Reviews of Aptive Environmental (Pest Control)

Melissa Swank

We used Natura before switching to Aptive, worst mistake EVER! These guys hyped their product beyond belief. And they have you sign a year-long contract before the first servicing so that you are trapped. Unfortunately, the product does NOT work. Instead of fewer ants, spiders, moths, etc., you are left with an increase in pests. Their response? The product "draws them out" so that they take the product back to their nests. The problem? It doesn't work. They don't die. You're just left being eaten alive by bugs. I cannot stress enough... AVOID THEM LIKE THE PLAGUE. They pretty much bring the plague to your house. We're currently paying for Aptive services because we are trapped in their BS contract, and also paying Natura because they actually work and it's safe for your pets and family to be around. Update: We were double charged last month and then subsequently charged after canceling our account. These guys are the WORST!!! A terrible product with terrible customer service. Save yourselves the grief. The response from Aptive below was complete BS.

Gretchen Yost

Had a great experience. The technician was on time, informative, competent and organized. Covered the area, the house, and areas of concern professionally and expediently. Lisa was great. Glad I am with you. Gretchen

Thao Phuong

Very efficient and my service pro listened to all of my concern and adresses them accordingly.

Jim Metheney

We had a very thorough service today to get our ants under control. The tech was very nice to talk to and shared tips for ant control. Thanks for a job well done.

Chery Lewelling

This visit was an 'in between' and all applications were done carefully and thoughtfully. Thanks, Aptive. And thanks, Jared.

John Gregory

no problems at all with Dillon...did everything that was needed... I like the idea that we are told ahead of time when someone is coming to do the service.

Mike Shultz

Very professional and friendly. Showed up on time and did a great job. Documents and communication are outstanding! Everything was explained in detail and there were no hidden fees or surprises (no pushy upselling).

Alan Kumashiro

Before any work begins they spell out the basics of the service, time and place, and prices. This is followed up by a written contract for preventative treatment. They were above the board. The technician came at the time frame promised and finished the service within the 30 minutes. The folks were extremely friendly and open to questions. I would highly recommend them for any preventative treatments.

Rhonda Schnelle

Friendly, professional staff. I can’t stand spiders and was happy to have the service. I also expressed concern that while killing spiders and ants I did not want to kill the honey bees. They explained to me how this was environmentally safe for them. Also safe for the pets after a few minutes

Karl Winston

Jayson H sid a great job, and besides the usual outdoor treatment, he sprayed a few problem areas inside. He was. Courteous and efficient, and so far, no pest problems since the visit.

Martin Dickinson

Seth was nice and very professional. We walked the property and he explained about the products that he was using and why. He took good care to avoid the garden vegetables and the bee houses; as I'd requested. However; the wasps were immediately back in the eaves after he'd left. I'll have to keep an eye out to see if the treatment helped with them.

Belinda Rux

This is the worst pest control company ever!!! They have not once done what they say they are going to and never answer our calls and when they do we have nothing but excuses!! Turning them in to the better business bureau!!!

RaNea Bryant

Our tech is so nice, and explained everything to me. Exceptional customer service!

Pam Holland

The young men that have been here for my scheduled applications, have been some of the most polite and prompt people I’ve dealt with in a very long time! And I am very happy with the results. I would highly recommend Aptive to friends and family.

Sheri Finucane

Usually very happy with APTIVE, have referred many friends and clients. Yesterday though, I got no text, email, nothing to confirm. I didn't want a treatment. I had to pay anyway, the guy just came. No problem with service, it's great. Just had a glitch.

Kirby Fritchman

After two treatments we still have spider webs and spiders that are not over 25 feet high. So far I am not impressed. Try to do better. Kirby

Denise Batten

Friendly technicians, knowlegable about their product and easy home treatment. I would recommend Aptive Environmental.

Skye Tyler

They are okay. However when they give you a time they are going to arrive they are typically late. Today they were supposed to be here between 8-12 they did not arrive until after 1pm. Thankfully I am on maternity leave and I could stay home. I had also scheduled an in home spray and came to find out that we needed to be out of the house for 2 hours if you have an infant under 1. While all of this was fine, I believe there is a big lack in communication. This information would have been good ahead of time.

Kerry Cox

The representetive from Aptive was punctual and explained each and every step that he was going to do and WHY. Then he did them! He was very polite, and all through spoke in my terms not his until i understood! WHen he found a problem he even gave me pointers on what to remind the next team to check for as well as some future things i could do.. ......now THAT's good company representation!

Robin Harlan

I was very pleased with Mike’s service. He was very attentive to my requests & followed through just as I asked him on my follow up call. He called me first to see if I would be home & we set up a good time. Thanks, Aptive!

