Reviews of Portrait Innovations (Photo Studio)

11736 W Broad St #103, Richmond, VA 23233

Average Rating:

DESCRIPTION

Here we offer you the reviews of people like you who consume the products of Portrait Innovations (Photo Studio) in Virginia.

To this day this firm gets a rating of 3.1 stars over 5 and that score was based on 150 reviews.

As you can read, it reaches an reviews average is average, and it's based on a very high number of feddbacks, so we may think that the score is quite accurate. If people have bothered to value when they've done well, is that it works.

You know that we do not usually stop to put evaluations when they are good and we usually do it only if we have had a problem or incidence...

This Photo Studio is included in the category of Portrait studio.

Where is Portrait Innovations?

REVIEWS OF Portrait Innovations IN Virginia

christopher Bloom

The wait times are ridiculous. Had an appointment for 2:45 didn’t get to do the pictures until almost 4:30. I work customer service and I know the holidays are busy, but you should have enough common sense to not schedule appointments so close together. Some of the staff was friendly, but other staff were rude and had the crappiest customer service ever. Y’all should work on that before you ever get referred to anyone.

Rajvir Kahlon

I like the portraits. The only thing is it could be better as in some of the pictures I am sitting slouched and the position of your hands matters too. So photographer should correct each person’s posture before taking a photo

Angela Hazelwood

Lexi and Isaiah

We had an appointment for 1:20 pm. They never said when we checked in at 1:10pm that they were running behind. They just made a comment we were early. We waited around until 2:20 pm before they even called our name. They find us to go to one room and then they realized they had double booked that room (told us and another family we would be in the same room). They moved us to another room where again multiple families told they would be next. It was 2:50 before we even began taking pictures and then told to go back to the first room. Again multiple families told they would be next. It was 3:30 when we finally were able to take the pictures. The pictures were rushed and the children were so upset and tired for waiting over 2 hrs. Then we were excited about one of their packages but told shipping would be $37 extra on top of the package. It was literally the worst experience I have ever had. I kept apologizing to my family ( multiple cousins in the shoot) and my children. Now I understand why my sister drives 2 hours out of town to go to another studio. This one has gone down hill and it is really sad because it use to be our favorite place.

tamara poindexter

Jessica Eastburn

BRINK OF PURE AWESOMENESS JOHNSON

Really nice people

Amber Whisenhunt

Shanna Bell

They did fantastic job with my 5 month old baby for Valentine's photos. I ended up buying way more than I had planned because the pictures were so good. They exceeded my expectations and I plan to return!

bloodset1 ps4

The Joyces

Portrait Innovations has certainly gone downhill over the last few years. The Roanoke location is decent enough, but the company as a whole is deceptive about how much things cost. Our last time there, we were charged $25 in shipping and handling fees for a "free" canvas that we didn't even really need, but we didn't catch the charges until it was too late. On the visit prior to our last one, their printer was broken--which happens, but once it was fixed, they kept forgetting to print our photos. We had to call multiple times before finally getting the photos we had already paid for a week later. We complained to the corporate office and were given a $25 gift certificate, but we had to call them a second time because they never sent the gift certificate the first time. After all the hassles and deception over how much things actually cost, we have decided we won't be going back. It's a shame, because we actually had a good experience the first time or two we went there.

Jenn Sullivan

Did a fantastic job! No wait, no long lines, give you time to change outfits, great props, no rushing and allows you to be a part of the uploading pictures instead of just sitting there and waiting. Very impressed with the service I received.

Hawt Lava Britches

Horrible. We had an appointment at 11:15 and had to wait til almost one. The photographer was visibly irritated and was short with us. Instead of instructing on how to pose us, she stood there and told us to hurry up. The waiting room was packed and there was nowhere to sit. She rushed up through pictures and only a scant few turned out good. Why waste all your money for this when you could get the same quality and customer service at a Wal-Mart?

Kendall Woodward

Brittany Young

The girl that did our daughters birthday pictures is amazing!

Dale Ames

Read the fine print. And it is very fine.

Heather Bennett

The employees are very friendly and excellent with children. We had Kimberly and she was awesome with my children and really made a great connection with my whole family. I was disappointed that I wasn't able to use my coupon to do a separate shoot with my daughter while my mom used her coupon to do another shoot with my son. I really wanted two separate packages as I was doing back-to-school pictures. I did get the pictures I wanted, however instead of paying $40 I ended up paying a little over $100.

Rachel and Lisa's life guide

J Blizzle

Not organized, made an appointment to wait 2 hours and left with no pictures because we had to wait longer while everyone skipped ahead of us. Please take your money and pictures to a better and more professional environment. Especially If you don't got 5 hours to spend there. J C Penny's is better then this place and I am sure walmart is too

Kristina Bowman

Misty Gwin

Pictures always turn out great. Johannah was awesome.

Brittani Gentry

Absolutely terrible awful awful experience. Had an apt booked for Saturday at 12 and got there ON TIME for our apt (when you have apts you expect to be called at your apt time) smh was told it was gonna be an HOUR wait extremely pissed off and upset being we had our 3 year old with us who was bored and had to sit for an hour with nothing to do called us exactly an hour later and then we had to wait 20 more minutes to get into a picture room!!!!! Absolutely ridiculous and I will never go back here again. Very unprofessional oh and after that almost 2 hour wait our 3 year old was ready to go home hungry bored and not cooperative with the pictures because of this so they turned out awful smh

Kayla Rhea

Elysicia was great! We were able to get in last minute Christmas pictures! She took good care of us! Thank you so much!

Evelyn Uresti

Katie Morgan

I absolutely am in love with my photos!!! Rebecca was absolutely amazing. She took her time and was very patient with us. I highly recommend her for all pictures. I will be coming back!

Diane Britt Britt

Very rude people never again

Shawn Barnes

My family drove over an hour to this location for Christmas portraits to be taken. We have had good experiences at other locations but this was the worst experience we have ever had. We showed up on 12/14/13 for our scheduled appointment at 2:40. Upon arrival (we were 5 minutes early) we were informed that they were not ready for us and the wait would be approximately 40 minutes. RIDICULOUS! Not even as much as a courtesy call to let us know they were behind. My wife and I left the store to talk over if we were going to wait or not. Once outside we started talking to another couple that had already been waiting an hour and a half. At this point I knew that the management for the store was a joke, they obviously dont care about their customers, and I left.

Joshua Cobler

I should have headed the warnings of all the other reviews on here. We scheduled an appointment for our 22 month old daughter's Christmas photos at 215pm. We didn't get to start taking photos until 345. We were rushed through our photos for a family that had already taken pictures, but wanted to use a back drop in our room. They were allowed to come into our room and hover over all our pictures with their dog that distracted our daughter. In the end that family took up 3 hours between the two rooms and picking their pictures. All I can say is try to find a different studio if you can.

Vance Hayes Jr

Absolutely fabulous experience!!! Plenty of background & pose options. Professional & extremely personable photographers, especially with young children. Your first choice for studio photos!!!

Jennifer Simmons

Thank you so much Rebecca for doing such an awesome job taking Christmas pictures of our family today! You did an amazing job! We will definitely come back for more pictures! Great experience! Your great with the camera!!!

Verizon Phone

We enjoyed our experience with our photographer. She helped us select a diverse package for a good price and gave us good discounts.

Alyssa Johnson

Shawn has helped us on many of our visits and he is amazing! He always manages to get beautiful pictures and does a great job at getting my little one to cooperate! The location is a little far from my house but I continue to go back because they run great specials and I am always highly satisfied with the pictures we receive!

Monica Banfield

Sweet and helpful photographer!!

Douglas Bowen

Jamesha Moss

Rebecca was awsome! she was very patient with the kids(we had alot lol) she was very enthusiastic and wonderful to work with. Our next visit, i will definitely request Ms. Rebecca!!

Cherian Abraham

Bait and Switch. Offer that you sign up for, switches to a cost that is 5 times as much when you inquire. Better alternatives elsewhere. Keep away

Michael Behrens

We drove over an hour to get there & we're running a few minutes behind so my wife called to let them know the lady who answered was very rude and said you'll have to reschedule.

Travis Neilson

Rebecca s. Great job made it very fun and fast Thanks for the great pictures.

Constance Braswell

My daughter had her senior pictures taken here. The staff was professional, and helpful during outfit changes and offering several options for photos. It was a great experience and her pictures were beautiful!

Jessica Snavely

Always produce great photos, even if it seems as if it was an impossible task! Prices can be high with the tempting different packages to purchase. Not a large studio, hours could be a bit more conducive to the regular work schedule.

Cierra Robbins

I love love love Sean he is absolutely amazing!!!!!!!!!

Ashley Knutson

Very dissatisfied! They do what they want to do and don't care about what you as a customer want in your photos. Poor quality photos. Terrible customer service.

Eddie Davis

Had a great time at Portrait Innovations! The service was great. The prices were amazing. Reggie, our photographer did a wonderful job! I recommend this place!

Scott Manon

Very friendly photographer, excellent with kids!

chels krirat

Took our three and half month old for her first Christmas pictures. Ms.Elysicia did amazing. Our daughter was smiling in more then half her pictures. It was a very easy and fun experience!

Judi Bello

Shabreka Jackson

Warm welcome from the door. Very good customer service. She took her time & even ask us to freestyle as we wanted for poses. Great overall experience. No pressure to buy. Highly recommend!!

Nicole Wilkerson

Employees were considerate, pictures were beautiful, but they seemed extremely under staffed.

Sabrina Mason

Photographers were impatient and unprofessional. Didn't provide use of varied backdrops as they did others. I Couldn't even purchase additional sheets because of poor photography. I been taking my two Grandchildren for every occasion to the Mechanicsville facility since birth and they both be 2 in January & February plus our 2 month old new addition to the Family. These are the moments you want to capture and cherish! Very Disappointed and so Never will I go to the Short Pump location again. Half of My GrandSon arm was cut out the picture But I Had To Leave With Something. A Christmas sheet and Big Brother - Little Sister photographing was the purpose.

Sheila Dianne

Great atmosphere, lots of patience, many pictures. I recommend.

Angela Rhodes

Had a great experience with Johanna today!! Thank you!!

Jennifer Wenger

Wonderful experience taking newborn and family photos here! Super friendly staff and reasonable prices! Would absolutely recommend!

Brad Matchett

Very unprofessional had an appointment a week out showed up said it would be at least an hour and if we don't have to talk to you so long it would be even longer very very rude

Rhonda Hulette

Kemi was wonderful with my 1 year old. She was patient and helpful with multiple outfit changes

Jackie

Ordered 3 canvases. Only received 1. Then I was told they couldn't reorder them because they don't keep the pictures. I had already paid for them plus what about the online gallery? But she asked if i wanted to place a new order. Ok, pay for another order that I didn't even receive, from portraits that they claim they no longer have. Lie after lie. Will never take my kids here again.

Brian Bevins

Kapil Parkhi

Came for appointment on time and waited more than 45 minutes to be called.. nobody on counter to provide updates.. seems like they are over committing to time slots

sirena cottrell

Sherry Andrews

Carol Wolf

Not too happy with service. 1. I got a confirmation by phone, but there was no appointment for us when we arrived. Waited 1/2 hour to begin. 2. We purchased the "special" , approximately 25$, which included a "free" canvas print. Why was our bill about 55$ ??? .... I was charged 9.99 for handling because they send that product out to be done. NOT FREE!! 3. 15$ for shipping. ????? The printer was down that day and it would be 15$ to send them to us. NO THANK YOU. ....I CAN COME AND PICK MY ORDER UP. 4. TWO days passed and I got no call that my pics were ready for pick up. I drove there and they couldn't find my pictures, so they had to print them. 5. 20 minutes later I was handed the envelope and told it was complete. I looked inside and it WASN'T! " oh, I forgot to tell you, the greeting card printer is not working"., I was told. They said they would call when they are done. REALLY??? Portrait Innovations is not managed well. The 'photographers' are not real! I had to often arrange hair, clothing etc. because I had the eye for it. The 'photographer' did nothing but snap pics in the poses she picked. Ugh!! UPDATE: 2 DAYS LATER. ... I had to call ( had been told they would call me probably by the end of the day..2 days ago) to see if the remainder of my order (greeting cards) was done. They said, yes! I drive there... They were just coming out of the printer and I had to wait!!! WOW!!! DON'T RECOMMEND THIS PLACE!!! IF THERE WAS A ZERO RATING I WOULD GIVE IT FOR CUSTOMER SERVICE.

Hayden Cran

The photographers are great with meeting needs and working with your budget.

A.J. Crump

This location isn’t worth a half star. Our photographer was so unprofessional. When we finally got the pictures, I informed them that I didn’t like them and wanted my money back. They stated that we couldn’t get our money back because it wasn’t the same day we took the pictures. But by the time the photographer was finish with our session they were closed, so we were told we had to come back another day to get the pictures. Paid $57 and they tell me all I can get is a $15 voucher!! I will never go there again!! What happen to always taking care of the customers!!!! I’m big on customer service and this company by far is the worse I’ve ever dealt with!!!

Morgan Nguyen

Rebecca was great with our 6 month old! We love all the pictures we got from our session!

Kiara Curry

Rebecca was very helpful in getting out our pictures together for my daughters first birthday shoot and they came out beautiful.

Shonell Scott

Temika Chandler

Great job with my 1 year old!

Mae'Lonna Webb

Brittney Townsend

Had a great time with Casandra!!! She’s awesome. We enjoyed our family photo session with our 8 month old son!

azure jones

The son pictures came out perfect. I couldn’t decide which one to keep.So I kept them all!!

Michael Berman

Dee Ba

Antoniaruthwilliams 073104

I have always had wonderful service! Every year we come for our Xmas photos! The staff is very friendly and helpful, wonderful with children!

