Reviews of Mountaineer Pest Control (Pest Control)

Patricia Damron

Customer #29407 My technician Ed was super friendly and encouraging. Helped walk me through the process, educating me on what to look for with pest control, rats in my particular instance. Very appreciate for his positivity.

Gary Alexander

Valarie and Ed are the most professional people that Lisa and I ever met. They are courteous, prompt, and does an outstanding job. I recommend Mountaineer but especially those two to get the job done. God Bless and thank you for your service!!!!!

Carol Tufts

Excellent service and price. I called and the office staff was helpful and knowledgeable. I actually received same day service. The technician, Will was professional, knowledgeable and did a wonderful job! I wouldn't hesitate to recommend Mountaineer Pest.

April Stevens

Excellent Customer Service!!!! Kelvin was very polite, professional, and fast. He came in my home and got straight to work and got the job done. He did a great job!! I highly recommend Mountaineer!!!

Stephorton

I was very pleased with Brian!!! He was very respectful very insightful. And very nice!! I was pleased with the service he provided. I would recommend him and the company to anyone!!!

Fred Becker

Awful. DO NOT EVER TRY THEM. They are a mess and seriously unorganized. AWFUL!

Kerrick Jones

Very nice people and atmosphere

Victoria Meyer

horrible customer service. I have called several times and was instructed to leave a message for Claude; however I have yet to receive a response. My first appointment was a no call/no show and after my second appointment the treatment has not seemed to work! I called with several questions because this is my first experience with Mountaineer & the lady on the phone spoke very harshly & even preceded to yell. I understand that your guarantee is for the customer to be satisfied, correct? I would LOVE to speak with you if possible! My number is in your system and also on Claude's voicemail...

Chad Palagyi

The worst customer service I have ever experienced! Received a certified letter in the mail today stating I owed over $500. We had our initial service in December which we paid for in full! Service was recommended to continue monthly for an additional two months, then quarterly. The technician had my mother sign a contract with no knowledge of what was being signed. She doesn’t even live in the home! I was NEVER told a contract would even be presented or I would have never had them spray to begin with. Upon receipt of said letter, contact was made with the office where we were told “ we had a lot of people cancel service this past month, so he decided to threaten them”. The unprofessionalism on display here is deplorable. How do you sleep a night taking advantage of people like this. B E W A R E !!!!!! Apparently they believe this is how you do business. For the record, it most certainly is NOT!

Donna Porter

Shane did an excellent job explaining the the service. And he stayed very late to make sure everything was perfect. He also has an amazing personality. And we would highly recommend him

Justme1967100 .

I've been a customer of Mountaineer since 2010. In the last 8 years, I have had no complaints about their services. Their personnel have responded to my requests on many occasions, keeping my home termite free. I only rarely had them spray inside the house, but each time they did, it was very effective. I find their prices are more than competitive - I paid a lot more per year on my last home. And for those complaining about contracts, I have no idea what they're speaking of, as I've never had one beyond termite control, which I paid from up front.

Nakia Wallace

This review is for my mother, Mary Wallace. We would like to thank Mountaineer for their fantastic service. We have started with Mountaineer in Nov 2017 and the results have been great. Great Customer Service. We are very happy . One of their Technicians, Melissa K. did a great job today. We really hope that she will continue to service my mother, Mary Wallace's house, as well as my new home purchase in North Augusta end of April. Thank You, Mountaineer

Kate Gray

Excellent and thorough service. Their representative, Shane, was very knowledgeable and courteous too! I highly recommend Mountaineer Pest Control. It's a company you can trust!.

Cathy Larntz

Great guy. Professional. Need more like him.Buffalo is awsome

cassandra wallace

Mr. Bryson did and amazing job today. And this was my first experience with Mountaineer GREAT EMPLOYEE!! Please send him again!

Tracy evolutionofself Moore

Shane was awesome and attentive to our needs. Great customer service. Would recommend to anyone. :)

Carl Lynn

Had service done on 10-26-17. The technician Eric was very professional and did a great job. I’m already dead bugs around house. Would recommend.

Ms Wright

I have to say the tech that came out customer service was great, very friendly. However the customer service from the home office ladies horrible, uninformative, assuming about company procedures and rude. I had a year contract with these guys and everything was ok. I say ok because for some reason a monthly service is still not enough to get to of pest. I find it very hard to believe it takes that much treatment when most services come out a few times a year. However one month we ran into some issues. I fell low on cash so I hesitated to receive service for the month because it's a $50 charge everytime they come out. But lucky the service technician cancelled on me twice one being a "no call no show" honestly I wasn't a big deal because it gave me another pay period to pay for the service. During this time a missed service month easily went by and low and behold I receive a letter from a collection agency. They cancelled my contract with no communication or reasoning. And when I called I was greeted with a matter of fact attitude. But she couldn't even tell my why I was cancelled stating "she couldn't view my records because it was turned over to collections. I gave them I one star because there is a dire problem with the excution of communication between the client, the service technician and customer service. Without reason or care to communicate my contract was cancelled by the company. In my opinion, "they do not care about their customers." I told this to the manager on the phone and I can tell she could care less. She can not be apart of the owning management by her knowledge of procedures and ability to care about a customer. *Advice there are plenty other pest control services to choose from besides Mountaineer. Do your research because I'm not the only one and yes most are making you sign contacts but Mountaineer may just cancel your contact on you.

Teresa Quarles

Buffalo was very nice and very helpful, he answered all my questions and educated me also

Mary Erbelding Miller

Claude did an excellent job! I trust him to do my pest control and termite control. I look forward to continuing business with Mountaineer. He’s a hard worker!

Travis Brown

Disappointed after 6 months of service

Jane Jenkins

Great experience! Technician made sure I understood the services I was receiving. He was very polite and thorough. The office staff was very helpful and answered all of my questions!