Eleni O'Neill

Salesperson came to my door while I was watching TV with the door open (screen closed) as I had a crazy morning and was trying to relax. Rang the doorbell. I ignored it. Rang the doorbell again. Went over to the screen door, saw his shirt (we already have a non aggressive pest management company that we love), told him "Nope, not remotely interested". Then I walked away back into my house. He yelled after me, "Do you even know what I am here for?!?" and then, started muttering sarcastically about "thanks for your attention" and other things like that, while staying on my porch for at least thirty seconds longer than was appropriate. Wouldn't do business with any company whose representatives act like that.

Jennifer Padia

Very good customer service. Only had one treatment so far. Very friendly and informative.

Melissa Cadish

This is our first time using Aptive Environmental on the recommendation of a neighbor. Regan arrived promptly and was very professional. He explained what he was going to do, what is covered in the contract and got right to work. Time will tell if their products do the job.

Kathryn Carr

Professional and knowledgeable. I almost never commit to anyone who comes to my door...but Logan was not pushy and well spoken!

Bench Monster

We have had 3 treatments so far, paying $109 each time and have yet to see any difference in insects whatsoever. It's $200 to cancel and we are definitely considering it at this point.

Dan Stephens

Quan was very polite and explained a lot about how the chemicals work and how we can get the most out of the service.

Jasmine Becerra

Nice and polite canvas crew! Not to pushy and was very friendly even though our kids were bombarding him with questions about his Segway. Good decent pricing on service and we will see how it holds up over the next year!

Vicky Porter

Very kind and knowledgeable service tech! He took the time to give me some tips and ideas. Great customer service seems to be a lost art form but this young man has it mastered. Thank you!

Rod Arionus

Seth was the person that came out today and did our first application. He was very professional at every level of his job. He first came to my door and fully explained everything he was going to do and gave me a time estimate. He went about his business and finished in the time estimate he gave. He came back to the door to let me know we had no sign of wasps or yellow jackets and that he had finished and told me if we had any problems to just give them a call. I am very impressed with Active Environmental so far.

Sharon Skill

The young man who treated my home was nice, efficient, and treated only the areas that I pointed out. I have two very small older dogs and he listened to my concerns. I would be happy to have him treating the property.

David Anderson

Kaleb was our service pro, Very professional. Payed attention to detail. Made sure our children and pets would have a safe environment. reviewing and educating us about what to look out for was helpful. Did a very thorough job. Excellent experience

Jas Kem

Aptive has been great so far. Their sales team was not pushy and very knowledgable (Kevin). The tech was on time and very professional. I appreciate the solid job and attention to detail.

michael brinkley

Tech (sorry forgot name) was very helpful and answered all of my my questions. I showed him areas that had recent insect activity. Inside ant traps were changed. Thank you!

patti pavlacky

This was my first experience with Aptive. The technician was on time, very polite and courteous. Have not had the chance to experience results yet

M Mayo

Very prompt, first service as promised. I was glad they took into account my kitties and chickens and treated appropriately. I also appreciated the better attitude over the last pest service I used, and a veteran's discount was offered.

Heather Clements

The service we received today was awesome! The serviceman was friendly and chatty and made us feel comfortable with what he was going to do. He explained ways to keep ants out of the house and reminded us several times of all the services they offer! Great job!

Marie Lambinicio

I have only had them for a few months so far, so my experience is fairly new. The crew is very customer oriented and are very helpful. Unfortunately, I was still hit with sugar ants, but they did come out to spray inside my home. It's crazy spider season as well and I am hoping that with continued spraying that the webs will be less and less. On a good note, I have zero aphids on my roses!

Van Gibson

Missed a lot of spider hosts (not sure of the proper name for them), yet to hatch spiders both on the West and East upper siding of the main structure. Did not treat the backyard nor the Mobile Home structure. Early morning due will show a lot of hobo spider webs.

Harvey Orndorf

. great job and good work. great green shirt again!

Mark Roybal

I was expecting an expert on pest control to come in and evaluate the situation and prescribe the proper treatment for my property but instead it seemed that someone with very limited training and knowledge came out to administer a generic treatment plan with very limited ant treatment inside the house and no viable treatment solution for the mice in the house. The technician seemed to rely on me to decide what treatment was necessary. I'm not really sure what it is that I am paying for, I can do the research and buy the chemicals my self.

Donald Blair

Because of having water and flowers in several places in my yard a number of areas could not be treated. The service tech did her best to cover what she could but had I known at the time I was signing up for their service that so much would be left untreated I definitely wouldn’t have signed up with this company. Ask lots of questions before you sign with them

Tabitha McDonald

Always have friendly and helpful technicians. Very pleased with the service and lack of bugs we now see. We haven’t had sugar ants since starting the service!

ryan jones

Company is too small and even in the meeting, one of the options managers told me he thought about quitting months back....wow. When your higher management team doesn't have faith in it's own brand, I'm out.

ellie hilborn

Great technician. On time wearing a smile. Can't ask for better service

Bev Ecker

Lisa did a great job communicating with us about what she was going to do... then she went right to work and afterwards, she came to the front door to tell us what she did! Lisa gave us a very positive experience with getting rid of our bugs.

