and had to sleep in the observation room and Ron watched over us and you could tell he really cared about the patients. After I got transferred into the unit, there where some of the staff that told us we were ungrateful for feeling suicidal and that people in Africa have it worse. The few of the staff that I felt really did help was Justin, Darren, and Sam. They all really cared about our safety and our emotions.

Lucky Bland

Multiple fights happened, got hit with a chair, some of the technicians denied kids basic rights. Jason was a good guy though. Group therapy was fine, but overall too much violence. Not only that but I had to help multiple kids who were having severe anxiety attacks while the staff wouldn’t. Including two children who were cutting them selves with their nails and were refused assistance.

Ashley D

This place helped me a lot in my time of need. Decent support, friendly staff, friendly patients, & great food!

Connie S

I just spent 7 days here bcuz of my debilitating anxiety. I have to say that 5 stars isn't enough for the care and expertise I received!!! My care started at Triage. TRIAGE, within 15 mins of arriving, I was being evaluated by a nurse and crisis counselor. They were very thorough and sensitive to my complaints. They were also very surprised that my psychiatrist told me, "there is nothing more I can do for you," because they said there are definitely more treatment options to exhaust to treat me. They asked if I wanted to be admitted, and I said, "Yes, anything I can do to help myself." They also informed me that a bed wasn't available until tomorrow, and explained that I would be assigned a recliner in a large room with other patients. I agreed because I was desperate for help. Approx 10 mins later, I was in the back, getting prepared to enter the Observation Unit. OBSERVATION UNIT. I spoke with a Psychiatrist, BHT (Behavioral Health Tech), an RN, and a Case Worker that explained every aspect of my care and admittance into the unit. I was allowed to shower, eat, walk around, use the restroom, watch TV, use the telephone whenever I wanted, receive medication that began my treatment. It was difficult to relax due to my anxiety diagnosis, but I was offered medications, ordered by the Psychiatrist, but they didn't work well. Approximately, 22 hours later, I was moved into the one of the 2 adult inpatient unit's (there is 1 child 13-17 age inpatient unit's too). INPATIENT UNIT. All the inpatient units offer patient's a 2-bed room to share. The days are very structured and begin with vitals at 7am. Then there is breakfast, medications, an appointment with the Psychiatrist, morning "communication meeting" with a BHT. Then a "group' meeting. Following that is some "recreational time," then lunch (good food options). After lunch, there is more "rec time," followed by the afternoon "group" meeting. Then there is more "rec time" followed by dinner. After that is more "rec time" followed by the evening "communication meeting." Then there is "rec time" until bedtime. It's a very structured program that aims to resolve all your psychiatric needs while there. Some of the "rec time" included swimming, playing shuffle board, giant Jenga, and pool. Many other options were available on days other than the ones I listed above. Seeing the same Psychiatrist and Case Worker every day, really helps to solidify your treatment plan. Everyone was working hard to make sure I had positive results from my medication AND the communication and group meetings were helpful. I am super happy with the care I received all the way through discharge. DISCHARGE. Prior to discharge, the case worker, Psychiatrist, and RN were all on the same page. Any questions I had were easily answered by all of them. The Case Worker made sure I had a Psychiatrist to follow up with (and I already did have one). She made sure she had all the info on the followup treatment I agreed to attend. She even made follow-up appts with my doctor, and Psychiatrist. To say I was impressed was an understatement. All of my belongings were returned to me, including the medication that I was using during my hospital stay because it was not available at their in hospital pharmacy. When I left, I drove myself home because I drove myself to the hospital for help, I felt relieved....I received EXCELLENT CARE that led to medication changes and wonderful follow-up appointments that will help me overcome any obstacle my severe anxiety throws at me!!! Thank you BANNER for hiring such professional, competent, patient, understanding, and compassionate staff to help me during my stay. There aren't enough kind, but honest, words I can say to describe my treatment. ****ALSO, the adult units also care for detox and withdrawal patients, and patients that just want drugs to make them sleep all day or barbiturates to help keep their "high." If any of those patients choose to write a review, it may not be accurate. The staff are very careful!!!!

Anon Ymous

Nurses are very unprofessional and treat patients very badly. overnight nurse ''Bill'' needs to be investigated for his unethical conduct. He also needs Jenny Craig LOL

jesse Carlton

Biggest lie they told me was it gets better and feeling lied to makes this pain worse.

