I have to see a dermatologist twice a year, and after only two appointments with Dr. Stokar, I'm so happy to have found such a great doctor. Not only is he patient with answering all of my questions, he also was very careful that my procedure went as smoothly as possible. Unfortunately, the staff at this location is unbelievably unprofessional and doesn't listen to the patients. At both of my visits, while sitting in the waiting room, I could hear one of the women behind the desk (Robin, I believe, is her name), do nothing but complain. Literally. She looks miserable when you check in and doesn't even acknowledge your existence. On my last visit, I, along with the rest of the waiting room (and maybe even the floor of the building) had to listen to her screaming at and belittling her coworker about supplies. One example, is that she angrily yelled, "How long have you worked here? You should know better." This went on for close to 4 minutes. (I timed it.) Not only was it incredibly unprofessional, it was also ridiculously uncomfortable to have to witness. Then, after my procedure was complete and the medical assistant (I don't know her name) was cleaning up the room and explaining aftercare, I tried, several times, to explain to her that every time I've had stitches, 10 days is too long to wait to take them out because my skin heals quickly and winds up growing over the stitches. (I know this because I've had upwards of 15 moles removed, as well as a few unrelated surgeries.) She just kept repeating that 10 days is "the norm." I, once again, told her that I understand that but that my skin heals faster than that. I even showed her a scar on my arm that clearly shows where stitches were placed and had to be dug out of my arm. She replied, "Well, these are on your back so... The norm is 10 days." I understand the norm, but I also understand that I know my body and she doesn't. She really needs to listen to the patients before spewing about "the norm." I have two additional moles to be removed, and after that, I'm considering finding another dermatologist. This has absolutely NOTHING to do with Dr. Stokar and everything to do with the less than desirable and ignorant staff.