We started hearing rats or squirrels in attic, could not find where they were getting in. Got estimates from two other exterminator services who wanted to get us on a contract and keep setting poison boxes forever.
My wife found Jack who came by, was up on the roof right away, found the spot the rats were getting in, gave us a full itemized list of recommendations (some of which we ended up doing ourselves like trimming shrubs, some of which we had him do), secured that corner of the roof with flashing and did a couple other things, and said let's see if we keep hearing rats. We did keep hearing rats, so Jack returns and finds one more place where rats may be coming in and secures that location too. Both places he placed a one way exit door so they could get out but not back in, and placed traps where we heard them, no poison.
I was really impressed by Jack's knowledge of animals and construction, his philosophy to secure the house and get the pests out of the house because you can never get them out of the area, rather than just keeping poisoning them, He also has a great can-do attitude. We have a 100+ year old house and had some requests to work around some of our unusual construction issues that he was very flexible and creative with finding solutions for us.
I'm hoping not to have to use his services again, but if I ever have a pest problem I'll call him right away.
His prices were very reasonable too, less than the other quotes I got plus his was a one time deal rather than an ongoing expense.