Reviews of Insight Pest Solutions - Northern VA (Pest Control)

Matt Snyder

Technicians were early! Jon was kind and explained everything he was going to do. He was quick to spray and treat any problem areas inside and outside the home. I am looking forward to a reduction in ants!

Siobhan Knaupp

I set up service at my address with a door to door sales rep. No one showed up at my address when scheduled. I contacted the office and they couldn’t even find my info, they did however resolve the issue and had a technician come out in May. The technician was fabulous and this review is in no way directed toward him. In June we unexpectedly had to move out of the home due to water issues in the house. I contacted insight to cancel my service and was advised this would be done. The home has been uninhabitable and it is clear this address is abandoned. On September 19th insight charged my account for a quarterly service. Their office is not open on the weekends so I contacted them today to have them refund my money and make sure this service is canceled. They then advised there is a cancellation fee for early termination, none of which I was told when I set the service up! Upon setting up the service the door to door rep actually advised me I could cancel anytime but if I didn’t my service would auto renew every quarter. At this time I am still waiting to hear back to see if they will be refunding me for the quarterly service that they charged my account after being told to cancel my service. I am highly disappointed and it appears insight does not train their door to door reps and office representatives adequately as I am getting new info with each employee I speak with. It is my hope they resolve this matter timely and if so I will change my review!

jeffrymv

I decided to switch from Terminix because I was not satisified with how they were treating the ants around the outside of my home. I lucked out and had both Jonathan and Tanner show up at my house to complete the service. They started out on the right foot by arriving only a few minutes into the time frame that I was quoted for service and worked through the service of my home very effectively and efficiently. Jonathan came inside and explained what he was going to do in the home, why and how. All the while he was very nice, he even smiled and joked around with my two young children when he entered the house. I should also note that Jonathan was dressed appropriately and wore shoe covers when he entered the home to protect my carpets. Meanwhile, Tanner handled all of outdoor work and the inside of the garage. So far I am very pleased and hope their product continues to keep the pests out of and away from my home.

Dianna Knight

We've been using this company for just under a year and are very happy with them. The technicians are really friendly and the customer service is excellent. We have definitely noticed a decrease in bugs since they have been spraying, and even though we did have one invasion of indoor ants of the summer, they came right out and got rid of them for no cost. I would highly recommend them.

Kiana Bui

Our Insight Rep (Malcom Ellis) was very nice and friendly when I greeted him at the door. He explained and went through everything he is going to do to the home. He was very careful not to damage anything that had to be moved to perform the service. I had a great experience with the whole process.

Alyssa Malcomson

Avoid this company. Terrible customer service and treatment. They don’t put the customer service and only do things at their convenience. They overcharge you and it’s all a rip off. I should of stayed with Frontline and I plan on canceling services with Insight.

Sue Ann

If I could give zero stars I would. The technician who came out was late to our appointment and then said he was in a rush to get to the next appointment and we had to reschedule. When I called to complain about this the person I spoke with was Shawn. He was equally rude and unprofessional. I spoke with a manager who rescheduled my appointment for the next day. The technician did not show up again on the time slot they gave me and I spoke with Brittany over the phone who was equally rude. I wish these people had better customer service and its unfortunate I'm stuck in a contract with them I cannot cancel. Be weary of this company. They come around door to door promising results and not only is the customer service very bad but the fact that I still have pests shows their materials are sub par. I'd rather have spiders than deal with their very poor customer service.

Steve Lee

Although I have a few acres of land, I know that my land could not possibly be bug/insect free, but Insight does a great job keeping them to as minimum as possible. Also, I want to personally thank Joshua, he came out to spray on 23 September 2017, was very professional and very detailed in answering the few questions that I had.

Dianne Leduc

After reporting to the complain I no longer needed their services through my credit card company.They continued I guess because I never knew they came to the house. I paid the August bill reluctantly and they charged me a 52 dollar collection fee. I called and expressed my dissatisfaction and women tried to tell me she doesn’t have anything to do with the collection company. I intend to report them To the better business bureau as well

TaiAri Ubbens

Scott was very professional and explained what he would be doing the whole time. He also wore shoe booties, which was awesome because I have a no shoe policy in my home. He was very nice and very efficient. I will be requesting him for my next service.