Kim Shelton

I had my house sprayed for the first time today and I love Valerie she is very kind and knew exactly what she was doing! I would like to have her come out every time and spray! Thanks for the service see you next time

Anne Marie Smith

I just had an inspection and the guy was fantastic!! Mark was very friendly and informative. He told me that he needed to do a physical inspection inside my house. I have been with Mountaineer for 12 years and don't ever remember any time that they have done that!

Tobias Phillips

Almost a year now and I have had no problems with Mountaineer pest control. Tech Robert is the MAN! He did a excellent job, very satisfied.

Jonathan Barnes

I believe this is the first rant I have ever posted. But I am telling you as an honest and business minded man, DO NOT EVER use Mountaineer Pest Control Services. After 2 weeks of 4 broke appointments, rude owner, lies from office staff we are no longer doing business with them. We just hired them 2 weeks ago and still have ants. And lost money we paid them!

Zenobia Smith Mack

Tyler Fishalow was our technician and he was very professional, prompt, courteous, and friendly. I highly recommend Mountaineer and Tyler!!

Lauren Cockman

Great service! Kelvin and Stephanie were very helpful. Some tree roots were causing an issue with placing the termite bait stations, but Kelvin made sure the job was done correctly. Very knowledgeable and made sure we were happy. Thank you!

Jim Shire

Great service for the price with excellent technicians! I purchased the inside and outside pest control along with the termite bait traps. We've had issues with little black ants getting into our kitchen and they came out right away, free of charge because it's part of the package, to do a follow up spraying and we have been ant free so far. I can't stress enough how amazing the technicians have been with both attitude and work performance. We've had issues with other pests and they have a great response time to my requests. I could not ask for a better service as I am about 4 mos into our relationship.

Glen Hallman

Do not use this company ever, not only will they take money from your bank account without authorization, but then when you confront them on it, they make excuses of why, and then they put you in collections for cancelling your contract with them for poor service and un professionalism

Typhany Clark

Our technician"Buffalo" was knowledgeable, courteous, and professional.

Etta Cruz

Ben was very kind, detailed and knowledgeable and gave me insight of alot of things I didn't know. I'm very pleased by his work and if I ever need service again I'll definitely call them. Thanks again Ben!

Viola Howard

Ed from Mountaineer Pest Control did a great job today! Very personable, an educator as well as thorough technician. Customer 27621

DONALD Crawford

Buffalo was our pest service huy. He answered all our questions . Super nice guy. Would recommend him to anyone. Great job!!!!!

Erin Patrice

Excellent service! Only good things to say about Calvin W. Neil. He came and sprayed our home at the exact time he said he would. He was very nice, and we haven't seen any bug's since. Will continue giving them our buisness.

Kim Logan

Mark from Mountaineer came out this morning to service our home. He was prompt, detailed, extremely knowledgeable and polite I recommend Mountaineer with five stars thanks to my experience today.

Shannon Meyer

This is Shannon Meyer writing for Lou Hale. Eric treated my house today and he did a great job. His suggestions were all easy to understand and put into action. We are excited to see the results with the understanding that it may take time.

Shea Mitchell

Mountaineer is the BEST!!! Kelvin always does the best job and Megan in the office is extremely helpful and always so nice and friendly. The owner Mike is a good dude too! They keep the roaches away so they are my fav people EVER!!!

Joe Hall

My tech was Bryson and he has done a great job at giving me service and I am grateful. He has a lot of knowledge is this line of work. Thanks and always send him.

Melissa Sanders

The reviews on here must be faked. I wish I checked other review sites before calling this place. After using their service one time and it only worked for about a week, I decided to call another peat control company who took care of our issues and have been about 2 months without a single bug. Only to find out that I supposedly signed a years contract with mountaineer. I paid with a check when the tech came that day and I assumed the papers I signed were just giving him permission to spray and walking me thru what he was treating. I was never told it was a one year contract. Not on the phone when I called for the apptment nor at my home by the tech who was spraying. This is an absolute scam. You should be honest and up front about your contracts as I see on other websites I'm not the only one this has happened to.

Ronald Bynes

Melissa was great! She was efficient and so knowledgeable. I have family comming this weekend and she gave me a free bed bug inspection. I will miss Randy but Im glad she replaced him..

pat harris

Cust# 25087. Ed was such a very conscientious worker and thorough with his work. Answered all questions and very informative.

Sierra Williamson

If I could put zero stars I WOULD! Do not do business with these racist people! Their customer service is horrific! Rude is an understatement. They will send your account to collections for no reason! Simply put, do your business elsewhere or you will highly regret it!

Teresa Hall

I used to have a problem with bugs both in my home and yard. I called Mountaineer Pest control . The service tech Brian did an excellent job, I no longer have a problem with bugs !!!!

Natalie Beasley

So far out of any tech that has came out Fred is the only one that did the job correctly. So I give Fred my 4 stars. I would request fred as my tech for now on.. any other guys that came out 3 other timeS didn't not move furniture and spary everything correctly. Fred made sure he sprayed EVERYTHING.

Scott Kennedy

Mountaineer Pest Control in North Augusta continually double charges my account. It has happened over and over again. When you call, they speak nicely to you, but provide no actual assistance. I always have to leave a message. When they call you back...oh wait...they don’t call you back. You have to call them back, but when you do there is still no resolution to the problem. Still waiting... **Update in response to the owner Just to clarify...I first called on Monday morning. I was told the bank must have made a mistake and I would receive a call back. The call never came. I called again on Tuesday and spoke to Elaine. Elaine told me that Kelly was the person who would be able to help me. Kelly was busy at the moment and would need to return my call. I also asked to speak to a supervisor. Elaine informed me that Michael, the director, was not in. I asked her to leave him a message to give me a call back. Well, damned if I wasn’t surprised when neither of those fine people returned my call. When I called today, Laney answered the phone. She was pleasant, but unable to assist. I asked, once again, to speak with a supervisor. There was no supervisor available, and one would not be available until Monday. I was forced to leave a voicemail. So I left a voicemail. The owner is “sure” that I will receive a response by Friday, the day after Thanksgiving. I’m not as confident... I’m actively shopping for new service. Happy Thanksgiving! **Update Friday, November 23, 2018 I did, in fact, receive a phone call this morning. I've been assured that a refund is in motion and that I will not be double charged in the future.

