Reviews of Costco Pharmacy (Pharmacy)

11 Newbury St, Danvers, MA 01923, United States Located in: Costco Wholesale

Average Rating:

DESCRIPTION

You have all the feddbacks of people like you who bought the products of Costco Pharmacy (Pharmacy) in the area close to Massachusetts.

Now this business has a score of 4.0 over 5 and that score is based on 2 reviews.

You must have seen that the average score it has is quite good, but it's based on very few feddbacks, so the rating is not very faithful.

As you know, we do not usually bother to give evaluations when they are good and we usually do it only if we have had a problem or incidence...

This Pharmacy belongs to the category of Pharmacy.

Where is Costco Pharmacy?

REVIEWS OF Costco Pharmacy IN Massachusetts

Lauren Steele

Nancy Newman

The pill bottle labels are horrid!!! Too faint and too small print. Certainly not good for most peoples eyesight. Experience has been negative -Each employee does their assigned task and knows little about anyone elses . You wait, go to next window wait, and then sent to the third stop and wait again, and then they can't do what you need.

Carmen Rodriguez

fatih guvenen

This Costco pharmacy is way below the customer service standards of Costco. The staff is rude (technician Diane wins the award for rudest I think) and managers are simply apologists for their staff. Will move my prescription away from here asap.

Khalil Houri

helpful staff

kristina davey

Wonderful

monamonkeybean .

More training would be beneficial for the tech staff, plus, I have noticed a superior air, no eye contact and, generally, just not helpful.

James Ellis

Unbeatable prices!

David G. Larson

They're busy, but very helpful. Never had a problem in many years of dealing with them. I know it's more common to write a review when there's a problem, they've gone out of their way for me when asked for help in unusual situations.

Diana Schneider

Pricing is reasonable and they can fill quickly.

c Weis

Don't waste your time here. High priced and long waits.

Angie Albert

Tried this pharmacy. Had called to make sure scripts would be ready at 12. They said they would be, no problem. Got there, meds hadn't been filled. Complained and staff said I didnt call then perceded to say they werent open at 10:05 when I called. Such unprofessionalism.

Penny Morgan

I had to wait an hour for my prescriptions. There were at least 20 people waiting, and there were only three chairs. Many people ordering medicine are old and many are in poor health. You definitely need to make better accommodations for these people. It would also help if you would hire more pharmacists.

Terri Willenborg

Best price in town! Easy pick was ready when they said it would be.

tim seldal

They seem to try. They are understaffed and the space is too small. Prices are amazingly low. They have been improving. They seem to slowly be getting better.

Bryan Pritt

This Pharmacy and their staff are a collaboration of one of the best experiences I have ever had with filling prescriptions. The staff goes above and beyond to make sure everything is taken care of before you walk out the door. The staff is exceptionally nice and perform their tasks to the best of their abilities. Also, for anybody who does not have prescription coverage or insurance, their prices for cash scripts are the lowest I've seen in 20 years. You do not need a Costco membership to use the pharmacy or the optical departments. I would highly recommend this Pharmacy. The only drawback is if you need to pick up or fill a prescription on Sunday because that is their day off. Besides that, this Pharmacy and the company that runs it is exceptional.

Damon Douglas

Roxie Heywood

Tried to pickup prescription 3 times. Wasn't ready

Val Tholen

Never have had a bad experience here. The pharmacy is always on top of their game, and they try to get through as many customers as possible. They're helpful and kind whenever I interact with them.

Kasie Gloschat

Tusher khan Official

Worst customer service ever. Pharmacist had an attitude towards me and I told him to reverse my prescription he never did. I was waiting at my nearest Costco and it wasn’t done. My doctor said not to miss the dose but unfortunately I did because they never reversed and I didn’t have time to travel all the way to manhattan from Brooklyn. I had to pick up my kid from school.

jimmy

(Translated by Google) Made (Original) Fait

Lorianne Ouderkirk

Joseph Ellis

Lisa Ferrara

Not worth the discount. I've never had a prescription filled on time. EVER. I even called in advance today before I came to the store. Tech said it was actively being filled and would be done within 5 minutes. I get to the store with my sick baby (45 minutes later) and it's still not done. They say 15 minutes at the counter. I go get groceries, come back, still not done. While I'm standing here with my cart & screaming kid I think 'may as well get a flu shot while I'm waiting' since they got upset when I said I'd go pay for groceries and be right back. Inquire about the shot and the clerk actively tries to talk me out of it because I would have to fill out paper work for it. Seriously??? Btw, I've been here over an hour and I'm still waiting for the prescription. And that flu shot. And to check out. Switching pharmacies after today.