Tina Ledoux

Kevin showed up on time, very professional, listened and noted my concerns. I especially appreciate his sensitivity to my having a chicken coop & that I did not want products used close to the coop. I highly recommend this company. Every encounter with their representatives has been fantastic!

Derek J

Great customer service, kind and courteous staff. Their technicians are knowledgeable and have superbly treated my home. Thanks!!

William Walden

I learned about Insight Pest Solutions from an individual who came to my door. Since he was very professional and answered all of my questions, I decided to try the service. Although this was my initial visit, I was very impressed by the knowledge and professionalism of the technician, and the cost was very reasonable.

Michelle Lee

The Insight represantive, Tanner D.was very polite and explained everything the service included.. I hope that he returns for future applications.

Chris Colson

Both Jayson, the salesman and Jonathan, the service technician were very professional, informative and helpful. They provided a much needed service and were timely and courteous. I would highly recommend them to anyone.

Cherie Kaufman

Both my salesman and technician were great!. But especially my technician, Jonathan who arrived on time with a smile and pleasant personality and did a thorough job around my entire home and in a variety of places inside my home where I know he saw obvious problems. He was very knowledgeable about the products and use of them. He was very friendly and did not waste time getting the job done but very efficiently as well.

AJ6934596

I had Insight Pest Control for 4 years at my house in Stafford. In the process of selling my house and needed a termite inspection which is advertised a free on every invoice I've paid for the last 4 years. Finally told, they had transferred my account to Terminex and to call them for the inspection. Instead of a free inspection, I'm now forced to pay $125. There was never any notice that Insight was no longer servicing my house and they just completed the quarterly treatment. I call that horrible customer service. Look elsewhere if you are considering this company.

Home Cash Guys

Great service and quick to respond!

Nawal Skolnik

Very disappointed! After 3 visits they keep saying it take time for everything to clear like I live in the jungle they show up with no call and they leave a note. And when you want to cancel they still want to charge you a fee after paying where to service that you’re not satisfied with unbelievable never heard of a such company

Dereje A

Technician did a great job

Tiffany Horton

Great customer service and pet friendly products. My technician, Tanner, was friendly and knowledgable.

ross williams

DO NOT HIRE. Any 5 star reviews were probably made within one month of this company getting your business. After that, the quality of work declines rapidly and the customer service is basically non-existant. We’ve had a massive ant infestation for weeks now and the last person who treated simply said “yea ants are hard to get rid of” as he continued his normal routine and drove away. After getting the run around from customer service over the last week, I was finally able to cancel. My guess is at least 6 transfers and a cumulative hour and a half on hold just to cancel the account. It sickens me to know companies like this are able to stay in business. Do not be fooled. Do not hire.

Pierre Smith

Signed up on Sat. Initial service was no where near what was promised. Trying to cancel today (Mon) and getting run around. Don't be suckered by sleazy operation.

Margaret Kennedy

Alex and makayla very professional. Showed on time and did a great job. Thanks

Waqas Rafique

I recently used Insight Pest Solutions to treat interior and exterior of the house. Both of their techs, Alex and Makayla, were on schedule, explained the complete process in detail, answer all of my questions and concerns and thoroughly applied treatments. Looking forward to follow up treatments, although my home does not have any serious pest issues, it's more preventative treatments at this point. I highly recommend this company !!!

Mary Teter

The technician arrived on time, was very professional & knowledgeable and friendly.

Sarah Kennedy

Today my technician was Shamar Mitchell, he was personable, friendly, considerate and very professional. Best job ever thank you.

Sebastian Blanc

Completely inefficient, my bug problem got worse after the first treatment, but they said it was normal and that the second treatment will get rid of whatever was left. Well it did not. As a matter of fact, it made things worse. I called and they said that they will send the technician back for a re-treatment, but did not notice if he did come back. By the third treatment and no result, called and cancelled the service, bought the Ortho Max and my problem got solved . Even though I cancelled last October, and therefore did not get the visit on January as it was settle, today they tried to service our house.

Thomas King

Great experience all around, from the salesman to the technician. Highly recommend!