Kingdom Sound Publishers

Elysicia was very professional to work with. We really enjoyed photoshoot with the grandbaby! Thanks!

lashona birks

Our photographer was hilarious! We had a large group and he was able to hold the kid's attention.

Beth Rupe

We had almost given up on Portrait Innovations all together but gave them one more shot...so glad I didn't! The new manager JoHannah took our pictures and did a fabulous job! New photographers and management...well run store.

William Testerman

Very flexible with scheduling and individual needs for families. Photographer did a great job working with young children they weren't always cooperative. Sales process was a bit slow- discussed packages before looking at pictures. I would reverse this so that pricing is only discussed once desired photos are selected. Will use this studio again.

Elaine Major

Carter did a great job taking our Birthday shots. She was very professional and made my daughter feel like a princess. Enjoyed the shoot. The last time she were at a P.I. was when she was one month.

Victoria Evans

For my first time taking professional pictures with my 2 yr old , it was a very pleasant visit and Rebecca was awesome. And my pictures came out wonderful and I was able to stay within budget!

Leigh Shawhan

Reggie was great. He made sure the kids looked great and worked with the newborn to make sure she was happy for the photos. He did such a great job and made sure i got as many pictures as i could with my budget! I will definitely be going back!!!

Lisa Santry

They were REALLY good and REALLY nice!

Melissa McKewen

I would highly recommend NOT using this company to get quality images of your family or good customer service. The pictures we took were horribly discolored when we received the prints. The company is only willing to print them again for us with the same coloring and I have been tossed from person to person for 3 weeks. Terrible - could have done better at Target or even on my own.

SANJUANA DE LA CRUZ

Natalie harris

I was recommended this place by someone and I thought maybe I'd give it a try and ignore the bad reviews. Bad idea. We arrived 20 minutes before our appointment to get my nieces changed into their outfits. We let them know we were there. After an hour or so I was angry and asked what was taking so long. They told us to "feel free to go get dinner while you wait and we'll call you when it's your turn" so we did. It took 30 minutes to get to the chick-fil-a that was 2 minutes away. We took our time and waited on a phone call that didn't come. After and hour we went back and I got them dressed AGAIN! We waited for another hour and I went to the counter again and the lady assure me that they were "about and hour behind" even though I let her know I'd been waiting 3 and 1/2 hours. They weren't calling anyone up to get pictures, the girls were just talking and laughing. I finally just went and stood in one of the photo booth thongs and waited for a photographer to come to me, she did. She was nice for the whole 30 seconds she took pictures and so was the second photographer because they transfer you to a second booth to do more pictures. After this they told us to sit and wait for about 10 minutes and that we would then be taken to choose our pictures. After an hour i asked the nice photographer, who was playing on her phone, about it told her my last name (harris) and she said I'll check on it. She went into the back and continued playing on her phone. I sat back down and waited another hour. And I watched a family come straight out from taking pictures and started choosing their photos. I was PISSED! I got the nearest employee and told them to take me to a computer NOW because this was ridiculous! She did and apologized the whole time and said that my photographer wrote "Smith" instead of "harris" because she wasn't paying attention and in her defense "they were 'basic last names' oops." (I almost lost it). So I sat down and went through pictures as fast as I could because I didn't want to be there anymore. She gave us a few extra cards and keytags for free for our time. The pictures were very nice I will say. So I had to wait another 30 minutes for the pictures to print, we walked to the dollar store and got snacks because we were starving. We came back, they were ready so we got in the car. I had a bad feeling so I checked the pictures and guess what?... They forgot the CD I paid for and the free stuff for my time waiting! The lady said "no worries we'll ship it to you, it will be delievered in about a week or 2" well a month has gone by and no pictures...I have called numerous time and asked for my pictures and I either get told that the location went to lunch (all at one time?), the manager will call you when she gets back (yeah right), or my personal favorite they hang up on Me! DO NOT EVER GO TO THIS PLACE FOR PICTURES WHATEVER YOU DO! IT IS NOT CHEAPER AT ALL AND IS NOT WORTH THE ALMOST 6 AND 1/2 HOURS I SPENT JUST WAITING THERE!!!! ( that doesn't include eating, taking, or choosing the pictures). IF I COULD GIVE THEM NEGATIVE STARS I WOULD!

Blankis Monty

Kristal Wynn

Elysicia was very nice and professional. She made us feel good. She was very friendly. I will be coming back soon

Judy Winslow

The man who took the pictures really knew what he was doing. Placed the subject in some fantastic poses. The pictures we selected were printed and ready for pickup in just a half hour. When I decided I preferred a different pose for one of the 8 by 10s, he swapped it out at no additional charge.

Christine Villagrana

Got my daughter's graduation pictures here and she thought the staff were way cooler than me

Brian Eddy

Loved pictures, very professional studio.

Cheyenne Elaine

Had such are great time taking our family pictures! Elysicia and christy were amazing!!!!

T'Ambra Glenn

Rebecca was an amazing photographer & was very patient with my family & I . She offered helpful tips and suggestions so that our pictures will turn out amazing . I will definitely be back!

Shawn Dolence

Demetrius Wilson

Dmitriy Gerasimov

Very unprofessional staff. They do not honor scheduled appointment time. Also staff was untrained in selling the various packages they offer. They try to add on stuff you don’t need. If you come in for pictures, it’s mandatory to add on a book. I don’t know who does the Hiring at this location but Thy should loose there job immediately,

Kat Mom

We had great session with Rebecca she was amazing and fast. Hope she can do them next time.

Lashelle Wilson

They don't plan for appointments properly

Erica Galindo

Love our photos!

Amy Radetsky

I would highly recommend Portraits Innovations in Macon! The employee's are great with children and very patient. We had a lovely experience!

Holly Bradley

We have been to this location multiple times with a family of 5, two teenagers and a difficult 22 month old boy. Shelly was wonderful with my difficult little one. She coaxed out amazing smiles and pictures. Will cherish these photos for a lifetime!! Thank you Shelly and all of the rest of the staff!! I don’t have any complaints, wonderful experience as always.

Lorie Acosta

Very lousy towards Single persons. I feel their Holiday coupons should also apply to Singles and not be penalized to pay higher.

chris lowe

Elysicia did a great job and was very patient with our little ones would definitely recommend.

Ben Outdoors

Rebecca was wonderful! We loved the photos and she was great with our 3 week old baby!

Shaneika Holman

Kadeeja was amazing very professional great costume service i will be back i wish i could of got more but the special wasn't more detailed

Stacy Carson

We really liked the staff and our photographer was quick and efficient during our shoot. It was a but crowded but I expect that during the holidays. The prices were a little high, but we were satisfied with our package. I would use them again.

carolann arensdorf

They are always great and personable..they capture all the fun moments with my family and granddaughters

Devonia Wilkerson

Kawana Simmons

We thoroughly enjoyed our experience there! Cassandra was amazing with our kids! She really took the time to make sure they felt special and were happy! Not to mention, the pictures she took came out AMAZING! I will say, the men working there were a little rude but, we didn’t let that take away from our experience there! 5 stars ⭐️⭐️⭐️⭐️⭐️! We will be returning for more pictures from Cassandra!!

Shakira Martineau

Our senior session was fun and pictures turned out great!

Angela McClenny

Even though we were 7 minutes late, when I called to let them know we would be running late, I was informed they were 2 hours behind. We got there at 7:37pm, and did not leave until after 11pm, and they forgot my CD, with my $88 purchase. They keep letting everyone whom became frustrated at the long wait, that they scheduled 100 sessions that day. They did not offer a discount or anything. The African american female kept saying how she didn't care about the irritated customers. As I called to confirm I was in route, they could have called us 2 hours out and asked if me, or any of the other families that had to sit there for hours if we wanted to reschedule. They only took 15 pictures of my and my daughters, which took close to 3 hours just for that. That was unprofessional and has caused them to lose me and my family as a customer.

cierra stevenson

The pictures were awesome! Thanks Rebecca!

Simon Worden

liam j

We took my son and nephew in for photos today. Kayla was our photographer, she went above and beyond to make sure we were completely happy with the pictures. She did an amazing job, great attitude, and was very kind with the kids. I was so impressed with her professionalism in what I am sure can be a very stressful job. We look forward to getting portraits there again.

La Toya fountain

Very great experience,Kemie was wonderful & very patient, and took very beautiful photos

Brand H

Horrible company! ! ! If there was a way to make taking family portraits more difficult and frustrating, Portrait Innovations found it. It already takes quite a bit of time and energy to get kids fed, napped, happy and cooperative for a picture, then throw in "over booking" and a huge long "mandatory" sales pitch with other families kids running around screaming, and what you get is a really irritated customer with a mood mad enough to write a post about it. They have not innovated the process just f'd it up.

kathy evans

Great friendly staff. Great pictures

Tim Folks

I really like this place. Got good deals sometimes. And kinda busy. But the end result is always 5/5. So if your patient you will have good pictures. Also if u get the tall guy, he is really good with kids. The only photographer that can make my son smile. But there all good in their own right.

Danielle Waddy

Sarah Belock

These types of places have a tough job my family came in to get photos we have 2-3yr olds a 8yr old my husband and myself!!!! We were so incredibly pleased with the options we had for backgrounds the cleanliness of the studio the quality of the product and most of all the staff Shelly was able to get my kids to look perfect we seriously snapped 78pictures with 3different backgrounds 1 woredrob change and I don't know how many poses in about 30-40min I was beyond impressed I would recommend them to everyone and we will be coming back more often!!!! Thank you

Rachel Beaubouef

Lori Cauthorne

Dianna Hernandez

Had THE greatest photographer this 3rd time in, but have never had a bad one. He was great with our grandson and brought-out props we had no idea were available. The pics were so great, it was impossible to choose. I'm hoping to get an extra item printed soon.

Antonio Coleman

It pay da bills

Charlene Seabrooks

We really had alot of fun

Jaquanious Mathis

This was my first time getting professional photos for my son. The staff was super friendly and professional. Reggie answered all my questions. He was a jewel to work with because he is great with children and I loved the pictures. I’m definitely coming back! My only complaint is about the prices because I was not prepared for them but they worked with me to help make it affordable. Also I noticed a glitch in my photos but I was able to come in and get it corrected right away. It’s worth the money and time. I’m definitely coming back here anytime I want professional photos.

Distance Man

Photographer rushed some poses. Some pics could have been retaken prior to sitting for final review.

Neisha Hudson

Reggie did an excellent job with my family. He kept my children entertained. Thanks again!!

Tammy Hardin

The people was nice and was took beautiful picture

BUNNY SAN

Samantha Hunter

Literally so upset I bought my daughter niece and nephew there for christmas pictures and a woman named susan took their pictures after 2 hours waiting and when she started she put my 3 month old nephew in the frame and took 2 pictures of him then put him to the side and didn't take anymore of him with the girls and only brought him in for a single pic of himself the photographer made my daughter cry by calling her a nut job and multiple other names didn't get a picture of my nephew smiling at all which its very easy to make a 3 month old laugh and when my daughter tried helping make him laugh which her aunt told her to do the photographer yelled at her and then she didn't even do both rooms like every one else was doing ... By the time we were done it was passed the kids bedtime and I was irritated and the kids were upset we bought over 180 in pics and was told when we checked out after she had swiped my card that their printer was down and that we wouldn't get the pictures until the tuesday before christmas and they would call I didn't receive any type of call I called them on friday and they said oh they have been done.... Why wasn't I called I will never recommend anyone to this place I uses to use them every year and for my experience and what I paid I'd rather have a professional that actually knows how to handle young kids

Latrina Lemon

Wonderful experience very efficient. Pictures turned out well.

christina putnam

Photographer works great with kids of all ages. Seems to have the talent of making them smile by warning up to them quickly before taking pictures. His pictures were great as well!

Jennifer Haney

Had an excellent experience today! We got spring pictures taken of our two children. The photographer Heather did a great job helping us get what we wanted. Thanks portrait innovations!

Theresa Pollard

Extremely friendly staff. They made the whole experience fun, and exciting for everyone. The staff is funny to watch when they are getting the kids to look at the camera. For the first time I actually like my photos. Rebecca is a gem to work with in getting photos. She answers all questions, and explains everything clearly.

Brooke Holloway

Rebecca was amazing we had a great time taking our family photos

Sarah Rotzinger

Awesome experience today with JoHannah! The pictures turned out beautiful! We will be back for more pictures soon!

Erin Darland

We came to Portrait Innovations in a rainy day so tension was high. JoHannah was wonderful and worked with this picky mom to make sure we went away with the perfect picture of our family! I cannot wait to get our canvas, it is the first family canvas I have ever gotten!

Anne Marie Easter

Extremely late employees, doesn’t honor appointment times, poor management, horrible experience, employees that are obviously their for a paycheck with not a care in the world of giving excellent customer service. You’d have better luck getting a photo done at DMV.

Bianca Portales

Nichole Kutzman

The Davenport, IA location has horrible customer service. Had my sister not booked and organized the shoot, I would have walked out. They double booked our appointment, allowed another group to go before ours, solely because our group was bigger which caused us to wait over 45 minutes before our session began. The photographer used generic poses and got an attitude when I asked for more creativity. She had awful body odor, dressed poorly and spoke unprofessionally to the children in our group. I am surprised a company would want an associate like her representing their brand. The cost was ridiculously priced especially for the lack of professionalism and quality of work. I would never suggest this company and will never return.

Melinda Aberle

They were pretty good with pictures love how they came out. A little pricey but worth checking in to.

Prasanth Ala

Danielle Wright

Very busy place, but we never felt rushed. Perfect setup for easy family photos printed on site. Convenient, good value, perfect for last minute photos.

ANTHONY LOVATO

2nd time I made an and they rescheduled. Online they had a 550 appointment and they called me and asked me if I can do 430. I don't get off until 5. Do not use them!!!

Nakina Martin

Melinda Griego

I love to capture my special moments with my family with them. I adore portrait innovations. They provide an atmosphere that allows each experience to be more special than the one before. I will always choose their experienced staff. I hope you will too.

