Reviews of Rugen Team Investigations, LLC private investigator (Private Detective)

Lesley Mays

Ron Rugen is a great investigator. He found information in minutes that I had spent months trying to find. I really appreciated all of his help with my issue.

jennifer colvin

Very highly recommended Ron Rugen if you need something investigated fast. No nonsense, Quick and to the point, you can't go wrong with this agency.

Hayley Morrison

Ron has been a great help for me. I had a difficult opponent and case to deal with, Ron's advice and help made a difference in me getting the result i was looking for.

Conner Bradshaw

Would not recommend

Jennifer Smith

I had to search and do the work myself. I paid him and he did no work. Couldn't keep my case straight like he was distracted.

Scott Smith

I emailed twice over a 2 week period and tried to call and no one answers the phone. The voicemail says to email. I finally got ahold of the guy today and his excuse was that he was out of town for the past week. He said I needed to email him again. Does email disappear after a day? Unless you are a new client, he does not answer the phone. I will never use them again.

The Wood Haven Estate

He has agreed to refund my money. I will edit the comments here once the refund has been received. The refund was received.

Mavis Kiefer

So far so good! Ron has been timely and easy to get a hold of. We're still working together on my case and I am confident in his work.

Brittany Fisher

Ron was awesome! I am an attorney from a different state who needed someone served in Missouri. Ron made the process super simple, and executed service quickly. I highly recommend Rugen Team Investigators!

Daniel James

My lawyers used the Rugen Team Investigations, LLC to serve an out of state citation twice. First time they were good and served the other party in a timely manner and had good communication. That case was reset and we had to serve the party again and thought it was a no brainier to Rugen Team Investigations, LLC again, since they were good the first time. We were wrong. They were unable to serve the citation and didn't respond to emails or calls from my lawyers for status updates as they claim they do on their website. Nevertheless, they were unable to serve the party in the citation before the court deadline and case was rest again. Payment is required upfront but no reasons were given for why they could serve the requested part with the citation. You have a 50/50 shot when using them. That my be good enough for you to use them but not me. I want be using their services again.

AbsoluteWater Restoration

Submitted a request to have something time sensitive served. I got an email from Ron the next day with a price for "rush service". He sent a paypal request for payment the following day which was paid immediately. Sent him an email late on that 3rd night asking if he got payment. Confirms the email at 2:22am that he received the money. His reply with "yes. Thank you." Not a tentative delivery/serve date or NOTHING. You would think that if someone paid you for a service that has yet to be fulfilled, a courtesy update would at least be obligated when you confirm payment. A week later, we send another email to ask for followup. (crickets chirping) Almost another week passes and we send out a final email expressing our discontent as we have to file legal paperwork based on when he was going to be able to fulfill his prepaid obligation. The day after the final email (almost two weeks of no responses) we put in resolution request with paypal. Isn't it funny how nothing gets a message across like losing money?!?! Low and behold we get a status update. He prefaces it with the fact that he was OUT OF TOWN and had made attempts during the week but didn't process updates, and it was late so he couldn't reply..... YET it was easy for him to reply he got our money at 2:22am. How was he able to make attempts to serve our letter when he was out of town? The update was dated the exact morning we put in for a paypal reversal to contest our payment. He couldn't provide an update prior to that date because it never happened. He finally fulfilled his obligation the afternoon his payment was being contested. Case closed, mostly. We sent him in an email with some constructive criticism that he should try to keep people in the loop if his schedule is delayed. Most people can be very understanding but when legalities are involved, with time sensitivity, respect is a door that swings both ways. It hasn't been 24 hours since the request of payment reversal and he is bothering us about cancelling our reversal request. We were patient for almost 2 weeks but it hadn't been 24 hours and we got 2 emails. Our prompt payment should not be met with unresponsiveness and rude excuses as though we've burdened him. We should have asked for the refund of the "rushed service" but whatever..... He NEVER even APOLOGIZED. The audacity of such arrogance. While we were not happy, we were at least civil and tried to help him improve his business with constructive criticism. We have every dated and time stamped electronic communication siting in a folder ready to back our account of this experience. If you use his service, please do so with some caution. Maybe he had a bad couple weeks and it was an isolated incident with us.

Shenelle Seals

Would not recommend. Our service work was 'lost in the shuffle' & my lawsuit almost got dismissed because this company couldn't get it together enough to send me a return of service. Terrible!

Giannis Farsaris

I would recommend Ron Rugen as a private investigator as he is patient, he takes time to listen to my situation and recommending proper help.

Kelly

After we paid the initials fees, he charged us for extra work that was unnecessary and that we did not ask for, and then reacted unprofessionally and childishly when we tried to challenge the charges. I would recommend you try someone else first. edit: It's not inaccurate, I still have Ron's emails.

Guadalupe Phillips

I used their service to find a defendant and they were about to find the defendant in less then a week. Great job. Will use them again in the future.

Lance Dowdy

The personal touch and effort is unmatch, making uncomfortable situations less stressful because you know you are in good hands. Highly recommended for any and all investigations.

Beth Risse

I used this company and all I can say is if you want you be charged an exorbitant amount of money up front, have no follow up, send many unanswered emails, call and be spoken to rudely and never know if anything was ever done, this is the company for you!!!. To this day I have never heard what was done on my case.

Gina Bell

I was very impressed by the work Ron provided for me, very discreet and professional in how they handled themselves overall.

Janice Myers

Great work at a great price! You're the best!