Reviews of Freeman Plastic Surgery Laser & MedSpa: Mark E. Freeman, MD (Plastic Surgery)

Robyn Olsen

Freeman Plastic Surgery is amazing!! Dr. Freeman and the entire staff are always professional and caring. If you're looking for non-surgical treatments, Nancy is the person to see! I have been a patient for several years and she uses her training and experience to address your personal needs and to achieve results you will be very happy with. She is kind, compassionate, and truly cares about her patients. I wouldn't go anywhere else!!

Ashley Packer

Dr. Freeman and his wonderful staff are phenomenal! I cannot put into words my appreciation for their kindness, attention to detail and compassion. I had met with multiple plastic surgeons to help me with my needs as a mastectomy patient, but once I met with Dr. Freeman for my consultation, I knew this is where I needed to be. I was in the best hands and felt like a top priority. I never once had to wait to be seen in their office. I loved being greeted by Courtney’s smiling face every time I walk through their doors. Kim is as wonderful as they come! She is so on top of everything and goes well above and beyond what is expected of her. Letecia is such a wonderful nurse and I appreciated her willingness to answer all of my questions pre operatively and loved seeing her at each of my post operative appointments as well. Lastly, their billing department was very quick to work with my insurance company to obtain my pre-authorization. From the first time I stepped foot in their office, I have consistently been impressed. I cannot recommend them highly enough! Thank you for taking such great care of me! I will forever be grateful to Dr. Freeman and his team!

Rosemary Martinez

Freeman plastic surgery is such a pleasant place to be! My experience there was one of the best. Paige recommended a HydraFacial and it was exactly what my skin needed. I loved how my skin felt & looked immediately! She even took the time, after my treatment, to help me out with makeup and made sure I went home with the correct shades for me. I also loved that she was able to accommodate my busy schedule and fit me in on a Saturday. She and the rest of the staff are very welcoming and professional. I love it here!

Holly Davis

I have the utmost respect for Dr. Freeman and his surgical and professional talents. He epitomizes everything a true surgeon should: talent, caring demeanor, honesty, and follow-through. I have worked with him and his staff while employed by a hospital as an R.N. and his behind the scenes care is exemplary. I had agonized for years about undergoing a breast reduction surgery. (A very personal and emotional decision.) When, I finally decided it was time, I knew the only doctor I cold trust was Dr. Freeman and his staff. I am so happy with the results and my hope by writing this testimonial would be to help allay another woman's fears about undergoing such a freeing and life changing procedure. My advice, "Don't wait any longer !"

Natalie Anderson

If you are someone seeking to have your first procedure done, I imagine your fears are: what if something goes wrong? What if I look terrible afterwards. Unfortunately, this is exactly what happened to me at Freeman Plastic Surgery. I saw Dr Freeman for a simple breast augmentation, not seeking anything crazy but just to restore myself to my pre child bearing shape, to which he boasted to me several times that he performs “hundreds every year!” Ok then I’m not sure how I ended up with so many problems that could have been prevented (as told to me by another surgeon who saw me when I completely lost faith in Dr Freeman) My surgery did not go well and I truly feel that it was not because I was a particularly difficult case but that he just didn’t take the time to preform the surgery correctly. My first surgery lasted barely 45 minutes (I was told it would be an hour to an hour and a half, it’s not like I was getting the oil changed on my car, I was good with him taking his time!)... I started to really worry 3 weeks post surgery when things were looking absolutely terrible.... he ended up attempting a revision 2 and a half months after my first surgery which did improve things, but I still had problems and ultimately had to seek help elsewhere. I suffered so much, and feel it was needlessly if he had just cared a little more about me as a patient. Ultimately he refunded my money which is more than a lot of surgeons would do. But I had to go through multiple surgeries and am still needing more to try to correct the problems that HE caused. It CRUSHED my self esteem. I seriously became so depressed and had anxiety attacks neither of which I had ever dealt with in my life. Also I feel that he and his staff lack empathy. At one point he thought I might have an infection, when I was concerned and saddened he responded “I’m really surprised your reacting like that... some people have infections that put them in the hospital”... umm, I’m sorry that I have looked absolutely horrible for months and have been extremely worried and literally shed one tear in your presence! And after my revision when I pointed out another really serious concern he looked me in the eye and simply said “I think you should get them out, you just haven’t seemed as happy as most patients.” This was two weeks post my second surgery in two and a half months! What on earth was I supppsed to be happy about at that point?! That aside, you couldn’t have encouraged me a tiny bit?! Told me to hang in there, I’ve been through a lot, let’s give it time and if there was more to be done then we could look into that later on?! He didn’t even bother to see me or talk to me after either of my surgeries even though he told me he would talk to me after the revision and tell me how invasive he had to go and what the problem had been. Nope nothing, I ended up messaging his assistant that night and was like so, Am I supposed to come in again or what??? His staff always seemed super annoyed with me when I had difficulty getting in on his preferred days.. sorry but I am a working mother with four young kids and had to have a ton of extra follow ups due to the complications and was coming from out of town, I really think they could have been a little more understanding! What did happen was I was treated like an impossible to please problem that everyone wanted to just go away... Women, there are other surgeons out there that charge less and care a whole lot more. Also I know that a lot of people have had a good experience with Dr Freeman, but it sucks being the one who wasn’t worthy of his time and best efforts

Angela Peterson

Dr. Freeman and his entire staff are always professional and caring. Amy is always so kind and goes above and beyond to help her patients. She will return your phone call with any questions you might have. I am in the medical field and I always recommend Dr.Freeman and his staff! They want you to look and feel fabulous!!

