Reviews of Prestige Portraits (Photo Studio)

Amber Jones

I find it completely unacceptable that Fort Dorchester High School requires parents to use Prestige (Lifetouch) for their senior pictures. One reason is the price, and the other is that the service is horrible. I had my sons' pictures taken a month ago, and his proofs are still not available (online or postal mail). When I called Prestige to inquire about the status of the pictures, I was told that they were not ready, she could not give me a date that they would be ready, and told me that it was an "unreasonable expectation" to see my proofs in approximately 14 days. Although this is what it states on my session receipt: "Your proofs will be available to view online in approximately 14 days after your session". HUH?! Apparently they can't read their own receipts, and my request is NOT unreasonable. I can take my own sons' pictures- and I really wish that Fort Dorchester would allow us to use our own photographers. It's sad that so many people are getting gouged for crappy service, and mediocre photos. What a ripoff.

Hope M

Simply a scam. $50 just to take my photos and $200 if I want to keep them??? It's hard for me not to insult this company.

Latonya White

They lost a few of my daughter photos, but they did offer another session. I had a bad experience with them the first time, why would I go a second time. The advertising states 4 changes, but when we got there they said only three. Not a great company!

tabitha buono

Very nice, handled my daughters senior pictures very well.

Hunter Major

More than an hour late and counting! Don't make a mistake in coming here!

Tami Huneault

The wait time is ridiculous. They do this every year

Kaiden Watson

They lost my daughters photos, didn’t call back. My daughter missed having her photo placed in the yearbook. These schools need to let the parent use a photographer we trust. It’s January, my child took pictures in September and issue still not resolved. Horrible service...we spend money on hair make up and no photos.

jennifer burnside

Rudest customer service I have ever dealt with! One star given only because I had to in order to leave a review. My review/recommendation...Shop somewhere else!!!

Juliette Ewing

Very good service and friendly staff!

Sonya Marriott

Impossible to get in touch with anybody.

Romadon Stovall

Overall not the best

Jennifer Galego

Horrible customer service.

Valerie Rich

Great people

Hans Teder

These people are out to rip off every parent of a senior that they can! I wanted to get the "graduate" package for $269. I only wanted 1 pose instead of 2 (it is normally for 2). I wanted to swap out a 4X5 sheet for a 5X7 sheet. So I was getting no additional sheets and dropping one pose! They wanted to charge ME an additional $15! They won't listen to reason and just say, "sorry, but that is our policy". This company is awful! Gauging families of seniors! They ought to be ashamed of themselves! Don't buy anything from them! Go to your local photographer!

Sarah Gada

The photographer sent to my school was very cooperative with incorporating my horse in my photo shoot! I was very happy with the results!

Manya Parker

I have to say Prestige was amazing! Let me say first Darby was not in the mood to even go for pictures she has Autism.I was not expecting much for her senior pictures. We went early and I told them what we needed. They got us right in. Tom took her pictures Chelsey, Haley and Kiley all helped moved us through the outfit changes and paperwork quickly. I believe that was the fastest they have ever had to get pictures done less than 20min. for casual, drape and cap/gown. My daughter gets agitated very easily when there is too much going on. She cannot focus. Tom took my advise and let me help her though and he got fantastic pictures! Thanks so much for making what could have been very stressful a pleasure! Looking forward to next year with my other daughter.

Darla Mac

I was very disappointed with the photography services. My daughter had a "set" appointment, but when I signed in, it was like a free for all. No regard for appointment. There was not enough space for the parents and kids to sit in the second waiting area. The parents had to sit in the first waiting area and keep getting up and down to be with their kids. Instead of one photographer taking all photo shots at one time, the kids were in an assembly line. I was frustrated. My daughter was prepared to change into three additional outfits, but she had to wait 30 minutes or more between shots because several kids were there waiting. A television in the first waiting area was playing "teen" music videos. The music was a little loud, but tolerable. A video came on in which one of the singers mentioned the n-word several times in the lyrics. Unfortunately, I am a little old school and was slightly taken aback that the company did not screen the music that was being played. This is a public place frequented by families and ethnic groups of all types. Needless to say, I was embarrassed and ready to leave by that time. I drove several miles for this. Even the backgrounds for the photographs were dated, archaic, and drab. So glad that I won't have to do this again!

HEATHER NORTON

It boils down to this...they do not respect your time, they are poorly managed and it felt like nothing more than a cattle drive to make money off these graduating kids. I do not recommend them and am actually surprised the school districts still allow them to bid on their work. Choose wisely and go in with low to no expectations if you choose Prestige Portraits.

