Reviews of The Center for Oral, Maxillofacial & Facial Cosmetic Surgery (Plastic Surgery)

Terrence Warner

Had all of my wisdom teeth pulled today. Outside of the of the normal soreness, I have had no issues. Very smooth procedure and I would highly recommend Dr. Spear and his staff for any oral surgery needs.

cindy rodriguez

BE AWARE!! THIS OFFICE IS FRAUDULENTLY BILLING ME Medicaid is a government program for low income families who can not afford dental care, I was referred out to this office because I needed my impacted wisdom teeth extracted, my dentist told me they were growing in sideways and could cause damage to the roots of my teeth and they needed to come out ASAP. Dr. Spera’s office told me multiple times I was active with Medicaid insurance so I had the procedure done , and then months after my procedure they started billing me saying that I was not active I was 19 when this all happened and of course was naïve to the situation.. they started threatening me with collection agencies so I decided to make payments trying to mend the situation and take care of my bills. I later contacted Medicaid and they confirmed that I was active during this time and informed me that providers ARE NOT supposed to bill Medicaid/low income patients per state regulations and the office should be refunding the payments made since I should have NEVER been billed. The office staff is very rude and clearly has never worked in customer service.. I have always been nice to the staff and tried to work with them in this matter. Instead of communicating like professional people they get snippy & have an attitude which does not help the situation if we all have to work together and communicate. Medicaid had been trying to work with this office for MONTHS to get this claim paid and the office knows that .. and I myself have been trying to get a hold of someone for months in the office to communicate the situation and was always told Michelle financial coordinator or the Kelly the manager weren’t in office.. I left multiple messages and NEVER got a call back and was left in the dark. I finally got a hold of the office manager by using a fake name but once she realized who I was she became very rude. She told me that she is waiting to hear back from Medicaid, I asked her about refunding the payments made and she told me “well the bill has been sent to collections”. I was so confused, i asked her if medicaid does pay who will they pay , the office manager said i could always just contact the office because both Michelle and herself know my case. This is so unreal! I have been leaving voice messages and writing emails to them to communicate the situation and have been COMPLETELY IGNORED and the fact that they knew Medicaid was working with them and still went ahead and sent the bill to collections without letting me know first is completely unacceptable.. Even though I know they are fraudulently billing me I would have resumed my payments to the office before it got to this point , if they could have only communicated with me first this could have all been avoided. Now I have to worry about this affecting the credit I tried so hard to keep in good condition.. I am deeply disturbed by this situation and the lack of compassion coming from this office… they sent my bill to collections even though 1.) I was ACTIVE with Medicaid 2.)They aren’t supposed to bill Medicaid patients 3.) Medicaid is trying to work with them to get the bill paid and 4.) I contacted them and never received any calls back. I am posting this so you are all of aware of how unprofessional this office is! I’m sure I am not the only one this has happened to , and it’s a shame that they are taking advantage of their low income patients , I am posting this to hopefully help anyone out. I would never want someone to go through what I am going through!

Pete Pfister

Everyone at the office is very friendly and welcoming. I had all four wisdom teeth and two molars removed and everything went very smoothly. Dr. Spera did a fantastic job with the operation. I would highly recommend Dr Spera for any oral surgery needs.

Michael Calmat

The most professional doctor and staff that I have encountered in many years. The practice is patient centric and there is an emphasis on patient education by both the doctor and staff. I have had several visits to Dr. Spera's office over the past 6 months and have been very pleased by the warmth, kindness and professional demeanor of the staff and doctor. I would highly recommend Dr. Spera as he is very knowledgable, experienced and well versed in maxillofacial and facial cosmetic surgery.

Christopher Casazza

Dr. Spera is an absolute leader in oral and facial cosmetic surgery. He and his professional staff made me feel incredibly comfortable. Dr. Spera is extremely knowledgeable and he knows exactly what to do and not do. I cannot thank him enough for my great results!

Badr Benmeziane

Unprofessional,unpleasant staff hanging up on customers trying to speak to the doctor or some one that has a clue how to resolve issues and customers complaint!

Donnie Montgomery

Appt was scheduled for 845am. The office door was locked until at least 855am. Then after sitting in waiting room until 925 am without anyone acknowledging me, I went to the back and said “excuse me can I ask you a question”. I was rudely told they were in a meeting and would be with me shortly. That same staff person then came out to waiting room to call a different patient and did not even alnowl she that I had a question. Horrible customer service and complete lack of respect for my time.