Reviews of Best Buy (Photo Studio)

Evan Danielson

Helpful staff who (in my experience) provided a mostly unbiased overview of their offerings in a more helpful, less sales-focused way than one would expect. They helped make an informed purchase and presented relevant and popular alternatives to the products I initially considered.

BetaRidley Games

My bro works here, and he's super cool, so

Nancy Romano

Great selection of electronics, goo service and great prices!

William Lambert

Great place to shop. Military discount for Vets and Enlisted.

Amanda Harriman

I wish I could share more of an experience, however I only visited this store for a total of 47 seconds. I placed my order online and choose the pick up in store option. It was fast, convenient and super easy. The cashiers were personable and friendly in the quickest fashion ever. Overall, a lovely experience.

Space Cowboy

They have electronics. I love electronics. Great place to grab PC peripheras, keyboards, mouse pads, headsets & prices are slightly above online, but w/o the waiting. Friendly service too.

Alyssa Dusoe

Always seems undermanned, you will probably need to search for someone to help you if you need anything. Pretty run of the mill BB

Isaiah Arel

I understand accidents happen, but: Since they were out of stock for an expensive camera I was buying, they had to order it. When i came back to store to pick up order that was supposed to be guaranteed in they realized the employee charged me without making the actual order! I then waited 25 min. Est. For them to sort things out to have them tell me they cannot properly order me the camera because warehouse is out of stock. So, they gave me a refund which I will wait few days to come back to me!

Mark Bourassa

One geek squad employee seemd like I was bothering him. When employee who was helping me asked him a question for me, he refused to answer. If you talk to the husky guy with a bushy beard, good luck. He was a jerk.

Logan Ridge-Howard

Always better prices on phones than Sprint store!

mark foxwell

Well layed out store plenty of help

Bruce Forbes

My one yr. old phone is acting up, I have a 'Geek Squad' service contract for it, so I went to Best Buy to see if they could give me any help. The Geek Squad person, rather than taking 3 - 4 minutes to answer some questions about the phone, insisted I make an appointment and come back the next day (even though he was standing around playing with HIS phone). I did get answers from the very helpful salesmen who work in the phone part of Best Buy.

Dylan Gundberg

Cool place to work lol

Tim True

Had the camera battery that I needed.

vanessa ouellet

No wonder they are all closing!!!!!!!! Spent 500$ on a special red dead redemption game and ps4 pro bundle this place wouldn't allow us to keep the game given there won't be another one available for over a month! The ps4 console wouldn't even take the disc its useless as a bundle! Sold us just a ps4 pro for the same exact price without the game! Also that exchange took like over 30 minutes and 3 different people! Place is a joke!!!!

barron tibbetts

Amazing selection prices aren't bad

Gary McArthur

Very good.I like doing business with them.

Renee Hall

Make sure if you go into buy anything that you do your own extensive research on what your looking for. I bought a smart watch and was misinformed and almost wasted $400. Don't trust employees word alone, look into whatever your buying ahead of time. I gave 3 stars cause they were apologetic and took back the item.

Vaughn Bernard

Friendly people. In the age of Amazon I forgot that I could just go somewhere and get a TV that day - and I did not regret it.

Josh Hallucination

3 stars because I Spent over 1200 on an ipad pro and they would not put on the screen protector unless I paid them, otherwise good service and BEST price anywhere..

Pogi moore

Better than target that's for sure.

Dan P

Everything is mostly over priced compared to other places. Also not one associate asked us if we needed help finding anything. We went to look for for a child's learning tablet to only find out they had zero. Yea they have decent prices on TVs but that's about all they are good for

Racheal Maurice

I had issues wiyh my phone and went in to get a replacement. Tammy was very nice and patient and her customer service was great. I enjoyed working with her.

april wilson

Wish there were more, there's nothing like Geek Squad

Brian Tompkins

I like all best buys !!!

Melissa Ferris

Best Buy is a great place, but for me its not my thing. I use to shop there for music.. Apparently its all about streaming music nowadays.

Samantha Hallett

Nice store, didn't find what I was looking for this time but will be back...