Cali J

02042013

Brian Stoll

Costco has great prices at their pharmacies, I can get some of my drugs for much cheaper than I can anywhere else. However, this isn't a five-star review because they are often slow and they've lost refills for me before. But I will keep going because of price and because they always work it out whenever something goes wrong.

D Clark

Three tries and over two hours of time to get a flu shot. Not busy, just terribly disorganized.

B Brown

Enrique Perez

Jesper Pfeil

Lindsay Alaniz

Kyle Weber

Incredible prices -- the cheapest place to get prescriptions for chronic prescriptions without insurance.

MARITZA FERNÁNDEZ

Todo lo que encuentras tiene calidad superior

Hl s

能有加油站就更好了t

Kadi Correia

Sucks

Khánh Nhân Nguyễn Phạm

Valerie Grubb

Did not offer to let us but prescription needed because of another pharmacist screw up

Dwayne Green

Minnesota DWI Lawyer Gerald Miller, P.A.

the employees are the best and service great-RJH

Adam McCaffrey

Great service. I needed a copy of my flu shot record from months ago for my job and the staff went above and beyond in order to make sure it got to my doctor.

Charlie Meyer

This pharmacy has short changed pills multiple times to my wife. They may have an insider issue. Count your pills. The staff is rude and I have seen them hassling minorities. Not a fan.

Ameen Hekmat

Pixie Pixler

Kristina Kvarnlov-Leverty

Helpful and courteous. Has medications I can't get elsewhere for my dog.

Hanh Le

Karen Busselman

I appreciate their prices very much.

Tracy Fennell

Walter K

Cheapest prices around and great customer service.

Joanna White

I have had two different experiences with this particular Costco pharmacy. The first one was very positive. My husband had a prescription sent there. I called it in before they were even open and the woman was very friendly and helpful. We went to pick up the prescription and they didn't have a 3 month supply, so they gave us a 2 month supply. Not a big deal. The price of the medicine was MUCH less than Target, and we don't have health insurance so it makes a big difference. This time around, I needed a prescription for eye drops for conjunctivitis. The man on the phone was pretty rude and seemed very busy and bothered that I was checking to see if my prescription was ready. Doc hadn't even called it in yet. My husband went to pick up the prescription, they told him it would be done in 30 minutes, waited next to some smelly yocals, and after 30 minutes they told him they were out of the medication (both drops and gel!), and that we would have to find a different pharmacy. Pros: super inexpensive even without health insurance Cons: out of stock of basic medicines, rude staff, busy

Ben Blankenship

The old women with short hair (there are two) are just mean people. I just had a run in with,one named Cherie I think and she was awful. She was,so awful i was,very close to saying something to her or her manager. The only other complaint is,how long it takes to get my meds after they are,called in. That said, everyone else,is,extremely nice!

Naga Balaram Kolla

Oren Levin

Pharmacy staff is friendly and knowledgeable.

Grant Olsen

Usually have some pretty long wait times that they don't really hold to most of the time it runs longer but service is always friendly and apologetic when it's taking longer.

Valerie Grubb

Did not offer to let us but prescription needed because of another pharmacist screw up

Chris McCarty

Douglas Zaflow

Kathryn Dixon

I am so very often moved by the kindness and compassion of the pharmacy staff! Such friendliness and care in a large corporate environment is a true gift. Thank you!

kathy neavin

Randy Castillo

linna oleksiewicz

Horrible, unorganized and slow as can be. I like to give people the benefit of the doubt but these people are terrible at their job! I dread coming to costco pharmacy to pick up meds for my DOG. They should have a separate line for animal meds. They have PLENTY of staff doing NOTHING. Someone do something!

jongwook won

Incredibly slow and provided me a wrong information.

