Reviews of MMPC (Pest Control)

Christina Bennett

I continue to have fantastic experiences with M&M. The staff is outstanding and their customer service is unparalleled. I have worked with multiple team members and have always received the same excellent treatment. I've used them for bed bug inspection, purchasing of extermination products (eg ZappBug) and also have frequently used their bug id email service. They gave me incredible peace of mind this summer when I discovered bugs in a hotel bed by reviewing photos within 10 minutes and confirmed what they were (fortunately not beg begs!), thus preventing me from panicking and allowing me to enjoy my vacation. At 11:30 tonight (on a Friday, no less) I emailed about how to eliminate bugs I had just found (not expecting a response until tomorrow or even Monday) and had responses from two team members in less than 30 minutes. I cannot recommend them enough. Having suffered through the trauma of a bed bug infestation a few years back, I am so appreciative of their kind, thoughtful, patient and thorough responses to any questions I have. I cannot recommend them enough. If you ever have pest control problems in NYC they are definitely the people to call. Thank you M&M Team, you are the BEST!!!

Christine Golub

There's a reason that this place has such excellent reviews - I found M&M on Yelp after spotting carpenter ants in our basement. I spoke to someone on the phone and was able to schedule someone to come right away. Raymond and Anthony came on time and were both very kind, considerate (took off their shoes), and provided very detailed explanations. They gave a lot of information on carpenter ants, showed me their entry points, walked me through their plan of attack and why they were doing each step. It was not cheap, but Raymond also walked me through some less expensive alternatives (combo of them doing less exhaustive treatments and us doing some home treatments) as well and allowed me to decide what I was most comfortable with that would be safe for my young children and dogs. They came a few days later to carry out the plan we agreed upon, and I could not be happier. Ants are gone, and I feel confident my home is protected. They left our home clean, and also did a walk through around the periphery of my house to ensure no other entry points were left compromised. Raymond really went above and beyond to explain everything, as well as what to keep an eye out for in the future. Fast forward a few months after the treatment and I called again to ask advice on what to do about mosquitoes. Raymond spent a great deal of time on the phone walking me through what I could do and that coming in would hopefully not be necessary. He really cared about my home and family and doing what was best financially/safety wise with maximum effectiveness. They also ID bugs for free in case you're worried about any critters. These guys really take great care and pride in their work and I could not be happier recommending them!

Tara Quimby

Herbie and Dexter ,his beagle ,were very knowledgeable! Put us at ease, beyond belief ! What we thought were bed bugs was actuslly carpet Beatles. Gave us lots of practical solutions

cami raben

When you are dealing with something as traumatic and emotionally draining as bed bugs, these are the people you want on your side. After 6+ months of fighting bugs, my husband and I were no closer to getting rid of them than we were when we first found them. The pest control company our landlord had employed to help us had even given up trying. We wanted our lives back and had zero hope. A friend of mine suggested I reach out to M&M and, within five minutes of writing them I had an email back outlining a plan of action. They told us that there was no reason to give up hope and that they would help us take back our lives and our belongings from these tenacious creatures. M&M delivered on that promise and then some! M&M and all of its employees were kind to us, patient and extremely informative every step of the way. They treated my husband and I with respect, always answering our calls or returning our emails in a timely and professional manner. After literally being screamed at by our previous pest control company, the respect with which M&M handled our business was a breath of fresh air. And even though we have been bed bug free for almost three months, M&M is still happy to take our calls and offer their bug-identification services if we find anything even vaguely resembling a bed bug in our home. If you are here reading reviews of pest control companies, it is likely because you are in need of pest control services. To you, all I have to say is: LOOK NO FURTHER. This is the best company out there and they WILLl help you take your lives back from whatever kind of pest you might be battling.

Rachel L

First let me say that I didn't actually have pests, so I didn't have treatment from M&M in my home. However, I was so impressed by their assistance I wanted to write a review. I called M&M to inquire about the cost of a dog inspection because I had a fear of bedbugs due to some strange bites on my neck. Rather than immediately scheduling a costly appointment Timothy calmly talked to me for about 15 minutes about what problems I was having. At the end he said he didn't think I had bedbugs, but suggested I try a few other options to figure out what was going on. Turned out he was absolutely right and saved me the cost of the inspection. The other services I called did not go through this but rather jumped direct to recommending a costly inspection. While I didn't have a need to use M&M's services (thankfully!) I would absolutely call them in the future if I did need pest control. Thanks Timothy and M&M!

