Reviews of Insight Pest Solutions - Minneapolis, MN (Pest Control)

Sara Dailey

Where do I begin. A salesmen, who was smart enough to not put his name on the card he gave me, came to my neighborhood to sale products. I am in sales, but I live my daily life with MUCH more integrity than what my experience consisted of here. To start, they had one price on the cards he showed but he was mentioning a $99.00 price. At some point I mentioned that I was not interested and he then back tracked to tell me he would say I recommended my neighbor and get me money off. Now, I could recieve my services at $49.99 plus tax. Wow! We are having a large party at my house and if for nothing else I figured I could spend that in able to clean up webs and such around the house/yard. I was not in the market for a one year subscription of the service that they are selling. A few times through the process the rep had mentioned that he would call in after and tell "them" I changed my mind on the one year service package. I did not catch that until towards the end when he had repeated the phrase. See, through the entire sale an agreement, let alone a year long one, was NEVER mentioned. As I sign on the iPad, I happen to have read the T&C. It mentions that if service is canceled I would owe for the total price of services recieved, I may assume that would be the pricing of $249 listed on the cards he had. He apologized and said that it was his fault (by the way, yes it is. And I would encourage you to not have a job where you feel like you need to con-people out of money to make a living). He left, as I was disappointed in his tactics as well as had no trust for him to cancel my order. I immediately called into the number listed online, they were closed so I left a VM. I called a second number, listed on the card for "new customers" and left another VM, and the next day I did not get a call. So, at 10am I called in and spoke to a real person, explained to her what happened and said I DO NOT WANT ANY OF YOUR SERVICES. CANCEL MY APPOINTMENT. Well, I left the state that day for the weekend, only to come home to find out they did indeed preform the appointment. And now, I have been charged. Incredibly disappointing and frustrating. I am all for local business' but absolutely not this. They are clearly disorganized, considering not one person had the decency to call me back regarding my frustrating experience and some how the services were never cancelled even when I spoke to someone in person. Under my recommendation, don't get services here. This $49 has wasted hours of my time. And I really hate to spend money with people who do not even have it in them to tell me the truth of what they're selling. If I could, I'd give a zero.

Anna Rajadurai

Insight pest solutions, has always sent over their people very promptly, anytime we needed them. We have had some ant problem, and Halley arrived and resolved this for us. She is very knowledgeable and explained what she was doing. Thanks Halley!

Logan LeFevre

I was very impressed by the quality of the service. I usually don't give kids knocking on my door the time of day, but my moles have been driving me crazy for the past two years. Insight was great, and my technician seemed to be very knowledgeable. Problem solved, and ill keep using the service

Pablo Eguez

Insight did a great job at my house. The staff is knowledgeable, helpul and extremely friendly. Great customer service especially from Chris and Tommy.

Jason Stadther

They will stick you with a $290 bill if you cancel before the 1 year commitment. They will tell you its OK that they charge this because that is what the telephone carriers do so I guess that makes it OK. Buyer beware!!!!

Brigitte Hansen

Horrible Customer Service and ineffective. I wouldn't refer this company to anyone.

Aaron Ssemujju

First off, their treatment does not work. Now to the shady type business this is, do not use this company even if it is the last pest company on the planet. These guys came soliciting at my house to treat our home for pests( I regret having these guys come to my property) sales guys told me that I had to just signup for one treatment and if it worked to go ahead and call so they can do more. Well when I signed apparently the contract on their iPad was different from what their sales people told me. Signing meant that I signed up for 4 treatments and which meant if their treatment didn't work and I wanted to cancel they'd be charging me 140 bucks. I wish I knew this ahead of time from their sales people when they came soliciting the first time, I would never have used them. This company is very dishonest and as shady as they come and stay away from them, save your money for more honest and trustworthy companies or else you'll end up in a position like mine. They don't even deserve a star. Very frustrating UPDATE: As of today, I received a call from one of the reps (Britney) from insight pest solutions and she was able to further talk to me about the experience I described above. The company was able to correct the wrong that was done to me, and the misunderstanding was completely resolved. I feel like it is my responsibility to revise my previous review because the company did reach out to me and we both were able to come to an understanding, My only advice is that please inform your door to door sales people to explain everything in regards to the contract clearly so that the prospective customer can make an informed decision before signing anything. Thanks again for your prompt response and resolution of this issue.

Jeff Johnson

Worst company to deal with. I cancelled with Monica on 4-6-18 at 11 am, they still show up and then try billing me. They threaten collection. If you sign up with this company I wish you luck. No different than hoodlum with a gun.

Hero Super

Crooks!!! We have a terrible snow storm the day before the technician came out. The entire month was snowing and a lot of snow had accumulated over time where it was over 4 ft tall. Technician still came out and billed me for a bogus service. They stated they treated my home, around the windows and door. When I checked, there was no fresh foot print on my side walk or my property where my windows were. Remember we have over 4 ft of snow on the ground and around all my big windows. I checked my camera and no one walked around the house. I see the technician pull up and sit in his van. A couple of minutes later, he walked up to the front door and put the bill on my front door handle and walk back into the car and drove off. Where is the integrity in their work? I called and they said they'll come out and they never did. So I cancel and now I am stuck with a bill that they never did service. They were supposed to come back for the final SERVICE and they never did!!! CROOKS!!!

Bill Hollway

The service technician Trevor explained everything clearly and did a very thorough job on the first visit. So far so good!

