I contacted County Pest Control to help my mother-in-law with her pest problem since our family is currently stationed overseas and we are physically unable to help her. My mother-in-law has reached an age where she struggles to maintain independence and we are in need of professional help. She is making the transition to assisted living, but while she is forced to remain in her home waiting for an opening, we want her environment as clean and as healthy as possible. She has a hoarding illness and has worked for the past several weeks with a wonderful, understanding local hauling company to clean-out most of her belongings. They removed 50 years worth of furniture, papers, trash, carpeting, etc. Her illness has been a struggle for the entire family for many years and we're finally making progress. She is a wonderful lady with a heart of gold, but she is stubborn and resistant to change.
After initially visiting her house and giving us an estimate, we were notified hours before the appointment that they were cancelling. We wasted a week waiting for a service that they decided not to provide at the last minute. Dave just kept saying the house was disgusting and making cruel, heartless judgments about my mother-in-law and our family. I attempted to explain our predicament of being overseas and needing professional help, but he was unmoved by my pleas for compassion and understanding. Although I suggested that perhaps they could return after Steri-Clean serviced the home, he actually claimed that they might DIE if they went in the house. This makes me so thankful for the people who've helped us so far and makes me think that Dave's delicate constitution should avoid exposure to further pesticides.
Our family's situation is incredibly upsetting and to have someone be so callous, unprofessional and cruel on the telephone was eye-opening. Just absolutely stunning.