Jennifer chapman

I know someone that was here in the past and it's a very professional facility. Btw, Daisy Wilson is a spam/fake account that's review needs to be removed. This person has copied and pasted this same review on multiple behavioral health facilities. Obviously this person is against behavior health because you can find the same exact word for word review all over various facilities.

J Anderson-Richards

If you love someone and want to help them, this is one of the worst possible things you could ever do. This place was a complete nightmare. Piled on more PTSD than I already have to deal with. Staff lied to people’s faces over and over again. When people cried, they were put in solitary confinement. Yeah, that’ll sure help somebody who needs this kind of care. I waited a whole eight days in observation (basically a waiting room for a bed to open up and actually receive care). We weren’t allowed to talk to each other. There was a young man who started screaming to let him out. He was angry and terrified. I don’t blame him. They sedated him and restrained him to a bed in solitary confinement. While in observation, we had to sleep in this incredibly cold place with reclining chairs. The place eventually got so many people that a few of us had to sleep on the floor. Strip searches was a common occurrence, even though at that point there was no place we could possibly pick something to harm ourselves up with. I did see one girl get extremely emotional. Wasn’t doing anything to herself, just sobbing. She was miserable. Staff sedated her and took her away. For a normal, natural healing process. They were very rude and demeaning. Total pill pushers!! People need real treatment, not more drugs to throw at the ever-growing problem. My case manager was the most wretched, evil person I’ve ever met!! I won’t go into details, it’ll just make me angrier. They put us down for silly things like drumming fingers or tapping feet in anxiety. Of COURSE we’re going to do that, because we HAVE anxiety!!!! Twice, I woke up to a needle in my arm with several people around me in gloves and masks. When I opened my eyes they told me not to panic. I still have nightmares about that to this day. They do hold people here against their will. Even family that want to take them home are denied. There was so much more wrong with this awful place, and I don’t think my words can express just what kind of hellish nightmare really is. If you’re thinking about taking someone you love to a place like this, you will do them more harm. A lot of these reviews are from family members, not patients who experienced the problems firsthand. I beg you, don’t ever do this to someone you hold dear. I’ve looked at other ways of getting help, and those have had actual results. There are other ways of receiving care without crushing your spirit and making you worse. Please, please, PLEASE do not go here. Don’t trust these people. You deserve so much better, and so do the people who care about you. Now, if you’ve made it all the way through this lengthy review, I want to thank you, and I want you to get yourself a piece of chocolate cake.

T T

Staff was very well trained and sensitive to mostly everyone during my stay. My unit was Co Ed and pretty relaxed compared to what I was expecting. Food was decent and they paid attention to my weird food allergies. They didn't force you to attend group therapy, they even gave a work book for it. Meds were given out on a regular schedule and they had no issue when "take as needed" was requested or passed. The other patients were also helpful and friendly outside of groups but that's just luck of the draw. But when setting up out patient stuff my psychiatrist apt was a month after release and I was not given adiquite prescription coverage for that waiting period. I would definitely return though if I ever need to again.

Natasha Estrada

Marianne with her mind full meditation practice was incredibly refreshing. All staff were supportive. I've been in inpatient treatment 7 times, and this was the best. Patients are all voluntary so it is far less Unpredictable.

David Schmidt

My son was a patient at the adolescent unit last November. Although the care he received from the nurses was adequate, the aftercare was non-existent. His psychiatrist immediately reccomended medication which she told us he would be on for the rest of his life. The worst part was that Nick, his assigned caseworker never once returned a single phone call and the reccomendations and referrals we were promised never happened. We followed up our son's care with his primary care doctor and we were referred to an excellent psychiatrist that took him off the medication she had prescribed. Our Doctor was well aware of the facility and told us that every single patient was prescribed medication and that the doctor on staff treated all her patients exactly the same. We have kept our son with a therapist and he is thriving. It was a horrible experience for us.

Danny Tee

It be nice If you had your FAX NUMBER on your website

Lori LaChapelle

Very helpful. I highly recommend to anyone in need of help.

A Google User

I am not kidding but this would be a good place for an investigative journalist to visit. The conditions would astonish the public.