Jeff Grinager

We had a gentlemen come to our door and offer service at a discounted rate because he was servicing a number of houses in the area on the same day. He was extremely polite and explained what Insight offered and what he recommended, which we followed. The technician came out and was also polite and very quick about his work. We had to move some things from under our sinks so he could place ant traps, but otherwise he wasn't an inconvenience whatsoever. We had to have a 2nd spray about 6 weeks after the initial spray. Again, the technician was very courteous and even knowledgeable. It has been 2-3 weeks and this time there is a noticeable drop in the number of spiders. Overall, great customer service from the techs, and we also received follow-up calls from admins checking on us to see if we were happy with the service and to see if they could do anything to fix it.

Ed Goss

Chris was prompt and helpful identifying possible issue. Service was good and as expected.

Shyla Allard

Halley arrived on time and really knew her stuff! She explained everything in a clear and concise way and found wasp nests I didn't even know we had. I'm definitely requesting her as our regular tech. She was thorough, a good communicator and professional.

Linda Kroells

I had Halley Gruber out today to service my home, she did a great job, we switched from Orkin to Insight a year ago when Orkin was not getting the job done! Been very happy with our service. Halley was knowledgeable and pleasant.

AnnMarie Anderson

I'm a new customer that has had a frustrating experience with the technician that has been sent to my home twice. Fortunately, we had someone new this time-Trevor. Super professional, courteous, and did a thorough job. Gave me tips I can do for reducing bugs and gave me a number to call for an issue to be resolved. I'm still on the fence as to if I will keep Insight after my year is up, but if Trevor is our tech, it sure would help!

Michael Peterson

Trevor did an outstanding job, going above and beyond and taking extra time to do a great job! I highly recommend Insight Pest Control!!!

David Gomez

Rafael V. was outstanding today (5/8/18). He was so thorough, knowledgeable, friendly and professional. Highly recommend.

Diane Blaschko

Horrible company to do business with. Poor customer service, lacks integrity and would never do bua Ness with them again. I called to cancel service because it wasn’t working. Charl s asked if I was smart because a smart person would not drop their service. I was in the phone for over 30 minutes with this hard sell of something that wasn’t working. They told me that they get a 90 day notice so it would be a $249 cancellation penalty. He threatened that they could come after me with lawyers. He told me I had to learn to not be frustrated. So I said, you want me to stay with you for more money than a competitor, for a service that isn’t working (their product is all natural so it deters peats whixh is hard to control flying pests like hornets) and we happy. He said, yes but without the sarcasm. I have to call back within the proper window to cancel. It’s a game with them and they are horrible. It would have been better for them to just let me Cancel then fight with me and call me names.

Lydia De Guzman

if there is a zero rating, I will give it a zero. A guy came around our neighborhood and explain the one year service and never explained the prepayment penalty that they will charge if you are not HAPPY WITH THEIR SERVICE, he basically told me to sign here (my bad, I know , but who charge prepayment penalty - especially if their service sucks) the primary reason I avail of their service is for the ants that are going through our patio door and they are still there. I treated the ants with over the counter insect spray and worked better. I was charged $150 prepayment penalty. I hope no one ever sign up for this service.

Anna K

An Insight salesperson came to my home and I signed up for their services. After I received the contract via email, I changed my mind. I contacted Insight two days later and they canceled my contract with no questions asked. They were very professional and cheerful.

Judith Oestreich

Technicians are always very polite, professional, and friendly! They take great care in making sure to close gates when they are done and keep pets inside. They always take time to review their findings and explain things well. Ruben was especially great in our last treatment!

Isaiah Flowers

Do not use or sign up for insight pest solution.... not only do they not do good work... the people they have selling it to u are not trained... when I signed up the guy took my info, credit card email all that... signed me up for auto pay through the tablet he had... we received 2 treatments and they stopped showing up... I then get a letter now few months later saying I owe 353 dollars past due... I call them and say I have all the paperwork and receipt for the confirmation that I was set up for auto pay... I ask them well shouldn't I have gotten an email saying I have past due payments? lady says I'm sorry Sr. we don't have an email on this account... I lost it... I said here's what's gonna happen... I'm gonna pay for the 2 services u gave me... and u are gonna take off the late fees, early termination fee and collection fee... she said I'm sorry we can't waive them... after talking with 2 other people I got all fees waived and my service canceled... when I paid what I owed I had my credit card in hand prepared to give her the number and she says should she apply the balance to the card they have on file.... OMG!!!!.... share this post! Long story short... Don't use Insight pest solutions for your home!!!! They are terrible! Go with Rove... they are a little more expensive but they did much better work for me in the past... Im beyond pissed!!!!

Jamie Banken

Even if your services are great we will never go with you. Big mistake going door to door at 9:30 pm on a week night and ringing the doorbell on a house with lights out and a toddler sleeping. Please make sure your salesmen use some common sense. There are quite a handful of people in my neighborhood extremely irritated...

Cindy Ische

This is my first time using pest control - Tommy explained the process well and was very personable.

Derrik Dyka

They never answer their phone. You can't cancel without endless struggles. Buyer beware. Read their response. No record of anything which is convenient. I have several records to the contrary including an email from one of the local managers. Now get to have fun with their third party collections. DO NOT USE THIS COMPANY.

S Peters

I have always loved this service! Thorough and friendly - love the people they hire! I've usually had females come to the house, but today Zach came and he was terrific too! Truly above and beyond as he cleared out some mice in my garage traps too - yuck! He didn't care at all as I asked him to check several different spots - super patient!

