Reviews of FedEx Office Print & Ship Center (Photo Studio)

Carmen Quinlan

Karen was super helpful and efficient. She had a very positive and professional demeanor even when it got busy. Thank you Karen for your help!

David Stickney

Cindy was very helpful very polite and answered all my questions for further use I hope to visit there and use her professionalism again

Keith Henderson

I like the effectiveness of the staff on shipping needs.

Joe Fuzz

The new guy in training wishes he wasn't there working. They should get some new help.

Adriana Michele

Easy to find with good parking. Fairly easy to navigate. The staff will help if they are available.

Grace Cochran

Every time I come to this location the staff is incredibly rude and acts as if every customer interaction is an inconvenience.

Elijah Gray

Needed to print off some documents on large paper that UND doesn't make readily available to students. The employee working helped me out and everything went smoothly.

David Marshall

Good service, friendly staff.

CChange

Cost of shipping is 4 times compare to post office. Staff is rude!

Phillip Hertzman

Consistently understaffed at pickup desk and slow. There are usually other employees not seeming to be doing anything who do not help regardless of a long line of people waiting.

Martha White

I also came by here yesterday and liked it well enough. They do a good job and while I know it is easy to criticize other people it is better to praise them. I like coming to Kinkos shops and feel at home in them all over the country. This is a good one and I am glad to have found it, yeah !

Connor Cazac

Had a paper printed and spiral bound at this location, was in and out in no time. Forgot to have some documents added to the paper (my fault), went back and the Lady who had assisted me earlier added the documents to my paper free of charge.

Charles Angevine

My thanks to the kind woman who helped me print and scan some documents this morning.

Michael Sink

Very chill and good. Reasonably priced.

Todd Donovan

Made a mistake on my print job and they fixed it very quickly and professional. Will do business with again.

Margaret Tanzer

Karen and her staff did a fabulous job on our rush online print order. She was extremely helpful and provided superior customer service. The output looked great and our team was extremely please. Thank you to Karen and the Concord FedEx!

Erin Rauch

Friendly, fast service!

Gretchen Viray

I had been waiting in line for at least 10 minutes behind a couple also waiting to be serviced. When I initially walked in, the clerk was busy assisting another customer. She still turned to acknowledge me & thanked us for our patience. Since I had been waiting for quite some time, I decided to look in the accessories area when another customer walked in. At this point, I went back in line but he had already positioned himself ahead of me. We continue to wait as she is finally able to help the couple who was ahead of me. When my turn is up, the gentleman who walked in after me proceeds to the counter & as I speak up he says he’s here to pick up. The clerk made direct eye contact with me, knowing full & well I had been there waiting for an extended period of time & continues to help the customer who had come in after me. I left, there was no apology, no asking if I would just wait a bit longer for her to quickly help the pick-up, nothing. Horrible customer service.

aziz amer

Very poor delivery service. When I have a shipment with fedex, I always do not get on time because truck drivers are not willing to knock the door or use the bell so that I can get out and get the shipping. Very unsatisfied with fedex service.

Justin Kilmer

Terrible service, you call and asks them about a package and questions, and they have no clue what you're talking about or where your package is. Terrible service, If I don't have to, I won't do business with them. The guys at the store were way better than on the phone

Susan Holland

Chris the manager is Great! I was an out-of-town vendor at a conference and my handouts did not arrive by mail for my booth. Just before they closed Chris made sure I was taken care of and even helped me find the most economical options. I only wish Chris managed the store where I live!

Richard Vanderhorst

I came in with a box to return to Bed Bath and Beyond They insisted that the box was defective requiring me to buy a new box. The next gentleman that came in got hit by the same scam. There was nothing wrong with either box. They were rude

Josh Dyrstad-Cincotta

I've always been greeted promptly and courteously. I'm kind of a regular in there now and I've always been kind. I don't know if treating people the way you want to be treated comes in to play there but I like their customer service.