Ronald Nguyen

These guys were so friendly and willing to explain their plan on attacking the problems we have at our home. Thank you and Jacob was so helpful on explaining his game plan!

Dave Murray

Very nice professional ! Answered my questions about making sure the chemical isn’t killing bees or butterflies It’s only for the areas with spiders. Once dry, the pets and children can go outside. Did a nice job of cleaning up Spider webs.

Elizabeth McElfish

Lisa kept us informed about her schedule during the day. When she arrived she did a thorough job inside and outside despite the time being past usual working hours. She made sure we were informed including the call back service. We were very pleased with her courtesy and competence. Well done.

Brian Damman

Erin was very pleasant. He showed up when they said they would. Only rating a four star for now until I see whether the service works. This was our first visit. When the ants are gone then I'll rate it a five star. Now can you get rid of the garter snakes?

Maria Higa

Technician was very thorough. I was with another company before and never took the time to spray in all the places he did. I am very glad I made the switch

mjr222

They ignore no soliciting signs and knock on your door anyway. The salesman acknowledged he saw the sign. Don't trust a company that chooses not to respect a simple request.

Jessica Miller

A big thank you to the Aptive team for GREAT customer service. My service was scheduled on Wednesday 05/15 and I called the office the night before (after hours) to leave a message about an area that had wasp nest activity. I received a call Wednesday morning from a gentleman (did not get his name) and I explained what was needed. He said that it looked like my technician had already completed service. He then said let me reach out to him to see if he can go back and treat the area needed for you. He came back on the line and said that Ken our service tech would go back for us. Had a note on my door from Ken stating he removed the wasp nests from the area requested. I appreciate both of these gentlemen going the extra steps to ensure we were satisfied. Thank you!

Annie Roehm

Tech man Erin was AWESOME!! today w/ first treatment . . . I am impressed. Want to give even a bigger Kudo for your field guy Keaton Whitney. His sales approach, appearance and customer care & service to questions asked extraordinary!! He has a huge number of our neighborhood on board and those who are not will be as the word spreads. . . especially those of us who do it ourselves. Discounts make it worth the value of the $$ spent. Thank you from a HAPPY CUSTOMER Annie Roehm on SW Evelyn St. in a year I will write another review as a satisfied customer, hopefully with NO sugar ants or wasps. Spiders I can handle since they keep the mosquito pop. @ bay!

Leanne Parker

I had a great experience with Aptive environmental! The sales person was polite and pleasant, explained things thoroughly And answered all my questions to my satisfaction. The technician that came also was very polite and pleasant And thoroughly explained things as he went around my property and did the treatment. He showed me things that they would do each time and I was very impressed with the process that will be used to keep my property free of any unwanted pests. I am looking forward to working with Aaptiv environmental for many years to come.

Linh Chau

I haven’t received service yet, but I wanted to give Victor a shout out. He was knowledgeable, professional and engaging. I am give them a try because of him.

Patrick Mason

Employees are very professional but I can't say the spray used does anything. We still have spiders everywhere crawling on the ground on the house making nests. We just want to cancel the service. The 4 stars are given for the employees only other wise it would be 1 star rated.

Bernie Segal

The Aptive employee who came today was friendly, knowledgeable, and thorough. I was very pleased with his work and suggestions!

Scott Maul

Friendly and responsive team who explain their services and report their inspection findings clearly. They are always concerned if there are any problem areas or questions since last service.

Deston Nokes

Nice folks, but they couldn't get rid of our sugar ants.

selena kollaja

I was a victim of Deceptive Trade Practice aka the old " bait and switch" by the young man who sold me a yearly pest control contract. During the pitch he was very adamant to 2 separate people in the fact the German cockroach treatment would be included in the services that were purchased as well as multiple other roaches. In our conversation (which was on his second visit and a second time promising the service to me and someone else) he showed pictures and this particular roach was the first in the line up. Never having bugs before I moved into this rental house I pointed out 3 different ones they could be. He stated they would be covered. He "threw in" the outside treatments of ants, wasps and rodents. I feed squirrels and have 2 young children 4 and 1 so my concern was they could be harmed in the treatment. He assured me they would be safe as neither could get to the bait inside the box and that the rodent would leave to die elsewhere. When Calvin ( the only reason the rating is this high) showed up I was told it would be an additional 249.00 to treat for the German roach which was the type I have and the rodent treatment included the rat traps are the spring loaded type. Well with young children I cannot afford to risk their health due to pests so I agreed to continue with the services. Calvin was compassionate to my concerns and I understand he was not made aware of the services he was to preform as he was under the belief that he was performing a rodent service and a general pest service and was unprepared to preform the agreed upon services. A company that allows a sales representative to verbally promise services to get into a customers home to upsale contract services is shady. I will be having them back at an additional 249.00 to treat my home. BE AWARE! Thank you Calvin for the patience you showed during a confusing frustrating situation. While he was servicing my home a group of neighbors gathered outside to talk. Calvin made it a point to say out load that he did find and removed 4 wasps nests from the awning and treated the yard for pests preventing embarrassment of the services needed inside the home. Had the salesman been as good as the technician the review would be better. Just be sure to write down what is promised and have your salesman sign the notes not assume everything is included when you tap a button on his note pad