Tammy Robinettte

As I was reading the reviews (unfortunately to late) one person asked if there was anyway of rating them a ZERO. That is exactly how I feel. It is a very good thing that we have completed our one year agreement!!!!! This has been the biggest waste of my money!!!! I never seen much difference in the before and the after. After this recent visit we have just as many ants and box-elder bugs as before. My husband tried for three days trying to get a hold of someone to ask them to come out and take care of the problem. He held forever and eventually left messages that were never returned. When he finally had time enough to stay on hold he held for over 20 minutes only to speak to someone that couldn't do anything to help, we needed to schedule someone to come out and do it again but she could not do that and she would have someone call THAT NIGHT to schedule. I should have known better than to sign up with a company that just showed up at my doorstep without checking them out. Since it seems that the only response you get is from these reviews I am putting it out there that this is my written notice to cancel my account. ( along with the email that I sent to their contact us email ) the order number on my last statement is 1357269 and the location/bill to is 88761. I would think this would be enough information to find my account.

Gary Panhead

Wasn't impressed at all with the salesman, train your sales staff to read and understand that no soliciting means no soliciting. When you see that sign, walk away immediately. The salesman was high pressure and didn't want to take no for an answer. He also told me that my next door neighbor was using your product. Upon checking with my neighbor, he told me that this was the biggest waste of nearly $500.00 that he had ever spent. He used the system last year for 4 treatments and is cancelling for future treatments. My neighbor also said that his first treatment was a couple of minutes with a few squirts under the kitchen sink. He also said that their outside winter treatment showed no footsteps around the perimeter of his house in the fresh snow.

Jude Reinertson

Working with Insight Pest Solutions has always been a positive experience for us. The technicians know what they are doing...especially Ruben, who is very friendly and took the time today to thoroughly check everywhere inside and outside.

Ruth Blowers

We had our first experience with this company and it couldn't have been better! Our service man was Johnny Hopkins, he was very knowledgeable and answered all of our questions. We have had other pest control companies in the past none as through as this. Hope we continue to have results. The Blowers

Jane Kinn

My husband Alex and myself Jane had 2 wonderful workers from Insight pest solutions come to our house and explained to us what they were going to do. They sprayed inside the house and also outside the entire house. They filled up the holes that the mice were coming into our garage and caulked it. They did a very professional job. Their names were Brandon & Nikki. We're looking forward to the continued service in the months ahead.

Shawnee LeFevre

I am not a fan of bugs inside my house! Insight pest solutions is back again--for 3 years straight and I love their service. Today, Technician Richae was on time, super sweet, explained everything to me again (even though I'm a repeat customer), and did a thorough job BOTH inside and outside of my house. She spent nearly an hour de-webbing, and then applying the treatment. I have never had any issues and love that if I see extra bugs between treatments I can call and they come right out at no extra charge. On a side note--I really don't mind the door-to-door sales technique. I appreciate young people getting out there on hot summer days trying to make a living. So be kind to them--maybe offer them a drink, a chance to use the bathroom? Most of them are young college students who could use a little encouragement and a smile.

Josh Malmquist

We had service with Insight for almost 18 months from the time we moved in until we left for a lower cost provider. With in 6 months the frequency in which we saw spiders increased dramatically and the woodpeckers returned to our siding. We made the switch back to Insight and after the first treatment it’s evident that they go the extra mile to make sure everything is completed well and will meet the concerns of the home owner. I am confident that we will get the same level of protection we had before leaving. Techs have always been very professional and courteous.

Jackie Kuhnke

Ruben Morales was great. He even found an area where mice could get in and sealed that area. We no longer have any problems with spiders in our house. Thanks for all you do.

June Rodysill

I had Halley Gruber as the technician today to take care of the pests. She was very friendly, polite and explained very well what she was doing. She was right on time after I had to change the time due to a former commitment. I hope to have her again the next trip out.

Sue Jensen

Our technician Tommy Shirley explained everything he was doing and treated our home inside and outside. We were having problems with spiders inside and wasps outside. The problem has been resolved so far. No more wasps on the deck! Thank you Tommy! Excellent service!

Erick Linquist

Trevor Rohde provided world-class customer service and answered all of my questions. Treated a new insect and they were gone for good the next day.

Matt Johnson

Should be zero stars - This company is a scam. Tactics as shady as the come. The company gets an A+ from the BBB. However the owner of the company is also on the board of BBB!!! "Adam Villareal look it up" They use tricky door to door tactics and have tricked many people into a product that doesn't work. Then when you complain or have a problem they send it to collections for not paying. They tried sold my wife $100 treatment for 2 services. however she got locked into a year contract for $500 unbeknownst to her. They came back a year later and tried the same scheme again. I looked at the tricks and have admit its very tempting. Do it yourself and pass on these guys

Tbone Tabano

Great Friendly Service , I was very comfortable with the progress this service as done

Kate Willemssen

Do not do business with this company! Their door-to-door salesperson lied to me. I specifically asked him if we could cancel at any time and he said yes. When i called after 6 months because my spider problem was as bad as ever, i was told that I signed up for a 1 year contract and that I would have to pay $220 to get out of it. Everything they told me their products would take care of has not happened. Waste of money!

Priscilla Johnson

This was my first review done around 3 months ago: I have called twice asking for a response to bad service. Called again and left a message with one of the phone assistants to inform them of poor service. Phone assistant said they would call back. No call since! On their website they say they will take care of spider webs. When they called me to set up my most resent service, they asked me if there were any bugs or mice that we had a problem with. I specifically told them there were spider nests(webs) in my home and that I wanted someone to take care of them. The tech arrived, he told me they did not have a tool long enough to reach my ceiling height to get the webs or nests and that I had to remove them as my “homework.” He then proceed to the exterior where he seemed to find a tool to brush the exterior of my house(higher than my interior ceilings). He was inside my house for a VERY SHORT amount of time. Since then, my spider infestation is everywhere and the centipede issue has increased(along with other nastiness of the depth.) I have found more bugs in my home than ever before. I would highly recommend that if you are looking for a pest removal company to go somewhere else. NOT WORTH THE MONEY!! P.S. The original call was for mice and bugs. I do have to say (as of TODAY) the mice have seemed to move on.

