DO NOT WORK WITH CHEMDRY DUKE CITY. I’m posting this review after speaking with the ChemDry corporate office and with their blessing and encouragement as it appears complaints are the norm with this particular franchise, owned by a man named Joseph. To be clear, ChemDry Duke City is completely independent and this review has nothing to do with other ChemDry franchises in NM. In fact, I can strongly recommend ChemDry of NM on San Mateo. Completely different experience. Duke City, however, has earned my first and only horrible review.
In short, horrible work with an unprecedented effort to escape their obligation of an offensive 10-day warranty. I’ve learned 30 days is the norm. This company is dishonest. It’s office manager, Donna, is condescending and unprofessional, which became soon evident is a pattern upon speaking with both corporate and other local franchises. It appears she and the company’s owner, Joseph, generate numerous complaints from customers, which are then remedied by other franchise owners concerned that the horrible experience provided by Duke City will impact other local businesses.
You’ve been warned. Horrible work, which they will not warranty should the work be subpar. I was hung up on by Donna, who refused to provide any contact details for the owner. I’ve since learned this owner has been cited numerous times for violating brand standards and for providing dismal results.
Take this review seriously and run! Try giving ChemDry of NM a call. They are superior in every way.