Sarah Lawson

The horror stories of family members being held hostage are accurate. Was admitted here EIGHT years ago, when I was 16 years old, and still have terrifying nightmares about my experience.

Theresa G

They were amazing to my son. I highly recommend this place to anyone. Best behavioral health hospital in the valley..

L Hernández

Just wanted to say that I don't regret Rating this hospital 5 stars because I had The best opportunity to recover with Their help. My sincere appreciation to Carole, For her dedication to help the patients. My respect for her, over 40 years of service That's call dedication. She is an angel... Everyone in the hospital have an important part of the recovery from each patient. !!!!!!!!!!!!!!! Thank you all. !!!!!!!!!!!! .

Bill Brigham

This is an excellent facility. People are entitled to their opinions however. I am an employee. Half the hospital rooms are double occupancy and half are singles. Most people have a very positive experience here. Almost every employee working here is doing so for the proper reasons, a desire to help those in crisis.

James Ryder

Love the place. Go here. ! None compair to ybt quick intake and clean new up to date facility .Accommodates methadone pacients no worry about if you'll receive your medication. They got. You.

Lulu Sambo

A relative self admitted for suicidal thoughts. Admitted for observation at 3pm-ish. Spoke w/1 psychiatrist around 7pm who would not be avail next day, dinner not offered till they'd asked, no sleep due to having to sit in a recliner whole night, nurses just sat around gossiped, rude to patients, was told that another doctor would need to evaluate them next day, wasn't spoken to till around 12. Awful treatment and service!

Cindra Bumpas

My fiance unfortunately was sent here to detox off of heroin. They kept telling him he was being discharged "tomorrow" and then when tomorrow came, again they would tell him "tomorrow". This went on for nine days. Then on the ninth day, at four in the morning they woke him up saying that the police were there for him because he had " failed his drug test " which was ridiculous, and a complete lie because when he had come in they drug tested him and he was clean. When he brought that to their attention, they accused him of sneaking heroin into the facility, which was also bull. So he then ended up having to be transferred to an observation unit and then a crisis recovery unit, but the funny thing is that the police taking him to observation said "oh yeah, we get calls like this all the time in the middle of the night from this hospital, they never tell the patient until it's happening, and usually they never really pissed dirty". So this has happened several times before??? Oh, yeah and funnily enough, when he got to observation they tested him again, and he was CLEAN. Couldn't be more angry., and we're considering suing.

Rob Komar

On May 2nd, 2005 I completed detox at BMH. I requested a volunteer release. I drank on the bus ride home. I requested admittance again on May 10th, 2005. Insurance ran out after 14 days but BMH was able to provide me a sponsored scholarship in which I completed 21 days of inpatient therapy. I have been sober since. Thank you to BMH and its staff, at the time, for playing a significant roll in the life saving treatment I received.

Richard Zencker

Perhaps this place can provide adequate rehab for alcohol/drugs (I hate that dichotomy, there is none). It's not at all satisfactory for genuine psychiatric disorders. I had their head "counselor" advise me yesterday that someone with hallucinations, delusions and paranoia is not necessarily dangerous enough to warrant treatment.

Cynthia Diamond

Horrible. My son was sent there via Banner Ironwood because he threatened to take his own life. He was turned away by the so-called professionals. I highly discourage anyone from relying on this facility for mental help. Right now my son is MIA. THANKS BANNER and big kudos to your incompetent staff. Good job.

Amanda L

This place works if you let it.

Christopher Shin

It is a great new facility: Clean and excellent facility and services. All staffs are very kind and nice and of course professional. Doctors are very kind too. My son and we as parents are very pleased with this hospital.

Angelo DeLuca

They put a 105 pound 19 year old girl on 80 mg of Geodon, which basically gave her terrible nights which the hospital told her were due to her nervousness about being in a hospital environment. Bullshit. After only 5 days on Geodon, the medication prescribed to her at BANNER HOSPITAL, she cannot take it without feeling and acting like a human vegetable for about a third of the day. She is now trying to quit but is experiencing severe withdrawal symptoms. She came to get better mentally but she came out with a physical horror story that could forever damage her. Never, ever trust the doctors at Banner Behavioral Health.