E Fabry

After trying several services, we have happily settled on Insight Pest Solutions. Our provider, Trevor, is professional, friendly, thorough and helpful. He takes his time, listens to and addresses any concerns, and does a complete home inspection and treatment with each visit. Additionally, they respond immediately to any unforeseen issues (like a critter in the house!). We live in the woods on a lake, and they have completely eliminated our spider and ant issues, that two other services could not help us eliminate. Trevor and Insight are the best providers we’ve used and we highly recommend their services.

Paul Copeland

First treatment. Tech (nikki peniata) arrived on time, was professional, pleasant, explained the treatment, and answered all questions. The treatment looked quite thorough. First impressions are excellent.

Lynn Mcmurphy

I just had my first application with Insight. Trevor and his assistant were prompt and friendly. They explained everything that they were doing step by step and made sure they covered any questions I had before they left. I was impressed and look forward to the results. Trevor and his assistant did an awesome job!!

Kyle Gulbrandson

We just had our second treatment and Halley has been great to deal with both times. She is very personable, courteous, and took the time to make sure that we understood how the treatments work. We live next to a heavily wooded nature preserve so trapping mice has always been apart of our fall to do list and our total number so far is many, many, times fewer than in past years. Looking forward to this second treatment making the number zero. Thanks again Halley.

John Biederstedt

Their 'treatments' did not control the pests they said their treatments would control, charged over $200 cancellation fee. Complete ripoff.

Anne Marie Vesledahl

Ruben & Breonn did such a thorough and thoughtful job thank you both very much!!

Katie Braun

Horrible experience. Informed the first technician of the issues we were having with ants, wasps and rodents. She told us that she couldn't do anything for the rodents other than to provide us sticky traps. We waiting a few weeks as we were told it takes time for the treatment to work, but there was no progress and our issues worsened. I called to cancel service and request a refund. The first rep sounded sympathetic and told me he'd see what he could do to provide a refund, and then I was transferred to a 'supervisor' who informed me that a refund was not possible, but instead they would come retreat for 'free.' I explained that based on website reviews it appears that they were supposed to ID problem areas and seal them rather than just hand us a stack of sticky traps, and they agreed that should have occurred. The second technician seemed to do a better job than the first as she identified a tree in our woods that contained carpenter ants and plugged some gaps in our garage with steel wool to prevent rodents from entering. We waited a few weeks for the treatment to work, but once again the issues we were experiencing did not improve and only worsened. It seemed as though whatever they put in our house was drawing pests in rather than removing them. My husband took matters into his own hands and identified several areas in our garage that the rodents could have been getting in, trapped the rodents and sealed the gaps. I called to cancel service and request a refund, and again the first rep acted sympathetic, agreed that it sounded as though their treatment was ineffective, then transferred me to a 'supervisor' who again informed me that they could retreat for 'free' but would not refund the service. After much discussion, he later informed me that to cancel I would actually have to pay MORE money because the first treatment was a special price when I signed up for the quarterly service. I agreed to a 2nd retreat and insisted that the technician come to our house that night for a retreat, but they were unable to accommodate. When I called to find out when a tech would be available for a retreat they simply didn't' return my call. At last we were able to cancel service at a $100 loss. If you're considering this service, walk away! Save yourself several hundred dollars by purchasing pest control products on your own, you'll save money and see better results!

Michael O'Connor

Denzel was very knowledgeable and courteous he did a very nice job. I appreciate his ability to get the job done and speak to what he was doing. Very nice service I wish I had experiences like this with other companies.

Don Hicks

Tommy was timely and very courteous at my first appointment for service. He explained in detail the service he was going to do. Tommy listened to my concerns and addressed them. Thank You!

Rob Grove

Where do I begin... two treatments and there are still ants and bugs in my house. Also, they treated for moles and instead of treating my entire yard they treat the areas that they are in. What does this do? pushes the moles farther in my yard!!! Oh there's more. We have a a creek behind my house and me and the sales guy knew that mosquito treatment wouldn't be worth the $100 bucks. Well the person providing the treatment didn't advise my wife of that and sprayed for the mosquitoes and we still have mosquitoes. Shocker! Now when I go to cancel they want to charge me another $150 to cancel. So am out $350 for NOTHING!!! Thanks alot Insight!!! I'll be spreading the word!!!! My advise would be to do the job right the first time. If you think it's going to take 2-3 treatments to begin with, then let your customers know. I have wasted my time and effort to get you guys back out. I shouldn't have to waste my time for a paid for service. Or provide more treatments the first time around so you don't have to come a second time. Get rid of the cancellation fee cause in the future if I wanted to try it again. Guess where I'm not going! PS I want my money back!!!!

Lisa VanRavenhorst

Everyone has been professional that I've dealt with. There was some mixup about adding the mole service, but they made it right with me quickly--I was pleased by their customer service. I must commend my technician, Halley Gruber, for finding a mouse entry spot near where my AC enters the house. She plugged it with steel wool and we have (fingers crossed) eliminated the problem. Others, myself and husband included, have looked for entry spots and never saw that one.

