Reviews of Apple Briarwood (Photo Studio)

Tina Sanders

They helped me solve any issue I’ve ever had. Really prompted service and organized store.

JR Ray

Never know that this is the oldest apple store...

billy bautista

Nice place to shopping, good stores, great location, people friendly

Gwyn Jones

Good service, busy, go online make appointment

Dejan Radic

Unfriendly staff at the door, makes you go get the service somewhere else. Tried to switch the color of Apple Watch series 4 band, was told “not possible” online customer service said not true. Hmmm untrained staff or just careless. 4 employees were at entrance talking about personal life, instead of working for customers?

Trendz Motorsports

So busy there no one spoke to me and I had a $160 item in my hands ready to buy, so I put it back and left. I never liked Apple but my wife does this is just another reason poor customer service.

Carlos Agudelo

I went to get an old iPad reset to factory settings after multiple attempts by myself. The appointment was quick, the young lady tech was very savvy, kind, and able to do exactly what I needed. She really knew her stuff. I ended up buying an extra long and rugged power cable for our new iPad Pro, and she gave us an additional discount based on the company I worked for.

India J. MacGregor

Great customer service and not a long wait considering how many customers were in. On numerous occasions they've hooked me up with my laptop and the warranty

Amar Mandalia

I bought a phone online. Come to pick it up. While I wait for my phone to come for 20 minutes another customer who is a walk in customer gets his phone within 2 minutes. What’s up with that?

Jeet Shah

Staff here is always great and helpful.

Natasha Johnson

I was waited on immediately and taken care of. Love the customer service.

Julie Touchberry

I only needed to pick up a phone ordered online. I found a salesperson who was very helpful and kind. I was in and out in about ten minutes..

Renae Turner

I found them super helpful and friendly.

Subhajit Mohanty

I was with my friend who wanted to transfer the data from the damaged macbook to new one, but it was not possible because of some ssd enclosure is not working and they didn't have a spare one. Other service is good, very punctual.

Michael Kubik

Bad customer service from one of the associates and the manager who probably gave me a fake name and refused to give me the name of the rude employee. I called Apple directly and they’re taking care of the problem device I brought in.

DeAnna Martynenko

called and spent forever on hold

Brad S

Always so busy come on

Breshawna-Mae Thomas

Customer Service Sucks! They’re Very Rude and Talkative. They Need to Help Customers Faster Without Attitude.

terisa broughton

Dave was a great employee. Super friendly and funny. His service was quick and efficient. Never expected the visit to be so positive. Thanks so much Dave, my daughter is back a happy camper.

Pat Wilson

Amazing mall every store a person could ask for from very high end to moderate. I was looking for the Apple store, the staff were over the moon!! Extremely helpful & nice. That’s my new Apple store it was worth the 63 mile drive.

R. M.

Stellar experience. Aaron met me at the front door, helped out with my pickup, and pointed out both a student discount and a back-to-school deal that I'd missed online. He then proceeded to wrangle through multiple returns and credits until everything was correct. Knowledgeable, friendly, and efficient - my experience was excellent.

WENQING ZHU

Great place and great people. I have visited this place twice time in the past 2months: one time for buying a computer and the other for repairing it T_T. Actually I went to another Apple authorized shop first and they told me to change everything which will cost me about $800+. And I went here, the stuff helped me check my computer working condition carefully for free and there is nothing wrong(after I spilled coffee on it (˶‾᷄ ⁻̫ ‾᷅˵) That is definitely a better place to get professional help!!

Corynne Gregory

I came in this afternoon for a MacBook Air charger that I needed ASAP. Chris helped me throughout my purchase and went above and beyond. All of the team members were super busy with guests, but many of them checked in with me while I waited to make sure I was ok. Thank you Chris for your empathy & thank you to everyone else in the store that made my experience positive.

Kirankumar Desai

Good store with good and very supportive staffs!