Anna Blaine

Terrible service. I went in this morning and asked if I could download, sign, and scan for e-mail some time-sensitive documents. I was told that yes I could, provided I had a flash drive. I said I would go home and get one, so they knew I intended to make a second trip to get this done. When I returned, the wifi didn't work. I stood in line to ask about the wifi while the employee chatted away about completely non-work related matters with another customer despite knowing I was in line. She said the wifi never works and actually sent me to the coffee shop a few stores down. The coffee shop didn't want me using their wifi without buying coffee. To recap: they let me make a second trip knowing I wouldn't be able to do what I needed to do, they made me wait in line longer than necessary because the employee wanted to socialize, they expect the coffee shop to provide a service they claim to provide, and I was unable to complete an important, time-sensitive task they assured me I would be able to complete there. Thank goodness for Grand Forks Public Library.

Travis Hickey

While we didn’t actually do business with this particular FedEx store, my wife and I were greeted and eagerly assisted by a gentleman named Brian. We had foolishly gotten very far from our room rental late this evening and with the sun going down and some seemingly unsavory characters slinking about we were trying to get a ride from an Uber. Our first attempt ended with our driver never showing. Our phones were far too short on battery to attempt again and the long dark walk back seemed too daunting. We went into the FedEx store and told Brian of our situation. He got us a phone charger and happily waited patiently for us to be rescued by another Uber. My wife and I are deeply grateful to you Brian and will always remember the evening a friendly FedEx employee eagerly helped two thoughtless Okies get rescued. Thank you Brian for your willingness to help. I hope your actions are rewarded.

Mitchell Jensen

Took an entire hour just to get DirecTV shipped back, waited in line for 45 minutes... unreal.

Avah Marion

The man peed in my yard!!! Gross

Rob Brind

Super expensive. $65 for two posters.

NON Shipper

Attempted to ship a package to Germany using the standard German postal code for the town. Was told by Bethany that it wasn't a valid code 3 times. Went home and did it online in less than 1 minute with the same code. Package is now one day late and a 70 minute round trip drive wasted. I wish they'd train their employees to do their job.

Sally Delevan

I was beside myself when my .doc document was skewed - would not show the correct font on the funeral program I was wanting to print. The woman at the counter knew exactly what needed to do - change the document at home to a PDF file. And voila! It came out beautifully. Many thanks to such a knowledgeable staff member! She was kind, courteous, and patient!

James Coddington

Staff was friendly and helpful to myself and everyone in the store. Even had me cut ahead of the lady in front of me who was shipping a large number of items while I was simply picking up a delivery.

Titus Melanie

Totally uninterested in helping customers. I was third in line, waited until a fourth customer came in and when the two workers still didn't acknowledge us in any way I left. UPS was able to get the package out in a timely manner.

Carl C

Terrible service and unknowledgeable management

Pachakaren

Sorely understaffed and what staff there is moves extremely slow, the lines are long and it is torturous to go here almost every time. It's like going to the Post Office or the DMV. Even though it's located in my neighborhood, I avoid this Fed Ex as much as possible.

Rob Evans

Very nice and helpful, pleasant visit.

Ellen Pfeffer

Quick printing out of our boarding passes. Downloaded into my smartphone, then emailed to FedEx. Easy peasy, and great service.

Galen Thompson

I agree with the previous reviewers. The service is incredibly poor. The personal are poorly trained but are adept at maintaining a very arrogant attitude. Apparently the person I dealt with is considered one of the better employees as I have had past interactions with her and the outcome has always been the same yet she is still employed. This is the last time I will deal with FedEx. I took my business elsewhere and was met with courteous, helpful staff. STAY AWAY FROM THIS FEDEX SHOP!!!!

Sheila Gonzales

I had to scan and send information for my college kid. I found this branch open and rushed over on my break from work. The clerk was so helpful. He got me started and then answered my questions so I could finish up quickly. Thanks again.

胡俊文

This Fedex office is the worst! I called them to ask about one of my package and they just put me in hold! After a few minutes a man says thank you for choosing Fedex and ha hung up.. I'm like what the hell is that, seriously? What kind of service it is, so stupid. What kind of attitude is that?

Kevin Rouff

Honestly these guys have always been more than great with me, dont know what anyone could complain about. Top print and ship spot in downtown

Jennifer Boisvert

Super friendly and efficient...made it easy!