Elayne Lockhart

Very nice gentleman explained what he was going to do today to take care of the ants, spiders etc. he was fast and efficient. Before leaving he wanted to know if there was anything else he could or if o had questions. Left contact information if I needed to get in touch. Very happy with the service.

bill bell

This service is a joke we have more ants and spiders than we ever had I have had a hornets nest on my back deck for 4 months asked them five or six times to remove it stills there. Have had them call in sick twice. 24 hour response what a joke I called very disappointed and they said the best they could do was a week. If they would do Half of what’s promised I could live with would never recommend this service to any one

Laura Yu

My credit card was charged without any service performed. I called yesterday and was told I will get a call back but no one called. I called again today and was told the customer representatives are busy. This is unethical business practice. I wouldn’t recommend to anyone.

Michael Tess

Someone there needs to teach their door to door sales people what "no soliciting" means. It is VERY clearly marked on our front door yet they still knock and try to sell us their services. EDIT - I've reached out to the local team by email 3 times with no response.... I guess they are the only ones who are allowed to waste people's time. They can't take 5 minutes to reply to an email? Edit again - STILL NO ONE HAS REACHED OUT

Betty Kellogg

I have been with Aptive for a year now and am very pleased. They come quarterly. If it’s a really bad year (like this year) or I have any issues they return and treat again at no extra charge

Daniel Davis

Wasn't happy with the job. The spider's nest was still in the corner above the front door. I was told the wasp nest above my shed would be taken care of it wasn't. The exterminator was here all of about 10-15 minutes. I won't be using this company again. I've already canceled my membership. Very dissatisfied.

Amy Britten

I just had a salesman come to my door a few minutes ago. He gave his quick sales pitch, and when I said no thank you he answered with a chuckle. Maybe some better training would have been a good idea.

Tami Smith

They were very professional, competitively priced, and I love that their methods are both kid friendly and environmentally friendly. Stephen J. was also an amazing route manager! If we continue to get the results they promised, then we will definitely be turning to Aptive for all our future pest needs.

Debbie Sims

Just had initial treatment this morning. John Abbott was very friendly and knowledgeable. He took the time to answer all our questions. We are looking forward to a bug free year!

Devin Coy

Arrived on time. Quick and friendly. Saw lots of dead ants after they were done. Happy about that.

David Case

Third treatment so far. Significant decrease in ants in my house since I started. Field agent treated kitchen as requested. All around I am a happy customer.

Micah

The tech was helpful and friendly. I will need to see the results before I give em five stars.

Alisha Rego

Great pest control service!! Every person whose come out to my house to help with my ants have been amazing. Super nice and friendly. If I have to have a reservice they are always prompt at getting someone out as soon as they can. Each person is always very knowledgeable if I have any questions about the product going inside the house. I highly recommend Aptive to anyone looking for a safe and effective indoor product to get rid of your ants.

BettyAnn Arrasmith

The technician was very polite, prompt and did a thorough job of cleaning and spraying. I had him do inside and out. Thank you.

Dorothy Hrabal

Lori did a great job today at our home at 4740 NW Glencoe Rd in Hillsboro but only time will tell if we got rid of the ants in my kitchen. She was going to leave me some traps but I do t find them she was not sure if she had any on the truck. If these could be dropped off I would appreciate that. Thanks Dorothy Hrabal

Jonathon Parfitt

These clowns knock on the door at 8:30pm everytime they are in our neighborhood. And I'm not sure I would trust anyone that can't read to spray chemicals around my house. I guess "soliciting" is a whopper of a word though... UPDATE: The owner has taken steps to make sure this doesn't happen again in our neighborhood. I appreciate the effort on his part.

Aleksey Gossen

Anquan Wicks Did an outstanding job servicing our home. Was professional, polite, and thorough. Best tech we’ve ever had!

LeAndra Isenberger

I communicated a specific need I had for this quarters application with the main office. The technician arrived about 4 hours later. He had not been given the instructions. Thankfully I was home to convey the needs.

The forever Fam

QUAN was my service pro and he did a wonderful job. Was extremely nice and super knowledgeable.

Wendy Richards

These guys are amazing. They just happened to knock on our door and offer to treat our home for sugar ants. I’m so glad I took them up on it because they were so thorough, they even clean the spider webs off! Would definitely recommend!

