Reviews of PACT Physical Therapy - Midtown East (Physiotherapist)

Taylor Feygin

Amazing team of physical therapists who take great care and pride in creating a comfortable atmosphere for all clients. I never feel better, mentally and physically, than when I leave PACT and look forward to going back each week!

Suz Sims-Fletcher

Not only did they not show up for my appointment (I was told to be there at 1120 am, I left at 1135, for an 1130 massage) - but they didn't call to give me a heads up that they would be late. Standing on the street, I called them, got a recording. Later I realized that a text I received (after 1130) with no name or identified (Hi, this is xyz your massage person....) was from them. When I did get through to someone, he hung up on me TWICE! No "I'm sorry!" no explanation. THEN I was automatically billed for it! (Taken off - but told it will take 10 days to post). I didn't cancel because of my respect for their time and scheduling (and I didn't want to be billed for the whole thing as a no show). I can't imagine ever going to them or recommending them under these circumstances. I wonder if this is how they treat their regular clients or just occasional folks, like me. Someone needs to hire a customer service trainer - starting with: always call if you will be late, do not ever hang up on a client. Maybe this is how they were raised, but it doesn't work here. ....and I thought physical therapists were supposed to be healing and understanding. Shame on him. BEWARE!

George Yepes

I received treatment and physical therapy from Clinton and Chris after a troublesome hernia operation. Before physical therapy, my recovery seemed too painful to begin exercising. I want to thank the team at PACT and especially Clinton for his outstanding assistance in getting me back in shape. Throughout the process Clinton made me feel like we are a team, while giving me the me confidence to push beyond my post-surgery limits.

Peter Hucke

Great job in a short time

Lauren Mazzo

Everyone that works here is incredibly friendly, knowledgable, helpful, and professional. Unlike some other PT clinics, you don't split your appointment time with several other patients—you get all of their attention for the full hour. I've seen Christopher a few times and I'm continually impressed with his fitness and PT expertise. Huge bonus: they have flexible hours and are always available with short notice, which means you can see someone ASAP after an injury.

Michael Stern

Just finished 4 weeks of physical therapy at PACT. I found the crew there to be extremely knowledgeable, professional, and dedicated. I had a great experience with them, (especially Chris and Clinton, as they were my primary therapists), and every other patient I spoke to had nothing but great things to say about them as well. I would highly recommend PACT to anyone who needs physical therapy!

Howard Krichman

Christopher Austin and Clinton Courtney are the BEST Physical therapists I've met in New York, as well as the country.They are incredibly knowledgeable of any issues that you might be dealing with.They will spend all the time needed.(not 10 minutes) like most PT Offices in NY.I highly recommend PACT hands down!!!!

stephanie browne

highly recommend PACT to anyone recovering from an injury. the team is friendly, knowledgeable, and accommodating. tons of personal attention, too!

Meng He

TL;DR: Came to see Clinton for a massage treatment on my shoulder and hip (which have developed some chronic issues from injuries over the years). Walked out 30 minutes later feeling 10 years younger and 5 inches taller. Longer version: Clinton really took the time to understand the source of the pain, assessed my range of motion through a few stretches and movement exercises, then immediately pinpointed the exact areas that bothered me most. The space is also gorgeous--deceivingly large, bright, airy. Equipment is clean and new. Receptionists smiley, friendly, and stylish. Also, full disclosure--my appointment was through a limited promotion, and I came in fully expecting to either be treated like a second-class restaurant week diner or aggressively up-sold a menu of services that I didn't want or need. Instead, I was treated like a full freight patient, and not at all pressured to commit to more therapy. Sometimes I get skeptical of healthcare practitioners who empathize a little too much with your health complaints as a way to prescribe a therapy regimen that I don't need--but after this experience, I trust Clinton and the team's expertise and dedication to help you actually feel/get better, and not just turn you into recurring revenue. Thanks for making me feel brand new again!

Jade Bonica

Great place, warm, helpful staff. Great place to workout, feels like a comfortable neighborhood place.

Joann Johnson

They provided the best PT services I've ever had and it shows. I'm feeling pretty good and am thankful to have found them.

