We offer you all the opinions of real people like you who know the products and services of Sam\'s Club (Pharmacy) in the state of Alabama.
At present this firm receives a score of 4.2 stars over 5 and that rating has been calculated on 663 reviews.
As you can see it has an average rating is quite good, and it is founded on a very large number of feddbacks, so we can conclude that the score is quite faithful. If there are many people who bothered to evaluate when they are happy with the business, is that it works.
As you know, we don't usually bother to write feddbacks when they are good and we usually do it only if we've had a problem or incidence...
This is classified in the category of Warehouse club.
From Fostercare to CampTo to babyExtractionNomoreGardenaPiggzHoleGPDCountyAllyouNomore5150
A lot more food for less coffee not a good price
A reasonably sized Sam's Club, up to usual Sam's club standards. Accessible, almost always has motorized carts available.
Always clean and stocked..would have given 5 stars of thier were more cash register line open regularly. I do appreciate the additional self check out lanes.
Worst Sam's club. No customers service! No management!
Your gas station sucks
Very friendly staff.
Its the best thing ever!
Busy, filled with name brand oddities in large quantities. But hey everyone needs pepper flavored water at a savings of 40 cents over normal water. Yay!
Really sick and tired of self check outs. And they've converted to most of the lanes being that
It's great if you use scan&go other wise have patience
My daughter and I just left there at 3:50PM. I honestly feel the way we were treated at the self check out was the worst I have ever been treated at any store in the 15 years that I have lived in Idaho Falls. The lady working self checkout responded snappy and seemed like she was put out I needed her help. I cancelled my order and moved to another self checkout. I mentioned that it was not taking our payment and she just looked at us like we were stupid and then asked another customer if she needed help. I finally used another card that I do not get cash back on just so I could get out of there. MANAGMENT If you care, please feel free to message me.
The store is fine but really... the food court isn't ready... its 10:10 smh...condiments table smells like it was wiped down with a dirty rag..
The food court had pizza. They don't cut the sizes in half.
The world's biggest retailer can't figure out how to have reliable Wi-Fi in their store which renders their Scan & Go program useless. The Walton family also gives next to nothing to charity
Found everything that I needed and wth the Scan and Go app it was extremely easy.
You will spend no less than $10 on almost every item in the store little expensive on some things what good for buying bulk
Pretty well stocked. They have more items here at the Macon Sam's vs the one down in Ft Walton.
I have certainly noticed a marked decline in service and capabilities of the help and managers at our Idaho Falls store. As a business owner I would certainly like to know of the inadequacies of my employees if they were costing me a large amount of revenue. A week ago I made one of our regular larger purchases (about $2,000.) and at check out was informed my card needed to be re-newed. I was informed of a business card that let you accumulate a certain amount on each purchase. As it was explained i realized it was a no-brainer to upgrade since the total cost of the membership would be covered in just this one purchase. As I returned last night to make another large purchase I was given the same spiel and told by the clerk that had I have done this I would have been paid $120 dollars on my last purchase. I informed her I did do that. A manager was called and ultimately they said there was nothing they could do to reverse their mistake that the first clerk had not done it right but if I wanted to start right now it would probably still be a good deal. Just another series of mistakes they have become well known for by me. I've never actually done a review but feel their unwillingness to fix their mistake of the week prior and credit the first large purchase is my proverbial "straw that broke the camels back." I live in Blackfoot and it's as easy to turn south to Pocatello to Shop Costco as it is to turn north and struggle through a crew of 20 something year olds who's biggest concern is when their next break is. GOOD BYE SAM'S CLUB
Just curious why gas is only discounted 5 cents a gallon when it used to be discounted 8 cents a gallon. Not sure the membership is worth it. Prices in store aren't that competative.
Another horrible experience at this store. The cashier next to mine needs to borrow a walkie, it doesn't work properly for her so she slams down on the metal countertop within inches of me. Then shrieks for assistance from a manager. Most of the female employees here are always deep in conversation with each other, can't greet you or help you. I'm pretty sure they think it's called SAMS SOCIAL CLUB. I always dread this weekly trip, but it's the closest big box store to my house.
Self check out is the best, unless you like to wait in line.
Sam's is awesome!!!!
Gr8 place!
We tried to buy a pergola, notice I said tried, so here it goes, we went in and of course saw one of the pergolas, was told they has 3 of them so we waited about 20 mins only to find out from a different person they don’t have any more, now of course they asked about getting one from a different store or sell the display so we decided to take the display, she informed us that it would be torn down and we had to pick it up by 11:00 the next morning so we went there only to find out it was not touch! Now this was heart breaking because we were looking forward to getting it and finishing up our back yard. So when we inquired about it we were then told that they would start breaking it down and have it ready by the next day, the employees were so negative and unsympathetic it just made us get our money back and because we love the item we’re going to another Sam’s and purchase it, we hope with better results Sam’s club in Macon is a mess!!!
Customer Service in Cafe area is awful.
Worst customer service ever. I wont miss my membership. Costco is the way to go.
Great price's
This store is great. The employees are knowledgeable, very helpful, courteous and go out of their way to make the store always spotless. Their inventory is at worst.... amazing. The food court is a must stop. The bacon cheeseburger is better than any fast food place. Pizza, huge slices and always fresh, pretzels, sundaes, frozen yogurt...oh my. There is plentiful parking and this store has 5-8 electric car chargers. A person could plug thier car in, go shopping and have your car fully charged upon your return. Great store, Fountain, CO., You are lucky.
The tire center customer service is the very worst, but the prices were the best.
Ok
Love Sam's club. Especially the Scan and go. I walk in and out in less than 10 minutes with the app. So convenient.
Help button on self checkout very slow
I went today with a friend, but I was impressed with the many things that Sam's to offer.
bad experience only one person in the cafe
Tried to buy Figi water today and all of the boxes were damaged. Some of the contents fell on the floor and narrowly missed my foot. These products should have never been shelved in this condition for customers to struggle with.
Can find all the stuff I need to take care of my big family
Finally got a gas station!!! Good prices. It just hasn't shown up on the maps quite yet cuz it opened last week.
First time visit...great savings!!!
Lots of supplies
Good place to go shopping
Same savings as usual where you are looking.
First time shopping at Sam's Club I found item I needed at a good price
a young man in the refrigerated section went and pulled aquafina water for me. I thought he had forgotten me but when I went to the back he was pulling it through. Another young man named James offered to help me to my car with all of my water. I had six cases. he was polite and professional. I hope the management at Sam's recognizes these exemplar employees. I know I appreciated them very much.
Such a great variety of things and good quality
Good for bulk food and reasonable
Gonna have some delicious Rib Eye steaks for suppah and we got some Gyro meat for later this week! We always stop in every couple of weeks to get French Vanilla coffee creamers.
Pales in comparison to Costco in every metric starting(selection, quality, price, employees friendliness/customer service etc) I would recommend Costco over Sams club.
7/25/18 at 7:50pm worst costumer service ever.. Was on the line to get sundae.. Two ladies were working. The short one was taking order.. The short one didn't even let me know that it was ok for me to order, she was just keep looking at me.. After I place my oder, when my food is ready, they don't even let me know. Just leave the food on the top n left. Wow if they don't like their job just quit.. They making the company look bad..now I'm not even sure I want to go back there or not. I think they should talk to those two girls. So no one has to face what I just face..
Good prices, especially on gas. Not nearly enough healthy items however, very few organic items, and lots of junk food offered compared to Costco. If there was a Costco convenient to me I would cancel Sam's.
Always well stocked. Love the samples on the weekends.. Wish staff was friendlier.
Everything ok except the prices for the watches from $95.00 to $120.00 at Walmart there is a possibility to get a little bit cheaper!
Always a good experience
We stop in here fairly often. I haven't run into any issues. If you go when it's not busy you can get in and out pretty quickly. I try to avoid here around the beginning of the month. Also on weekends the lines get pretty long. As some Sam's clubs my cell service doesn't pick up. Not the case at this location. They have a little bit of everything.
Ok
Tonight experience was unbelievable yes I know u close at 8:30 I did the scan on go so I can avoid all the lines and after scanning all my items and the app not working trying multiple credit cards and after not having any success I call my credit card I was told it was find n they didn’t see any attempt for any charge from Sams club so now I ask can I just pay cash and I was told all the cash register are close and have to used a card like ok I just explained how the scan n go it’s not working n u will turn me away because u don’t want to take my cash... unacceptable n to top it off it was the manager on duty. Great customer service not.
I had a tire blow out and after putting on the spare donut tire I went to sams to get it replaced. I ended up going ahead and getting 4 new tires. It took two(2) hours for the to even get my vehicle into the shop. Then it took another two(2) hours for the tires to be put on the vehicle. I’m a patient person but this was rediculous. If I wasn’t stuck there I would have left. Now one of the name brand tires is out of round and has a lot of vibration at certain speeds.
the store and staff are fine. the quality of staple products seems to be slipping. I do not want Sam's Choice or Makers Mark. I want Diamond Walnuts, and Ocean Spray Cranberries.. The store brand have been a disappointment and a waste of money
Was in and out tonight. The store was crowded, but the Express lines make the experience so much better
Superfast unload by Kurt in receiving! 35 minutes to unload full trailer! Thanks!
Great service and nice Associates. Just wish that we didn't have to DRIVE 57 miles to get there, only to find that they were out of Turkey Bacon.
Great store to save $$$$
Girl at food Court was awesome! There was only two people. She handled guests/ gave out food right after we paid. Instead of having the other lady cook and hand out food. & Self checkout line was fast and easy.
Found what I needed but Sams Gardena is a Costco Jr., always packed with inconsiderate customers. Checkout lines moved at decent speed. Plenty of customer help. They have maybe 5 self checkouts. If i need to go to Gardena Sams, i go early and avoid it after 3 p.m. Very busy Sams.
Good prices and great service
Great prime meats at low prices. Try finding a prime filet mignon for $10 anywhere else. Fast friendly checkout. Friendly greeting on arrival and departure. Cheapest gas around. Low price on electronics, like big screen TVs.
Just always a pleasant experience. If I need help with something somebody's always there it's a great place overall
I enjoy this Sam's club. Away from the hustle and bustle of the city store Employees are helpful and pleasant, and the store is always we'll stocked.
The dinner was bad burned food there machine was broken and nobody filled it and the tire place said 30 minutes but never even gave us it it took over 2 hours and we were a member also the stars are 2.5 not 2 but I guess 2 thank you for reading this today they did bad and thrown my cup away while my friends was sitting there (BTW it's the person at the register for the tires)
I love my local Sam's club. It's clean and bright. Like any store, if you know your prices, you'll do alright. Everyone I've interacted with has always been kind and helpful.
I will never go back to the car service, I was there for three hours for a rotation ties and balance, that's ridiculous
Great place to shop for items in bulk but something really needs to change with the policy of being told to leave the store and reenter through the entrance because you came in through the exit door. REALLY??? This was a problem with me because I have a bad leg and had already walked from the far end of the parking lot in 90 degree heat while having severe hot flashes. PLEASE revisit or revise this policy
Great selection. Slightly smaller club has a nice feel. Good change from the Windsor Heights location.
I love the scan & go
Cashier was extremely rude
They were out of the water we needed. The 4 Gallon bottles of water for the cooler. It was really busy and they were right on the ball. Service was fast, we did leave without what we went for. This happens way to often.
Good prices but the line was very long today. Still, parking is always better than Costco.
Good warehouse store.
Bigger is better. But in bulk , cheap cheap cheap
Great place 2 shp
Everything you need at spot with great customer service.
Worst customer service ever! The girl at the checkout stand had a big scowl on her face and didn’t even greet me. The employee picking up online orders didn’t care who was around her. She cut in front of me and almost ran into me with her cart. I guess Sams Club doesn’t care about customer service
Great place to shop!
Receiving hours are 9pm-5am, had 3am appt, got here at midnight was unloaded promptly. Nice!
Someone stole my membership card or use my cash-reward and took all my cash-reward of the hundred dollars. But assistant manager promised me that he’ll call me after investigating is been over a month and I haven’t been receiving any calls from them or never go back and shop and that store anymore I rather go to Cosco...
Not much cheeper than any other store. Cashiers are rude and seem annoyed with life. Most check outs are self check.
I love to shops in Sam's club :-)
Pretty fast check outs and alot of options
I love the prices!
Great prices and selections
Sunday arrived at 1400H Lots of shoppers, plenty of baskets, 200.+ later 1630hr. Check out lady pleasant and quick .We gone
I love the store at good prices
Usually my experience is good but on yesterday my food court visit was disappointing. I placed a order for three pizza slices choosing what was available because I didn't want to wait. So when I get to the guy who gives you the orders he proceeds to say I had to wait 10 min on my order because he skipped my order to give the lady behind me a order which she placed after mine. Why would I wait if I placed my order before hers. I felt that was rude, careless, and very unprofessional. Usually everywhere I go I remember name tags but this guy didn't have one I have seen him in the food court a few times seems to have some form of skin pigmant disorder. I didn't say anything as I am always polite to ppl regardless of their poor customer service especially when they're dealing with my food. I just felt he was rude, I'll mannered and didn't even try to fix the issue he created. Maybe he would fit better somewhere in the back not dealing with customers if he's going to be that way.
Nice facility with a larger and better variety of products. Unfortunately, there were baked goods with expiration dates 2 days in the past. Some bakery and meat items were being sold with current date explorations.
I can always find what I want
Great place for great prices
It is the Greatest warehouse store in Macon. However, the staff was not friendly in the customer service and don’t have patients with customers. The service has been went down a lot in these months of experiences. The club pick up is the best and the reason I still choose Sam’s Club
Great cart racing and t.p. fort buildin
Can"t wait for Costco to come to town. Management doesn't enforce the traffic flow at the gas pumps. For a wholesale store how do they justify the gas prices being just one penny less then the local gas stations around their store. That's not wholesale pricing! As a handicapped person they never have mobile baskets avaiable. Or they don't make sure they are charged up for their customers. How can they call themselves wholesale and charge $1.85 for a gallon of milk but then go to Wal-Mart down the road and they charge 84 cents for the same product. Customer service is diffinitely lacking in all areas of the store. Sales people call their customers honey and gorgeous. We came from an area where we shopped at Costco and said we would give their store a try. Again, we are very much looking forward to taking our business to Costco when they come to town. Shame on you Sams Club.
Love to see the great clearance prices and over all prices, lots of great values on product etc
Great prices!
Can park quickly. Get in & get out fast
TIP: At Sam’s Club, Active and former military members who join or renew their membership with Sam’s Club can receive $30 in Rewards, including a $10 gift card. To claim these savings, visit the Sam’s Club military page and click the red Troop ID button to get verified as a military customer.
They have a new gas station with low priced gas
Always love Sam's watching people come and shop ...
Sam's Club is about to loose my business! Twenty five minutes in the coustmer service line for a return and fifteen minutes in a check out line. Then stand in line again twenty deep to be checked again to go out the door! This should be challenged as illegal search! Because, at this point what is in your cart is your property. This all took place 1/2/16 @ the Augusta Maine store.
Clean, friendly employees, plenty of parking.
Was shopping and decided to grab something to eat at their food court. All I did was waste money. Ordered a pretzel...they're out to pretzels. Ordered a hot dog...they're out of hot dogs. Really?! They are literally in a store that sells these. Like go and get some. Anyeays so I ended up Ordering a slice of pizza. I start eating it and it's not fully cooked.
I always recommend having a Sam's club membership.its the best
At this Sam's Club, customer service is an oxymoron. The two words simply don't go together. A visit to the customer service desk warrants some reading material. You're going to be there awhile
Always have everything I’m looking for! Very clean and the staff are amazing.
I noticed the improvement and cleanliness of the store. Keep the savings rolling. Good job!
Tire shop service varies, high staff turn over & poor training. You have to know what you need and advocate for yourself, otherwise a very bad outcome. Liquor store staff nice, many times understaffed, so nothing employees can do but go as fast as they can. Long lines in there too. Talked to a store manager twice, about the consistent understaffing, and I could read he was "Handling me" telling me what I wanted to hear. Chronic understaffing at check out at this location for years!!!!!! There are lines pretty much anytime of day, and I do not recall a time when all of the check out lanes were ever all open at the same time. People keep coming back for the price and the location on the 494 &35W area. If this were a real free Market situation and there was a competitor down the street with same products, prices, but staffed adequately where you could get in and out, This location would shut itself down within months. Gas station layout on site is horrible for traffic flow, and creates a lot of gridlock in the parking lot. I am one of those idiots that keep going back to this location. But it’s either Costco in Burnsville or Eden Prairie, both a fair drive in heavy traffic for me. Sam Walton would have fired all the management and fixed this, but like every business, the lifecycle has peaked and in my opinion is poise to start its downward spiral. People like me will eventually get fed up and go elsewhere.
Just as crowded as always but they were getting everyone through the checkout lines pretty quick.
The best super store...I love it
I bought pizza and four berry sundae, the lady was working by herself. She did a great job Thanks. I wonder where is the managers or supervisors??? This is bad leadership.
This place is horrible for costumer service , you have to wait at the beginning and at the end is worse. When my membership is expired, I will never again get another membership here ever.
This sams doesn't cary the cat food we usually buy. Unlike the other sams stores wd go to. They also need a better system when you leave the store one lady to count the items ti see if your stealing anything..and will hold the line up for a long time. Ot takes longer to leave the store then it does to check out. Not very happy with this sams.
People very nice. They do not have bag's so be sure to bring something to put them in
Not enough employees every time you go there they move stuff so you might have to walk all over the store. Shop most of the time at Costco
Love it! Make sure to have lunch or dinner. Easy to find what you are looking for and the prices rival the cheaper stores and they also have some great variety!
I enjoy coming to do monthly shopping you guys have pretty much everything. the staff vendors and food services are all very friendly helpful and super accommodating.
Sam's Club has very Friendly staff and location-wise it is centrally located. The store is clean and compared to Costco, the inside cafe is same/cheaper and carries different items. The other difference is you have to scan your card to purchase food, whereas at Costco you don't have to. So make sure to keep your card handy. They have a vending machine where you scan your card and a sample pops out. They have other sample stations throughout the store as well. No gas at this location, but membership was purchased at a discount for the year and it came with a $10 Gift Card! With those perks, it was worth what I paid for, for the year compared to the alternative, Costco. The downfall, I haven't seen discounted theme park tickets for sale. They do have discounted gift cards though. Also made a purchase online during the holidays as they were running a special and it came quickly and earlier than expected! All in all a good experience aside from a few downfalls when comparing to Costco.
Great prices and of course delightful samples
Forget decent customer service here. The cashiers in customer service are so incompetent, they act like they are solving a complicated math problem when all I needed is to exchange three measly pair of shorts..same brand, same price, same style, just wrong size. It had to take two moronic employees to work together to figure out what to do with this thing called a computer register and some buttons. That took over 15 minutes instead of two. Yes, one of the idiots had the nerve to tell me what my balance is after scanning the items to be exchanged. I had to repeat to them loud and clear that I am exchanging not returning and buying again. Idiots wasting customer's valuable time!
Things need to be grouped together like all the chips in one area as well as the sodas
My least favorite Sam's club. Way too crowded for my liking. At least they are well stocked.
Great as always,deals and deals
Good, people were nice and willing to help
Great deals on everything!
Great selection!
The Sams Club of Traverse City, Michigan. A very huge store to put it lightly. Has a bit of everything, from basic stuff to the more important things to the fun stuff. From food to non-food items. Tires, cleaning products, heck even mopeds lol. Baby stuff, adult stuff, liquor, drinks, literally a bit of everything haha. Always an enjoyable experience and not a bad thing to say about it.Would recommend that you get a Sams Club Membership though to make things better and with some price reduction and for their own personal Sams Club gas station that is in the back area of the parking lot. Exclusive ONLY to Sams Club Members. So it's not clogged up like so many of the gas stations around here, and on top of that it's not dangerous to be around as it is in a Parking Lot instead of by the crazy bustling street. Very nice touch to say the least.
Typical warehouse shopping.
This club is getting better overtime. My wife and I cancelled our membership 3 years ago due to service. We came back a year later to try it again and they have turned it around. I like now as compared to several other states I have visited.
Incredible experience at this Sam’s Club’s photo department!! I’m here building a wedding proposal collage and Keith has provided the best experience anyone could ask for. He helped me with my collage options, walked me through step by step and made the nervous experience a breeze. Thumbs way up!!
Just an average Sam's club; nothing special.
Always treated very well
They had some good buys,but didnt have the one item that i went to get
If you want to use the tire center, don’t bother becoming a member. I waited 30 minutes and they called him ten times. I had to go back there myself and ask if I’d ever be helped, to which he replied he was busy and would get up to the counter later. Unacceptable customer service even when I’m literally trying to give them severa hundred dollars.
Slow checkout. Nice selection if merchandise. Will have to do better to compete with new Costco store in T.C.
The Traverse City group is always at the peak of their game!!
Great place
Club is always clean and stocked Associates are always Friendly
Yes i was in Sam's Club yesterday which I always love just like Walmart I spend too much money
Employee's where very nice and helpful. Fast in and out.
Great location right next to our hotel. Selection was excellent and well stocked. Easy access from the road in a centrally located area.
The snack bar service is slow
Love buying "in bulk", the price is right and seems to last forever!
Went to Sam's on Friday checked the receipt after I got home they changed me full price for sale items. Returned on Saturday the young girls working customer service would not refund our money. Very rude and disrespectful. I will not shop at Sam's in Ames again. I will drive to Ankeny or Des Moines. I have shopped at Ankeny for over 2 years and have never had a problem.
Very super busy in store..but was there for pharmacy. No waiting. Quick and easy
Got my grocery shopping done and used the scan and go app to purchase I was out the door in no time
Absolutely hate the wait in the service line! No stars deserved.
Good prices
Best shopping deal prices
Took 22hrs to get unloaded.
Good prices on books, watches,food.All household goods.