Madi Peterson

Today I went to the apple store not expecting to purchase a new phone, but to fix mine at the genius bar... turns out I wasn't able to save my old phone and it just happened to be the day the iPhone 11 came out! It was crazy busy, but the staff was super helpful. My phone was taking a long time to load and transfer, and the staff was super friendly and kept me feeling important and noticed while I waited. Lizzie and Bobby were especially helpful and kind! On such a hectic day for them they were greatly spirited and perfectly helpful! Thanks apple team!

Destiny Decaminada

Very fast service even though there was a line to get into the store. They fixed my laptop free of charge and educated me on how to fix it if the problem were to come back. They also don’t work on commission so they’re not going to pressure you into buying anything.

Nana Kubo

Awesome! They have a sweetings and a yummy cheesecake store :)

Jay kar

Nice place. Not crowded

Jesus Corona

Excelent

Ashley Oda

I’m very disappointed in the service of this store. The employees are far more concerned with quoting policy than being empathetic to customers. When you have a malfunctioning device, they will find a way to charge you for it. It is a far cry from the customer service that should be behind these products. Technology will sometimes fail, but having a apathetic attitude and quoting policy time and time again is not the way to support your customers through technology fails.

Meguro Tokyo

Amazing place with all the best that Apple has to offer. The customer management system is well defined, and while wait times can be long - when it busy, one doesn't get lost (in the system), fear not, for a well trained associate will be along (eventually) to aid and assist. A cool place - check it out!

emily smolarek

Made an appt at Genius Bar. Very knowledgeable and resolved my issue right away. Even spoke with the manager who was very kind regarding the issues i was having with my phone which was beyond his controls. However he wanted to make sure I was happy

Yan Ravid

They must've been having a big event because I was standing around for a few mins. The employees seemed nice as and I'm sure they were, but I decided to not wait and go buy it from walmart instead, where the product I was looking for was 80 bucks cheaper also. I might go back for accesories, at a time when they're not as busy. Note: employees were professional and courteous just didnt have time for me right then

Desiree Day

Amazing customer service!

Raymond Yang

Very helpful staff. Great free lessons on iPhone usage.

Benjamin Tackett

Everyone was so friendly and helpful.

Laron L Bean

Wonderful products

McKenna Moulton

Had a pretty good experience here. I scheduled ahead of time... my macbook was overheating a lot. Turns out I just needed my fan cleaned and the staff was nice and helpful. I was in and out fairly quick.

Leah V

Words really can't describe how bad this location is, both in terms of customer care and overall competence of the employees. I purchased a new iPhone XS from my carrier, and noticed that the battery seemed to be draining much faster than it was supposed to. I finally called Apple Customer Support, who scheduled me an appointment at my local "Genius Bar". Upon my arrival to the store, I was eventually assisted by "Matt". Diagnostics were ran, and Matt confirmed that my battery was bad and recommended a replacement. He then asked me if I had "3 hours to kill, since we're pretty busy here today". I explained that I had another appointment that I really couldn't miss, so he then told me to go back to my carrier so they could swap the phone itself. He gave me a printout stating that the phone should be replaced and sent me on my way. I drove the 10 or so minutes to AT&T, where they were totally bewildered by what I was told at Apple. They explained that they never swap out Apple products and any replacements (for parts or phone) had to be through the Apple store. He then called the Apple store on my behalf, explained what happened, and told me to go back to them where they'd "prioritize" me. Again, all Apple's mistake and AT&T went above and beyond, as they usually do. Back I go to the Apple store, where I worked with a nice woman who apologized profusely for the error and said I definitely should not have been told to leave and go to my carrier (thanks, Matt!), and she swapped out my phone for a "new" one. She was pleasant and apologetic the entire time and was the one good part of this whole ordeal. Later on that day, after finally getting home, I realize that the "new" phone I was given had a dent/chip in the metal frame, close to the side button. Mind you, I hadn't taken it out of my purse and had solely used my work phone since leaving the store, so it had definitely been given to me damaged. I will say that it wasn't a huge spot and perhaps wouldn't have been noticed without a critical eye, but seeing as how these phones are expensive enough to warrant a black market kidney sale it was bugging me that it wasn't "new" in terms of damage. I sucked it up, called the store to let them know, and they told me to come on back and they'd give me a different phone. I get back to the store after a quick dinner, and it's around 8pm at this point. A girl finally wanders over to help, and she was young and seemed very new. A guy who was extremely condescending kept coming over to help her and ask questions of me, although the person I spoke to on the phone said that they had made a note of all that took place that day and I'd again be "prioritized". I'll try to summarize from here: I got a replacement, was asked if I wanted to set it up there, I (stupidly) declined and said I really just wanted to get home (it was 8:45 at this point) and left. I finally got home around 9:45, went to set up the new phone, and saw that the phone displayed an error message stating that it "couldn't be activated due to an error". I call Apple Tech Support who would only suggest restoring the phone through an iTunes backup, which I tried repeatedly, but nothing would activate this thing. They passed me along to a supervisor, and we eventually figured out that the girl at Apple had never scanned in the new phone, so the dented phone they had at the store was still registered to me and this one wouldn't work until that could be fixed (IMEI and serial number error). The supervisor submitted a request to their "Chain Errors" department and said it'd be fixed when they got to it. It finally allowed an activation at 9am the next day, nearly 24 full hours since my original trip to the store. TL;DR don't go to this location if you value your time and/or sanity.