Talmage Daley

I really don't care how long the wait is, even if it's tomorrow but don't tell me 30 min if it's really 1 hr 30 min. You can do better than this, Costco! You are so good at everything else, but this dept has tons of room to improve.

Andrew Glenn

First off Emily at the pharmacy was the greatest. She was in such a great mood and was able to get my prescriptions filled quick. There are a lot of negative reviews on here, but with people like Emily working here that should turn around!

Will Perimang

Hanh Le

Othniel Palomino

Trisha Blood-Davis

Jared Foley

Wait time can be a bit but worth it for the discounted price of medication.

Nelson Lozano

Dean Willson

Sarah Taylor

We love the deals here.

Scott Kirchoff

Pharmacy has the cheapest prices around for the uninsured, you better have some shopping to do if you plan to drop off and pick up, the waiting time is 45min-1 -1/2 hrs if you are lucky. Great service, just sooo busy, especially on the wknd.

Jamie Larson

Service is very slow and overworked. They need 2 or more additional registers. I moved all my prescriptions away, because every time you go, there's a line of 8 or more people. Then, if they missed one of your prescriptions (happened all 4 times I went, before I switched away) they make you go to a different window. That tech tells you it will be 20 minutes before they can get to it. Then, after the 20 minutes, you have to go back to the previous line and wait again. I came from CVS, where they normally have at least 4 registers to help people. I love Costco for everything else, but the Pharmacy seems to be a huge gap. The service is nowhere near what you would expect at Costco. I don't think this is the staff's fault - they are usually very courteous, but they cannot fix with the structural issues.

Nancy Lafser

Friendly professional staff.

Joseph Wilkins

Best pricing you will find locally. Sometimes it can be wait but overall they are friendly and fast.

tony melton

Worst experience ever. 3 trips to Costco today and still don't have my prescriptions fill properly. First trip the pharmacy was closed for lunch. I don't know any other pharmacy that does this. So we shopped for 40 minutes until they reopened. 1 of my scripts was 30 not 90 days, was told to come back in 20 minutes. Ok ran some errands came back and yet another script was 30 not 90. Was told would take another 20 minutes. I am not sure why the pharmacist cannot get this straight, but no apologies from them. Left without my scripts being filled and for me the reflects on the management of the store. This is no longer convenient. Their pricing is not better than Kroger or any other pharmacy and the customer experience is bad.

Sonya Eastman

Fast and friendly

Amy Evol

Good and Fast service

Jilene Framke

Nice prices. Not open Sunday is really weird- so many of us shop that day so it's easier to have it filled elsewhere and just shop at the place we go to have script filled.

Kimberlee Martinez

Urgent care called prescription in on a Sunday and pharmacy was closed. Had to go back and get paper prescription. Why be closed on Sunday?

Allyson Petersen

Worst pharmacy ever! Don't get me wrong I love the low prices buy when I'm sick and come from the doctors I don't like to wait hours or even the next day to get my prescription because they can't get it together. They always say there are backer up or short handed. Guess what!? Not my problem!

Heidi Schreifels

Shari Dixon

They are always nice and pleasant and helpful definitely can not beat their prices totally awesome

Melisa Lovewell

My fav place to be

Meghan Terry

switched pharmacies for Bries medicine due to cost, not good vibes at all from cosco asking me for my ID and telling me on me the every time because it's a controlled substance basically had me feeling like I abuse her medicine and I do not!! no wonder they have such a badreviews view on Google. Then me questioning that's another pharmacist steps and snotty and says it's state law they're not doing their job and I said well maybe you should tell them she was I don't work for them.

Ellie Persian

Filled the wrong prescription drug and refused to correct their mistake, putting my health at risk. Overpriced prescriptions by nearly 30%. Unacceptable.

Jeremy Gallimore

These guys/girls are amazing! I have had bad experiences at other pharmacy's. I have always received the best service and advice from this team. I've been through a lot medically this year and they have been the best. I will come here over any other pharmacy even if I think I could save a few dollars. Which there prices are so low I don't think that's possible. Thanks for all you do!

