I went in today for my surgical consult and I was quite surprised how wonderful the facility was. It was professional but also homely. From the very beginning, the front desk staff was very friendly. Everyone I met was kind and in good spirits. They all had a great attitude. They laughed a lot which means they have a great sense of humor. I’m very nervous about my procedure but as soon as I met Dr. Smith and his staff, I was completely at ease. He explained everything thoroughly and answered all of my questions. He gave me plenty of time to ask them, too. He didn’t push me out the door. I was well-informed about the procedure, he listened to exactly what I wanted, and he was confident in his abilities to give me what I desire. Upon request, I looked through a picture portfolio of his work and I was very impressed. The young lady came in and photographed me (before pictures, I suppose) and I actually laughed most of the time. Taking my clothes off in front of strangers makes me very nervous, especially with my condition. But I laughed, she laughed with me, but still it was a very comfortable and professional environment. I even had more questions while in the billing department, or the office that takes the payment for your procedures, and they phoned the nurse’s desk and sent me back to ask more questions. Not once did I feel like I was a burden or “just another patient.” I’m very much comfortable moving forward with this operation with Dr. Smith!