Reviews of Back Bay Rehabilitation (Physiotherapist)

Judi Glidden

I had heard good things about Back Bay. I have been there twice. The office was clean, office staff was courteous, but I did have a hard time getting the appointments I needed. The facility was clean, the pool area was clean also. Clean changing rooms. The first time I had a therapist that was very good. Kind, on time, caring, professional, explained things very well. If I had that issue again, because it was specialized, I would go back to her. The second time ------ well, I would not go back there. Two appointments were cancelled--via snail mail---which did not work for me since I don't get my mail every day. Once I went because I had not gotten the cancellation notice and the therapist had another patient. She said we could both go in the pool together for therapy. I am not sure either of us got what we needed, and I repeat, I am not sure maybe we did, but I was not sure, possibly we did. I did not feel cared for. The therapist was nice. I liked her but I just did not feel like I was cared for. Try it yourself, but don't be afraid to speak up (I was). And go somewhere else if you aren't happy. Lots of people I know go there and I happy, but for me, I did not feel like I mattered.

Dave Schappell

My wife and I have both been treated for hand therapy at Back Bay and have really enjoyed the care and treatment. They were very accommodating with scheduling and very attentive. Highly recommend.

Mike Seavey

I was referred to Back Bay rehabilitation by the VA community care program. At first there was a little confusion due to the VA’s referral whether to do PT or OT. The secretaries at Back Bay handled everything to get the confusion resolved. They got it resolved and I started PT with Hannah who is very professional and very knowledgeable she listened to my concerns and we came up with a treatment program that works for me. I get the sense that she is generally concerned about my rehabilitation. I had a lot of numbness and tension in my muscles and she recommended dry needling I strongly recommend dry needling because it took half the numbness in the tension in my muscles in my hand away. So I very strongly recommend Back Bay rehabilitation. I am also doing OT with Betsy she also is very professional and talk through these muscle issues I was having in my hand because of my pinched nerve in my neck. I learn more about my issue and how the nerves in my neck affect my hand in the muscles in my arm. I learn more with her about which nerve and which muscles are being affected by my injury then I did in six months with the VA doctor. The VA has been awesome to me but I did not ask questions that I should have. Heads up to Betsy for making me feel That I could ask her questions. I am continuing to go to Back Bay and strongly feel when I’m done with my three months of rehabilitation I will once again be able to use my hand and do the things I love to do.