Great place, had some initial problems with lines but it is good now.
Always great deals
Went the day before Labor Day to get some shopping done. Expected to use my cash rewards. Walked in to redeem them and was told the systems were down until Tuesday. How convenient?! I’m just so sick of the Sams Club in Ames. The store is dirty, literally flies everywhere. I still went shopping that day. Saw flies in the food area over the pizza, in the fruits near produce. No one cared. The selection is very limited. I think it might be worth the switch to Costco or drive to the Ankeny Sams.
The staff at this Sam's is always helpful.
The prices are great, but they should have more cashiers open and a special line for 10 items or less!
Would not let me use my card I'm going to Costco
Best place to get Fresh food >>>Organic! I love their DEALS. ..especially Tire and Battery! Great Customer service there.
Great choices and great customer service!
Sam's club has always been good to me. With that said you get the same stupid people that you would see at Wal-Mart. You can't teach common sense.
To many changes in the store one day it's here the next day it's over there that makes you spend to much time and when you ask someone that work there they don't know that's a bad move for this place
Terrible service for a exclusive customer from the entrench Her name is Teresa blond and rude didn’t let me get a Reefill on my drink because I left to put my stuff in the car. Wow.
Sam's ain't what it once was but still the only choice for bulk buying without going to Portland or Bangor.
A Great place to go shopping . We Love it ,staff is Friendly an able to Help us .
I love to shop here. The seasonal items are always a nice selection. I have a goid bit of success buying the men's clothing. My reasoning for 4 stars is that the front end customer service is not the best. The cashiers tend to be a little unfocused at times and seem to be socializing with other co-workers. The service desk is always overwhelmed and seems that they need more employees there. Door greeters are always pleasant and have a great attitude. My teens love the snack bar and have never complained about their service
The map doesn't show the road you get off South Academy going west to get to the stores, nor does it show the signal light between Sally's Beauty Supply and Wal-Mart/Sam's (if your a member) gas station. It is also missing the way out with the large intersection with 2 left turn lanes, a lane to go across to the school, and the right turn lane to go West on South Academy - the map shows no way in or out! So I tried to get it edited as well as the hours since they have business memberships and (maybe a plus or another name) membership - both make the store open at 7am most days - not 10am! The only negative I find to this store (store type, not location) is that they get you hooked on a product and then take it away - I get it...it's a wearhouse/savings club and if they can't get the price they want - they don't buy it, period! My only issue is when it's medication that helps me breathe and getting it somewhere else is 4 times as expensive, so even if they paid a little more on the products that it would be very helpful me anyway!
Love Sam's Club. A staple for us?
They keep moving things I went in for 2 things and they moved them it took ten minutes to find them
Cheap dinner date. 3 hot dogs and 3 large pops for under $5.00 !!!!
The Fuel Center was chaos ! How that was designed is horrible. Location off Woodman is better.
It's a big warehouse store, good prices on large quantities.
Some good prices
They had what we needed when cosco didnt A++
Staff was helpful and friendly an all around good experience
Best place in town for tires! And my tire warranty is good at ANY WalMart anywhere int he country if I get a nail or some other problem when traveling. AND they have giant packs of cheeze-its, and a bakery section with enough cake to put me into a coma. Electronics and produce aren't what they used to be here, but I guess we can't have everything.
Unless you plan to buy in quantity, it is not really worth the price of the membership. I do buy all my gas there though. It is usually a few cents cheaper than anywhere else.
Like everything prices keep going up but still a good store
Very friendly and helpful staff.
Always good experience shopping at Sam's.
Great service & easy to find what your looking for.
The door greeters are always so friendly. Check outs are hardly long. And the prices are always great.
Love this place. I can get my Serta cool pillows 2 for 9.98
The store is changing and the products that are available are less not happy.
They make me SPEND MONEY THERE haha
Love to come to this place
Best place to get what you need at a good price..
VERY satisfied
Needed car battery, they installed it quickly, couldn't buy it anywhere for less . Thanks
I can not check out with the app. I need it to do fast shipping and I end up with longer lines at register. Need to fix app issues.
Staff is great and their food court is very cheap.
Why do y'all not carry bologna?
Of course sams is like the Bermuda triangle of shopping... but I like it. one of my pet peeves is of course the constant changing layout and how some of the stock once you get addicted to something or accustomed to it by the time you're ready to go back and get it again they no longer have it or they change brands. That's the only thing that will keep me from a 5-star rating. The people are friendly, and I also noticed that the checkout lines are slowly becoming more self checkout .....interesting!
Cheap prices and great service
Just love everything , employees are so helpful.
Love using Sam's but recently had a negative experience with the greeter, Bob, who was incredibly rude and then tried to sell better memberships. why would I give you more money to someone who is making my experience negative. no thanks. hopefully next time I choose to use Sam's we will be greeted by someone pleasant.
we like the gas prices and the people and the bulk prices
I love shopping @ Sam's Club.
Purchases in bulk are more economical.
Customer service is tremendous. The employees seem to care about the customers even if they are visibly tired. Genuinely kind instead of the saccharine kindness some stores give off. Store had some great deals and is always clean, front faced, and organized.
Rotisserie chicken outstanding!
Great deals
Mostly good prices. But not always. It makes me laugh as well that they dont let non-members get gas at their gas pumps when its often not even the cheapest in town.
Good selection and most of the staff is nice! Ran into a rude greeter the other day when we visited, not sure if it was because it was homophobic or she was just rude. Either way, it was uncomfortable.
Good experience at this location. Very clean store, well staffed, good selection. This location has a liquor store attached (and you don't need to be a member to buy liquor!) and there's also a hot food counter you can go to for a quick bite to eat (also, you don't need to be a member to get their hot food!). If you're not a member, look at Groupon for occasional deals on memberships...
Best place to go to if you have food stamps or parties!!! Great deals!! They have a food station.:Get a whole family deal for a reasonable price!!!
Staff was rude, store was sweltering, many usual items no longer carried, short staffed as usual, starting to consider changing to Costco. Just tired of the poor experience. We spend approximately $750.00 a month Just not worth it anymore
Gas is cheaper
We went in to get their family pizza deal from the cafeteria. They said it would be 10 minutes but it took them 30 minutes. They need more employees in there and a better more efficient way to help people. This isn't the first time we have waited for more than 30 minutes for food, but it will be our last.
This location is well stocked whenever I shop here. And the staff is welcoming and helpful too.
I'm saddened to say that my experience at Sam's club was awful. I couldn't get a hold of a cart for the handicap. I had to follow a shopper out of the store and on to her vehicle to get the cart. After waiting 17 minutes for some one to get one. I didn't like the idea of using the machine to place an order for food. The produce was rotten, pears,Hallo's, be and tomatoes we're too soft.. This is not the Sam's club I remember.
Very good
Was going to get my tires changed at a used tire place just to save money but they were asking for $300 for the tires and installation fee. I thought that was a little expensive for used tires so I asked around. Was told to get them changed at sams club, so I gave them a shot. I don’t regret it at all! I needed four new tires and they have a deal where you get $80 off a set of four so after that and a $20 gift card it only cost $315, not much more than it would have cost for used tires. The staff was super friendly, especially the man that helped us (wish I remembered his name). He was very educated and helped us find the right tires for us in no time at all. It only took about 35 minutes for them to install the tires so overall it was inexpensive, quick and painless, and we were able to get a quality set of tires. Highly recommended!
Sams pharmacy staff are great and proficient!!!
Scan n Go app is awesome no waiting in line
Always have a good selection to get all your shopping done in one stop!
This is a very unorganized store.....with some of the most dreadful employees. Calling to check on a special order is useless....many of the most popular items are on short supply and inventory is iffy at best. I can understand part of this as thief here has to be outrageous. I have complained several time but management seems to be deaf.....they have remodeled the store to look more like Costco.....but after a short time it has become the same old Sam's Club it always has been.
Even though there isn't a bunch of staff around in my experience those that are there are excellent help. Starting from the customer service to the cashier.
An enjoyable day shopping. Everyone was kind and gracious.
Omg the gas station smells like they had an awful spill, the ground seemed soaked in it and now I'm going to get to drive with a migraine because it's on my husbands shoes. Really should look into having the ground cleaned up over there.
Colorado Springs newer Sam's Club. It's clean, well lit, and the employees are mostly friendly. I'd still recommend the Sam's "Scan & Go" app, as it cuts down the waiting time in the checkout lanes.
Great as always
Does customer service exist anymore just called took forever to get someone then i was told while being talked all over that i should hold and wait because she had a lot of customers in front of her. #1 you never tell a customer they are less important. #2 find out what is needed, which means listen....which she clearly did not do. #3 no matter what a customer needs help them to best of your ability....she offered no help, no solution and did not allow me to ask her my question which is why Sam's is really not a premium place to shop anymore and truthfully i wont be calling or going back cancel my membership!
There are only a couple of choices of packaged rib eye steaks so I asked for more to be brought out. I could see the packs were being made. The gentleman in the meat dept, Jeff, said they would be right out. Ten minutes later I'm still waiting for the lady to finish wrapping her tack as she glances through the window
I'm sorry to say, but I'm an addict for Sam's Club. I especially love the Sushi section, I can't get enough of the stuff.
Sam's club is great! Great customer service! Great location! Great selection! Now even better because of the gas station.
Great
Love this store
It's great the staff is very helpful
Lazy workers that don't want to help or know anything. They are there to just get a paycheck and that is it. If you ask then you are bothering them. Manager doesn't know anything as well. The worst manager I have ever seen. Knows nothing about the store or what is even going on. If you call they will hang up on you over and over. Don't go here and waste your time. They seem to hire anyone and put them in any position even if they don't know what they are doing. Whomever put this guy in a managers position should be fired and sued. This is one sorry excuse for a Sam's store.
It was fine
Been Shopping at this Sams Club the first day that they opened! I love shopping there! Can get everything that I need and went all at the same time!
Not the best service. They took forever to find a price for an item
Great prices and friendly faces.
Awesome store friendly staff, been going here since I was a young kid! Samples all around while shopping!
Cheap gas. Good prices on clearance items. Produce isn't fresh. Have to know what grocery prices are to compare.
It’s a smaller than normal club but it seems to have the same amenities as a bigger one, especially now that a gas station has been added to it. It does have an older feel to it inside. Parking can be a bit hectic due to slim parking aisles. It’s cool to see that it has solar panel roofs over the parking lot. Another great feature about this club that I haven’t encountered at other locations is the self-checkout machines. People complain about not knowing how to use them but they are quite straightforward. It has an item limit ,however... The majority of its members seem to be African-American and Hispanics at this club. It is conveniently located off the SR- 91.
The people in the Bakery and Meat Department were great help. I got frozen cupcakes and frosting from the Bakery and pre-sliced roast beef and Turkey from the meat department. My order was ready and the service was fast and friendly.
EVERYONE IS ALWAYS HELPFUL. LET ME KNOW WHEN YOU. GET SOME NEW RECLINERS WITH CONSOLE IN MIDDLE.
Always find more things to buy.
Always find good deals there.
Better than Costco! Cost-friendly without lacking quality. Been going here for over 10 years
Good place to shop
Its ok but i dont like that if your not a member of sams club they make you pay 10% of every item you purchase. Non members should be allowed to pay the same price as sams members.
Great service
Sam's is convenient to my house. You have to buy in Bulk and sometimes you save money sometimes you don't. Their meat is good. The frozen seafood is sometimes freezer burned. It's a good store. I reserve fives for outstanding.
My family and I really enjoy going to Sam's club over Costco, unfortunately one bad experience can ruin a good thing. We were in there yesterday 03/03/2018 in Idaho Falls, and when we were checking out I had asked the gal if they had any boxes, she said there was boxes behind her in a bin, she didn't even point or turn around. So now I'm getting slightly heated, I was completely unaware that as a shopper you have to get your boxes and load your own groceries into your own cart. *I expect this from a low budget store* as I put the box into the cart to put our meat in it, the gal proceded to stop and watch me until I made more room for her to continue what she was doing. I'm not mentioning this gals name because I'm not like that, but da** it was I pissed off, I know every experience will not be like this and I will go back.
Not great service, otherwise it's what you expect for a Sam's club
Terrible service, I was treated like garbage here... Even if it’s cheap I would much rather go somewhere else because of this....
It was bigger than any Georgia Sam's. Amazing.
Amaze balls
Most everything you need.
We always buy regular gas, but it rang up as premium, a .45/gallon difference! Attendant said that's happened to other people...but of course no offer for a refund. "Assured" we got premium gas. Beware of what button is push before filling up!
Always a good experiment at Sam's
Love the Club. I buy almost everything here!
Sam's is always clean and fully stocked! Best one in the springs.
Great prices for buying bulk items. Lots of name brand bargains.
The prices are wonderful for bulks
0% of customer service all people are rude manger cashiers no one helps
Perfect place to buy cupcakes and wine for our girls night!
Clean and well maintained. Great gasoline prices.
Easy shopping experience
Good place to get bigger sizes items at usually better than grocery store prices.
Good prices but always run out of things. Every time I go they never have the flamin'hot chips mix.
Way too high
Good selection of food and snacks!
From mn and was very impressed with your store. Clean and well stocked.
Perfect time to shop. 3p on a weekday. In and out in 15m and no wait.
Wonderful selection of area vineyard wines amongst other items not found on my local Sams.
Great place to shop in wholesale Large variety Love it But cigarette cage employees suck Need a way to make that better and you guys will double the business in that and other areas
I don’t know if I should be writing this but I almost feel like I have to. I some how managed to get in! I cant believe the security, I got in and my name isn’t even Sam! The people at the front didn’t even ask for my name I just walked in. I’m extremely disappointed in the staff, my name doesn’t even sound remotely similar to Sam it doesn’t even have the same Silables as Sam. How could they not catch that?? I almost feel bad for all the snobby sams in the club but when ever I call them by they’re real name Sam they act like its not even their name.
Sam's Club is great, especially if you need supplies for larger gatherings, or a large family. Wonderful grocery section, lot's to choose from, clothing, electronics, pharmacy and more. Friendly helpful staff.
If you use the Scan & Go app it's an excellent experience.
No carts and long lines getting out
Very busy but the checker was quick.
Love , Sam's Club in macon ga
I like shopping there however they may need to consider coming down on either the membership or pricing of food. It would also be nice if they had Core or Essentia water.
So my job is to shop for people, I have been in Cost Co for Hours with Two baskets. Only to load everything. Unload everything at check out. Reload everything and unload everything again when I get to my car. And only to unload it all again when I get to the house. Wwhewww I'm tired. So to find out that I can shop on like create a shopping list from each house. And hit Club Pick up and have Mary Shop for me.....Made my day!/I mean the amount of time I saved today really was amazing. Mary my shopper was amazing!/she had everything so organized. And the young man that help me to my care was GREAT. I will be doing my big shopping every Month at Sam's Club!
Quick and easy with the scan and go app
Came to the Bloomington store at 8:40pm.. I checked on line the closing time and it said 9pm I walked to the door and got told that they closed at 8:30. So my question is why do they have a signed that says closes at 9pm and on line says closes at 9pm but they closed at 8:30
Some pricing. The younger sales staff, don't have people skills and patience to work in retail. Call not answered in auto.put on hold and never returned. = Robert Update : Oct 2017 tires are blowing put the sidewalls, I had to have Wal-Mart service in Boise the day after purchase in April 2015. The balances blew off the tires 2 miles from store and,the store had closed. We were there all day getting tires. No more money for hotel. Barely made it home. Wal-Mart had to rebalance and reinstall all 4 brand new Goodyear Wrangler Kevlar tires..now I had to spend. again 2 yrs later and get all new tires again. No recall. Buyer beware of where you go.
Everything you need at member prices
Great prices in an out fast
Great selections & prices on some items for small families.
It was wonderful to see everyone!
Love their deals on pork meat can't beat them
Love their bakery section. Large variety of goods.
In short, great prices for most products, great selection for bulk foods, and much more. You do need a Sam's club membership though. I would also suggest the app that lets you check out without waiting in line, saves a lot of time!
Great store
Loved the new app!! The best part is I don't have to load unload then reload the grocery cart. No checkout that's incredible!
Easy and nice people
Fred in auto dept was very helpful. I was pleased with my visit
Had to wait for 5 minutes today to get a hotdog because the counter person was busy texting. She kept telling the 5 people in line to wait till she was done. Pretty awesome guts to keep telling the people to wait
Super long lines for returns. Many employees standing behind the counter talking to each and sharing their stories with each other but not taking care of the customers.
The quality is great for the price! I shop here almost every week. The staff members are very friendly. They give out whole bottles of drinks for samples. Once, while I was heading out, I realized my large bag of flour was ripped open, and they were willing to replace it when I brought it back. The only problem is there isn't enough staff around the isles to get help, and they move stuff around so much that even they have a hard time finding things.
Big, clean store. Found just what I wanted. Saved on gas.
I like the Carter baby/toddler clothes as well as the food products. The workers are friendly too.
I have been a member since 2006
I have my lunch on all the free samples, yummmm
Really every time I go in I come out with so many things I needed and then I find things for other functuons . I have been able to get a lot of Christmas presents taken care of. I was really happy about the quality of the clothes but most if all the prices. They are having some great sales now till Christmas. Time to shop till you drop!
I always love going here. The only thing I don't care for is being bombarded with folks trying to sell me a service, like DISH. If I want to purchase this, I'll search you out and when I say no thanks, then leave it be.
I like shopping at Sam's club I enjoy the sample the food they prepare
We're longtime members. The prices are great customer service is tops.
I like the "scan and go"
Sam's is a great place to bulk buy items.
They never seem to have any products very long, we have a Ministry and have been using the same products, but now they have been discontinued. Tang product being one of them. Then the constant moving around of all the merchandise. How is this helping the Customer?
Great place to do family or business shopping on any level.
There were three carts available when walking in. The rest were in the parking lot; the cart returns were overflowing, carts between cars and, left on the tree islands. Only 1 cart attendant in the parking lot and he was busy talking to somebody instead of gathering the carts. The last two trips to this Sam's yeah I found it had the same exact experience only then they gathered up the carts and placed them behind 3 parking spaces that block two other shoppers and I from leaving. There were no cart attendants in sight.
Clean and easy to make use of
I have been shopping here for years and overall I find the store very frustrating. Prices are good but things aren't easy to find when they frequently move the isles. For years their tire services have been first come first serve so I hurry in to get there at 7:00 am just to hear they changed the policy this year and it's now by appointment only. The next appointment is a week away. I'm done. I won't buy or have tires serviced their again. I will pay more if needed to get better service.
Long lines .. only a few cashiers at the check out .. several green vests & other Sams employees standing around talking to each other. Poorly run store.
Friendly and fun when they are giving out food samples
What is the point of pickup when it literally takes 30minutes waiting for your order? Plus, why don't they bring the order out to you like Walmart?
Good selection of everything, clean store and friendly staff
Just tried using the scan and go today and it's super easy and nice since you can pay on your phone. You don't have to wait in line. Really nice and easy to use. Very helpful!
Normally love this store and am usually attended fairly quickly. Waited over half an hour to be attended in the tire center. That isn't the wait time needed to get my tires done. This was the wait time to get a service paid for. Called multiple times and every single time they would "transfer" me. Talk about customer service.
I love being a member, you can easily pay for the membership on Gas alone, as it is typically .10 to .15 cents per gallon.
I love the online pickup & the Scan & Go so very much!!! It's so convenient!!! Thank you for who ever thought & implemented these way of customer service! I've been a customer for many years & I had no disappointing experience with this store. Most of what I own was bought from here & my groceries too. Please keep this store open, it would be devastating if this store closed down. Thank you for thinking of ways to make it easier & convenient for a lot of people who are always busy & tired from the week's work.
Gas pump is a mess at this location. There were two people working there and not doing much assisting. I went inside to get some groceries and the person checking me out made me feel like I was experiencing the mess at the gas station, again. So rude
Scan & Go works great.
I must commend your excellence in services by supervisors and associates this morning. Thank you and job well done. Mr. & Mrs. D. Hutcherson...
Best rotisserie chicken I've tried
Brand new, nice inside. Great products. But the customer service is terrible. Fits the Walmart reputation. It took over 30 minutes after i checked out for them to find a price on a pair of workout pants. They just kept passing me off from one employee to another. I wouldn't recommend using Sam's unless you will never need help from an employee.
I have been a member of Costco since October 2008. I just joined Sam's Club Saturday the 23rd of March. I am still getting used to Sam's but I found out on Saturday they fresh squeeze oranges into bottled juice and that right there makes the cost of my membership worth it. Today is March the 31st. One more thing I noticed at Sam's Club is their rack of lamb........ it is extremely competitively priced and is packaged with two racks. When I joined they were dated to be sold by April the 15th. I waited for a fresher shipment and purchased one dated for May the 2nd. I opened it to cook last night. I am unfortunately very accustomed to an offensive smell when the cryovac wrap is cut open. Last night..... zero, none not any smell at all. A wonderful pleasure! One last thing, the tracks are smaller and the bones are tiny. The amount of waste is 75 to 80% less than other stores rack of lamb. Another reason to be a member of Sam's Club!!! Okay. It is July the 28th 2019. I purchased a package of two racks of lamb last evening at Sam's Club dated for August the 20th. I just cooked them this evening. When I cut open the plastic, no offensive smell. That to me is extremely important. As always the racks are small, both totaled two pounds. I firmly believe Sam's Club is the best source in Montgomery for rack of lamb and fresh squeezed orange juice!!!! By the way, recently I purchased rack of lamb at Sam's Club dated for July the 18th. I opened it on July the 20th and yes it has a smell but nowhere near as offensive as lamb from other sources in Montgomery....
Very nice coustermer service. Very happy with the store.
Been getting gas here multiple times. Their food court is always extremely slow. Other than that, I don't have any complaint.
I love shopping now with scan and go.
Had exactly what I was looking for, just took a minute to find it. Super clean and has great service employees.