Rebecca Elle

We made an appointment. Showed up on time and waited OVER an hour just to be called back for the sitting.

John Nordeen

So slow! Be ready to wait for about 2 hours

Davian Long

Senior pictures should be a happy occasion. But with Prestige Portraits it did not happen. I understand we were late, but we called and it was 12 minutes and it changed the whole mood for my daughter and instead of the ultimate session with 4 outfits we were forced to take standard package with 1 outfit. And then I couldn't go back with her because it was too crowded. Please schools go back to having the pictures done at the school and select a better company.

Joshulin Tyson

I had scheduled appointment & my children wasn't able to do there cap & gown pictures along with there two casual pictures.

Amari Bowden

Let's start with prom.. My prom was April 21st, 2017 and I paid $30 for "professional" pictures that i still haven't received in now the last week of June. I forgot all about them until my date's mother reminded me! I'm 100% sure it doesn't take 3 months to develop pictures and send them out. School is out, who's still thinking about prom pictures??? I hope they weren't trying to scam me because that's exactly what it looks like. Second incident is I never received an appointment time to take my Senior Yearbook pictures (this part ISN'T their fault), so i called them twice a day for a whole week and still no answer (this IS their fault). I had to go on the actual head quarters website and speak to someone through a chat line who directed me back to the same number.... THEY FINALLY ANSWERED AFTER A WEEK!!! This location is horrible, unprofessional, and just a joke! I don't see how the schools work with this trash company! ZERO STARS ❌

Andrea Vernon

No response via email or phone calls and even though hours are listed as open until 3pm, they were closed at 2:25. Very disappointing service. Schools obviously need a choice of venders for this service.

Nore Parker

Great staff, Great photo session. They recommended 2 hours for photo shoot and the were right on time.

Ana Coss

Very dissatisfied they had out dated backgrounds from the 80's and very expensive you are better of going to JC Penny or finding your own photographer.

Mike Pandolfo

Went in for senior photos. Nice staff who explained everything about packages. Felt a little rushed through the process and place looks a little disorganized, bit overall very good experience. Would recommend!

Kaylee Guzman

I've been trying to contact them about my senior pictures for THREE DAYS and I've left a message on their answer machine TWICE and I haven't gotten any call backs or contact from them. I got their invitation to take senior pictures in the mail and so did my sister and we've been trying to get in contact with them to change the appointment since we will be out of the country during the appointment day. I've heard that they're pictures are pretty good and I wanted to work with this company for my senior pictures, but honestly nevermind.

Amber Nicole

Great Customer Service and Quick Wait!

Tyler Cordeiro

I wish I could give zero stars. The photos were acceptable, but the prices were nothing short of absolutely outrageous. Holding families hostage. You should be ashamed. Seriously.

Paul Girardi

Great people felt like I knew them good people

piper mclane

Horrible costumer service

Kim Huber

Very pleased overall.

Emmanuel Anne Marie

I've been calling this company three times as i wanted to know when my son will be given his ID pictures taken on September 3rd. The lady who picked up the phone cannot answer my question and transferred me through their electronic voice that cannot understand the name of my child's school?! Then, after three attempts, the voice asks you to call them back?! Very nice to waste your time to find out about your purchase...

Mellissa Greenless

Great place, great staff

Beth Murray

Very professional and organized. Appreciated the mailings and reminders, as well as simplicity to sign-up and order.

Alexia

Very unhappy with the service and photos that were taken. The first time my daughter had an appointment the pictures were rushed and the photographer kept looking at her watch during the whole shoot. She even rolled her eyes when my daughter wanted to fix her hair. We made a second appointment for retakes and the second experience was even worse than the first one. The woman at the front desk was very sarcastic and rude. And again, the photographer was in a rush. Needless to say, we will not be back.

Matt Jeffries

Waaay overpriced and substandard quality. It bothers me that a school will bring in an outfit like Prestige to do class portraits and there are no alternatives for the students/families. It allows Prestige to price gouge customers and get away with poor quality. What a racket. For the 3rd year in a row, Prestige has done the portraits for my daughters school and each year it's the same thing, over priced low quality pictures. At this point, we have decided not be buy any their pictures and will instead find a portrait studio on the outside who can do a far superior work and will provide us with a digital copy of the picture for us to use as we see fit.

Jennifer Gramse

Just did my daughter's senior pictures here and the staff were all so great. They were very busy, but kept things moving. Their upbeat attitudes created a fun environment for everyone.