Barbara Finnie

When the technician arrived, there was a lot of confusion over the contract and noted schedule not matching what I had been told on the phone. When I tried to call your office while he waited, I couldn't get through to the proper person. Ultimately, your technician, David, was able to get through and clarify the contract. Also, David did not have his license number with him so it had to be text to him. Other than what I have noted here, I would have given you a 5-star. As far as I'm concerned now that the contract is cleared up, you seem to provide a proper service. Perhaps I can give you an additional review later after you have come back in a month, as scheduled.

Mike Tomasco

Great 1st time with Aptive. Connor did a great job presenting his product to me. Gave me all the features and benefits using Aptive so I decided to make a switch. Jason the gentleman that applied the product did a great job explaining the process. Highly recommend Aptive for your pest needs. Prompt services!

Jacob Williams

Friendly, fast, and efficient. Daron Johnson was my service pro today and there isnt a more professional man for the job. Thanks to him i will be keeping my business with Aptive!

Katie Goin

Was given one price by the salesman and was presented with a significantly larger cost when we received our bill. When we called customer service to resolve this matter, we were told “we train our sales reps to be forthright and I’m sorry that he wasn’t clear but the terms are listed in your contract”. Be sure to read the fine print because they are banking on you missing the loopholes. We will be returning to Natura once our contract ends because their products work, the service is far superior, and there are no games or gimmicks. I deeply regret changing our service.

Dan O

Jaeger was excellent to work with! He fully explained all details of his company's approach & service. His company was performing multiple treatments in the neighborhood offering discount on the initial & quarterly treatment - all treatments guaranteed for repeat treatments if necessary. Majority of my neighbors participated & all service was performed expidiently the same day. My technician, Jason, arrived as scheduled, thoroughly explained the service he was to perform & reiterated my satisfaction was important to them & to contact them at any time. So far I am fully satisfied with there service!

Jeanne Carmen

Loved our experience. Amen was professional, well-spoken and knowledgeable! We were able to have our home serviced promptly and Zak was punctual and friendly! Excited to have teamed with such an environmentally conscious company!

Ashlee Lynn Krump

After spending over $300 for another company to come out 5 times and still not get rid of our ants, I was very skeptical hiring another company. Aptive does all our neighbors and offered us a good deal. They've come out twice and our problem has been solved! I'm very impressed. We'll definitely keep them for future use.

Sherry Sampson Schievelbein

Great people who do a great job and care about the work they do for their clients. Good company to work for as well.

T Sears

Today was the initial visit with this company. They did a great job getting rid of numerous spider webs and 3 wasp nest under our eves. Hopefully we will not see any critters for awhile!

Linda Roth

Aptiv rep was very courteous and had helpful advice about ongoing yellow jacket extermination.

Dylan Kotecki

They don't do anything when they service. They are only good at selling themselves. Terrible terrible terrible terrible

Deanna Pelkey

We have had a very hard time with this company. They have come out about 5 times now. We still have the ants and now our established bushes which have been here since we moved in 16 years ago have been slowly dying off since this spray has been done at our home. We are now being charged $200 for cancelling even though we are canceling for the problems listed above. They keep saying they will respray but it is not helping and may be killing our bushes. This seems like a scam to me. Lesson learned do not buy from door to door salesmen. Also, it is very difficult to send the $200 to them as you have to sign in to a portal which I was not given any information about. Also, I was not given a receipt of cancellation or anything so am concerned we may continue to get billed. I will follow up with my bank and the better business bureau. Very dissapointed in this company and would not recommend them to anyone!!!

Nehal Elhadad

They send an email one or two days before they come. They come on time. They cover or treat all the areas that I want. They treat the outside and inside if you want every time if the treatment. They send very nice and friendly people.

Alecya Krivolenkov

Super easy and fast to deal with. All reps are nice and professional. Good deals too!

Joseph Bear Corcovelos

Overall good service. Had a scheduling issue where we had scheduled for one day and I thought the service was completed however within a week a new notice was sent out stating we are scheduled for service on a new date. Had to call to find out why, and the rep was very polite and personable.

Jamie Olian

First time that I have used them and was very impressed. Just moved into a new home that had an ant and flea problem. Service person was very thorough and explained everything he was doing. I highly recommend this company.

Sunny Angelo

I am very pleased with the service so far. Alex Beadle is a great tech, he was respectful and thorough and was really good at answering my questions and hearing my concerns. I’d like to have him back for all of my service calls!

Jean Carlson

Good service! Called ahead, arrived on time and responded clearly t6 pesticide concerns and the pest problems specific to this time.