Jennifer Munoz

I would NOT recommend this facility for your loved one. The case worker was horrible to work with. Danielle was extremely rude condicending and enjoyed hearing herself speak. The communication was poor. No one wants to assist in questions. They just transfer to the next voicemail and then no calls come back. The “care” and humility tact was missing. Even the Nurse manager has no way of handling the poor communication skills and lack of class that Danielle displayed. Multiple messages left over multiple days with no accountability. When visiting I called ahead to make sure that my young children (11 and 10) were allowed in to see their loved, one and was told the hours of visitation. Only to drive 35 minutes on “off peak” time to be told that they are not allowed in the building under the age of 18 years. I called ahead of time! No apology. Nothing. Just Danielle defending the staff. Horrible place to work with.

Sassylunanova

The therapy was nonexistent and their was no actual medical care. Legit a glorified babysitting service.

Michael Morris

Good intentions with no reasoning. My relative was under Banner care for 4 days. On 4 occasions staff called me to tell me something then minutes later would contradict themselves: we are discharging in the morning, then keeping. We have to hold for observation, then suddenly releasing. The patient will not sleep in a big open room full of random men and women, then forcing the patient to do the exact opposite. It is like my relative was the very first patient they have ever had... I understand there is a necessary balance between business concerns, being short handed, funding, Hippa requirements and facility limitations, but to self contradict yourself and call family members with one story and then do the opposite lacks reason and judgement. Even prisons separate by sex and affiliation...just saying. The nurses were fantastic however. All of them were caring and concerned. I am certain they did more good than any counselor or administer involved.

AZona B

Our daughter stayed here and she said it was one of the cleanest places she has been. Doctors and staff were helpful. Food was good. The only part I didn't like was there wasn't enough to keep patients busy when they weren't in sessions. They maybe need relaxing, destressing classes. Art? Men and women should be separated! (Safety alone) There was this guy pacing back and forth talking to himself that was going in wrong rooms, when we visited. He was freaking me out!! I mean these people are there cause of serious problems. There should be more security. Not only for patients themselves but, others there. My daughter walked in to day room and A couple under a blanket on the couch clearly doing things inappropriately! She said they keep the place so cold they are allowed to walk around with blankets.

harold winterhalder

Great place to carry a message

A B

Unprofessional overnight nurses

Loc Huynh

Family member had a bad dream and was admitted into the hospital willingly. Doctor on duty misinterpreted the dream and said the patient was having suicidal thoughts. 2 days later and the family member is still waiting to see a professional so that we can take him home so we decided to check him out and use our own expert. The people at the hospital refused and called DCS on us. How did it go from us voluntarily admitting a family member, to him being held hostage at the hospital? Nurses there are very unprofessional and liars. Lied to us throughout the entire process. Family member is still waiting for a bed to become available at this very moment so that he can talk to a psychiatrist and go home. I honestly feel this is just a ploy so that the hospital can make money. Keeping patient there against his will and the will of the parents. STAY AWAY FROM THIS GOD FORSAKEN PLACE! SEEK ANOTHER HOSPITAL WITH PEOPLE WHO ARE PROFESSIONAL AND ACTUALLY CARE ABOUT THE WISHES OF THE FAMILY AND PATIENT. NOT THIS DEN FULL OF UNPROFESSIONALS AND LIARS!

destroyerofdreams nightdesires

this is where I met this amost amazing girl in the world named kaylee

Bob Downs

Neither of my two family members who've had to stay here have been pleased with the experience. Comments have ranged from "I didn't like being stuck in a room with nothing but plastic recliners for a week." to "I didn't like that the cafeteria workers scoffed and rolled their eyes every time anyone went back for seconds."

Cadence Shirley

I loved this place! I was put in the adolescent area due to my depression and anxiety, scared that I wouldn't be able to get better. But now, I feel better! They gave me meicine that actually works and whenever I needed clothes they gave me some. They also respected your privacy and really caring and understanding. Johnathan and Marty were the best nurses who watched over us! One thing that should be fixed is maybe a bigger variety of books and more activities during the day time. We also get super cold easily, so maybe extra blankets on the beds so were not freezing at night! Thank you so much for helping me, BBHH! I wouldn't have gotten better if you guys haven't offered me a place there.