Thomas McEnulty

Mountaineer Pest Control is without a doubt the best pest control for your home. I have used several other services and spent a lot of money with no results in getting rid of my pest problems. I finally chose Mountaineer and my problem was solved and for a fraction of the cost. I was treated not like customer 31317, but as a person and a home owner with a real problem. My technician Matt is friendly, courteous and knowledgeable. He explained everything to me and made me feel confident that not only did he know what to do but what I expected. My pest problems are gone. Thank you Matt and thank you Mountaineer.

Joan Cannon

Anthony explained the services and contracts very well and answer all of my questions, over and over to make sure I understood what I needed and didn't need.

Likwa Moyo

Eric F came to our property and performed a great job. He finished working on the property and walked us through what he did. I'd recommend Eric and Mountaineer to anyone interested in getting rid of pests.

Brittany Webb

Mountaineer is the best! Valerie was our tech and she was so comforting about the situation we had at the house we had just moved in to. The best part is, I haven't seen a bug in weeks! I wouldn't want anyone else to stop my bugs except for Mountaineer!

B Culli

I have been with Mountaineer for 13 years and their service is amazing. They are always dependable and on time. IF you see a bug a couple of weeks after your most recent service you call and they come back and spray again at no charge. I've only needed to do that one time. I have always been impressed with the manner in which they manage their company. Greg was my technician and he truly went the extra mile. I haven't seen that kind of work ethic in a young man his age in quite some time! Cheers for you Greg!

Jacob Stawney

Posting this review for my mother, Andrea Stawney: "Kelvin Neal did an outstanding job treating the interior and exterior of our home. We would highly recommend Mountaineer Pest Services as they do reputable work for reasonable pricing. Call them for all your pest control needs!"

Deborah Humphrey

Updated to home and yard. My tech was #7 .Michael very good and personal. Thanks

Desiree Curry

Claude came to my house and did an excellent job. He is very friendly and he gave very useful information. He explained what to do and what not to do. He also said this may not be his only visit but he is willing to come until my problem disappears. Thanks so much for sending him to help us, we are very appreciative . He is an excellent employee and he deserves a raise. Thanks again Claude and we look forward to seeing you again next month. Thanks

Garcia Lawton

Buffalo was very professional and answered all my queation and I highly recommend him

Anna McMillin

Claude was very friendly, knowledgeable and professional. I look forward to having him come again!

Rhonda Vivor

Great company and great service. The technician, Torres, was very knowledgeable, courteous, professional, and informative. He spoke with us about recommendations for our home and let us know our options. Great job!

Margaret Jones

Liars... they promise and don't deliver, they will debit ur account without services delivered. I wouldn't recommend them to my enemies.. they are beyond thieves. Worse pest contoll ever! Do not trust them! They are liars!

Cameron Beeler

I was very pleased with Mountaineer Pest Control from the moment I called. The lady on the phone explained everything and was very kind; as other companies just simply told me a price and got off the phone. Eric was very courteous from the beginning; he called to ask if he could come early. He was very knowledge, kind, and answered any questions I may have had. He explained everything he was doing and very profressional. When my services are do again, I would definitely want him back. He explained how if anything turns up after the service today, feel free to call, and they will come back out with no charge.

Howard Bess

Buffalo did a great job and was very helpful with my questions

Walter Deas

Sketchy at first. Technician Today, Buffalo cool!

Mike Martin

Bart is very easy to work with as well as being very knowledgeable and punctual and provided great customer service

Lynda Jones

I am definitely a Mountaineer Fan! We live in the country, surrounded by trees, so we had bugs, spiders and ants... One week after treatment, they were rarely seen, in three treatments, they were all completely gone... Now they come once every 3 months to keep them at bay.. Brian is a very thorough and personable technician... We couldn't be happier with the service.

Micheal Cudd

This company scams its customers into a one year contract without even telling you. When I first paid for service I was told by the office and the technician that there was no contract. Boy was I wrong. We only needed 3-4 months of service so once our issue was resolved we canceled. The office staff did not mention anything regarding a contract when I canceled. But low and behold here comes a collection letter. DO NOT GO WITH THIS COMPANY!

Al

Kelvin Neal did a fantastic job helping out not only my house but the restaurant where I work. Very professional and he answered all the questions that I had about the service and application he used. Along with the service, the product was fantastic. Saw a difference in the amount of insects and pest that were present in my house! Product and service exceeded expectations! - Stephanie Kramer

Michael Hardin

I hired Mountaineer in April to do my pest control and they did a real good job but after a lot of rain I had to call them back for a fleas and they came right out and treated for them, Mark Mueller was the man they sent and he was real knowledge and made sure he got every where he could get and made sure he got the outside well, he was friendly and considerate, the service was great and look foward to using their Company for years to come. Thanks

Rodney James

Ed was very professional and knowledgeable in getting rid of our roaches.Not often do you have a company rep arrive on time and do everything by the book. The company should value this employee as much as we so.THANK YOU ED WITH MOUNTAINEER PEST CONTROL SERVICE.

Camplife

Mountaineer has done a good job and very satisfied with there service. Jason Purkapile is our technician. He is very hard working and knowlegable in the field. Very satisfied with his work.

Marilyn Shell

Mountaineer has been the best pest control I have seen so far. They are very prompt . The service they provide is great! I hate any kind of bug so I use Mountaineer !

Angelia kelley

The technician was friendly and courteous. She went right to work . I felt really good about the service and even more comfortable about being in my home. Great job. Thank you!