Roberta Williams

Let's pray was slightly toxic to me I have allergies this is Roberta Williams the young man who came was very warm and friendly I'm courteous and thorough but I do not think I can keep using aaptiv because I have allergies to it

Lindsay Grahsm

This company is so disgusting! Harassing little girls (14 years old) banging on the door ringing the door bell over and over! You guys should be ashamed of yourself if a child answers the door and says there parents aren’t home u should politely walk away... (u would think) but no just got done listening to my best friends daughter tell us all about this man that was drilling her with questions..(HIGHLY INAPPROPRIATE!!) she was visibly shaken by this! I will he reporting this to law enforcement! This is so scary that companies allow this! I will do everything in my power to steer anyone I know away from your company! SHAME ON YOU GUYS!

Anne Lewis

I just really LOVE this company. I honestly just thought that ants were something I had to live with but since I have been using Aptive they are mostly gone. I say mostly because once or twice since I started using them back in 2017, some of those pesky little creatures will show up but Aptive ALWAYS comes out and deals with it! It is SO worth the money which really isn't very much to NOT have to deal with ants. Thank you Aptive!

Andrew Danielson

Would have been 5 stars if he could have reached the bee hive at the top of the house. Other than that he was fantastic. Very professional.

Paula Wharton

They came a bit after the appointed time, but we also had told them it didn’t matter before hand. They did a great job, they’re friendly and not terribly expensive. We recommend them!

Erica McClure

Spencer was the salesman who helped me and he was knowledge, polite and we'll spoken. I appreciate this! Rocky came and treated my property. He was also knowledge, showed up in a timely manner. I expressed the need for gates to be locked on his way out due to dogs and he assured me that would always be the case. He also made me feel comfortable about contacting the company with any questions or concerns. I would most definitely recommend your service.

Karina Docken

I have been using Aptive for a year now... with that being said I am super disappointed with the product they use. It DOES NOT WORK!!! We have giant spiders at our house and it seems that every time Aptive comes the spiders are still around! Shouldn’t we have an opposite affect? I am terrified of spiders and Aptive keeps telling me that their product will take care of them but I have yet to see that happen. I am extremely upset because I have basically thrown hundreds of dollars in the trash for an entire year for this company. Every time I tell my family and friends about Aptive they compare it to pest company’s they use and tell me how happy they are with the results and here I am still dealing with spiders at my house! So very disappointed and upset!!!

Marlis K. Sandwith

Professional, prompt, and friendly. Josh was so great to work with, and worked both effectively and expeditiously (even ran each time he had to get something from the truck). I was a little weary about the way Aptive approached us (knocked on our door, saying they were doing a service at a neighbor’s house), but it all checked out and came in the nick of time, as our kitchen has been inundated with sugar ants. Good price, great service!

benson lee

Not happy with accounting. We were told our second visit was free since ants showed up after initial spray by person took 2nd appointment and by 2nd service man. Then we saw charge on the card. And now trying to me to understand it was treated as 1st quarter service. I told her, I understand clearly. No one mentioned it until now. I am not happy about it. She basically told me it is what it is. I canceled the service since they are not delivering what they promised.

home kondapally

This is the worst company to deal with. I took up the service and decided to stop the service after a month. I called to the customer service, paid the balance what ever was asked and closed the account. Few months down the line I get a letter from collection agency that I owe aptive 10 dollars with no prior notification of any kind to me. I have been calling them from the past 5 days to resolve this. The customer service folks have the same answer someone will reach out in next 24 hours but none call back. No direct ph no to billing department and folks will not connect if you want to talk to a supervisor or the billing depeartment. Even though I was told I dont owe anything and it might have been a system glitch, no responsibility from anyone to take it to closure. One big mistake I did was even to try the service.....

Lavonne Lawrence

The customer service has been friendly. They are very committed to their service and make sure their treatments are effective, offering a guarantee.

Missy Tria

On Saturday 7/20/19 a door-to-do salesperson violated a no soliciting sign and refused to provide identification or proof of soliciting licence (required by city he was soliciting in). I called your customer service and requested to speak to a manager to report the issue to ensure it does not happen again on 7/20, 7/21 & 7/22. I was given different reasons why I could not speak to a manager. I advised them if the issue was not addressed prior to today, 7/23/19 I would file a BBB complaint on this issue. I have still not been contacted about a resolution to this issue.

Camille Terhune

After the first paid treatment was sub-par, we cancelled within the initial window, per the signed contract. Months later, after absolutely no contact from the vendor, we received a collections notice. For $10. Terrible communication and deceptive practices.

Michelle Allen

Friendly sales guy. Appreciated that he didn’t run down the competition. Technician came on time and explained what he did and was also friendly and polite. Hopefully the products will work well. I’ll post an update if I’m not happy with them.