Reid Banton

This place is horrible do not shop here. The manager without me raising my voice not only started yelling but was demeaning and insulting his name is Bob. It was so terrible and the customer service is complete garbage and they do not care about the customers at all.

Matt Porter

Store was messy. Hard to find help. Two stars only because they had what I needed.

Debra Alexander

It's christmas and they literally went out of their way to help me hide my kids gifts by wrapping them in paper. Also the manager took the items out into the parking lot and put them in our truck. Also have me my discount from my email. I really appreciated the extra attention and help. Awesome!

Barbara Gallant

The salesman was helpful.

John George

The geek squad says they'll give you 20 minutes free analysis on ur pc. Then they spend 1 minute and tell u to buy a $199 service policy... Just go to a local shop.

Tyler Fogg

Store was clean, customer service was helpful. Store seems small though and lacks graphics cards for computers.

Maliante Mal

I buy online and pick up is faster

Margo Belanger

Had a good experience with our visit to BestBuy except for a few representatives that didn't seem in the best of moods.

Shelby 204

They don't carry phone items for LG. Basically anything that's not a Samsung or iPhone they will not have in store. Other than that it's a good place.

Matt Garringer

Rocky was very knowledgeable and helpful.

Sandra Horton

Went in for information about streaming. The salesman was super helpful!

Ann Perkins

Great service!! got help from Bryan and Mike to locate my item for my tablet and poliite service from Robbie at the cashier and yes can't forget the greater Eddie ! Very polite!

Nathan Gross

I was happy to be offered help as soon as I walked in the store. The employees led me right to what I needed. They will recycle old printer cartridges here.

T Rose

Offers “Same Day phone Screen repair” read the fine print. Don’t try to do it on a Friday. And hopefully there isn’t a phone before you. Also don’t expect that just because you have an appointment, it’s going to happen that day either. Just hold your breath, cross your fingers, leave your phone behind, and hopefully by the day after, someone had a chance to fix it. Was there 20 minutes early for my appointment, got told I could leave my phone if I wanted. And out of the managers moth “ Well your appointment was at 5, so it takes about 4 hours to do a phoneC so he probably wouldn’t get to finishing it tonight anyway” SO WHY OFFER THE APPOINTMENT TIME FOR SAME DAY REPAIR!?!?

Alan

Uneven service. Today's help was knowledgeable and focused on helping me. Really spot on. But my last visit resulted in my needing to return a camera for a refund.

Charles Fairley

Do your homework BEFORE coming here! In every way I recommend this best buy, but unfortunately, I've gotten false information 9 times of 11 so far this year. Luckily, I'm a tech, so only caused minor issues and returns. If you live away from augusta, make sure your questions are answered before your patronage here.

Matthew Lee

It should be called the Only Buy not Best Buy. Where else in Maine can we buy electronics? I found the place overall disappointing. I wanted to upgrade my stereo speakers and buy larger speakers and the sales help tried to talk me out of them. Then I was told they'd come in 3 to 5 days and it took 2 weeks. Both speakers arrived damaged and had to be sent back. I was so very disappointed in this store. And I'm not even sure if it was stores fault,or managements fault, or shipping and receiving fault. Very frustrating not very good bye!

ron stubbs

Got an awesome Kenwood stereo for our antique car.

Roxy LaFrance

I had a great experience shopping online and comparing prices and specs, then showing up at the store and just picking up the items. The staff has always been very helpful. A return went very smoothly. They had the best prices around on a DSLR camera, smart TV, and color laser printer.

Will Hodgkins

Went looking for alternative TV programming, meet Nick at Augusta Best Buy, very informative young man. Great help in my decision. Will return to him to make purchases. They also had a great buy on compact refrigerators, bought one

Casey Williams

Had a radio installed. Did a great job and quickly. Definitely recommend.

Ada Moore

Love the store they have so many things to look at a lot of good TVs stereos movies even coffee

Leon Kenney

Great service as always.

Tony Bernard

Got a remote car starter installed. Love it!

Trevor p

Great electronic for all your needs

George Kroll

Very helpful, and great customer service.

James Morin

They sure could use more help with Geek Sguad.

Jason Walker

Great staff they don't bug you

b bach

Best buy seems to have those electronic products that nobody else does and oftentimes run sales on products they do not even stock. This is frustrating when you drive 50 miles.

