Reviews of Fuji Photo Film USA (Photo Studio)

Jo Mar

First I would like to again say "THANK YOU" to the staff at Fuji Edison, NJ for not only repairing my X Pro 2, but by doing it so quickly. Allow me to explain. I had an issue with my X Pro 2 not turning on. I live in Bermuda and after going online to find out there was a service center about ten min from my sisters house who I was going to visit, I called the service center to find out depending on what was wrong with the camera if it needed to be shipped etc. The service tech was extremely helpful with informing me of what I would need to do. I arrived in NJ on Thursday November 17th.16 and took my camera to the service center the next morning. I asked if it was at all possible to have it fixed by Monday since I was leaving on the following day. The lady wrote "needs by Monday Rush" and said we will do our best to have it done. I called as soon as they opened on Monday morning hoping that it was fixed. I spoke to Steve S the technician and he said "sure thing, it's done and ready to be collected". I told him "Steve, YOU my friend ARE THE MAN" he laughed and said I know. He proceeded to explain he replaced the board and it was fine. I again thanked him several times. I say all of this to say, it's this type of customer service that keeps customers loyal to a brand. I have been a Canon shooter for over 25 years when I decided to research the X Pro 2, looking for a smaller lighter system. While I do realize, every situation is different regarding repairs and you can't expect miracles, Well Steve, AGAIN, "YOU ARE THE MAN"! I hope you enjoyed the gift card I left for you as a small token of my appreciation for making me one happy photographer! Clearly the people at Fuji are doing something right by giving photographers great tools to work with along with exceptional customer service. Kind Regards, Jo Mar Bermuda

Jonathan Rojas

Steve S. has been awesome in helping me get my camera and lens fixed. Thanks so much

Florian Maderspacher

An all around awful service experience. Especially bad was the entire lack of communication from their end. When I reached out to them, the information I was given was contradictory and the person handling my case was borderline rude. The only piece of communication I received was the 'REFUSED' stamp when they returned my camera. No status update, no explanation. Very poor. It reflects badly on a prestigious company such as Fujifilm when their repair service is so intransparent and uncommunicative.

John M. White

Great cameras and great service.

SAYFITDIN ILMURATOV

Great place

Suren Vartanian

Ridiculously weird service. In order to fix thumb grip, fuji service asked 100$ and it's already 3 weeks my camera is in "IN PROCESS - REFUSED", basically i cannot get my camera back.

Travis Brooks

Nice employees... I'm one of them.

jorge moro

I've been to this location. Fuji is ONE OF THE BEST CAMERA companies to deal with. My first experience with Fuji was in 2005 when I took my dSLR to be repaired. I dropped it off on Thursday for an estimate only and on Monday got a call telling me it was repaired. I gulped as I knew it needed a new sensor as it was damaged. When I asked how much, they said no charge as a professional service. Let's see Nikon (which I shoot with now) do that. ha! Recently (feb 2013) I've come full-circle back to Fuji. I have begun to go back to my photography roots and invested in the Fuji X-E1 series of cameras with a couple of lenses. I still have my Nikon D700, and D800 but I use them so much less now. Anyway, since I received the X-E1 I've had a couple of questions. Whenever I call the Edison center I get a human, and a person who is not only knowledgeable about cameras, and photography but seem to truthfully answer questions. My most recent call was today to find out when the new Fuji X lens the 10-24 F4 would be released and I was told that would happen in August (2013). I have never, ever gotten a straight answer from anyone at Nikon! Fuji Rocks!!! And the folks that I've dealt with at the Edison NJ location are fantastic to work with, and talk to. I highly, highly recommend Fuji products due to the outstanding service I receive from these fine folks. Keep up the good work!!!

Melissa Techel

I dropped off two disposable cameras at a local drop off site and your company lost one of the cameras and the film inside it. After calling to see what could have happened and where my irreplaceable photos were, I was told they would be sent to the store when they were found and they were sorry for my inconvenience. I called back a week later to the same response that "production" still has not located my film and that the store will call me once the photos are found and developed. Don't worry though they wouldn't give me a timeline at all. Maybe a month, maybe a year, maybe never. DO NOT USE Fuji for any photo needs...oh wait that's what they specialize in...

Shayne Dowling

Thank you Fujifilm for repairing my XT-1> It was very refreshing to have you step up beyond the normal warranty and repair this "freaky" problem. Thank you very much! You are awesome!

Triple Bees

Excellent fujifilm service. I spoke with the kind folks there and am totally satisfied. Fujifilm ftw-

Harnoortransportinc Singh

I went to delivery on this 155 clevidence View Road the guy who work inside is very rude and he don't know how to talk with people I'm just half an hour late and he make me wait like 3 hours .I talk other ppl work there .they all say he is a s

Selmon Rafey

Have had nothing but attentive and thoroughly explained service from the team there on three different repairs; particular shout out to Steve Skolsky, who has repeatedly offered some of the best customer service and support from any company I've ever interacted with.