孙晋文

Remember back then people were nice and friendly at Apple store. But now this place is such a mess and very disorganized. All of the employee look very busy running around no one even ask if I needed any help and not even put up a smile or greeting. Some of the employees are just standing in the middle of the store, focusing on messing with their own iPad in their hand don’t even bother to help anyone. Finally I picked up some iPad accessories, and yeah Apple think cash register is too mainstream, I have a to walk all around the store and try to find one employee that who actually care to check me out. Very very bad overall experience. Definitely recommend people to go to Best Buy instead. Their employees are so much more friendly and helpful.

Ed Hennessey

Short wait very helpful

BRIAN S

Helpful group of workers to help my 84 year old mother with her phone!

Audrey Lloyd

Busy, but very helpful !

Doug R

Took my exchange student to pick up S 10. She received great service and all the help she needed. On the way out i quipped that I wouldn't be back because I have a Galaxy 6 that takes a licking and keeps on working. Apple products are notorious for breaking one day after the warranty expires.

Arthur Talbot

"Lightening" fast service and expert comprehensive care. Our software and hardware repair issues were resolved 1st the Genius Bar with gracious explanation and, when required, fair cost. 11/10, would recommend.

Tim Petrowitsch

They couldn't fix my Apple TV after a bad update install. So they grabbed one off the shelf and handed it to me. Was super happy. The chaos in the store and lack of any visual organization is what takes off a star.

Jake Toth

Had appointment. Wasn't told of need to upgrade os for screen repair. Back home. Back up. Upgrade. Return. Wait the 1.75 hours. Told we can't fix a hard part due too 3rd party screws and battery glue? They couldn't prove either claim. Thanks for wasting our day and money.

