I was publicly humiliated and left in tears.
One of the prescriptions I use has to be ordered and delivered to the pharmacy so I have to wait a few days before I can pick it up from them.
I called in my prescription just like always and then when I went in to pick it up it was discovered that my insurance had changed. Due to my insurance change my copay for that particular prescription unexpectedly went way up and I didn’t have the money to pay for it that day. I asked the front lady if I could wait to pick it up till I got the money together for it. She was very kind and said that wouldn’t be a problem.
Days later when I had the money I called back and let them know that I was ready to pick it up. When I arrived at the pharmacy they were slammed so there were a ton of people in there. I told the front lady my name and she went to look for my prescription. Then from the back a female voice very loudly and angrily said to the lady getting my prescription that I needed to decide if I wanted this prescription or not and just carried on and on about the situation and about how I delayed picking it up. I looked around the room to see, to my embarrassment, that most of the other customers were curiously looking my way, as I was obviously the one that the lady in the back was yelling about. I was literally humiliated to tears. I was just trying to pick up my prescription and pay my co-pay in full.... when the lady came back with my prescription she saw that I was in tears and that I was almost unable to talk I was so upset. I explained to her that I had delayed pick up on that prescription due to the high cost of my copay - and of course everyone else in the room was now listening. The front desk lady was really nice about it, she patted my hand, and stated that they were really understaffed - and busy on top of that so that lady was just in a really bad mood.
In my opinion being in a bad mood at work is no excuse to publicly shame and humiliate someone.
I exited the building still in tears and had a panic attack in my car.
I had all of my prescriptions transferred to a different pharmacy. They treat me so well I don’t know why I didn’t go to them in the first place.
I have been with the new pharmacy for quite some time now, and it took me a while to decide to leave this review.
I hope to save others from the heartache I experienced.