The new system of check out has not worked 2 of 3 times visited. Had to spend time having a person check us out after doing phone scan.
Very organized! Everything was easy to find. Staff is readily available to assist.
A very rare experience where you find the employees actually showing acts of kindness above their employee greetings and assistance
I always try to avoid going to this location because of the long lines and not so friendly staff. Recently the long lines improved thanks to self service check out. Maybe now they can focus on staff training.
I happen to be in the area and decided to check out this Sam's location. I am surpised how it wasn't very busy. It's a lot bigger and nicer than the North store. The North store is older though there has been some upgrades to the store. I think it would have been wiser and cheaper to build a new Sam's. Customer service is okay. I wouldn't go out of my way to shop at this location.
Great prices, love the sample variety, friendly employees, great food court!
Many great deals on food and household items!! Also Christmas & Birthday presents too! Right now they have twin dolls to celebrate Twins. There have both a boy and a girl and twin girls. We have twin granddaughters and so I bought a set for them for Christmas! I used scan and go and didn't have to go through the lines... I just show our phone to someone as we are leaving!! Super convenient and easy checkout that way!! Highly Recommend!! Love Sams Club!!
Awesome experience
Always has good sales besides the good prices! You can get almost everything that you need in this stop. Customers service is very helpful as well as the rest of the employees. Yogurt and pizza are yummi. Great for clothing prices and gift shopping.
They always have good deals at Sam's club! We buy a variety of stuff here it's hard to describe exactly what we buy. It varies every month.
Found what I needed easily and checkout was easy and quick with Sams club scan and go app.
What an experience! I have to control myself. Compared to others, my need/want list is modest. I can purchase OTC supplements in bulk. It helps the pocketbook. Plus, toothpaste, mouthwash, and organic dark roast coffee (100 count) for a Very reasonable price. Trash bags too. Loved it!
Always enjoy my experience.Great prices.
This was my frist time to shop at the Travers City Sam's Club and I found everything I was looking for. Plus the employees were very helpful.
Great place
Friendly staff and well stocked good parking
I love this $100 club!
Alway a long day going there. Then getting out line is just as bad
Great place, love the fact that there’s NOT samples in every damn isle like Costco. Good selection and pricing. Why doesn’t Sam’s Club sell Sam’s pizza like Walmart does??? However, they need to do something about the gas station...it’s an absolute CLUSTER F$$$! Whoever they hired to design that station and pump position should be drowned in the underground tanks! Change it so EVERYONE goes through the pumps facing the same direction. Although it’s too late now the exit from the pumps should be into the main parking lot too. Basically only one exit and you’re fighting traffic trying to leave the complex. Serious lack of common sense and practicality during the design process!!! I would NEVER try to get fuel here with the camper or trailer on the truck. You can only get into the station from a small entrance and it’s practically impossible to turn around in the station if you have a truck and fifth wheel camper. Only a few diesel pumps and they’re attached to gas pumps. Now, What idiot thought it would be a good idea to have a convenience store attached to the gas station...you have a Walmart and Sam’s club right there??? People go in and leave vehicles parked at the pump while people are waiting to get fuel. >>>>>>>>If the DIESEL PUMPS get any slower they’d be SUCKING FUEL out of your vehicle. <<<<<<<<< Seriously, an extremely poorly designed facility, especially when you consider they had a blank lot to work with when it was being built!
When leaving. One of the employees that was collecting the carts in the parking lot saw we we're having a little difficulty getting something out of the cart ,& came right over got it out & put it in the car & empied the rest.of our purchases. Was so nice, polite. Was so appreciated the help. I did call & ask the manager to put his name in for employee of the month.
Had what we needed and fast friendly staff.
Love this place nicest people
Need better customer service
Love this store. Love shopping and buying in bulk. Staff always friendly when needed.
Nothing against Sam's Club, but allowing outside vendor's in is not a great idea. I went to Sam's Club today Sunday 30th of June 2019 and inside is a man representing The Telegraph selling subscriptions and taking donations. I gave my donation and he handed us a Sunday newspaper. You would think the paper would of been today's news, not last weeks newspaper. He conveniently covered the date with a advertisement for a company out of Warner Robins. That's pretty underhanded if you ask me...
Really like Sam's club prices, friendly customer service, and scan and go. Only exception is the Tire area. There is a very rude blond guy with a large mustache that should never work with customers. I will never purchase tires from Sam's because you are forced to deal with him. Complete jerk. That is putting it mildly.
Family oriented. Clean safe. Friendly associates.
Awesome place to shop!!!!
Used to be able goto the Sam's gas station and the attendant would have a card to scan, since their pumps were installed WITHOUT the ability to scan the app which is the only thing I use anymore since I got the app and in has the card, and they can scan it! So why would they install gas pumps without the ability to scan the card from the app, since that's what they've encouraged is to do? and then they used to say that's OK, we'll do it for you, but now of course that's too much like CUSTOMER SERVICE, so they have decided to stop serving the customer and serve their own selfish needs by making the customer walk all the way in to the store to get a temporary card and all the way back out to the pump because their stupid pumps don't have the ability to scan the app!!! Very disappointed looking time Member. (Membership means nothing anymore)?
It was my first time there and i was happy i made the right move or choice i should say.
I love me some Sam's club. I love the variety, I love to go and browse. I love their samples and I'm just gullible enough to try them and decide I need to buy more, so, Sam's club loves me too.
Great visit...we gound everything we needed!
Crowded on Saturdays but still convenient using to the scan and go app.
Don't believe the hours. The online hours said they close at 7. Once I arrived I was immediately shuffled out of the store with an employee agressivly saying "it's 6!" "It's 6" "It's 6" over and over again.
Make sure that when you go here that you check your receipt because they are over scanning a lot of items and if you don't watch it they're going to overcharge you and get away with it. Customer service corrected it but if we hadn't looked at the receipt we would have lost money
Really bad experience with the food department.
Amazing staffs. We travel to Sam's Club once a month. A great place to shop.
Their cashiers have some nasty attitudes!
Always good
Great prices
Better Sam's club location compared to Bangor. Smaller, but better service and cleaner.
I have to give an awesome review of the guys in the tire and battery department, because of poor experiences at a different Sam's Club I had written off all Sam's tire and battery departments, but these guys have changed my mind. They took great care of my car, and made the failings of the other Sam's Club right again. Thanks for taking the extra mile to retain a customer!!
We love Sam's Club!
Sams club is always perfect for all house hold goodies. I always buy from there vitamines.
I certainly don't understand the negative reviews. This is my local Sam's Club. It is always clean, well stocked, and the staff is competent and friendly. I've been a member for years, and have never had a bad experience. Do they run out of products or change inventory? Sure. Just like any other store. But it doesn't happen very often. And when it does happen, the staff is always very helpful.
The service is great
Clean and well organised, scan and go app is really very helpful and saves lot of time, plenty of parking space
Has awesome stock. Price is right too
Good deals....value for for Buck.....But It's A Zoo..... can't stand it.... where's my Beer.
The cashier stands were down and your associates were still very helpful and patient.
Everything you need is in it I love it
Good customer service
Great store, great customer service..
Great. Store
I have the membership that allows me to go at 7 a.m. rather than the savings membership that doesn't allow you to go until 10am, so I can go in and get everything I need in a very quiet store and get out very quickly, so that is very convenient for me! It does however make the hours listed on many websites or when you call and ask the question of there hours sometimes they give you the hours for the smaller amount of time other times they give the full hours. If you ask for there business membership hours then it's usually easier to get the correct hours. Since they moved they have become less convenient for me and I don't like that. They are also now completely surrounded by Colorado Springs, but they are addressed in Fountain, so you have to pay Fountian taxes!
Overall the layout of the store and the items available are great. The only issue would be some of the customers who shop here, they act like they own the store by being rude when they shop. These are the same people who wait in line for free samples and block the isle. They know people need to get by, but they and thier loud, spoiled children block the isles and act like they are starving. The store is great as I said except for some customers. Best bet would be to shop Monday through Friday cause at least you dont need to deal with some of these rude people, seems they only come out during the weekends.
Is great store and I get a lot discount.
I’ve had a bad experience with Sam’s Club and will not shop there again. I bought a membership and made an online purchase. At checkout, I was offered a $45 credit if I signed up for a Sam’s Club credit card with Synchrony bank. The credit was never honored despite months of calling by about it. I also shopped at a local Sam’s Club and it was dingy and didn’t have a lot of variety of products (bulk organic items etc). I happened to get a survey and was honest in my review. The local store manager reached out via email (no doubt had to because of poor review) and offered me s store credit to make up for the wrongs. I accepted. No response. I responded again. No response. I have therefore come to the conclusion that (1) Sam’s Club has overall lower quality products than competitors and (2) terrible customer service. I spend $1000 a month on groceries, BUT NOT AT SAM’S CLUB.
Great place to shop especially if you have little ones. I shop the bakery mostly it is Awesome!!! During luch I pop in to there deli for a good slice of cheese pizza don't do meat anymore but if you do the 3 meats is the way to go.
Good place to shop , lots of item good prices.
Sam's Cafe again has disappointed. My family can eat at the cafe here on the cheap, occasionally. But not within the last 2 hours of the store closing for the day. If you aren't going to serve food or be willing to make food. Just close the cafe 2 hours early! The lack of "service" is truly appalling. Excuses are given but the appearance is that of laziness.
Always clean, varied selection.
Love the smell of fresh fruit
Good place to shop if you wish to buy in bulk. Great prices on photo reprints. Tasty and cheap snacks like pizza, hot dogs, bbq. WiFi accessible.
I went to the Idaho Falls store. I asked an employee of the if they carried a certain item, he was at first nice enough, but as soon as he heard I wasnt a Plus member he was rude, abrupt, and insulting. I have not had one good experience there since joining last month.
The prices was right I had everything I needed to get Plus
Serious decline in service. I needed tires for our vehicle so I ordered and paid for a set of $800+ tires on a Saturday. They told us they would arrive in 4-5 days. Still hadn't heard anything by the following Saturday. Tried to call the store and just got put on hold for over 10 minutes. No one ever picked up the call so I hung up and decided to just go to the store. Was told at the store the tires had not come in yet but would be there Monday. Waited again for a call to say they had arrived and no phone call. Tried calling the store again on Saturday (two weeks later now) and same thing....transferred to tire department....no answer. Went up to the store and was told that the tires had arrived but they could not find them in the inventory. They claimed that they must not have arrived, but I'm suspecting they sold them to someone else. I requested and received a refund. Very poor customer service. I will not return to Sam's Club again to purchase tires.
Renewed my membership; listened to a sales pitch on knives and got a free paring knife; bought ten things I needed at bargain prices; bought gas at 20 centsbbelow local market prices. Love my Sams Club!!
There just isn't that much here that makes me want to bulk shop.
Easy and simple with scan and go!
40 people inline and only 2 cashiers. It SUCKED. Will not go to the new sams again. Wish I would never had renewed my card. Will never again do it. Go to COSCO fast service more cashiers.
They had everything I needed. Lines were short. Was able to get in and out quickly.
Scan and go is the best ap
I always find what I am looking for a wonderful place to shop my husband and I love Sam club
We do a Roadshow Event at Sam's Club several times a year. The staff is great to work with. The store manager always makes us feel welcome. It's always a great experience.
Getting my gallon of mayo fix.
I just love the atmosphere and it's a clean place to come visit, pizza is the best in town! Cheap to come eat there..... if you need anything in a bulk this is the right place.... refill you business needs? This is the right place to go.
store is always clean and well stocked. The door attendants are very nice. The check out people could be more courteous, I prefer to use the self check out.
Well there was a couple things they don't seem to carry and may not have in. I was looking for tomatoe juice. And reading glasses with a higher rating than 3.00 and AL Rokers book the Johnstown flood. And you didn't have or don't carry, Cherry coke. You had non of the above. Other wise I was able to get some other things.
Great customer service.
Recently rejoined..... My items beat Amazon prices. Update***** Changed to 1 stars going back to Amazon.... People are worse than Amazon.
Its a Sam's Club. No issues here
The new check out lanes where employees load your items onto the conveyor belt is a little weird, but I prefer the self check out lanes or scan&go any way, which both work well. I'm happy to see more self check out lanes because I hate going to an understaffed Sam's Club or Walmart and checking out after an extrovert with a full cart paying by paper check with a check out person who seems utterly disinterested in scanning more than 6 items a minute.
This store is great. There is a machine that will give you a free sample by scanning your membership. It's well worth the money to get the membership if for the gas if nothing else. The members plus is worth it too for the expense.
Fabulous store to shop at for all your needs. Exceptional customer service Prices are unbelievable for the amount and quilility to receive. Definitely will always shop for food, clothes and lots of other essentials.
I had to buy an ipad really quick so I went to Sams and three other stores. Sam's had the best selection, but of course, no help. My membership was expired so went to customer service to renew but the line was too long so I left. This is a typical big box store nothing special. i should point out that I tried to renew my membership on line but that failed and I called the phone number and it was busy. They said something about the hurricanes causing an overload to the system.
Good prices; lousy customer service. People also like to block aisles here and not care if people need to get around them. Lots of stuff!
Great selection. I like to buy in bulk to keep the house stocked.
Great selection of food and other stuff. I enjoy shopping here when I am in town. I can get great deals on stuff that I cannot get at home. Checkouts are often slow.
Very good customer service.
I approached a group of workers on their break outside the store. I had a set of questions about returning a mattress. A lady named Schea Poe literally stood up early from break, went inside and put on her vest. Assisted me in recovering a replacement for my return and escorted me to the front for the exchange. This says much about the service of this location. Thank you so much.
Placed order online. Was ready and waiting upon arrival.
Excellent pricing and service on tires. I had both my wife's car and my truck fitted with new tires this week. Very pleased with the quality of the product and the professionalism.
Love this Store; just don't like the lines. Employees are always Nice :)
Their rostity chicken the best deal this side the Mississippi
Always good. Courteous and quick staff
Great deals when you can spot them! Great member policies! Inexpensive cafe. And your bf is happy to go shopping because he gets free food samples lol
Great staff and store my favorite location
Nice place!
It's ok
watch the "deals" bulk isnt always cheaper but a good resource for big families. in number and in waistline.
It's big, and it has big things inside. If bulk is what you need then Sam's has bulk. Bulk food, bulk supplies and even bulky furniture. They also have samples, YUM.
Good place to buy bulk items.
I have had terrible service with their photo department four separate times. On top of that they rarely answer the phone and took my passport photo wrong (my application was rejected by the government for improper photo). When I came back to get it retaken I had to wait because the only associate was gone on lunch. At 4:00, a peak time in my opinion.
Good place to purchase at bulk prices and to get gas.
Wonderful, always enjoy saving money.
Had everything I was looking for !
Why does your Pickup app make you come inside to get your order? Whats the point of pickup - even walmart has a better app than Sams. You cannot even check in on the app because the two times i used it, it was down. Forget it! Then when i went to get gas the gas didnt even pump out - tried twice. Forget SAMSSSSSSSSSSSSSSSSSSSSSS
The place and employees are great, customers aren't the best.
My mom and I went to get a membership we waited about 20 mins for someone to help us. There was 3 customer service rep at the members area and it took two CSR to help one customer out. The phone was non-stop ringing and they didn't pick it up
Typical bulk buy store but always friendly and helpful. If you have the space, you can buy in bulk here and save a lot of money. Or if you're having a party it helps keep he cost down. They have everything from tires to chips to computers.
I didn't like it as well as I was told that I would. Had been a member of Costco which is far superior. I will have to live with this card for the remaining year membership but I am definitely not going to renew the card I am going to go back to Costco!!
Love Easy Shopping Items Usually In Same Locations!!!
Good Stuff
As a business owner and member of Sam’s Club, I am thoroughly disappointed in the fact you have one and only one cash register open but I can self checkout at my choice of 8 registers. Since when is CASH not accepted??? When you finally get your purchase completed, you have yet another line that’s backed up to stand in. The absolute WORST thing is what is becoming of businesses today. No help, no service, and do it yourself with plastic. Disgusting.
Sam' is a great place to shop . I give 5
Gas lines are chaotic with folks backing into pumps delaying everyone by blocking traffic. Signs are clearly posted but not enforced.
They didn't have some of the items I wanted or needed at this Sam's Club. Not a Satisfied customer.
Bought flowers online for wedding. Only 1/2 order showed up and they couldn't figure out where other 1/2 went. On hold for ever, reference #s for order they gave were incorrect and they told me they would give me refund for flowers that never came... 2 weeks later and still no refund. Real fun day before wedding looking for flowers.
I ordered my meds and a pizza at the same time. Both areas were courteous, polite, efficient, and friendly. My experience was awesome. Go Sam's Club!
The manager it's very right thanks for everything.
Lots of places sit and relax since they have outdoor and media room Furniture displays...
Great prices..nice associates...look forward to returning soon
First visit here and they allowed dogs inside (in the food section) and people begging outside with cardboard signs. Disappointing.
A lot of nice things .good food to pice from
This place is busy, still clean and organized and the staff is helpful
My dog loves his new bed, have purchased these before, my dogs favorites!
Just a great place to shop.
You can all ways fiend what you are looking for
It was all good!
This place really helped me out today. I can't go into details. But they are really good. The only thing is you have got to ask.
Great place to shop. Should have more seating in store as store is so big.
Every good FOUND what I wanted all good
Auto checkout makes it worthwhile
Self checkout attended was extremely helpful.
I love shopping in bulk
I’ve shopped here for years and have known of the terrible customer service in all aspects of the store but today they hit a new low. I was scheduled to pick up my order of photos and upon arrival there was no one in the photography center. I arrived 15 minutes before closing and the photos were scheduled to be done then. After about five minuetes waiting I walked over to the vision center and a nice gal said she would help me find my order. Upon looking she came to the conclusion that the photos had not been processed yet and the employee had simply left work early without completing her final tasks. Normally I would have just came back the next day frustrated, but these photos were for a family member set to leave the country the night of the incident. The employee (who worked in the vision center) radioed her managers and asked them to come to the photography center. After a few minutes of waiting they asked “what for?” she replied with the situation, and the managers response was “I doubt anyone knows how to run those machines.” So we waited figuring the managers were either coming over or getting us assistance, but that did not happen. The nice lady said she would give it a try and eventually figured it out and I got my photos. I appreciate that employees help but am disgusted by the lack of customer service shown by the management. When the management can’t show customer service the employees are bound to do the same, if not worse. All in all If you plan on going into the store buying a few things and then leaving you should be fine. If you need to deal with anyone expect delays and problems. I’m not aware of the other locations but as far as the Idaho Falls store goes I am disappointed. Many families and friends have dealt with similar situations. All I can say is that the minute Costco opens its doors you’ll have my buisness no doubt.
Did a quick walk-through to see if we might like to become members and decided 'not for us'. Costco, we miss you!
Some time Sam's was good sale we need more affordable price.
Wonderful experience in and out with self check out.
Went in to get some meats, picked up some ribs, date said to be sold by October 3rd 2017. Still 2 days away from my purchase date. Picked up a couple other small items as we were there, went to checkout to find out that our membership had expired. So I renewed that as I was in line on the spot. Got the ribs home, opened them up and they smell horrific. Like they were rolled around in manure. I called and they were pretty cool about it, but want me to bring the ribs back to trade them out. I'm not about to bring them back, waste of my gas and my time. I can't hardly stand the smell as it is, let alone with them back in my car a second time. Why can't they just put a $20 credit on my account / membership? Disappointed
Love the scan and go app....now to just improve the line of carts waiting to be checked before going out the door. Good selection of everyday items and prices!
If you want to buy stuff in bulk go to Sam's Club
1 May 19/12:00 - I’m standing here watching three workers stand around my car talking instead of rotating/balancing the tires. No wonder it takes 1:45 to rotate tires even though no one else is in line.
Perfect customer service
The bakery dept has the worst customer service in the history of bread. However, the folks in the meat dept are always very helpful and friendly. The cashiers are also very friendly and nice. I originally gave them 2 stars due to horrible customer service in the bread dept. I decided to change it because I'm pretty pleased with every other aspect of their operation.
The gas station never works when it's cold, you have to wait in the line for 1-2hrs just to fill up! Also there is never a manager to help when you ask for one, you have to wait for 30mins for someone to show up and try to resolve something. MULTIPLE ISSUES!
Great prices!!
Disagree. Been waiting 4 hours for a simple oil change. 1 guy working on two vehicles. Won't come back. Was told a little over an hour wait when I checked in.
Have been a customer for years!
Overall, they really don't have much of what I need as far as organic that is without other extra stuff added. I am also disappointed that they no longer sell organic coconut palm sugar.
Great place for food gas station big parking nice price in gas right now $2:09
Yeah baby I think I am in love! You Rock Sam's club
I find it degrading how management treat their staff..many of the cashier's are forced to ask the customers for plus rewards..and the customers always get snappy to the cashier's. There are many CS managers that need to go back to school to learn more about manners as well as respect to every employee and also customers. I have even noticed that new workers are on the floor pretty much defending themselves and not CS manager would help her.CS managers are supposed to help their team mates not sit or stand around and say rude remarks..if a CS manager belittles a teammate then that CS Manager should be terminated No wonder people want to go shop at Costco... I have worked many jobs and I have never in my life seen such rude people until now.. I think I will do my shopping somewhere else..
Pretty much what you'd expect from Sam's.
Very clean.
I go every week to buy supplys for my restaurant last week ..i have a very bad experience with the cashier name tausha . Shed ius cery rude and she even ask me to put my supplys in other car by my own..so i call the manager who finish helping her to do her job. Very rude people.
I really like Sam's Club. I use the Scan and Go app while shopping so I don't even have to stop at the registers. Nice selections. Clean store and friendly staff.
My shopping experience is always great when I visit Sam's Club..