Debra Bryan

Joshua Taft did a fantastic job today. He made note of our raspberries and tomatoes and ensured that chemicals did not touch plants. He was courteous and very professional. Thank you!

Becky Lassila

Josh was great! He was very helpful and knowledgeable. I appreciate his sincerity and honesty. Even though we did not go with the company, the company has a great employee with Josh! Because of Josh if I decide to use a company in the future I will consider Insight Pest Solutions.

Mike Marohn

We had a followup service for some carpenter ants issues. The technician was very prompt, efficient and knowledgeable. It was a real pleasure working with him to solve our problem.

Wesley Halvorsen

Have used them in the past. The employee was on time and did a nice job. Worked inside the home and outside the home. The ants have not been back since. My tech was Halley Gruber and would use her again.

Chris Gibson

Insight offers a pest control service custom tailored for my home. The technicians were professional, friendly and took the time to tell me what I wanted to know.

Peter Eastvold

So, this blonde kid came to my door while only my wife and kids were home. He spoke to my 7 year old daughter at length about if she was a trouble maker, what she likes to do, what she likes to eat, if she likes to play outside, etc, before my wife came to the door. It was rather strange. He gave my wife his card out of Eden Prairie. Later after I got home and she told me about it, I saw him wandering through our yard. I went out and asked why he was asking my daughter creepy questions... He got all shifty and told me, "You are the one being creepy." I said, "Excuse me? You are standing here on MY property! I own the land you are standing on, and I will be as creepy as I want!" He proceeded to tell me they would have trucks up and down the street tomorrow "at Tim and Bob and Sue's house." he said and pointed in random directions. I asked him where his solicitor's permit was, he said, "Here it is." and showed me his work badge for Insight. I told him that was not a solicitor's permit. He assured me they had one. I asked if he had acquired it from the city or the county. He then tried to say that he has one from the city, but totally mangled our town's name. Anyway, life is usually better when people don't wander across my property, ask creepy questions to my daughter, and then get in my face in my own driveway.

Kate Krampe

Halley Gruber just did our quarterly treatment and it's -5 out. She was so nice, and smiley and gave me a few tips for the outside. Incredible service even on a cold MN winter day! We've been customers for 2 years and are so happy with Insight Pest Solutions. Thank you for the peace of mind!

Paul Evenson

Today was a pre-season treatment done by Greg Steenburgh of Insight Pest Solutions. He was prompt, polite, and helpful. Greg knocked on the door to let us know he was here and were there any specific problems we were having and since we've had a few mice show up he set up a trap to, hopefully, catch the little bugger[s]. We have been pleased with the service we've gotten from Insight.

Abbie Glenwood

They were excellent and came back when it didn't work. They helped me kill the bees that were now in the house and retreated with no charge, which solved the problem eventually.

Tommy O'Laughlin

New to Insight, we have many reasons that we chose to start using pest control services. Technician was helpful and nice to work with. Won't know how effective everything is until a few months from now, but so far so good!

Abigail Lynn Ehrman

We just had Tim Vallie come by and he did a great job! We have recommended Insight Pest Control so many times as they just do such a great job!

Becky Lee

I was very happy with the person servicing us, Halley Gruber. She was very professional and friendly. She gave me good tips and she was thorough. We live in a very wooded area and maybe have an inordinate amount of ants so had to request Insight to return for an additional treatment. We had a barbecue on our deck for Memorial Day and you could not set your plate down without an army of ants descending upon it. My husband just remarked that we are seeing less ants now. We have 2 upcoming events at our house this weekend and next so I am hoping the population continues to decline.

Cheryl Aradas

We recently moved and my husband initiated the service with INSIGHT. We like that we are notified prior to a tech coming out to the home. I really like that the technician lets me know they are there. Believe it or not we have another service that does not do this. Halley Gruber, our technician, came to the door to let me know she was there to service our home. She was so friendly. I am so pleased with your service, especially the Customer Service.

Whitewolf53

Halley Gruber is courteous and always checks on your needs. She does a thorough job, is prompt and efficient. Thanks Halley!

Bets Bohr

I was not impressed with the service. I saw twice as many spiders and had webbing outside my front door twice as bad as before the service. Then when I tried to cancel the next appointment, they came to my house when I was not home and provided service that I had cancelled and automatically deducted my account for a service I did not want. Trying to end my account with this company is like dealing with a whole new kind of pest! They want me to pay for a service I specifically canceled and it has taken me weeks and many phone calls to cancel my account with them!

Shelly Martin

This low review is solely because of the mis-handling of Insight being bought out by Terminex. There was ZERO communication to me as a customer about this. With technicians coming to my HOME it would be very important to know this information when someone would want to gain access into my home. At the very least an email should have been sent out to customers. I am not interested in doing business with Terminex!

tricot6

We had our first treatment and the technician (Nikki) did a great job explaining the whole process. She was also very helpful in spotting other issues beyond the ants (spiders, wasp's and boxelder's) that would also get addressed as part of the treatment. Outstanding service!

li chen

Great service Nikki was friendly and answered all my questions.

Sonja Jasansky

Excellent service! They were very flexible with my request for only all-natural products in our yard, and very thorough both inside and outside our home. A++

Chris Allen

Keep up the great work, awesome reputable company. : )

Tammy Belton

Josh Taft was my Insight Rep. He called ahead, arrived on time, was very professional and made my husbands day by telling him NOT to mow the lawn that day. He told me step by step what he was going to do, what I could look forward to for follow up and within a few days my wasps were virtually gone. I had a trophy size wasp nest that he decided to keep. We'll see how my mouse population diminishes over time. Thanks Josh & Insight

Chetan Ganatra

I have had great experience with insight pest solutions. They have been very responsive, came out when request at no extra charge. My last two services were performed by Raphael. He is very knowledgeable, professional and takes the time to address all concern areas. Great customer service.

