Reviews of Apple Puerta del Sol (Photo Studio)

Guillermo E. Barreto Nieves

Whent to a Genious Bar appointment, and was atended very nicely!!!!

Mo Stein

Worst Apple store service, strong lack of knowledge by service personnel

Hassan Rifaat

A great experience and staff super helpful. Solved a problem I had !@

Jan Hermanns

Honestly the most unhelpful experiences I have had. The staff could not help, nor make an appointment for me to get my devices checked. It’s incredibly crowded and you’re being treated like one of hundreds of customers that they don’t want to help. That makes it the worst Apple store I’ve ever been to.

J Blanco Fernandez

PLEASE READ!! THIS IS SERIOUS Really bad experience, pour professionalism and horrible customer service. A month ago I have changed my battery in Apple store Puerta Del Sol, after that, my phone start doing crazy things so i went again, i explain to them my situation and the response that I received was that is a software problem, they can not do anything and I should wait until the next update. 3 weeks later my phone die, I come back and they told me that is dead forever and they offer my a replacement that cost 360. Of course say NO!! and leave. After that i went to fix my phone some where else, so I did and just changing the battery was working fine. That is not the end, I ask this nice people to keep the original battery in the phone, so I came back to the Apple store and I explaned to them again the situation, they looked at me like a full but anyway, I persisted and they agree to try to replace the battery. Surprisingly they came back whit my movil dead again telling me the same. "Sorry but is not working ....." So I left again and I went to the small shop and change the battery and now is working fine again. AFTER THIS I CAN NOT TRUS THIS APPLE STORE. I HAVE BEEN IN APPLE STORES IN OTHER COUNTRIES BUT IN SPAIN EVERYTHING IS AWFUL, VERY BAD CUSTOMER SERVICE.

sergey a

It's just ordinary Apple store. Great as usual. If you've been to it once there's nothing to add more. If you haven't you definitely should.

Deezle J

Not the most reliable store, hard to make appointments, long appointment waits, hard to get in contact, they rarely pick up the phone, did not get help on the spot after multiple interrelated issues, does not open early in the morning, just in general not a top-notch apple store and therefore, after so much experience with awesome apple stores, i have to give this weak review. i prefer results over smiles.

Zeinab

It is usually crowded and you have to ask for an appointment, but the treat is always nice and well

Gaston Bertoni

Horrible experience! 20 minutes minimum wait just to get the phone i know i want since i walked in. And they cannot provide any faster service.

Francisco Borja

Nice Store. It was huge

Eduardo Arango

Great Apple Store ! Too expensive!!

Ghazwan Hasan

As usual with apple I like the store and I enjoyed with free internet and trying apple products

Thomas Rohde

Left me waiting 15 mins at a table. No service All I wanted was to buy an iPad. Waste of time

Loy Amack

Stood in line for 40 min at the Sol Apple Store only to find out no tech help was available. They could have announced that earlier and saved like 20 people from standing in line unnecessarily. When the man in front of us complained the Apple guy said "that's the way we do things here. If you don't like it..." It was so unprofessional and completely arrogant. I've only ever received Apple assistance in the States so this pathetic service was really shocking.

Arman Harutyunyan

A huge store with lots of assistants

Brahim Sekkat

Waited 20 minutes to buy a 1500€ iPhone, not the service I was waiting for!

Alfredo Ledezma

Great, as usual.

Constantine Koumantos

Best and most beautiful Apple Store in the world. The staff was very friendly and they worked on repairing my phone extremely fast!!!

Michael Rachid

Very nice Apple guys who give you the best attention and big friendly smiles considering the insane amount of people that goes there everyday. Really, the staff here rocks! Thumbs up. And enjoy the surroundings of Puerta del Sol.

Tony Ruiz

Need to contact family members? A great place to visit , get assistance for your Apple products or just plain rest.

Juan Matarranz

Staff know what they talking about. Quite fast customer service and always willing to help customers.

Marvin Lawrence

At first i was disappointed with the service cause nothing was done to help me Thanks to the managers that try to help me but below explain my experience Then i went back after i met with the best representative

Nyebwana Omar

These kind of shops you can't find them nowadays

SPAIN TN

Such arrogant !!! No dust bin And even one staff asked me to go the other side of room while I was waiting on the line.

Toma Prysykar

The location is great and it’s also pretty clean inside and outside of the store.

Sebastian Gonzalez Schwidrowski

Nicest Apple store ever. Its a definite go-to place!

Maksym Prokopchuk

It’s a good place to fill yourself as ping pong ball. I was transferred between 5 workers of the Apple store just to know that strap is not in stock. Thanks Tim for such bad experience.

Ali AKH

This the worst Apple Store I have visited in my life. The nearest appointment was 7 days away. I took it, when I arrived there, they told me they cannot replace my screen today and I have to take another appointment in the early morning!! Which I did, then they told me it will take up to 2 hours to replace it. But they couldn’t keep there words and waited for extra 2 hours!!!!!! People have their business, work or family. We cannot spend the whole day in the store just to replace the screen!!!!

