Reviews of Insight Pest Solutions - Cincinnati, OH (Pest Control)

Jeanie Brewer

Kevin could not have been more helpful! He listened to my concerns and addressed each one. Also, he was very kind and friendly. He even made friends with my dog!! Thanks

Dave Meyer

They did not show us for the first appointment that was a re-treatment because pests were coming back. For the second appointment, they called midway thru the appointment window and said the would be 30-45 minutes late. We could not wait so we cancelled. For the third appointment, they showed up on time and they were very good. —- it should not take 3 appointments to get things taken care of. I would not recommend them!!

Hani Naqvi

The staff was excellent and explained policies in detail before execution. It is too soon to say how effective the insecticide is but they did a thorough job.

Richard Soller

We were not in town when service was provided. Had no contact with provider.

Cindy DeWitt

Kevin did an excellent job and was extremely professional. Very personable. Would highly recommend to others! Cynthia DeWitt

Mary Beth Donelan

Very knowledgeable both on the phone when inquiring and the tech that did the work. On time service as well which is always a plus for me.

Terri Meyers

Sean was very informative. He carefully treated our home and told us what he did and why he did it. Thanks for the great service.

Shilpa Pathak

Andrew did a nice initial sales pitch and Michael lived to it in the first visit. Michael explained what all he is doing and places stickys in basement, garage and sprayed inside and outside. We hope it keeps described pests out of our home. A great start....

Amy Handermann

If I could give less than one star I would. Do Not use this company!! We had bugs keep coming and it was impossible to get them to come out. Then when I said I want to cancel they sent me a bill for 349 dollars!! Just trying to warn everyone!

Shaojun Zhang

The customer service is good and it's getting better (e.g. online account). But I feel there're many things the technicians cannot or won't do. Once I asked a technician if he could help deal with the spiders in my basement and he said no. The time the technicians spend on my property is a little bit lacking based on the price they charge. I hope the technicians can care more about the customers and go the extra mile.

Matt Stewart

Thanks Insight for taking care of the ants. They were driving us crazy. I am always skeptical of someone knocking on my door but after learning more about what they would do to take care of our problem we decided to pull the trigger. They not only saved me a ton of money but also followed through and took care of the ants.

Jeffrey Gerth

Great knowledge, great service, effective solutions

Laura Scheffler

Andy was clear and concise about his product and service. Made good sense given my location next to the field. Bugs and mice have been a staple for a number of years. Kevin was on time. Thoroughly explained what he was going to be doing and the substances he would be using. Also explained that the treatment would stir up the critters for a few days until they encountered the treatment. Then they would die.

Cathy McVey

Clear information, pleasant technician.

Deborah Hafner

Great job!

Jamie Campbell

Our Insight technician was very thorough and addressed all of my concerns. He also completed an interior service on the spot since I was home and available to give him access to the house. This was our third quarterly treatment and we have been very pleased with the service.

Austin Adams

These guys are awesome! I've used several different companies in the past but this has by far been my best experience. They are very detail oriented which is exactly what I needed. On top of that the customer service is fantastic.

Sheryl Fitz

Michael did a good job. Nice guy, friendly and thorough.

anne moran

We were very pleased with our experience. Our tech was very professional and listened to our concerns.

Barbara Williams

Explained everything done, very informative and courteous...thank you Jason.

cory d

These guys are the best! I loved working with David and Andrew! They sure go above and beyond to customize a service better than other companies! Thank you Insight!

Alice Brown

Michael arrived on time & took the time to explain everything to me in detail. He addressed the concerns I had, with a solution to that concern.

NightMagic224

I received my second quarterly treatment last week. It was night and day better than the first one. Troy, my technician was accompanied by another man, who I believed was the new region manager. I initially contracted for the service for three issues: ants, spiders, and most importantly, moles. The technician providing the first service in June was very quick, and even indicated that it was his last day, which gave me little hope as to the quality of the work. However, within a couple of weeks, the ants appeared nonexistent, the spiders were gone (although the webs started reappearing about a month and a half later), but the mole situation, if anything, appeared to be worse than ever. If I had rated the service then, I would have probably given it one star, two at best. Last week's service was the exact opposite. Troy and his manager were here for over an hour, as I explained the issues and results I had seen, both positive and negative. We walked the property, including all the mole hills and raised tunnel areas. While the invoice indicated the exact same chemical type and quantity was applied, it was obvious Troy was more dedicated and detailed in his application than the technician performing the first treatment was, and clearly knew what he was doing. The manager, meanwhile. was examining the mole situation, and baiting the hills with gummy worms. Based on the thoroughness of the treatment, I would have rated this visit five stars. With it only being almost a week later, it is too early to draw any final conclusions about how effective this latest treatment was. The ants are still gone, and so far, no new spider webs. As for the moles, I think the activity has decreased. Normally after stomping down and removing the piles of fresh dirt, the following day there are usually at least one or two new piles, and during the course of a week, nearly a dozen (the problem is bad). I can honestly say in the five days since treatment, I only see two new piles, which is a definite improvement. Time will tell if it stays that way. In summary, I think the effectiveness of this service is highly dependent on the technician you get. Their products many be effective, but like anything else, if not applied properly, won't work. Since both of these treatments were at the extreme opposite ends of the service scale, I'll reserve final judgment until after my next quarterly visit, before deciding if I will renew for next year.

Gary Caudill

3 weeks ago a door to door salesman came by and talked me into giving them a try. I was told they would come out later that day then quarterly. yesterday I get a call saying someone would be out again today which is not quarterly. I told them I wasn't happy with the results after the first treatment and I wanted to just cancel the whole thing. after the guy told me face to face I can cancel at any time they tell me I have to pay for all the treatments for the whole year and pay and early termination.

Crystal Pignone

Kevin and Andrew saved the day Saturday! I had placed a call to another pest control company and a few minutes later Andrew rang my doorbell offering low prices and same day service! Kevin had arrived an hour later, answered many questions and provided excellent, professional services! I will continue doing business with Insight Pest Control!

Rosemary Butler

I have been a customer of Insight since moving to my new home three months ago. The technician today, Sean, listened to my spider issues, asked questions about where I had seen them and treated them accordingly. He removed outside webs all around my home and placed glue boards just inside my garage to help stop the spiders....as well as field mice....from entering the garage. He gave me tips including frequent web removal inside the house to discourage the spiders. He was neat and clean, covered his feet before entering the house, answered all my questions and respected my concerns. All in all....a good experience.

Robert Bauer

They were there the day scheduled. They finished quickly and were gone

Cheryl Kraeutler

Everyone has explained the process well and was respectful of my home.

Angelica Shively

I highly recommend this company for pest control service. They are professional and friendly. The cost is the expected amount for quarterly services. They offer indoor and outdoor services including add-on protection for ticks in your yard. I am very happy with the quality of the service and we have had no bugs in our house all year!

David Tobergte

Michael was the service person that came to our house. He was very thorough in explaining the process he would use and covered any questions we had. It was obvious he wanted to be sure we understood everything. He was on time and very professional.

Kay Foster

My technician, Troy Herdman, was thorough, efficient, and pleasant. I was pleased with the treatment.

Tom Martin

Persistant aggressive salesman. Just wouldn't leave. Above the West Chester Township law to apply for a solicitation permit.