Housein Cornell

They were advertising the flu shot. We tried to get it and were told it was going to be 20 minutes to process the paperwork. Went to check on it close to the time as the kids were going crazy. The pharmacy staff person was very rude, said 'you just got here' as if my time was worthless. Said it was going to take another 20 minutes, very defensively. We left and not going back to that pharmacy.

Chris Compton

Zam Brand

Don Pappe

We have used Costco Pharmacy at Woodinville for years and found they are most consistent at maintaining a low and fair price. Plus always eager to answer questions and help us find the best price for our drug needs.

Jane Doe

Very helpful. Reasonable prices. Quick.

monkeyfairy7

My medication costs nearly $900 elsewhere but is only $30 at Costco.

Vanessa Goebel

Adolf Tim

OK

Brandon Gould

Worst pharmacy I have ever been to. They live in a parallel universe where 20 minutes means an hour later you will still be waiting for “20 more minutes”. Just say real timeframes and people would be able to leave and come back later. Unacceptable and completely unprofessional.

Alex Fadeev

Quick, correct, aggressively priced.

Dylan Lingbloom

The worst place to try and deal with to get a prescription filled. Staff is rude and unconcerned with patients needs/issues. 3 our of the 4 times I have dealt with them I have been told my script would be filled in 25 minutes. I give them 30-40 minutes each time wondering the store in pain until I get back in their line that is longer then the entire isle. Just to find out my order has yet to even be started. They give me the run around and eventually tell me my prescription will be done in 20-30 minutes. Mind you, by said point and time I have already been waiting 40 minutes. All of this would be fine if from the very beginning they would just tell me it’s going to take 1-2 hours time. I would just go home and relax and come back on my own time instead of being told an amount of time insinuates that I can just hangout and relax.

Erica Waltz

DO NOT FILL HERE. This pharmacy is very unreliable. They have a phone automated refill system and I was told that, in order to get my Rx when I need it, I need to speak to the pharmacy staff. That makes no sense. The system informed me that it would be ready yesterday after 2:30pm, but I came in today to get it and it STILL WASN'T READY. Why have an automated system tell you when your meds will be ready, if it's not accurate or reliable?! Their excuse was, "We are much busier than the West Valley store." Not acceptable. In addition, they had major issues getting in contact with my doctor's office when I needed more refills. They had the wrong fax number, and they didn't call the doctor's office after TWO BUSINESS DAYS of no response from them. I had to switch pharmacies to finally get it figured out! Ridiculous!

Erin Locke

Just terrible all around. Save yourself the frustration and go anywhere else.

Susannah Lewis

Greg Dalby

The best Costco to visit in SLC, selection is huge but it's always busy

Nina Schwinghammer

Very busy with Canadians from across the border. Nice staff

Cursed

Jessica Lund

Waited for 20 minutes for them to tell me they did not have record of my prescription. Then waited another 5 minutes to speak with a pharmacist to see if she could help. Before she even tried to find it she was telling me I would need to wait until she helped the guy in line behind me. Left without my medication, will never use this pharmacy again.

Brian Kent

Steve Fry

Andrew Sutalo

The service here is beyond redemption, especially the bald dude with the goatee, wouldn't answer my question if a generic was available, his lazy ass answer was "times are changing man". The fluctuation in pricing is unbelievable. At this point in my life, I just don't see myself wasting any of my precious time shopping here. I no longer find any value to shop there because of the lines and the wait time for everything. Picture this........ the jack wagons at corporate doubled the size of this particular store but didn't add any additional registers.

Ron Wilde

Even when they're really busy, they are somehow really responsive and helpful.. Lots of great workers there.

Kelly Graham

Lizz Knaphus

I don't know about other Costco's but this place is terrible! They NEVER have my prescription, even if my prescriptions are being held there... Also, the pharmacists are unhelpful and condescending. The people who ring you up are nice, but other than that, total chaos. I've filled three rX's here and have waited more than six hours total AFTER the allotted 20-30 minute fill time. Awful. Never going back. Oh, and generic starts at $10, even if you're a member. Walmart is cheaper. Sad Costco, sad. Edit: Evette is one of the nicest people I have ever worked with, she deserves a raise. I was still at the pharmacy for over three hours today so my one star stands, but Evette is a saint!!!