Keri Perrin

AWESOME SERVICE!! Valerie and Ed did a fantastic job explaining everything. They were very thorough. Most of all, the prices are lower than most of their competitors. I would definitely recommended them to my friends.

Dee Dee

This service is great. With in a week after the first job the pest was down significantly. We could really see the change. Can't wait to see the change the next visit and future ones brings. Thanks Valerie.

Leonardo Muñozo

Ed is the tech taken care of my house and he is doing a great job, everything he explain to me is pretty clear and i full satisfy with his job!!!

Hollie Wittine

I had a very specific bug that needed serious dealing with. About 2 weeks after my treatment I could really see a difference! Shane was great and knowledgeable when I had questions!

Josh Wodarz

Mountaineer came out and did a great job. The technician that came out was Melissa Kromka. She was absolutely great! Very friendly, personable, and knowledgeable when it comes to pest control. She said she has over 17 years experience in pest control. 10/10 would recommend her when using mountaineer.

Destiny Williams

This is Sue Duff doing a review. We enjoy Valerie coming out to do the bug service; we want her to be the one coming out to treat our house. She is very friendly. The treatment for roaches is like magic; the bugs started dying instantly. We would recommend Mountaineer Pest Services in a heartbeat.

Pawpaw Bozeman

We started using Mountaineer a few months ago. They are awesome!! Now we tell everyone. One of our sons uses them where he lives. They better not leave us cause we plan on hanging with them. Valerie came today. Love her.

Virginia M

When I was signing up for services, I specifically asked if this was a 'time' contract. I was told "no, you can cancel at any time". That was a complete lie. I tried to cancel services, due to the fact that I am moving, but was told that I had seven months left on my contract. I still have to pay for seven months, even though I was specifically told that I could cancel at any time with no fees. I read one other review that had this same problem. This seems to be a practice of the company ... lie to the customer at signing. Update: Per their instructions, I sent an email to cancel my services (back in October 2018). In March and April I called to ensure that the services were cancelled (the last payment was supposed to come out in May 2019). They said I was 'good to go'. Here it is, June, and they pulled out a payment. I called and they said they would get back with me tomorrow. This is absolutely the most horrible company I have ever done business with. If this is not taken care of tomorrow, I will go through my bank to get the funds back, and if necessary go through the court system. Do NOT sign a contract with them!!!

Richard Foltan

After several years with Mountaineer I have been very pleased with their services and results. My current tech Buffalo is great to work with and seems well trained to handle any issues.

Mac McIntosh

Friendly staff. Quality work

Jessica M

We have been using them for a few months now. And I couldn't be happier.

richard sowell

So where to start. As homeowners one of the big requirements is to get pest control. After pricing around we decided on mountaineer pest control and I can say with no uncertainty that that was the worst decision we've ever made. So when the home inspector came we told them upfront we wanted to pay in full for the ENTIRE YEAR. We were told they could do that and they debited my card 700 dollars. They installed a moisture barrier under our house ( a 3 hour job that took 8 hours) and sprayed for bugs and set termite traps. 3 months later they showed back up sprayed for bugs and left. They were here all of 10 minutes. We get a 75 dollar bill in the mail 3 days later. When we called asking why we were billed they said it was services rendered. After a back and forth with a rather Curt woman on the phone we sucked it up and just decided after the year we would no longer require their services. Fast forward to April this year, and we get a renewal fee letter for 250 dollars. When we explained to them we didn't want to renew, they stated that if we don't renew that's fine. So we told them we wouldn't renew and thought that was the end to it. But it wasn't, we got multiple more renewal bills to the point where it was 2 letters a week at one point. So we called again and they said we had to send an email stating we would not be renewing our contract. So I sent the email to the person I was told to send it to and we then got a 75 dollar bill for failure to pay on our last treatment (after MULTIPLE EMAILS) so we tried calling again and we were told since we cancelled (we didn't, that's called assuming) our account early that we had to pay for the last treatment (which we never even received). Finally after multiple emails and calls my wife paid the 75 dollar bill over the phone. We have bank records that state AS SUCH. Today we received in the mail from Augusta collections agency that we owed mountaineer pest control 75 dollars and they had sent us to collections. So riddle me this Batman, how is it that we've paid all of our bills on time and we get put into collections? Salty because we didn't give you a credit card number you can bill whenever you want? I will be up at the main offices in North Augusta on Wednesday with bells on and I will be RECORDING everything that happens because apparently your employees can't be bothered to do their jobs. I can't wait to hear what my lawyer says about all this. DONT DO BUSINESS WITH THIS COMPANY if you value your credit score. And one last thing...... When your company came to get their termite traps, they sent us in the mail a letter stating as such, but that we also had termites in one of their traps. So let me get this straight, in the entire year we had services rendered by you we never once had termites but all the sudden when we don't want to do business with you we have termites? So you either lied about us having termites or you did nothing about it for an entire year. If I could rate this company lower than a 1 star I would. Sincerely, The Sowell Family Edit: 6/12/19 Just got off the phone with the collections agency you tried to send us to. Well what do you know, the 75 dollars you sent me to collections over, WE PAID IT, ON TIME, AND HAD PROOF. I would be lying if I didn't want to rub your nose in it more but I just find it hilarious that all it took was the collections agent 15 minutes to realize that YOUR COMPANY was the ones who had made a mistake. Not me. Yes. You. I genuinely hope I never have to deal with you again. Good luck.

Marcus McGowan

We had Calvin Neal come out to service us. He was very friendly, knowledgeable, did a great job answering all of our questions and gave us plenty of insight on our infestation problem. The front staff at Mountaineer Pest Control were very curious and a great pleasure to speak with. They also understand what great customer service is all about. I would highly recommend using Mountaineer for you pest control needs!

