Reviews of Biologics Inc (Pharmacy)

Melissa Lewis

I have had prompt service from Biologics.

Rita Hedden

When we first started receiving meds from Biologics in Spring of 2017, they were fantastic, always following up and the meds always arrived when they were supposed to. However, in the past several months, its obvious that customer service has taken second place here. We had an issue a month or so ago, which resulted in missing a day of meds to devastating effect (my son ended up hospitalized); yesterday, my son called to find out when his meds were arriving and was told they had been calling "someone" at some number (they didn't say what number they were attempting) because the prescription needed renewing. Come to find out, they were faxing a request to somewhere; no follow up and no one from Biologics contacted my son to say the script needed to be renewed. On top of that, there is no pick-up available, so we have to wait for them to be shipped to us. GRRRRRR! According to the hospital pharmacy staff, they have had repeated issues with Biologics in the last several months. Get it together, Biologics!

Margaret Barnett

We recently changed insurance companies and I gave all the info as soon as I could to Biologics. I will never understand why no one took the initiative and tried to contact me. There isn't a single patient taking these medications who wants to be on them, but we're thankful we are. I'm disappointed but not surprised. Your company needs training. It's so much easier to be proactive than reactive.

Mike

We have been dealing with them for 4 months and every month they tell us the meds will arrive by a certain date. They usually call on that date or the day before and tell us either the doctor or the insurance is the hold up, never except responsibility themselves.