Jessica Sands

My vet called in a prescription on Friday but it somehow didn't come through. My vet called it in again today, Monday. I called Costco at 12:40 and was told it would be ready anytime after 2pm. Here I sit at 3:06pm waiting for them to urgently fill it knowing that I have to leave by 3:15pm to make a meeting across town. First and last time I fill a prescription at Costco.

ma weiping

Aaron Hughes

The staff at this pharmacy are generally really kind and helpful. I really like their texting system that reminds me about refills and tells me when they are ready. I never go to Costco just for Rx fills, so I'm not bothered by the occasional 10-15 minute wait, but most times the Rx is just ready when I get there.

DAVE LILLEY

Lines are ridiculous. Whatever you might save, it's not worth it.

Carol Stephens

Good help ! Just one bad employee

kyle criddle

The worst pharmacy I've ever been to. They are rude and unhelpful and honestly just stupid. Walmart pharmarcies are better with customer service and that says something.

Kyle Mohr

Costco Pharmacy helped me out in a big way today, so I feel like they deserve a good review for this. My insurance lapsed this month, and before yesterday, I was getting my prescription at Walgreens. I go to Walgreens last night to pick up my prescription, and they wanted $350 for a one month supply of my medication. It was recommended to me to use GoodRX to find a coupon for this, and the best option on this website was a coupon to get this medication for $11 at Costco pharmacy. I called Costco and they were very helpful with getting my prescription moved over, it took them less than 24 hours before the prescription was filled there. When the prescription was ready at Costco, they sent me a text, saying that I owed $16 for the prescription. I figured there must have been some sort of mistake, there's no way that my prescription was $330 cheaper at Costco! Well it turns out, it was, and I even saved an extra $5 with the GoodRX coupon. Every pharmacy employee at Costco were extremely helpful and friendly, and I'm still shocked by the savings I was able to get. Also, I'm not even a Costco member! Thanks again, Costco pharmacy, I am so grateful that you were able to make this happen.

Lisa Graves

Autumn Lindsay

Best prices but they wouldn't let me checkout two things from the store with my pills. Very unhelpful. Gave me problems with prescription, too.

Kevin Smith

David Piehl

This Costco Pharmacy location has terrible service, other Costco pharmacies do much better. Very slow, they lose prescriptions, and when they need to call the doctor for a refill it takes forever. There are a few cheerful and helpful employees, but unfortunately they are the exception. ****** Update I had my final bad customer service experience at the St Louis Park Costco. I got used to the everyday bad service, but this time I am done. I got a call that they were upgrading their system, and I should get my prescriptions by the next day or they would have to put them back and start over, call came at around 2 on Friday. I made a special trip and arrive around 6, they close at 8:30. After waiting in a line 6 customers deep, I was told the prescriptions had already been put back but if I would wait another 20 to 30 minutes they could fill them for me. I left without my prescriptions. I will never go back. Just two of my asthma inhalers alone are about $700 per month, and there are others. Walgreens here I come. If I could rate them lower than one star, I would.

Dan Antonson

Why is the pharmacy closed on Sunday? Ridiculous.

Ryan D

Id giver lower then One star if I could riculious that I should wait close to an hour for meds that where called in 3 hours ago im sick with the flu bad and they cant figure out whats going on. Never will I come again for meds. Why have one person ringing when you have a line 10 people deep!!! I would never allow my bussiness to be so careless to people who need there meds.

Joe Eder

Slow pharmacy. They hit so many things on their screen and sign so many things... kinda crazy. Very slow somewhat unhelpful

Landra Shattuck

My husband called the pharmacy to inquire about flu shots at 5 pm. He asked how late they where open. The pharmacist told him 6. We packed up 3 kids (5,3,and 1)in a hail storm bacause he is going out of town the next day. We get there at 5:40. The pharmacist refused to help us. She claimed that the paperwork took too long. She never stated to arrive by 5:30 in order to get the shot. As a health care provider, she should be ashamed of herself!