Jasmine Jones

Very Unprofesional and inconsiderate staff. My husband and I walked into the store without any acknowledgement he had to greet staff a woman and guy walked completely passed us as if we weren’t good enough. Anyway the day before we had a very long talk on the phone with our phone carrier and Apple about a replacement phone because my husbands phone was accidentally broken we pay for Apple care and insurance through our carrier so the phone is well insured and they went over and beyond to make sure we were satisfied customers the woman we spoke to from Apple Care name was Mary ex1137904 she was very nice and helpful and went over and beyond. She gave us 3 options to go to Briarwood mall and pick up replacement device, get a box sent to our home and when we send our broken phone they will proceed to send our replacement device,and lastly they could’ve sent our phone with a card on file holding the full payment of the new device until we send the broken phone. She insisted we just go to our nearest Apple store she specifically said briarwood Apple store, because it was the closest to our location which was an hour away. So we did just that I called Briarwood Apple store and talked directly to a person to make an appointment so I wasn’t waiting because I know how busy Apple can be and the guy I spoke with said no you don’t need to make an appointment to pick up a replacement phone I said okay so I won’t be waiting he specifically said No! So when my husband and I finally arrived after getting ignored and having to greet ourselves to the young lady that walked passed us she asked what we were here for we gave her the run down she then said okay I’m gonna have a specialist take a look at your phone you have to go to the back table and wait I was very annoyed at that moment and I told her I would’ve made an appointment if I knew I had to wait awhile for a specialist I told her I called and they told me I was fine she said “You talked to someone from here” I said yes and she kind of rolled her eyes as if I was lying and didn’t say anything else about it. We still had to wait! So our specialist finally came to us and remind you I gave T-Mobile and Apple care a full description of the phone and why we needed a replacement prior to us going to Apple at briarwood. They guy sits down take a look at our phone on file and he immediately start to ask what happened to the phone how far did it get dropped we told him and he said I really don’t care I just like to ask but I felt like he was judging at that moment. Nevertheless, he proceeded to tell us he can’t do anything with the phone he can’t give us a new phone because the system isn’t letting him, then he said the SIM card is red flagged, just coming up with multiple reasons. I was very angry because I drove an hour after being told to pick my phone up because I’ve been with my carrier for over 15 years they made sure we were well taken care of and we didn’t have to pay a deductible either for the replacement phone which is usually around 150.00. I told him is their a way he can talk to Mary from Apple and get ahold of someone we talked to he said No, “I can see your information right here on the computer” and he told me I didn’t talk to anyone from Apple that it was only a T-Mobile specialist, basically calling me a liar and might I say again her name was Mary ex 1137904, so I beg the differ. I would like to say I felt we were being racial profiled, for two I feel that he specifically put something in his computer to red flag our device which is a 100% legit device that I pay insurance on every month! So I was offended and I don’t understand how that I gave the specialist the SIM card number the imei number the description of phone, the damage that was made to the phone and they approved everything but when I get to Apple Store in Briarwood mall it’s all of a sudden a red flag and I can’t get my replacement phone. I’m very disappointed with that Apple store I’ve been to novi Apple store and Somerset Apple store and always great customer service.

Zachary O'Keeffe

Made a couple trips here recently. Was amazed at how quickly I got help from Yasha without an appointment the first time. Unfortunately my issue was not resolved then, so I had to go back a second time. That time I made an appointment and got in fairly quickly after arriving. Thankfully David was able to help me out, though the ultimate resolution wasn't my preferred outcome. I was disappointed by the cost of having to replace my phone (none of the insurance I thought I had seemed to cover coke damage, much to my dismay and frustration). Nonetheless, all the team members and Genius Bar folks were courteous and helpful.

KoolAidsMan 667

I’ve never been there but I’m trying to see about the battery thing for my iPhone 6s and I waited for 20 minuets and nothing. I’ve tried 10 times all different days and at different times, and all just a robot that doesn’t help me with the problem I’m having at that moment. Fix plz, I can’t deal with this crummy battery I have at this moment! It dies so fast!!!

Alexis Hager

Failed to communicate that glass protector case would be unrecoverable due to repair. Returned phone to me w/o mentioning it (before or after repair). Out $50. Not their problem based on lack of concern when I called to follow up.

Jessica Riley

I made an appointment to get my phone fixed the day of. Kyle was very friendly and ran diagnostics on my phone to try and fix the problem. I ended up having to get it replaced but I was very pleased with my service!

Youssef Salloum

I went to the store to see what’s wrong with my iPad Pro after customer support via phone couldn’t help, extremely disappointed in the service of this store. I made it half way in till someone finally greeted me and they were even surprised when I told them I was not greeted (store was not busy was able to get a tec appointment 5 minutes wait time). Similar to what others said the employee who looked at my iPad was extremely unhelpful every time I would ask a question she would tell me it’s up to you and didn’t help to explain anything to me on what the problem is. My iPad Pro started malfunctioning when I updated the software and was never the same kept on freezing and couldn’t scroll anymore and all she was worried about was telling me it’s on me nothing they can do and people keep on blaming software updates for the malfunction. Definitely not the level of store when I compare it to others.