Stephen Kenealy

Love this place. Brought my iPhone from the US while on vacation and they help me fix the problem

Andrew Clayburn

Gorgeous large store with a good selection of everything, but service was a bit slow and price seemed a bit high to me.

J. Suarez

Efficient and large. Great customer service.

Riana Andrieux

a very poor not to say the worst ever customer care, mostly when they know you are not from Spain, even if you just purchased a watch from them, they just can’t show any sign of friendless, it is not just in the culture of that house, so disappointing!

Hüseyin Taş

It’s an example of a quite complicated Apple Store. If you find your guy, you’ll get the regular expected Apple service, but otherwise employees try to get rid of you as soon as possible. To buy Apple products it works extremely fast, to repair quite tiresome. First of all in order to get an appointment you have to try hard online system (perhaps it’s because of the location, center of Madrid, but yet this doesnt explain why not to hire more/enough stuff then).

laura messina

Liked it

Amanda Ulricksen

Really great experience here! Had a sudden issue with a piece of hardware in my Macbook. I visited the store on a Friday afternoon and booked a same-day "emergency" appointment. Daniel was very so nice and helpful and spoke English as well :) He got my Macbook in for servicing that same afternoon and promised it'd be fixed in 2-3 days. To my surprise, it was done in less than 12 hours! Thanks Daniel!

Miguel Martín

Good store. I bought 3 laptops in my office. The store has made a discount. laptops work great.

Colin B

A slick modern outlet located in a restored old building. When I visited there were huge queues so hopefully you won't have those. Everything else is as you would expect in an Apple shop.

Francisco Real

Good place to buy and you can get yout taxes back when you leave the Country.

Bill Murphy

The store had more apple employees than customers, experience was horrible until we got attended. Apple is loosing it.

Halil Sabanci

I left my mac for battery change to this store. It has been a week, I havent heard and they are literally unreachable by phone. Apple people tried to reach them, they could not and now I am waiting myself on the phone for the last 1 hour just to hear an update about the latest status of my repair (simple battery change for the Mac). and the line dropped exactly after 1 hour of waiting. Quite an unpleasant experience though

black Joh

There is a apple store at Sol square in Madrid.

Diego Caicedo

Is a good place. Wifi is free. There aren't many chair if you want to wait. But okey, you can bring you diveces and repare it here.

Anisuzzaman Shobuj

Excellent apple store. Very big and free Wi-Fi.

Sohaib Nazar

Variety of iphones

Li Yang

Very helpful staff and nice store.

Anthony Rahayel

One of the beautiful apple stores spread on two floors. A nice place to discover

Pavel Dudko

Despite tons of tourists everything goes smoothly and quickly

Alexa Sparkman

Great location and nice employees but please make the bathroom situation a little bit easier! Women's bathroom was not clearly labeled and easy to access.

Alejandro Carrasco

I came with a problem and they just told me to make an appointment online. In any other customer service in the world they help you in the spot. If that's not possible, they make the appointment for you right there instead of dismissing you.

Daniel T W Nam

Nice place to visit for APPLE items

erez maor

Very efficient, great staff speak English

Marat Makmudov

Extremely long queues, staff rather unhelpful and is only interested in selling the products. Moreover, even for buying something you have to wait forever to be attended. The entire organisation of the store leads to inefficiency and extremely long waiting times.

Alex Liberzon

I had great experience with the service team in this store. Came without appointment, got on a waiting list and received a top service in a very short time. Efficiency and welcoming were the greatest parts.

Geldberg Stuart

A great experience of the shop in Madird, thank you!!!

Iustin Raducanu

Really nice apple store in the heart of Madid! The store is beautifully designed with all the electronics sorted into categories and placed accordingly. The staff are also very nice and are well informed, so that they know about all the products, even the ones not bade by apple. The prices are average for apple electronics, cheaper than apple online, but more expensive than amazon or ebay. I would reccomend going to this store to buy tech.

Ollie Nerothos

Good place to test apple products

Tony Granda

Worst Apple Store that I have been to in the world!! Went to get my camera repaired/replaced on my iPhone X only to find out that the whole phone needs to be replaced. Price 600€ and the worst part was to come when told that I needed to wait about 11/2 hours. After 3 hours still no MSM for tech support.. As a long time customer of Apple products from the origin (one of first with @mac domain) I am getting so frustrated with the new Apple that will soon be migrating to other quailed vendors. By the way a lot of Apple people walking around for sales but few for real support!!!!

Gabriel Lucas

I wish it was possible to give more stars. I thought my macbook pro was dead, it's a very old one, from 2010, and I use it on travels because it's light, durable and stable, and the today I thought it will stop working for good, it started with Wi-Fi problems and ended with a total shutdown and wasn't turning on again. I get to this Apple Store and everybody was really helpful in special Patricia, and now I can work again and don't be fired. I love this place!

Yara Alghanem

It was huge and very nice it has cases for all iPhones and you will get help immediately I love that place and also it’s not that far it’s only in the markets

Frances Teves

110% satisfied with the service I received here! I'm here for a student exchange and when my macbook broke down again for the 3rd time or so, I was strongly debating to either buy a cheaper computer school or spend countless hours using our school library computers. I believe Jose was helping me. Jose and his team were so understanding and professional. They were able to resolve the RIGHT issue and repaired my computer asap. So grateful for their help!

