Had a rather nasty shoulder surgery. This was the 3rd. Not a pleasant experience to have to go through but it sure helps to have an outstanding team to go through it with! If you assemble a team of people, to surround yourself with in an event like this, do you want mediocre? No way! You want the best. Since I was not from the area, I was steered to Carson by my surgeon. I had two very good physical therapists for my prior two surgeries. Carson worked for me like a well-oiled machine. Every person I worked with, from start to finish, was an experienced professional but still had enough of a sense of humor to help me laugh through the tougher stuff. My recovery has been going much more smoothly than expected and, from their expert advice, I am getting my range of motion back much more quickly than the prior two times. Holly started me off with an all-inclusive evaluation and helped me to begin the process. She remains my point-person throughout my PT treatment. On days where I had to come in earlier, Hannah was exceptional in her treatment and care. I even worked with Matt, on one occasion, and it was also a stellar experience. I can say, without question, this was the best physical therapy experience I have had to date. I appreciated each person's input and feedback as well as the reassurances I needed to hear when I was fearful I would hurt myself doing daily activities. Even the people who didn't work directly with me, like Mallory and Mr. Carson himself, were always on point to answer my questions or help me in any way they could. There is another person that is helping me deal with the insurance companies behind the scenes so I shouldn't forget to mention Toby. She was very kind with her time and shared a good deal of it with me to explain my benefits/ walk me through them and help me with the two different insurance companies I have to deal with on this. In short a great experience I would highly recommend when you need this kind of help. It is clear that everyone here is pulling the rope in the same direction and that the customer is the important thing at Carson. Thank you!