Halle Chase

Kim Bell and the staff were great to work with and made the experience perfect! Kim was so welcoming and caring! She was very helpful-she got me exactly what I needed and felt comfortable throughout! Very impressed!!

Brenda Hatch

Dr. Freeman and his staff are simply the best! As a medical provider, I have witnessed Dr. Freeman's skill, empathy, and genuine concern with hundreds and hundreds of patients. I have personally had procedures done by Dr. Freeman and his staff, and cannot speak highly enough of them. I recommend them frequently and without hesitation. If you've been waiting or debating about having a procedure done, go meet with Dr. Freeman and his staff. The concern and caring you'll feel is genuine...and you'll LOVE the results!

Stephany Hatch

The staff was great. Dr. Freeman was nice and super professional. However I went in on a Tuesday and paid for my surgery in full. Called back on the following Tuesday to cancel my surgery as my husband was worried about how close it was to Christmas and traveling while trying to recover. Kim wasn't in so I had to call back again on Wednesday. Kim informed me that I wouldn't be given a full refund because they have a $1000.00 non-refundable policy to save the date for surgery. Mind you I made this appointment 5 business days prior to calling in to cancel and gave them 21 business days to have the spot filled. I also paid a $100.00 consult fee that they kept. Which is 100% understandable given their time with me. When I called around to see if this is how other surgeons offices operate they said they do it as well, HOWEVER they wouldn't keep it with that much notice. Because they knew the spot would be filled. Its cancellations the day or week of surgery that won't be refunded all of their money. I'm super disappointed with Freeman Plastic Surgery in this aspect.

Tina Moothart

I am VERY pleased with Dr Mark Freeman and the staff, very professional, skilled and talented. I found him compassionate very knowledgeable. I was extremely pleased with the facility, and care along with my results. High quality and top in the field. I had explant with capsulectomy, enbloc my results were beautiful! Thank you Dr. Freeman I am so greatful. I would never hesitate to go to him again! 5 Stars all the way!

Kathy Musselman

Dr Freeman and staff are the best! This office offers outstanding services at affordable prices. Staff is very compassionate and make you feel very comfortable in total confidential care. Wish I would have had my mommy make over years ago, so happy with results!

Lori Girton

Kim makes things so comfortable. She is a beautiful person! Carlee was amazing with my facial and has already followed up on my next appointment. LOVED IT!

Jessica Anderson

Dr. Freeman and staff are amazing! Very professional and knowledgeable! I couldn’t be happier with my procedure!!

Janet Stiffler

Dr. Freeman was awesome as well as his entire office staff. I had to have emergency surgery and was seen the same day I called. Surgery was performed the very next day. The quality of Dr. Freeman's work can only be described as "Perfect". And.. when you have a 9:00 appointment, he sees you at 9:00 - never had to wait for him. His staff is wonderful and Dr. Freeman is the very best Doctor I have ever visited.

Deidra Bradshaw

I was very impressed how efficient everyone is. I didn't get nervous once about my surgery. It ran so smooth and everyone was so nice and answered all my questions. The Staff and Dr Freeman are the best. I highly recommend them

kc pce

I had a hydro facial & the staff was nice, I was expecting a bit more,...they completely missed my neck & chest when I have had this done previously face neck & chest are usually included. Due to this being a plastic surgeon office I guess I was expecting a bit more it was 15- 20 min for 150$ not sure if I would come again....

Camyn Clifton

I had the absolute best experience I could have had through the explant process (full en bloc capsulectomy) with Dr, Mark E Freeman in Idaho Falls at Freeman Plastic Surgery. Him & his entire team were THE most knowledgeable, respectful, professional, kind, gentle, caring, & understanding that I could have ever asked for through my journey of explanting. I am INCREDIBLY grateful of my choice in the surgeon I chose for this big decision I made of explanting. His background is amazing and very impressive. I hope everyone that is around the area of Idaho Falls chooses him to do their surgeries..I drove nearly 5 hours multiple times to see him and his team because they are just that good! Letecia is who I spoke to mostly and was extremely helpful through my whole process. Super, super happy with everything. From the bottom of my heart, Thank you, Dr. Freeman and everyone at Freeman Plastic Surgery for everything you have done, here's to the rest of my healing process!!

Kaitlyn Hoge

The absolute best experience I have had with any medical procedure. The staff was amazing and so welcoming. Dr. Freeman was kind and beyond personable. He really listens to your concerns and suggests the best option for you personally. I would highly recommend them to anyone!