This place has been great to us since we got a membership here! It has almost everything we need (and so much cool stuff we totally DON'T need but have to have of course, lol). I've found a few now-favorite outfits I wasn't expecting while grocery shopping which is always a pleasant surprise. I haven't had a ton of interaction with their sales employees on the floor because we have been able to find everything ourselves so far, but they always smile and say hi was we pass each other. The cashiers have always been friendly and the food service employees have as well. My only wish is that their pet section had a little more variety of things.
Good prices, decent selection of products.
Could not find all of the things that I was looking for.
We like shopping here!
Great supermarket. My "go-to" place for shopping in bulk. Great deals on items and the layout is great. The staff has always been very friendly and welcoming. If your hungry, the food bakery is a great place to have a quick bite.
Generally not too bad. I hate the self checkouts. If I'm going to work there I want benefits. But generally have no choice as the staffed checkout lines are way too long.
Poor management when you subject a checker to 12 customers in line and don't bring additional checkers on. I'm surprised you have any employees. You owe that checker an apology! There we five employees standing around that could have been checking.
Barvelous
Great deals on everything from a to z if you're a smart shopper. They have great sales and instore rebates that save cash. Cafe has great specials food and drink for just a few bucks Usualy friendly and helpful stsff thu out store5
They moved everything around and made it harder to shop quickly
We always have a good experience here. The ladies who work in the optical department are awesome. They call you before your contact prescription runs out so you can buy more before it expires. The store itself is newer and nicer than most of the Sam's I have been in. Everything is well stocked and the line is never too long for Member Service's.
Several workers helped me. One recommended the new app to scan as you go. A printer broke up front and they came over with a scanner gun and scanned all my groceries so I didn't have to load them back in the cart! Thank you
Good choices for cheap food. Also has is very cheap.
Sam"s club is not a place to go to for service. Employees are typicslly marginal at best and most the time very slow. I too don't understand why one works while others stand and talk. You have to pay attention to prices as they are not always less than other regular stores. One of the things i hate most is finding a product i like and then they discontinue it. But it is near by. Does have some good deals. They tend to have lower quality sams brand items than competitor. So it is ok but plenty of room for improvement. I would give competitor 4 stars. Since it is owned by walmart i doubt they treat the emploees very well.
It's like most Sam's Club locations, busy and crowded. But the staff is friendly and helpful and they have great prices on a lot of items.
Great variety in food, clothing, snacks, drinks (non-alcoholic and alcoholic), desserts, pastries, etc. Also, there is nice and friendly employees.
Great prices and knowledgeable and helpful staff.
save enough on gas to pay for membership
Quick, clean, and efficient. Using the app to pay is much faster than waiting in line.
Busy today! Prices reasonable and still a lot to choose from.
I will always go to Sam's club to shop for my bulk shopping
Always good to visit.
Easy to find everything you are looking for, the scan and go app saves a ton of time instead of waiting in line
Slow through check out.
Friendly , clean, and able to get in n out , Miss Bubba loves going shopping for needed things
I enjoy the hot dogs and pizza from the food court. Like being able to buy in bulk, but wish the would not stop stocking items that I get used to going in to buy and then they discontinue carrying it. Avoid the customer service desk if possible. They are usually under staffed and the lady that usually helps me is dumb and rude every time.
They need more employee in Club pick up . I did 4 or more time order in club pick up . Every time I have lost of headaches. Club pick up for we can save time , but this one is take very long time . I’m sorry but they need real more employees
This is a great Sam's Club. I like the covered parking as I came in the rain, got a spot underneath and out of the rain. The store is always well stocked and easy to navigate. Also, a great location next to the freeways
This Sam's is always well stocked and clean, all the employees that we deal with are very pleasant and helpful if asked any questions.
Always get the best service from optical dept.Staff loves what they do and very knowledgeable on products and services.
Great, I love Sam's
Found everything I was looking for.
Awesome
Its fast easy.that way I come here.
Pharmacy staff was very helpful so far
I am in love with Sam’s Club, however the tire center is TERRIBLE! I came to get my flat repaired and TWO HOURS later I’m still standing here. I’ve asked how much longer and I never got a time. The workers are standing around and not even greeting the customers. I guess you have to kmow somebody that knows somebody to get in and out. Like I said, I love shopping in sam’s club but I will NOT be using the TLE department again.
I've been going to Sam's Club for 20 years. Still worth the membership. However I hate that they moved to Fountain. It's not only further away but higher taxes!
I am completely disgusted with the service I encountered tonight at sams club. I went to the sams club off 17th in Idaho falls. I was there at least 10 minutes prior to when they photo center closed. After standing around looking the lady told us she had already shut down for the evening because the printers take awhile to shut off. I said but you don't close until 7 and it's before that so we can't print. Her reply was we could but would have to come back to tomorrow. Unacceptable. You do not close stores, pharmacies, restaurants etc prior to actual closing time because you have closing activities that go with it and you want to go home! So I said fine I have an online order I would like to pick up. Told her the name, etc and was told it didn't exist. However, I have a confirmation email and the online order status says "pick up in store." The worker then proceeded to argue with me about how my order doesn't exist. At that point I was done and said that was fine I needed to talk to a manager anyways about how they allow the photo center to close down during operational hours. To that she decided to say something nasty about me to the person standing next to her loud enough so she was sure I could hear it. I then went and asked for a manager and explained my two issues. She said that she agreed it was unacceptable and would deal with it so we walked over to the photo center. Did they find my order? No, they said i never even ordered anything despite showing them a confirmation email and order status update. Did they make the photo center operational so I could place me order? No Did anything get solved? No I will be cancelling my account with sams club and will never again do business with this store or any other. I am completely disgusted with the customer service, management solution, and that you can close a section prior to actual time because you want to go home. Now there is no resolution to any of that. I will simply take my business elsewhere and my extended family will do they same.
Don’t buy tires from them!!! If for any reason you decide to not continue membership with sams club. They will not honor their warranty won’t even look at a flat tire if you don’t have a membership. Even if you did purchase the tires from there. Your better of going somewhere else. Was thinking about re joining but not now.
Always a good visit...
This store is so AMAZING .. I will DEFINITELY be going back.
Great Sam's Club. Always clean, friendly staff, layout is ideal. Used to sample fresh orange juice, but stopped recently. Being next to a Walmart helps too for the stuff I don't want to buy bulk.
I have been a member for over 25 years and I go at least once a week. I enjoy shopping there.
I'm always pleased with my time and Sams great shopping experience always saving money and the stores always clean that means a lot
Easy shopping friendly people easy in easy out, prices good,
Found everything we were looking for. Packed the day before Easter but the lines were moving quickly.
Love shopping online with club pick up
Good experiences as always. I love scan and pay. All stores need that. The bathrooms need to be renovated.
I was unable to find a few thing I needed. However the employees were very helpful in trying to find alternative products.
Employees were so nice, and the bathrooms were CLEAN!!!
THEY REALLY SUCK! They are mainly doing business with small business owners. They do accept personal debit cards but business debit cards. They do accept Master credit cards but Visa credit cards. Very poor customer service counter service. They always upset me every other time I went there. I would recommend Costco.
Would love to see Smith field smoked pork chops back!!!
Pleasant cashier and greeter.
I wanted stuff. Sam's had lots of stuff. I gave Sam's money, now I have stuff I wanted.
1st time... Not overly impressed... Prices not significantly reduced for bulk... Savings are available but only on generalized items...
Very busy not all cashiers lanes are open and handicapped cars are not available.
Love the scan and go app
No problems until checkout. Of course they never have enough checkout lanes open but I waited, and waited, and waited, finally my turn, did I say I have a herniated disc in my back and it's very hard to walk and harder just to stand and wait. I have to use a cane so it's rather obvious, I have a hard time. The cashier saw this but turned to me and said "You will have to wait, I'm going to take this lady she only has 6 or 7 items." I almost fell out! She was 40 at best, no physical issues. If she was a Senior Citizen, handicapped, etc. I would have said, "No problem" as I do quite often when I have a cart full and someone has only a hand full of items. I only hope that one day, someone will see fit to do that for me. I'm 62 but do not consider myself a Senior but I do have a terrible issue with the disc in my back. Maybe some training for your employees would help. Oh yes, during my last visit, I was talked into spending the additional amount to upgrade my membership. I said "No" at first but she then told me that if I did, I would get $132 off my next purchase. Well, I asked the cashier yesterday if I would get my $132 off my purchase, she started laughing. She advised me that the girl that told me that did it all the time! That is fraud! So...All in All....How was my experience? Ok until I went to check out. Sorry if I rambled but my experience was much worse than this could ever sound.
Good selection savings for buying ion bulk
Great
Excellent experience at the Montgomery store. Very friendly employees.
It is a very nice place to shop everything I wanted I could find it in the shop, it is also well organized
The employee's are very helpful. Being disabled I like the system that they unload the carts. You have to check out all of the aisles and there are some excellent deals. Up front by the tv's there is an aisle that has end of the season deals on excellent electronics. I also disagree with a review from earlier. The Ames store is very clean compared to Ankeny or Des Moines especially the bathrooms. If the store goes to fully automated and people checkers are eliminated and goes self checkout then I will cancel my membership!!!
Great selection, great deals and super-friendly staff.
Experience the worse customer service from manager of Central Georgia Acquisitions, Inc. wireless phone sale vendor inside of Sam's today. Information he provided was different from wireless company and he was rude about it. Needs to contact wireless providers to discuss processes and not make up his own as if he way is correct. Contacted my provided before and after my purchase and both time wireless provided stated he was incorrect. Will contact send my compliant also to the corporation...
It was once again a great shopping experience.
I joined as a plus member so I could get my shopping done earlier and better incentives. It is almost not worth it. I have been disappointed every single time I have to come here....to the point that I dread having to come at all. Been a member for over 2 months and today was the first time ever I was asked to show my member card BEFORE I was allowed to go in. I'm not saying they don't or shouldn't do that, but if they plan on checking for membership, they should do it consistently. Next, pick up times and days have gotten out of hand. I use to be able to order the day of or the day before and select a reasonable time. Now, I have to order almost a week in advance. Their inventory is lacking. Everytime I go in or place an order online they are always out of something. Usually it's the same thing everytime. Honestly, my order request is getting smaller and smaller and it's not because I no longer need it, but because Sam's never carries a consistent inventory and I am forced to go somewhere else to get what I need.
I always find great deals here!
Sam's Club is fine with most things inside the Store EXCEPT WHEN IT COMES TO CIGARETTES AND ANY KIND OF TOBACCO STUFF, REGULAR SIZE SMALL CIGARS AND AND ANY THING ELSE IN TOBACCO. CARTONS OF CIGARETTES IS ANY WHERE FROM $25.00 TO $35.00 PER CARTON MORE (Higher) AT SAM'S CLUB THAN THE PUBLIC STORES, SO WHY GO TO SAM'S CLUB EXPECTING FOR A GOOD DEAL OR CHEAP GREATER DEAL ON CIGARETTES WHEN YOU CAN BUY ALMOST (YES ALMOST) 2 CARTONS OF CIGARETTES ANY WHERE OUT HERE IN PUBLIC !!!!!
Really like when i can go there and get what i want, what I'm used to getting
The two gentlemen that work in the food court have really made the place gone downhill the one guy is rude and they are unattentive to the fact that when you sell a pizza you make a pizza to replace it I was there around 4 on a Sunday afternoon it was very slow and there was no pizza a half of a cheese and a third of a supreme
quality..low prices..buy in bulk....recommend
Nice location. Quality merchandise!
Employees are standing around clogging the way to get through from point A to point B. The wait at the pharmacy was uncalled for. Thinking of getting my money for the remainder of my membership.
Nicest designed Sam's Club I have been in.
Best place to get anything in bulk that you need.
Glad to be a Sam's club ( Mastercard) holder. I can start my day early and shop at 7:00 a.m.
Nice variety and good selections. Need more staff
Good service love the samples
Not enough check out people... would make it so much better
Sam's club is a good place to shop in bulk and get a great deal! You do have to pay a membership fee yearly but it's worth it!
Super dirty and ghetto feel. The employees at the food court are probably the worst at this particular location.
2/11/19 - I had to return my xbox one s because the disc part of it wasnt working. It was still under the 90 day return policy. I had purchased my xbox online as part of a bundle with a tv. When i went into the store to return it i just gave them the order number and the xbox. The lady at the return counter didnt bother checking that it was a bundle deal and i did not think it mattered to metion that. She returned the whole purchase including the tv which was in my home and i was happy with. I didnt noticed when she gave me the receipt that she had refunded me the 1344 that i had payed for both tv and xbox. I had to shop for some stuff instore. While i was shopping she called me to my phone and asked if i was still in store and if so could i go back to the counter. When i went back she proceeded to tell me that i couldn't return the xbox since its a bundle and that she made a mistake and returned the whole thing. That i would have to bring back the tv also. She couldn't stop the return. So i would either return the tv (which i didnt have with me its a 75 in tv)with the xbox or i would have to rebuy the tv which was 1300 on it own. At the end she decides shes just going to recharge me the 1344 that was refunded to my account with a clearance sku. Now let me remind you 1344 would not post to my account right away. I was so angry my kids were crying and upset. I didnt have another 1344 in my account so i had to transfer it over from another account. I payed 1344 for a broken xbox and bad customer service. I havent stepped inside of sams ever since. And i dont think ill renew my membership. I just keep thinking what if i didnt have the money that day...
Great
Good feeling deals
I order picture prints thinking I would get them back at least by next day like the ad said READY IN ONE HOUR. I called to check on them and was told it would be 2 to 3 weeks before they came in. I needed the pictures. So I suggest you let your customers know the truth and UPDATE YOUR WEB PAGE . I was very disappointed.
As everyone knows Sam Clubs has some of the best prices and quality food
Great choices and service!
Great deals
We shop at Sam's on occasion when we need bulk supplies, it's a real nice place, I think they have just about anything you need. we usually shop there a couple times per year. it's nice and organized.
There always there to help
Would like to see more organic options
Great prices, great service. Sometimes crowded though.
Had to return an item that I had purchased 2 years ago. I had returned the product 3 different times to the manufacturer. On the 3rd time receiving it back from the manufacturer I decided I would return it to SAM's and they could deal with the products company. Best experience I ever had. The employees at Sam's ( Jon and Heather) had no problem with the return. Being I was no longer a member of Sam's they gave me a gift card I could use at Wal-Mart .
Me and my wife came into the store with no greeting from the two people at the door. None of the employee’s seemed like they wanted to be there. So we shopped for around 2 hr with a loaded down shopping cart. When we get to the register they tell us we have to be a member to shop there. I really wish someone at the door would have mentioned something at the door. So I did what anyone would have done. I left my completely filled cart in the middle of the isle and walked the f**** out.
Great prices, good quality. Best price on Gasoline everyday, Sam's doesn't play the high/low game on gas prices.
Call took forever for someone to answer the phone and then hung up on me after saying hello. Tried to call back and after 6 minutes of calling I just hung up.
I got everything I needed fast check out.
Food court took pretty long. Only had 2 workers. Clearly popular, why so little help?
It was great. The scan an go was awesome!
Scan and Go gets me in and out very fast.
Overall it does the job and there is a lot of savings.
Great place to come and buy Packs of. So much cheaper than just buying anywhere else for 2x's more of the price. Its.like Costco but better. Highly recommend getting the Membership saves so much more at the end.
Early morning best time OTHERWISE it's a zoo...
Very clean, organized, and as a father of 4, it really is the best bang for my buck....from chicken nuggets, to trash bags Sam's has it, and in huge quantity! Mich love to Sam's Club, you have made my life easier!
Joined to get discounted gas. It would be more convenient if it were open longer especially since you need a membership card to get it in the first place. Stopped by earlier, but had forgotten my card, so needed to come back later. Now I'm back later, but it has closed. I will now need to get gas somewhere else. If this continues, I'll cancel my membership.
I love their excellent customer service and the offers they have and very good quality products is specially the produce.
Bit busy on a Saturday but otherwise good
We love Sam's Club we're a family of 5 so we buy in bulk and Sam's Club has a variety of things we love!!
Wealthy and got what I had to get as it was an open up any more registers open up one got out quickly love it thank you
Not the biggest Sam's, but had all we needed. In and out quickly, clean and friendly
The app is the only way to shop in store.
Wonderful!
Great place to stop while traveling for gas and a snack.
It's a store, what's special is it? LOL
GREAT TIME!!
Very helpful staff.
Not clean
It's a friendly place to shop for any thing you need for inside to outside of your home and accessories for the many adventures that may take.
I like Sam's. Don't really care for the new self serve in the cafe but love scan and go.
Customer Service in store is a joke. Misleading has no clue how to do their jobs or to figure out anything for customers.
We are very happy with our visit to Colorado Springs Sam's Club. We not only got our groceries but ordered a fresh pizza for dinner which was delicious.
Pharmacy has the best. Manager & staff of any Sam's clip.They are. A top notch team. Nice kind polite. And quick. Mistake free. The store manager is stupid if he ever let's these people leave, he should jump at the chance to give this tea big raise for their hard work. They make him look good. They know us by first and last name. Always yes ma'am no ma'am.
Wow, this place is like night and day now. I used to f***ing hate this place. Everyone knew and knows that there are great deals to be had here, but the checkout process was beyond ridiculous. It was like Chinese water torture. It was so bad that I stopped coming here for about two years. Well, what a difference two years can make. As it turned out, I was going to Europe for a month this summer, and I desperately needed to get some precooked bacon to take along. All of my local stores only had tiny packages of precooked bacon at astronomical prices. So, I check online, and, low and behold, I find that Sam's has packages of 100-slice precooked bacon, which actually is over four pounds of uncooked bacon. Knowing how annoyed I used to be with this place, I decide to, begrudgingly, go in. Even with the 10% markup for nonmembers, the price of the bacon was too good to pass. up. As it turned out, I was completely shocked by the changes. For one, the employees seem a hell of a lot more interested in customer service, which was shocking. In the past, it seemed like I could get better service on an iceberg or in a raft out to sea. So, after getting back from my trip, I decided to take the plunge and get a membership. Since then, I've been here at least four times, and, each time, I had to wait exactly zero seconds to check out. Their self-checkout lanes are always open, and, if that doesn't work, you can opt to use their app to check out that way. As a result, the laborious checkout process has, now, been reduced to nothing. Like I said, everyone knows Sam's has good prices, but the checkout hell I used to endure was a major strike against this place. That problem is nonexistent now. With that said, there is a wait to get petrol, but it's not too bad. It moves quickly, and there's always someone directing traffic and preventing line cutters. Highly recommend now!
Very nice place to shop great quality
Always good
It's so exciting to shop at Sam's Club
Aggressive, rude employee demanded me to get out of his way
Got what we went in after. Wish they had more craft beer to choose from like the Portland store
Great store. Huge inventory and nice staff.
I love Sam's club. They have everything and their staff is so helpful and wonderful. The manager really knows what he is doing.
Excellent
Got everything I needed at a good price
Typical Sam's, they've seemed to trying to improve the issue of line waiting. Not much you can do about carts stacked up to your eyeballs. But I'll give an extra star for the effort
I'm from out of town. And we travel a lot been to a lot of different Sam's clubs. But this one is different. The ppl who work there are amazingly friendly. The store was well stocked and clean.
Got most of what i wanted
I had went a the cashier was charging extra stuff I didn't even have, and the customer service was horrible too they weren't even trying to understand the problem.
I love Sam's club. Trying to take care of a big family helps to buy in bulk.
Check out too long. Too long wait at the cafe too (For pizza that was out of the oven too long)!
Good stuff..
Worst service I have ever received. The woman on the phone was rude and disrespectful. I'll be speaking to a manager and requesting a refund on my membership.
Busy but friendly place to shop
I love this place. There was not enough Cashiers at check out time. There are about 5 new self check out that only take credit card.
I've never been a fan of Walmart. However Sam's Club offered free access to Costco members this week. Some of the prices were a little lower than Costco and some were a little higher so overall it seemed about the same. I do like some of the brands and items better at Costco but this store was not crowded! Some of the prices were very good. When I went to check out there was a checker with no line waiting for me. When do you ever see that at Costco? I found shopping here to be a lot less stressful. I'm seriously considering getting a membership.
Great prices, easy check out. That's what I love about Sam' Club.
Just need a little more selection.
The staff at this Sam's Club had always went out of their way to be helpful (with the exception of the mobile phone department). The developer of the Scan & Go should get a raise I have recommend friends get a Sam's Club membership just to take advantage of that app!
They've been short handed and waiting in line for half an hour. Just to return mattress and had receipt and she had to take longer to look it up on a slow computer. Plus the place we ordered it was late and charging extra fees that we told them we were heading to Florida for a vacation for two weeks. The online sams club stinks cause I waited all day for the mattress to show. Not sure of doing online again.
Great as always
Great people, friendly service, customer kindness well managed.
So you see this place is a bad store because they don't have a music section I SUGGEST you guys should put a music section
Lots of good stuff.
Kind of slow service, may be because of weekend. I am waiting at the customer service for long time. There's only employee to help here. At the entry door guy was very nice and helpful and that's why I am giving 4 stars
You have good people and decent prices, you just lack a few items.
My first time here and I wasn't impressed. I heard so much about Sam's Club, came prepared to shop, shop, shop and only found a few desls
Great place to shop. Just became a member and needed help. Jessica help me solve the problem right away. I thank her and Sam's.
The scan and go app is ridiculously convenient, it eliminates waiting in line to checkout.
Everything was good
Excellent customer service at the Walmart gas station.
Everything so organized I like that
Found everything i needed for this month, praise God !!
Great warehouse, got home and they didn't charge me for my GA. Bulldog shirt. Thank you Sam's.
Great location close to Fort Carson Army base. The store is well organized, clean, food samples on floor, friendly and helping staff, hot prepared food, help desk, and much more. The only problem is there needs to be more cashier's to eliminate long waits to checkout but besides that this is a great local membership store.
This place is awesome.
Excellent stock of items and friendly staff
Too long of a wait to check out.
