Reviews of NW Remedies (Pharmacy)

Sophia O'Brien

Rude workers, weird way of taking payments. Didn’t call when my prescription was ready, I had to reach out to them. I’d rather wait in line at a normal pharmacy than go here any day. Ridiculously expensive.

tim k

super helpful and knowledgable

Alan K

I had a great experience with a pharmacist named Greg. He provided a consultation with my wife and I which took over an hour. And he didn't charge us! He gave us a wealth of information on many questions. Customer service is great as well. Everyone is very friendly. I gotta rate this 5 stars!

Bethany Lee

Great customer service and very helpful.

M Hanson

Condescending. Why bother offering email refills if you won't respond inline? Numerous voice mails left on my phone, return calls routed to VM jail, then the Pharmacist faulting me (rather than emailing back), and making his own decision of the refill. Guess when you're the only source in town you can set your own rules.

Marigold Christmas Star

Information or advice is variable and contradictory depending on who you speak with. Customer service is non-existent and the employees become very impatient and flippant if they are asked too many questions. They claim to provide compounded pharmaceuticals specific to the patient's needs, yet they don't follow instructions resulting in poorly formulated prescriptions. Their response to these basic procedural failures is to claim it's a "learning experience" and their attitude is apathetic. Their "learning experiences" are very expensive and dangerous. I now go to another compounding pharmacy and although it's a longer drive, it's worth it. The employees at my new compounding pharmacy actually listen, follow instructions, offer incredibly advice and their customer service is outstanding. Don't waste your time at Randy's.

Grant Bistritz

Unbelievably uncaring. My wife asked me to pick up a critical supplement late in the day and calls them to see if they will still be there a few minutes after closing. “No” they say sorry. Fair enough. I get there at 5:53, closing posted 6:00, lights are off and doors are locked. They do open them and allow me to complete the purchase, however they literally spoke with my wife about how critical this supplement was, knew I was on my way, and immediately start to close early. They clearly do not deserve anyone’s business. Shop elsewhere.

manunited 60

Positive staff and very informative.

Mike D

I find it irritating that when I have a prescription with authorized refills they have to call the vet to get authorization to compound a prescription, and this delays the process. Secondly, when my vet calls in a prescription on my behalf (because I can not do it myself) they call and leave me a message telling me I have to call them and when I do I am told I have to authorize the prescription that my vet submitted and if I really want it????? What do they expect me to say "no, I had my vet call you just to waste your time?" Of course, I want my prescription so please fill it and please do not cause me any further delays by calling me to ask me if I really want it, my cat needs it!!!!

Jasmine Sundvik

I’ve been extremely frustrated the last few times I’ve come in to refill on my vitamins. I’ve been coming here for over 4 years now & always had a wonderful experience at first. Rosalie is the one who recommended which vitamins that I should take that best fits myself & my lifestyle. She also recommended which prenatal I should switch to right before I became pregnant with my daughter 2 &1/2 years ago. But recently, for about the last 6 months now, I’ve been requesting if I could make an appointment with Rosalie or any pharmacist really to get advice on vitamins & prenatals because I am pregnant again & some of the ingredients in what I was currently taking have changed. Every time I am turned down. I am told every single time I try to make an appointment that no one will be available for months. So I ask if I can make an appointment for the soonest availability, but I’m also turned down to that request. The girl at the front told me that she could give me non-doctor advice, but I can get advice like that from anyone. This has been very frustrating & very unhelpful. It would be nice if they had a pharmacist that has availability to make appointments.

Mara K

Rude, unhelpful pharmacists; sketchy practices.

Renee Liljedahl

Mostly satisfied with what used to be Randy's compounding pharmacy. Always filled compound prescriptions here now I'm Super annoyed and disappointed that prepayment is required over the phone before prescription can be filled. If I'm not trusted to pay for a prescription with a credit card when picking it up, why would I want to give my credit card information to your counter clerks over the phone. I'm aware of the high cost and have always payed upon picking up prescriptions now I will go across town with my business where I can pay for my prescription when picking it up!