I am writing regarding a billing notice I received.
I requested and received service for my kitchen only on December 2, 2015. Zach came out and treated my kitchen only. No one has been back since to spray the inside or the outside of my home. We were advised that someone would be out within a week to do the remainder of the property since Zach was only able to service the kitchen on his December 2nd visit. No one from your company has been to my home or tried to contact me since that day.
I will not pay for services I did not receive. Your website clearly indicates that your services include cleaning up of spider webs, treating of hotspots such as doorways, windows, and sidewalk edges and a safe, protective barrier is applied to the perimeter of the home. None of this was done. My small kitchen was treated one time.
If we were paying for quarterly services then we technically are due our SECOND treatment in just 10 days. Yet we never received the first.
We cancelled with your company once before because of the lack of service. Zach is the only reason we considered coming back (we think he’s awesome!).
I just spoke with Nicole on the phone and she was inconsiderate, rude & utterly unprofessional. Instead of using some basic customer service skills to determine that we have not received the service we are being billed for, she chose to argue with me. She said that I should have called to have the remaining services performed.
I will not pay for services I have not received.