John Goff

I'm a new customer. Got my service the beginning of August 2019. First, the sales guy came to the house despite my no soliciting sign. But I was considering pest control service anyway so I allowed it. The tech was nice, but the initial treatment made no difference after 2-3 weeks. I called for them come again in a few days so we'll see. Later I found out that a co worker signed up a couple days after I did, and got the first service for free and follow up quarterly services for $95. I had to pay $50 and $99. We live a few miles apart and have very similar homes with the same problems. I called today and asked them to make that right. They gave me $95 price for quarterly service but just said sorry about the $50. Apparently they only care about some of their customers not all. They could have given me 50 off my next service. They made no such offer. If things change I will update this review. but at this time I cannot recommend them.

Ron Began - Stop Rushing Downswing

We had a re-treatment for wasps on September 3rd by Erin which did the trick and NO WASPS!! The service was VERY TIMELY and EFFECTIVE. We have tried other services and found Active Environmental to be THE BEST!! The Begans

Brian LeVene

Guy knocks on my door from Aptive. While my dogs bark up a storm, he tries to explain that Aptive is in my area flushing about 30 homes for ants. I point to my no soliciting sign at the door and at the front of the house. He says they are only here to warn me that they are going to be spraying in the neighborhood as a courtesy. I ask him to confirm that this is only a friendly warning and he says he wants to offer me a special discount to be involved with the flushing. I again told him that I have two "No Soliciting" signs that he must have seen. He says sorry to bother you and leaves. Totally deceptive tactics and no consideration for signs posted on our property. Literally lies to me to get to his sales pitch. Aptive will likely give this guy a raise but I would never use this company because of this shady, deceptive practice.

Melanie Woolcock

Seth did a great job and was really good at customer service. I have a 4.5 month old golden retriever puppy who thought he was here to visit him. I wish I could post the picture I took, because Seth took the time to explain how safe the product was for our puppy, while giving him some love. Seth went the extra mile and we really appreciate him taking the time to make us feel like valued customers. Thank you Seth!

Maria Godsey

We are so pleased with the service Aptive provides! They are very responsive if we have a pest problem and always friendly.

Marcie Raye

I am livid! The salesman told my husband they would give us a free treatment to compare to the treatment that our landlord pays for already. My husband signed NOTHING. The treatment did nothing in regards to insects, we continued to have spiders and all other bugs coming into the house immediately after. Two months later, they charged us $89 and sent him an email saying that they had come and done a treatment on our house on a day that I was home all day, with NO NOTICE. I never saw anyone and we never signed a form, not once. DO NOT AGREE to anything unless you want to be locked in and have a mess on your hands!

Anita Clouse

We have had service for several years. Now this year, we have had a lot of trouble with spiders, some quite large. I have asked for Aptive to come take of the problem, but they have not. No response to my emails and spider are worse not better after their last "service"

Jeanette Moszeter

The technician arrived on time. I am always concerned about possible scams, and I asked him a lot of questions. He took the time to fully answer my questions. I was particularly concerned about products used around my dogs. So, he suggested some alternative plans and helped me to customize a service to meet my needs. So far, I am very impressed with the professionalism and service offered by Aptive. If my opinion changes, I will certainly repost..

Kari Muhareb

Very impressed with the professional service, very well spoken and well trained staff. Vanessa and Lisa made sure we understood everything about the service & what chemical used. I’m really happy we are using their service and feel like it will be successful. Actually, the sales and pest control staff are great. But I have to revise my original post. I am really unhappy with this service. We had our first treatment with no results. I called for a follow up and they were a no show. I then called to cancel the service, was told that someone would call. Never received a call and then they did the regular service again without talking to me. No one has called to say sorry they didn’t show up and no call when I said I wanted to cancel. I still have ants and am now back to treating my own problem with bleach, ant traps and constant cleaning. Not good at all.

Chuck Maples

I enjoyed Daniel But I forgot to ask how long will it be before I do not see any evidence of ants

brandon lemke

Amazing customer service, friendliness of staff, professional quality technicians will keep customers happy! I’d highly recommend Aptive for your pest control needs. Our technician was polite, and had an answer and a solution for all of my questions!

cheryl howard

I had an ant invasion that had returned and returned again, apparently thriving on both environmentally and (yes, in desperation i despaired and caved) toxic defenses. Aptive came when they said they would come, informative, warmly professional; he listened as though he had all focus on my concerns. And i have had no--not one--ants since Aptive began.

Gerald Greaux, Jr.

Very nice and never pushy....explained everything in detailed and since they were in the neighborhood they gave all neighbors a great price. Not sure what more you can ask for? Great crew. Appreciate it very much.

Tiffany Wade

The reason I am giving 5 stars is because of our service guy named Dixon! He was extremely attentive in listening to my concerns and was meticulous in carrying out my requests. I am definitely using this service again because of Dixon’s professionalism and excellent customer service.

Phyllis Woods

Lisa was very informative and helpful. She did a thorough job!