Chris Sorenson

First, you wait forever, fine, I get it. Then, they can’t fix it, fine. Then, you want an exchange on a 6 month old product that quit working and you get the “ we don’t do exchanges like that anymore “ so you’re sent home with nothing until they get parts in, when there’s product on the shelves for retail. Way to take care of the customer! You guys knocked it out of the park!

Ericca Scott

It's Apple. It's Briarwood. Don't go there hungry or having to use the bathroom... it takes forever.

Kyle Wimple

I will start off by saying this. I am not a fan of Apple products nor do I own anything that is made by them for various reasons I am not going to list here because that is not what this is for. My g/f has an iPhone which is how I ended up here. With that being said, this location has hands down some of the best customer service I have received anywhere. We showed up at 8pm (after spending hours at our cell providers store with no answers as to what was going on with the iPhone). When we arrived it was packed with only an hour til close, and there was an hour wait to even possibly get the chance to see a tech about fixing the phone. They took our name, and we waited. Within a few minutes we were seated at a table, and within a few minutes of that we had a tech at the table with a laptop ready to diagnose and help with our issues. They make the experience seem personal and like they really care about your product issue(s). The issue she had was a known issue with the model iPhone she had and after finding out that she had Applecare, and it was still under warranty, they replaced it no questions asked. The customer service was so top notch they almost converted me into an iPhone user (kidding never gonna happen, but the experience was excellent). There are a lot of companies out there that could take notes about how Apple handles their customers and customer care. I wouldn't hesitate heading back here again if we have any more issues with her phone.

Billy Keener

Limited selection of apple products. You can order a computer and get repairs done here. Other apple devices are available. Ipads and iPhones. Its often cramped in this store. Also clerks wont answer questions that arent related to official uses. Finally miss the choices of speakers that this store used to have.

Katherine Siller

I came in under the impression that my phone (water damaged) would be unsalvageable, but Chris worked some magic and now I'm going to be able to get my data back. He also gave me some really good advice about how to get it fixed at a reasonable price, and how to keep this from happening again. Thank you, Chris!

Safwan Salman

Helpful and nice... But very busy

Lynn Miller

Very well organized, and staff was very helpful.

Laurie Massie

Had a robotics class for my girl scout troop here for FREE! It was great and the staff were amazing!

Abhi Kumar

Phenomenal customer service and very friendly staff.

Eric Hauk

Why should I have to wait 45 minutes just to drop my phone off????? Can’t even leave the store... You would think a tech company could master the art of text messages.

Loyd Mbabu

Lots of cool toys at the Apple store

Chris Baharis

Restored my phone, even though it had already been restored and I told them that. Issue still persists! Thanks for nothing Apple. Will be contacting corporate since they are just there to waste your time if you’re not buying anything.

Cheol Kim

Good service and fancy display

Doug Willming

Very helpful and quick I'm happy !!!

Anna McTaggart

The people here were pretty helpful but I ended up having to solve the problem on my own

Christy Ritter

Lines are ridiculous for repairs. Staff could have been more helpful and offer suggestions to try cleaning charging port on our own instead of waiting nearly 2 hrs only for the technician to bust out a paint brush to clean charging port. Yes it fixed the problem but was a useless 2 he wait.

Alaina Vincent

Fast comprehensive service. Knowledgeable staff. Truly solved my hardware problems when in a bind. Like any apple store I recommend an appointment , but they were very quick to see me within mins of arrival. 10/10 would use them again.

Checkered Flag Interactive

Staff are overwhelming and even when you make appointments prior to, the wait can be ridiculous. Apple should look into leasing a larget unit and staffing it more and doing a different floorplan. They could increase profits and make customer experiences much better by doing so.

S Lem

i'll save everyone the time, here's their advice for every issue: reset SMC and NVRAM. Did both. they just shrugged

Sphoorthi Gaddam

I gave my macbook pro for repair and it is more worse now. My macbook gets heated up within half an hour of switching on and no load on processor. Surprisingly, the store employee says it is normal. They should understand apple devices are not made for getting heated up so quickly. Bad customer service.

elizabeth morehead

Very helpful. Friendly.

