Reviews of Guardian Services LLC (Private Detective)

Aaron Hutchinson

Pay your car notes and you won't have this problem. So many people get on here and bald face lie and its RIDICULOUS! Get a job and take care of your responsibilities!

Michele Williams

Wow! So so so unprofessional! They stole several things out my car and when I called to report it they were very rude and refused to let me speak to a supervisor. I had to make a police report and now looking into getting a lawyer. Someone has to stop these criminals!

malik spady

Terrible service hid my car so they could get storage fees and said car was in processing so they could hold it for the weekend. Good learning pay your bill, so you never have to deal with individuals like these

Tommy Fraino

If you pay your note your car will not be taking from you lmao Simply

Mathew Leeth

So many issues with this company. Where do i begin, first off they came to get our family van at 5 am, no knock, no call, no note, no nothing, upon retrieving the vechicle under my car port they hit my truck with their tow truck, and pulling it out they ran over a bike, hit the riding mower and the shop vac, not to mention they broke the gate to the entrance to my property to get on the property, couple issues it was an illegal repo as we are under bankruptcy , and the hit and run on my truck, and criminal damage to my personal property. Ow did i mention i have it all on security foot age. They didnt even get out and check the vin or plate. Went to retrieve personal property as me and wifes wallets were in there. They had my wifes wallet but mine with my life in it missing, they mentioned 6 people that touched or had access to van. Needless to say i have 2 police reports in 2 different parishes. Cant wait to see what happens for the illegal repo, criminal damage to property, and theft.

mia campbell

OMG!!!!!! the worst experience ever. someone show up taking my car out of my drive way at the middle of a friday night with out any notice or warning not even a knock on the door, door bell ring, or even a note. Let alone not giving information on where my vehicle is being located. I had to work in the next morning (Saturaday) and they I couldn't do anything about until Monday. annoyed

K.O.K CJ

These people came to my house which is in Eunice,La, between 6 and 8 am yesterday and took my truck out my yard without any notice or anything. I have been calling all day to find out where and what happened to my vehicle and I have been informed that these people have it in their possession. Called Welfargo bank and was told they didn't even know what was going on and didn't send anyone.Will be calling first thing in the morning to find some answers and how to get my vehicle back it was the only transportation back and forth to work. You guys serious need to warn people before you just do things like this.

S.R. Bailey

Ok.. Ok.. I didn't pay my car payment (a few of them) on time & I understand that they did what they had to do. I've gotten my car back BUT they did keep a few of my items & now they're not answering my phone calls or have they called me back after my numerous voice mails!!! If needed, I'm going back with parish officials because something very valuable was taken from me & I WANT IT BACK!!!!! This is not how business should be done. How can you actually steal cases of water & just forget to give it back to a person??!!???!!! They're so rude at their window as well. I thought Customer Service was what brought people to a business, especially after the person just lost their vehicle!!!!

J Jackson

Guardian Services LLC is a crock of s*** with the employees to match. They are rude, inept and inefficient. Vehicle was repossessed on Wednesday morning at 6:30 am. Payment was made to creditor and posted to account by 10 am. Release was issued from creditor but could not be completed because the worker in this office could not/would not upload their part of the paperwork so that vehicle could be returned. Fast forward 24 hours later and I still have no vehicle. Once they were finally made to upload the paperwork I was told I cannot pick up my vehicle until tomorrow because it was taken to a Monday, Wednesday, Friday lot!!! Now, in the middle of horrible weather and expected floods I don't know where my vehicle is or what condition it will be in if I am even able to travel to pick it up tomorrow. It may even be Monday before I can get to it depending on the weather. I understand the weather is not under their control but uploading that paperwork definitely was and they couldn't even do that. So why am I to believe they can even store or care for my vehicle? I would bet this is the same Guardian Services that operated out of Mississippi. Horrible service and I have complained and filed a complaint with the creditor and Primeritus, the middle company, about their services. I would give them 1/4 of a star and that's only because the repo guy was very nice and answered as many of my questions as he could. One star is far more than they deserve!!!

Antoine Lyles

Just another company that extorts people... Worse customer service...the staff must have obtained their education in a back alley...no wonder Louisiana has the worse education and highest poverty rate.

Kidda Gugga

Never received my personal property lied to me and told me my car wasn’t at the yard that Friday and that Monday my car went to an auction now I have to drive two hours away to pick up a car that I paid all that money for and they don’t want to answer the phone or not give me a call back I need my personal property someone needs to do something about this company then you have to sit outside and wait one by one for about an hour until they were ready for you to come in their building

Brenda Hawkins

They are rude and is not concerned about getting you access to your vehicle promptly.

Blake deBautte

I had no issues at all with Guardian Services. Due to my own issues they had to recover my truck. I called that morning in order to retain my personal property. Within a few days I got ALL of my items including all of the cash that I left. All in all I think they do a great job.

Mrs. Jones 2 U

The rudest unprofessional people ever. My lein holder sent over my release papers yet my car was kept overnight and all my belongings thrown Into a garbage bag.