Susan Snow

I have had the experience of working with Tim staff of m and m They have all been kind helpful patient knowledgeable and also willing to go above and beyond to help and understand the the tremendous process involved in preparing to eliminate the bug situation They were sensitive and I truly believe that Tim’s detailed help finally got The landlord to finally treat the building issue in a methodical way to eliminate the issue once and for all Thanks and love to them all

Kanella Glimenakis

We were completely frantic when we found our place had a possible rodent issue. Based on reviews we hired MMPC to come in. Best decision we ever made and can’t thank them enough! 100% worth it

Leah Daisy

Really appreciated the people who helped me over the phone and the inspector they sent. Everything is done efficiently and very well organized. Best of all I don't have bed bugs!

Chelsea Keys

We found a strange bug in our apartment and were terrified it was a bed bug. I called M&M right away and they gave me an email address to send a photo to. Daniel emailed back within 5 minutes and confirmed it was a shiny beetle (thank goodness) and was harmless. Highly recommend!

Leigh Chairman

Kindest people and so fantastic at what they do. We’ve hired other companies in the past and ended up paying much more for nothing. MMPC gets to the route of the problem for long term solutions. Would highly recommend them to all.

Leslie Wenner

Very helpful over the phone with a bed bug problem thank you

Jim Randolph

I believed my daughter had bedbug bites so I called MMPC immediately. I felt more comfortable hiring them opposed to others being that they’re eco-friendly, especially having kids. They were exceptionally thorough and most of all respectful of our living space and belongings. 5 stars hands down

Sarah McDowell

Emailed about a pest identification and got a response within 2 hours! Very detailed and helpful at no cost. Thanks so much.

Lauren-Glenn Davitian

We are big fans. 1. A real person answers the phone. 2. The technician responds promptly. 3. Appointments are made in a timely manner. 4. The work gets completed, on time and professionally. Recommend strongly!

Liz Miersch

The level of professionalism and knowledge with this company is uncanny. I can't say enough good things about them. We've had issues with mice and water bugs for years in a previous apartment, so we've seen our share of exterminators, and this company is lightyears ahead of everyone else we've tried. Not only did they do the job, but they actually CARED that our baby, who is going to start crawling soon, had a safe place to do so. I would recommend them to anyone having any kind of issues. They seem to have a wide range of specializations, and the training and certifications the employees have are very impressive. Ask for Raymond if you can. He was awesome.

Katherine Andersen

Timothy, Sergio, and the whole team at M&M were incredibly wonderful. Responsive, kind, detailed in their explanations, they were always available to help us and did a very thorough job. We've gone to them in the past, and I'm certain will again, should another issue ever arise.

Brian Kim

I lived in Manhattan for some time and recently moved to Downtown Brooklyn. NYC... you know how the place is when it comes to pests. It's the home ground for them. Recently I found a possible roach in my new home. It's a relatively new condo. I panicked when I saw one as one of the reasons I moved was the stress of living in an old Manhattan building. I contacted M&M a few times regarding the identification of pests. I contacted them via Yelp and their official website, and Loren reached me back within an hour even on weekends. He was accommodating, informative and professional. I emailed him the pictures of the possible roach, and he took his time identifying it which I appreciated. It's much better than give a glimpse of it and guess what it is. He called me back and confirmed they were in fact not roaches but only beetles that just kinda resemble baby roaches! He didn't hurry to explain what it was but took his time in a professional matter on the phone. He even advised treatments of the beetles and assured me it's nothing to worry. Most other companies try to suck every penny out of you for just identifying bugs or even send technicians with fees. I've heard some companies just straight out lie to get more money out of you. M&M has been honest and professional. I'll definitely contact them back for identification and pest control in the future. I'm just so glad they were not serious pests! Thanks again!