Joseph Pacheco-Corwin

Inaccurate listings on their website, failed to price match with an Amazon listing, although it was a third party. Drove over an hour when I saw the price listing. While I did leave with a similar product, it was severely inferior in quality and performance, the present collection of parts not having variety. I did leave almost satisfied with my purchase. I regret that I had to leave with the product I left with, but necessity demanded it.

darryl LeRoy

Excellent service. Geek squad Jason was extremely helpful

John M. Oyerbides

No issues good service.

Penny Bean

We had one of the best experiences at Best Buy recently. The person, Zack, who assisted us was not only very pleasant but also super knowledgeable and able to explain in terms we could clearly understand. He really stood out.

jyssica boudreault

Standard Best Buy, staff is friendly.. latest electronics.. decent prices. Store is clean and organized!

brenda richards

Only place around that you get help with computers

Aj Rc's

Love the stuff here

Justin G Barr

They stole from my wife and didn't want to take care of the problem.

Paul Barrett Sr

Printer, good deal, Geek squad installed into my laptop $40.00.

Ken Perry

Went to buy a laptop. Was looking at them for 20 minutes. A salesman next to the computers was very busy answering question for a couple. Paying them the attention they required. Several salesman walked past me. 2 of them walked by me several times talking to each other. A couple of salesmen went buy carrying product, helping other people. Not one of them ask if I needed go or offered to find help for me. When I left the store I stopped to ask the man in the yellow shirt if the people in blue shirts were sesman. Just barley looking up from his computed he nodded yes. I said well you list a sale, he made like it made no difference weather they made a sale or not. He never asked if he could help be just went back to his computer. Unless I know what I am going I will not Shop there again. Because you won't find anyone to answer any questions, Wal-Mart has better service.

Shelley Campbell

Not friendly and don't bother calling because their default is to say they have no one to help you and then transfer you to an outsourced call center where trying to get answers to anything is a nightmare. A bunch of used car salesman, that what best buy employees are. Their selection has dwindled over the years and their prices are a joke, they won't be around forever.

brenton whitten

It's best buy... just no.

Lamont Gittens

Friendly, helpful staff, stock levels are good.

Michael Gaffney

I have never experienced such poor customer service. We had purchased online, paid over $600 & I drove an hour w/ my boys to pick it up. The sales clerk asked for my license. I provided that. He asked for a manager. The sales clerk said to the manger we can’t let these go. I asked what the issue was... as I paid for these items. He stated I wasn’t Cara Gaffney. I stated I was her husband & I drove an hour to pick these up. (We’ve purchased two TV’s & a bunch of other items from this location.) The manager said, “We can cancel out your order & you can purchase them on your credit card”. What? At that point I said it’s a $600 sale, already paid for.. just cancel the order & we will purchase the items somewhere else & we you’ve lost our business. They were ok with that. My wife called the store & asked for the store manager. She was told the store manager wasn’t available. She than explained what happened & the clerk was pretty un customer service oriented to put it nicely. Note: read your reviews, work on your customer service.... as we will not be purchasing from Best Buy going forward.

Carl Gardner

Had what I needed. Got in and out quickly. A+

David Steeves

Had to wait a little longer than normal to get help from the salesperson due to some of the computers being down. Other than that, they did their best to keep things moving

Leah Griffin

I like Best Buy always helpful. I like to buy my tvs there.

David Bernier

Tried to do a iPhone cracked screen repair with Geek Squad. Never again. Had a 7pm appointment and from out of town. 7pm was the earliest appointment so I wanted to swing by the store and drop off the phone and the big guy in the geek squad, who by the way had no customers in the store, said sorry cannot drop off and cannot accommodate me and drop off. Said come back at 7pm. Was not a friendly experience at all. Luckily there is a Staples right next door so I went there and they were very accommodating for their customer. The manager was outstanding and they even were running a discount. Best Buy could learn some customer services skills from them or they will continue to fail. Will never attempt to use the geek squad for anything they have proven that they do not care about the customer. Sad because Best Buy used to be better. Only takes one bad experience for a customer to be lost forever. One last thing I got a text at 6pm that they would not be able to drop off at 7pm because they had no one that could do the repair at that time. I would have wasted an entire day waiting for nothing. It was their appointment they schedule then canceled. Get your act together because you are failing.