Nicole Bastian

The technician from pest solutions came to my house today for the first treatment. He was on time, answered all my questions and did his job. He was very polite and I felt he was knowing what he is doing. I can't say anything yet how the treatment is working, but time will tell.

Dale Gardner

Door to door solicitor came to my house in the evening, lied about neighbors using the service, and took time to peer into the windows of my home. Seems pretty sleazy.

N Rod

Marcus was very professional and explained every single step to eliminate ants in our home. They came within the alloted time they told us on the scheduled date.

Giri Maha

Great service I'm with Insight past 3 years and never had issues and quality of work is also good I hope they maintain same consistency for years to come

Ahmad Rahim

Do NOT hire this company for pest control -- they are completely unethical and should be ashamed of themselves! We signed up for their service through a door to door sales rep. He said the pest control solution is 100% solid and will fix our ant infestation. It was all lies! Their pest control solution did NOT work, it had zero effect! I ended up emailing their customer service department to cancel our year subscription, I then received an email reply, which stated a rep would contact me to discuss further. I never received a follow up call per their email! I then called their customer service department a week after this incident, and the guy who answered was extremely rude, he hung up the phone on me after I expressed my concern! Fast forward several weeks, I'm now receiving notices from their billing department to pay them...uh, you all clearly lack professionalism and communication. Save yourself the headache and do not deal with this company!

shonel young

This is our first year at our new home and the ants here are ridiculous, and the ticks even with treatment bug spray were still getting people at my house! After getting a few quotes from a few different companies we decided to go with insight because their price was the best.They don't treat for as many pests as other companies do, but they treat for all the ones that we have issues with at our house. The techs who came out walked my SO through the whole process, and when I arrived home towards the end of the initial treatment they took the time to explain it all over again to me and told me how long it would take for the pests to disappear as well as what to expect on each additional visit from them. I am so far pleased with their service and will be referring them to friends/family in the future.

Cody Daugherty

Been with insight for 2 years now and very happy. When I call they are always eager to work with my schedule/problems.

Andrew Kim

Very professional and courteous. The technician explained everything he was going to do in great detail and was able to answer all my questions about my bug problems. I have no problem recommending them to friends.

Clinton Copeland jr

Professional service.

AM Sparks

Do NOT do service with this company. They claim that they kill pests at the source, but all they do it spray pesticide around your house, which you can buy yourself for 1/5 the price, except the stuff you buy will be more effective. After they give you the $50 sign up deal, you have to pay $170+ to cancel after you realize you don't need or want their service anymore, and I guarantee you will not want it anymore. They try to take advantage of new-home-owners because they know you don't know any better. If you use this company, I think you will regret it because I sure do. EDIT: They are most likely paying for people to give them 5 star ratings. The response that was given to the above statement does not address the issue.

Robbi Nowlin

Couldn't ask for better costumer services our guys Jonathan and Cyler where great! Not only was it quick an painless they where sweet and professional.

Doug Ko

Job well done! Technician has walked me through on what he was doing from the beginning to the finishing of the entire treatmeent and answered all the questions I had to the best of his knowledge.

Ramiz Saei

Insight pest solution has been to my house 3 times, since June 2014. I am not happy with them at all. I wanted to cancel any remaining applications but it was impossible. Obviously I signed up for 5!. I told their sales man not to put me on subscription but he did. This is a fraudulent company. Do not fall in to their trap.

Patrick O'Connell

Technician did a great job. Very personable and professional Very thorough.

Mimi Vasko

My technician, Shiraz, was excellent. He listened to all of my concerns and was very informative about every question that I asked. It was the most thorough treatment that we have had! I hope he comes back next time as well :)

Mark Paschall

Insight Pest Solutions came out to our house to treat the exterior and interior of our home. The technicians, Jonathan Wehle and Frank McDonald were extremely friendly and professional. They took the time to explain the service and everything that they were doing. I look forward to working with Insight in the future.

Dwayne Butler

Very happy with the service that was provided by insight , the staff was very knowledgeable and professional I would recommend them to any homeowner. with a wide range of things that they do from moles to spiders great team thank you again

K Reese

Had terrible wasp problem. Insight sprayed the gutters for me and took care of the problem. They always show up when promised and if I am home check to see if there are any particular problems to resolve. I like that I usually have the same technician each time. So far I have been completely satisfied.