Moonlight Birch

This is not a mental health hospital it’s a pill farm. Like a cross between Girl Interrupted and One Flew Over the CooCoo’s Nest. I checked myself in took a Lyft to that hospital. I should have only been in there 3 days. By day 4 (yesterday) I was pondering why I hadn’t been let outside for 72+ hours (our whole ward, had permission to leave for the cafeteria they told me I was getting outside), 3 min outside to feed me in total daily is not healthy. The food was fried, unhealthy, what part of health is it when you feed patients junk and call this a mental health care facility. They supposedly they had a library I’m sorry “Danielle Steele isn’t a writer”. I slept most of the day yesterday because if I watched TV (that was our therapy) I was going to go more insane. Oh then the pdoc who only just met me wanted to put me on drugs for epileptics oh no to that valporic acid bs. Seemed like the whole unit was on seroquel bunch of patients all zombiefied. Inept trained staff and TV was the therapy. Checked myself out “against the doctor” I just met who doesn’t know my history. She threatened to keep me there for another 24 hours per the state law. Luckily I got my actual pdoc meeting afterwards drove myself there and he shook his head and agreed that I shouldn’t be on that epileptic drug. Oh and now I got a 3k bill for this bs didn’t do anything but piss me off and I won’t go back if I ever have a mental breakdown to a mental hospital. Pill farm bs.

Nicolle Brooks

The Staff is amazing an very caring They work very dillegentlly Each an everyone of the BHT give s an provided the care we need each an individual Groups are very helpful

Kelly Hall

WORST ever. DO NOT go here. Go to st lukes. This place is completly awful. " can i have some more water?" " no, im busy, go get it yourself, its over there somewhere." ( i didnt find it btw, and the next morning my blood pressure was concerningly low from being dehydrated). Want to feel like its ww2 all over again and you are treated like a Jew during the holocaust by a bunch of Nazis? Go to this facility. Otherwise, if you want someone who actually cares, go to st Luke's.

Ta Na

Although their services have made serious efforts in rendering needed psychiatric help/counseling to one of my family members, and thank Danelle for all her advisements and such over the phone (plus to Gabriel for the clothing, etc.), very little has changed/no progress since leaving the facilities back in January, claiming that the sleeping pills prescribed gave nightmares, etc., and that PIR (Partners In Recovery) who has been handling since then as a client to them isn't working out well: skipping sometimes over 2-3 weeks without nothing going nor getting anyplace? Realize that were all too-human and that everyone involved tries their best, yet (with all due respects at continuing) not at all aiding nor life-enjoying considering that my family member is afflicted with a 24/7 hangover besides being physically/mentally disabled for many years, for too long.

Gilbert Camacho

WOW!! What a great facility I had a bad drug addiction and they helped me get back on my feet. Thank you to all the employees in the Adobe unit people like Hugh , Donald , Michael , Eric , Ann , Leslie , Kirk , Kyle and Lee all took part in my rehabilitation and gave me great care. I would recommend this place to anyone who is looking to detox or is suffering from alchoholism , drug addiction or depression. Thanks for all the experiences , advice and motivation I love you all.

Amy Koupas

My son had been turned away at 4 different facilities before going to Banner. Every staff member from admissions, security and nursing was professional, compassionate and extremely helpful. I feel truly blessed he found this place, they took his insurance and they treated him like a valued human being. After visiting him, I can leave there knowing he is being well taken care of and treated with respect. I know how difficult it must be to work there, yet everyone has a smile on their face and treats everyone kindly and fairly. I could not be more appreciative.

Danette Hernandez

Awesome caring staff, as my son was a the adolescent side.

Luke Craven

I was put in for Deppression and Suicidal thoughts and was placed in the adolescent unit (Pearl/Kochina). The staff really help you laugh through the struggles and most of the Registered Nurses/Techs were nice to everyone. The food was absolutely gourmet in my opinion. If I ever had to go back to a place like this I would definitely choose here, If you want help they will give it to you

Mayra Dusek

The front desk person was the most rude, uncompassionate person on the planet! I left in the midst of a mental health crisis because this intake rep was so extremely rude. Don’t listen to their website, they are not compassionate at all. If you show up crying and unable to speak they will just screaming at you to calm down so they can do their paperwork and if you try to leave before the paperwork is done they threaten to call the cops on you. No help whatsoever after 30 minutes in their building and I left feeling worse than when I walked in.