Ryan Balko

I would like to cancel my service after my next scheduled appointment (the last of which was agreed upon in my original service agreement). I just called to request that the service is not auto-continued and was told that it was not possible to do that at this time. This is an absolute scam - Insight is intentionally pushing to have my account auto-continued and hoping that I will forget to call back after the next appointment so that they can continue to collect quarterly payments. UNETHICAL COMPANY!!! I urge others to use a different service.

Raja Gollamudi

Timely and courteous service. Halley listened to our concerns and did an awesome job on preventing the problems, going around the house twice and plugging the tiny holes and explaining prevention steps.

Maria Jepsen

Very professional!! Just got a minor retreatment for wasps. Technician showed up on time and she was very polite and helpful.

Angela Pan

We have been using Insight for over a year now and have the quarterly service. The interactions have always been very pleasant. Usually the service is performed on the exterior during the day when no one is home, but I had some specific concerns and called to move up my appointment and have a technician come treat the inside as well. Halley came by today and was professional and friendly. She explained what she was doing, why and how it would help, identified different pests, and was very thorough. She was also great with my nosy cat.

Ross Manthei

What a terrible company - do not go with them and I'll explain why. At first they go through your neighborhood, a nice guy walking around showing you on the Ipad the other neighbors who signed up. It's not cheap by any means but they do a fair job on the service part. My gripe is their customer service. We went to cancel, had written confirmation but they still came out to service & charge us. I reached back out but never heard back. I then got a call from a "retention specialist" (my take was 3rd party company they use) badgering me and arguing with me about the e-mail I received. This is a TERRIBLE business model. If people want to cancel, you should thank them for their business, appreciate them and end the relationship positively. I know view these guys as "sharks" out in the pest world. They have nice people that come to your house but I'd choose a different service or at least call around. This is NOT the way to run a business.

Ron Nearly

AVOID! If I could do less than one star, I would. First of all, the doo-to-door guy lied about the terms/price of the service. He was not honest on what we would be paying for a FULL YEAR of "service". And the "service" is NOT even close to being worth what it cost. The fall & winter "treatments" of cleaning up a few cob-webs and adding a few mouse traps cost well over $100 each time. If you have an outside issue, maybe they can help you, but DO NOT sign up for a full year.

Louis Stoll

Showed up when scheduled and did an outstanding job. Covered everything that was included and expected. Removed a hornets nest and treated multiple ant colonies around the property, cleaned out the cobwebs and generally did a thorough job. I was skeptical but am now very impressed and recommend them to others.

Abby Michaud Loesch

Thank you to Clark for coming out and knocking down 3 wasp nests around my house that seemed to appear overnight! Friendly and knowledgeable, and quick appointment scheduling too. Thanks again!

Marleen Smith

This is our first time with a pest control service and Nikki executed our 1st service... She was early for the appointment (refreshing) and did a great job! Very informative, clearly explained the process and the service expectations! I had the same confidence and trust when we signed up for this service after talking with Johnathon! With each phone call, I've also been treated with respect and attention to serving the customer! That's the kind of professionalism I look for... Well Done!

Allie J

Door man came to our door and pulled a bait and switch. We were ready to cancel our credit card because we thought we had been scammed. Then once they finally came the bees and ants all came back. 3 months later we get an email that the $90 service fee is due. We called to cancel because we had no idea this was something we signed up for and they couldn't do a thing. They're revenue people charge around a total of $400 to cancel something we had no idea we signed up for. The manager was respectful, but not helpful. He did what he could to "get us a deal". We never had a huge bug issue in the first place and it wasn't a service we were looking to get. I'm hoping to come back and at least review that their product works after we get to pay for 4 treatments we didn't even want. As of now, I would recommend looking for a company that can take a few hits canceling accounts versus this one thats revenue service doesn't know how to take a hit.

Bo Cui

please do not ever use this company. all they do is try to let you sign the contract but cannot do the work they promise. we have problem with the Japaneses beetles in my yard that they said it will take care but. after three times work the technicians who come over even said they never can do it. please do not use this company for any work. they are such bad company that just want to make money .

Rick Anderson

Insight Pest Solutions Review - Halley Gruber has been very professional, thorough, and extremely pleasant to deal with. She found potential problem areas to help keep critters out of my house and took steps to seal them up. I would recommend her & this company to everyone who is in search of these types of services.

Michael Ries

ZERO stars should be given here. Many negative reviews. Should have done my homework here before signing this agreement. The service is garbage. You will see better results from off the shelf products sold at retail stores. Salesman doing door to door sales should ha e already been a red flag. Money back guarantee is a joke as well. Read the fine print people. Salesman guaranteed that they would take care of our mole problem in the yard and the ants and spiders around the home or our money back. Their money back only applies to the interior of your home. They didn’t take care of the moles, ants, or spiders. So just like everyone else I called to cancel because they failed to do what they said they would do. I even allowed them to come out and try to take care of the problem on three different occasions. So alas they want to charge me the cancellation fee and the amount discounted to close my account early even though they failed on their service agreement as stated by the salesman. I’m sure we’ll see some automated response to this review... sorry for your misunderstanding blah blah blah. I’m certain this company makes all of its money off of customer cancellations and not their actual service.