Svitlana Ovchynnikova

I'm not satisfied with the quality of service of this company. First of all, there is a cancellation fee when you sign a contract that I was unaware of. So if you don't like the service after a first visit (that's what happened to me) you loose money anyway. Second, the service by itself was incomplete and unprofessional. The technician's work wasn't thorough. He didn't treat the bedroom where I specifically told him I saw ants. Later I could still see spiders and ants crawling all over my house and garage as usual. Also he damaged my rock garden outside misplacing rocks and stepping on the flowers. Moreover, he installed snake/mouse traps I didn't ask for and as a result we're were witnessing of a gruesome view of a harmless lizard slowly dying tightly glued to the trap. Overall I do not recommend Insight Pest Solutions.

Malcolm Hawkins

Don't use this company. Tried them, they didn't work, cancelled them and they are still attempting to bill me. Don't try it.

Desiree Zarou

I would recommend you don't do business with this company. They provide horrible customer service. Don't show up to scheduled appointments, won't let you speak with a supervisor when you call, keep you on hold and never return . Upon calling back you have to repeatedly give all your personal information again and state the reason for calling. Supposedly there is a supervisor named Tiffany, but she is never available. I actually have more spiders and webs than when I used the Home Depot solution! I guess it's what I get for not checking the rating and reviews when the salesman came to our door. Desiree

Paula Pinell

Insight Pest Solutions was great. Our technician Shamar was friendly and professional. He went above and beyond for us and was efficient, helpful with his pointers and found several entry points for our "visitors" which he sealed. We highly recommend their services

Lauren Dwyer

We had a great first visit from Insight. The techs were on time, friendly and knowledgable. I would definitely recommend.

Kim Murphy

I had my first visit from Insight Pest Solutions a couple weeks ago. We have been in this house for a little over a year and haven't really had any pest issues but we realized we were taking chances we shouldn't so when Insight showed up, I decided to give them a try. I had researched several companies in the last few months, including Insight. From John, on the sales team, to Aaron and Bryce who came and did the application, I was very impressed with the professionalism as well as their friendliness. So far, so good. I will recommend them to friends!

Sarah Bizer

We had an infestation of "Stink Bugs" a few years ago. Insight Pest Solutions was expanding into our area. We gave them a try and haven't had any Stink Bugs again!! Their technicians have been knowledgeable, friendly, thorough, and very helpful when new situations arise. We highly recommend them.

Biola Ijadare

So far I've had a great experience. A very professional / streamlined service. Our technician Duaine was knowledgeable and personable!

Reggie Johnson

Shamar Mitchell was the technician who visited me today. He was very personable, professional and thorough. He explained exactly what he did, what pests he sprayed for, and what precautions to take to help prevent future pests. Great Service! Great Company! I would recommend to any one who needs their service to call!

Razi Ahmed

We signed for Comprehensive Residential Treatment service ,after pest treatment we are still seeing flying mosquitos,ants roaming around in my basement and kitchen area. I tried to call the customer service and after getting redirecting to four different customer service personnels I am still on hold. Finally I got lucky as my call was answered by Carleton and she told me that she is leaving for vacation. So she will send an email with the contact person name, who will be give me a call on Thursday to resolve this pest mistreatment issue. Sorry to inform you, I have not yet received any email from Carleton or Insight. Regarding treatment I am not very optimistic as 15 minutes of spray in air and spreading something using seed spreader. The sales guy told me that they are going to take care of all mosquitos, ants, rodent, mice, bed bugs, Nile Bites, Cockroaches and what not. I don't think a random spray will kill the mosquitos, ants, spider and mice Update: We got a re-treatment inside and outside the house on June 17th - thanks for that After giving enough time to see the outcome, here is the situation on July 12: - Still we have Mosquitos in basement area and they are very visible as I work here :) - Some Mosquitos and even flies are roaming around in the kitchen area - Deck area is also filled with Mosquitoes as it was observed during deck cleaning

G C

I spent a year with another pest company and felt like they were always in and out quicker than it took to drive to my location. So when my bell rang and it was Insight, i figure i would give them a chance to impress me. Right now, the initial service took an hour and it was nice to see them clean everything (dust all the outside eaves and my canopy, garage door area as well. The last company never did that. It was a pleasure to have Alex, Makayla and David do what was promised. Thank you!