Jordano Ricardo

Hello my name Jordano Ricardo and my girlfriend was a patient there. She has been a patient of Dr, Jason Data. Around March of this year she found out that her disk herniated again so she was told that the best option on the table was a disk replacement because she is 23 years old therefor her mobility would not be compromised as well the remaining disk would not be affected so the Dr, Jason Data went ahead and requested the surgery to be done her insurance denied. Since March my girlfriend has had to resign from her vet tech position one that brings her joy as she has so much passion for caring. This caused her to go into a depression which resulted in her getting sundial thoughts so she reach out for help. Terros Health then took to Banner University Medicine Hart Institute. There she advised the emergency doctor of her back issue and history and struggle with trying to get this approved. From there she was taken to your hospital where she was given the antipsychotics Cymbalta she was not advised of the serious withdraw affect the medication would have o her. She also advised me that a nurse name Santos also would talk about the patient and make fun of them. Again she was in there for depression but had a long history of back issue to frank. She has had to back surgery, Well then the nurse name Santos told her and I quote “We do not have time to be pushing you around”. In all honesty it’s the man job to push her around well the that is just a small reason why I’m writing this letter other the awful and lack of care that was provided it is the incompetence of one your staff member that went and changed her insurance from Care 1st to Mercy Care without her authorization. Well then the remember it was March and she was fighting to get this surgery to get approved. Well they did approve the surgery but now we can not go through with it cause her insurance was changed at your location so now this poor girl will have go through pain for the lack of protocol and incompetent staff member. So to who ever is in charge we need you to make this right and find a way to get this issue fix and figure out how to get her insurance back. Because in order to get it back we would need to jump through hoops all because of one person in hospital again her name please find a way to get this fix so that she can have her surgery by 08/25/2017.

Raul Reyes

i have SO many questions i would like answered. First,i always had someone watching me,ALWAYS and I never thought i was crazy until i stayed here.i made friends but it was so weird. i need a response. i was put in solitary one night and gave me so many meds i threw up one time.i stilll havent gotten my medical records and dont know what they were giving me

lindsay medina

Great facility. Not that you ever really want to be in a place like this, but, if you need to be, I would recommend this place. The staff was great, very helpful. I just felt very comfortable there.

Ruth Prophete

Everyone was amazingly professional and helpful. I went in for suicidal ideation and they helped me through it. Several staff members told me personal stories that helped me know i was not alone. I will say that one on one therapy is not provided it is all group therapy but you speak to a psychiatrist once a day. I would recommend to anyone needing in patient psychiatric help.

Kristen Rose

I feel most of these reviews are blaming a facility that doesn't have control on whether you get better or not. You can make all the excuses as to why it didn't work for you, but you first have to really want to get better and they are only there to provide some of the tools to do that. I took what they provided and built on that....so thank you Banner for giving me some of the tools I needed to keep my addiction under control and maintain my sobriety for this last year!