Richard Fugaro

Great place for portraits

Jill M

Great experience with my son getting his senior portraits. The photographers were professional and creative. Can't wait for the finished photos!

Jonathan Jenkins

The photographers were great and the facility met the needs. However, their clothing props were old and torn. Wasen't too impressed for the money that was paid

James Goodman

I took my son to Prestige Portraits per his High School's instructions. I was not happy to drive from Conley, GA way out to Marietta, but I must say that we enjoyed working with Tom at the Marietta location of Prestige Portraits. He was very friendly and knew how to get the best out of a shot.Tom took command of every detail when taking the shots of my son. Tom seemed to really enjoy his work. Now, I must admit that we have only completed and paid for the "sit fee". I am a little nervous after reading the other reviews about this companyon the internet. So, at this point, I will rate them a "4". I will come back once we get the proofs and see what they will actually charge for the pictures.

Ákos Schneemaier

$400 for CD copies?? overpriced..

Niesha Dunlap

Our photographer Tom is hands down awesome sauce!!! Thank you so much for your professionalism, charisma, and patience! We had an exceptional experience for our senior photos shoot!!

francis ogbaji

Very nice customer service and friendly

Tykia P

I had made an appointment but didnt get seen until an hour and a half later

Nicholle Redd

Currently standing for my daughters 11:15am appointment and there’s no end to the wait in sight. This studio has overbooked so badly that they’ve literally ran out of seats. However, I witnessed them turn someone away for being beyond their 15 minute wait policy. They appear to have teens running the operation so of course there’s a lack of professionalism in place. I asked to speak with the manager and she sent one of the teens back to try and speak with me. This entire experience has been an unbelievable, unprofessional one. If I’m ever in need of photos this is the LAST place on earth I would return. Instead of apologizing for the 1 hour plus wait that’s occurring, they told me instead the Saturday is busy and walked off. After waiting 30 minutes the manager Racheal decided to grace me with her presence. No surprise she was just as unprofessional. Stay away!!!’

Windy Gamel

Spent 2 hours waiting AFTER our scheduled appoimtment. Workers were ruid and didnt care how late they ran. Didnt have our correct school colors and was Very unorganized. I will never ever ever schedule pictures here again.

TIJUANA BROWN

My daughters photos were amazing and the photographers were great but having to wait so long for or scheduled appointment was disappointing.

Laura DaCosta

My daughter and I came here on a Saturday and the service and photographers were awesome. We got a standard package and were in and out within an hour and a half just like the website states! After reading the other reviews I was really nervous to come here but they exceeded my expectations considering how busy they were, we missed our appointment at the school which I’m sure a lot of others did too which is why they are so busy this time of year. The photographer that stood out to me the most was Brooke. She paid so much attention to detail you can tell she really knows what she is doing! If you go in with the right mindset that these people are in fact PEOPLE you will be more than happy with the experience (:

Eric Martin

For all your kids school pictures, sport pictures and every other picture.... This is the place!

Hannah Willis

Jasmine (hope I spelled her name right) is such a good photographer! She took my formal senior portrait retakes. She made sure everything was how I wanted it and had no problem putting up with me being super picky. She was so nice and made me feel really comfortable in front of the camera. I definitely recommend her!

Kimberly Russell

My sons pics came out very nice. I did find the prices were a little expensive. The website was easy enough to use. I only had a problem when I was trying to find a price for a pic in a picture frame that was shown on my proofs.

Victoria Winter

Super nice staff, great facility, and very accommodating! Great experience!

Susan Patton

Photographer captured exactly what was wanted. Three poses and several photo's to choose from. Had a rocky start with lost proofs, but in the end the representatives were great to work with.

cyceli desargent

Food is ALWAYS fresh and hot!!

Johnson Vo

The sitting fee is a scam, a ploy made with the school to steal your money. 25$ to sit around for 2 hours to take roughly 6 photos.

Michael Bergman

My daughter had her portrait done at her local school. The picture was horrible with her off center and with a scab on her forehead. We never received a proof or a final copy and had to manually request our picture. When we did we were very dissatisfied because she was hardly smiling and the picture was not touched up despite paying for that service. We called and were told that the deadline to retake the picture had passed - in fact the deadline for retake was included in the original picture which we never received. In order to remedy this situation we offered to drive an hour and a half to the studio (which would be a major inconvenience) to have her picture retaken for the yearbook. To this moment they refuse to retake the photo and my daughter looks terrible. This company is a fraud. There is ZERO customer service. They expect parents to “accept” a crappy picture because they are too lazy or incompetent to retake it. I’d like to explain to my daughter when she grows up why she looks so bad in her photo and say it’s because of a fraudulent horrible company who should be ashamed of themselves and do not deserve to be associated with a national company such as lifetouch. In summary if you want professionals look elsewhere. What a sad excuse for a company.