Angel Eyez

Crystal Leach

Adam was amazing with my son they did amazing pictures and he worked really really well with me I'm very happy with my service and I will continue to go back they did a lot of poses and give me a lot of variety to choose from in the collages that they made was just amazing my whole family was wowed a good night since pictures turned out

Jessica Collins

The customer service, I have no problem with. The things I do have an issue with is that I had an 11:40am appointment and didn’t leave until after 3pm. They were WAY overbooked. This is a serious issue when you are trying to take pictures of little ones. Also, they are overpriced. They advertised a great package, and then take 50 or so pictures. I got the package and TWO 5x7s of an additional pose. The ONE extra sheet was MORE expensive than the package. Ridiculous if you ask me. I’m not sure I would return to this company.

James McNeal

Told me and my wife we can't have the copy rights to any of my children's pictures.

Anna Woods

The only thing I am happy with is we got pictures quickly and I was able to put in my ideas. On the other hand this place was absolutely dirty. The carpets were absolutely filthy, had clothes tag remains, dirt, rocks, and even a couple fake nails. With having my toddlers their who had to wait to get going I didn't want to set them down. The water fountains and bathrooms where nasty. The first impression we had was not the floors but the fact that we walked in ready to get started and the two ladies their said nicely "We will be right with you guys in a few minutes" As they stepped out the front door & not even three feet from the door smoked a cigarette! So right away was not a good start. After 5-10 minutes we had gotten started and the ladies didn't even wash their hands! One lady who tried making my daughters try to smile seemed nice while the other one had a bad attitude. My girls were only not even one and they were directing us to make them do specific details that I was surprised because I get better photos with them just letting them do their thing. Also my girls have never been mad or scared taking photos professionally or not and did not like the ladies or have a good time. For just about $300 the pictures where nice, yet I could of done a better job myself with my phone. I was surprised they only had a few options with what they could do with the photos. I felt happy to get photos done of my family, yet grossed out, rushed, and no invited. I gave this place more then one star because I at least am going to keep my pictures.

Dani Strader

Casandra has been amazing! She has taken her time with both of my children to ensure we got great pictures of a 6 month old and a 2 year old. It wasn’t easy but she ensured to help keep my babies calm and we really enjoyed her! I would highly suggest her and this portrait innovations!

Tosca Lessnau

Christian Lee

Elysicia was awesome and very professional. Everybody chipped in to make sure we got some great shots. We will definitely be back.

Lamar Darling

Elysicia was great her photos are awesome. We had a great time. Thanks

Lindsay Harrell

Keto Mama

Love this place, but far away

Darlene Etue

The past three times I have taken my grandchildren to have pictures made it was a disappointment! The wait time is ridiculous when you have a scheduled appointment! Every time I was there for two to three hours with small children! On one visit back in July, the photographer had no idea what she was doing and it showed in the pictures! I had my one year old great grandson there for birthday pictures and it was obvious she had no experience with children much less babies! Unfortunately, this is the only studio in the Roanoke area that I know of that takes photos and prints them immediately! When we were there yesterday the ladies bathroom was out of order with a roomful of ladies and children! The whole waiting area is run down and needs to be refurbished with leather furniture so it's easily cleaned since children are the main subjects and carry a ton of germs! The photographer that I had was nice enough but I still ended up paying twice as much as I had planned since she said she couldn't lower the package any more. I know that isn't true because last time I paid half what I paid this time! I really felt like I got ripped off! Portrait Innovations has seen the last of this grandma!

Autumn Johnson

Went there in January to have newborn pictures made of my baby, and they turned out great and they were very patient when he would cry, they were very nice, and has always been everytime we go!

Heather Jennelle

The restrooms & changing area were filthy!! Last night I was finally able to get on the computer to make baby announcements and it wouldn't load the cd. Told me that I was unable to look at any pictures, so wasn't able to use them for newborn announcements. Although the lady told us that we could print out pictures at CVS, Wal-Mart, ect. Thank goodness I took pictures myself and they came out better than what the photographer took. I paid $160 some dollars for a package after the 20% off. I wasn't looking into spend that much anyways for newborn pictures. I thought that she would have took more of the baby then my other son. Also, I think there should be another way of taking pictures of a baby on a "highchair" we had 2 "oh my gosh" moments as she had my 2 week old on this highchair and she was so far away to take the picture and no one there to hold or to be on standby, this needs to be addressed immediately before a baby gets hurt. We won't be returning as it has gone way down hill, and felt rushed, even tho we were the only couple in there at 11:50am.

Tabitha Allen

Jessica Fisher

Would give zero stars if possible. Company-wide incompetence, from studio staff, to photo product supplier, to corporate customer service. Do yourself a favor and just stay away.

Jason Manchester

Very professional photographers. Pictures came out well.

Michelle Hall

We had the best experience! Shante was amazing with my son.

Gary M

Good photos. No complaints. On a previous occasion there was a manager named Evan. A tall kid. His service was excellent and I was very pleased that he answered all my questions and promptly did everything. Now I don't think he's there anymore. They've gotten somewhat bad now. They need that kid back. Get him back now.

Lateesha Wells

I think that the people that work there were nice. But I was dissatisfied with most of my pictures thank goodness that they took so many that there were a some usable pictures. They were also very busy. We were there for 2hrs.

Janet Scott

The wait time was ridiculous and staff was nice to a certain extent. Time of purchase tried to scam me for more money than what there promotion that there currently running. And wants me to come back 4 days later to pick pictures up because they was closing everything down early

Katie Harris

Not impressed with the studio, wait times, props, or photographer/management. Came for my son's 1 year pictures and got a beginner photographer who had no idea how to work with the camera, lighting, or poses. I can't blame her though, as it seems like the manager threw her in there before she was ready with no help. They need an assistant to make kids smile and help switch out props and place people but they seemed very understaffed and inadequately trained. The props were disgusting and beat up and really ruined the pictures. Even the screen to view the pictures was so bad that we had to ask if all of the pictures were blurry or if that was just the screen (luckily it was). Additionally, the furniture in the wait area was beat up and dirty and the bathrooms were not stocked or clean. Luckily, we made it out with a handful of pictures that worked but nothing like what I was hoping for. Pretty upset this is the only photo studio to go to.

Brittany Herring

Never again. This was the third time ive used portrait innovations in roanoke, va. The first time was great we were taken right back immediately. The second time we waited for over an hour with a 6 month old who was very fussy. This time done us in. Our appointment was at 1:50 it was after 3:30 before we were called back for pictures by this point my 1 and a half year old did not want to take pictures. The staff was very friendly. We never said a word about how irritating it was to wait that long to not purchase any pictures. The staff began to tell us that appointments are made every 5 minutes!!!! I understand why they are backed up now but get it together. I will never use portrait innovations again.

Erika Holmes

David Hadden

Really works with the kids to get them to smile. I have never had a bad experience and I have been going here since my daughter was born 7 years ago.

Tonya Foley

Katelynn Underwood

I am very very upset, i had an appointment set for 8pm and arrived 15 mins early to have them tell me that i wont be seen until around 9pm. I thought the whole point of an appointment was to be on time. There was absolutely no way i could sit there an extra hour with a baby. Not to mention we had planned outlr whole day around this appointment. Naps, bottles, the whole day set for this appointment just to have to turn around and leave. Unfortunately i do not have the time to reschedule as i work all week and next weekend is Christmas. I am VERY disappointed

Kevin Kroll

Would not allow our cousins to be in our family picture d/t parental consent issues. 1 star review. My problem is now your problem, because that's how the Internet works.

Amie Jones

inas abdulla

My husband and I took weeding picture and it's very nice and they a good different packages

Nathan Willie

E. cund

Waited until the day of and three hours prior to notify me that they needed to reschedule do to lack of staffing. One party in photos from out of town and they could not reschedule to suit my time frame of 24 hours. Kept calling to confirm appointment all week prior to this cancellation phone call. Sadly Roanoke is lacking studios and not very many options with this being the most convenient yet poor quality photos.

lanesha bridges

Went to get pictures taken of my daughters and the package I picked included a free tote bag. My tote bag was picked up my someone else and I was instructed to call customer service and was told they can't do anything about it. So I'm out of a tote bag because protocol was not followed, which is needing ID or the photo session number. I will never go here again for pictures.

Stephanie Blair

Amanda Snidow

christy coker

Best experience we have had in a long time. Employees are amazing. Shante Ellis did amazing with my son. We will be back

Carol Shadrick

Russell Harbaugh

Top notch service, Great Picture!!

victoria falls

Ariel

The business here has a high turnover rate because they refuse to take care of their employees and they do not know how to run a business. Do not come here.

Renee Boyjisky

Kind of ghetto

Ebony Glover-Epps

Deaira A.

Pictures came out washed out at first but they corrected the problem right away

Brittny Patton

Photographers are always very nice. Anytime I have an appointment I get right in and never have to wait plus pics are ready in 15min. I definitely don't mind taking that 45 minute drive to their studio. Only problem is when they have deals advertising free items with your package, they don't tell you its a shipping/handling fee until its time to pay so you're not paying the price you expected but other than that great place.

Shira Hunter

Elizabeth was really great and patient with me. If you’re ever in the area of Short Pump and need to have some photos taken be sure to stop by and see Elizabeth. She’s wonderful. Thanks again

Yolanda Nevares

Corey Fountain

William Holmes

The photographer was good and friendly but staff wasn't ,pictures are very expensive

Jay Chaney

Worst experience ever. Making an appointment was a waste of time since it was delayed over an hour. Place was packed wall to wall with the overbooking of people. Staff was extremely unorganized and had no clue what was going on. Was told by staff in person that since the printers were not working, they would send me the whole package in the mail, which now they will not honor. I wouldn't recommend this place to my worst enemy. Portrait innovations is a JOKE of a company. You would be better off paying a high schooler with a point and click than this studio. Garbage company!

daijah morris

I really enjoyed my session today. Our photographer was elysicia she was very helpful fun and friendly. She was also patient and great with kids.

Amber Rikke

Erica Prince

Our photographer Shaun made the whole experience fun and he was absolutely hilarious. He also had so much patience with my three year old who didn't want his picture taken.

Shondelle Ferguson

They were overbooked.

Edgar Jimenez

Me and family been taking our pictures there for past few years they turn out great and the staff is friendly

Princess A

Jennifer Engman

Shanterrika Davis

The staff was great with my 2 year old! They made her feel comfortable and took amazing pictures ❤️

Brittany Smith

vintagelightman03

The place is okay long wait and over price portraits in my opinion. They suck you in with a cheap package and then everything extra cost a fortune and there's not a whole lot of anything included in the package in reality. Save yourself some money and get a photographer that is a friend and get all the photos off SD card and print them off either at a print shop or if you have the correct paper do it at home.

Laurie Bragg

A very fun experience. The photographer was amazing.

Pauline Woodson

Kristina Squire

The entire staff at this location is incredibly professional and dedicated to their craft. Reggie was our photographer and he was excellent with our one year old son!

Fabsybunny

Great service,keep in mind you'll be spending more than you're thinking.The quality is great ,the actual session is quick,deciding which pictures you want to keep is what might take longer.

Cory Steele

Had a wonderful experience at Portrait Innovations. Reggie, was the best. He walked me through everything and was such a pleasure to work with. Thanks again

C DIZZAL

M Evans

The experience was very good. Casandra was very creative in getting the little ones to smile. It was fun......

Danielle Morgan

Amazing staff! I've never been disappointed with our family pictures.

Carolina Capasso

Maranacci Wilson

Great pictures and stay. They always seem to be busy in the afternoon.

Greer Sorenson

You should never have to wait 2 hours for a pick up!! Get more people. We will never come if we get treated like this.

Kari Mashinski

Horrible experience. I was lied to about pricing and then they messaged up and never removed the duplicate photo. I will never go back and I would recommend fir anyone wanting picture to go somewhere else!!!

Faisal Radwi

They only take pictures and no other services are offered! what kind of shop is this?

Tobrea Wright

Lynne was very energized and happy to help! Love the photos, see you next time.

Kandi Green

Lynne and the manger Kadeeja was awesome to my family I DK why every one else giving bad reviews

Bridget Wright

Elysicia did a fantastic job! She was nice and my Son loved interacting with her during the shoot. We are very satisfied!

Shandy Evans

Great experience taking our daughter’s first Christmas pictures! Casandra and Rebecca were extremely patient with us and took some amazing pictures! Can’t wait to come back for her 1st birthday pics

Barb Letsch

The photographer (Susan) got some amazing shots of my kids. I've been willing to pay their higher prices for the past few years because of the great photos and I get them the same day. But their proving has gone up considerably in the last few months and they've priced themselves right out of my price range. Oh and the "FREE" items that you have to accept to get the deals cost a mandatory handling fee of $10 and requires me to drive back a week or 2 later to pick it up. Unless I want to pay another $10ish for shipping it to me. So much for that "FREE" item added right?

Latonya Gaines

Elysicia was a great photographer for my graduation shoot on May 11, 2019. Very professional and creative person! I highly recommend this place for their AWESOME work!

Dwight Jackson

The staff was great scheduling accuracy was not very good appointment was at 2:50 did not start taking pictures until 5:15

sHELLI beacom

Had appointment time and had to wait nearly 30 min because they took care of the family that was over 15 late. Very poor consumer relationship! Not even an attempt to apologize!! Won't be back there!!!

Philip Williams

Great staff. Kemie was super nice and did everything to make our baby smile. Pictures came out fantastic

John Gorham

Getting a bit pricey, and now that the book is gone.

