Reviews of Chartwell Pennsylvania LP, Home Infusion, Specialty Pharmacy and Enteral Nutrition (Pharmacy)

Amy Coll

I have made several phone calls over the past two months without resolution regarding the billing on my account. I was advised that my insurance would be booked weekly, but it wasn't. In addition, is almost not being billed at all. I will refuse my next order unless they bill my first order.

Duke Stetson

Good people who work hard

Jerry Chen

We go through Chartwell to get specialty formula for our baby who has bad allergies. Assumed the insurance process would be a nightmare but they got everyone approved in a matter of a days. Customer service has been amazing as well. Explained everything about how home delivery will work and how to schedule. When we had an issue with a missed delivery (because of the courier's fault) they remedied the situation and got us overnight fed ex delivery. Have literally never had a positive costumer service experience until working with Chartwell.

Paul Wassel

I've used Chartwell twice for delivery of home IV antibiotics to combat serious infection(s). I've had problems with Chartwell both times. The most recent had more problems than first time. Every week I was called & asked what equipment needed replenished for the coming week of home IV. I took time every week, prior to their call, to count each item & inform the caller what is needed with that weeks medication delivery. I even reviewed my order with the caller prior to terminating call. Yet they failed to send me 1 or 2 of the items or failed to send requested quantities. The first time I used Chartwell, it seamed they sent & billed as much material as possible. I tried to minimize the excess material & billing but getting the proper amount became a problem. But the most serious problem with recent experience was the date Chartwell showed the home IV delivery was to end. From day one, Chartwell showed Oct 5th as last date for home IV delivery. I informed Chartwell from the beginning my doctor said I was to be on home IV until Oct 13th, a full 6 weeks. And with EVERY phone call, I was told they would confirm that date with my doctor & change it on my chart. I went as far as to call my doctor & inform them of the incorrect finish date. As the weeks went by, there was no change of Oct 5 to Oct 13. And I kept informing the caller with each weekly order. And when the phone call came on Oct 2nd for the "final order", I was quizzed why I never informed anyone of the incorrect date. I have my list of everyone I informed of the incorrect date, date I informed them & what response I was told when I informed them. Gee, it took someone to drive out in a car to deliver the necessary medicine & equipment to finish the home delivery on the 13th. So, what good is it to provide good information to a caller from Chartwell when they can't process an order as you request. Nor can they make necessary inquiry to correct finished date. Chartwell representatives must learn to listen to patients who provide accurate inventory amounts & finish dates. And I haven't mentioned the dissatisfaction with nurses used for home health. Debbie has provided great care. I trust her with all she does. But, you switched home nursing to Natashia. She seamed very professional when she arrived. But it didn't take long for me to learn otherwise. Every cap & cover she removed from tubes, needles, etc., ended up on the floor. For the first 3 days after her visit, I kept stepping on them with my bare feet. This is NOT a hospital room, it's my home. Those little caps hurt when stepped on, There's no one sweeping the floor daily like in the hospital. I watched how she does decapping & burping flush syringes, etc, all single-handed. She didn't like me telling her about it either. I live here. I walk around my home bare footed. Pick up after yourself. There was a garbage can within 3' of her left & another 3' behind her. I'm glad nurse Debbie returned. Chartwell needs to train the nurses they contract to provide home care or give the patient the choice of home nursing companies. I've spent the past 36 years of my life without a spleen. As I age, my body's ability to fight infection has become more challenging. I'm about to turn 60 & I'm sure sometime in my future, home IV delivery will be necessary to combat one or more of the nasty bacteria strains roaming our world today. It's great to have home IV delivery to fight infections. Having had 36 surgeries since being hit head-on by a drunk in 1981, I've seen many hospitals, doctors, nurses, medical personnel, treatments, medications, etc. Any company in direct contact with patients(customers) once or twice weekly, must maintain & project the same level of professionalism they received when hospitalized.

Beth Casey

The billing department is awful. I have been dealing with them since February, 2018. They put me on hold for 20 minutes and since they are open 8-5, I'm at work also. When I leave a message, they do not call back. As for the pharmacy, I have a prescription that will not be delivered until 10 days from now, but they can't change it to a new less painful injection, because they "have new people and the process is complex." Give me a break, then train your people or change your processes. If I could, I would definitely go back to Walgreen's Specialty, but my insurance gives me no choice.

Arun Kumar Patil

Excellent service. The team really goes above and beyond to get their job done. Their service is top notch.They really care for their customers. They follow up closely with the request and are very polite and customer oriented. William goesgby chip waswour nurse . HeHreally helped us . nurses are very caring and patient. Even the driver's reach on time ,never missed an appointment . The drivers etiquettes over the phone can also be noted , very polite. Jacqueline helped me to find another provider in NJ. Thanks team for everything you did while we were in Pittsburgh. Hope the company grows and expand s their business all over the states . Hope to see you in NJ.

Jen

On hold for 20 mins just to pay my bill when I told the lady how long she hung up on me so she can pay my bill now

Tina Taylor

I would never recommend this company I have been dealing with them since January and I have been lied to and then my last Conversation with a lady in billing named Karen when I started asking questions she got rude.

christina Nagel

The whole Chartwell team is amazing! My son is going thru chemo and has weekly treatments. The pharmacist always makes sure we are okay on supplies and is always there for any questions. They work together as a team with his doctors and care for my son and we are very pleased.

Jack Machtel

We have been dealing with the billing department since July of 2017. Know one in this department knows anything. I was sent a financial application and We filled it out mailed it on 10/20/2017 - they lost the application . Our calls to billing we received just a stall , I was finally told the application was lost. I remailed a copy of the original Financial application on 05//12/2018. Now I am being told the application was received but the person who handles this has not yet had a chance to process yet.Our calls to billing -I put on speaker so my wife can testify to what is said and we have documented our conversations with these people. This is July 21 and their is no resolution yet from October of last year! We are waiting to hear from a new nice lady who promised to update this situation with in a week.

Ron Bair

we will never use this company again. Their billing department is completely inept. They refuse to send the proper forms so the insurance can pay the bill, but continue to send me a bill for payment which changes with each statement. Stay away from this company.

Kelly Lee

My son missed 5 doses of medication due to a copay card claim rejection NO ONE called me about. This all happen AFTER the shipment was confirmed. Expected drug on Friday, no after hours RPh to talk to, spent half of a Saturday morning talking to my health plan and Doctors, only to get a call Monday at 9:15 am telling me there a problem with my copay???? When you called to confirm delivery last Tuesday, you couldn't tell me my copay expired??? You couldn't ask permission to charge my cc fully aware we needed the meds/supplies. You are a specialty pharmacy, your job is to ensure patients adhere to their therapy! Start with communicating to your patients/caregivers. I would rather have multiple calls from you advising the status of my order vs me trying to figure out why I don't have drug!