Arjun Pandya

Really courteous and trained staffed. Paul and Darryl were really helpful and explained the symptoms and cause in details. Impressed with quality of service and rates are competitive. Value for money.

Matthew Corrigan

Shamar was the technician who visited me today. He was very personable, nice, professional and thorough. He told me exactly what he did, what pests he sprayed for, etc. In addition this was a follow up visit as the treatment applied last month did not work as well as in previous applications. He was very patient with me as I moved a moderate amount of furniture out of the way to treat areas that were not very accessible. Thank you.

Lisl Nixon

Incredibly thorough, very nice technicians! Colon was a great personable professional, and took the extra time to explain things to me, as well as be very thorough with treatment. Would recommend them to anyone.

John Malmgren

Alex and Makayla were great. Showed up on time, we're super nice, and went right to business. They finished up on the inside and outside of my house very quickly and answered my questions.

Leah Hansen

Our technician, Justin, was professional and very kind to our 20 month old son. We have a larger tick problem this year due to the mild winter. Justin applied a treatment in and around our property to get rid of the pests. I love that I can tell the technicians like Justin, about our current pest conditions and they take care of it. Insight pest solutions has a top notch people working for them and we have been very pleased with each of our visits.

Dianna Black

really poor service was told multiple times they would come out and treat for spiders and then when the guy came out all he said he would do is remove cobwebs. Had the most bugs i have had since switching over to them and their customer service is just as horrendous. Whenever i called i would be greated nicely and then i tried to cancel membership twice and immediately when i said it it was a totally 180 and they became extremely rude. Last girl told me she was gonna cancel my membership then she said she put it on hold and i said no i want it gone and she said she doesn't do that and an account specialist would have to cancel it so then i asked for an email stating i would no longer get charged and she told me they don't do that and when i asked to speak to a manager she said there are no managers. After waiting for 30 minutes i was then promised an email and never got one. I called back again today asking for the email and the guy said someone would call me back and guess what no one called. Don't waste your time with this company usually you can get just as good pricing or better at competitors who actually care for their customers!

Sindy Escobar

SAVE YOUR MONEY!! I was told our whole house would be spread but instead just the kitched and basement were. Their chemicals do not work, I was fooled by a young lady knocking on each door about a "promotion" but its $350 down the drain. They did nothing!!!!

Brian Kush

Shamar was the technician who visited us today. He was very personable, nice, and thorough. He told me exactly what he did, what pests he sprayed for, etc. Thank you.

Caroline Raker

A young man came through our neighborhood several months ago selling pest services that included treatment for voles, which is destroying our lawn, so we signed immediately. The first treatment did not include this service, so when the man came for the second treatment, he promised to treat for them. I found out he never did the service because we were not billed for it. When I called in this morning, I cannot talk with someone at the company, I can only talk to the gatekeeper who sets up appointments. She told me the reason no treatment was done is because "Insight is not licensed to treat for voles in your area". Really? Hoping the issue is that the young man representing the company was not informed, not that the company misleads people. Can't even rate them 1 star even though I have to give them one or I cannot post.

Sumeet Muju

Great service with courteous and knowledgeable technicians. They arrived on time and did a thorough job.

Joe Peaks

Friendly and knowledgeable treatment personnel. Excellent staff for questions and scheduling. No issues during any season after treatments.

SARIKA RAJPURE

I am very happy with the service.My family and I have never dealt with pest control before and I'm fulfilled to say that we are beyond excited to see the results. On the day jonathan came over for the first treatment, he made us feel cared for with his excellent customer service and answered all our questions and doubts. We feel very positive about this and look forward to recommend jonathan to all our friends and family.

David Damato

Jonathan Wehle arrived just a few minutes before the scheduled time (excellent!!) and was extremely professional and helpful. He was very thorough in his treatment of the home and the follow-on explanation of services. Won't comment on the effectiveness of the treatment this early, but the services I have subscribed to are less expensive than their competitors.