Paul Katner

Kemie was very patient with us, thank you

Michael Olex

We had visited the one in Roanoke, VA several times and was very impressed. Overall, we were very impressed with the folks taking the pictures in working with my kids (7&5)...No complaints; overall, pretty good. In Roanoke, they kept us on task and ensured that we didn't get too many of one photo. Here, we got quite a few of the same special shot...which sucks, but we should have been paying attention a little closer. However, I just get the feeling the photographer was just going through the motions and didn't care. Finally, we paid for the CD which I know we don't own the rights to the prints...but every print has a little footer that sells "Portrait Innovations". Granted, I can crop it out but I shouldn't have to...I already paid you guys; I shouldn't have to take 20 minutes to crop all of them!

Felicia Berkeley

They have horrible customer service what's the use of having an Appointment when people walk in and are seen before you today was the longest photo session I've ever had although the pictures were Nice I think the staff needs to work on how they handle their guest i really didn't expect my service to be that way

Demetria Eason

Elysicia was such a joy to spend our time with. She was very professional and had lots of patience with my toddler .Will definitely come back in the future

Dinah Chidester

Elysicia knew just the right backgrounds to use to make our pictures special.

Brooklyn Beal

Very friendly and never rushed. Always work with my budget.

Ashley Davis

When i went it was to get my daughters birthday pictures done they worked so well with her and i was happy with what i got

The Itinerant

My photographer was more than engaging. They were exited to be working with me. My time here was honestly fun, and I highly recommend this establishment.

Briana Henry

Wonderful pictures, great experience! Tray did an outstanding job shooting my daughters Christmas photos! We will definitely be back!

Alexia Lester

Elysicia was wonderful with the kids very ready to work and did and outstanding job on keeping them smiling during the pictures ‼️

Amber Baggett

Had an amazing experience with Rebecca! She was absolutely amazing with my 18 month old son! The pictures and prints are great quality as well!!! Highly recommend!!

S. E.

They’re usually never on time when it comes to appointments which I could understand being that it may be a little harder working with babies. Love, love, love our pictures.

Debora Alley

Dana Blackwell

Jeree Thurman

Great experience and excellent staff!! Go check them out you will not be disappointed!!!

Joyce Langrehr

Not too good at taking childrens portraits

kayleah Harkey johnson

Phil Vigil

Thr pics were great. Way overbooked during session.

Daniels Park Relief Society

I've been going to this location for 4 years with 4 kids. I have always had a great experience with awesome photographers. They ALWAYS make my kids smile! It is a great open environment where my kids don't feel chlostrophobic. Will go back again and again!

Nicholle Simpson

Tora Cole

We took my 4 month old niece and my 4 yr old niece to have pictures done. The two guys(sorry I don’t remember names) were nothing short of amazing! I think they had just as much fun as the kids.

Winston Elllis

Very friendly and quick. They made our first family photo great. Was able to finish all our family photos in a reasonable time. Will come back again this time next year.

steve shultz

jessica Smith

Going here was a complete waste of time. First of all the photographer herded us through like cattle. Taking not so flattering photos(my daughter's eyes were squinted in about 90% of the shots). When we were reviewing the pictures they ran us through without explaining anything. Except if we wanted additional poses we would have to purchase additional packages. Then when we recieved our photos they were on cheap paper. Honestly save yourself the trouble and get a sheet and a camera on a timer and do your family pictures yourself. This place sucks.

Shandy Adams

Pingrong Zhao

Kat Haig

Shamim Ahmed

Horrible service, please don't waste your time and money.

Michael Szklanny

Casandra was great with out 9 month old. We had a great time and the pictures came out great

Ernest Lindholm

Like the way they work with kids to get great portraits.

Jami Hoselton

Christy was fabulous! She was in training but took the time to make sure she was doing everything correctly and got some great shots!!!

Kelly Nowak

Made an appointment for 3:30 so I could get pictures of my baby for his first birthday. It's 4:45 and we're walking out with no pictures because there was a group of about 20 and a family of 4 looking at their pictures for over an hour. Thanks for nothing.

Kimberly Ussery

Had An Awesome Time Today w/ Ms. Cassandra , Here At Portriat Innovations. Please Come Out & Ask For Her Service. You Want Be Disappointed. Thank You

cheryl stripling

Everyone is so friendly

Tawunya Hicks

I’m not one who likes pictures but Joanna was super kind and personable. She made me feel comfortable and chose a lot of poses for me! My photos came out very professional and very nice! I guess I can say they found my good side!!

Renee Beard

Carlos Menjivar

very friendly very good at the job

Temmie Chambless

Great photographer, a little pricey, but worth it.

Pablo Gonzales - CDOT

Their online deal says $19. But they forget to tell you that there is a $22 handling fee for the mug so after tax it is around $50. Thats $30 over the advertised price. That is false advertising on their part. Along with waiting 1 past our scheduled appointment. Came to this place many times before and never had to deal with this kinda dishonesty from them till today. Better get the reall deal before showing up.

Kristin Nyholm

I have taken my daughter every year since she was born. The staff is incredible! We had a specific theme because of a school project my daughter was doing. They went above and beyond making this memory so fun for her. Holidays are coming, you can't go wrong!

Sarah Hayden

Worst service ever. We had an appointment for 6pm, and were told there would be a "slight wait." When we found out people with 5pm appointments were still waiting at 6:15, we got up and walked out. This company cares more about money than customers and providing good customer service. Apparently the company allows customers to book appointments online at five-minute intervals, which is not known to customers. And of course, with multiple families showing up five minutes apart, things quickly get backed up. Oh - and the "same day" photo print service does not exist since their printer was out of order and prints would take up to four more days. Go somewhere else.

Ashley Rozier

Rebecca took pictures of our 13 day old daughter today and we LOVE them! She was very very patient with her and posed her beautifully. I highly recommend her and Portrait Innovations!

Jared Jimenez

Unprofessional and the photographers are impatient with little ones

Cassidy Jones

Leslie Bozeman

Casandra did a wonderful job with two rambunctious toddlers! Awesome experience!

Alexa Meraz

Pretty pricey, but people are nice and they always have great coupons!

Ricky Mendez

horrible service! lady who was or photographer was rude. couldn't take pictures with pets due to insurance reasons (directly from manager) do not plan on going back ever!

Perez Medina

becca nyheim

Linnea Edwards

I was impressed with not just the quality of their finalized product but also the professionalism of the staff. My daughter is only 1 and they were able to get some amazing shots of her and were very patient when she was being a 1 year old. Also being able to go through and select and have my prints the same day was great.

Rashmi Rouse

We had a slow start but ended with a blast! We came to take pictures before my brother leaves for the military. Rebecca was friendly, amazing and opened to our pose suggestions. She was very patient and detailed with explaining our photos during our picture selections which made selecting easier. We will definitely be back!!!

Chebva Romero

The guy worker is very good with babies. He knows how to make them smile.

Jessica Bailey

This was a photo shoot for my baby girl’s first birthday.My baby enjoyed the photo shoot. The studio was very busy and the customer service was awesome!

Katelynn Secor

Loved the pictures and photographer.

Smith Smith

Went in for appt told with friends was told can't seperate appts but could seperate everything at end.. Not only was photographer all over but they were horrible.. Wasn't able to seperate at end and prices were ridiculously high and didn't even get free mug out ornament like was told. Not worth it.. Go else where.. Horrible place..

Rose Lowery

Went there 2 years ago had great results. Made another appt. Was reminded by 3 text messages and 2 phone calls in one day of the appt. Then the night before was called they left a message to call back but didnt leave a number. Good thing I had so many texts to find it. Called back and was told all the info I needed was in the message they left. Had to explain what the message said 5 min prior. Then was told that the printer was down so we would have to come back for our pictures. We live an hour away. The whole reason we chose them was same day printing.

Angie Bauswell

Always a great experience. Cheyenne and Kristin did a great job with my little girl’s pictures today. Thank you!

Lauren Allen

Kristen Shelton

Great pictures sometimes rude clerks and photographers and very slow they schedule to many people at one time wait time of 2hrs with the small children dressed up for holiday in crowded environment is a meltdown for sure

Angela Clark

Elysicia I had a wonderful time and your work was outstanding. I love the pictures

Shatory Walton

Casandra was great with my son who is 2 years old..she made my experience great i am defiantly bring my kids back soon!!!!!!

Oscar Lopez

Excellent

Lacy Wilson

We had a great experience getting photos of our kids done today! Rebecca and Jakodi were amazing! Best experience we have had here!

Court Johnson

Love my pictures!! They were perfect !Staff were pretty nice. Only thing I did not like is that I scheduled an appointment and came but still had to wait. With that being said I had an awesome experience and will use them again

Tranecia Darrisaw

We had an awesome time with Rebecca there. She knew all of the right poses for me and my girls.❤❤

Monica Morrow

Casandra was wonderful with our family! I definitely recommend going to see her!

Johnnie Chavez

No point making an appointment still had to wait for two hours before we even took a picture and counter lady was rude absolutely upset waste my whole day here waiting... to boot they rushed us to get here just to sit and wait.

Melanie Laphand

Elysicia was wonderful! Very friendly and professional. My youngest didn't want to cooperate but she still managed nice shots. Wonderful experience.

Tony Raburn

Kasey Harkey

Cynthia Joseph

Antonia Williams

Rebecca did a marvelous job on my kids pictures my boys had lots of fun

Bianca Carmona

After my last experience, I wasn't sure i'd return. The photographer I had the bad experience with is no longer there so I decided to give them another try. Lily took care of me. She bent over backwards to make certain that not only did I have better experience, but to make up for the bad one. She was wonderful. Very patient, friendly, and so, so kind. I will definitely be going back. My only complaint is that spent more money this time because my photos were so good I couldn't narrow it down. Thank you Lily! Great job!

Deven Grady

Very good service! Took my young son to get pictures taken and the girl who took his pictures was very playful with him so we could get a natural smile. I now have beautiful pictures and would most definitely return and recommend.

Maureen

We waited to take pictures for almost 2 hours although we scheduled an appointment, we were rushed through the pictures, waited for an hour for our pictures to print. All of this with kids under 5. We were told that we could purchase more pictures later if we wanted which was completely false. Horrible experience and i will never go there again.

Anita Griffin

Love this place the people there were very nice and they work with children very well.

Leah Miller

The photographer was great on what she does and was great with the kids, she made them smile. The pictures came out great! Been taking my kids since my youngest was 1 yrs old and now he's 3.

Donyell Barnes

Great place !!!!!!

jasmin c

Can't say enough good things about the people that work here! They go above and beyond. Came in with a crying toddler but yet that were able to make him laugh and smile and even turned his mood around. Will be coming here again.

Tifannie White

Elysicia was wonderful.. She was extremely attentive and kind.. My lo refused to smile and she still got great pictures..

Danielle Johnson

Jacobi Miller

Seriously the absolute WORST experience ever. I took my daughter to take pictures on Halloween at 9:40 in the morning. After calling almost everyday to pick her pictures up because they couldn’t be printed the same day I was told they would be ready on Wednesday November 15th.They were not. They were not ready until Friday November 17th. I get there to get the pictures and not only is my order wrong I was told I would have to come back in two weeks to pick up my 16x20 canvas picture because it was not ready which they should have stated over the phone before I drove there to pick up my pictures. Also my Halloween cards which were supposed to have writing on them did not. I should have just kept my money because this establishment certainly did not deserve it. Wrong wrong wrong every thing about this place is just wrong. Unorganized unprofessional and unworthy of my money. Never again. One star was far to generous.

Amanda Spengler

My family and I had our first experience at Portrait Innovations on January 3rd 2017. I am beyond pleased with how our pictures turned out. Adam L was our photographer and he was AMAZING. He kept my 2 year old belly laughing almost the entire time, which made for some pretty great photos. Thank you Adam! A happy toddler keeps everyone else happy! We will definitely recommend this place and be back again!

Latesha Eason

Rebecca was such an amazing photographer thank you so much

Will Burnside

Elysicia was a great photographer, and fun too. We had a good time getting our family portrait.

Donna Walton

Excellent graduation pictures!! Elizabeth takes amazing pictures and we're extremely impressed!! Same day pics and CD within an hour!! Wow!!

Anissa Barron

We went in tonight to get some nice pictures of our almost 4 year old, and we have never gotten professional pictures before so I thought it would be a disaster, However it was not ! Niran was our photographer and our son loved her, it was so fun to watch and she got very creative with him, he was actually sad to leave ! The pictures turned out amazing and it was an overall great experience, I would highly recommend this place

Charlene Mcgaughy

MARTHA JOHNSON

I am very pleased and satisfied with the customer service and the pictures are beautiful. Rebecca was awesome

Tyekia Daniely

Reggie was very helpful and did a great job taking our pics, especially with us having a 5 month old! Reggie is great at his job! Thanks Reggie ! Ask for Reggie at portrait innovation!!

Melissa Mendoza

Nice photographer and she was patient while I returned to swap out some photo sizes. Our family photo turned out nicely and we appreciate that. The free canvas that came with the promotion is still unable to be tracked (the email says 10 business days for delivery and it is now 1 month later) and the studio can't seem to find out why or even locate it in their system but they are apologetic and will contact me after investigating.. My real issue is with the cleanliness of the facility. The carpet and Lego table and sofas were all filthy. Even the white backdrop shows dirt and scuffs which are visible in the photo. I didn't want my baby to sit or play anywhere. The wait wasn't long but we went on memorial day and the whole studio was dead. I was a bit more irritated with the cleanliness issue when I returned for the size swaps and found all employees just lounging around. They said they were slow due to the holiday and had been like that all day. As a manager, I was a little disappointed that they did not see or take advantage of the opportunity to clean up the place while they had the time. I always operated under the rule "time to lean, time to clean" but this staff would rather sit on dirty couches and chat.

Sylvester Jones

Rebecca was wonderful!!! My grand baby had no problem with smiling during his session. Rebecca was great! We had a blast!!

