Reviews of M&M Environmental (Pest Control)

Karen T

I have lived in New York for almost 10 years, and have managed to dodge one of my biggest fears, which is bed bugs. Unfortunately this streak ended, and I was attacked by these nasty little creatures on business trip while I stayed at a luxury hotel in Vancouver, British Columbia. I did not even consider that I had bed bugs until I came home, because if you know about bed bugs, the bites can take days to show up. At first I just thought they were mosquito bites. When I finally suspected bed bugs, I did some research on the internet, and started freaking out. I called the hotel that I stayed at, and they told me that due to it being a Canadian holiday that weekend they would not be able to get someone in for an inspection for a few days. I could not wait that long for answers, so I started to look into getting a pest control company into my apartment for an inspection. This was when I stumbled upon M&M Bed Bug Inspectors, and I am so glad that I did. I gave M&M Bed Bug Inspectors a call and spoke with Loren who put me at ease, and explained the process to me. Loren said he would have someone to my place ASAP. Within 2 hours Barry showed up with his adorable 4 legged partner in crime, Roxy. Barry was so nice, and made me feel like everything was going to be ok. After Barry and Roxy inspected my apartment, they luckily found no bed bug activity in my place. He gave me some plastic discs to put under my bed that would trap any bed bugs if for some reason they showed up. Barry also gave me some advice on how to search for bed bugs in hotels since I travel a lot for work. He also encouraged me to reach out to M&M Bed Bug Inspectors if I had any questions, or needed any additional info. The next day I found a little beetle that was a little suspect, so I emailed a picture to Loren, and he assured me that it was just a drugstore beetle (whatever that is), and nothing to worry about. The hotel in Vancouver contacted me about a week later, and confirmed that they did in fact find bed bugs in the room that I stayed in. Even though nothing was found in my apartment, I reached out to M&M to see if I should still do a bed bug treatment to my apartment since the hotel ended up finding bed bugs in the room (and the hotel would obviously be paying for this treatment). Loren told me that unless I found any bed bugs in my apartment since Barry and Roxy did their inspection, that it was not necessary, but to keep a close eye on it, and reach out if anything changes. I feel like if M&M was just after their customer's money they would have encouraged a treatment, but they build their business on being honest and professional, so they did not do that. Their prices are 100% reasonable. If you have researched bed bugs on the internet, or have ever had them, you know that bed bugs do not carry any diseases, but they do bring a lot of emotional stress. Working with M&M Bed Bug Inspectors helped to keep this at a minimum. They put my mind at ease, and without them this experience would have been so much worse. I am so lucky that I was bit by bed bugs, but that I did not bring them home with me.I highly recommend working with M&M Bed Bug Inspectors. You will not regret it!

Leon Carrillo

Incredibly helpful and knowledgeable with my pest problem!

Marilyn Kline

We had a bed bug scare after vacationing in Jamaica. I killed the bug and brought it back with me. With 3 small children at home, the idea of getting a bed bug infestation was horrific. Stan was incredibly responsive! They identified the bug as an outdoor bug. I was still nervous and so they let me bring in the bug. They sent the bug out to an expert who identified it for us and Stan even sent me the report! All of this was for no charge! They even gave me some free bed bug traps! Wow, I so highly recommend them!

Eddie Dobson

Great place

Emily York

Found what I immediately assumed to be a bedbug and preceded to totally freak out. I called M&M Environmental (on a Sunday!) and they put me in touch with an on-call specialist in my area. Stan called me back very quickly and since I had captured the bug in a ziplock bag, asked for a photo. He called me back about a minute after I sent it and told me that it was a grain beetle. He told me how it likely got into my home, how to get rid of them, and how to prevent getting more in the future. He was totally reassuring and not at all condescending. Stan also encouraged me to call again if I had any more questions and sent a follow up email after our phone conversation. TL;DR - Got a ton of timely, relevant, professional advice. Everyone I spoke with was very friendly and helpful. And the identification of the bug and subsequent reassurance were all free of charge. Would absolutely use them again..... although I hope I don’t have to :)

Deb Daishi Schwartz

Nothing induces panic in the toughest New Yorker like the call from your super informing you that your neighbors have bedbugs. YIKES! I was out of town when I got this call. On the recommendation of one of the affected neighbors I called M & M and spoke to Ami, who was so informative, knowledgeable, and respectful. The conversation really calmed me down, helped me make some decisions I'd been worrying over (what to do with my bags when I returned home, should I spend the night away instead of returning to the apartment, etc.) and made me feel like I was in good hands. I was also able to get a morning appointment right away and the price (under $250 for my one-bedroom apt) seemed absolutely worth it. The handler, Ben, and the dog, Roxie, showed up right on time and they were both fantastic and so professional. Ben answered all of my questions, was really kind and respectful and, much like Ami, totally put me at ease. Also Roxy could not have been cuter (though I wasn't allowed to pet her until after she'd done her job) or more serious about her job! So serious! But then what do you expect of a dog who graduated from a school where only four out of 300 dogs make it through? I didn't deal with the inspector hired by my building but the neighbor who did said they spent 10 minutes in her apartment whereas M & M spent TWO HOURS. Super professional. Love them. So glad I went with them and I would recommend them to anyone. (And no, luckily, I did not have BBs.)

Jaishvi E.

Loren was great! I was having a panic attack that I had bed bugs in my apartment - showed him a picture of what I found and he calmed me down (turned out not to be a bed bug, phew!). They were quick to respond, very friendly and trust their bug ID 100%