INFAMOUS PiiTO

Very impressed with the response time and overall experience.

Olivia Morrissey

Loren was extremely helpful. When I called in a panic on a Sunday morning, he asked me to send him a picture to confirm whether an exterminator was actually needed. He helped me identify the insects as non-harmful, and recommended some at home treatments I could try first before anyone came out for a more intensive approach. I was very grateful for his quick response, especially since it was provided totally free of charge. Would definitely go back to M&M again in the future!

J

For no charge they helped me identify a pest by photograph. Ami was very professional and informative. Thanks MMPC!!

Max Blum-Campo

Emailed them photos of a bug I found; after a brief SNAFU in which one of their workers' email addresses wasn't working, they got the photos and stayed after hours to get back to me, and they let me know honestly that it was not a bedbug. Very pleasant and professional experience.

Jose Avegno

Their free pest ID service is helpful m, friendly, and fast! Thank you!

Casey Marie

I am a HUGE fan of the team at M&M! A previous landlord used them for a major job and they were amazing throughout the whole process. Experts in their field and kind above all else. Obviously dealing with customers who are going through stressful times, they were available for questions and advice whenever needed. I've contacted them multiple times after I moved out of that apartment to weigh in on concerns I've had and they are always quick to respond and provide insight. I am so thankful for their identification services and the ability to have a trusted experts available when needed. I would highly recommend working with M&M if you (unfortunately) need to.

Henry Zheng

M&M did termite liquid treatment for my house. They come in two people. They are very professional and did their job according to the procedures. Highly recommended.

Awareness

I don’t like to be reviewing publicly but have to be aware others about their treatment and sloppy customer services. I call them because of good reviews online and really disappointed with their treatment which I spent more than $500... can’t believe how they can do with my hard earn money. Seriously even 1 star not deserved

Juliana Turner

Excellent on their job. Highly recommended company.

Linda Yon

It's not easy to find an honest company in New York that doesn't try to rip you off or use fear to trick you into paying exorbitant amounts just to get a consultation. I called at 10pm on a Friday night to identify bugs I had found. After sending them several pictures they verified that it was nothing more than a beetle. Several other pest control places I had called either told me they had no idea how much it would even cost for someone to inspect it or quoted me something astronomical just to have someone come by. I now have peace of mind knowing that the bugs are nothing to worry about. I don't remember the last time any service in the city provided such exceptional customer service with the friendliness you would expect in a small town. Ami Schrager was the most helpful and pleasant person to deal with. This will be my first stop for any pest issues and I will highly recommend to any friends who might need the service.

Chris Thompson

I have used M&M several times, and I cannot recommend them strongly enough. Their team was very thorough and reassuring through a stressful bed bug situation. They have even been kind enough to perform an insect identification and give advice via phone and email while I was on vacation in another city. Stan, Loren, and Daniel have all been prompt and professional.

Veronica Smith

M&M were amazing. Their customer service was great- Jason replied to our phone message immediately and set me up with an appointment within 1 day of the call- and the team that came to the apartment was extremely thorough. Herbie and Dexter (the beagle!) did a fantastic job of walking me through the process and explaining next steps, if necessary. I would definitely use their services again and can not recommend them enough.

Stacey Hughes

I first used M&M a couple years ago.I moved into a bed bug infested apartment (and out of it within 6 days.) When I told the landlord that there was a problem, he sent his own exterminator to inspect. It was a sketchy character that determined that there was no problem. I knew he was wrong. I was covered in bites that were all welted up. I decided to get a second opinion. I was referred to M&M from a friend of a friend. That same day they were able to send out an inspector with a dog. Of course they determined that there was in fact an infestation. They recorded the whereabouts and extent of their findings and gave me a copy. Thank goodness!!! I attribute the use of M&M to being able to get back all of my money from the lease. The landlord could have sued me for breaking the lease, but because of my inspection papers from M&M I was able to prove that I had moved into a problem, that was already in the building. (I also knocked on neighbors doors, and was told that the lady before me had a bad bed bug problem, which the landlords conveniently failed to mention to me.) The landlord had also signed a form stating that there was no bed bugs in the building (let alone apt) in the last year. ANYHOW... the landlord AND the Realtor ended up giving me all of my money back, plus some money for damages. With my inspection from M&M I was able to prove that they had fraudulently induced me into the lease, (by telling me there was no infestation they knew of, when there clearly was.) Fast forward a few months and I'm in my new place, I have just taken some things out of storage, and I am paranoid as ever. Once again I call them up and they have an inspector and dog come over discreetly to inspect right away. Thank goodness there is no problem. Since then I have emailed and called Timothy numerous times, due to random bites or bugs in my apartment. He is always willing to help in any way, and look at photos of the bugs I find. Thank god, it has not been bed bugs!!! M&M are very professional. They have been so great to help me out/reassure me by phone/email for free too. They are fair, and will help if they can without making you use a service that costs money. I am so thankful for them, and would recommend them in a heartbeat!

