BE CAUTIOUS OF THIS PHARMACY!!! I FULLY SUPPORT SMALL BUSINESSES. I HAVE ALWAYS GOTTEN MY MEDICATION FILLED AT LOCALLY OWNED PHARMACIES TO PROMOTE COMMUNITY GROWTH, BUT WILL NOT BE DOING ANY FURTHER BUSINESS WITH CLP, AS THEY BASICALLY TREATED ME LIKE A CRIMINAL TRYING TO GET MEDICATION FILLED.
I wish you the best of luck with your practice. I went so far as to buy my children ice cream and my wife earrings from this pharmacy the first time and the last time we will ever go here.
The pharmacist intentionally lied and told my prescribing doctor that I had taken my Rx elsewhere and had it filled. When I did not AT ALL, I have the paper prescription in my possession, and the very first pharmacy you take your prescription to is initialed and dated right? Not mine!!
This pharmacy was the first place that we stopped on a Friday after 4 straight days of traveling with my wife and 2 young kids, a pet and a 130 pound service canine in a sedan. I went to fill my Rx at Cedar Lake Pharmacy, and Thuy, the pharmacist, requested my prescribing doctor call in and verbally authorize the refill.
I have been on my medication for over 20 years. After the pharmacist requested my prescribing doctor call in to authorize the refill, I contacted my doctor’s office and was informed my doctor would not be in the office until the following Monday. I explained what I was told to the pharmacist and I took my paper Rx as I knew the issue would not be resolved over the weekend anywhere else as my doctor was out of the office until today (Monday). I told the pharmacist and the receptionist I would return Monday when my doctor would be available. (I figured this is statewide policy when it isn’t)
After waiting the weekend without my medication and 5 days into full withdrawal, I called the pharmacy back on Monday and after confirming my doctor had contacted them, they admitted to me they lied to my doctor, saying, “oh we just assumed you had it filled elsewhere?”
What pharmacy assumes something in such a critical moment?! Not a professionally driven one! On my end, I had nurses, doctors and receptionists bending over backwards to ensure that I could get my medication refilled because Thuy the pharmacist told me as long as my prescribing doctor called in and authorized it he could fill my Rx. After wasting 2 days worth of my time, Thuy has the nerve to say, “I spoke to my manager and we cannot fill your prescription.”
His statement superseded the countless calls I had made for my doctor authorize this. I’m not sure how many people reading this have lived in a large, busy city, but it is extremely difficult to schedule your doctor to make a call like this.
CLP treated me like a punk criminal. I am a 30 year old Christian man, provider, husband and father of two. I have never been treated with such disrespect from ANY one or ANY business, but ESPECIALLY not from ANY medical practice!! I am angry and physically drained.
The fact that a local, federally regulated pharmacy would lie about a patient that they don’t even know is appalling. I went above and beyond what they asked me to do. I am grateful I had the wherewithal to take my Rx Friday evening from their practice. There is no telling what they would have done with it, as they clearly were not going to fill my medication in the first place.
I will be calling the DEA and filing a report for cedar lake pharmacy’s malpractice.