I’m am only giving one star because zero isn’t an option. We hired Rebecca to take photos of our wedding in September of 2018. Per our contract she was to be at the ceremony site at 2pm, as we wanted to have photos done prior to our evening ceremony. At 230 day of my wedding we notice she is not there and no one could get ahold of her for over and hour. Finally at 347 pm (we have the texts to prove this) she texts back and says she’s on her way, she had a mix up of her calendar. She does not finally arrive until nearly 5pm, and we had to be finished with photos by 6pm to prepare for the ceremony start. ALL of our photos were very rushed and it is very evident in ALL of the photos. My wife was supposed to get a daddy daughter first look, but due to her not being there these photos were done by family members on their cells phones. I was supposed to get photos with just me and my mom but due to the rush, there is not a single one. When all of this happened the entire wedding party and family made it a point to not be rude or angry with her, but instead be forgiving as we all make mistakes. She stayed till the end of the reception taking photos, however we did not want those photos which is why we had asked her to come earlier. Per the contract we had another photo session that we could use at a later date. Due to the awful experience we had the first time, we no longer wanted to work with her again. Now that everything is said and done, we emailed her saying we would like a refund as she broke the contract causing so many of our important moments to be missed, and we no longer wanted the second photo session. She in no way attempted to make it right by any means, she refused to give any money back, and didn’t even apologize. Instead she said because we were so nice to her, and because she stayed later at the reception, she thought everything was fine...
We could not be more disappointed with her service, and the kind of person Rebecca is. Because of her we lost some if the most important memories of our lives, and she showed no remorse. As wedding season approaches, I would STRONGLY suggest you stay far away from Rebecca Lassiter.