Jeff Graham

I spoke with Loren on the phone this morning after waking up to what I assume is bed bug bites. He took his time asking me questions about the condition of the bites, my apartment and he answered all of my questions. He did so much to put my mind at ease as I was all but ready to throw away my mattress and half my wardrobe (maybe not that dramatic but you get the idea). Much appreciated!

Ria Cleaning

We was very happy with the service! Definitely will use them again in the future! Friendly and on time ! They know what they have to do and answer all our questions!

Jessica Herstein

I had a mouse issue and M&M Pest Control solved the problem and their customer service was A+++++! They were extremely responsive over email and did a really thorough job in my apt. I would recommend them to anyone with an issue. They know their stuff and stand by their work. Very happy with them. You won't be disappointed.

Em Joseph

This place is incredible! They assisted me every step of the way, made everything super clear and were available 24/7 with questions and support. Can't recommend them more highly!

Tucker Santoro

Best of the best! They get it done right the first time. Saved us!

Hab Le Hibou

Ghourri Smart Art

Peter Frank

M2M is a rare treasure in NYC. Compassionate, competent, responsive, and fair. I recommend M2M to any friend that has even the slightest pest concern.

Liz Zimiles

These guys are amazing. You can email them a photo of a bug 7 days a week and they will get back to immediately with what it is and if you should be concerned.

Kim D

If i could give them ten stars I would. After waking with a few bites on my leg, I googled the images, freaked out that it looked like bed bugs and thanks to other Yelpers found M&M pest control. I also researched the dogs that have the NESDA certification and found they have 3. I have an insect phobia and they were compassionate, understanding, and FAST. I had the adorable genius dog over immediately. Much to my dismay, she confirmed bugs in my bed frame. M&M was so fast- calling me even late that night to schedule and to walk me through next steps, and to recommend the amazing prep company who also called me back immediately late at night on a holiday weekend! I’m conclusion my problem was only in my bed frame thanks to M&M for being there and working so quickly. Everyone I spoke to or met from the company - Loren and then Timothy who walked me through everything was so kind, helpful and calmed me through the entire process. I have an infant and Timothy even scheduled the visits so I wouldn’t be overwhelmed with disrupting naptime and feedings. I am beyond grateful. Then the men arrived- again the kindest - did their hard work- tarped the door and even put tape on the zipper so I would feel at ease that a bug couldn’t escape. Thank you Anthony! Yesterday they returned for round 2- confirmed that we were lucky to get to our problem early as nothing was found. I cannot thank M&M enough for being incredibly fast, professional, helpful and for making dealing with my little nightmare as easy as possible. This company has heart and really cares! If you have any kind of infestation, leave it in their hands! You’ll be so happy and grateful!

A-Extermination Exterminateur

there great

Francesca M

Can’t thank these guys enough. Lifesavers and the best in the area!

Tsuguto Kasuga

M&M Pest Control not only got rid of the bedbugs from the apartment, but also left instructions to keep it pest free. Went above and beyond, and I am grateful. Would recommend to anyone having issues with pests.