Crystal Creech

Bryson was our technician and we highly recommend him/Mountaineer Pest Services!! He was very professional and thorough!! Money well spent!

aleph Backherms

Buffalo took care of my yard and my problems he is an excellent servicemen, he is also very friendly..

Aileen Fernández

Tech Ms. Melissa did a great job in our patio and house. She took her time to listen to my daughter request on the patio, (she is really afraid to bugs)....

morning playlist

Buffalo has taken care of me for the last 6 months and has taken care of my problem I had.. He has always been professional and very respectful.. if you need anything done ask for The Buffalo

Rebecca Jordan

DO NOT USE THIS COMPANY!!! They are incompetent! They keep charging me despite repeated attempts to cancel! Disputing charges with bank! Was a customer with them for 5 years, they don’t care about loyalty, or anything other than $$$!!! Not only did they not cancel the service when I asked them to (the girl I originally spoke to apparently didn’t give me the correct info on how to change my services- not even really cancel), but they still kept sending the pest control guy, and not only did they keep sending him, but sent him every 2 months instead of every 3! I called (again) last Friday, spoke to someone who told me another woman would have to get back to me, no one called back. I called today, only to find out that they sent someone to my house to do another service in the meantime!! I have a screenshot of the phone calls to them last Friday, but the owner still refuses to cancel the charge. I even told them I was willing to pay for the other times they went (after asking them not to), but he still refused. Now I am disputing all charges, and have canceled all my services. What a moron the owner is. He couldn’t compromise, and now has lost a client who has paid hundreds per year for termite and pest control for the past 5 years! Idiot! ** Update** The owner just wrote me a threatening email telling me he will take me to court because of my review! Even tried saying my screenshot is “untrue...” how the hell do you fake a screenshot? Pathetic! DO NOT USE THIS COMPANY!!!

Robert Osburn

Benjamin Thompson was our tech. and did a wonderful job of treating our house and explaining what he was doing. He was very willing to take his time in letting us know where he found problem areas and areas that were treated.

Michelle Ellis

Mountaineer at the moment has a 4.7 star rating. The one-star review has to be just an isolated incident, obviously. I have been using the company now for almost 2 years and I have received nothing but outstanding and positive customer service. Keep up the great work!

Suzanne Hepler

Always nice when I call. Reliable service for a reliable price.

Sara Hobbs

Buffalo is Awesome! I had this gentlemen come out to my house to give me a quote for the bait stations. He really knows how to make someone feel comfortable, while having a great personality as well! Can't wait to do business with him!

Todd collum

Mountaineer pest control have no experienced people

william bushall jr

Another great service day from Mountaineer Pest Control, Mark Tech 18 did a great job. Came early and was very thorough, check every termite trap and sprayed ant mounds, thanks. Bill

Rose Helmich

Mountaineer does a great job with all types of peat control. We have used them for years and they are quick and professional. Their prices are very reasonable and they do a thorough job!

Carolyn Dickson

We met new person on our route today, his name is Claude. He was very thorough and diligent. Through his encouragement we are interested in signing up for regular pest control as well as the termite service. We give Claude a rate of 5 5tars.

David Brown

This company has top notch service. The person that they sent out was very professional and knew exactly what he was doing. Had a lot of knowledge about the pest control and what it involves and did a very thorough job a lot better than the other company that we had. The tech that they sent out his name was Jason Purkapile. We will definitely be asking for him in the future whenever we have our pest control service do. He was very friendly and even got the chance to play with our dogs and they also liked him .

Autumn Griner

I was pleased with the office staff, they were friendly and took time to really work with me. Benjamin was my tech and he went above and beyond what anyone else had done. He took his time to show me what he was using and that it was safe for my pets. He explained what i should do to make things better and used more tools in his arsenal than anyone. i highly recommend him and hope he will always be my tech.

Jennifer Bayne

Shane did a WONDERFUL job! We were very pleased with his services.

Vicki Partridge

I have been using Mountaineer for several years, had to stop one time due to not working,which had to be done according to their policy and it was worked out. I have had several different technicians and they have been great, most recent is Melissa, she is very personable, very helpful and assured me about my pet,that she would watch out for her. Thank you

Jim Shaw

I chose this service because of their affordability for a bed bug issue. The technicians were great, they came out and sprayed and the issue has been dealt with, which is the only reason this company receives more than one star. However, a missed payment led me to understand this company's less than desirable office and management. The card I used for payments did not go through because my bank account prevented an automated payment for security reasons. Under threat of closing my account and discontinuing services (they sprayed monthly as a follow up), I opted to drive to their actual office to make a direct payment. The arrangement I made with the Kelly, the office manager, was that by making up my missed payment, the account would remain open and services would continue. I drove over 50 miles to their office in North Augusta to make the payment. After a month, I realized that their technicians had not come out to spray as usual. I called their office, and was informed that my account was in fact, closed, according to one operator. Confused by this information, I asked to speak with the office manager, Kelly to resolve this issue. I was instead directed to her voicemail, and I left a message. Kelly does not reply to voicemails. After several attempts to get ahold of the office manager, I finally did and was told to hold for just a moment, to which I was redirected again to her voicemail. This appears to be their method of operation. I made numerous calls to their office, asking the operators to please tell me why my account was closed despite the agreement Kelly and I had made. Nobody could tell me anything. In fact, when I asked them to tell me the status of my account, they told me they could not do that, despite having done so before. On the rare occasions that I would be in contact with Kelly, she would redirect me to her voicemail time and time again, or tell me I would need to speak with the director and would send me to his voicemail. This company does not resolve customer issues, and uses voicemail as a means to dismiss customers without addressing them. Do not do business with this company if you feel you will need to deal with their office at any point.

Edward Davis II

Yes Matthew perkins came to my aunts house and he went above and beyond what I had asked to do. Their names are Mary lou Davis and Roberta Davis. I will recommend this company to every since body I know of because of his knowledge and explanation of why and how bugs got into their houses. I think he deserves a raise or something!