Sam Rudder

Patricia was very nice and helpful with fixing my Macbook. Although I struggled explaining my issue in Spanish, she was very kind and patient and worked through the issue with me.

Stale Vestersjo

Not possible to get appointment for a whole week when you really need the telephone for work! What happened to Apple service???

I. GJ

Well it's apple isn't it. 4 instead of 5 coz I can't deal with their deserved aloofness.

Pablo Costa Tirado

Top notch store in the best spot in Madrid. As always Apple strives for the best and they (finally) have an Apple Store in Madrid. It took a while but Apple has now a few Apple stores in Spain, and a few in Madrid.

ingetec flores

Ok

Marissa Perez

Too much of a name coming from such noble fruit or cause. Little interest in help, too much push to expand rather than repair. Poor customer services. My Apple has an Indian Doctor from Lavapies. Go for it 'cause Apple in Madrid is rotten....I bet Steve is turning on his grave.

Christopher Hoffee

As Always with Apple...expect to wait. Make sure to make an appointment!

Malena Luna

No me atendieron despues de esperar casi 30 minutos.. a 19:00 horas.. sabia un empleado q yo compraba laptop.. todos los empleados a la vista conversando entre si mientras habiamos varios esperanyo I decided to leave. An employee new I was to buy a laptop but he placed me at the table where these are in show.. after 30 min no one came. There were 5 couples all departing.. we all observed many employees talking and carrying on among themselves.. not interested in helping us.. I wish you all the best..

Shahid Arif

Good Apple store, they sold me a defective charging cord, I tried to get it replaced but unfortunately they refused as I missed the slip. I am not a local and visit Madrid once only after 3 to 4 months.

Richard Allum

Really busy and loud and there never seem to be enough staff available on the ground floor. Go upstairs and there's loads available. However the staff are very good as usual it's a shame their genius bar policy of reset it a few time before they do anything means you have to visit the shop 3 time before your problem gets resolved.

Simon Makriniotis

Tried to trade-in my recently purchased iphone 8 Plus (in perfect conditions) and couldn't because it was purchased in the United States. That's a policy nowhere to be found on apple websites.

Chong Peng How

Not crowded and has free WiFi. Great location overlooking Puerta del Sol. The Bear sculpture is just across the street.

Wietse Vanmeerbeeck

It was a very nice experience

Jocxan Bojorquez

Worst customer care in all the apple stores I have been ever in my life. I waited 3 hours and when they finally came the comment was “have faith”... clearly not the customer care you expect when you spend 2.300 euro.

Deborah Ausburn

The service team at this store was fantastic. I live in the U.S., and was traveling through Spain. I dropped my iPad, and the charger broke off inside it. My next stop was Madrid, fortunately near this store. I walked in when the store first opened the next morning, and explained that I would only be in Madrid for two days, and couldn’t wait for the next available appointment (7 days later). They worked me into the schedule. The technician explained that he might not be able to fix the problem, but he was willing to try. Fortunately, he was able to get the broken charger out of the port, and I did not have to replace the iPad. The team here salvaged my vacation (or at least my budget for the vacation). Even though the store was incredibly busy, everyone was very professional and attentive. I can’t say enough good things about the Genius Bar here.

paula socorro

The biggest Apple store in Madrid

Lucas Weismann

Apple. You need more locations. 10 day minimum Repair is too long of a cue. The staff were knowledgeable and helpful. The location is gorgeous. I'd definitely come back.

Steven Kay

no one answers

José Sandín

Apple’s flagship shop couldn’t ha a better located location, at the very city of our city. The place is nice-looking and the staff is friendly enough, still: for the best customer service available, go to their shop in Las Tablas.

Sara H

Bad customer service. An hour wait just for them to tell you they can't fix the problem with your device.

Edel Clemente

We were entertained immediately and the staff was very knowledgeable of their products. Our transaction went smoothly and in a jiffy!

刘好圆

Unqualified people only. They are happy to sell you bugged products but unhappy to fix it. In this Apple store, when you buy something you have to be happy and don’t come back to say that it doesn’t work. An employee came to help me but doesn’t event know what’s going on and try to fix my problem, solutions? Do the same things 20 times and even if nothing changed he asks me to do it again, he doesn’t even look at what he asks me to do he just leave and go to say hi to some friends. This is not acceptable from a brand like Apple and the customer service here is not good at all.

Murilo Holtz

Just love Apple store

RIDVAN SAMAN

Quick and very huge apple store.Get your jobs done less than 10 minutes

Tyra lumber

I had my phone stolen and they were very helpful in telling me my options

Ali Osman Bilgin

Waited literally 30 minutes to buy a Macbook Pro. I literally waited 30 minutes for someone to come and take my 2800 euros. After 30 minutes I left, and bought another pc in 5 minutes. You can go in there to warm up in cold weathers because no one will care.

Arie Berkovitch

Worse service ever, time is not important expect to be treated like you did a mistake for coming

Guillermo Zancajo

The best and nicest apple shop in Madrid