Sonia Cabrera

First off, your lucky I didn’t call the cops for your interrogating my minor 14 year old daughter!! So, this guy came to my home, yesterday and was trying to pressure us into buying. We said no!! THEN when I was gone the next day the guy knocks on our door and questions my minor daughter why her parents wouldn’t go with their company!!!! Are you kidding me!?!?!? BUT WAIT, It gets better!!! After we get home the company van shows up to spray our freaking house!!! WOW!! NO MEANS NO!!!! ANNDDD No need to respond with the same response all the other one star reviews you get! No I don’t want to text you and I’m sure you don’t want to “look” into this further! HA! What a joke this company is! I will make sure everyone I know will never use you guys! Including my neighbors!

Connor Schehen

I’m not usually a fan of door to door sales but they showed up at the right time. I had called a handful of local companies that never got back to me. After a few weeks I gave up after taking care of a sugar and pop up myself. They offered a great initial cost and were out the next day. So far so good, they were polite, on time, and I’m excited to see a decrease of spiders and bugs!

libby pitts

Breakdown of my aptive experience: Service techs are very friendly, products used didn’t seem to help with my pest control needs, and the overall reason for the one star review is because of the promotions they use to talk you into service. I was offered a “name your price” service year long promotion. I read the contract after signing it and during the time I was talked into the service I did ask the service rep. what the catch was and he said no catch. They catch is you have to pay $250 towards your total first visit. No other monies you pay (except the amount you decide to pay that day with the “name your price”) count towards the $250 initial visit that they sign you up with. I figured after keeping the service and paying a total of $250 with quarterly visits I will have satisfied my end of the contract and can cancel my year long service agreement. Not the case. I paid $50 on my first visit and they wanted $200 more to cancel, but I have had 2 visits since the first and have paid over $200 dollars on those other visits. The products that they used did not help my pest problem and they are only interested in trying to get you to say yes to continuing your service agreement with them. They ignore any opinions you have and don’t care to satisfy the customers concerns with the ridiculous contract that you go into with them. *Addition to original review: I do not feel the need to text more details; however, the best advice for better service is to NOT have representatives sell you something that it isn't ("name your price" is not name your price, you as a company have decided that it is a year long contract with required quarterly visits, the minimum cost for these visits need to be discussed and a clear confirmation of the understanding that if you cancel the year long contract, you will be obliged to pay up to $250 minus whatever you "named" as your beginning service price) a clear understanding is not for the representative to say to the customer that there is no catch. I of course should have read the contract better before signing it, but I was caught off guard, hands full, and the sales pitch and professionally behavior of the representative won me over. The only way I was able to not have to owe more money in addition to what I had already paid was by telling the corporate manager that I would write a review on google of my experience, so the advice on corporate manager interactions with customers is to understand when they have lost a customer and try to work out an agreement before the customer feels really upset and unheard, because the only thing that the corporate manager could say is, "'well, we don't want to lose you as a customer..." but I had said several times I was done being a customer of aptive.*

Lisa Gibert

The people have been professional and timely. The options for connecting with them are many and I have been impressed with their attentiveness so far. Seems like an outstanding choice!

Gene T

This review is not on their product because didn’t sign up for it. Review is on sales person that comes to your door to sell their service. This young kid was extremely pushy on me to sign for the service. I kindly let him know more than 8x that I will be just fine without the service and he kept repeating that “ya you will be just fine with this service”. Got really annoying. Also brought up my kids and wife like he knows what’s best for them as if he cares that much when he’s just a kid himself. Not a good first impression

Sabrina Miller Bleakley

Door to door sales is a tough job. Connor was extremely polite, knowledgeable and he knew his job! He did an excellent job helping us to understand what all Aptive Environment does. When the tech Joshua came out later, I was shocked at how detailed and thorough he was. Not to mention they gave us a neighborhood deal we could not refuse. Anyone looking for pest control, give these guys a shot!

michael allen

The service person was wonderful. He came and discussed everything he did and asked if there anything else. He was quite friendly and professional .

Myra Abou-Jamous

Bo came to our home and recommended that we try your pest control program. Bo explained to us all the benefits of the program so we decided to go with it initially for this year. Hoping to complete our contract with you. As well Lisa provided great customer service while she was explaining to me how the products work and why they are beneficial. She was extremely thorough. I greatly appreciated her patience and explaining everything to me and why it's so important to take care of our home. Lisa was very concerned about the environment and how the product should be used to benefit all aspects of pest control. Thank you both Bo and Lisa, sincerely the Abou-Jamous family

Stacie Logreco

They were freindly and informative...if i had a problem..they addressed. I will continue. To use them and will recommend

Vishwas Setty

Colin was very polite and professional and explained the benefits and their process of pest control, followed up very well. And the first visit was great. Forgot the name of the person but he did a wonderful job. I can say within 3 to 4 days I could see the change. I would definitely recommended Aptive to any residences in Sherwood, Portland and around.

Todd Fennell

Great young man came explained the process, got to work and finnished. Will take a little time to see the results , but no complaints yet