Customer skills is really poor! When you call for a certain department ythe NEVER pick up.The bakery customer service is awful! I call for 30 mins back too back still no answer. Can't even order my daughter's cupcakes I will never spend my money there AGAIN.
Very good
Found everything I needed got in out in under an hr very friendly cashier
Customer Service line is always way too long, and not enough people work there. Doesn't ever seem to be enough cashiers, and when there are if something happens where a manager is needed then it takes FOREVER for one to show up because they are off somewhere talking to other managers of other areas. The only good part is the prices for bulk and the cashier that helped me the other day named Geena. She was very curteous and seemed like she knew exactly what she was doing. Was able to get me upgraded and taken care of in no time.
This place is crazy on the weekend. The parking lot is small and overcrowded. I do like the self checkout or scan as you go option but I much prefer the shakopee location to this one. I only visit this one because they carry a specific item that other locations don't.
Great people work at Sams super friendly and helpfu, even when something goes wrong. Great supervisor, she ran around helping EVERYONE
Big lines on the weekends. Taking advantage of in-club pick up, big plus when paying at pick up. Love it.
Needed a birthday cake for my daughter and her da da is in hospital. Found the perfect one!
Easy to get around. Large shopping isles
Big store lots of cheap bulk items.
Love Sam's club. Especially with their app that allows you to check out without going through the cashier! Love it
My go to shopping place. In and out quickly with the scan and go app.
Best prices in northern Michigan
Customer service was absolutely horrible, manager had a bad attitude towards us. I asked a girl a question and the rolled her eyes and walked off. Idk if I caught her on a bad day or what but this was my first time being in the store and I am disappointed. I will try to avoid going back. It’s sad.. Walmart has better customer service then this sams club location.
Very nice
Not crowded
Fine place to start if you are in TC for a week for a snacks and cherry pie.
it takes forever to pay, only 2 cashiers
While I was taking a friend shopping February 19th we were fixing to enter the building when two middle aged black men in management were giving pure hell to Thier cart boys, Infront of many people entering, exiting and standing around the building it really upset me because every time I see these me they work really hard expecailly over the summer in 100 degree weather, being in management they should know to pull people aside to conversate ... These boys must have been humiliated but delt with it better than I would have. The two men in management came off as very arrogant. And didn't care about upsetting any customers
Sometimes good deals. Beware, hot as hell inside this Sam's. Not worth the deals if you suffering this much cause they stingy with their AC system. Had to go to Food4less next door afterwards just to cool off.
First time trying Sams gas station and it's one way in so remember witch side your gas cap is on your car. The hose is a little short if you're in a full size SUV and taking the hose around your SUV. Gas attended was Very nice with helping.
Very good & fast,checking out today. They have sure moved the things in the store around.
Excellent
Don't go....it's too crowded
I can always count on it for great deals.
OK...These new check out lanes where the associates load your items on the conveyor belt is not working. We were there today and they missed,lost, misplaced, forgot, I DON"T KNOW what, 2 items. We realized 1 thing before we left, went back and it was under the check out lanes register. I stated we put it in our cart to buy it and that's what we would like to do. They said they tried coming after us, but we were already gone...WE were standing at the customer service desk to get another issue from a previous visit addressed. SO...got home and they, again, lost, misplaced or forgot to ring up another item...HOW?? PLUS they added more "self-checkout" lanes and only had 2 regular lanes open for checking out...I DON'T WORK AT SAM'S CLUB....not doing self check-out!! GEEZ
Some prices didn't match the website price. One of the reasons I went was specifically for a sale item. Usually no problems there.
Had to return a cable modems electronics department and they have a 90 day warranty will you take it back within 90 days you get your money back smooth and easy better yet what by scanning & Go cards have two receipts already in my phone made returning the modem even easier
getting tires replaced. fast and friendly
Customer service has improved, I hope it stays that way
Horrible customer service. Employee getting smart with customers. Why so many self check out lanes?
Personally I go to Sam's club because it has extremely good offers on 32bottle packs of water. Also kitchen cleaning supplies, like commercial grade oven cleaner , that you can find only there and online of course , like in Amazon or Ebay. I constantly see a lot of people there ,that means people find it helpful too.
The associates are always helpful and if they don't know they will get you the answer.
Great bulk store
Pizza is great and cheap!!! Good lunch for under 5 bucks.
Been a member over 15 years. Always a pleasant experience.
First of all, the little lady who greets at the door is precious! So happy and very very friendly! Makes you feel so glad to be there. Then the young lady who helped me with getting a SAMs card, Latonya, was very very sweet! The young man giving out samples of the bagels in the back was very friendly. I don't know who these people are talking about who gave bad reviews. Everyone I spoke with who work there was very friendly!
The food is always good here, and very inexpensive. They also have more bulk options than places like Walmart or WinCo so it is a good place to stock up on things you get often. They recently switched to accepting Credit Cards, so that's another plus from what it was before.
Other than the shop and go app not working and I had to reboot my phone the visit was excellent. By the way the shop and go app is the single most wonderful thing about Sam's Club great job to your techies
Love it got everything we needed. Great shopping experience. Store should be bigger tho. Very limited on merchandise!
The Club itself is good and we shop here frequently. The bakery is exceptionally good. The packaged, prepared food is good as well (take and bake). The Sam's app on our phones has drastically reduced the check out times, which used to be stupid. The food court needs work. Even with the new computer ordering system it is slow and disorganized. The people in the food court clearly hate their jobs.
Greeter at the front door isn't friendly at all. I said good morning to him he barely responded
Nice and clean long lines sometime look like Wal-Mart lol
Always have a great experience at Sam's Club discount prices and very friendly people
A great place to find everything you're looking for
Cheap
Tw thumbs up for Sam's Club PHOTO CENTER!! Layouts, square photos, posters, brilliant colors, affordable.
Sam's Club always has what I need and if they are out of stock they have a time frame as to when those items will be in. The store is always clean and the staff are generally friendly and helpful!
Great place to shop
The store itself is great. Tried to get a hold of someone in the auto/tire center. I called for over an hour, just wanted info about tire swap from all season to winter tires. Customer service just put me on hold and I wait 15 minutes with no music just to end up hanging up. Horrible!
Always a good deal
I like Sam's Club ... good products, good pricing, etc! I would really like it if there was a family plan for more than 2 members with the discounted membership price.
It is a great place to shop at and they have everything you need☺
Great products!!
The self checkout makes it a lot quicker and easier.
I paid for a membership to stand in a very long line. Their cashiers were very slow because if communicating with other employees. There was a problem with the cash register's and they told everyone that they could only accept cash after waiting over 20 minutes...
Usually a good place to shop! Shop and Go app is a plus, makes the trip quicker!
Love the scan and go app. So convenient.
Best gas prices in town, very crowded but the lines moved pretty fast.
Knowledgeable customer service. Sales agent knew answers to every question I ask.
Worst customer service, Costco is better
Normally the staff is very nice but tonight I went to the deli to order some food. Once I received my pizza it was cold so I took it back and asked could they put the pizza in the microwave for me the cashier never looked up at me and she said we don't have a microwave so she reached for the pizza and she gave me another one but another cashier going to say that pizza is not cold! Excuse me Ma'am.. I only wanted HOT FOOD WITH DESCENT CUSTOMER SERVICE!
I mean it's just a Sam's club, but everyone we run into is generally happy and helpful. I wish we was closer.
Unfortunately their gas prices are higher than several stations in town. They really should treat their members better on gas prices. Great place to shop though, good prices and very friendly staff. Great food at the cafe too.
Great place
Have shopped there for years and still get frustrated with the practice of taking regular stocked items and moving them to feature areas without a sign to you give a heads up to its location. Adds to shopping time and does NOT promote impulse purchases.
The choices once availabke are not there. Prices still fairly good on most items.
Love shopping at Sams club.
Easy parking.not crowded, quick check out.
Using the Scan and Go makes shopping easy.
Awesome on weekdays when it's not crowded
Staff is ok, could be a little friendlier and more accommodating.
This Sam's Club rarely has any issues. Sometimes it's pretty crowded I guess that's normal but for the most part customer service is good and most products are in stock that I used. I've been coming here for four years
Crowded but well stocked. Lots of staff around and quick check out. All in all a good experience for bulk grocery shopping.
I went this store last weeks, was terrible, never enough staff, n you have to be in line at least 15 minutes to pay your stuff. No good customer service...
3 registers open but fast check out. Busy
Like the quality and prices.
Not bad but not good
Love the scan and go
Nice...not crowded...clean. Always stocked. Pleasant
Wide selection, fair prices, innovative shopping options like the scan and go checkout application.
Lots of items to choose from at a reasonable price.
Love the scan n go app. Skip checkout lines completely.
Terrific products, prices are really amazing on every day things but double or triple for roughly the same price
Worst customer service and manager
1st time an loved it, more than i exspected, recommend to everyone, great place to shop, loved the friendly costomer service, very helpful.
It was really great!! Like always
I wish they would stop moving things and getting rid of things that are a pretty common product.
I left Sam's club very disgusted with them. They advertised a cannon camera on sale for $199 and had 1 in stock, however they could not find it. This made me very angry. It did not make since. I'm thinking about cancelling my membership and closing my accounts.
Just an average Sam's club. But you have to be careful when you order pizza or some other at food corner. Only recommend people who have lots lots of time.
The store is clean with great finds and easy to get in and out. However, there were a couple of things I really wanted but Sam's apparently doesn't have. They didn'tn't have the protein bars I wanted nor anything close to it. They also had a small variety of Sardines. Lastly, they had a sale on their tissue but they couldn't tell me the reason I couldn't partake in it. Customer service representative said "You MAY have reached your limit" but she wasn't sure and that was that.
My best spot to shop for buckle goods
I wish all stores had Scan & Go.
I found everything I wanted.
Great prices but man oh man lines all the time. Slow service on front lanes even when busy while 2 to 4 people stand around and talk. Merchandising could be better. Past 2 times I have been there skim milk was empty and they had to pull up cart or I did it. Also run out of particular products I buy once a month. This place is always busy. Only time I didn't wait in line was cause of a snow storm! The guy in the tire area though is great. Helps out everywhere and is friendly. If not for great scan and go app to skip the lines I try to avoid here and used to go to Eagan location which is 3 times as far away from me. Scan and go is why I still go here.
Since mylast review, I have successfully had picked up groceries without waiting an extra hour for my items. This is the worst managed sams club I have ever been to (including out of the country). I ordered 10 items 6 hours ahead and still had to wait over 30 minutes for them to gather my pickup. So I waited to get a piece of pizza with the food court and the two girls there could not have moved slower. After I paid, I waited for several minutes because one of them decided to go do dishes Instead if grabbing my piece. The other girl finally meandered over and helped me. They took about 6 minutes on average for each person in line. Insane for precooked good.
Vanessa in customer service is very very snippy and not good for customer service.. One star is to many for her I'm a member of 28 years and will prolly be ending it..
Cashiers are friendly, returns are easy and it's well stocked.
Love it
Wish they sold there. Thats the only thing missing.
Love this place
This location improved a lot since they introduced the self service checkout. The employees here can use more training on customer service but at least the long lines are getting shorter and more people are using their application and self checkout. The new gas station is a plus for this area; the gas prices are great.
Everything you need. Friendly associates
I am counting my calories and fat and your PIZZA that you can eat there and the ones to buy do not have it. Thanks
I went into Sam'S Club today for gas. My purchase was for $30.00. I got into my bank account when I got home and they had taken $ 100.00 out of my account. I called and they are now putting a $100.00 hold on gas purchases. I will no longer get my gas at Sams Club. That is my money and they have no right holding $70.00 out of my account. Sams Club you just lost a customer..................
One of my favorite Sam's locations. Parking has never been an issue and the facility is almost always clean. The tables in the deli section could you some more frequent cleanings and one of the condiments are almost always low. Easy to navigate and very helpful staff are always within reach.
I like shopping at Sam's employees are frendly and helpful
Excellent buys; great meal menu!
Great
Staff helpful, Go shopping about 8 pm here and you feel alone in this store. NO waiting in long lines. Great place to shop.
Love being able to get in early
I went to the tire center and waited 1/2 hr for someone to help me ! I had to order tires because they had none in stock !!so I had the tech order them then I got an appt for noon on sat ! got there and only one car in a four lane shop !! our car sat for over an hour !! the tech that finally started working on the tires sat on his behind and was trying to get the lug nuts off and was having a hard time (Duh) you think !!! it took him over 3 hrs to put the tires on ! Never again !!! will I wait that long for incompetence !!! Next time I'll surely go to Tires Plus and pay a little more for faster service and care on my vehicle
Tried to renew my membership. Wanted to add my wife, got tons of grief from the "customer service" person. Just ridiculous rules that they have. I finally walked out without renewing. Sam's Club will never get another dime from me.
I had a membership here several years ago. My family and i had a few pretty horrific customer service issues so we canceled it. Thats been a few years ago and I know things change so i figured we might give them a try again. I found a product on line i needed and Sams supposedly carried so i called and asked if they had it in stock. I gave them the name and item number. The y said they had 58 in stock. I applied for membership and went to find the item. I didn't find any on the shelf. I asked an employee and they said they would look. After 30 minutes i decided to come back later. I came back a few hours later and was told they are still looking for them. I then came back 2 days later and spoke to an employee named Africa. I explained what happened up to this point. She made it painfully obvious i was interrupting her day and was even on her personal cellphone texting while talking to me. she looked up the item number and then held out the scanner to me and said we wouldnt have told you it was here becaue its been liquidated. (First time I've ever been called a liar by any store employee) She then told me i can seek a refund on my membership if i wanted. Good to know nothing has changed.
The employees are great especially the greeters!!! All arefriendly and Sams has a superb selection of foods, bakery, and everything else ya need!!!
Great experience. Found sale items priced better than what was listed on line!!!
Yes, you can find some good deals. But when it comes to produce, fresh foods, dairy, and eggs not so much. Local stores have better prices, especially when they're having a sale. Find Hannaford most reasonable. But I think they're quite competitive when it comes to frozen foods. You don't need a membership to visit, just need one to shop. If you do decide to get their membership, find a coupon online or discounted one online.
Luv the shop & go...wish all stores had!
I LOVE the scan and pay option. I didn't have to wait in any checkout lanes. My husband appreciated that I was in and out in 15 minutes, which is a record for me! And you can't beat the prices when you get your items in bulk. It's such a smarter way to shop! We live in a small town over an hour away and we have 5 boys ages 7 and under, so shopping is not done easily. Between Amazon, grocery pick up, and Sams club bulk shopping, I get everything I need and can do it less often. I love how organized and large the store is, and the quality of products (including the stored brand!)
Not great we went in looking for a chair found what we wanted on the display an it's the only one of that color so we couldn't get what we wanted so ended up a trip for nothing thx again Sam's club but that's okay next time we will find it at Costcos !
wanted a new set of tires for my Honda Ridgline. Was told Sam's only carried one model that would fit and the stated price was exorbitant.
Eveyone was very helpful. I left my card at home and was able to get a temporary card. Great customer service
Live the scan app!
Jessie the Store Manager is fantastic. He is helpful, knowledgeable and patient. Can't thank him enough! You have an amazing manager there. Hold onto him!
GARDENA SAM’S CLUB DOES NOT ANSWER THE PHONE.
I love that they now have self checkout
There is a long wait when returning items. Unlike Costco the membership and return line is the same. The store opened 3 minutes after the scheduled (unlike costco that sometimes open before opening hour) opening time. There was only one person working in customer service. It took almost 30 minutes for me to return one item.
Really idont like this store better then aldis
I would NOT under any circumstances get a flat in front of the Tire and Installation doors of the club while they are still open. You will be greeted with "We're closing" as your tire quickly loses air and strands you in front of their club. You will NOT be treated as a priority being a dedicated member, as the same guys who denied you sit inside the club for an hour, eating muffins, while you wait for roadside assistance. I could have changed the tire myself, I explained I just needed the tools to do so, they will NOT care. Manager Leah will be kind enough to apologize but the damage will already have been done. Disgusted. Take your money to Costco, at least you get what you pay for.
They never have the stuff that you need you call nobody knows anything can't even get some cases of French fries pathetic
A very clean restrooms nice place to go people are nice
I usually do my grocery shopping here it's a good but this is the first time I use the pickup system and first the kiosk was not in service second I wait like 10 minutes to 15 minutes there and in my order they forgot two things the email they send me says that they were out of stock but when I make my order one day before says they were available
Good
Always fun. No nibbles available. $686.42 with $110.42 as a credit.
It's choice of coffee cheese WINE
Beaten old building, crowed parking and not very helpful employees
Very poor customer service
Great service from kathy! But a real disappointment from the food bar. Ordered a hot dog and asked the guy for onions since the ones they had out looked a month old! He just blew me off and several other people as well. Has no business working with people if that's how you treat them. Very disappointing
Thank goodness for Ashley the manager! I'm not sure if Sam's calls them "Managers" but Ashley saved my sanity AGAIN. I'm don't know what Sam's is attempting to do with their check-out process. My wife and I go about monthly and starting about six months ago the check-out process has been painful for us. Sometimes they make us take everything out of boxes, sometimes they thank us for having them in boxes. Sometimes we are asked to unload the cart and sometimes we are told they have to unload... very confusing. Regardless, the last visit had us being told that our membership expired and we would have to remove all our food from the conveyer belt, go to customer service, re-join then go back through check-out. Ashley quickly and competently solved the problem without such silliness as moving our groceries. It is because Sam's finds great employees like Ashley that we see through their corporate silliness (trying to train us to go through 'self-checkout' is my theory) and will continue to shop there.
It is under renovation and hopefully all services will improve.
The most affordable lunch in town! I get the hot dog and take a stroll to the bakery for a cookie. I really get the good vibe here, like I am at the the county fair checking out different venders and cashing in on ‘tell all’ trade secrets. I am totally caught up in this place and the people here- make your next hotdog the Sams Club Special “all you need”
I like the selection of items here and the checkout process is fast. However they need to staff the food court and costumer service with more people. The tables in the food court are often dirty
Love Sam's club, save lots of money
Nice place to shop
Its like Walmart but you have to pay to get in! I came to this store because I looked at the Auburn store and it was pretty horrible. I thought I'd give this store a chance since the Auburn store might have been a fluke.....not so much. The lady at the front seemed to think I was strange for wanting to look before I bought a membership. I have high expectations because Costco is so amazing(most of the time) in Montgomery. I just wanted to make sure I wasn't missing out on better deals. The prices seemed to be higher and they did not have good dog food at a decent price. My main gripe is the fact that they were out of pretzels and said they were out of the materials to make them, more specifically the butter. I thought it was an excuse because of the lady before me. She wanted a supreme pizza and they said they were out. She noticed that there was a whole supreme pizza on display and asked. They stated it would be $1 more because it was the pizza on display.......because that makes a lot of sense. I'll skip on becoming a member at SAMs.
It was a very pleasant experience. I found what I was looking for right away, and it was on "SALE" besides (yippee). I then did a little bumming around. I went to the self checkout and that went really sweet. Everyone I talked to or, like one young lady approached me and asked if she could help me find anything, was very upbeat and very kind and thoughtful. I also got gas, and that line just zipped along with a very nice price for gas. That was my trip to Sam:s Club. THE END
Twice in the last two months, I have gone through the checkout process and the clerks were very nice. But upon attempting to exit the store, the person who checks off your receipt has stopped me because the clerk has missed an item in my cart. It isn't bad enough that I had to wait to get through the line to even get out the door, but then I have to go back and stand in line at the customer service desk and pay for the item the clerk missed. I spent longer time in lines than in the store shopping! I feel I'm the one penalized for them not seeing an item. I submitted this comment twice to their on-line comment site asking them to review their process. NO RESPONSE. Not only do they have a crappy process, they're basically telling you they don't care if you like it or not.
It's a good place to shop but help is ever around to ask questions. Very frustrating. I spent too much precious time trying to find one item (more than a half hour).
Pretty good selection of products. Staff is always friendly and helpful. It is a big place so you may have to walk a few steps to find help (not a complaint). Some other Sam's Clubs in Atlanta area etc seem to have better selections. Overall very happy!
Friendly and easy to find things I needed.
Great as usual
I love Sam's but I am so disappointed in my Baby shower cake. If I pick out a certain design I expect it to look like it. The colors I chose we're pink and gold. Got there it was pink and yellow. Look like they just throwed something together. I hope it taste better than it look. I will never order another one. Update. .. decided to try the cookie cake for my son birthday, presentation was terrible. I don't think they care about the craft, or the people they hired don't. The whole thing looks terrible, the balloon strings alone just took me out !!
Quiet alright! Always have to get all I need!
Some items I was going to buy are now a smaller size.
This Sam's club doesn't have a gas station. Instead it has a Walmart gas station and you get to pay 15 to 20 more cents than at a Sam's club gas station.
Great stuff, delightful cashier's and staff !
ok prices but really bad customer service. i would never buy a sams tire again.
Excellent prices but not enough service
Great prices and super great customer service
Love The sample days!
Great bargins friendly service.
Good prices with alot of choices to choose from. Very clean store and friendly employees!
seems to be 5 minutes to have your call answered at the front counter, think they call it membership desk. Then asked for a manager to tell them of a positive experience i had in the club, and was on hold for 30 minutes, no clue if people just dont know how to take a message or intentionally want to ruin any good experiences in their club with their phone system. But thats one way to turn a positive experience bad!
Always a good time. Friendly workers, some transferred from the closed SLP location, make for a good experience.
Great customer service. Good value for your buck. We shop here for for items we buy in large quantity, like our bottled water and the like. Always someone around to help if we need it.
No long lines
Not happy with tha changes were made when checking out. Less cashiers more self check out. But whem you an issue ots jard to get help from someone. Also they only have one person checking all carts in exit but take so long people complaining all time.
Sam's club, the place for your one stop shopping for quality products.
Good products horrible service. Needs new management. Only two checkouts with a trainee on one. Had to que to get OUT of store.