Brittany Proctor

Kelvin came and helped out at my house which has very high activity. He was fantastic and was able to inform us of what to expect after his visit and when he believed he would be able to resolve my issue. Very informative about his job and I will definitely continue to use Mountaineer.

Ginger Holster

Bart did a terrific job. What a pleasure to work with. Thank you so much

Kris Beard

Mountaineer has been maintaining the termite control on my house since we bought it back in 2013. We've had a great experience so far especially with Ed. He comes by when he says he will, is always happy to answer any questions I have, and remembers not to ring the door bell at nap time!

Erin Zimmerman

I wanted to give a thank you to Akeem Gordon in NA for taking his time, and being so persistent in finding all of my termite posts. Our grass is so overgrown in some areas, and he made sure he found them without giving up. Thanks again for your dedication!

Denise Hensley

I called Mountaineer Pest Control with a pest "emergency" and they came to our home the very afternoon I called. Friendly and knowledgeable. I highly recommend them for all your pest control needs.

Kelly Garland

Excellent service! Ed was very friendly and thorough. It’s rare to find such good customer service!

Lavelle OHara

This was the best service ever and Jason was reliable and very professional. If I could give him more stars Jason would get a 10 . Thanks for a job well done.

Jeremy Moyer

I called and ask how much a treatment would be and they told me $99. I ask them to come out. Service man showed up an hour late, so I signed my name and left. I came to find out that I had signed for over $800 of treatments. I called and asked to cancel because I didn't know that. They refused and said I would be required to pay the whole $800. Not only that but a couple months when I wasn't able to open the house at the time they called, they STILL CHARGED me even though they didn't treat the house. They didn't try to reschedule. They simply charged my credit card and moved on. I went to the office in person and they were the most rude customer service people I have ever encountered. PLEASE USE ANYONE ELSE! I wish I would have.

Sharon Devine

I had Mountanier come out in late July. At the time there were flying bugs outside and they were fighting their way in. I had a great technician he was very friendly. After the initial treatment , I went away because I had become ill. When I came back it seemed like the bugs got worse. I called about a week ago and the young lady that I spoke with was rude while conversing and getting smart. I told her I had not raised my voice and that her tone wasn't called for. She told me I couldn't get out of my contract that I would have to pay it anyway. Than she mentioned a letter that I was supposed to have received to relay any comments about the service. Well after not being here for about 2 months , I never got a letter. In the meantime the person that was staying here used combat gel which he said seemed to work in Mid -August. I am scheduled for another treatment in a couple of days and I really do not want this service anymore. But if they are going to make me pay for the contract than they may as well give me my moneys worth. I am a very disappointed customer and I would not recommend their services unless they have money to burn.

Pam Nestor

After giving this five star rating for the pest service, I give the company a one star for very poor customer service for requiring the last of my social security number on my contract. Since I was unwilling to do this I was required to pay the entire year service (over five times the agreed amount for today) in advance. I have used this company for a number of years so they do know me

Terry Kitchings

Great service

Anna Harden

FANTASTIC service!! We had them in our rental house and we just bought a home and are now using them as well!! We have never had any bug issues since we have used them. I am beyond happy with their services and the technicians are very friends!!

Rachel Boyd

the technician melissa was awesome!!!! She handled everything in a detailed manner and had knowledge about what to do and how to handle to keep the pests out! She is one of the best out here!

Lee higgenbotham

By far the best customer service technician ever! She did a very thorough job and was most pleasant! I will definitely recommend Mountaineer Pest Services to friends and family

Angelina Z

Do not pay for any of their services with your credit card. I used it like three services ago and I just missed an appointment and they took it upon themselves to charge my card a $65 charge wirhout my permission.

Sherrie Harrelson

Claude was my technician and did an excellent job! He was so detailed in his explanation of how the pest treatment would work. In my opinion, he went above and beyond what was expected. He also is just super friendly, funny, and nice!!

Devon Watkins

My technician was amazing and very helpful! She knew exactly what she was talking about and was very professional. Only problem I had was the miscommunication in the front office of how much my services were. I was told one price and was informed that it was a different price on the day of my service. But the problem has been addressed and fixed. I do work nights so it could have just been I was tired when I made the appointment and misheard. Great experience and have already recommended to other people!

jeanne collins

My initial service with Mountaineer went fine.The next time I was due to be serviced I had to cancel. I was in and out of the hospital during that time so I did reschedule a couple of times because of this. That's on me. I would have paid the 65.00 for that month. What I don't get is why because I was not able to be serviced that month, Mountaineer canceled my service and contract and turned it over to a collection agency. They did not give me any chance to tell them I had every intention of having them service me monthly. I missed them one month which I would have paid for but instead they turn me over to collections and they inform me that I have to pay for a year of service and Mountaineer has to do nothing for the money I have to pay them. I don't understand how you (Mountaineer) can do people this way. You will get your money and I will get absolutely nothing. I can't help my health issues for that time but you can help how you treat people.I didn't cancel your services. You canceled on me without any communication. As a matter of fact, I did get two things from you. A 700.00 dollar bill for NOTHING and a lesson about how you conduct yourself. Enjoy the free money you will get and thank you for nothing!!! This is the first time I have ever written a negative review but anyone who reads this please know these other reviews from people saying Mountaineer did them wrong, BELIEVE THEM!!! I promise you they took me to the cleaners.

Mary May

Their service man was very nice and took his time explaining everything to me and answered all my questions. When he came back to perform the service he was very thorough and polite.

Sheila Martinez

Brian was extremely knowledgeable and professional. He was able to answer all of my questions with ease. Would definitely recommend!

Kimberly Jackson

This is my first time using Mountaineer Services the Tech Melissa was the absolute BEST she made me very comfortable welcoming her into my home with the knowledge of service rendered about our freaking ANT issue & what to expect from the treatment. I am so far but mostly satisfied with her work ethic. I will definitely be looking forward to the next treatment & I'll be expecting Melissa to be my tech moving forward!!!