Jessica Newman

Lathisha Beck

Alissa Silversmet

Amy Heath

Photographer was great with our boys, we had plenty of time to get all the shots we wanted/needed. Just as we finished up there was a huge family that came in for group wedding pictures and the staff didn't make us feel any less important or in the way. Great experience!

casandra wimberly

Rebecca was amazing! She really took the time to accommodate our little one. The picture turned out absolutely perfect! ❤️

Deanna Morgan

Very friendly and love the pictures they take

Jonell Heard

Ell Fore

Great staff. Very friendly and full of smiles.

Mucheca G

Not for professional pictures. Yet they charge like they where professionals.

Vickie Conley

Employees were very rude. Did not listen to what I wanted. Drove a hour to get there. Will never go back!!!

Nakia Dobson

Amber Hale

Claudia A Johnson

Change policies and did not explain

Brandy Hebb-Cundiff

Catherine Harding

We've been going to Portrait Innovations for years and I would never go anywhere else

Over_Land Rover

Scheduled new born pictures got there and were told sorry we're an hour behind you can come back tomorrow if you don't want to wait. We live an hour away and have a newborn not happening.

Wendy Friedel

Kristen Pugh

i absolutly love this place. My husband and I have gotten our pictures done here twice and i enjoyed the time we were there and loved the pictures. We have another appointment set up this month and I am super excited i cant wait to go back! This is my favorite place to get pictures done... everyone is so nice, and friendly!!

anna mcfadden

Amanda Dunn

Poor customer service. Do not come here!

Crystal Drown

Shanta E was great as always she always gets my oldest to smile when no one else can I love working with her and my kids and family do as well... ❤❤

Rebecca Coppock

Marie England

Jennifer Johnston

ShaRhonda Dillard

They never honor their online prices and every photo is cookie cutter. Would not recommend them at all!

Corisa Jeffery

Deanna wasn't as enthusiastic about the session. The pictures turned out great, but her energy level was low.

Alex Jones

We scheduled an appointment and at the time requested to have a Christmas setting even though it would be Jan. 2nd. They said at the time that it would be no problem and they would still have the Christmas scene setup, but upon arrival they had no notes that we had requested it, and the Christmas scene had been dismantled. They told us it was a corporate decision and that they were "surprised." Well, we were surprised too. The photos were sort of average and of course they started us off with a $449 package option which we had to continuously pair down to get what we wanted which eventually was about $60. (Of course, the latter part is typical for the Portrait Innovations experience). Take away, if you have a special request, make sure they write it in the computer under the notes so you can at least not have them look at you like you're crazy when you ask about it.

Latisa Webster

Kimberly Hudson

Ivie Will

Ruth Hunecke

Very clean, very professional and creative along with very friendly

Sarah-Jane Jones

They did a an excellent job with our photos, they were courteous , and did everything we asked, they also spent a lot of time with us during and after our shoot. I give them 5 stars for that; however, our appointment was at 5:20 and we were not seen until well after 7:00, with a crying 8 month old this made things miserable. In addition another family had a 5:20 appointment and they received a free gift as an apology for their close to 2 hour wait which we were not even offered. I think maybe we might have had a better experience if it wasn't so close to the holidays.

Futtershy secret sister Strawberry

JJ GIRL

Went their for 11:00 appointment was early for my appointment someone came 30 minutes behind me and a photographer came out front the back and took that group in next ignored me completely enough to upset anyone if I could give a -1 star i would the reason for the 4 star rating was shante I would give her a 10 she was excellent efficient made me feel welcome knew my name as soon as I walked in hours later to pick up my pitcures explain to me my options on prices and put together a package that made me feel like I left with exactly what I wanted super employee super customer skills

Miranda Scott

Carter and Rebecca were AWESOME! They were very patient with my 3 month old and captured some really good shots of my little Zoe! Thank you both so much!

Amanda Presley

desini singleton

I have had an awesome sunday funday taking family pics with my family. But to make things even more fun and SPECIAL Mr.Trey(the photographer) is definitely the guy to do your session. Is was fun,helpful,and very outgoing especially with the kids. Portrait innovations thumbs up to Trey!!

Kenyatta Brown

Rebecca and the staff are AWESOME!!! I always have great times here!!

DeAndrea Baker

This was my first time getting professional photos for my daughter. The staff was super friendly and professional. Jerry and Diamond answered all my questions. Diamond was a jewel to work with because she is great with children and I loved the pictures. I’m definitely coming back! My only complaint is about the prices because I was not prepared for them but they worked with me to help make it affordable. Also I noticed a glitch in my photos but I was able to come in and get it corrected right away. It’s worth the money and time. I’m definitely coming back here anytime I want professional photos done.

Tammy Cunningham

The was patient with my 11 month old grandchild and tried to get her to smile, stand, not crawl away, and sit with a smile and a happy approach!!!

Adrienne Ploeger

Went in for my baby girls one year pictures, with it being her first time with professional photos, and Johannah was wonderful with her! Baby was weary at first but warmed up very quickly! Great poses, great people, wonderful results.

Dylan Southworth

Horrible experience....we will never return....so unorganized and unprofessional...surprisingly its still open

Jessica Fields

They take decent photos, but unless you plan on spending $150, it is not customer friendly. They offer a $14.99 package, but they are not happy to give you just that. They waste your time and theirs by taking the "required" 70 photos. They have no respect for repeat customers, and treat me like a first timer every time, even after 4 years, which is not a good thing. Also, you cannot buy a CD of your images, you have to buy the minimum $99 package to get it. Their unwillingness to be flexible with the customer means I won't be back.

Tasha Davis

Jason Owen

We have had family pictures taken here several times but we won't be going back any longer. We had long waits for some appointments in the past but after waiting over an hour past our appointment time today we had to give up on them and leave without having our pictures taken. They obviously book more work than they can handle in a timely manner. We generally liked our pictures in the past once they were taken.

Danietra Clark

Racquel Hart

The WORSE experience I have ever had I will never go to tht one NOMORE EVER. We were rushed I brought 400 with me end you spending 98.25 all the pictures were ugly & we were rushed & only got 2 backgrounds

Scott W

Stacey Troxell

christy giles

The management of the store is terrible, I waited 4 hours with a 7 month old..very unorganized.

Amber Diehl

GREAT SERVICE, AND VERY NICE

Chad Hammond

S.S.

Great customer service, but very pricey. The phographer was very professional and accommodating. I don’t remember her name.

Amber Clark

Jeremy Brett

This place is terrible. Over booked, unorganized and more high pressure sales tactics than a used car dealer. Does turning the holiday or birthday photographs of your baby into a high pressure sale sound like fun? If so you'll love this place. The business model looks like this: your love, your emotional attachment to your kid can be used to make you buy over priced prints as long as they hold the files. Can you go home and look over the files online with your significant other before you choose which and how many over priced prints you'd like? No, as a special parting gift for making you wait well after your appointment time, all your photos will be deleted unless you buy them right now. Seriously, google reviews of this place. All over the country it is the same story. Save your time and find someone that wont treat you like they're the middle man to your memories.

Dusty Campbell

Christina Green

Stephanie Jackson

Great energy place. Pictures always turn out amazing. Just finished up mama and me pictures with our photographer, Rebecca. Have a very great time and they all look amazing.

Logan Poole

Had excellent and funny picture day with the Family. Thank you Rebecca so you were a blast funny like us goof balls LOL.

Marcus Tunstall

Love this place. If you trying to have fun taking pictures this is the place. Friendly staff I am, so bad that I don't remember the lady who took ours but she was AWESOME

Loretta Green

Asia Jones

Worst experience ever, I was on time for my appointment and the place was packed with people, it was so loud I couldn't hear myself think! They told us it was gonna be a 20 minute wait and it turned into an hour wait. I asked the lady to take some pictures of my husband and myself but mostly pictures of our one year old daughter. She took ONE picture of me and him. I felt rushed the entire time, the pictures could have been better if we could have took our time. She didn't give us hardly any options on backgrounds, I think she asked once and chose 4 herself?? I felt like the prices were wayyy steep and could hardly afford 11 shots and was told I couldn't have the copyrights to the CD unless I paid them almost $300!!! Their page says it takes an hour to hour and a half and it took over 3 hours. By the time it was over we all wanted to pull our hair out and our one year old was throwing a fit because she was fussy. To top it all off they say you can have your prints right away, nope, she told us that the person working with the machine that develops them was working overtime as it is so we'd have to come back tomorrow to get the prints!!! Mind you for me it's a 30 minute drive. I am probably NEVER going to have professional photos done ever again because my experience was anything but professional.

Natalie Townsend

The photographer did not do a great job like the other photographer we had last time and she was rude to her coworkers

Meghann Hall

This location must have switched management or managers or something. Ive been a loyal customer for over 7 years and today had the worst experience. Yes, the location isnt usually open on Mondays but they were today due to the holiday. Not only did she rush the session, I came back to pick up my pictures .. AND SHE WAS GONE AND THE DOORS WERE LOCKED. I called the number and the corporate answering service picked up. The representative on the other line was speechless. She had no idea where the employee went. She ended up showing up while I was waiting by the door, offered no excuse, and I STILL had to wait for my pictures to be printed. I had been gone over an hour when she had told me a 30 minute wait for the prints. To top it all off, she gave the CD of the WRONG CHILD. I have a stranger's child on my computer. I called corporate and I still had to drive to get the CD when this location is out of the way for me. Go back to the management you had a year ago. The service was stellar. Who ever took over, manages, or whoever is doing the hiring for this location has no skill in the least bit. Im so disappointed as Ive been using this location for years. Ill be switching to JC Pennys.

Lizzy Adams

Absolutely wonderful, so patient and understanding of our son. Kemie was so good with our special needs son. Thank you so much!

Drea Monique

A women provided me with the incorrect pictures and told me later I can come back to pick out the correct pictures then when I drove all the way out to short pump with my two infant kids she stated I have to come back on a weekday because weekends are too busy for them to give me the correct pictures, causing a total inconvenience to me and my work schedule also they overlap appointments causing long waits even when you come at your appointment time . I'm not sure what happen to portrait innovations but I will not be back

Nicole Matthews

Marie Bast

Jen Noel

My husband and I had used this company on a few different occasions and always had a great experience, but I would have to say it's gone WAY DOWNHILL since our last visit. I made an appointment for my 1 year old God baby's portraits at 1:40pm on a Friday. We arrived there and there was only one person working in the entire studio! This one associate who was an assistant manager not only had to stop shooting our pictures every couple minutes to go answer the phone, help the desk, etc. But she obviously sent her help to lunch right before our appointment knowing that they had a baby session scheduled. Anyone who has ever been around a 1 year old knows that they have a extremely short attention span. So it was absolutely rediculous to have one person in the studio knowing that you have a baby portrait session scheduled! Not only all that, but the photo printers were down (AT BOTH LOCATIONS) for over a week, so we had to wait for our "Ready same day" pictures. As I'm seeing now. I really should have read the reviews before scheduling a appointment. I can assure you that we will not be returning after this experience! I DO NOT RECOMMEND THIS PLACE!!! DO NOT WASTE YOUR TIME AND MONEY LIKE WE DID!!!

Rebecca Barth

Shelly did a fantastic job capturing my chilren's smiles and keeping their attention making my job harder when it came time to pick out family pictures. She did an awesome job coordinating backgrounds for the outing as well. Thank you Shelly and the team for making our sesion rock!

Chad Hinden

Veat place to get great pictures at a discount price

Corey Burdeshaw

They get best shots, not many ppl get printed pictures anymore, best way to record your family, get your pictures done here.

JDauen KE0MJE

This place is unbelievably unorganized, appointment at 4pm but we didn't get in till 5:30 and everyone in the place was complaining that they had been there for hours. We didn't even get the background we wanted because the other room had more wait time on it. The lady we had was borderline rude by saying insulting things to our children. I will not be returning and would not recommend this to any family and or friends! Plan on sending 3+ hours waiting to get a overpriced package with very few shots! It would have been a 1 star but the bathroom was clean, therefore I gave them 2 stars.

Phyzique Fitness

Literally if I could rate this lower I would. I will never again go back here. They had a special that said “33 portrait package” which would make any sane person think your getting 33 pictures. But after we put our newborn babies through 2 hours of mediocre photography at best, they then tell us that you only get ONE pose! When nowhere on the add did it say that. The manager wouldn’t do anything to help, instead she kept trying to sell us packages instead of listening to us that we weren’t looking to spend $300 on a package of pictures that we had already narrowed down to only 6 pictures! Such a horrible experience!! I sat there crying because we couldn’t get our newborn twin pictures. I’m warning everyone to not go there!

Travis D. Allen

Went in apprehensively with my autistic son. Cassandra was EXCEPTIONAL...made him (and me) extremely comfortable as he took his graduation photos. She treated him with the upmost care & even stayed after hours to make sure we were happy with the pictures she had photographed of him. I’d recommend her and Portrait Innovations Macon without doubt!

carrie surly

com down

Can get good quality

L S

Me and my family have used Portrait Innovations on many occasions, however we will not be returning. Our most recent experience was one of the worst experiences we've encountered. We had to wait 3 hours after our appointment time to have our pictures taken, the setting was very unprofessional as workers walked around with their socks on, we were unable to use the bathroom as the bathroom and dressing room were full for a period of hours with people doing make up, although very sweet, our photographer had minimal experience, my one year old became cranky because of the long wait time which interfered with the results of our final prints, and after all that waiting and having our pictures taken we were unable to get our prints and were told to come back another day because a technician needs to come out to fix the printer. In addition, I never received the code to view my pictures online. I used to love this place for the convenience and beautiful photos, but it has really gone down-hill. ME AND MY FAMILY WILL NOT BE RETURNING!

Jeremy Gares

Photographer is one of the friendliest around. My family is satisfied with our photos every year we come in for our shoot.

