This experience was awesome!! I purchased this at an auction and I am so happy that I did. Though my family is not super comfortable with formal family photos I thought I'd try it anyway. Larry was very responsive when it came to scheduling. He worked with our tight schedules and was pleasant and very customer service oriented. He provided GREAT tips on what to wear for the photos, providing Pinterest boards to guide us. He helped us locate an outdoor location with the look we were going for. He was/is very responsive and helpful. THEN, the photo shoot. He directed us to a lovely location in Washington Park, had towels to walk on so our feet didn't get muddy, toys to make the kids laugh and candy too, if allowed. He and his wife are a great team, silly and wild and got the biggest smiles out of my 2 year old AND my 3 month old. They were both helpful in posing the family, which we needed and found helpful. The shoot took 30 minutes! Hoorah. It was amazing. Then the final step of choosing the photos was a lovely experience. The team narrowed the photos down to the "best of" and then showed them on his big screen while we sip tea and ate cookies. The photos are natural and have beautiful color and are sharp! I have received multiple compliments on the product. I felt no pressure to buy, buy, buy, the only reason I chose to purchase above and beyond what my auction package included was because the photos were awesome, tear jerkers, beautiful and worth every penny!