Heather Pribyl

Johnny Hopkins serviced our home today and it was a great experience. He was friendly and really was knowledgeable about our little ant friends. Thank you for the great customer service.

Leslie Lelii

Hallie was great. We had a 2 hour window & she showed up just 1/2 hour into the window. She was courteous and concise. She explained what would be done and then answered my questions. She promptly treated the house and yard and when she finished she explained that full protection would be achieved in 10 to 14 days and how to contact them if we have problems after that date. Very pleasant and professional. I felt that the job was done well by a knowledgeable and friendly professional.

Deb Gordon

Insight over for 1st application. Went really well, Sydnie Wilda, the technician answered all of my questions, performed all tasks as described in a pleasant manner. I will request Sydnie for the next treatment in 3 months for she was thorough and is familiar with our home now.

Michael Hoogenakker

I was very impressed with the service from Insight. Our technician, Tommy Shirley, was very knowledgable. We have never used a pest control company, so he was very helpful in explaining everything to me! We have been dealing with wasps for years, but since Tommy sprayed, we haven't seen any so far…!! Thank you, Tommy!!

joshua westphal

The door to door salesman of this company use pressure sales and shady tactics to get you into the discounted rate, however what they don't specify during this initial sales pitch is that while you can cancel at any time you are required to pay back the discount you initially received. At one point it cost all of $20 more to receive two months more treatment as it would for me to cancel my service due to paying back the "discount". Now I have completed my year long contract and am looking to cancel my services, I received a Robo call on 5/29 about a service I was going to receive on 6/1 so I called the number listed in the voicemail to work on cancelling and promptly sat on hold for ten minutes. I was able to leave a voicemail with my contact information and what I was looking for at the time. So far I have not heard back from the agency and when I tried to contact them on 5/31 and 6/1 I again sat on hold but when I tried to leave another voicemail I was informed that the mailbox was full. While the product Insight used does work and the technicians which have applied it have always been helpful and friendly the corporate and customer service aspect of agency is absolutely atrocious and is the primary reasoning behind my 1 star review.

Meagan Weigelt

I don't normally write reviews, but this needs to be said. Worst company ever. First: their treatments don't even work. They do not offer a satisfaction guarantee. They made our problem worse. Since your under a contract, the only way to get out is to have people come back out almost every week. They charged me $107 to try and cancel, because they offered me a discount on my initial service. They have NO customer service. It was the worst customer service i've ever experience. Go some place else for your pest problem.

Clint Hodgdon

We hired Insight because we had wasps so bad the kids didn't want to go outside. There were also ants inside. Those problems have been completely resolved. Trevor completed our recent treatment and as always, we received a detailed description of work performed as well as Trevor's comments. We've used Insight for 2+ years and have been very satisfied.

Tyler S.

We signed up for the quarterly treatment service when visited by the local salesman. He was very friendly and professional and did a great job of explaining the service and that it was a contract for four quarterly treatments. The pricing is fair- we've had pest control companies out before who charged much more so even though the cold season services with Insight don't do as much as the warm season the pricing averages out to be well within the norm. Our tech Katie J. treated our property today, the day after we signed up. She did a great job and explained all the services. Too early to tell how well everything will work but I will revise my review if it's not working as expected. I'm very happy with Insight Pest Solutions so far. To all the people who complain about the contract- read and ask questions before you sign. It's not the company's fault that you agreed to something you're not happy with.

Kim Hahn

Beware of this business- we had a very expensive and frustrating experience! Achieved poor pest control and made multiple attempts to cancel service. It took two months to cancel service (an account manager has call you back) which resulted in a $130 to cancellation fee for something that did not work in the first place! We went to another company who very quickly and efficiently resolved our pest problem.

Catherine Kallaus

The sale's person completely misrepresented the service, and we have few good things to say about the company. Whenever we called for service we would be placed on hold usually between 20-30 minutes before talking to a person. More often than not, we were told that there would not be any available servicemen on the dates we were available (at one point I gave them 3 weekdays that I could be available in a week span, and this was still not good enough for their scheduling department). Lastly, and most frustratingly, after telling the company I did not want to renew for another year, I was refused service for the last two months that I ALREADY paid for. Their "year contract" only applies as long as you are planning to pay them more, regardless of how long you have paid for their services.

Dave Kelly

Halley Gruber provided an extra round of service this spring. Since we had an early spring, some of the insects have begun crawling on the house and building wasps nests earlier than normal this year, so we requested an extra visit. Halley was quick with her work and pointed out a tree that needs trimming to avoid providing an extra path for ants to get to the house. Overall, great service, so she deserves a tip.

Nick Kinn

Had Jared Golson to our property today and he did the most thorough job that anyone has ever done before. We have had Insight Pest Solutions for the past 2 years and my wife and I were really impressed by him! Thank you Jared for a job well done!

Selvin Wood

The tech arrived on time and was vey polite. He did a thorough job. Didn't have a problem with ants after he applied the treatment.

Todd Przybilla

I was told I can cancel the service anytime with no charge. Now I'm being told I am going to have to pay $169 for the discount that I was given. Still have spiders. Shut the lights off, closed the blinds and don't answer the door. I received a call from rep. She handled the situation and sent out a tech to treat the spiders again.

Mark Carter

Sydnie Wilda from Insight did our first treatment this week. She worked very efficiently and did all the services we signed up for. She also had a very pleasant personality. We were very pleased with her work.