Sam's club is a great store. But their tire center customer service sucks. The works give times to be done and you wait for hours. Ex. my husband went to rotate the tires and told it would be 45 min 2 hours later the truck hadn't even been moved to the bay.
Good meat department.
Easy in and out with the scan and go app. Good selection with decent prices.
Still working well.
Very good prices, helpful employees, clean. I got what I needed and I really love that I can check myself out.
Love this store but wish membership wasn't so much, like maybe once a year they could bring down the price of the membership fee
I enjoy Sam's club and shop there often. They have good products and fair prices. The staff is very friendly and my kids love getting the food samples. The food court is good and inexpensive for lunch or dinner. The rotisserie chicken is delicious and the price cannot be beat!
There is always a great selection of food here at the Traverse City Sams club. What is nice is that they do carry a lot of the local winery wines! Sometimes it is hard to find help but if you go to the front they are nice about calling an employee to help with a big item.
Order frozen yogurt machine put out a half cup of chocolate staff added 3 boxes had to wait even longer for the mix to get ready to serve...Need more help
A great place to shopper
-no gas -no pharmacy -no soy milk -no monster teas -no customer service -worst Sam's I've seen from here to Texas
Bought two T.V.s that were on sale online. Both boxes were in perfect condition. One of the T.Vs was broken. Called Sam's club and were told to send it back or bring it back to the store. Brought it to the store and all they could do was give us money back, no other option. We order a T.V. because we wanted a T.V.! Bought TV, paid for TV, it showed up broken. No replacement. Welcome to Sams club. Horrible customer service The matter was taken care of a couple of days later when we received a call from management after posting this review.
Good prices. Love the bulk options.
Great prices, super nice staff. I love shopping at sams.
Able to get what I wanted quickly. However I wish they had planters cashews not just store brand. They used to.
I like getting what I need here. I can order then pickup in a jiffy. Or browse and use their Scan & Go App so I don't have to wait in line.
Very good service and prices are right.
The pick up experience is getting better because of the app check in.
Great store stocked very very very well.
Don't have the almond milk I was looking for and don't have any clue when its going to be available
Come for the cheap lunch, and stay for the great deals. Sam's club has fantastic prices, and awesome food. Sometimes, it would be nice if they had the option of "bagging" some of your stuff like a traditional grocery store though. Not everything you buy here is too large to put in a cheap plastic bag. They have very nice non grocery items as well, and it is often the best place to buy electronics in town.
This place is HUUUGE!
Awful customer service i was basically treated like a criminal for trying to get a proof of purchase for a printer i had purchased there yesterday. I was insulted by the customer service representative who had also seen me in the store buying the printer the day before. I called to speak to a manager and also called the home office and no reasonable solution was offered. Really this was an awful experience and i do not recommend doing business at this location.
Came around 1p. Asked for assistance getting cases of water and directions from manager. She called for assistance and said one would meet me me there. 15 minuted i waited. No one. On the mean time 2 senior citizens and 1 disabled person were struggling to put water in their carts. I ended up helping them as i waited for help myself. 20 minutes and 3 request to 3 different employees for help later, no one ever came to assist. I ended up rolling cases of water from the higer level of the stacks onto my basket.
Sure wish they would put one in Cadillac Mi.....
My son had an interview today at 5 he got there at 440. He was never acknowledged by management of him being there. He went up to the desk 3 times. Bad business
Some price or good for your hard working money but your price can stand to come down some.great place to shop.
We came here to purchase a computer for our office. They had exactly what we needed and at a price that fit our budget. The staff was available to help us with questions. We were then able to checkout using the Scan & Go App. I wish every store had Scan & Go. I love it. The store was also very clean and organized.
Had a great time shopping.
Has a newly built gas station for members, the price was definitely the lowest around despite it being very close to the freeway.
Employees need to recognize customers and help people more instead of walking around a customer
Very friendly and a pleasant place to shop
I needed TWO new cell phones and I was dreading having to upgrade both my husband's phone and mine. But when I met Yolandria, she was awesome! She knew her job very well, helped me make my selections, was patient, kind and knowledgeable! I was very impressed with her customer service. Highly recommend her. She knows her stuff and GOT IT DONE RIGHT! Thank you for making my experience a great one! The gift cards were quite a nice bonus to have too. Thanks you Sams Club.
It was a good trip, found everything looken for
Sam's has always been good to us. It's a nice shopping atmosphere with good customer service. We love when they have multiple sample stations up, and their instant savings for products that are already reduced in price. We also love to stop by to get fresh pretzels for a dollar.
The staff is super friendly and helpful
They treat people like actual customers. That feels pretty damn good
The lines here used to be long but now they have the self check out where it saves a lot of time. I just hope they hire more staff to help throughout the store when you need assistance.
Always good deals
5 stars goes to Travis from tire service. Very professional and friendly. Gave me all information I needed.
Cashier's are very helpful and friendly
Greats Deals on certain items
Sam's club does sell things for really good price but I wish there would be stuff to do your nails
Great shopping experience. Nice prices on quality clothing.
I have never had an issue going into the Sam's Club liquor store with kids, I don't make a habit of it but if we pop into the liquor store after getting groceries they have never even so much as looked at me funny. I wonder what location denied someone service for that??
I like coming to Sam's Club to stock up on ground turkey for my dog, coconut oil, smoked salmon, and other goodies. I just love the lack of crowd or lines at this location, compared to when you go to Costco any day any time of the day. The selection may be less that what Costco has, but all the basics are there. Lots of affordable produce, wine, alcohol, snacks, fresh bread, rottisserie chicken, you name it!
Love it
I bought a membership and was told "who knows" when the id card would come in. Now i am standing at the pump waiting for 10 people to buy lottery tix that i am in front of because there is no one to help me with my gas that i payed sams club to sell me already
Love Sam's club but bought some cream cheese croissants today that were horrible. Almost no cream cheese at all and no taste what so ever. Not knocking Sam's club but please do not sell those anymore.
Always great service. Thank you!!!
Great place, I like buying in bulk
Love Sam's especially around all holidays. Have very different stuff to choose from:)
Scan and Go is best for daily items. Anything from the alcohol or cage items you have to wait in line.
Automated lines suck can't pay for any alcohol have to get in long line with cashier. Plenty of employees standing around talking doing nothing supposed to be helping customers. Yah right
Love Sam's we always find what we need.
Me and my dad went to go buy a new mattress. They showed up with a team of 3 guys, a fork lift, and they verified the mattress and model with clear explanations. Additionally I might add that they were very kind, patient, and helpful to my dad and I! Thank you Sam's club and God bless you for taking care of me and my dad today!
Worst customer service ever experienced, went back to return few stuffs, they treat you like criminals, and rush you for ID and Receipts.! The MANAGER is the worst, they make you wait forever and in the end you'll have to walk out of this place disappointed.!!
Great place for large items
Slow service for tobacco. They will get mad on you for buying products from them. This is the first place I’ve have seen they get mad cause you do business with them.
Very helpful and friendly people..very clean place..
I like to shop the meat cooler. Great help.
Store is good, however food court is always diaray. Stood in line for 20 minutes and then was told they were out of ice cream. This was not the first time. No sign and nothing posted. Get it together, please!
Overall a great store! They have a great selection and do their best to keep items stocked. Prices are good depending on what you are buying. The lines can get lengthy depending on the day but I've noticed that they do open more lanes accordingly. I would definitely recommend this club to others.
I love shopping at Sam's especially when you get to the register and have 40 in rewards you didn't know you had to use on the purchase. AWESOME
Would not sell liquor to me because my under age son was with me. DO NOT GO to their liquor store with your kids, you will be denied service
Great service and location and products and more.
I went to Sams to purchase a cake for my daughter's 10th birthday. My wife took it over to the bakery to have someone write "happy birthday" on it. After standing there for a few minutes a lady came over and very rudly asked "what do you want?". My wife told her what she needed and the worker took the cake and slammed it down on the table and proceeded to write on it. The workers attitude was one of "how dare you ask me to do this!" She then wrote happy birthday on the worst part you could possibly have written it on the cake. There was an OBVIOUS designated place on the cake for it to be written on. I am 100% positive that she wrote it in the place that she did just to be rude because she was mad. I understand that everyone has bad days and I'm sure they are very busy with it being the holiday season but that is no excuse to display such a lack of respect for others. I have been purchasing cakes from Sams for many years now and for the past 3 or 4 years I have noticed a dramatic decline in there customer service. I will not be purchasing any more cakes from Sams, I would rather pay double the money than to have to deal with that kind of attitude.
Not enuff registers open - each line , which was only about 3 had about 6-8 customers waiting . Bad service as always and some of the people there working act like they hate their job . Other than that , the wife and I left with a buggy full of stuff lol
I like shopping here but the last time I tried to order ahead for pickup, the order wasn't ready during the time frame I selected and I had quite a wait .I guess the lesson is to pick the earliest possible time instead of a realistic time when you'll arrive.
It is was over crowded, they need a 2nd location badly.
The only days that the photo place is active is Mondays and Tuesdays. The lady at the cafe is sooo rude
From my perspective I find it best for associates to greet their customers when they enter into the building but overall we got nothing to say hi good morning nothing. I had to say hello good morning even ask questions where certain items where most where rude an just ignored me while I tried asking multiple times. Red flag was disrespectful associates body language is terrible my cashier was a horrible associate Karen who is so poor on her customer service with a male bagging with a disgusting attitude! Let’s come to consideration of people who travel to see how worthless this customer service is! I’m so unsatisfied with y’alls customer service! Overall I got my items I needed but just horrible associates who need training on customer service! Bit of prejudice associates who do not need to be on sales floor if you can’t treat everyone equally! We all humans just like everyone so best to have a store manager socialize about customer service an treat everyone equally! Prejudice associates is what I see literally.....
Great store
Easy in and out!
I want Costco! The Kirkland brand is phenomenal! The Members Mark brand is very hit and miss. DO NOT buy Members Mark diapers! Sam's Club Pizza is definitely not as good. Yesterday, the bread part actually tasted like a churro. Gross!
Nice place and affordable shopping mall
We love Sam's club people in and who work at Sam's club treat u like Family
It was confusing,I didn't know if I pushed the button on my phone if the pickup area was I side or out,I didn't realize you go in and key in your order.then wait to retrieve your order but I do now
Check out their deals on DirecTV!
can always find new stuff
Good value
Worst time ever. I went to pay my membership, only one person in front of me, but waited 30 min. in line. Four employees behind the desk, were trying to help one person, not sure what kind of problem he could have had. Then, all I wanted was toilet paper, which I've already tried to purchase the last 3 times but they were all out of the brand I want, and this time all they had was one bundle that was all ripped. Seriously? If you are always out of a certain brand, why don't you order more? Ever since they moved, I have to drive much further to deal with this; I may as well cancel my membership. It's not worth the drive anymore.
I was at the gas station a couple minutes ago and cars from the right line kept passing and my line was getting behind there needs to be someone there directing cars to which pump to go, it wasn't fair the guy that was there was sitting down looking at the sams club magazine.
Gets pretty crowded here
Fast
Great place to shop
This was my first time coming to Sam's Club in Macon. It is very crowded but it does have a very large selection. The bright spot of the visit was Ms. Latoya Cotton at the customer service desk. She is a consummate professional and her customer service practice should be the company's training video. Through the chaos, she greeted me with a smile and showed me in detail how to complete my registration to become a Sam's Club member. I am a 26 year veteran of the Armed Services. I have worked at the executive level of leadership for many years and she is the type of team member that will continue to make your organization shine. I would be proud to have Ms Latoya Cotton on my team.
Only 2 regular cashiers open, really?? And I couldn't do self check out because I was purchasing alcohol. Ridiculous lines!
Great lots of good deals.
I can always find what I need there
If your looking for bulk foods at great prices this is your spot as long as your a member
I jave always loved Sams but today a quick visit revealed that pnce again the carry Taquila Lime Chicken Wings the best ever my absolute favorite. So awesome
Great customer service. Friendly staff. The door man is always so friendly.
Good place to go shopping
Love scan and go app
Got the things we were looking for at the price we wanted
We have shopped at Sam's for several years. The quality and price of the produce has been the big draw for us. Please be warned that the quality of much of the produce has dropped considerably in the past year. When we buy the 3 lb. bags of baby carrots they are often slimy. Our spring mix is not fresh and does not last and the grape tomatoes we love are also of diminished quality and freshness. We will be taking our business to another location.....sad.....because we have loved shopping Sam's but we are wasting more money than we are saving.
Everything was xlean and organized. Seems to be a food deal for my faimly with the one in daipers
Fast and friendly service plus great prices on most items.
For being the holiday season was great shopping
Picked up the things we needed an they still carry. Not much any more. They seem to think they have a lock on wholesale clubs. If Cosco or Bj's ever opens in the Augusta area Sam's business will drop to almost nothing.
Nothing wrong with the store, but the customers are AWFUL - the worst mankind has to showcase. I steer clear unless I really need to go in.
Excellent
Great customer service best priced tires and installation in the city.
Today my husband, my 4 children and myself decided to eat lunch at Sam's before we shopped as we love their pizza. We were going to get the family special that comes with 2 liter drinks. They were out of 2 liters so we ask if we could get fountain drinks. The employees had to get a manager his name was Greg, he is very rude! He very rudely said NO its a different inventory. He acted as if he was being bothered. I'm not upset we couldn't get fountain drinks, Greg could of been nicer about answering the question to his employees.
The self check out lanes should have an extra cart to help scan items by moving them into the extra cart, the Eagan store does it that way and it's helpful. Also, there was three or four gas pumps out of service with a huge line to get gas, fix those pumps please!
Fantastic customer service. The free samples are great too.
It was very packed I couldn't find nothing in that store. And 45 dollars for a Sam club card is ridiculous. But the staff are nice and somewhat helpful .
Loved their new app. No long lines to wait in when I can scan my items and checkout on my phone.
I love Sam's Club. Love the values and variety of items. That being said, the customer service counter could definitely improve their service. I stood in line to exchange a shirt for over 25 min! The line behind me nearly reached the exit door. There was 3 women working at the counter. Then when I reached the counter the woman was not nice at all. I will definitely continue to shop at Sam's but make sure you get what you need the first time so you don't have to deal with customer service.
They were nice enough to offer to load my truck with my groceries. I didn't even have to ask thank you Sam's club employee
I like they're fruit selection and samples
Quick and easy always have better prices than competitor's
Gets busy but they work pretty fast
Nonething but the best service ever time
I love the Scan and Go option that Sam's offer.
Excellent store. Like all Sam's the scan and go option is amazing and really makes the shopping quick
Very nice quick in quick out no problems
Excellent customer service. Friendly employees. Better than the competitor
Always in stock. Important in business.Thank you
Always has great strawberries!
I love this store, but there is never enough cashier's, you need more help!
FIX YOUR PARKING LOT. You have giant holes everywhere!
Very good.
Love it here. Always stocked, self checkout and fresh pizza
It was horrible. You advertise pull up to kiosk and your stuff will be brought to you. NOT the way it was be at all. Kiosk was inside store and I, who is on a cane, had to take stuff to my car and load it myself. God help me if it had been winter instead of a nice Fall day. I am extremely dissatisfied and disappointed.
Large selection - Easy to get lost - good experience.
I don't like this store , when I renew member , Viet nam girl she same year old with my kid . But she talk with me no good .when done I see behind me all people looking me , this time I feel very bad .
I wish there were more cashiers and a lot less self checkouts. I don't quite know how to get paid to check myself out...
Great place to buy in bulk.
Excellent, very helpful & knowledgeable and very pleasant customer service thank you very much!!!
Price on select items good tire warranty totally unacceptable
My favorite one. I use scan & go.... so I load my cart, scan from my cart, & head for the door. Raul is always there to greet me with such a wonderful attitude. I love that personal part of my visit. When I got my rotisserie chicken, I was afraid the juices would spill in my car, & the gentleman in that department accommodated me. I can’t say enough great stuff about this location. Thank you so much!
Enjoy shopping Sams
Usually always a quick in and out at the gas station.
Great place to shop ! Enjoy this store and shop there alot !
I ask to get the membership card and give to. The costumer service a printable coupon that help me to get 20 dls give card that I use the same day was great service
Very friendly and helpful staff. Great bargains on items.
Fun to shop, lots to choose from!
Best place to get lunch at a low price.
I am new to Sam's Club. I've had a Costco membership and I got a Sam's Club membership because of the new gas station at this location. It is convenient for me. The store is small compared to Costco but I can get pretty much everything without the long lines. Parking is covered.
Staff is friendly and helpful, the store is laid out well, and great selection of products.
Awful experience. I went there to buy one item and it took me an hour to get out. Cafe service is pathetic, the cashier decided to take a 10 minute break to prepare pizzas while 10 people were in line. Now I remember why I became a Costco member.
Great
Friendly staff and everything is nicely stocked.
I do not like leaving less then 4 star reviews. However, we just moved to this town and it was our first experience shopping here. We are current Costco members ( 6 years ), and loved it. We were disappointed with the lack of greeting at the check out. The cashier did not say hi nor did she put our items in the cart. This made us feel stupid, since we have always had this service else where. The cashier did not acknowledge that we needed to do this either or offer boxes for our purchases. We hope it's better next time. Feeling disappointed!
If I didn't have a free membership with work I would not even bother with this place. I don't know who was working when these other people had such a pleasant experience. The few pennies I saved on pictures are not worth it.
They have been very helpful to me by carrying my large water
Worst Sam's Club I've been to. I love Sam's. I shopped at many to Sam's clubs all over the U.S. and what I like is the uniformity. I know what Sam's sells and where to find it no matter where I go. I will usually eat at Sam's as well because the prices are good at the snack bar. For some reason the Idaho Falls location breaks the mold. First they hunt you down like card Nazis trying to get you to show their your Sam's Club card (which I called corporate customer service and confirmed that showing your card at the door is not corporate policy). The products themselves are fine but the food at the snack bar is very different than everywhere else. First they use different pretzels. Next they do not have a Heinz Ketchup dispenser, relish dispenser, or onion dispenser (instead they provide Hunt's Ketchup packets and relish that has been scooped into little plastic containers). They also complete ran out of the soda I usually get (this never happens at other clubs, which would turn around and fix the problem right away). Their take and bake pizzas have a sour taste to them. I know this sounds picky but I have been a customer so long that I know what I should expect from them. I have been back since talking with corporate customer service and have not seen the card Nazi's lately but the food at the snack bar is still horrible.
Great staff, always friendly. Extremely unreliable for food service inventory. Constantly out of routine items such as rubber gloves, foil, and small disposables. We rely on these things for our day to day operation and sams makes it interesting on our end almost weekly. Constantly scrambling to go to a different store or to the Woodman location to get what this place cant keep in stock
Love Sam's.
Great place to shop. Buy a lot of groceries there.
I was having trouble with air pressure in my tires (visiting here from Arizona) and stopped at the Sam's in Traverse City, Michigan. I had the pleasure of meeting a nice man in the service department. Bucky quickly told me they did not have any appointments for a couple of days, but told me to pull my car around anyway. He checked all the pressures and even got me a cap after he added some air to a couple. Super guy, super service. Use this Sam's service department....you won't be sorry.
The scan and go app rock's. You just scan your item as you put them into your cart , helps you keep track where your amount is so you can not over spend.
One of my favorite places to shop. Nice prices.
Ordered an item online, drove 1 hour and 1/2 to go pick it up. The lady at the service desk had no clue what I was talking about when I told her I was picking up an online item. She sounded so confused, which made me more confused, because I didn't know where else to go to pick up the item; besides the service desk. She even questioned me if I needed her to go grab the item for me. Well no duh, the whole reason why I ordered it online was just so I can pick it up and not waste my time at the store. She directed me to the jewelry station, where I was then directed to a small sign in screen where I could scan my card to confirm my pick up. There after, was directed back to the service desk. After waiting for 5 minutes, someone finally came up to me with my items. Would of been a better experience if the people there actually knew what they were doing. -.-
Good place if you are a member
Reasonable prices, helpful, friendly staff. Has a deli and snack counter
Perfect for small businesses. All you need in one convenient stop. Don't forget the gas.
Savings on gas pays the Membership fees alone !
Saves a little money, but doesn't offer many options.
As filling as pizza pie cafe but cheaper.
Prices are good but never go on Sunday it's to packed.
Good costumer service... Really nice workers... I always find everything i am looking for.. Is good to buy here when ever you want lots of quantity
best time to visit is evening
The people working at Sam's Club are very helpful and pleasant. Would tell anyone to go there.
Good gas prices
This iy favorite Sam s club like the way the store is layed out easy to move around in
Check out is not well though out. The self checkout of course doesn't allow cash, or alcohol purchases. But instead of putting up a sign, they use the dark ages method of communication. Where they scream it out every 5 min, no alcohol or cash in this line in English only. Well I suppose they are being considerate to those who can't read.....duh.
I'm in this Sam's club twice a week ALWAYS for business.....sometimes personal...today was personal... I went to pic up photos and ran across a very rude and might I add not doing a damn thing Enez. Thankfully Daniel came and gave me the pics I so patiently waited to print.... I don't get why she was standing behind the same counter and still made me wait longer for a job she could've clearly done...attitude and job adjustment is needed for sure.
Not enough real bargain prices. Scan & go app didn't validate my payment method, yet it worked fine at normal checkout.
Nice clean store with helpful associates, excellent prices and always fully stocked. I make the 140 mile round trip at least once a month to stock up on essentials. I highly recommend their towel selection, they keep there soft fluffy texture even after more than 25 wash cycles.
Good
Quick, easy with scan n go
Always have great experience when I visit
Call me picky, but among many other things... this place always has the nastiest parking lot. Tumble weeds of garbage every time I visit!
Won’t answer the phone! Terrible
First time shopping in a Colordo store. Workers were helpful and pleasant to talk with.
