They do not honor their work. In less than 4 months, we are right back to the same rodent issue we had when we hired Addison Pest. I no longer recommend this business!!
We hired Addison Pest Control in Sept 2016 to bring a solution to rats in our attics. They sold us on their plan for $800 of placing 8 bait boxes around the home, traps in the attic and sealing up the house to ensure no entry ways into the home. Warranty was a big selling point for me as I was told that there was a warranty on their work as long as bait boxes stayed baited.
In mid-Nov, the technician showed up at our home. After about 6 minutes, he said he checked the traps in the attic and no movement and he check bait boxes and all were untouched. Then he handed me a bill for $90. I disputed this bill as we did not agree to quarterly services and advised that we would use our pest control guy for that.
In December, we have found several rats around our home and in the garage dead. My husband and pest control guy are keeping the bait boxes baited and checking attic. As of this week, my husband checked the attic and there were 4 dead rats and 3 dead mice.
I called Addison Pest to have them come back and reseal the house as clearly this was not done correctly the first time. The bait boxes are working as the rodents are dead. Corey refused to honor his warranty since I didn't pay the $90 in Nov, even though his guy was just here and checked the premise. The warranty is valid only if we agree to their quarterly service. I do not have any documentation on warranty (mistake on my part), thus only going by what I was told. Even though I was wrong in my understanding, Addision Pest should have made some sort of effort to keep a customer simply for the fact that we were a new customer, we did everything they told us to do and their technician had just seen the premise less than two months ago.
So, in less than 4 months.....we are right back to the same problem we were in Sept. I no longer recommend this business.