Sirius Bilthice

Visited this store to have my cracked iPhone 8 screen replaced. I had a 11 a.m. appointment. Only waited a few minutes for them to accept my phone, and they had the screen replaced in under an hour. The employees were courteous and plentiful when I visited the store. I will be back for any further issues with my Apple devices.

Craig Maxfield

Made a Genius Appointment online. Went there 15 mins early, line to check in was well outside the door. Went to Genius Bar, waited about 10 minutes, watched a gentleman check someone in. At 3:35 I asked a guy if I had to check in up front as I had an appointment, he said yes, no exceptions. Went back to front, waited in line about 3 minutes and neither check in guy advanced anyone, there were 15+ people in each line. I get its the holidays but what's the point of making an appointment if you still are gonna wait in line for a while?

Sandra Chen

Three visits for a simple battery replacement with no resolution. First visit, they were understandably busy and I didn't get to talk to anyone. Second visit they didn't have the part. Third visit they didn't have a certified technician. Do yourself a favor and order a third party replacement kit online - you'll save time and money.

Laura Burroughs

Wonderful friendly fast service

Marc-Grégor Campredon

People are super nice. However I would never recommend them for any repair if your devices is not under the Apple Care. They do the work fast but just have some sort of very nebulous standard fee for each devices... You pay, it is done, but you get no real details on the reason your computer failed. They won't provide you with any detailed so you can not activate insurance or won't have enough for taxes purpose. If you dare ask you, they will make you wait long enough to discourage you with some very formated answer: "we can not provide this information as the job was done by a technician at a warehouse and his report is blank". They do promise you an email with more details if you leave the store. Email that never come of course. However the invoice does come to your email... Anyway. I would not recommend them for repair has they never very shady on the whole process.

Leah Staricha

I was having an absolute awful morning today and I opened my brand new Macbook to realize I had the wrong one. I went back to the store and these two lovely angels helped me out and helped cheer me up, as I had been in tears all morning. They completely turned my day around while also getting my the correct laptop. There was a price difference, but that didn't matter to me. Their kindness was exactly what I needed and I'm so thankful for them! Absolute fantastic customer service. Would recommend going to this Apple store 12/10. Thank you both so much! Hope you see this.

Jackie McPherson

We visited with our girl scout troop for a badge class. The staff was very well educated and knew how to work with our age group. They blocked off an area for the girls so when the store opened they weren't bombarded with customers all around. Great experience!

Chris H

Jordy is the rudest jerk to work at an Apple store. He was unwilling to honor the warranty on my son’s phone this evening, presumably because they were 15 minutes from closing and my son is a teen trying to handle things on his own. When he refused to honor my sons warranty, my son called me from his friends phone but this jerk still wouldn’t talk to me on the phone he just wanted to run his fat gob in the background... this idiot just cost Apple my business and 6000 in Apple products that won’t be upgraded.

Scott Huffman

Online order not ready. Staff not helpful at all. Seem put out that they have to help people buy things. Process of giving them money for stuff is crazy slow. Avoid.

annamarie cusmano

Asked a young male to assist in unlocking my Apple I pad that was purchased in Oct 2012 at a charity auction. Apparently Apple did an update and found an old apple ID and password which I forgot and , therefore, could not get in it. I was given two options, one to miraculously remember my old id or present a receipt of purchase from 2012. I had neither and he then stated I should "dispose of my i pad responsibly". Went o the Apple store in 12 Oaks with my husband and they resolved the issue with management assistance. I will NEVER go back to Apple store in Briarwood and ask for assistance from an employee who obviously doesn't know as much as he thought he did.

Alexandre Daly

I'm generally not a fan of Apple products, but I was very impressed with the whole experience. My charger broke, and I wanted to exchange it with Apple care. The store was absolutely packed, but I got in and out with a new charger in less than 20 minutes.

James Estabrook

Huge wait slow service didn't even fix the problem

Tammy Warren

It was very crowded but I got in and got out. I was very pleased today

Alkis Triantafyllidis

Best of the Best, Top of the Top, Second to None. All people working there are super-friendly, nice, helpful and every other positive think you can imagine, although their workload is crazy!