Ieman Abbadi

Chad Schott

Alright, so I gave them a prescription for 90 pills of my medication. I show up after 20 mins of waiting for them to hand me a bottle of 30 pills. After waiting 15 more minutes, the pharmacist told me that "she could either charge the insurance for 30, or not charge the insurance at all". That is not how insurance works. Basically, she didn't know what she was doing and I ended up paying an additional $780 for pills that should have been free.

Kevin Naser

I've tried to like this place, because I shop at Costco. The thing is, the service is better at my local pharmacy and the cost to me is the same. Why would I go to a pharmacy with poor service when it doesn't save me any money? The huge amount of time I wait at Costco pharmacy easily cancels out the convenience of getting my prescriptions at the same place I get my groceries. I don't know if it's the people or the Corporation, but they just don't put any effort into serving the customer.

Shawn Griffin

You can send your Rx in 5 days in advance and arrive to pick it up and it's still not filled. They let you know it will be 20-25 minutes which turns into 40 minutes. 60% of the time my medications are not in stock (and they are common ones). They'll tell you the expected arrival date but never call you It has gotten to the point where my doctor is showing me that she sent scripts in because Costco will say they never received anything. What is to difficult with this?

AB DJ

Steve Jeffrey

Stephanie Smedley

Never had a bad experience.

Bryce Bushman

The people in the pharmacy have always been very helpful and professional.

Pamela Rhodus

Employees who actually do their job. Quite refreshing!

Joe Lautzenhiser

If a service requires more than a cart, an empty box, and quality ingredients or products, this Costco can’t handle it. The customer service at this pharmacy is slow, their computer systems are often not functioning properly, and they can not keep track of prescriptions coming in from doctors. This is the THIRD time my doctor has sent in a prescription and they have ensured me they never received it. After insisting they check the back, it always turns up. It takes roughly 3 to 5 minutes per customer and waiting in a line of three people can be a 15 minute ordeal. Their prices are top notch but if you can swing to pay a little extra and value customer service, go elsewhere.

margie wilson

This is one of the worse pharmacies. Always understaffed and takes forever to fill prescriptions. I take a lot of medications and it completely stressed me out to go here. Always making mistakes with insurance even though I get the same meds all the time. (My spouse insists on not changing pharmacies).

Deb Henry

Only took 90 minutes today to get my prescription, and my phone was dead so no music or reading. Still better that Walgreens? :/

oscar camilo

Suresh A

Decent one

Cristan B.

The people at this pharmacy are nice, but EVERY prescription I go to pick up will be "ten more minutes." Doesn't matter if it was called in three days before, or two hours before. It's like they don't start working on it until you show up. Very annoying.

XTINA

Bend Costco Pharmacy YOU are literally the worst pharmacy I have ever dealt with. If I could give Zero ⭐ I would. Most of the staff are rude, incompetent and slower than the second coming, Good Lord!! I will say there are a few good ones, but the bad are majority. I dread dealing with you every month to pick up my one script. If you weren't the only pharmacy in town that carried the formulary I like, I would most definitely find a new pharmacy. You guys need to get your $H!t together...

Wesley Maddox

Roberto Zapata

Malou Lasam

BLANKENSHIP ENTERPRISES

Very courteous service and delightfully helpful staff!

Juan Carlos Capellan Graciano

Amy Turner

Better prices than other retail pharmacies

Max Mason

when this location opened there were contact issues getting texts that scripts were ready, but the system seems to have gotten ironed out. staff is knowledgable & friendly. zero wait times dropping off. never had more than a 10 minute wait in line when picking up. once they were out of stock on something but it came in the next day. little disappointing they're closed on Sundays, but hey, can't have everything I suppose.

Business Hours of Costco Pharmacy in Massachusetts

SUNDAY
CLOSED
MONDAY
10AM–8:30PM
TUESDAY
10AM–8:30PM
WEDNESDAY
10AM–8:30PM
THURSDAY
10AM–8:30PM
FRIDAY
10AM–8:30PM
SATURDAY
9:30AM–6PM

PHONE & WEBPAGE

Costco Pharmacy en Massachusetts
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