Noah M

I'm posting under a pseudonym because I genuinely do not want anyone to be able to track me down for it. I came to this facility when I was suicidal, and had attempted suicide. It had failed, and I was submitted to this hospital by my mother when she had found out I had chickened out of the procedure. When I arrived, my mother was not informed that there would be no bed available for me at all. She was also not informed that the entire teenager unit was on lockdown because two boys had gotten into a fight earlier at dinner. I had arrived at midnight. I was guided to a reclining chair that felt like literal concrete, and a small blanket. That was it. I was a fourteen year old at that time, and what happened next has given me genuine PTSD. I was awoken by someone shaking me, and trying to tell me that they needed to put the needle in me. They shoved it in without my consent, and had two other nurses restrain me. I had never had a blood test before. I was petrified and I had no idea what was happening, and they told me to go back to sleep afterwards. Thanks. The morning of, I found that the promised group therapy was nowhere in sight. I hadn't had a shower, because where they put me was literally just a lobby, and so I went up to the nurse there at the time and asked if I could take a shower before group therapy. She glared at me from her computer, and told me to sit back down on the couch. If I talked again, I would be put in solitary confinement. The joke was on her, I literally was in it. I asked her why she was being so rude, and she just handed me a piece of paper with a dull pencil you use at IKEA. "Your entire unit is being punished for a fight that happened last night. If you don't finish this, you can't eat." It was cruel and I started tearing up, saying that I wasn't even there for it, I was at home, but the staff didn't care. The assignment was to write 2000 words on what I did wrong that led to the fight and how not to do it again. This was where I started bawling. I wasn't allowed to talk to anyone. Only when a psychiatrist came by, I found out she was a case manager, did I finally have a caring ear. I started crying in front of this poor woman, saying I hadn't eaten because they wanted me to write about all the things I did wrong that led to a fight that I never even saw. She actually did something, and I had food for the first time in over twenty four hours. It was something you had to cut with a knife. You weren't allowed to have knives. It got taken away before I could finish half of it. Try cutting something you need to cut with a knife with a goddamned spoon. I had brought a book with me that was fairly sizeable that they held hostage because it was the "reason of my anxiety" because I said it was for school. I just wanted something to do that wasn't going to leave me alone with my thoughts, and they denied me that right. They wouldn't give me a bed until the next day, and it was with a girl who had to sleep with all the lights on, resulting in me being unable to sleep. I ended up sleeping through my meal times and I wasn't allowed to have any food even if I begged for it from the staff. Only when my mother, who was a banner nurse at the time bless her heart, stormed up to the front desk was I allowed to finally have food. It was a snack bag of Cheez-Its. A day and a half of improper or no eating, and that's what I got. My mother became determined to drag me out of there when I had told her of everything. The third day was when I was actually given regular food, and therapy, but I still wasn't allowed outside until the end of the third day. By the fourth, my mother had managed to pull me out of the hospital, and I went home by morning. This hospital really doesn't care about whoever is admitted to it. They'll just copy and paste the same old "we're sorry, please tell us how to fix it :(" bs. Fix your damn hospital by hiring people who aren't monsters and actually have sympathy.

Tammy Pulaski

I took my brother who agreed to go. Completely out of his mind. He needed stabilization, he told them he wanted to hurt others. I am his medical and mental poa. They removed me from the room then released him out a back door. I found him roaming outside when i went to thaw out. He said they told him he was fine and didn't need to be there. When I went in to question them sure enough they told me the doctor told him that Thunderbird wasn't the place for him and to follow up with out patient therapy. He was and is very manic but because of what they did he is roaming the streets crazy and I can't get him to go anywhere because "as he says a professional psychiatrist deemed him normal." They did far more damage then anyone could have. I wish I had never gone there. This place in my opinion should not be operating.

John Friedrich

Worst place ever .Had my wife taken there for pill management she came back sedated couldn't stand up for herself couldn't feed herself anything so I had to take her a week later from her release date to another hospital in Tucson to remanage her pills do not let your family or friends go here.

Jenny Bailey

My daughter, addicted to Heroine & Meth, was admitted for treatment. She has true psychological problems as well. Not to mention suicidal. Yes, they kept her safe. Yes they medicated the heck out of her while she detoxed. BUT, they did not help with any kind of diagnosis or long term treatment at all. 9 days after being admitted my daughter was discharged. No follow up care. No doctor to call. Nothing. Just "see ya". Three hours later she was using again.

Heidi Knickerbocker

In particular Elizabeth on the Pearl unit was helpful and shows great interest in patient engagement.

Christine Conger

Hospital doesn't look bad from the outside but it smells on the units. Hopi, especially, needs new carpet. The ceiling looks like it is ready to fall down. I observed the staff in their glass covered room with 1 staff out with pts. I don't know first hand about treatment but was told by a patient that the care was lacking. MIHS offers much better care and the Desert Vista facility is a gem compared to this. The front desk security guard was the high light of our visit. Pleasant with good directions, he actually spoke to us.

L Ulmer

Generally a decent experience (as well as oxy detox can be). A few lies here and there. I did not consistently get the meds I was told I would would get when I was admitted. The meds I got seem to have a harder detox than oxy itself. I did it cold turkey once. Also very expensive. Most nurses and techs were great but a few were a terror.

Christopher White

The staff are very helpful

robert burris

I work here so... It's great

Justin Shaw

Good facility but good luck getting FMLA paperwork. I must've faxed this place my paperwork atleast 5 times and they still keep claiming they never get it. I fax it to the number given to me, and when I call they are rude to me. I'm gonna lose my job in a few days because of this place

layra olivas

My daughter was discharge. The staff treat my daughter very nice. They help her to get thru. I recommend this place. I was so satisfying with the service.