Victoria Tragianopoulos

Photo of Vicky T. 0 friends 1 review Vicky T. Astoria, Queens, NY 5.0 star rating9/8/2015 Wow where do I start! I discovered bedbugs in my homebound elderly moms apartment one night around 9pm. I was frantic and besides myself thinking now what. I started searching exterminators and figured who is possibly going to call me at this time and deal with me. I called 3 companies and needless to say Ami from M&M called me in 15 minutes and helped calm me down and guide me through how to get through the night. They immediately scheduled a canine inspection for the next day. Stanley showed up with his cute pup and confirmed my mom had bedbugs on moms recliner, phone jack, and home aids bed. It was an assumption at the time but we were pretty sure the home Attendent had brought them into the house. We were in the process of moving mom to a new apt across the street so it was recommended we fumigate everything on a truck and bring everything to the new home fresh and bed bug free. That's exactly what we did. Had new apartment inspected by M&M and were clear. We did everything on point threw out bed, got a new one, washed everything, purchased the zapbug for home Attendent to use. Spent lots of money to do it right only for the home Attendent to BRING THEM BACK!!! I called M&M in tears!!!! They were incredible.... They immediately sent someone back for anothe canine inspection Georgie with Speckles and confirmed they were back. They discounted the charge. Then they provided a complimentary inspection at the home attendants home and confirmed she had them but neglected to tell us knowing all the money we spent with the fumigation company "moving right along" thousands of $'s. Moving right along was not willing to help in any way shape or form given these circumstances. M&M helped me get through it all again. Keep in mind there was nothing in it for M &M Other Than compassion. M&M helped me get 2 pieces of furniture refumigated at a minimal charge. They also provided free freezing treatment in the home and I only paid a very small amount, $200. Meanwhile that service costs $1,000 plus. In summary, INCREDIBLE professional, COMPASSIONATE people and company! I want to thank the entire team at M & M, -Ami, Tim, Stanley, Anthony, Georgie for everything you did for me and my mom. Honestly don't bother researching other companies. M&M IS TRUTHFUL, HONEST, COMPASSIONATE and only look to remedy the situation. I can actually say I owe them!!!!

Hsin-I Kao

MMPC overall did an excellent job in termite treatment for our house. Kyle, the inspector is very professional and responsive in attending our needs. I also appreciate Mr. Gao very much for his excellent service and his dedication . He is very knowledgeable and a top notch professional in termite treatment. Overall, thumbs up for their service.

Beth Bohart

Incredible customer service, fast turn around from initial inquiry phone call, and extremely knowledgeable and personable. Thank you Shaun! Immense gratitude to Roxy and her expert handler, Barry!! He and his K9 superhero gave us the peace of mind we so desperately needed.

Caitlin Hastings

I have sent this company two different photos of insects for them to identify. This is an incredible service that they offer FREE OF CHARGE. I can't say enough good things about their exceptional customer service. Their response time is unbeatable. They definitely understand how stressful pests can be, and show it by how quickly they get back to you. This company is extremely professional and I would recommend them to anyone.

David Lange

Thankfully, I haven't had to have M&M come to my apartment to exterminate or inspect, but if I had to choose one this would be the company! I've emailed them with photo's of bugs I've found and they are so quick to email me back with their honest opinion of what it looks like and how to prevent them from getting into the apartment. It's a good feeling knowing that they care about the well-being of their customers or just people like me who are concerned and curious if they have a bed bug problem.

Benjamin Friedman

Thought I had bed bugs, MMPC had a K9 unit out the very next day to check my apartment and let us know we were fine. Herbert (the inspector) and Dexter (the K9) were friendly, professional, and thorough. Huge help putting my mind at rest.

Richard Lin

I called M&M Pest Control a week ago, regarding a bug issue. They were quick in their response and identification of what bug I had. From There they scheduled a canine inspection and identified all the problem areas. As of today, I am bedbug free. They were quick and knowledgeable and I would recommend this company to anyone with pest issues.

Shannon B Moore

Timothy helped me to the best of his knowledge with my not so great picture! He responded very quickly to every email. I wish I were in the same vicinity as he so he could treat my problem personally.

Davey Acevedo

Extremely professional, prompt, and actual experts at their craft. Much appreciated guys!

