Reviews of Idaho Eyelid & Facial Plastic Surgery, PLLC (Plastic Surgery)

Janelle Burns

Take the pickiest most demanding patient and multiply it by 10...yes, that would be me! I had some procedures in California before moving to Boise. I internalized the treatment I received by the CA surgeon, who was aloof, rushed most of the time and curt all of the time, leading me to believe it was me and my persistent questioning style all along. His office staff was dismissive and inattentive during my recovery. When in pain, I contacted the office and was told someone would get back to me. After 5 hours, I had to call again, wait on hold and be treated like an impatient child. When I indicated I wanted to do a followup visit, a local friend recommended Dr. Boerner. From the beginning, the treatment and care provided was vastly different! His office staff is very pleasant and went above and beyond to accommodate my crazy work travel schedule. When I arrived, I was met and greeted by everyone, even when they were just walking through the office! Dr. Boerner was kind and listened very intently to my concerns. We chatted about my lifestyle, interests and what I wanted the outcome to be. He was realistic, frank and compassionate at the same time.The comfort level I felt was unexpected and beyond positive--it was like we were in my living room, not some cold, sterile medical environment! After my procedure, his staff called the next morning to see how I was doing! In today's world, who does that? At the most, I expected an email and lack of personal attentiveness! The followup visits were great and the great treatment one gets can be depended on. I would recommend Dr. Boerner for any treatment, surgery and ophthalmology in a heartbeat.