Paul Trautman

This the best PEST company I have had the pleasure to do business with. They explained exactly what they were going to do to include a video of the services they were going to do. They were very detailed to treat all areas of the house and outside. I never had a company be so detailed and ensured my satisfaction! I gladly look forward to future business with Insight Pest Solutions. They saved my $225 which one company was going to charge for my first spray. Thank you Insight PEST Solution!.

Reem Alamiri

Insight is very responsive when we ask them to come treat the house. The technician that came to the house, Shamar Mitchell, was very thorough and went out of his way to educate us on why we were getting insects from certain areas of the house, and how to treat it. His follow ups were extremely helpful and professional.

Maegen Gonska

I had them out to spray our house today. Charles was very professional, personable and went through very quickly. It was no inconvenience at all and very affordable. I highly recommend their service.

DC Driver

This is ridiculous. You all to cancel and then they tell you they need to get you to the cancellation department they never pick up. WHat a joke and I will surely let my community know not to use this service....

J. Ramos

Fellow Consumers: Warning. This is an unprofessional, con of a pest control company. As a new customer, I had Insight Pest Solutions come out to my home due to ant infestation. Two weeks since their treatment, the ant colony is back. Seems their treatment did not last beyond the first rain fall. I was told by the field tech that they would come back within 30 days if the ants reappeared. However, the phone tech stated they will consider a return trip as my second to-be-paid treatment...not a free return. I smartly did not use a credit card to ensure no automatic charging of my credit card. Buyer beware when considering Insight Pest Solutions. Upon the advice of my lawyer-neighbor, I am hiring another pest control company to treat my home and assess the work performed by Insight. If I could substantiate Insight's poor performance, I will begin a legal proceeding against Insight. Stay tuned.

Kamal Vala

Jonathan Wehle and Frank McDonald are very freendly, they came on time, completed on time and provided lot of useful info about how, what and where the pests will come from.... Jonathan did interior while Frank did exterior, both were excellent and did a good job...

Christina Bacca

Insight does not listen to their customers. Twice I had asked to have the appointment moved to another day so that the tech could do an indoor treatment. Both times the request was disregarded and the tech came and treated the outside on a day when I was not home to have the indoor area treated. Because of this I cancelled and the tech was sent again, did the treatment and now I am being asked to pay for the service plus "initial discount". In each case I called but apparently no one listened to my message.

Tracy Quinn

Do not follow through with service times. Harassingly will automated call you to schedule services.

Laura King

The service was efficient and friendly. Malcolm was very knowledgeable when I had questions. This was my first treatment, so hopefully my next review will be a five star for the bugs being gone as well as for the service!

Mike Londregan

David outlined the overall program very well while Duaine and Doug did a great job inside and out explaining everything as they went. very pleased and glad to be a customer.

Anthony Devino

Very detailed and ensures you are satisfied before they leave the premises.

Pat Cashman

So far we are pretty upset with this company. The first time out they came at 8:00 pm which does not work for 2 elderly people. As they did not finish the job, we were told someone would be out Saturday at 10:00 am. We waited most of the day, no show and no call. When we called them we were told they would have someone call us and that never happened either. This is certainly not the way to do business.

David Cook

Stop having your door knockers knocking on doors at 830 PM.

Wallace Ransom

Great customer service, nice, polite, technician. Quick service and very affordable pricing. Products are all organic and pet and children safe.

Mohammed Noorestani

DO NOT USE THIS COMPANY!!! They came knocking door to door and promised the world, I signed a contract for Insight to come by and service the inside and outside of my house. I saw insight 1 time for service and never saw them again but yet I was billed several times with phony charges throughout the year. It seems that this happened to several of the houses in my neighborhood and now the charges that I have refused to pay are in collections. Luckily I have a family member as a lawyer and I am disputing this but don't go through what I went through. Go with a reputable company that does not send college kids to your door to promise the world but deliver dirt.

Andrea Wright

My experience with Insight Pest Solutions was great. The representative that serviced our home was personable, polite and very well spoken. He answered all my questions and alleviated concerns I had about the products safety when used around pets and children. Their pricing and customer service ranks highly for me over their competitors (I called 2 other companies and felt as though I were just a person in the the queue). I will be recommending Insight Pest Solutions to all my friends.