Melanin Queen

The pictures came out great! I love it!

mckinsey mullinax

barely took any pictures and didn’t allow an outfit change

Ago Silverman

Expensive school photos

Daniel Bernardo

Garb

Firas Al Rubaiawi

Three stars for photographer but the Management zero.

Michele Jordan

Friendly professional atmosphere.

Jessica Jenkins

My daughter had her class picture taken in July.I never got proofs.Called them I September and was told they never printed due to an issue.They said she had to retake them.We did that and were told in a week we would get proofs but haven’t.

dablinha

Time to call the better business bureau R I daughters senior pictures ware taking at East providence High school,first they gave her the wrong color of cap and gown because Mr photographer drop the gown on a poodle of water so instead or rescheduling no!!! he decides to gave her a different color.Then we add to retake the pics because there was no way my daughter would have senior picture in the wrong gown.Then 3 weeks go by we have no proofs .We email we call we keep getting the run around they cant find the proofs!!!!! And they rude ,Oh really way to go prestige .Better business bureau here i come

julie A

Such a rip off one 8x 10 70$ seriously!!!

maureen kenny

My daughter was very happy with her photos. Liked all the different poses.

Tammie Jefferson

Great service.

Karen McLaren

Good service but wait was too long.

Toby Gephardt

Paid $30 to take my senior pics. (one outfit option) Took an hour and a half to get my first pictures with the outfit I brought from home. After I got done with those pictures, it took about another thirty minutes before I was able to put the cap and gown on. After another 30 minutes of waiting to take the cap and gown pics, we decided to reschedule since we had plans and didn't expect to spend almost 3 hours for senior pictures. Staff and management were clueless and unhelpful when asked how to reschedule our appointment. Probably won't end up getting senior pictures.

Wanda Battle

Tom took some great photos! He was very professional and funny. The whole staff was great!

Jenna Wesson

They are AWFUL! at communicating. Tried to get in contact with them 5 separate times and finally got someone on the phone just for them to tell me I could not reschedule over the phone and I had to reschedule through Live chat. I tried to contact someone through Live chat and after and hour of waiting for someone to return my chat I gave up.

zach doering

very quick and easy, laid back experience. Tom did an excellent job, he was very nice and fun!

Bernadette Ansah

The people are very friendly, the photographer's are good. Very professional.

Lisa Kiser

The people here are fantastic! The photographer Tom was knowledgeable & great with people! My teenage actually loved her picture. Do you know how hard that is to do?

schwanda Crawford

After seeing the reviews the morning of our appointment we almost turned around. When we arrived to the studio we were the first ones there 830 in the morning. Two other guys went before us because they only needed cap and gown and we needed to take several photos. From the time we walked in to the time we were back in our car was less than an hour. Very professional staff, clean office and several photographers multitasking. I'm definitely satisfied and no complaints here

Donna Talley

Simply Amazing! Shout out to Tom for making my Special Needs daughter feel and look even more amazing. The Operation in whole ROCKS! Amazing experience. Blessings 2 U ALL!

Patricia Wilson

Our photographer, Tom, was amazing! He made my daughter's photo shoot so much fun! I really enjoyed his creativity!

sherone lloyd

I have used prestige for all 3 of my children, and each experience was 100%

A B

Busy on a Saturday. But it's that time of year for seniors to take yearbook photos. Overall not a bad place. Just busy and in and out pace.

Javed Rahman

I gave one star because there are no 'zero' star to give them. This place is a JOKE to say the least. There is no such thing called 'appointment'. They ask you to make appointment but they let people in for same time like opening a flood gate. So you get there and may be get a call in three hours if you're lucky. People at the front desk don't know what they are doing. So do yourself a favor, and give it a serious thought before deciding to go with them for your potraits.

Paula Gil

It was a great experience, the best pictures ever. I was running late for my session, however Tom and Brooke waited for me and offered me the best session ever! Thank you!

Beverly Brown

Honestly Tom made the entire process worth dealing with the unorganized front and the cattling of kids. He rescued us and took care of my son perfectly. He has a great personality and is eager to do a great job. Which he did. There needs to be more management to make it seem less chaotic. Tom deserves all the praise for a job well done.

