My experience here has been excellent! I do not understand all the complaints? I have seen many dermatologist in several states over the last 10 years while traveling. Most of them, do not listen and always push new products as though you are a guinea pig on trial. Upon my first visit with Dr. Christel C. Malinski, M.D, I had mentioned a doctor on the south shore that I had used when I lived in the area about 6-years ago. As a professional she commented how great a doctor that was. That told me she had integrity. Second, she was a very good listener and did not just tell me what she wanted to do, but also asked what I believed was giving me the best results through my experience of treatments with psoriasis. She then took action, and after 60 days with my return visit, my psoriasis was 50% clearer! She then asked what I felt was working, and then applied another treatment, she sat down and talked what I believed would be the best plan of action going forward and of with her expert advise as well. So to sum things up, my experience with Dr Christel C. Malinski, M.D at Benson dermatology in Covington has been top notch! I wrote this because of the bad reviews people have posted that I seen, it always amazes me how quickly people will post a bad review because they believe something was unfair and actually had nothing to do with actual treatment, which is why a person would even go to see a dermatologist in the first place. Most people who have great experiences usually do not take the time because they are generally happy people and looking to stay focused on things that really matter in life. I only wrote this, because I was googling the office to get the number to set an appointment for my wife, and I seen they few bad reviews, and thought....I am going to take a few minutes and share:)