Shirley To

Had a great experience with MMPC. The staff was very knowledgeable and helpful. They explained the process to us in detail and made sure to answer our questions. They did a detail check of our house for pests and provided an inspection report for records. Overall great experience and will definitely recommend to others.

Tom Quinn

Awesome company. Needed a bedbug inspection for my girlfriend's apartment in Brooklyn after we learned that someone in the building has bedbug so we called M&M. Excellent customer service and the bedbug inspector and his dog was very professional. Fortunately, my girlfriend does NOT have bedbugs and the inspection gave us a peace of mind! Thank you M&M.

Janice Theard

Recently hired them for inspection and they are efficient, informative, and super pleasant! Recently worked with Barry and Roxy and they were amazing! Before my appointment, Stephanie responded to all my questions and emails and helped me feel fully prepared for my inspection. Would highly recommend to anyone!

Martha Dwyer

Very quick to respond to my inquiry and schedule an inspection. Inspection was on time and efficient and report was delivered immediately. Many people say bed bug inspectors give false positives to get more business. My report was negative.

Jessika McQueen

I have received incredible customer service from this company, time and time again. I had an inspection done by them, and they were very prompt, respectful, and responsive. I have reached out to them a few times since with inquiries, and I always receive such helpful and immediate responses. Highly recommend them!

Whitney Green

Outstanding customer service is what you can expect from MMPC. Their customer service representatives take the time to walk you through the process and help you find the best solution for your situation. I was worried that I had bed bugs in my apartment recently and Herbie came to my place immediately and did an inspection. Thankfully, there were no bugs. I could sleep soundly that night knowing everything was fine. If I do notice any pests in the future, I will always use MMPC.

Rose Leong

Just called for service and the answering service representative Joyce from communication solutions said she was unable to forward my name and telephone number to the owner because they had a long list of questions to ask.

Dale Frederick

This company is FANTASTIC. We had a bed bug infestation and our landlord refused to properly treat the apartment. They did only a visual inspection and spot treatment. We were absolutely without confidence and called M&M. They came in with a canine and did a proper inspection of the premises. When the dog located something in the walls they called me over to be present when it opened and the paint cracked so that I could see the finding for myself...bedbugs. The landlord still only offered to do another perfunctory treatment and M&M came back and did a second inspection when we were bitten in another room and again found bed bugs. Thanks to them we were able to break our lease and move out of the apartment because our landlord refused to treat the apartment properly or accept the canine inspection!! The inspectors were super polite and friendly. The company was extremely professional and helpful in explaining the process and giving us alternatives on how best to treat all of our belongings and to kill the infestation. If you are experiencing an infestation you know that you are robbed of peace of mind and comfortable sleep. After having our belongings moved and fumigated we have since been able to sleep comfortably and rest easy again. I highly recommend M&M and I rarely do internet recommendations!

Liza Stirneman

$150 inspection fee waste money.

Cindy D. Hanson

I cannot say enough about my experience with M&M - from the initial call with Stan, the inspection with Alan and the actual proofing with Joe. Amazing!! Thoughtful, caring and thorough. My heart is now resting easy. Thank you, thank you, thank you.

Carolyn R

I couldn't believe how quickly the pest ID service got back to me to identify the photo I submitted. I was in the midst of full blown panic that the bug I found was a bed bug but the entomologist that called me on the phone calmly asserted that it was not a bed bug. He promptly identified what type of insect it was, described its characteristics and how to get rid of them. I am grateful that there are people out there who can identify a bug from a cell phone photo and put my racing mind at ease. Prompt, professional, knowledgable. I highly recommend.

Chelsea Madden

Really great service to work with! I would highly recommend them to anyone!

Maddie Montes De Oca

I found some a bed bug at my boyfriend’s apartment and was terrified that I had brought them back to my apartment. I actually had an appointment scheduled with another NESDCA certified inspection center but they never showed up. I looked for another certified center and found MMPC - everything happens for a reason! Stephanie was very patient and calm with my paranoid self and scheduled me for an inspection less than 2 hrs from when I called. Herbie and Dex came over promptly and gave me the all clear - Thank God! Not only did Herbie listen and answer all of my questions calmly, but he also responded promptly to a text I sent him after the appointment asking for preventative recommendations. Dex was a sniffing superstar, too (don’t want to ignore him in my review as he did a lot of the work!). I hope I don’t have a need for MMPC again, but if I do I know I’ll be in good hands.