Rokeria Simpson

I just love our portraits we took today thanks for everything our engagement picture was so nice and I had a fun doing it with Rebecca S #ForeverColeys

Shannon Gerken

Heather G

Do NOT go here. We had an appointment at 4:20 pm and were told they were running about 10 minutes behind. At 4:50 we were still not in and found out that the people next to us had a 3:50 appointment and were still waiting. There were so many young children that were impatient and couldn't take all of the chaos.

G Dillard

They worked really hard to get photos of my crying baby and sincerely tried to capture the photos I was trying to take.

Porsha Whitted

Elizabeth at short pump location is great. We came in late and she still was very energetic. We did several different outfit changes and background She was so patient with us. She is literally a professional, we didn’t have to do anything but smile. She is wonderful I highly recommend her. ❤️❤️

Sara Murray

The pictures were great. When it was time to review pics the lady wasn't very detailed on packages and prices. We told her several times what our budget was and what we were hoping to get. Our coupon was good for one pose with several sizes and a free canvas. But, there were so many good pictures,..great sales tactic by the way. We ended up paying over a 100 for 3 additional poses, 2 sheets each, and two 8x10 collages, mobile phone app with all pics (can only share, not save or print), and a cd. I was utterly pissed when i discovered the cd was only printable at their studio, and the prices were outrages. Satisfaction guaranteed only because I will never come here again.

Christiana Flanders

Casandra is awesome, had a difficult teen to work with and she did an awesome job getting smiles out of him and the results were some very beautiful photos that were hard to choose from.

Monique Lucero Villalobos

Messes up my pictures didnt even give me what i asked for than when i go back and ask her too fix them she says shes on her lunch break and either i can wait outside or in there but she basically cant do anything till she decides to clock back in! Never again will i come here for the price and service!!!

Jayla Swain

Our photographer was awesome! She was very patient and tolerable with our 4 month old love bug. Thanks Kemie, YOU ROCK!!!!!

Dasheana Wilson

Photographer Johannah very professional and great I prefer her very good with the kids everyone is so nice and respectful definitely would come back again !

Michael Becker

The gentleman how took our family photos did an amazing job. He was interactive and worked with my wife son and I really well. Also the lady that went through our pictures with us did a great job too! I’m sorry I don’t have names. I do wish there was a lesser expensive package that included copyright released photos. That being said great customer service and quality prints. Thank you guys!

Kishia Johnson

Cassandra took it upon herself to turn my life upside down. I absolutely give this place and her zero stars. Instead of her asking me about my biracial baby birth Marks she took it upon herself to call dfcs on me. I have 3 month old beautiful baby girl with Mongolia spots all over her body and she also has a strawberry under her arm. She reported that my baby had bruises all over her. The ignorance in this whole situation was just unbelievable. She will never understand what she put me and my kids through. Later to find out she can't have kids of her own. So was this an act of concern or discrimination?? I feel it was ignorant, hateful, and racist. If she would have simply asked I would have told her. I'm sure if it was a white lady that brought the baby in it wouldn't have been reported, just simply asked. I think she shouldn't be working around kids. No mother would put another mother through that type of torment. It was asked of her to remove all photos of my baby out the system. Her response was they don't keep them which is a lie. She also would not give corporate number when asked for it. Worst experience ever.

Megan Campbell

I have been here a couple times with my sisters to have pictures done and have been here twice now to have my sons pictures done. Melissa is an awesome photographer she does an amazing job and I have been very happy with my pictures!!

Precious Turner

Just a little high in the price but my boys pictures looked great

Athena Simpson

natalija baranenka

Horrible!!! Overbooked!!! Came there with twins. No place to sit, no place to place a bag. the employee, assigned to us, was annoyed with my kids and myself. Not advising on how to pose, not helping with getting children's attention. Finally, at the end, just pushing $300.00 package with not much interest in what I wanted to get. Will not go back there again.

The L

LaTerrica Whipple

Came in to take out baby’s first pictures and Kemie was amazing and patient with him the entire time! Pictures came out great!

Drea Mp

Cassandra was my photographer and she was amazing. She made me feel very relaxed and comfortable and she was also encouraging.

Zacara Duncan

HAD A WONDERFUL EXPERIENCE BEING BACK AFTER A YEAR!! Absolutely LOVE all of the pictures and Rebecca did an outstanding job. She truly delivered!!! Excellent customer service and all around great vibes

Tammy Hoggard

Asiasha Draper

I had a great session with Reggie at portrait innovations. He did a really good job with our engagement photos. I love it!

Rob Galbraith

Amazing family pictures. Great staff. My wife couldn't be happier

Kattie Laushman

Lisa Jensen

Jalicia Kent

Rebecca was amazing. She made my first time unforgettable and I will be coming back for future pictures. Thank you for this experience.

Dominique nelson

I had a great experience with them pictures turned out great I will forever continue to come here

Nida Jaffer

Nice but expensive

Megan Cruz

Cheyenne was amazing! Best photo studio!

LandersLiving Family

Took pictures November 22nd 2016 and just got an email saying that my ornaments were ready for pick up. I get to the store to pick them up and they can not find my items. They are no where to be found.... The worst experience ever. I will not be returning.

R K

Portrait Innovations took great care of us! I had to reschedule from our initial appointment time and day and they found a good time for us when we could make it. They were extremely polite on the phone during that process and understanding of our time constraints. During our photo session our photographer took time to take any requested poses we wanted but the shots they took were even better! They were patient while I made adjustments to our children’s hair and clothing. They were friendly and the final products turned out perfectly. The prices were very reasonable. I’ve hired other photographers before I found out about this location and these are comparable If not better. I will definitely be back!

Kowana Lewis

Jeremy and Kemie were very professional. We asked a lot of questions and they were very patient with us during our session. I definitely recommend anyone to come see them.

Karen Flowers

I visited this establishment to take graduation pictures for my son and I. The staff are lovely and I was fortunate to work with Elysicia. She was very pleasant and worked very hard to ensure that I was completely in love with the pictures and poses offered. She was very patient as my son and I changed a few times. My son is 6. I love my pictures and enjoyed the experience! I would recommend this establishment!

lovelyred chyna

Rebecca was absolutely wonderful with my crazy bunch of girls, especially my 3 yr old that was not trying to stay still. She was great with my family and I will come back. Fast and very professional but still took her time with my babies. Highly recommend to everyone.

Monique Stewart

My photogher was awesome! However, I think the customer should have the option not to take solo pictures if that’s not the focus. Also, we should have the option to pick shots without the long sales pitch.It makes the purpose tiresome.

Keisha Cooper

Love the studio! They will always take 75 shots which I love I’ve been coming to the studio for the last two years and every week they have a special the highest I have a seen the special was 29.99 which is still not bad! Even though that price is only for one picture I still take a picture of the picture on the computer as well as while the photographer is taking the picture.Just don’t let them see u do that! Haha i’ve been taking pictures of my kids for The last 15 years and I always used to spend at least over $200 on every session they had but for the last two years the most I spend is 70$ here and that’s for all that pictures by far the best studio if u trying to save any money :)

Thelma Stilwill

Shawn was the photographer for 20month old and I must say he was absolutely AMAZING! He was able to capture the moments to last a life time! Thank you

J H

Johannah and Kristin did an awesome job with my 6 month old's pictures! I would recommend portrait innovations to everyone!!

stephanie hochbaum

Ending up spending more than planned as Johanna took some great pics. I told her what I had in mind and she captured it! This was only the 2nd time going there. First time I wasnt completely happy with what I got with a different photographer. Glad I gave then another chance.

Roberta Young

Courtney Anderson

Cassandra was amazing. She took so many great pictures that could hardly turn any of them down. Elysicia was fun and personable. Wonderful experience!!!!

Tasha Owens

Worse photography studio I’ve been to in a while! Due to the holiday there is a lot of photographers That don’t know what they doing, & it SHOWS! when they would ask the manger for help she would brush it off wow whatever u do don’t get HOPE! She’s the worse Oh yeah and the heat don’t work so be prepared to freeze!!!

Miranda McFadden

My portraits always turn out great. The photographers are very patient and walk you through everything and I love that they have same day prints! The coupons via email are pretty nice too!

Stacy

I would not recommend Portraits’s at all! Johanna begged me to write a good review, because she is new to the studio she offered me free pictures free APC package if I would write a awesome review! Well little does she know I don’t fall for bribes I think it’s very unprofessional to ask people for good feedback for free stuff! The studio was dirty/ bathrooms!! I also heard her and other staff trying to bribe other customer ! They all should be ashamed!! Be aware people they are greedy and just want the reviews to make themselves look good when there don’t care about the quality of pictures they take!!!!!

Courtney Traylor

Great service!! Elysicia made sister feel like a queen for her Birthday.

darnie sa

I would not recommend anybody to go to the one in short pump!!!!!!!!!! me and my family got there at 5 yes we was schedule for five!!!!!! we had to wait about two hours!!!!!!! to take pictures So their printer was not Working so we had to wait a whole week to go back and get our pictures but the pictures still was not ready and what was so ridiculous is the people that were there taking pictures that same day got their pictures before me they should shut that place down

Shondra Giles

I was able to schedule an appointment on the same day I called in! Upon arriving the wait was not long and we were able to complete our photo session in an hour. Because prints took a bit more time than normal my children and I actually went shopping and to dinner and was able to pick up after hours!

Yolanda Bates

If I could give 0 stars for this place I would!!!!! It took 5 hours to get my pictures taken on sat 04/15/17. Apparently corporate overbooked that day so everyone had to wait so long. I will never come back to this place the only good thing I can say is my photographer was great.

Megan McNabb

We just had another awesome experience at a portrait innovations. I have only had females photograph the kids so when I saw Shaun about to photograph i was slightly nervous he'd be too tense or something. Oh my goodness no! He got such great photos of my kids, and my son's gave was actually turning red for a bit from laughing so hard. You just can't get a better quality for this price. My son also got some photos in his hockey gear. Turns out Shaun had played hockey for years and he really knew how to get the best photos.

Carol Dalbora

Great portrait studio with awesome prices & great staff. You also get your portraits within mminutes! Highly recommended!

Amasia Jones

Very professional and patient. Quality photography with great patience to make choices of package prices. Our photos turned out great!!!

shine inc

Undervalued employees

Stephen Smith

This place has been excellent. Reggie and Trey are the one two punch and are very professional. I am definitely coming back and suggest anyone to come and see them. Thanks guys

Kira Hamilton

Phillip Bell

Happily destroyed our photos. We paid for some "extras", half of which were shipped to our address. The other half went to the store; by the time we tracked them down, we went to the store, and the young man at the counter gleefully told us that they were sent back to the main office and shredded. No refund, no re-prints. Lost money, bad attitude from the store personnel.

Kat Butler

Rebecca did an amazing job! She was so good with my 4 year old rascal, and my moody teen! Definitely will be returning soon.

Brandi Govea

I felt rushed and picked wrong picture that I was not satisfied with.

Ywakita Smith

Mother and Daughter pictures was a success thanks to Rebecca perfect customer service.......

Laurie Quivers

What I loved about Portrait Innovation is they are very patient and funny and know how to handle situation in a professional manner. For my dad birthday we take a family portrait. It was eleven siblings and about eleven grandchildren and they did a great job with all of us crying and loud babies tired adults the employees handle it really well. Thank you for a great dad. My dad loved the portrait!

Patty C

This location is terrible!! I had a appointment for 9:20 in the morning. They emailed and texted to confirm the appointment and even called the day before to inform me that the printer was down. When we got to our appointment they informed us that we did not have an appointment and even when I showed them my confirmation number they told us that we had to wait till 12:30. Unacceptable! Told them we couldn't wait and they told us thry were going to try to "squeeze us in". I would give this location zero starts if I could.

Seth Harrison

Absolutely will not be scheduling anymore appointments here last year made an appointment and waited almost two hours because they were behind then on top of it the printer was broken and it took weeks to get my pictures and now surprise surprise just went in for my appointment and they once again were two hours behind so we cancelled our appointment on spot they are so disorganized and unprofessional DO NOT waste your time here !

fielder fields

Staff always does a fantastic job of getting kids together for a nice photo!

Kailey Hamdorf

Amazing work. So hard to choose favorites

Rex Misken

They do a good job!

Jason Sapp

Friendly and very willing to do any pose you want. Very creative as well. So worth it.

Tavares Johnson

Wow! My first time ever taking professional pictures and I am thoroughly pleased! Rebecca made this process unbelievably easy! Please call to ensure Rebecca is working and available prior to making your appointments, you won’t be disappointed!!

Jason Dimuzio

Reggie was extremely accommodating to our family. I really appreciate his patience and understanding when taking pictures of our toddler. We have been here several times before and will definitely be here again!

