I am writing this review so that no other family gets used by Bug Busters or taken advantage of. Please pass this along so others know that Bug Busters uses toxic chemicals on your plants yet will tell you it is safe. They will scare you into using their services, please don’t buy into their scare tactics! They will lie to get you money! Here is what happen to my family.
Niban was used all around my house. Sprinkled in my garden, veggie and herb. I found out the active ingredient for Niban is orthoboric acid. What I found out from the Natural Pesticide Information Center: Boric acid toxicity ranges from minor to serious. Minor toxicity usually results in skin and eye irritation. More serious toxicity can result in symptoms such as respiratory problems, muscle weakness, and headaches. In cases of extreme toxicity, boric acid can lead to kidney failure in people. Boric acid can halt the growth of plants. Boric acid can be taken up from the soil by plants. It moves through plants into their leaves.
Knowing this information on Niban active ingredient being toxic and being able to go into my herbs, I did not want to take the chance of getting poisoned. Also the fact that none of my plants grew told me that Niban had been absorbed into my plants making them poisonous.
Bug Busters withdrew $49.15 from my bank account before paperwork pull date. I called and was told a refund would be issued. No refund was ever issued by Bug Busters. About a week later another $49.15 was withdrawn from my account and $99. I spoke with the manager John and we were able to come to an agreement that all three charges would be refunded. 10 business days later only the $99 was removed from my account. I than filed a complaint with the BBB. Bug Busters refunded one transaction of $49.15. I called Bug Busters again to ask why the original $49.15 was still not refunded and they told me it was on the bank. I contacted the bank they had no pending transactions on our account. I finally had to file a claim with the bank to get our money back.
I told Bug Busters I no longer wished to use their services since they could not fix a simple issue. They than sent me an invoice for service and a tech three days later. I refused service from the tech and called Bug Busters again stating they needed to cancel my services. When I spoke to Jordan for the last time I let him know that his company was screwing over a military family and that BBB does take this into account when claims are filed, he laughed as if this was a funny situation.
I have not heard back since then. Please share and pass this information along. I do not want any other family having to jump thru hoops to get a refund from this horrible company.