David Demnitz

I took a bug I'd caught to the Orchard Street storefront in lower Manhattan and they identified it using a microphone for no charge. I was very satisfied with their service.

Angel Hu

I could not have asked for a better team to work with throughout my saga with bedbugs. On Saturday evening, I sighted a bedbug. On Sunday morning, I called M&M and unleashed all of my neurosis to Tim. I told him about the crumbling reality of my life since seeing a bedbug, and I detailed how I've been throwing away and cleaning every household item. His voice calm and rational, his approach was reassuring and sensitive to my needs. He listened to the sounds of my anxiety, and he told me that it would be ok. At that time, nothing soothed me more than his professional suggestion. Although he was booked that morning, he made it work. The team called me 10 minutes because arriving and showed up at 11am. The inspection was thorough and professional. The guy answered all of my questions and made me feel a lot less hysterical at the end of the appointment. After the inspection, Tim sent me a detailed report with photos and description of the problem. I called him to discuss next steps. His patience and expertise in this field was evident in our conversations. This is the best customer service I have ever experienced. Thank you for being awesome.

Michael Kelter

Very positive experience (given the circumstances). Professional staff, customer service went above and beyond, and good results. We would recommend them wholeheartedly.

Nava Friedman

I just submitted a photo of something I thought was a bedbug, and they got back to me in under 10 minutes with a full explanation of what it actually was (thankfully, not a bedbug). Very thankful for the quick service and resulting peace of mind!

Lauren Stein

M&M Pest was amazing! It is pretty hard to imagine raving about any experience involving bed bugs - and if you’re reading this review you probably know what I mean. I would not wish this on anyone, but these guys were there for every question, extremely responsive, and so professional. Most importantly, they really know what they are doing and their comprehensive method eliminated the problem for us. We worked mostly with Daniel, who was fantastic, but their inspector and treatment team were also nothing but great. After it was all over, we saw a small bug that looked like a bed bug about 5 weeks after the second treatment. We panicked, and sent a late night email to Daniel with a photo attached. He wasn’t in the office at that time, but Jason responded within 10 minutes telling us it was a shiny spider beetle and explaining how he knew/how to avoid an infestation of those bugs also. This experience is a perfect example of how this team works together to make the experience as positive as possible - calming anxieties as quickly as they can, stepping in for each other so you have support when you need it, and being very knowledgeable about the subject. I can’t recommend them enough!

Jamie Yang

The staff at M&M was extremely professional and friendly. They were very quick and helpful in walking me through the steps to getting rid of the bedbugs in my apartment. 10/10 would recommend this company to anyone who has a pest control problem.

Camila Kerwin

I've relied on these guys for years now. First, when I had roaches in the ground floor apartment of an old building. The issue was so upsetting and difficult to control I was on the brink of breaking my lease -- my fear of roaches is phobia-level. They came and sealed every nook and cranny, and even followed up with me unprompted some time later to see how everything was going. I didn't see a single other critter for the remainder of my time there. I was a nonbeliever in the effectiveness of extermination and AMAZED with the difference. Now, I've had to call upon them again (recently moved into another old building..when will I learn). Within the first week, I saw a big roach -- the flying kind, the stuff of nightmares. They responded right away. Kevin, who I'd worked with the first time years before, came and assessed everything and his team sealed everything up. I didn't see another one again for another four months, when the weather got warmer and new cracks formed. They came again for *free* to patch up the new problem areas. Haven't seen another since. These guys are just the best, most compassionate, timely and effective team. Would highly highly recommend!! Also, shout out to Jason for getting back to me so quick to help ID a little bug I found in my bathroom and verifying that it wasn't a bedbug!!

Heather Lindner

My husband and I have two young children, so as you can imagine any type of pest issue is the last thing we needed. We were so pleased with the quality of service and expertise. Much appreciated!