Outstanding staff at the door when you leave that check your receipt as well as the pharmacy staff. All employees can take lessons from those 2 areas. Outstanding employees. I also use the self check-out as much as possible due to the long lines that another reviewer mentioned. I find that depending on the time of day I go, it's typically pretty fast. No problems with having what I want in stock. Will continue to shop here often!
Great service and always has what i need
Great place
There have been several times I have seen the gas station attendant in her car, or on her cell phone when other people need help. I have even see people get frustrated and drive away without getting gas because no one came to help them.
Always really clean very helpful staff And of course great prices
Good. Always have to wait in line for a while.
Like Sam’s club but Beware of John who’s in charge of employees and former employees w2. He is very unprofessional! I tried finding out who to go about with getting my w2. He told me if I moved, it could take up to a month to get. I said, “Jesus Christ”. He then told me, if I’m mad he doesn’t need to talk to me and hung up on me. I called back and asked to speak to manager Sean. I told Sean that I was a former employee and John hung up on me and I’m needing to find about my w2. Search n transferred me back to John. I asked John why did he hang up on me and he said that I cursed at him. I told John that at no point did I cursed at him or disrespect him. Then he told me that I took the lords name in vain and he’s not going to speak to anyone who does that. I asked to be transferred back to Sean to speak to him. John refused and said, Sean is busy. After being denied to speak to Sean, I told John I spoke to him. John said he would see if Sean is busy and hung up on me again! I called back and got transferred to Sean and I got my issue fixed with no problem. I wish John was more professional like his manager Sean,
Very good prices and service
Couldn't get gas because my card wouldn't work in their machine press the button to get the attendance attention for help while she's on the phone just standing there couldn't take two seconds to say hold on or nothing
I was trying to download the new scan and go app and the first girl I worked with needs get some coaching on what good customer service is. Her personal skills need attention. The second girl did a little better, but when we couldn't get all of the features of the scan and go to work correctly she gave me the oh well response. If Sams doesn't want to lose customers to the new Costco coming to town in a week they better train there customer service staff better.
Five stars because of Abram! He helped me decide which T.V. I want. Abram looked up info online for me, found the remote so I could listen to the sound, and answered my 852 questions. He kept a genuine smile the entire time. Excellent customer service! :)
The store was well stocked, clean, and my shopping experience went off without a hitch! I did self checkout, so did not interact much with the employees.
The remodel is great things were easy to find
Overall decent... but being reliant on them for restaurant supplies sucks... they are constantly out of necessities for daily operation... the meat and produce is a joke I wish I could include pictures its ridiculous- best bet is going to shamrock
On July 10,2018 around 2&3 my purse was stolen out of my shopping cart as I unloaded it I spoke with the manager Mike who refused to give me his last name after refusing to let me know what happened to it this resulting in me calling the cops after the cop showed up he refused to show the security cameras to the cops and goes on to say that the manager that accesses the security cameras was not in I asked him what time will the other manager be in he refused to tell me when they would be in he also refused to tell me the other managers name I just don't understand how you figure I would find out what happened to my purse if you refuse to tell me the person name who access the camera he handle me very rudely I have shopped here for years I'm a member Plus customer that was the poorest customer service I have ever received in my entire life so if you all are going to shop here please keep everything you own very closely they clearly won't be seeing me again I am canceling my membership
awesome store, great selection and great value !
Yes it is very will
Good place to shop.
Good deals just too crowded. (Christmas time)
Always a great store to shop in. Everyone here is always helpful
Always stocked. The prepend foid score is 99. Should be 100. Hands diwn the food us delicious and clean. The employees are friendly, courteous, and professional.
I really enjoy shopping here, they have what I need 99% of the time, but their customer service is seriously lacking when it comes to meet & greet and also in the food court. We either have the worst luck, or they are always understaffed in their little pizzeria. Today there was a line of about 10 or more people and one guy working the register and one lady Throwing pizzas in the oven. And that’s how it’s been the majority of the time we’ve gone. I’m not sure of adding one person to their customer service crew during the peak hours will kill their labor, but I highly doubt it. Anyway just my thoughts.
Self service is a great idea.
Needs more cashiers less self checkouts.
Good layout, great prices, good service, and the pharmacy is very good, too.
Great place for bulk shopping.
Very good. What you expect at a Sam's club is this. Tires, food, other various things. Pharmacy that keeps up. Sometimes it is a little slow due to a lot of people using the pharmacy. Very short lines for the normal check out. Clean the in store and the restrooms. Plenty of parking and gas. Line for gas can be long as price for gas is normally 8 to 9 cents less per gallon than most other local gas stations.
Cashiers at Tobacco area are so rude. Very unhappy to take customers. Do not ever want to come back again. I am not happy to shopping at Sams club in Macon. I wish that Costco is near by.
Great people great place
As always there are great finds here. Got a sun shirt and shorts for about 30 bucks. They have all their summer stuff in so if you need floaties, bbqs, swimsuits, towels, patio furniture etc check this place out. If you have a big family its worth the cost of the membership.
Just bought a 60 inch tv from there. The salesman was very friendly and informative. I believe the employee was the manager of the electronics department. Sam's club has a great food court. The items to choose from are priced very reasonably. Actually I can eat there for under $5. The pharmacy is staffed with very kind and friendly people. They seem to take great pride in providing the medicine needed and great customer service. At Sam's club they really try to make sure that you feel like a member of a club and not just another customer.
Love going here
Manager was super friendly to our family!
If they don't have it, you don't need it!
There's really not much to say except each person have a different experience shopping at Sam's club or Costco wholesale clubs stores. U pick up whatsoever your heart desire. Hope this help somewhat. It's about the choices you'll make as a customer buying food or households items in bulk. Some prices are ok but some are a bit higher compare to other places. Enjoy your shopping experience either way. Have a nice day or evening
Great store. And sells gas at the cheapest price in town.
Well stocked. Worse part is long lines but I guess that can't be avoided if you have slow cashiers. It's good as long as you don't need help because the employees don't know anything and they're hard to find.
My friend Sam started this club, but now they won't let him in. They say stuff like "He tried to stab the employees!", which was completely made up by the media. Poor guy, he can't even get into his own business!
Everything easy to find
Had a Morton's Water Softener. Just what I needed.
Great place to shop. Place is always cleaned and shelves are always stocked.
Really enjoyed the time at Sam's
Prices were a little high
I don't know her name but I was there today around 1:30pm -1:40pm (February 18, 2019) to Exchange the JAXX meal prep bag that I got yesterday cause there's a little damaged on it. So I got the one that I just exchange and I bought another one and I pay for it. I was walking out the door and I hand my receipt to the guy and he checked my receipt and it's all good, but the other lady from customer service chased me and TOLD me that I DID NOT PAY THE OTHER BAG! she did NOT ASK ME, she accused me of not paying it! I was in a hurry cause I'm running late for work. All I'm saying is instead of accusing me she should ask first before judging. Anyway I still love shopping at Sam's.
Some fat dude in a Vikings hat can’t communicate with people he stands there and points his extremely large sausage link fingers with authority rather than ever speaking a word. Good job Sams Club these are the details that will never allow you to catch up with Costco.
Very poor service. Ordered a tv online and was told I could exchange it for new one because it was broken. Now all they can do refund my money and they can't exchange it for they sale price. All they trying to do make me spend more money for a new one. Poor customer service.
Sams had everything I needed & staff was & is kind, helpful.
Got my jacket on sales, very furry. Amazing pricing.
Amazing place to deliver to. Showed up 11 hours early and Aaron gladly took my load. Thanks a Million!!
Great things in this store.
Very good. Loved it.
We use this Sam's all the time and have had great experiences there! It the lines are long, I hit up the self checkout area. And if the line for the door is backed up, they're quick to throw another person in to get it moving again.
Great rewards & customer
Usually headed to Fridley Sam's club came here for some meats. The parking look is very small and just an overall uncomfortable feeling being there. This Sams location is also smaller than others. I did enjoy the self check out it is much quicker first time i've seen it at a Sams. Very unwelcoming kind of feeling at this location. Will be back if necessary.
John in the tire center was so accommodating. He helped find the right tires for my car and had them changed before I headed out of state. Great customer service!
Fine place friendly staff. What can you say it's Sams club!
I have never had a bad experience here. Staff is always friendly and helpful.
Great selection of merchandise at good prices. Friendly and helpful staff.
I love my sams store
Love coming to this Sam's Club best day to come is Saturday morning-noon. Everything is stocked and not that busy. Recommend using the Scan & Go App. Makes checkout fast and easy.
Great store always friendly staff we shop for all our everyday items and their rotisserie chicken cant be beat
If you shop wisely and watch the buys you will do well here. Always check the on line sales before you go, so you know. Customer service has been excellent for us.
And unlike some stores, internet works.
Always have great service , never have had a problem.
Varying degree of customer levels. It's what I expect from a warehouse shop.
I love this place!
Almost impossible not to find what your seeking, variety of inventory is impressive.
Love the app no waiting in line. It takes a little longer scanning everything, but in the long run less time in the store. Don't have to put all the groceries up on a belt and wait in line. Love it.
This Sam's club has stepped it up big time 0-100
(Translated by Google) Very excellent I liked the friendliness of the staff and find what you need greetings (Original) Muy excelente me gustó la cordialidad del personal y encuentra lo que necesitas saludos
Had a quick snack
First I always like to say what was great about the experience....today the older lady who greets you.is ALWAYS so pleasant and has a smile on her face. Employees where helpful especially the gentlemen they have selling the ZipFizz is again an older gentleman is ALWAYS so pleasant and seems enjoy selling the product and I enjoy our short conversations. The lady who is checking your receipt as you leave was pleasant again a older lady. All of these people know what customer service is maybe because they grew up where customer service is important. Now my complaint about who young girls who looked like they could have cared less if we were there or not no real greeting so small talk while checking out just conversations between themselves she didnt even give me.time to get my card out and my purse before she started on the next customer, no have a nice day or nothing. Now all of this being said when you are in the customer service industry you never know how a.person is feeling that day and the customer may not known theirs either but a little hello and have a great day goes along way.
I joined Sam's club. When I received my card I was told I would receive $45 off of my first purchase for that day only. The girl was not real friendly during the process. As I started to walk away to shop she said. " oh,, would you like to apply for our credit card" I said no thanks. I did my shopping. When I was ready to check out there was one register open and 9 people with full karts waiting to check out. After about 10 mins or more they finally opened another register. The helper took the person behind me to the new register. I followed, was not to happy but kept my mouth shut. When it was my turn the teller acted like it was such a big effort to do her job. My total came to about $200. I asked about the $45 discount I was told about when I signed up. She said she had never heard of that. Now by this time it has taken me longer to check out then it did to do my shopping. The teller acted really put out and called someone over. This person said it was only if you took out the credit card and said that was what I was told. NO,,, the credit card was brought up after I was signed up and told and as I was walking away. She went and talked to the girl who signed me up. She LIED. I could hear the conversation and the person who went over did not even bother to come back and tell us or the teller anything. She just walked away. So what was the tellers solution to this. She said I could leave my purchase and go ask for my money back and turn in my Sam's Club card. With a new Costco coming to Idaho Falls you would of thought that they would of offered some kind of customer service. I can't wait for Costco to open. If I could give negative stars I would. Sam's Club gave me the worst customer service I have ever received in a retail establishment EVER. I do not recommend them.
They need to make it where you can pay for your items with cash at the self check. I just left the store. I had to stand in the line and wait since I was paying with cash. I could have rung my items up a lot quicker. I also didn't like the way the lady taken the items out the buggy was handling my items. Please work on making where you can pay with cash at self check
I attended the Sam's Club One Day Sale for customer appreciation this morning. The sale items we're all lined-up along the aisles and there were staff members assigned to each area happily helping or offering help to patrons. I was specifically shopping for two big ticket items offered at huge savings today. I was in, directed to the items, assisted with placing them in the cart and with self-check by a lovely, cheerful employee named Carla, and back out the door in about 15 minutes. Fantastic experience. I would have given 5 stars if there were larger quantities of the best sale items on the sales floor.
Labor Day hours posted on the Montgomery AL location were closing at 8:30 p.m., but after driving 20 miles to the store we found out they closed at 6:p.m.
Great place to get food, but they do not have a bakery. That is why it gets 4 stars. Otherwise it is a great place to get what you need. This is the main place to get large quantities of food at once besides target in town.
Nice store
Lots of people and got what we needed!
The new app makes shopping easier and you can avoid the lines. Purchased gas and the new app made it so much easier. Get the App!
Good prices
I didn't find a dessert item. Product locations are changed often- I don't care for that.
Always friendly and helpful. They have a great selection and great prices. I shop here twice a week on average.
I traveled 60 miles to make my 10 o'clock appointment and the hearing aid guy called in and in no way did he try and contact me what an Inconsiderate A hole a wasted 2 hours not happy
Great shopping venue
Sam's club has good deals in with the span and go app is easy and convenient
Can't find someone to help when you need to buy a new electrictronics have to go all over the place to find a person.
The store was clean well organized and Items easy to find. Less traffic than most of the Sam's Club that I have been to.
Great prices on bulk items, food waters meat. A true warehouse for the public
Great access, good parking, great prices, friendly staff
After shopping went to eat ,I have to wait 25min for a four berry sundae. They should hire more people .
Well furnished Sam clubs store
Nice and clean and friendly people and good prices
Everyone were very helpful.
The S can and Go app easy to use and I love the order and pick up feature.
Fast trip in and out love it when i go early
Was in stock with the items I needed
I was on my lunch break, in and out! Love it
Don't buy the extended warranties. They do it backwards. 90 days from the store, 3 years from the manufacture. I thought it was the other way around. Then to make a claim you have to jump through hoops to get a hold of someone at the manufacture by phone, instead of just simply exchanging the item at the store. Then they want you to take the item somewhere to get it fixed at no charge to you, how thoughtful. Who fixes things anymore?. Talk about inconvenience to the costumer. So I buy an extended warranty to go out of my way to a repairman and be without the item for a couple of weeks? I might as well pay for the repair while I'm at it. Sam's club might want to rethink this policy with the manufactures. Once something becomes an inconvenience, then why bother at all. $10.00 for an extended warranty is not worth all this trouble. Cheaper to just buy a new one. And if that's their intentions... buy it somewhere else. Don't fall for this scam.
I've been a Sam's club member for over 10 years and I regularly visit 4 different clubs depending on where I am. This club is closest to my business but I always try to avoid it because it's cramped and the lines are always really long. It generally has a run down feel to the club. Today I went to renew one of my licenses and there was 12 people in line at the membership desk, the line was so long, it was blocking the entrance. Finally after maybe 20 minutes it was my turn and I'm told I need a document that I had already provided to the Long Beach Club last week and the associate there had made a hard copy of it and put it on file. I ask them to have the Long Beach Club fax over the document but first I'm told they can't do that. I ask why, aren't you all the same company? Do we not have technology in 2019 to send over a document from one branch of the SAME company to another? The associate then asks another on the radio if this can be done and someone answered that the fax machine was broken. A giant multi million dollar company, a part of the great Walmart empire does not have a working fax machine? Anyways I have to now drive to the other club, waste more gas and emit more green house gases to complete a simple task
Great store
Love to pay via the SAM'S CLUB app! Quick and easy!
Great prices
It's a Sam's Club.
Some days are good bust most days aren't. Rude staff and lack of customer service. Finding help is difficult. Tire service is so slow!!!! There just isn't another store around me.
A lot of people. We were at the self check out. The clerk right away come to see if we where scanning everything very disrespectful. I feel offend because she doesn't know who I am to judge my integrity. I am teaching the grandkids to do right like if someone is watching all the time.
I really love this store.
I like Sam's Club very much. I like saving money on certain items for my home and business. DURACELL BATTERIES SUCK, PERIOD. I can get 5 times the life out of one Energizer. I have now gone to Home Depot to buy all my 9v, AA, AAA, C, D batteries because you stopped carrying Energizer batteries. I have pretty much stopped buying fruit and packaged meat products. Too many rotten fruits(allot of spoiled apples, melons and oranges) and spoiled packaged meats, especially the Wrights bacon(4 times have brought it back). I know you buy in bulk for the savings, but quality control is a big reason I buy from Oleson's... Thank you, hope someone who works there sees this.
Purchased a Matress and paid $99 for delivery service. The service was so horrible they should be ashamed to be outsourcing with installs Inc LLC. It is a poorly operated business and had I know that the service was as if I paid nothing I would have not given them a dime of my money! The delivery was suppose to be 830-12n. At 930am I received a call that they could not make it. And didn't know when they could get it to me. I have received better delivery service from places that were Free!! Then trying to get someone from customer service to return my call never happened. So I called them. The woman was not Compassionate to my needs but defensive and offered a $25 gift card which I declined and asked for her supervisor. Well, he Has to call me back. Let's just see how long that takes. There is much more to this story but my bottom line is IF YOU BUY ANYTHING FROM SAMS CLUB DO NOT USE INSTALLS INC, LLC THEIR SERVICE IS TERRIBLE AND SAMS CLUB SHOULD NOT BE ASSOCIATED WITH THEM. And if I could give them -0 stars I would!
They have the world's best rotisserie chicken. It's super delicious, never overcooked, well seasoned, good large size, and, and, and it's only $5 (five dollars)
Just love all the deals I get!!!
Love the Scan & Go app!
Mission tortillas always soft and fresh.
I have tried and tried and tried to get a book the discount book every month and I haven't received one since I've been in Idaho would like to receive the discount book at my address of 985 Stars Road Chubbuck Idaho 83202 thank you
I LOVE SAM'S CLUB
Using the scan and go app makes the shop easier.
Construction is done Finally! It looks great. Awesome selections.
This Sam's club was the dirtiest I have ever been to. From the parking lot with garage to the bathrooms. The bathroom were worst then a gas station bathroom. Employees just standing around not doing their job. Food court was so short on all the food. Soda machine out of service.
Bargain price on glasses and lens. Excellent customer service. Will be back again soon.
Great stuff
Great location, staff is friendly and willing to help with anything you ask. I shop here weekly and thing great deals. The only place that needs improved is the restaurant area. They are so slow! I have purchased food from several Sam's clubs and this location is horrible.
Excellent as usual
In and out service great
Good prices. Nice staff.
Good vibes
Horrible! I ordered online yesterday morning and there was no pick-up available until today at 10am. I was under the assumption of someone coming to load my car once I arrived & checked in via my Sam's Club App. However, after waiting 30 minutes outside by the exit (where an Sam's Club cart employee informed me to wait) I had to go into Sam's Club, wait 10 minutes in the Membership line, then only to be told by a Manager named Sam my order is ready but there particular Location (Sam's Club Bloomington, MN-American Blvd) does not have a option for automatic associate to come outside with my order and load my items into my car. But, I only can go into this Sam's and have my items ready at the kiosk in the store and then request for someone to load them in my car. This was a very confusing a Poor Experience!!!
Lackluster customer service. Always long lines. They just never seem prepared for that many customers, but they have that many everyday. I will cancel my membership at the end of the year until i move to a new location. But, I love, love, love Sam's Club overall
Wonderful place to shop they go out of your way to always help
Well we are from out of town it's definitely no Costco.
Love the store and the prices but the lines is way too long and no one seem to care.
Love this store
The staff are very friendly when you need them.
always under staffed. 15 people in the member services line and they never opened a second register.
Average Sam's club. Has a tire center, pharmacy, optical, hearing, grocery, general merchandise, and gasoline. The optical center is very good, and on par with a private practice. This Sam's has recently changed to more self checkouts. Customer service is generally friendly. Store cleanliness is generally ok. Parking lot cleanliness is lacking. Easy to access right off of I-85.
This is a big shell game. I find that Sam's Club and other such stores rarely save the shopper much money. The quantities and prices are very hard to compare.
Don't understand why there is someone to check us out when leaving, there is no way in hell that person can check ever item in the carts. Just harassment.
always spend too much $$$$
Very clean store and well organized
This is poorly run store with very pathetic and inefficient Manager Chris Yamaguchi. Despite bringing up the issues this 4 foot midget can't do his job at all. Tires service is joke, run by 2-3 guys hired off the street. Please do yourself a favor and do not buy tires here. You will loose lots of time and surely will be back very soon with unbalanced, poorly installed tires.
Convenient location with lots of parking
While their electronic department seems to be smaller than usual these days, the store itself is stocked and clean. This store, like the other one, can get pretty crowded at times.
Have had a membership at this Sam's for over a decade. Shop there a couple times a month. It is a decent Sam's. As with any store there have been a couple occasions with less than stellar service--but there have been many occasions in which they have been attentive and resolved issues. Buy all my tires and batteries there.
Late evenings is the best time to come, not heavy traffic.. great price on automotive products....
New checkout system. They went from one girl at a checkout, to mostly self checkouts. Now two people at a checkout. One takes your cart, puts everything on the conveyor, loads everything back in your cart. And the other person just scans everything.
While I am a member of both Sam's Club & Costco, I have neither close to my rural area. The closest is Sam's Club in Idaho Falls, a 2-hour drive that requires a mountain pass.
Everyone was eager to help when needed
Easy to navigate. Helpful and smiling staff.
They are also known for closing 5-10 minutes then they are supposed to
Don't buy frozen food there. Like the Wal-Mart next door, they have 20 or more cashier lanes but only 2 are ever open. Every time I buy frozen food there, it ends up thawing out before I get past the sloth like cashiers. I mean really, what is wrong with this company? I've stood there as numerous customers complain about the slow cashiers and the fact that not enough cashiers are working the lanes. I get my shopping done in 10-15 minutes. Then I'll stand for 30 minutes in a line waiting to cash out. And my frozen food thaws before I can get it home. The manager of this Sam's club must be an inattentive idiot.
Great place to shop wonderful prices and great people love it
Was in there last week and this guy that like Mr Roger's creeped made me uncomfortable
Purchase pepperoni at Sam's and it supposed to be reduced a dollar and wasn't
All they gave now is self checkouts. That way they don't have to have many employees if we do the work. Greed
Great prices in bulk and easy access to it from highway
I haven’t been to Sam’s in years but went today since I got me a new membership and it was nice. The customer service was wonderful. The workers are eager to offer you help. I definitely can’t say that about some of the regular Walmart stores I have visited.