Jackie Jeffcoat

This company was hired to provide quarterly inspections for termites. In the past year, they came out to install the inspection stations (visit 1), they came out for A Quarterly inspection (visit 2), sent an annual bill. I sent a cancellation letter due to the fact of only having one quarterly inspection in an entire year. They sent another bill when I didn’t pay the first invoice. I called and advised my next call would be to the Better Business Bureau. They came out and picked up their inspection stations. (Visit 3) You want to give away money? Hire this company.

Rob Crowe

I moved to North Augusta a little over a year ago. Mountaineer pest is the only company I've worked with in that time that I feel has taken care of all my needs and been a great value. The service that I pay for with them has been worth every penny. Every pest control need that I've had they've gone over and above to help me with. Also, Ed is great.

Georgia Leeann

I have to hand it to Mountaineer, they will go above and beyond to ensure customer satisfaction! I had an issue over the weekend and was unable to contact them until first thing this morning. I spoke with a lady and explained what was going on and she reassured me that they would help me resolve the issue. Without hesitation she asked me if someone would be available today for the technician to come to my home and evaluate everything. Well to make a long story short two technicians came out this afternoon and listen to my concerns and had me walk with them to give me the opportunity to ask any questions I had. I showed them what the issue was and they did everything to make it right. The team at Mountaineer will definitely do everything to put their customers first and will answer any questions you may have! I want to say Thank You to the lady in the office and to the two technicians who went above and beyond to help!

Tabatha Reynolds

Customer# 28700..technician name Ed... He was a very friendly and informative technician. Very thorough in explaining about certain pest in our home and what to do to help handle the problem. Also very understanding and operational around our two children under 4.

Virginia Beck

Very POOR customer services .

Sandi Evans

very professional service. Michael Foss was very informative, professional and kind. Highly recommend.

Kenneth Lott

Mr. King is a true professional. He is knowledgeable and goes above and beyond to get the job done. Would recommend him and Mountaineer pest services.Great services for the price.

Megan Gray

I've used Mountaineer for 4 years now, and I have been very pleased with their services. Michelle in the office, is always extremely pleasant and very helpful with all of my scheduling needs. I would definitely recommend Mountaineer.

macie gregory

Wonderful service ! Ed took the time to inspect all of my areas of concern, when he was done he explained everything to me in terms that I could understand lol . Great service & will recommend to all my friends and family.

Shannon Franco

Had a technician come spray my entire house mainly for a flea problem. And no improvement with the problem. After 4 days called back and was told I had to wait a week to a week and a half for anyone to come back to give it time to work. My contract don't state that. It says if I have a problem they would be back. He only sprayed 2 rooms per the service order when I have 7 rooms in this house. You can't walk or sit down without fleas jumping on you and these jacklegs don't want to come back. Never will I recommend this company to anyone and good luck getting any more of my money when you've already breached your contract!

Steven Menzdorf

If I could give them less than one star, I would. The technicians are all friendly and try to help, but upper management is a disorganized joke! 1) They were no-shows on 4 separate occasions!! I would call “Brandi” in the office and she’d either tell me “sorry I’ll call the technician and see what happened” or “I don’t have you written down for an appointment today.” I got so fed up, I begged for a confirmation email or text to ensure I would have proof of my next appointment... they refused and get this, didn’t show up again!

PAMELA MILLER

Thanks for the great service as always. Special thanks to the great service of Jason Purkapile a true professional. He is always on time, polite and very informative. The Miller family are satisfied customers. Thanks, Mrs. Miller

Kaleb Roberts

It looks like everyone has the same issue that I have, DONT SIGN UP or call this company ever!! Let me start by saying I went with them because their prices were a little better then most. Was told that I would NOT be in a contract by office staff, anyway first time they came out I did sign a paper thinking it might just be giving them permission to spray and etc.. Oh no you signed into a one year contract which is $49.00 a month no matter what! Exactly $49.00 if you miss them, if your die, if they come on the wrong day, if there was a rapture, the screw you over. $49.00 NO MATTER WHAT!! They tell you after a few visits they will switch you to a 3 month plan which is $79.00 for every three months. Still nothing about a contract! But for example, let’s say you used them in January, if you missed February and March you are still going to get charged! So anyway after a couple months of using them and got rid of all bugs we didnt need them as much so we tried to get it changed to the three month plan but they would either come out on wrong days when you’re not there, when they cancel and reschedule, they dont. I wait all day for them and no show and when you call the office they are sweet as they can be but no help at all or the person that you need help from is never there no matter how many times you call! You have to always work around their schedule every time. Never the customers. So like I said we used them about 4-5 times since January 2018 paid every time they came out. The last time we had them was a little after summer (September) which by then we should have been switched to the three month plan, which we weren’t, so remember $49.00 a month no matter what! So in December I get a bill in the mail from a collection agency for $343.00 instead of mountaineer calling me or notifying me about me owing them anything, (remember I have no idea that I’m still in a contract) so I call mountaineer and finally talk to a woman Chris which was very helpful at first and she was going to talk to whoever is in charge and see if they can help me, but of course never got a call back I call multiple times she’s never there, Sick, vacation, just always something. All I wanted was just a little help even if they would of just lowered my bill I wouldn’t be so upset with this company. But since they sent it to the collection you’re pretty screwed. This company screws you over and they stated that they sent me a letter telling me about the amount owed, Which we never got, I just paid the collection (which I shouldn’t have in all honesty) because I got tired of calling this company for answers, and I really didn’t want it to hit my credit. We also recommended someone else and have also told her to beware of what they have done to us. I will not ever recommend this company so beware! Unless you like to be screwed then by all means let this company screw you!!!

