Reviews of U Mass Memorial Pharmacy (Pharmacy)

J. Douglas Morrison

They used to be good. But not anymore. They're too controlling. One of my medications was discontinued by the manufacturer. So, my doctor had to find a new medication that was going to work. So he wrote me a script for 4 tablets of the new medication to try it to make sure it worked. The pharmacist would NOT fill it. The ignorant thing told me that I still have old medication left. I said the doctor & I both know this. She wouldn't fill it. Said she couldn't because it's the law. I asked her what this law was. She couldn't tell me that law. So, I demanded the prescription back. I went to Walgreens & asked the pharmacist there, if there is any reason why he couldn't fill this today. I told him about the old medication. I told him about what the pharmacist said to me at UMass Memorial. He said, she is just giving you a bad time. Because I have no problem filling this. Today, I went to pick up my medication from UMass Memorial. Noticed that I was missing one. When I called & asked about it. She said I was too early. I asked how that is possible? It was filled on 1/6/2018 a thirty day supply. What's the problem? She said it was filled last month on the 6th. But you didn't pick it up until the 12th. I asked when they started this garbage?! She said about two months ago. I was never told that refills are going by your pick-up date & not the fill date. I'm disabled, I can't walk. So sometimes I have trouble getting there. Sometimes it's a cash issue. Either way, I think it's piss poor business. That's being nice!