Pandora Thing

Good Black Friday deals on computer graphics cards, purchased an AMD 580 with a friend.

Poppy Moore

It's out of business

Wesley Huckey

Thankful for wonderful associates in Geek Squad especially Erik, Stephen and Jason who always take care of me no matter if it’s TV or Computer related.

henry gilman

This best buy should go the same way as Auburn's.

Bud Sergent

Items in stock, personal attention and staff was knowledgeable. Very pleasant experience.

James Cipriano

Found some good deals on paint.

Mike Perez

Great stuff.

Ernest Ndayisaba

Nice welcoming.

Bob Pomelow

Great geek shop. Knowledgeable staff.

Brian Fowler

They want to price match..... until it's really time to price match.

Ryan Duchette

Bought a Tv from here when there was a decent sale. It's a good tv and I still use it but didnt find out until a few months later the reason it was so cheap was because it had a really really thin crack in the screen. It's not really visible so it's not a huge deal, and I always get my speakers and headsets and headphones here. So no other complaints because they always treat me like family here too

Richard Harrison

Very knowledgeable people..fair prices

James Campbell

Prices are so high you gotta be high to spend your hard earned money there when I found a lot of the same stuff either in a different store or online some items were fifty or more dollars higher in the store deff shop around folks look for same item just cheaper prices by far ...

Lori L

Rocky always gives best service, professional, knowledgeable and always smiling!

Scott Whittier

Very courtious and friendly. Very informative.

Tyler Seliga

Went for a screen protector for my phone. There are a dozen different racks with phone cases. Some had signs indicating they were iPhone or Samsung, but most racks still had an assortment of brands regardless of the brand that was indicated. Ended up leaving without even finding a case for my phone

Felicia Ward

Okay I've gone shopping at best buy a few times lately. No complaints about my purchases that I spent a lot of money on. However I think I'll take my money elsewhere next time. I talked to a dark haired heavy set woman at the service desk and she had to have had the rudest, attitude I've been around in a long time. Talking down to your customers when you don't know what your talking about isn't good for business. I kept trying to explain my situation and she continued to be rude and cut me off before I even finished, before she could understand what I was trying to explain to her. My husband had a similar experience with an older overweight lady the next day being rude and seemed annoyed to be there. All the guys we talked to were very nice. Someone should really have a talk with some of the women employees about being polite to the customers. Smiling once in a while instead of scowling would be helpful as well :)

Katie Rybakova

After two horrible shipment experiences with Home Depot, we decided to purchase our next appliance from Best Buy even though it was a tad bit more expensive. The delivery was A WORLD of difference. They arrived on time, put our appliance in the right place inside the house, unpacked it, made sure it was working, and were incredibly kind and efficient. Home Depot just lost a customer-- I will now be purchasing my appliances from Best Buy! Kudos to you guys!

Michael Cote

My wife and I both agree that we made the right choice choosing Best Buy for our new appliance purchases. Although we made our appliance purchases at the Portland, ME location, we dealt with the Augusta, ME delivery and installation staff. They were great: courteous, timely, knowledgeable, and went above and beyond to make sure we had everything that we needed. We did have an issue with the contracting company they use to install dishwashers, but when we went to the store the team leader actually called the company herself and argued for and supported us to get things straightened. I would highly recommend strongly considering Best Buy over their competitors for appliances even if the pricing is a little steeper. I believe you'll find the experience to be much more pleasant. You get what you pay for with Best Buy.

Lori Arguin

Found tons of great movie sets and tv series. Amazing toys great prices

Laurie Fuller

It was ok didn't really have what I was looking for in the store so I have to look online, did not get any assistance from any one working there.

Joseph Alberti

Typical BB store. Usually not crowded. Very friwndly and helpful staff.

Michael Frier

TV salesman named Zach was extremely helpful and straightforward.

stan waltz

The salesman was great and helped us with the decision on which product was the best for us. He was friendly and knowledgeable, we'll be back.