Paul Hurley

Just called this company about collecting personal thing's to be told $75 to get it.These robbers work for credit acceptance so beware

sherone scott

No one never knocked on door

neka jones

Wish that I could score them negative stars. Took 3 days to find out where my truck was. Then I get there to pay the storage fees and they hand my key back in to separate pieces. (ignition key separated from key fob sensor.) Then has the nerve to be unbothered on how the key was broken; but adds that there is a daily fee for storage per day.

Christian Lambert

I’m a transporter so it’s awesome

Life Of Kay

Did NOT receive a notice or a knock on my door . They repossessed my vehicle and had my alarm going off and they drove right out my gate with the hood of my car up! Definitely will be seeking a lawsuit .

Ramsey Odell

Straight garbage and same thing happen to me. Car was taken without notice or knock on door. No paperwork and it took me 2 days to find out where the car was.

Katie Adams

Took the car in the middle of the night without notice, busted my drivers side window when removing vehicle, balance paid in full the next day when we realized it was gone (Saturday morning) but car couldn't be "found" for 3 more days. Once found we could only pay/pick up on a Monday Wednesday or Friday between 8-12. So we did, they broke a transmission connection while trying to reconnect, car won't drive. Towed car to dealership, tow driver backed my car into a bright yellow pole. Now we are FIGHTING with this company to fix what wasn't broken when the car was picked up. I'm now two weeks without a car and now that the car is fixed the company is dodging our phone calls to get the bill paid. We had no choice in who picked our car up, but RUN from them if you ever have to deal with them. The absolute WORST! My next step is hiring an attorney.

SOJA

These people steel steel steel don’t sign the paper if anything is missing and don’t bothering a police report nothin will be done

Lexis L.

Extremely unprofessional! The day my car was repossessed I called them to retrieve my belongings. They told me it was still processing. So I waited a few hours. Then I call back, they say it still processing call back after lunch.. I called around 2:00 and NO ANSWER. I kept calling until 4:00 and no one answered at all. I had to call another to get through to the other... And THEY ARE ALL IN THE SAME OFFICE. I went to pick my stuff up today and all of my stuff was in garbage bags with the date labeled the 14th! Today is the 15th so that means as soon as they got my car the took my things out. So why couldn't I get it my things the day of? Then when I went into my WALLET MY MONEY WAS GONE. They took it upon themselves to pay the personal belongings fee with my money... My lawyer was called immediately after I left.

Jashawn Murry

If I could give a 0 I would. Originally told, on a recorded line, vehicle would be picked up Friday for 12pm. They decided to take vehicle early on Wednesday at 1am. I was given no warning, no phone call, no knock on the door, nothing. Called and advised what had happened, was told I have to pay a ridiculous $75 fee to get back MY personal property. Including my social security card, money and debit/credit cards, government documents, and all of my military uniforms. Lady I spoke to was rude and even ridiculed the situation. What's worse, is that I was treated this way on Veterans Day. Way to treat your military personnel who fought for your freedom right? Charging $75 to retrieve YOUR personal items is asinine and down right crooked.

Jasmine Pearson

This place towed my front wheel drive by it’s back tires WITHOUT swithing to neautral. When I went to pick it up and they were surprised that it wouldn’t shift out of park. I WONDER WHY!?! Then took it amongst themselves to try to go under my hood and try to fix my truck. Not one person was a certified mechanic. When I askedone of their workers to stop him they didn’t until sparks were flying from my engine! I have everything on tape! I WILL BE FILING A LAWSUIT.

Jeaneca Railey

Terrible customer service! Unprofessional at its best. Car was repossessed which isn’t the issue, how about my car is blocked and in now I have to sit and wait for a tow truck to come and move another vehicle so I can get my vechile. They tried to get me to sign paperwork saying I seen rhe vehicle and I haven’t . I pray to never experience this again and pray they have a more understanding crew of professionals to work here .

Bri *****

Two large black guys came by to repossess my car in the middle of the night. They did not knock on my door and they did not show any paperwork. When a neighbor saw what was happening and I went out to find what was going on they tried to show me an old file on a phone dated from September, but could not give me any hard paperwork or other info. I showed them receipts as well as explained this was some sort of mistake. This was when the bank was clearly not open to be called. The police was called. They ended up leaving, but in the process did damage to both my car and the private property of my neighbor. After speaking with the bank and receiving confirmation that they incorrectly tried to tow my car I was still not called or contacted for an apology. I understand the nature of the job, but this was horrible communication, Terrible customer service and I have photos of the damage. Know your Rights People!!!

Tammy Vedros

They didn't knock on my door, they have my purse and many other personal belongings. My granddaughters car seat, my husbands wallet, and my health insurance cards. No paperwork, no nothing

Anjuni Singh

I was driving next to them, and they switched lanes suddenly, almost running me over.

Keisha Augustine

I did not have my car taken but a friend did. I went with my friend to get the most important stuff in there which was the work I.D and the lady we spoke with was very evil. She kept saying they need 24 hours to process the car. So we needs the car seat also. They said they would let us get the car seat but everything else needed to wait. I told my friend just get the car seat they don't want you to clock in and out of work cause they evil and the ash going say, yes m'am that's exactly it! And I said yeah I know. They live to take people stuff and get a thrill off of it. But bad luck is gonna come to them some kind of way.