Sultan Khan

I was treated by PACT @ 55th street midtown since 2015 time to time. Few time injured my different body parts I run to PACT from Nassau country .They are special gifted & work with heart and souls how quick recovery form injured. Thank you PT group help to stand my life back a position I where I was. Thank you Clinton My best regard Sultan khan.

Sam Jaku

I have been going to PACT for about 7 months for ACL treatment. While I certainly hope that I will never have such injury again, if I were to, I would not look for another group of people to help me through the recovery process. They are really attentive and caring (even helped with tying my shoes right after the surgery), tailor the training programs to your needs, flexible schedules. Clinton, Kara and team - thank you!

Pietro Baldon

…great would not be enough. I met Dr. Austin (Chris) last January when I injured my right hamstring. He took care of the injury very professionally and very efficiently so that I could go back to my running activity. When in May I then injured myself again I did not hesitate a second to call him and schedule few sessions at PACT. As expected Dr. Austin took care of the injury and put me back on track. When someone asks for recommendations I always refer him to them because I know they will be in great hands. They are very professional, very knowledgeable and very welcoming.

Ken Hutkin

My experience at PACT has been greatly beneficial to my recovery and subsequent training. Whether rehabbing from an injury or being guided through a training program, I am continually impressed by the professionalism and knowledge provided by the PACT team.

Alexander Gough

I went to PACT from lower back pain which was impacting my ability to be active. At the time I was struggling to run and go to the gym however the team at PACT spent a good 2 hours using a variety of methods to release some of the back pressure and provided me with good information going forward. About 2 - 3 days after treatment I was feeling great and went on to run a half-marathon pain free.

Genevieve Morritt

How it took me this long to find an exceptional physical therapist, I don't know. Given that I have worked in the fitness industry for 14 years, it wasn't until now that I can say unequivocally: Clinton is the best! From our initial assessment up until the last day of treatment, I knew everything was going to be alright. His steady perseverance, tireless curiosity, and precise recommendations outside of treatment never wavered; not even a little bit. This man effortlessly digs down into the trenches of your "underlying causes", so much so, some days you wish he were distracted to give your pain a day off. No such luck! I can only assume this might have been why Clinton was a pro athlete: he uses his willingness, patience and expertise to see any challenge to the finish. I learned more about self-care, stretching, running technique and hidden weaknesses in the 6 weeeks it took me to go from being unable to walk without pain, to being able to running (correctly) again. I cannot express my gratitude enough. This city needs more caring people like Clinton.

Diane Iselin

I was treated this Spring for ankle and back problems. Clinton, Paloma and Fernando provided me with an excellent combination of physical therapy and strength training. What I like best about PACT is the individual and personalized attention; you do not share a trainer/therapist with numerous other patients, as I have experienced at other facilities. I will continue to work with the professional, experienced team PACT! They are fantastic.

Betty Chen

Great massage, got all my kinks out from my neck, shoulders and upper back from sitting at the desk all day! Booked with Clinton via slingshot health. Great availability and friendly!

gerrard deasy

Great company. Very professional yet easy going and fun. Been an blast. Been going to pact the last year and my body thanks me. Cheers guys

Scott Lutrus

I have been to many physical therapy clinics throughout the country during my time as a collegiate and professional athlete, but none have compared to PACT NYC. I could not believe the amount of 1 on 1 treatment time I was given each visit with their physical therapists. Each staff member is extremely knowledgeable and experienced in all phases of rehab, prehab, and exercise physiology. The entire process from scheduling each visit to following home care instructions and exercises is very simple and painless. I am glad I have found a physical therapy clinic that upholds professionalism, integrity, and genuine concern for each client. Clinton and the rest of your staff, thank you for getting me healthy and back to training so quickly!

Madeleine Stallard

Incredibly happy I found this place. I have been struggling with a knee injury for over a year, and Clinton has enabled my to run again after just 2 sessions. His team are also great, I know them all by name now and feels like a family environment. Couldn't recommend this place more if you are looking for a quality physio.

Hugh Levey

Great service! I have been treated at PACT for a fractured shoulder and spinal fusion. I'm back to golf, and enjoying life to the fullest.

M Bober

Excellent therapists who take the time to individualize training for you and your injury.