Kathryn Smith

I regularly take Ground packages over there from my office because we don't have a scheduled ground pickup, and leaving work a few minutes early to drop off the packages saves us some money. Last week I showed up at 5:30 to drop off a package. That's 30 min. before the posted 6pm deadline for ground shipments. They were busy and the clerk indicated that if anyone had shipments that were ready to go we could leave them on the counter at the unmanned desk next to where he was working. I made the mistake of doing so. I had requested email updates when I set up the shipping order, and was not please to find when I got the first one that it showed my package was tendered to Fedex on 5/11, not on 5/10 when I dropped it off. Apparently they just forgot about it until after the day's package pickup had already happened. So beware - if you want to be sure your package goes out the day you drop it off, stay and see it scanned into the system.

Michael Hinkle

Girl at the shipping counter went out of her way to help me ship my package for less.

Melissa Sheehy

I was shocked when I compared rates and the amount of time it would take my box weighing less than 12 pounds to get from NH to Florida. Between FED EX USPS AND UPS I don't know why the other two companies are still in the box shipping business! Fed Ex rates came in at about $9 less expensive! Take a look at the chart and compare the rates for yourself! Thank You Fed Ex!! I will be checking in with you a lot more often!

Justin Haskamp

Great expiernce worked well with my order!

Casey Mallinckrodt

I use this store regularly and they have always been knowledgeable, gracious, and the work has been done on time and to the standard I expected based on the prior agreement.

CDC HOA President

There's almost always a line and it moves slowly. If I try to call, many times the phone rings forever.

Jenifer N

Not surprised that I'm not the only one who feels this way. I go there because I don't want to drive to the airport, but that's it. The few times that I needed more than just to drop off a fedex package, it's been nothing but a headache. I've been treated rudely, ignored and misquoted prices. I've even requested a package be held there for pick up and when I arrived, the lady behind the counter told me it wasn't there - but I could see it on a rack and finally had to insist that she show me that package... and it was mine! She didn't even apologize. She just shrugged her shoulders and said "Who's next?" And would it hurt so much to smile occasionally? Or say "Thank you!" when someone buys your products? Geez...

What's What's

FedEx is better then UPS but I do notice North Dakotans generally have horrible mannerisms hence. "What you see is what you get" Its like measuring blades of grass stars need to be down graded for this region to a "Progress Bar"

Tom Harlow

Saw some older negative reviews so I thought I should rate my visit today. I was acknowledged as soon as I walked in the door. The service was prompt (there were two customers ahead of me). My request was for printing. I came in after 5pm needing approximately 520 pages printed, collated, three-hole punched, and placed in a binder. The customer service representative opened the file from my thumb drive; was very familiar with the Adobe software; she also informed me that the printing would take about 10 minutes, but that she could assemble it right afterward. I had other errands so I stopped back an hour later and the job was completed. I will certainly use them again. One other item, I could have rated this five stars, but that's like getting 100% on an essay test. Does anybody?

Sylvie Akpan

Well I was the only customer at the time so my prints got out super quick. They close at 6pm on Sunday and I got there with 5 minutes to spare but the rep ( Richard) didn't make me feel like he had to rush my jobs. He was polite and I was happy I could get my pictures. Good day for me!

Lucy Nevanen

I ordered a package from a company that only ships with FedEx, and since FedEx is unable to get into my apartment building, I request to hold them at the store. I checked the status of my package, and it said it was at the Fedex location for pickup, as I had requested. When I went in to pick up my package (with my car running and someone waiting for me), there was only one employee working. The woman in front of me was ordering a very complicated order for her wedding, and I stood patiently unacknowledged by the Fedex Employee. I stood there for 30 minutes without any service or even eye contact. Finally I said excuse me, I just need to pick up a package (as the person in front of me was obviously going to be taking a long time). The employee was so rude, and said it wasn't there yet. I told showed her the tracking information, and she still said that it wasn't there. What really annoyed me was that while she was helping the customer in front of me, she was waiting for things to print and could have just quickly looked up and greeted me, asked what I needed. I stood there for 30+ minutes for a service that took 2 minutes. I would not ever use Fedex again if it wasn't for this company that I often order from and they only use Fedex. I would highly recommend NOT using this store, unless you have unlimited time to stand in line and don't care about customer service.