i'm gonna give them 1 star because there is no 0 star option, I've been on a very strict regimen of medications for 5 years and this is the first time i have issues with getting them on time, let me start by saying that due to this incident i was off of my meds for 5 days, not taking my medications every day places me at high risk of becoming sick and developing serious health complications besides all the emotional distress i have to go through, on Monday 11/12/2018 my PCP sent my prescriptions to this pharmacy to my big time disgrace, the pharmacy contacted me to set up a home delivery the next day, i told the pharmacy on that Tuesday 11/13/2018 i was going to be at work all day but that a relative of mine would pick up the package with my meds, later that day i got home from work, my relative had left my package on my bedroom's night stand, i opened the sealed package and one of the medications was missing although the receipt had been attached to the bag, instead i received a medication i had not discussed about with my doctor, the next morning the first thing i did was call the pharmacy and made a complaint, the staff member put me on hold for a while when she got back to me she rudely stated that the missing medication had been included in the package and that the preparation for this package had been caught on camera, then i spoke to the pharmacist in charge and he suggested that maybe the people i live with might have opened the package and stole it i then told him i opened the package unaltered and fully sealed, besides my roommate who is also my relative has always recieved packages for me and we have never had any issues and i know the people i live with, i live in a private house where no one would benefit from stealing my meds, to make the story shorter my insurance was billed twice and this medication is very expensive and if my insurance is overwhelmed with bills there is a limit that if i reach they can even cut me off for a whole month until all exceeded bills are cleared, nobody should go through this when it comes to their health and their regimen of medications they have to take on a daily basis, it is a very serious matter therefore it should be taken seriously, i already reported this incident to the the Health Care Bureau/ New York State Attorney General and an investigation is in process.