Awilda Wendy J

Melissa did an extraordinary job, she was very thorough during the extermination and I am well pleased!!

Jan Delaigle

Eric was friendly, professional, and gave excellent service.

Patrick Campbell

I had an appointment with Mountaineer Pest Services my technician was Melissa Kromka. Melissa was very professional and did a wonderful job for me and my family. By far Melissa was the best person I have dealt with with any company and would recommend her to others in a heartbeat. Thank you ver much Melissa.

Jimmy Wilder

Ed has done an excellent job each time he came to my resident. He's very professional and knowledge of his job

Sarah R

We have used Mountaineer for years and have always been extremelybsatsfied with the service and value. Our technician, Valerie, was able to come out here on a Saturday and was extremely helpful and friendly. As small business owners, customer service is extremely important to us and she did an excellent job. Thanks to all the team members at Mountaineer!

Cookie Williams

I would like to say that our technician name is Jason he is professional very kind and polite . He really cares about the customer and does a very complete job. I recommend Jason for all your spring needs thanks Jason I really appreciate all that you do for us you do a very fantastic job now I have no bugs and I thank you for your professionalism.

Squeeze Yo Butata

After dropping my kids off at school, I was blending in traffic on Martintown rd in north Augusta. A mountianeer pest control truck came flying up on my bumper, guess I wasn't going fast enough for a 40mph road. He proceeded to ride my bumper another mile until I turned off. Best believe I got the license plate number. So unprofessional!!!

Jackie Carter

Ed is super fun and professional to work with. He and Tony did an excellent job!

Lisa Knotts

Great service from Mountaineer Pest Services in North Augusta! Kelvin Neal, my technician, was very knowledgeable and personable. He answered all my questions and did an amazing job treating my home. Will definitely request him again!

L T

Stay away from this company if you plan to sell your house. I have made multiple attempts to cancel their service without success. I explained I was going to sell my house. First I was told to have it in writing, which I did repeatedly. Still more bills, then I was told that the service was locked in for one year. Alright, please cancel contract for the following year! Now I am told contract automatically renewed regardless. I continue to receive charge for service not requested and may not even be provided. I was not there to verify that they came. I got only bills in the mail and no service report for the stated dates. Currently making more calls and sending more email. Will post more updates. More sites to post reviews? To be fair, the technician who came to do initial service did a good job

Avery Wilson

Where do I start with Mountaineer....well I had one of their guys come out to my house to help me with a mice problem me and my wife have been having. He told us we definitely had them and they were probably coming from the field we live nearby. So he gives us an estimate and I ask him if they can guarantee to get rid of the mice and he says yes we'll get them all. 135 dollars and 3 months later I've had 2 technicians come out and all they did was place glue traps. 50 cent glue traps is all they did. For 135 dollars and a signed contract for a year. This is all they've done. Worst of all they have not caught one mouse...the man guaranteed to get rid of them all, and they havent caught one. I've caught 3 myself with some clamp traps. So we call to get out of this contract since they obviously were not keeping up with their side of the contract, but you know what they tell us? Mice fall under like secondary pests and they cant guarantee to get rid of them. Then why did your guy lie right to my face and promise yall could do it ? Now I'm stuck in a contract and your not even doing what you told me you were goining to do. Dont get me wrong the 2 technicians were super nice guys and the fault is not with them. It's the company. Stay away!!!

Charles Swint

Ed did a great job for my quarterly termite inspection. He also explained a lot about termites, ants and wasps. It was an educational experience. He goes above and beyond for the customer.

Desnee Flakes

So far I've dealt with Eric, Ed, Will, and Sam and all have been top notch people. I even requested a service in-between service calls and there was no hassle just came and got the job done!!!! I am a happy customer have recommended them to the neighbors too.

Sheila Donigan

Was forced to pay for a service I cancelled because their office personnel was out and didnt inform them of the cancellation.

Sasha Fierce

This company is a complete ripoff. They charged a lot of money to get rid of bed bugs and after 6 months they did nothing! We complained but the company refused to do anything different, even kept us in a contract! We ended up having to get another company to get the problem taken care of. BEWARE of Mountaineer, their company is a complete nightmare to deal with! If I could give them 0 stars I would! DO NOT WASTE YOUR HARD EARNED MONEY USING THIS COMPANY.

Clayton Sherrod

Good quality service and a great staff!

Nicole Slappey

Jason was very knowledgeable about my pest problem. He took the time to explain the behavior of my pest and the course of action that it would take to get rid of them. He was very friendly, nice and patient. He represented Mountaineer Pest Services very well and I now feel at ease with the problem and their services. His service was impeccable. See you next month Jason!

Clarence Gaylor

Horrible customer service,Kelly is the name of the representative. I will never do business with this person or this organization again. I am willing to pay three times what they charge to have a company that cares a little bit more about their customer base. And stands behind their services. Worst pest organization in the CSRA Update to your response- No money is due as you have not serviced my property, if you go to the wrong address and perform outside services that take place in a completely different state ,how am I responsible?

jimmy james

Melissa You are awesome your very professional and detailed. I will recommend you to my other properties if there is a need. Melissa thank you for service and compassion you have shown to my staff and residents. The residents ask were is the bug lady what is she going to show us next. Thank you for all that you do

Thomas Lovett

Very deceptive advertisement. Only $49 a Month a total lie. When you call it is around $1000 with contract a year. I am sight impaired did not see the $ 49 a month + a $ 349.00 Down payment. The lady on the T.V. should be ashamed to say only $49. False deceptive adverting. Say nothing not even in small writing about 1 year contract with no cancel.

Adrian Henderson

Ed Fallow hands down was one of the best technicians for the job very professional. Answered every question and very knowledgeable about next steps. Any employer would be blessed to have him on their team.

Georganna Workman

I was very pleased with my tech mark Mueller.....he was on time,very friendly and polite and took his time and he made sure he did a great job.......I am very pleased