Reviews of BioScrip Infusion Services (Pharmacy)

Dave Bucher

This service provider seems to be interested only in company profits and not providing needed care. I have jumped through many hoops to get what I needed and as of today, 3 weeks later I still don't have what I need. The Infusion solution representative told me my insurance will not cover but when I called my insurance they said I was fully covered. Then the Infusion solution rep told me they didn't have the proper paperwork from my doctor, I called the doctors office the they told me they sent in all the required forms. The central office sends bills 8 months after the service and gets real nasty about it, they want their money now! I was originally using New England Home Therapy as a provider but the company was bought out by these hacks. I am going to another provider and suggest you do the same. One good note, the delivery drivers are just awesome as well as the shipping department. It is the front end management that totally sucks.

Rob Marino

They need to be audited and investigated. I filed a formal complaint with their parent company. My orders are always missing items but they’ve gotten worse. Now, to place an order, you have to leave a voicemail message that won’t be returned to confirm details or delivery. After repeated attempts and getting shuffled around I was able to speak to a live person who told me my order would take a least a month due to backlog. My order showed up one month late and wrong. I can’t believe they are in the business of providing critical health care supplies and equipment. I would give them a Z minus as far as quality is concerned. No accountability or reliability whatsoever. They should be embarrassed and ashamed! I am now getting my supplies elsewhere.

Meaghan Nolette

Do not use this company. I used them for my daughter's medically necessary hypoallergenic formula.They were more than willing to lock in my business and charge me a $250 deductible IMMEDIATELY before sending the first order. I then received 2 calls from the billing department within 3 days regarding the $250 deductible stating I would not be receiving my order until this is paid. When I explained, twice, that this had already been paid and provided the confirmation number they would tell me, irritably, that they did not see the deductible paid in their system. As if I had any control over their internal documentation... I received one month's worth of formula and called to refill to find out that they had just signed a contract with BCBS and were no longer being reimbursed by BCBS for oral medications. Even though they knew my daughter's hypoallergenic formula was medically authorized to be covered by my insurance they told me that they could charge me $28.88 per can and could get this out to me ASAP. Why would I pay for the formula when I could go through another medical service and have my insurance cover it? They told me to call BCBS to ask about their services not be reimbursed. You just told me about the contract between Infusion Solutions and BCBS!! I know why you will not be reimbursed! After calling BCBS looking for a new company to provide the formula I found out that this company is in-network and I have a letter of medical necessity for this formula therefore I have NO deductible and should be refunded the $250. I called Infusion Solutions back and not only would Kate from Nutrition not take my call once I brought up the issue of the deductible but also the receptionist told me she would email the billing department to call me back. I asked why I could not be transferred since I am already on the phone and she quickly said, they will call you back and got off the phone quickly. I am very disappointed with the service provided. Kate from the Nutrition department talked up their services when I had my first call with her setting up the first order (and of course the deductible). I wouldn't talk so highly in the future, look at the reviews online... Your costumers think otherwise.

Kim Largey

I have never had an easy transaction with this company. Our visiting nurse has also had a terrible time with them. We order our pharmacy and nutrition supplies from Infusion Solutions for my 11 month old daughter who has leukemia. I am regularly transferred multiple times for very simple requests. In fact, I was just transferred from the pharmacy to the janitorial department for a gravity bag request... I ordered supplies for weeks, called one day to reorder and was told I wasn't allowed. When I politely explained that I had done this before, and in fact had been receiving calls from the company to ask if I needed supplies the two days previous I was told that, "I'm a supervisor and those others did it wrong." And then was told my doctor had to call for an extra ng tube and hung up on. I actually just called them again to discuss my complaints and they didn't have a customer relations department or person for me to speak to. So here I am on Google to say I would recommend you avoid Bio Script/Infusion Solutions unless you want more stress in your medical situations.

Robert Everett

So far not impressed been trying for supplies for months. Can never reach a human and play phone tag. If insurance would let me go elswhere i would

stephanie ouimette

I usually have a very good experience with them, the delivery is fast and I always have supplies for my 8 month old but this month, she's low and they're late with their delivery. I'm in desperate need for supplies. And when I call them, I get transferred to about 4 different departments just for her monthly supply that she should be getting on time but is not.

Sean Bolton

If I could give a rating of 1 out of 1,000, I would. For the third year in a row I got my automated call, confirming supplies to be delivered, with a promise that if there was any issue with filling my order I would get a call from a representative, and for the third year in a row I got neither a call nor the supplies.

Colleen Powers

This company's billing is atrocious. I just got a bill from last May (9 months ago) and there is still $100 outstanding they haven't billed. Delivery went pretty well.

Rebecca Skowyra

I've been using them for almost a decade. I, fortunately, never have had any problems. I can get on the phone with someone instantly. If there is any problems, it's usually due to doctors not filling out forms correctly but Infusions Solutions always takes care of that for me so I don't have to make calls into the doctors office. Always been great and able to schedule me in a timely manner.