Selection is not bad. Prices are good for bulk items and can occasionally find good deals on other outdoor or home supplies.
Love the deals love the variety
We were able to get help loading our heavy cases of water...
I'm terrible with names but the manager here did a solid favor for me ,outstanding American. And had a great time meeting folks including some Vietnam Veterans and I did walk up shake their hand, thank them and told them Welcome Home. Great people work here at Sam's #GrumpyTruckDriver approved. Thanks guy's
We went to Sam’s club for my engagement ring and could not have been more happy with our experience. They give you quality jewelry for a fair price. We got this lovely square shaped Sapphire in a halo with white gold metal. It has held up great and the offer great warranties. The salesmen was friendly and helpful. Our ring shopping experience was a BREEZE!
It used to be a Good store. but most of what you see on online or at other stores is missing. Crappie selection. They only had 3 line open.
Would not even give one star but had too bunch of morons will never go there again
Lots of items to chose from.....
Many choices, good prices.
Oh how I hate thee Let me count the ways I hate your lines The impassive stares Of your underpaid And burned out employees I detest the unending "I don't know" "We're out of that" and "let me call my manager" (The ones that never come) And leave you standing, wishing you hadn't bothered The kind of soul sucking Frown line leaving Utter frustration that leaves you thinking "Should have just gone to Costco"
I am standing in line at customer service to swap an item and there are 13 people in line with one clerk. Ridiculous!
Called to get a pricing for something I was told that department is busy and they can’t answer your phone call while helping someone else and then I was placed on hold and no one came back to the phone for over 10 mins! Very unacceptable I’ll take my money elsewhere!
Do not go here. Ever. Overall selection is mediocre. Produce is almost always moldy. I would recommend their competitor over them any day. Always waiting in painfully long lines because they only have 2-3 cashiers working at a time. Credit card information was stolen and used to rack up over $1000 worth of TV's 10 minutes after I left the store, therefore it was either an employee or their credit card machines have skimmers. Called the store multiple times to have them look at the camera footage. Manager was always too busy to talk and I never received a return phone call after numerous attempts to get in touch with ANY manager. Really poorly run store.
Excellent service especially in the photo department. . Linwood is very pleasant and helpful
Always have great service here. No complaints.
Has super prices on bulk items. Been a member for 12 years !
A bit more Christmas spirit would be good
Great value easy check out with scan and go app. We use Sam's club all the time.
I love Sam's club but it seems they have discontinued many items that I like. Also, they are rearranging the store so much I can't find the items I want.
We are very happy with the store.
Placed an online order and still took one hour to pick up. Did not verify my order since management took one hour to verify and still ended up missing an item. Got home called to complain and was advised I would get a call back. 24hrs later still waiting. If it wasn't for my job having an account with them I would never shop there. One star is being janoris
Very crowded on saturday. Prepare to get run over by a grocery cart
This is tgoid store, it's usually fully stocked with the typical Sam's stuff. Lots of gas pumps so the line goes fast. Lots of self checkout kiosks too.
Great store but to small. Did not have a clothing department!
My # 1 shopping store..
Always friendly staff and I have cur my food bill I in half. I had two weeks I didn't have to buy food except fresh such as milk, breads, fruit and veggiies. Good quality meats.
Very convienent and stocked with all of the lasted supplies for everyone one's need from household TO cooking TO all clothing for the whole family. Camping and all out door sports, all holidays, it's just an alternative store for all your needs. Thank You Brenda Ford and Family
Rating only for cartridge refil service. Had a epson black cartridge refilled by the service at sams club in traverse city store. The refilled cartridge almost ruined my printer. I expressed my concern to one of the associates in the camera department about the refill of a epson cartridge and that it clogged my print head. First response was “there are no returns on refills”. And “yeah I always try to tell people about epson refill we have had trouble with those” . I said maybe you shouldn’t offer to refill epson cartridges. The response “ we told them but until they tell us not to we can’t do anything about it” Could have been a valuable service if it had worked.
It was a great vist.
Building neat and tidy overall. Stopped today for dinner at the cafe. This was running very slow, seemingly understaffed for the dinner hour.
Well stocked and courteous help.
I noticed all the Employees are black - do they not hire white people at this sams, also why so much gum chewing at the check out. this is totally unacceptable and should be addressed, the labor board needs to address the ratio of black and white employees. Every check out employee yesterday was black no whites at all.
Great except for having to check myself out. People need jobs.
Great place to shop
Everyone in their tire and battery center is very professional and kind, as well as informative. Very impressed with the service I recieved there today. Keep up the good work guys!
Best place to shop!
Friendly, organized store. Produce is always fresh.
Good stuff
Great place to shop. Has decent prices and the staff is always friendly.
Sam's was great. The fast no crasher service was very useful.
Great job young man by the name of Kyle that help me with the loading of my car.
Good stuff, some items not a bargain. Great staff too.
All good but I still don't like having to scan all my groceries. It is good for when you have a few items but a basket full it gets to be a BIG JOB. When there are clerks standing around socializing they could be checking out customers.
Friendly service, great prices
Sam's Club has gotten its act together. It's clean and has a great variety of items
In and out ever since I found out about #scanandgo app from #samsclub just in case I don’t make the early open hours with business card. Too bad can’t buy alcohol with it. Need to stand In line if you do need tobacco/alcohol(liquor)
Found a great deal on annual plants! My yard is gonna be on point this spring.
1.) Costo is by far more economical. Same products and some better products at a better price. 2.) The employees are cold and not helpful. 3.) Am older employee kept staring at us (apparently he had a problem with the child we were watching riding in the basket). Instead of telling us himself, he followed us around the store all while radioing to another employee who came and told us the child could not ride in the cart. Never have we ever been told this at any store. Definitely worth the extra 20 minute drive to Costco where the employees are cheerful, friendly, and helpful. They also don’t have a problem with the child riding in the basket. If it weren’t for the fact that we go to Sam’s Club in another state (and have food experiences there) then I would discontinue my membership due to our experience at the Sam’s Club locates in Ames, IA.
I love Sam s. Club. Got everything I need
Why its closed
The ONLY REASON I have currently to be giving this Sam's club one star is for my cheese experience. As of ten minutes ago I opened up a package of members mark provolone cheese. Fully expecting the distinct smell of provolone, the cheese of many brands I have been putting on my sandwiches, wraps, and breakfast sandwiches over the last year, I got no smell. Literally no detectable odor. Upon a further taste testing, this was straight up mozzarella cheese. Nothing else. Thinking I was mistaken I had my family try this cheese as well. IF in fact I am mistaken then this is truly a disappointing excuse for cheese. Other than my cheese experience the store is great and the service is great.
Has most everything I need
We have become big fans of ordering online and picking up at the store. This week we have a family issue and it was essential that we pick up our groceries on Sunday. My wife submitted her order on Saturday and then later realized the instore pickup was closed on Sunday. She called the store and explained our unique situation and they understood why we needed it today. Sams took the extra effort and still gathered our order for us. Thank you for taking the extra effort to help us.
super
Walmart and Sam's Club both need to stop sacrificing Customer Comfort it is so hot in your stores that people are walking out sweating. Five degrees cooler than outside air I don't think that's good enough. Fix this and I'll fix the rating.
Worth it
Great place to buy large quantities at a good price if you are so inclined to. Small businesses it is a must to shop here can save money in many ways
Awesome love to go in and out
Busy; couldn't get my hotdog and yogurt at 5:15 because they were shutting down yet they didn't close till 6:00.
Clean new store.
Recently signed up for the membership & headed to this location. The attitude of the checkout staff was subpar as if we were annoying her to be there. There was also a lot of issues with the sign-up process & with the "special offers" that are available for being a new member. Definitely will go to a different location again, but expected a better first experience when it came to customer service.
It's a great place to buy in bulk! They have a pharmacy, hearing center (with a free hearing test), cafe, bakery, meat department, photo department, tire and battery center (free tire pressure check), and a gas station (it's mostly less expensive). They have a lot of great merchandise and are selling more gluten free and organic food.
I love the deals.
THAY HAD LOTS OF NEW THANGS !!!!
The greeters were really sweet. They made it seem like you were visiting they're home. I love seniors! Found what I was looking for and did the self check out and showed my receipt and out the door.
Fair price and lots of items buying in bulk
Café has really good and affordable food!! You can get a big slice of pizza with a drink for only 2.49$!! Best thing you DON'T need a membership for café purchases!
2 hours to get my tires balance. Not rotated and balanced, just balanced. Discount? Yes. Firestone would've been done in 20 minutes. Too bad, the store is good.
Very disappointed to see they put in more self check out lanes and reduced the number of personnel assisted lanes. I dislike seeing this a great deal.
I love Sam's club
Discontinuing to many items. Trying to force private label as only choice. Demos are often blocking customer flow in narrow aisles. Poor customer service skills by most associates working the sales floor. Management needs to wake up and walk the store during the day!
Great selection, and great prices to buy in bulk! Shopping at Sams makes grocery shopping a one stop shop.
Really good cornbread.
The cheaper gas in town
I love the fresh produce and the ability to check out quickly. Thank you!
Not Sam's Club fault but too many FAMILY REUNIONS in main aisles... blocked shoppers, just plain. NO MANNERS. It made shopping a nightmare!!!
Today after a good 20 minute wait in line, I was checking out at the Idaho Falls Sams Club. After the cashier rang up my items I took out my payment card and swiped it on the machine. The cashier did not even wait for me to finish typing in my PIN number before she started on the next customer's items. I got charged for half of his items. The cashier did not even apologize and if I had not looked at my receipt, I would have not even known it. The cashier told me oh well you will need to go to customer service to be reimbursed. I had to wait another 20 minutes in that line just to get my money back for items I Did Not Buy!! After I got that all taken care of I was at least expecting an apology, but no all I got was have a nice day! How Rude. All I can say is watch your receipts!
Great but price a little high!
Great value and good customer service. The gas price is a lot cheaper than outside.
This Sam's club in Gardena is the best Sam's club I've ever been to way better than the one near me which is Southgate
We received excellent service. I needed strawberries and antwan went the extra mile to assure my satisfaction.
This Sam's Club for some reason seemed to be a little better to me than my regular Pueblo Sam's Club. A little different layout inside than in Pueblo. Lovely views of the mountain outside. The staff was very helpful and I'm fact I bought more than my usual weekly shopping at Pueblo. This is just off I-25 Exit 135. So this place is very handy just in case if you are running out of time which was the case for me today as I would have not made it to Pueblo Sam's Club in time before it close.
Get just about everything you want
Using the app to scan our products, pay & walk . Out was wonderful!
This was my fourth trip to the store in the last two weeks to get the breakfast sausage (Ruby Farm) that my children like for breakfast and once again they didn't have it ☹️
In Montgomery, Al the Sam's Club needs to watch the overloaded carts. Because a lady next to us in line told the woman in front of her that she didn't ring up the items below her cart. (She was paying Plus also mention she had not scanned her meat.
Doesn't always have what I need but the staff is always really nice
I've always been a diehard Costco fan. However since I've moved to Colorado, the fountain location of sams club is better for my family. I expected half a** service, but definitely didn't get that. Their membership prices are less expensive than Costco. There was a girl named Ruby there, that really seemed to know her stuff. She seemed enthused to talk me into the rewards membership and got me convinced with the credit card. Moving can be hard when you have to restock everything. But this sams club and miss ruby definitely made me feel better about this decision of switching over. Thanks again to all the staff who helped me find what I needed!
I love going to Sam's they always have new things
Lots of variety. Sometimes disappointing when things are carried temporarily then gone but lots of good deals
Just got a new membership after years
I went to the Long Beach town center Sam's parking was great prices were better than Costco the lines moved very quickly. Lots of help throughout the store.
My business was turned away for new tires. The tire shop guy said they were understaffed and couldn't help me until next week sometime.
The price that was on sign in clearance rack clearly said 9.81 they did a price check came back said 12.98 would not give me the clearance price not happy with them.
Great place to buy bulk items whether you have a large family, a concession stand, or a restaurant.
Sam's is great.
Black Friday I'm waiting for this to happen.
Love scan and go!
I visited today and many times but today was the worst day. the employee in the front door didn't let me use the handicap car. he saw I'm a handicap but he said I couldnt use it. I He stood in front of the handicap cars and I asked HIM why? AND HE SAID YOU CANNOT USE IT and he didn't let me in for that. I thought maybe it was because it was early but when I went inside other people were using them ..and I asked was it because I'm Hispanic and have a different color he is discriminating. He then proceeded to turn his face and ignore me completely. I dont and can't understand his reasoning and why he works in Sams.
Always a great experience , the lines though... I mean all the registers are open so I can't complain but I wish they didn't open so late on a Sunday morning...
I wish there were more check out personnel. I personally do not care to use the self check out lanes. They only have just a couple of lanes that are staffed with workers. The rest are all self check out. They do always have good products and fair deals just not a fan of self check out being forced on people from trying to save manpower.
I love Sam's pharmacy. I am also a Costco member, so I can tell you that several of Sam's grocery items are less expensive. Therefore I do most of my shopping at Sam's.
The employees were very rude and acted like I was doing something wrong when I was purchasing over $300 worth of items.
Found everything I needed and the Associate at the front end was a great help
We've often enjoyed going to this Sams Club, but lately the service has slowed down considerably. My husband and I went to Sams early today expecting a normal trip- It was far from! It started out that when we went to the membership desk to double check and make sure our card was active, this rude young lady Katie reguarded us like we were interupting her conversation with her fellow co-worker. After a wonderful time walking around the store and getting our things, we headed up to the front where it was quite busy. We saw a few people heading to the desk, and we decided to follow suit after someone in a green vest told us to head up there. Once again, she was chatting away with an older woman (didn't catch her name) and bad mouthing about a few fellow employees. We asked her if we could check out at the desk, like everyone else had, and she responded that "We only do short orders up here." Yet, she was able to help two young men that had two cart fulls of stuff, but couldn't handle our four small items? Shame on you Ames Sams Club for letting your employees talk like that about eachother. Shame on you for not having enjoyable employees. I've always loved going here, but from now on I will go to the Des Moines Sams Club where they DONT badmouth eachother IN FRONT of their customers and where they DONT just take "short orders" at their desks!!!!!
Love the pizza
Nice place to shop people are friendly
Always enjoyable shopping.
The club was very clean and very well stocked. All of the associates were so friendly and knowledgeable. They have amazing customer service!
United States currency says on it. Legal tender!!! That means it’s legal to exchange for monetary value. Stephanie at the gas pump today informed me that cash is not welcome here. Must use card. I’d like a gift card to use. Can’t believe they make me feel unintelligent just pumping gas using cash... Thanks Sam u hooked me up today POS!
They have stopped selling Krispy kream products and replaced them with a cheaper quality product.
It was a quick trip and they had exactly what I came in there for! And the staff showed great customer service!
You dont even have to go to the register anymore, you can pay with your phone. I'M IMPRESSED
Very expensive place to shop.
We always bring home more than we go for.
Dreadful
Love the free samples and this is a VERY large store with a large variety of store items, from lawn and garden, to electronics, to a full grocery section + a restaraunt area. Friendly staff, too.
Love to shop there always new things to look at and buy
Huge & still Great Service!
I did an online order to have ready for pick up. When I got to the store I ended waiting 25 minutes for someone to finally help. I am not impressed at all by the system they have set up for online orders and ease of pick up.
Store us typically very clean and well stocked. They have some great helpful employees like Mark who helped me in the produce recently.
Unprofessional, some of these people are rude.
The scan and go app is easy and so much faster. No lines. They do need a separate exit line when busy, because they only can the br code displayed in your phone upon exit... no counting items. Very convenient. But likely will impact jobs negatively.
No One knew how to renew our business-membership. I don't drive so it's quit a hike for me to make it there. Kind of frustrated No One in the building could get it done for us!
They dont take scan and go members for gas?
Know store fairly well can go in and grab what I need and get out quickly. Not many people so didn't have to wait. Self check out is the best and available there.
Members Mark "new and improved" Power Flex Tall Liners are not all that "new and improved" AS THESE BAGS LEAK LIKE A SIEVE.
Great stuff
Always have good taste and tips!
Great deals
Sam's club is wonderful they have everything you need their meat is fabulous it's a little more costly than a supermarket but the quality is so much better
I ❤IT.. GREAT EXPERIENCE.. EVERYTIME I GO☺
This place is horrible for customer service. Tried multiple times to get through the phone, and they kept picking it up and hang up. Do not ever call this place fry the one on Torrance. Fast and smooth transition. Either by phone or in person.
Staff was very polite I always love going to sams club. Great prices
The only reason why i gave 2 stars is because the employees made some effort. But Sams club as a company is terrible and deserves 0 stars!! Its nothing like Costco. First of all thier inventory is not as vast as other wholesalers. But on this recent trip, I had a gift thats been dusting up and i went to exhange it but they said they cant help me because the membership it was used on was expired. What does that have to do with the fact that the item was actually purchased there?? I was there at the time it was sold in person, just different location. It was a $100 kitchen item that I just wanted to change for a different color or buy the more expensive upgraded version.They agreed that Sams club has a stricter policy than Costco and its been getting stricter. No wonder why Sams membership is almost always being offered on Groupon for dirt cheap.
Not impressed that as a regular member one is not allowed to shop when store opens.Regular members have to wait until 10
I enjoy shopping at this Sams Wholesale & now it's even better with the improvements to the store. They have a great selection! Store is always clean and well stocked too! This store also has a good location near Interstate 475. Employees are very helpful and polite. Nice large parking lot.
Very friendly staff and nice service
Membership is expensive for the value..
Just like every other Sam's Club I've been to.
I'm currently on my third hour of waiting for them to put on the $800 tires I ordered online and am picking up. If you buy tires here, plan to wait several hours for them to put them on.
Easy parking. Easy shopping. Although the store didnt have everything I was looking for, when I was approached by a store employee they were more than happy to look, search and show or suggest close alternatives. Check-out and exit was easy as well. Parking lot entrance/exit is tricky at first but only the first time.
Love buying bulk in this store! Much better/wider selection and varieties to choose.
Great deals!!
Sometimes items in sale papers arent even in the store. Boomer! I travel 50 miles to get there too.
Okay...this has to be the worst Sam's Club in the socal area. No one is at the front door checking memberships, so just anyone can walk in and the whole store reeks of sewage. It is also of not that money is transported to the cashiers in clear plastic cups, with no visible security escort. So anyone can just waltz in, wait for the cup o' money to go by, quickly grab it and dash out of the store. Considering the only security guard I saw appeared to be pushing 80, I'm pretty sure such would be thieves would meet little resistance. As for the cafe...ugh. Food safety protocols are NOT in effect here. I watched the cashier handle money, prep a hot dog, handle money again, grab a slice of pizza, handle money...and so on...without once changing gloves. I watched the cleaning person take the top of the tall garbage can and loudly empty her dustpan multiple times...near the food prep area. Yeah, there was some dust floating around. Now here I am, one day later, sick to my stomach from the nastiness I ate. This store needs to be shut down and the management fired. There is no way they don't know about what's going on here. So, if you enjoy the smell of sewage, dig the unique cramps associated with food poisoning, or are just a thief trying to make an easy $100, this is the best place for you.
Really wish they would improve the entrance and exit to the parking lot but otherwise good clean store.
Fast in and out staff friendly and helpful
Great service.always
Clean ,uncluttered
They don't like real service dogs in this store per the main manager Sean Holland I was told I could only be there five minutes and my dog did nothing wrong so I guess it ok to brake a federal law and tell people how long they can shop for
The customer service could be better. But I've began using the Scan & Go app to cut down on negative experiences.
Tons of people trying to check out only 3 cashiers work 5 employees sitting in the food court just watching and talking to each had to get a manger to open more cashiers
Excellent service in the Auto center from Bucky. Great, fast, courteous
There is some good merchandise available, but the customer service is atrocious. If you have a question or need help, you are better off asking a fellow customer. I will not buy my computer there.
I agree with every negative review. The customer service is lacking in the Macon store. Every time I buy an article of clothing there is a pushy cashier that tries to insist that it be placed on the conveyor belt and will practically take things right out of your hands ... Then they rush you for your card. This has happened the last two times I have shopped. I am terribly disappointed with the rudeness that I have encountered. Both times too there were no customers in the line behind me and I was begging for the cashiers to give me one minute. It makes my children very nervous to shop there.
I shop at Sam's Club most every week. They offer the best prices around and not everything is in bulk. You can buy shoes, clothing, jewelry, perfume. You can buy things for your home like furniture, sheets, towels, print pictures, and if you don't feel like cooking stop by the little Deli and buy yourself a pizza already baked. I love de Club!
Pleasant and prompt
Always a great place to shop!
Mostly well-stocked; friendly, knowledgeable, and helpful staff, but kind of hard to find them when you need help. I understand that Sam's has downsized employees, so I believe it's a result of that. Love Sam's!!
Took 20 minutes to checkout and leave the store the last 3 times I've been here. Also, I have made the mistake of purchasing steaks here on 3 occasions over the last 2 years (I keep forgetting), and each time the steaks are VERY unevenly cut, thick on one side, thin on the other, and they hide ugly scraps of fat and gristle in the package pretending to be the steak on the bottom. When the pack is 3-4 steaks, and they are all wedge shaped so that you cannot cook them evenly, and the bottom one shouldn't even count as a steak it's so ugly, it's not exactly a good deal.
slow slow got there at 7 for tires they told me to come back at 10 appointment 1 hour 47 minutes later got tires
There prices are going up makes us wonder if it's because Cosco is do to open in November????
New service half the regiaters are now credit/debit cards ONLY. But they need to indicate this in BIGGER LETTERS . CREDIT/DEBIT ONLY. U had to stand in line twice.
Good help from the employee. Pleasant.
Very good, good service