Jaclyn M

Timothy provided excellent customer service via consultation support for a concern I had. I showed him a picture very late at night and he promptly responded with informative feedback.

Margaret Omori

The whole process was smooth and stress free. I spoke to knowledgeable people on the phone to set up an appointment. They were able to set one up next day. Herbie and Dex were on time and very professional and friendly. They put my mind at ease. I highly recommend this company.

paul yoon

I haven't used them for their physical services but they were great in helping me identify an insect based on a picture I sent. I found a dead insect on my floor. Was concerned it was a termite. I send them a picture and they responded within the day telling me it was a spider. What a great resource to have at your disposal when trying to identify a bug/insect instead of worrying about what it is!

Advik Iyer Guha

M&M Pest Control was fast, friendly, and evidently experienced. I called them on a SUNDAY evening to get help identifying a few bugs I had found in my apartment. They asked me to send them pictures, and within about ten minutes, I had received responses identifying each of the bugs with links for further information. If I ever need help with pest control again, I would definitely go to them.

Monica Pierce

I had them come out to treat for bugs but we were still having issues only a few days after. They said they would come out again (since I was still under warranty). They missed that appointment. They apologized and said they would reschedule and give me a free treatment for the inconvenience. They missed their appointment AGAIN. The worst part is that I contacted them and they are ignoring me. What a dishonest thing to do. Very disappointed.

Christina Botero

These guys really deserve 10 stars! I called numerous other companies and trust me when I say MMPC went above and beyond. They were calm, caring, and extremely professional.

Gabriel Arlington

I've been using M&M Environmental services for several years and highly recommend them! They helped with a bedbug extermination of my partner's apartment as well as a full inspection of my apartment. Both times, they were quick and professional! I've also had them identify photos of bugs via email, with remarkable turnaround time. Excellent customer service!

Will Apicella

The exterminator my building uses is a joke, so I’ve turned to M and M twice now to take care of my apartment. Customer service on the phone is great, and the technicians who arrive have always been friendly and knowledgeable.

Kate Adams

It is so nice to have providers you trust and can rely on, especially when it comes to pests! We had never had any sort of a problem in our (small, only 5 apartments) building but, unfortunately, some German cockroaches moved in, presumably on a cardboard box (I hear they love the glue). Before we knew it, there was a colony living under our wine fridge. I understand it can take time to wipe them all out. After the first visit, some moved under our standard fridge (likely eggs hatched). I was thrilled when the second visit put an end to everything. We have seen zero activity since then but continue to have check-ups during warm months to ensure we never have a problem again. I have also arranged for them to visit the rest of my building (neighbors and cellar). Communication with M&M is simple. They are very responsive to email. I have nothing but good things to say about everyone I've emailed with, talked with and met. I've had several visits, met four different providers and would gladly meet them all again. They are also surprisingly punctual. I'm used to 2-hour and 4-hour windows for arrival times that rarely happen on time but M&M gives a 1-hour window and they have been right on time or early every time.

Ruthie Simon

Discovering that we had bedbugs was one of the worst experiences we have had in a long time. (I do recognize how lucky we are in other ways!) We were completely overwhelmed by having to prepare our entire apartment in a short amount of time while working full-time. The challenge, at the time, seemed insurmountable. HOWEVER, having constant and consistent access to the staff at M&M was a HUGE benefit. They never got annoyed by our numerous and ongoing questions. They answered our calls and responded to our multiple emails AFTER HOURS. They were competent, patient, kind and supportive. I have never experienced this level of customer support and service. The technicians were highly professional, communicative and efficient. As a customer, I was treated with dignity and respect. Thank you M&M!

Heather Corcoran

M&M is by far the best pest control company in NYC. Few things can be as stressful as dealing with bugs, but these guys are absolute pros. I turned to M&M when dealing with bed bugs years ago and they walked me through every step of the process from identification to treatment to prevention. Now I'm in a new apartment and I still return to M&M whenever I have a pest-related question. This evening I emailed a photo of a bug I found in the bathroom and they emailed me right back (after 8 on a Sunday night!) to ID the bug and tell me that no treatment was necessary. That is what I call customer service! If you ever have anything bugging you, make M&M your first stop.