Reviews of Metro Pest Control & Removal Service NYC, Nassau, Bronx, Queens (Pest Control)

Andy Telegrafi

Do not attempt to contact! They're a bunch of liars! I called to schedule an initial visit and treatment. Was quoted $375 plus tax, which is very high for a 2 floor town-home with a basement but I agreed anyways. Then the technician shows up, and he wanted to charge me another $9 for each bait station. That would have added to over $500 for total service. Insane!!! Pure scam!!! Hence, I do not recommend them. Just read the negative reviews about these guys. Reviews don't lie!

Michael Bekman

Had a horrid wasp problem. Metro pest came in and cleaned it right up!

Sharmin Zaman

I am very satisfied with the service I received from specifically exterminator Dabre. I had moved into my apartment for about two months and noticed rodent and roach infestation. He is very attentive to his customers' concerns and immediately knew what action to take. Very pleased to have come across him, and if there happens to be any future situations I hope he would be available.

Angela Fields

This is the best exterminating company that I have ever used...they're such professionals.

Gladys Soto

Great service,

Elisa Smith

The woman answering the phone is extremely rude. They should hire someone with a better attitude who knows how to deal with customers. I would like to add that we had a bed bug treatment last year and they did an excellent job!

Erick Cortez

worst service ever, rude service man, rude customer service, rude they might have alot of services, but you got to understand with the customers. and they just hungup dont care what you need to say

Lori Gravina

Metro Pest gets my highest recommendation. Wish I could give more stars. Have used Metro several times in the past for an almost yearly ant problem and they always show up on schedule and get rid of my spring ants. Last week I heard an animal in my attic at night for a few days. I called the nice British lady who answers the phone and she connected me with an animal removal specialist. They came over right away and set traps. Within 2 days they caught a giant raccoon and close up the hole in my roof where the raccoon entered. Very scary and very thankful to metro pest control.

Liesl G.

Mice problem solved!! Thank you for your patience with me. I definitely recommend them!

Lucy A

I recently used metro pest control for a bedbug treatment. The specialist that came out to my home was very thorough I have not seen a bedbug in 2 months. I will be using metro for future pest problems. Thank you metro pest control!

Larry Zawadzki

Handled a bedbug problem well. Have been treating building for years and its been good

Seungah Lee

They have been treating my apt for mice infestation for months now. They leave poison powder in open air. Not only they are careless but also they haven't exterminated mice.

John Norman

I have used them for both commercial and residential service. Mice, roaches, ants. They are consummate professionals. As for the reviewer complaining about a $500 cost to treat an entire three-level home, I don't know how often you've used pest control services, but I've been a facility manager and homeowner for decades, and that is a very reasonable price. As for others complaining about poor customer service, I don't know who you dealt with, but I have met probably 20 of their techs over the years, and they have always been 100% courteous. They guarantee their work for a period of time after, so if they don't get everything on the first pass, they return for free. I don't write a lot of reviews, but when I do, it's a company I've dealt with - as a professional - and had great results with.

David DeGroot

Highly recommend

Ritesh Bhattacharya

Agree with the other reviewers on the TERRIBLE work, MISCOMMUNICATION, and LIES from this company....DO NOT contact this company if you have to pay out of pocket and even then, it's not worth it. My building and a few others use them so that is the only reason they are still in business. 1. Issue inspection & resolution: The first time they came for an inspection, they said there was a problem from just looking at ONE area...they were in the apartment for no more than 3 minutes yet i had to stay at home on a work day for this 'inspection.' I asked them what about the rest of the apartment and the guy said he would need to treat the rest of the apartment instead of answering my question or inspecting anything else. They seemed annoyed that they had to answer any of my questions and just told me to refer to the instructions that handed me, which wasn't very clear and I had to call back to clarify several things. After the first visit, i knew this would be a mess. They left trash open from whatever they removed and used my plastic bags instead of bringing their own to do it. If this is their daily job, then why aren't they prepared with the right materials to actually do it? They came for a follow-up and still didn't get rid of the issue, which i was told wasn't a severe issue. 2. Scheduling: Scheduling an appointment is another ordeal of having to call back multiple times and reconfirm to ensure they are coming. I called 12 days after the follow-up appointment to schedule a 3rd appointment and the rep said they would call me back once their scheduling department had reviewed it. I didn't get a call back for 2 days so I called again and the rep said the scheduling 'department' was very busy so it would take longer. So basically, you'll lose several days just trying to get an appointment while the problem continues to get worse in your home. I had the super call after 6 days from my first call and they told the super that I should wait until longer to see if I still see more before I schedule an appointment. So they completely LIED to me when they said it was with scheduling...they never intended to schedule an appointment. At this point it's been 6 weeks since the first treatment and I saw another live bed bug this morning! If you want to waste a lot of time getting non-answers or flat-out lies, following up, and still not having the issue resolved, then this is the perfect company to contact.

Livie Baby

Great place to go if you need to get rid of pest