Cynthia Bayne

They were fast and awesome

Kristy Davenport

My daughter's portraits were GREAT! The photographer captured her perfectly!

lisa jones

They forced the packages on my child and give only 10% on $300 package, why do schools only choose one company to print NOT FAIR

Morgan

This place has horrible customer service took me forever to schedule an appointment with them.

kate me

Photographer was so talented and the photos came out so beautifully! I loved having the options for my daughter to have 2 or 3 outfit choices, sports uniforms or instruments in photos, and since the photographer was so talented we got the best angles and styles. Very impressed!!

Charmas Ashe

Worst experience ever with customer service , planning & organization and total disregard to time . I invested almost 8 hrs in leaving work early(Mt.Pleasant) to drive 1.5 to pick my daughter up (Waterboro)then drive back to Summerville another .5 hr only to wait at their studio for 3 hrs! It was all fine even when my daughter came out and said “Dad are you okay ? We’ve been here 3 hrs.” I said I’m ok if you’re ok” 5 minutes later that woman who was coordinating all this ruckus came out to express her condolences kinda , saying that they ran behind because of all the parents before me brought extra outfits. (Not my problem I’m thinking

Marianna Santiago

Terrible experience! Helped my little sister get an appointment for her senior pictures and was on hold for A HALF HOUR! I got sick of waiting so I hung up and called again from the school Administrator phone line and they answered right away. The lady helped schedule my sisters appointment and we did the pictures, but over a month later we still don’t have the picture proofs and when we call, nobody answers! I had to call once again from administrator phone line but this time the woman is extremely rude saying it’s not her problem and she’ll connect me to customer service where I waited for 23 minutes on hold! Honestly so ridiculous our family will definitely not be doing business with them again!

Jennifer Wudtke

We got in rather quickly, which was nice. The staff was exclent, my daughter didn't really want to go. The photographer got her to participate, and we had excellent pictures to choose from.

Mackenzie Pillion

Horrible. They never answer their phones and the building is disgusting. Such bad customer service.

Liz Morelli

IT IS IMPOSSIBLE TO GET A LIVE PERSON TO TALK TO FOR HELP WITH SCHEDULING A SENIOR PORTRAIT!!!

Roy Araujo

Great company that knows there profession.

Caterina Anderson

THE WORST SCHOOL PHOTOGRAPHY COMPANY EVER! A TOTAL SCAM AND WASTE OF MONEY

nikita Dedeaux

I have been calling for days, leaving messages. No one answers the phone or return message. How are you supposed to schedule or reschedule an appt if you can't ever talk to anyone. It's RIDICULOUS!! Definitely not a way a buisness should be ran!

Eric C

Very professional and talented photographer's.

outlawjosie76 .

Friendly staff and short wait time.

Kanitra Byrd

Hard to get in contact with staff!

Angelica Coleman Braziel

They make appointments and confirm them the day before only to have you arrive and sit for 2 hours before you even take your first picture. My daughters and I have been here for four and a half hours at this point and still are not finished!!! Saying this place is slow is an understatement! Some of the staff have horrible attitudes and get upset if you ask how much longer.... Prestige get it together!!!!!

Madeline Hamby

Company has a monopoly on the school district I was in and has been sending emails saying "your portraits will be deleted soon" for literal months. Did not see one adult who was not a photographer the entire time I was there, all the front desk employees are children. Unbelievably expensive. Something ridiculous like $45 for a single 8x5 photo print. For ONE! PRINT! No customizable package that allows you to select a reasonable amount of photos, only offers them in batches of 50-80 or something. A bunch of fools run this company and profit immensely off of families who want the memories of their children, in the case of graduation photos. Irritated.

Michelle Sasapan

We were there for FOUR hours to get senior pictures. The web site said to plan for 2.5. My suggestion - don't waste your time or money. Get the minimum for the yearbook and then SAVE YOURSELF the frustration and leave as soon as possible. Also BE SURE TO ASK FOR CAP AND GOWN FIRST SO YOU ARE NOT HELD HOSTAGE! It was a truly horrible experience.

thatGee Threehundred

Long wait. Past appt time

Angela Ricci

Exelente servicio buena

Megan Godley

Our appointment was at 2:45. We sat in the waiting room for over an hour, finally got called, took one round of pictures, then directed back to the waiting room and waited another 20 minutes to be called back in and then told to go back out. Then photographers we're very nice but this wait was absolutely horrible. Wouldn't recommend to anyone