Albert Frazier

GO TO MIDLOTHIAN OR FREDRICKSBURG!! My family and I have been using portrait innovations for over 15 years now and I have never ever been to a location like this one on! Kadeeja was the one taking our pictures and there is no way in hell she is a photographer! My grandkids are 4 and 5 ond she was standing straight up taking the pictures i had to tell her to kneel down because the pictures where of the floor not the background! Out of 73 pictures there where 2! Yes, 2 too choose from and then they cut the back of my grandsons head off on the greating cards so i asked her to fix them and leave it vertical just scoot the picture over a little. What does she do she, flips it horizontal! I didnt even say anything i left and contacted corporate! We now live in Halifax, NC and drive to VA to have our pictures done so we will be sticking with Midlothian or the fredricksburg location. Than we paid for the canvas to be shipped to our home in NC and we were told we hadn't paid for that after 4 phone calls telling me they were going to destroy our canvas they decided to have it shipped to me at our home in NC so much trouble with this location it is still on going we have yet to received it as of 2/12/2019

Abby Pollock

READ BEFORE wasting your money...…We went to the studio and started our session about 45 minutes late. The photographer used one backdrop which was a drab gray and no other backdrops were offered. In the 3 generation family picture, family groups were not placed together but rather members were placed throughout the picture in an unorganized fashion. This was a much different experience than the professional one I was hoping for. Once the photo shoot was completed, the photographer sat us down,, in the middle of the store, and discussed our options, talking very quickly; adding and deleting things from “our package”. I felt as though there was some misrepresentation and a lot of misunderstanding and confusion. We were told our “CUSTOM PACKAGE” started at a ridiculous $399.99, with $97.49 in “ADDITIONAL ITEMS” that were “included“. We asked for the lowest price package, on a few occasions, and were told the very lowest package was $320.00, which quickly turned into our total of $382.35. Other than the pictures we wanted, it also included 1 mug, 2 Christmas ornaments and 2 small photo books, not nearly enough for our family. These items were listed at $60.00 with an added $40.00 “handling” charge, which apparently is an insurance policy to cover these items if they get broken while being shipped to the store. We will then have to return to the store to pick them up or pay even more money to have them shipped to one of our homes. They are ridiculous added expenses that are supposedly “INCLUDED” in the outrageously priced “PACKAGE”. My advice…. Be aware of coupons and make sure you have the staff explain, in detail, the specifics of the deal that are hidden in the teeny tiny print that you literally can’t read. I later found a coupon, on line, which included many of the items listed above, for $29.99. Had the photographer been upfront and honest, explaining, in detail, this less expensive package offered, my family could have used this coupon, even multiple times, and saved hundreds of dollars. Or………use a digital camera and have someone you trust take pictures!

Beanie A

Joaquin Cook

Enjoyed my experience....The photographer Tray did a wonderful job at making my baby comfortable nd happy....Very affordable nd reasonably priced....will definitely be back for pictures again!!!

Mary Allensworth

We arrived early for our 1:50 appointment for a larger group: 13. We had waited for 15 minutes when I went to ask the lady who had been standing behind the cash register 'how much longer?' because both studios were open. I was given a weak excuse. Within 5 minutes, a lady and young child came in with a later appointment and was taken right back by the cash register lady! Another trio was taken by another lady photographer before us. Finally, 15 minutes later, Adam came out, rushing, because he was trying to take care of the order he had started when we first arrived. He immediately took us back, worked REALLY well with our young children, and used several groupings and backgrounds. I knew the cost of things from previous visits, so choosing didn't take long, but we were not rushed either. When I went to leave after paying, I overheard the photographers at the register arguing over who would have take the next group. Because they were "large", 6 think, the women were refusing to take them. If you want good service: ask for Adam!

Brittnee Robinson

Rebecca was amazing. She got some amazing shots of my kids!

Sandra Arnold

We had a great experience with Casandra as our photographer. She did an excellent job and was wonderful with the kids. All the photos were great, hard to pick what we all liked the best. Everyone was very friendly and very helpful. I would highly recommend getting your photos taken here. Memories that last a lifetime.

Lynda Vaughn

Evan Hahn

Breana is the best!!

Thomas Boylan

Over priced

Donald Shepherd

Good service good pictures very friendly

Andi Parker

They did a great job working with my one year old and getting a lot of great shots! They let me use my own props to personalize the session. **My ONLY warning is that it is VERY pricey to get a package that includes a digital copy of the pictures. **

Brandi Farmer

Mark Botkin

Zorija Castillo

Nicole B

I was there for 3 hours. Paid almost 300.00 for pictures, picked them up and saw my daughter's hand in one ( fyi she was not even in the picture) The photographer was nice but they were overbooked and short staffed. She was not able to just focus on my child which caused a lot of rushing. I was so frustrated and my baby was so tired from being there so long I did not even do his last outfit change. I would never go back there again, it was not this bad 9 months ago.

Melissa Brinkley

I used portrait innovations for the 2nd time and the staff are always so nice and work well with my 3 children. The pictures come out nice.

Airashna Blankenship

Bill Norman

Professional friendly experience here

Tc G

Great place to get pictures done.

Carissa Schmidt

I scheduled my appointment for 6pm and had to drive from Christiansburg. Traffic was horrible so I called the studio to let them know I would be 10 min late. The employee said that was fine. I then got a call back from a different lady stating they close at 6 and it’s very important to be on time. They told me they would still see me. At 6:10 they was turning the lights off and said they would not not take our pictures. I drove to Roanoke for nothing. My son left crying. This was very unprofessional and I will be reporting the rude staff to the BBB.

Richie B

I would recommend everyone to check this place out. The pictures are perfect. Thank you!

Beverly Jackson

Amber Gelsinger

Pictures turned out good but be VERY CAREFUL discussing what package you purchase and what comes with it. I was going to do the $19.99 package basically for the mug and ornament that came with it. For some reason the total was $57.xx (unsure why so much extra) I always feel rushed when deciding what I'm going to buy let alone ask extra questions BUT "For a little extra" I could get 2 more poses so of course I assumed I was still getting the package that came with all the goodies AND a couple more sheets of the other 2 poses. I went to pick up the prints and since I got the other 2 poses I didn't get the mug and ornament! That's the whole reason I was there and told the photographer that from the get go!!! But I could order them for another 57 dollars! These people are so pushy on getting you to buy more they don't take any consideration into what you WANT. I also got the CD but haven't even messed with it because I'm sure it's going to be a total waste with a catch. Not like I'll be able to just print pictures off I'm certain.

Greg IN ROANOKE

Their service is good and their photo outcomes are usually top notch. Just one thing that we experienced when coming here. The manager, a taller looking kid with long hair, he said his name was Evan Mabry, or Evan something. His last name started with a M anyway. This manager was a little weird and seemed as if he did not know what he was doing at first. I had a hard time actually believing he was the manager but he was. I was thrown off by his actions as well... He wasn't as professional as a manager should have been. However we still recieved good service. 3 stars. Hopefully that manager decides to act a bit more professional and look the part (get a haircut) too in the future!

Kristen Carroll

We have been using portrait innovations for 8 years. This past time was awful. No interaction with my 3 children (ages 8 years, 2 years and 9 months). Said my 9 month olds name once!! Did nothing to get their attention or make them laugh. It was awful! The pictures turned out awful and was a huge waste of time. Everyone was looking a different way. While I was working on my kids (since she didn’t do a thing) she was on her cell phone!! They also moved my appointment without telling me. I did it online and have confirmation. So we had to sit for 45 minutes before even starting. While no one else was even taking pictures. I won’t be going back!

Kris Peters

We visit the studio just once a year for family pictures, this is our 4th time. We have had great experiences for the past three years. This year, our group was like herding cats... toddlers make for such an exciting time! Our photographer this year was newer and learning, she was patient and worked hard to get the toddlers to smile, she worked at poses and thought through what our large group needed... she did a great job. However, I really want to share about the Manager... She is AMAZING. She jumped in and herded our toddlers (and the adults) to get the best possible picture and make memories. We expect talent...but Geez, she has such joy, patience, and grace. I just can not say enough good things about her and therefore our experience. Thanks so much and see you next year!

Magen Shaw

lifewithronnie

VERY GOOD

Chrystal B

Picture quality is poor, if you aren't purchasing a $400 - $500 package you would get better pictures with your phone, staff is not the most professional either.

Joseph Carroll

Customer service on point and always a coupon to use

Laura Webb

Cheyenne was an amazing photographer!! We have been to Portrait Innovations many times and she was by far the best person we have worked with! We were very happy with our experience and the photos turned out great!! Cheyenne did a wonderful job!!

XAVIER PALMER

Tray was great with the kids and the pictures were amazing. His customer service and dedication to quality went way beyond my expectations. Because of him we will definitely be back!

Gerald Baumberger

I have had my son here 3 times since he was born and every time we come here the staff are professionals and know how to interact with kids in whatever case and are friendly and easy to communicate with definitely recommend it to anyone and the price is actually really decent

Dana Sullivan

Worst customer service. More than 2 hours behind, people are driving hours to get to and employees aren't calling to tell people. Poor poor customer service!

Nathan Edwards

The guy always can get us to laugh great personality

Antonia Lilly

Kemie is amazing!!!! She did great job with my 6 week old! Please go see her!

Tracy Coogle

Great experience for my daughter's senior portraits! Lynne was super! So hard to pick from all the great shots! I definitely recommend having the online coupon for the school copy. Great service and friendly staff. Thanks!!

Ashley Mills

This place lacks customer service skills. The booking of appointments every 10 mins leaves long waits, and horrible experience. The prices are unreasonable for the amount of time you spend waiting, and the lack of skills the staff holds. The number i was giving to contact the the big wig wasn't much better, unhelpful and unconcerEd with issues the seem to have. I will never be back!!

Tony Ammerman

Eliysicia did an amazing job with our 3 week old child. We recommend anyone wanting great pictures and great service to come here.

Danna Waltz

Oh my goodness. My autistic daughter was an absolute pill during our scheduled family portrait session, which had me stressed out & scattered. The photographers threw themselves at the challenge, rolling w the punches & helping us relax & come away w treasured family photos despite!

Bill Little

Great customer service getting the pictures we wanted.

Autumn Keys

What a joke, don’t fall for their package deals because when you walk in the door everything changes. They will never get my business again.

BRIANA Roque

Jerry was amazing for our family pictures! We drove down from PA to take pictures with our GA family and it was fantastic! Nice and quick service, very pleasant service! Thank you very much!

Chelsea Sheffield

It was great I love it rebecca was awesome

Menza Wright

My husband and I are visiting from Hawaii and decided to get the baby photos done. Rebecca was so awesome with our son. She did as amazing job on our photos so much so that it was hard for us to choose which ones we wanted. In the end we were satisfied. Can't wait for our next photo shoot.

Erin Dougan

Always get good pics. Great staff. Sometimes I spend too much money and wish I had more flexibility in how I select my pics but it works ok. Trusted and go to portrait place

Chris West

We had went in there for my daughter's first birthday pictures for a promotional deal. The Photographer that was assigned to us seemed less than excited to help us, which I had brushed off at first. My mother was going to pay for the pictures but she was in Texas, so I mentioned that before we started the session, and immediate I received: "We've never done that, I don't think we can do that." very rudely. Rather than say, "let me check if we can do that" He told us "no". I disregarded and moved on. My wife had some cute ideas to help the photographer out and so that we could make my daughters first birthday pictures better, but he seemed extremely reluctant to assist or give any advice on what to do. He was very short with us (example: "Can you grab your baby") and just rushed us to the next pose. When we were trying to select what pose we would like to keep, the photographer seemed, once again, less than enthused to sit with us and go through these pictures. I understood the promotion was to get us in the door so we could buy extra products, but none of the other options were clearly explained to us. I tried to get further information, but the photographer was very reluctant to explain. It was very frustrating and at which point I decided that I was not worth his time to sell anything extra to. To boot, there were couches for customers to lounge in, but instead there were employees half asleep in them just "hanging-out". Very unprofessional. I would -NOT RECOMMEND- this business if you are looking for a lively, heart warming customer experience. I will gladly take my business to someone who will work for it.

Tsmmy Krull

Pretty Brown Thang

Elysicia was so patient with my busy body!! She got the most amazing shots. I was very pleased with the professionalism!

Derek IRWIN

Nice people great pictures

Shasta Wolfe

David Ballard

This business uses "bait and switch" in their advertising. Ad indicated $19.95 for a photo package. After waiting over an hour for photographer to take photos and sitting thru sales pitch we were told that we had to pay $20 shipping and handling for two "free" gifts. When we said we did not want the "free " gifts we were told that even if we didn't want them we would still be charged the $20 if we bought the $19.95 package. The total was now $39,95, we walked. Will not return.

Erica Blanding

Wait extremely long and the drive through speaker was messed up so you had to wait until you get to the window to order, orders took over 25 minutes to get and you call that fast food?

DayQwon Jones

Kevin Johnson

Very quick and convenient service

Vamsi Malgireddy

Please go some where else.

Mona Salazar

Stacey Coudron

They could have tried a few tricks with my 3yr old grandson to improve his mood.

QueenSquirtDatGood Carolina

Courtney Copeland

Photographer Kamie did a wonderful job and can’t wait to have another photo shoot here!

Christine Billings

jack miller

Kelli Burch

We loved Cassandra! She knew just what to do to get a great reaction out of our 4 year old! We love this place and highly recommend it!

alexis chenoweth

Amanda Harrison

We had so much fun and Rebecca is so awesome getting the family to have a blast! I would recommend her 100% if you want the perfect family pictures.....! ❤❤❤

DEONTRAE LEWIS

Myaa

Elysicia, SHE WAS GREAT!!!! She worked around what made me feel comfortable and that's honestly all i could ask of her. She bonds with customers! She takes pride in her work and it shows. I am lost for words, honestly! My pictures came out soooo BEAUTIFUL. I honestly could cry!

Terra Pineda

Great staff!! Actually got my baby to smile pretty big!!

Ciara Echols

Ciara was very professional, quick and helpful! Our first experience was great! We’ll be back soon!

L. Rochelle Turnage

Nice pictures. Just be ready to sit through a prolonged sales pitch.

Richard Walker

They have great pictures ... if you can actually get them to do it. Over the past 3 years of getting pictures taken, I would say that the average wait time is about 1 hour and 15 minutes **after** the SCHEDULED appointment. The people here clearly have NO idea what an appointment book is or how to actually use one.

Dorothy Brooks

Professional and still friendly. They try to work with you also

Kathy Seay

Girl that toke picture was bad

Mara Lambert

The store can call you to remind you of your appointment, but they cannot let you know that they are running so far behind that you'll be sitting there with two little kids for over an hour and a half. They didn't even mention it when we signed in, I overheard it from someone else. There was also an employee sitting in the back room with his head down not doing much of anything. Another employee had to tell him there were people waiting for help. I have been to many portrait innovations in other states and I don't think I'll be back as this is the second time it had happened here. JCPENNEY studio will take us tomorrow.

A'shanta Griffith

Casandra WAS AMAZING! This was are first time taking pictures and she helped us so much when it came down to our busy body 1 year old! Thanks so much! The pictures turned out SOOOO CUTE!!