Adam Koopman

Great store but not much inventory on wireless earbuds

Pam Doiron

Love this store, lots of goodies

Tari Austin

I supposedly had set up an appointment about 9 days ago when I purchased the equipment in person not on the phone. When I got there to have my remote start installed in my car I was not on the schedule. This obviously did not make me very happy. Thankfully Mike was able to do it anyway, and he did it in record time which I really appreciated.

James Ford

Bought a vizio tv and lg sound bar. Smart tv is fantastic. Sound bar wouldn't turn on so brought back to exchange. Was very quick. Love my new home theatre.

Rambutan R

Its way better than the other thing

Derek Hines

It's a best buy

Karen Barnett

I stopped in to Best Buy in Augusta Maine, looking to purchase a television. I was fortunate enough to have Wesley as my salesman. Wesley was extremely knowledgable and informative of all the selections I was looking at. What a pleasure to speak with and deal with. Wesley went up and beyond my expectations of a salesman.

Adam Stalilonis

Great sales person . . . best buy turning back the clock on home audio . . . nice cabinet speakers and old school amps . . . products they never used 2 carry . . . i will def be back . . . prices are fair 2 . . .

Glenn Giles

Knowledgeable customer service and good values

Arthur Lin

Alex was tremendously helpful. I'm very pleased.

Sue Mathieu

We had the best care and shopping experience today at Best Buy in Augusta, Maine with Assistant Store Manager Bob Chapman. He regained our confidence and dedication to Best Buy. Mr. Chapman truly wants the best for his customers and will do his best to make things right. Thank you so much for righting a wrong.

Peter Driscoll

Best store. Helpful only if the auburn store operated like this

Robert Gaynor

Best buy with geek squad the best sales and service I've had in years

Donald Waite

Fast service and knowledgeable staff.

Julia Mason

The staff are always so friendly and helpful. Sometimes I have to wait a while to get service but it is always top notch when it is my turn.

Lisa Mogilka

This store doesn't have as much in stock as the one in Portland stopping me from giving 5 stars. But they were very helpful when I was trying to return a product that I bought in Portland and exchange it for a different brand. Very friendly. The best buy return policy is very accommodating. Sometimes you don't know if you will like the technology until you try it and they get that. Great company.

Yolanda Patrizio

The best sales associate is alex very good communication skills and tolerance from customers he is a true asset for best buy and I've worked in retail for over 20 years thanks again alex

Reinstien Albert Murphy

Very helpful employees with picking out a computer. Had this $2700 one for $1800. Went with the Dell instead couldnt afford that much at the time.

Kevin Lavoie

Bought my 9700k there it overclocks to 5.3Ghz runs daily at 5.2

Brent Luce

Only a couple gps units and no one had time to help me

Lyndzey Melcher

Bit expensive, but the person in the cell phone area helped me to buy an unlocked phone, which was so much cheaper than buying one directly from Verizon. They even made sure it would work with my Verizon plan!

jeff hopkins

Always helpful personal...

Terry Drake

Friendly, helpful customer service that doesn't overwhelm you.

alayna clark

Great store & great service, especially from geek squad agent Dylan Gundberg! He helped me set up my Google pixel 3a, which was also a recommended phone from him. Love the phone and he did a amazing job getting all my apps and photos onto it from a stinky Iphone!

Celtay Ainnin

Friendly staff but does not have the parts or services for anyone truely dedicated to computers or technology.

Samuel Boynton

I don't think you'll find a more knowledgeable staff anywhere in the state. These guys all know their stuff. I probably spend 3 to 4 thousand dollars a year there and I've always had great service.

Michael Scribner

They had what I wanted. Not the best quality and not that much variety specifically for this product but it was adequate for my needs. The store is conveniently located amongst several other commonly visited retail outlets. Inside the store is well organized and very clean and neat on this particular day was very well staffed and the staff was very helpful.

Raul Leos

They didn't have what I was looking for so had to get a more expensive version

Susan Ainslie

Was there to buy a roku box and what a great price

Vanessa O'Neil

Bought a TV from them about 4 years ago that works great to this day. And they have friendly great service and answer all your questions and they don't rush you to make a decision