Felisha Lake

My daughter has been admitted 2xs now. She was discharged 7days after admitted for suicidal intention. She stayed longer(one month) at another hospital just for cutting and depression. But stayed here for 7days and now she is back after only 2wks. How did this happen? Why did this happen?

Tabby Shultz

Twice I have taken my kid to this facility to get treatment and both times we never even got to speak to a doctor. Both times the doctor was "too busy" to even do an evaluation. Both times we were told they were to busy and referred to out patient treatment.

Jason P

This place sucks so much. There are literally 2 good nurses in the whole place and that's it. They only care about your money! I was legitimately forced to stay another night just so they could get more money out me. The nurses made it seem like you were bugging them or a fiend because you would always have to go up and ask for your medication. The psychiatrist perscribed me some anxiety medication, I told him I'd been prescribed it previously and it didn't work and he didn't care at all. Do NOT go here if you want to receive real help.

psychotica 1

I just spent a week in the suargo unit for suicidal tendancies. Overall I had a fantastic experience there from the staff to the groups. This was my third visit and by far the best one. Group therapists, Tony and Vera, were fantastic! They ran the most intense groups and I learned so much from them both. I really appreciated you two! Every nurse I was was great. I did have an issue with one but we talked it out. All the techs were great, but a few stood out; PAM (you're an awesome lady!), Bonnie, who is so upbeat, and Pamela, who was just so nice! I really enjoyed rec time with Kathy (especially bracelet making!), and her positive energy. My case manager was Laura and I can't thank her enough for going above and beyond to try and help me with my mother (thank you SO much!). A special thanks to Michelle who cleans the unit. She helped me with my uneven bed and couldn't have been nicer. My bed was awful and needed replacing. The food was good but bring money if you want sodas, or other extras. One complaint is that there's no decaf coffee on the unit, only in the cafe. My Dr was a nice man, but antidepressants alone and bipolar don't play well together. I do understand what he was trying to do, but I wish he would have taken my word that it was going to be a problem. I would, and have, recommended this place to others. I will absolutely go back the next time I'm struggling. To the staff whose names I forgot....thank you for taking care of me during this difficult time

Trish Stedman

I give this facility a five star review because the staff was able to help my family member that was here. Everyone was polite and caring and it really is a beautiful facility. That said, I hope you never have to see the inside of this place for obvious reasons.

Erica Monaco

I been there 10 times in the 2 years.. when i first went there i was 15 now i am 17. The nurses and dr are super nice. The tecs are alright but they can be mean if you are hurtting yourself or acting up too... They had a hard time with my diet like lowfats low carbs low sugar and got hard or chew foods and no seeds or skin I think they should do school for kids so their not behind in school and cant gradation on time bc of health problems

Danni Walker

My first time to the Banner Facility since seeing it under construction. The exterior of the facility is beautifully designed with an inner courtyard with various activities and another beautiful desined space. The 24 hour access makes it open for all in need anytime. The staff at the front desk were helpful, polite, and make you feel at ease. The staff in the North Center were especially personable and knowledgeable. All in all an A+ visit with a feeling like everyone is in excellent hands and will get care above and beyond expectations.

Ronel

Came here a couple years ago and was complete chaos. Was admitted for suicidal tendencies and paranoia only to be yelled at by staff over the dumbest things. No sitting criss crossed in a chair and phone calls for only 5 mins while others had the phone for well over 20! But there's more. I was waiting for 24 hours just get get a room so during that time they put you in a big room with 30 other people in terrible reclining chairs, no windows and no talking to the opposite genders. other patients are allowed to scream obscenities for 30 mins until staff does anything to "help" and when they do they get a room right away, also witnessed another man crying wanting to get out, not causing harm to himself or others or even leaving his chair, just very upset with himself, get forced onto a bed and sedated by 12 staff members. it was brutal I was afraid to express how I felt to anyone so when they asked me if I wanted to stay a week I said no, it was horrible here. They lie and say everyone here has a minimum of a 24 hour hold but I met a girl who had just attempted suicide and was being released only 6 hours later. Also about a month after I was out I received a call from "debt collectors" that were scamers demanding money that I owed them that I had already paid! They knew the medications I took, what facility I was at and who my doctor was. That info is so damn private that I guess anyone from the public can get a hold of it becuase of this facility.

Nikki Nikki

The Cafe's fried cauliflower was bomb!