Kaitlyn Murray

Worst experience I’ve ever had at any photography establishment. Unprofessional. I had made an appointment for 11 AM, and had to wait over an hour for my photos to be taken. The employees were very rude about it and didn’t even apologize. The photos did not come out well and they don’t do retouching. You would think with offering such high prices, that would be offered. I had returned my photos and the manager wasn’t very accommodating or pleasant towards my complaints. Will not be returning.

LaShana Barnett

Our family session was amazing!! Our photographer Kadeeja was great!!

Daniel Ratchford

This place is a disaster. We showed up for our appoint 15 minutes early, only to be told that they were running two hours behind! What in the world is the point of taking appointment if you can't keep up with them? This is the second time this exact situation has happened to us. Take my advice and spend the extra bucks to hire a real photographer and don't waste your money and time here.

BoyInDaBlue

Kemie did a great job! Really recommend this place.

Brandi Keys

Kelley Blevins

False advertising. Super expensive.

Bobbi Najar

Christie Long

Lili was so helpful and wonderful with my 20 month old boy! She captured some great images

alexus green

The energy in the room was great even with a lot kids running around lol! The employees were amazing with the kids and patience level never seem to decreased. I would recommend this location to everyone. Reggie was very professional and explained the prices well! Thanks again Portrait Innnovation.

Vontrice Walker

This was my kids first time in years taking pictures, Elysicia did an amazing job! Especially with my little one. Which this was her first time ever for pictures at a studio!! Thank you so much will definitely schedule another visit!

Wesley Finney

The service here was amazing. Very Professional customer service and nice vibe. Rebecca was a amazing help to us.

doniesha adams

Jessica Mayer

While they take good pictures and you have the convience of same day pictures. You deal with horrible customer service and wait times. You are guaranteed atleast at a minimum of a hour wait before even being told you will be the next to go back after waiting another 20 minutes for a room to open. They overbook their appointments while I understand holiday season but this isn't waiting in line for Santa these are appointments that you call and schedule into your day. If you decide to use them make sure you block your afternoon off to spend there. Secondly not only are long appointments a schedule inconvenience but when you have children under 10 they are bored, upset and ready to leave that's not gonna make a great picture. Best advice I have is spend the extra money, allow ample delivery time and go to jcpenneys or a private photographer.

MiErica Banks

Rebecca and Kemie was awesome! Great job ladies!

Krista Blackburn

Beings it wasnt busy, the employees made the experience quick.

jesricka kelly

Cecelia Mahan

Alex Santiago

Me and my family/ My 6 brothers have been coming here for family pictures since we were little, Shawn is amazing I wouldn't want anyone else to take my families pictures. If you have a big family I definitely recommend Portrait Innovations.

Erica Smith

Elysicia really enjoyed this young lady. We have used Portrait Innovative before and I was very unhappy with the finish product. Greatly appreciated everything Elysicia.

Alneisha Lakin

I visited the Macon,Ga location and Rebecca was so great with my two year old. She was such a big help with getting her to smile. I really enjoyed the session! Thanks again!

Carla Tollison Tollison

Elysicia is a delightful person.She made our photo experience so much fun!!!

tracey hardney-scott

Always an excellent experience

Amber Hubbard

The service was fast and easy for check in and check out. We were doing pictures for 2 toddlers and a 6 year old so of course they got a little fussy but the photographer, Ms.Diamond handled it like a champ and tried to get the best possible pictures as fast as she could and most of them turned out great !

Ari Are

Muy bonitas fotos, solo que ese dia habia nada mas una persona atendiendo el servicio fue muy lento y ademas una foto fue mal impresa

Taviahm Pass

Great service the girls were awesome first time meeting them and they did great with my soon to be 2 yr old good job ladies keep it up

Amanda Jackson

Bruce Dunning

Quick and painless

Antavis Walker

Elysicia was a great photographer. She was very friendly with the kids in my family portrait. She had patience and helped us to make sure that our poses were good and they angles were up to par. I will definitely refer their studio to any family. Thanks for everything.

Jenny Cook

Portrait Innovations in Macon has great caring professional staff. Elysicia Whitehead was fantastic with my 4 year old grandson. The pictures were so great. Loved being able to take photos home minutes after picking my selection. Thanks Elysicia for going over and beyond to make our first visit a success!

samantha waldron

The people werent all that friendly. And there have a lot of hidden charges.

Robin Johnson

Carissa Sledge

Rebecca was the best very patient with us. My baby started off very ruff and near the end she open up. I appreciate the patience she had with us.

Tarsha Mc

Elysicia was great and patient with my grandbabies. If it was me I don't know if I could have done what she did. I love the pictures, she do all she could to befriend my granddaughter in effect to make her comfortable. Thanks

Natasha Peterson

We had a great photographer! She took her time with us! She got lots of pictures of our baby smiling! It was wonderful

Morgan Johnson

Had a great time with Casandra. She did great!

Janeese Rousey

Good place to get your pictures taken

Drema Belmnahia

This is the most unorganized place . We have one in Orlando and its great!!!! I brought my 2 grandkids in the Saturday before Easter ( I had an appt.) We waited and waited. People were coming in ( walk ins) and being taken before us. My grandchildren are 3 - live in 2 different states and so do I . I made the apt to insure I could get good pics of them together and save the memories of our weekend together. - The places closes at 6 - our apt was at 4:30 and at 5:30 we left. Walk ins are at the end - appts are on time!!!!!

Sarah Gardner

I love coming here for my family pictures. They always have great coupons. Some of the photographers are more friendly and more patient than the others. It can get really pricey depending on what package you choose but I usually stay around $100-150. Great place for all occasion photos.

Chris Case

My experience with portrait innovations was atrocious. first and foremost, Cassandra was the person helping us. So let's get that out and in the open. Moving on, we hadn't had all our pictures taken the first day because our daughter was fussy so she recommended that we return the following day. Fair enough, kids can be troublesome at a smaller size and age when taking pictures. Here's where the situation takes a wrong turn like a Jordan Peele movie. We woke up the next day, promptly at 8 am to a call from DFCS. They were asking what happened to our baby the day prior. So, of course we we're confused as we had only taken her to get pictures taken. Not only did we have to waste half of our day, but our older children were put under much scrutiny AT SCHOOL by the department of family and child services. They were taken out of class, missing lessons , to be questioned and observed for abuse. But wait , there's more, and I'm sure you're wondering why I am connecting this to portrait innovations. well, when the officer in charge of "our case" arrived , she let us know that the allegations against us stated "when the child was undressed and put in a tutu the bruises and hand marks were observed". Go figure, the only place she had a tutu on was portrait innovations. NOT ONLY are these allegations unsubstantiated, they even used the very same pictures from our session to show the "abuse". When we reported this to the better business bureau the company has lied the entire time about this event even happening. And want us to return. Get out of here if you think we're ever going back there. Now, what were the "bruises" you may be thinking ?? They are Mongolian spots, in which most all black or mixed children have. Due to pigmentation not fully developed in the skin. My only question is why did they not know about this as they take pictures of children all the time and claim to be professionals. ?? Further more, did cassandra think we we're going to return the next day after being put under a microscope and humiliated for nothing? When a simple question of "hey, what are those marks on your baby?" Could have been the end of it all... All in all, one person's ignorance led me and my family into a very , very dark place and it was not a fun time. I'm very disappointed in this company and will never recommend or return here. Lastly, I want to say, the next day Cassandra admitted to doing this and tried to apologise multiple times. Gtfoh

Adam Abraham

B. Wil

Kadeeja was awesome! She made our portrait session quick and fun. Asset to P.I.

Erica Allen

Rebecca did a fantastic job with our photos! Enthusiastic, energetic and prompt. We absolutely love our photos!

Nervuus _99

Went there with Family last Xmas for family portraits.Nice place but long waits to get Shot... but it was Christmas day so.

Rachel Lund

Ashley Tomman

Cyndi Poole

Had an awesome experience excellent staff especially Rebecca kept us laughing the whole entire time.

Molly Barrett

Friendly, no pressure staff that's experienced.

Ashley Howe

Johanna did amazing job and the pictures turned out amazing!!! Great with the kiddos!

Carl Godwin II

The staff was warm and friendly. Our photographer was easily one of the best photographers I have ever dealt with for family photos.

Corey Wilcox

My family photo experience was great thanks to Kemie and Monique.

patrick benzie

Lincoln Pawski

Awesome photos of a very energetic 2 yr old!

Elyse Rhodes

Have been to Portrait Innovations at Aspen Grove several times. My son LOVES Melissa and she takes the BEST pictures. Always a pleasure.

Valerie Robinson

My granddaughter had a 3:15pm appointment and we checked in an were told that it was 14 families ahead . Ok now please explain how you overbook but take walk ins??? Staff rude and unorganized as well as unprofessional. Undercover boss please visit Portrait Innovations at Short Pump.

Zachary Kelly

This was for my senior pictures. It was a wonderful experience and so many pictures. Highly recommend.

Andrea Bruza

Darien Pough

I came to this location with my twin sister. Celebrating her completing her graduate degree, and the birth of my youngest child. The staff was extremely pleasant and accommodating as we had 4 young children with us. They were patient with us and did everything possible to accommodate our vision. I would definitely recommend them. The franchise is a bit expensive but the quality is amazing.

Yvonne Jimenez

Staff nice and friendly, but absolutely would not return. Our photographer seemed new and inexperienced. Cheyenne seemed annoyed when i made suggestions and i felt like she was in a hurry and rushed us. When picking pictures she said that she loked these pictures best for thr enhanced sheets and moved on to the next session not letting me decide whether i wanted them or not. For the price i paid it should jave been my decision. Pictures came out horrible and now having to pay more money to edit pictures. As a "professional" photographer she should have been checking the pictures to make sure they were ok and bot judt going through the motion. My burned CD had no pictures on it and had to return to get my new CD with pictures. Wasn't offered an apology or anything for the inconvenience. This was my first time getting "professional" pictures done and had a horrible experience. I only did it this way because my son missed school pictures for medical reasons.

Angel Studvent

It was horrible!! My appt was at 440 and they wanted me to wait for almost 2 hours. I talked to them several times before I came and they didn't tell me they were backed up. This place is ran by a bunch of teenagers that don't know what they are doing. Some people had to stand because it wasn't enough seats.DON'T WASTE YOUR TIME OR MONEY!!!!!!!!

Calvin walker

Printer is always down and gave me someone else's photos then had to wait another week to reprint mine since the printer was down again.

Jenni Truong

diamond Green

I love my experience every month that I come to get my son pictures taken. They are always friendly and helpful.

Rodrick Butler

Great photos and great people . Casandra was extremely helpful and catered to the needs of my daughter and myself. I would definitely recommend and revisit the establishment.

Ashley Johnson

I’ve been 3 times and each time I’ve had to wait and hour or more beyond my appointment time. Staff is upset because they are getting complaints and the customers are upset so it’s an overall bad experience and the customer gets nothing for the inconvenience. My niece had to call her job and be late due to our family pics being so behind. Also the session was very rushed and some of the pictures cut my nephew out and were off centered.

Kasietta Mann

Had a family photo shoot with Rebecca today that was long over due and I was very pleased. She was able to get my toddler to laugh right after a nap. The kids had so much and I am very pleased.

Terell Harris

I love this place for my family photos I love the deals and everything you get but my only complaint is the staff! My reason for giving a 2 rating! I think it's time to take my money somewhere else.

Kuhlyeia

Elizabeth was kind and patient. I enjoyed her positive and energetic energy, would definitely recommend.

Gacha Tiana wolf

I have been to both locations. Never had a problem with the staff, never had to wait longer then schduled appointment and always had great pictures only problem was selecting which pictures i wanted because they were all great.

Marci Horne

Went with my daughter for her first sons first birthday. Started off rocky. They are not real good with a 1 year old. They man thee tried for a little then quit and went to the next customer leaving ya with another lady. My grandsons parents had to do most of the work. They got him to smile. The picture of me and my grandson could of been done by a phone really no special poses and not much for props. Then we had to wait for the other room that someone else was in to do the smash cake. Again more work for us than them, infact she missed a few good shots. So we went to review, not a lot to pick from for as long as it took. Then we get to price. So it’s totally different than what was quoted. When I question the very rude front desk lady she said “they just changed the prices yesterday” seriously. Two problems with that one you should honor the price you quoted, two when my daughter called to confirm also when we first got there no one warned that prices had just changed. I feel that is false advertising. Well he can NEVER do his first smash cake again so now we are stuck. So warning low quality over priced waste of time and money so if a once in a time moment this place will ruin it. If I could give negative stars I would. I’m also hoping to post to BBB and anywhere else that will listen so please share this and any other bad reviews as I know they are out there. Ps I went to the one in Littleton Colorado at Aspen Grove, bit of this is how they operate I would avoid them all!

Samantha Fetters

Karen Taylor

Great customer service and patience with little ones with great photos

Chris Richson

Justin Revels

Rebecca did and awesome job!!!!

Teresa J Brownlee

Wish I could work there love taken photos

Quishawna Henderson

Rebecca was amazing. Great experience.

Roderica Sams

Elysicia and Christy were awesome and very professional will definitely will be coming back

M Marion

They are a really good company and we normally go to a different location. This one has unprofessional people there! They ruined my families Christmas Photos with a 3 hour wait and we had an appointment! I will never visit this location again until they get better staff.

Sherry Douglas

Rebecca was great! Super patient with my 2 year old!

Business Hours of Portrait Innovations in Virginia

SUNDAY
9AM–6PM
MONDAY
CLOSED
TUESDAY
CLOSED
WEDNESDAY
9AM–6PM
THURSDAY
9AM–6PM
FRIDAY
9AM–6PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Portrait Innovations en Virginia
View Phone Number
View WebPage

PICTURES






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