Jeremy Krull

We had Halley as our technician today with Insight Pest Solutions! She was extremely polite, and greeted us with a smile (which is always nice)!!! She asked if we had any concerns and didn't mind that my 4 year old wanted to watch everything she did!!! She was fast, efficient, and personable!!! Hope we get her everytime! Sarah Krull

Añne Gedelman

We had our 2nd treatment and Halley Gruber was the Licensed Applicator. She did a great job and found areas in our home mice could possibly get in. We are impressed with Insight Pest Solutions!

Brandon Kalkwarf

Ruben did a great job treating a wasp nest outside our home. He also gave the exterior of our entire home an inspection to make sure there were no problems!

carol howard

Professional and thorough. Excellent company. Customer service is terrific. I highly recommend this company

Robert D Peterson

Do not sign up with this company, they just transfer you to Terminix. Very shady practices. Their technicians do nothing of value around your house and do not even meet what they are doing at the house next to yours. Basically someone driving around telling you, you should knock down some cobwebs and not have a pot with standing water in it. Take a couple of pictures and leave. Say they spray around your house but my cameras didn't see much spraying going on.

Katherine Thimjon

On May 26, 2017 Ryan from Insight Pest Solutions came out and did the initial inside treatment. He was polite, on time, and informative . Time will tell how effective the solution they applied last week outside for wasps and today inside do.

Mark Roweton

Great services at a great price

Amy Crum

I had a wonderful experience with Bart. He was very thorough a multitude of cobwebs that I had let accumulate around the outside of my house.

Kirsten Murphy

I had a lovely experience dealing with this company. They were able to get someone to our home very quickly and the inspection was thorough. Ruben, our inspector, was knowledgeable, friendly, and incredibly helpful.

Teresa Washington

This is my first time using a pest control company and Insight is great. We have had carpenter ants so bad they destroyed our deck. Since getting Insight services we hardly see a one anymore. Tyler, my tech is very informative and explains everything he is doing, he is also very nice. I have told several people I work with about this company as I am very pleased.

JoAnn Deveny

Came when raining the first time, so rescheduled. Waited on the new reschedule date 2 hours, and they didn't show because it never got slotted in their books. Rescheduled for different time that day, waited 2 hours again, did not show because they couldn't find the house. Called to reschedule and waited 2 hours that day, they were a no show because they had the time down wrong. My time is too important, so cancelled. Gave them a 3 because the receptionists were polite and I never got to use their service so don't know the quality.

Edward Jones

As an employee of insight and a friend of the owner. This is the best pest control company in the market. It's local company. As with any company they're not perfect. However; they work great with scheduling and dealing with any concerns that come up. Treating everyone as a person as well as the employees not just numbers. What sets this company apart is the owner. Super trustworthy, honest and transparent. Holds the highest and standards. I love my job.

Chris Z

I have been with Insight for two years. I never had mice I now do. I never had ants, I now do. Zero star rating is what they should receive.

Boys Hockey

Trevor Rohde just did an excellent job at my house. He removed an old hornets nest that was under the landscape fabric. He found and treated active mole runs and was very thorough with his service. Trevor was very polite and knowledgeable. Thanks for the great service!

Frank Steiner

Today Trevor from Insight removed 50+ wasp nests from under our deck and spent an hour inside helping deal with our pantry moth problem. We are new clients -- very glad we switched to Insight!!!

Tammi Kinkead

I am in the same boat as many unsatisfied people on here. I had a door to door "salesman" come to my door as well. I was busy at the time but let him give me a sales pitch. I decided to take the "one time deal" of $99.00 for the treating of my home. I thought I was getting a "one time deal" not a year contract. I did sign the papers but like I said, I thought it was a one time deal. I didn't have a copy of what I signed either. All I had was a door hang tag with the salemans name, date and services that they offered. I had NO IDEA that it was a year contract at all! My deal is when THEY called me to tell me WHEN they were going to come treat my house again (which was a surprise to me) I wasn't going to be home. So I called several times, left messages and not a single person called me back. I finally called a different number and told the person that I did not want them to come and then the problem began. She actually told me that I didn't have a say in when they would come to my home. They would come when they were going to be in my area and I had no choice in the matter. Long story short, I am now being charged $270.00 for a cancellation of contract fee. REALLY??? Yeah, I should have kicked that guy off my porch. NEVER again will I be so gullable to just sign something without taking the time to read the entire thing from front to back before even considering the service. I am VERY upset about the entire situation. I have filed a complaint with the Attorney General's Office. If they can't help me out then I hope that this will deter any other person in the whole United States to not do business with this company anywhere - not just in Minnesota. I've talked to several of their people in Customer Service and in Revenue in North Carolina where the company is based and NO ONE gives a care about your situation. All they want is the money. Well, I may have to end up paying these butt holes but I will never again be taken as a fool. This is a shady company doing bad business and are taking honest people for their hard earned wages. Companies like this should be ashamed of their practices and how they handle customers. They don't care how upsetting this is or how disrespectful they are being to people. I am not a person that doesn't pay my bills. I am an honest person willing to give another person the benefit of the doubt; however, I will be more on top of things for sure now that these people have done this to me. Please don't use Insight Pest Solutions!!!!!!!!! So, I ended up writing a letter to the Attorney General's office in Minnesota. As the result, Insight told me I had to pay $150.00 to clear up my account and then they would close it. So, a one time spraying of my house that really didn't do anything cost me $250.00. What a deal!! (enter sarcasm). I did pay the $150.00 just to be done with it. HUGE lesson learned there!!

Harry Bauer

We had our initial treatment on July 4th. Jacob was on time and explained everything he did during the 45 minute treatment. Before leaving, he asked if I had any questions. He was very professional and polite and I appreciate Insight for working on the holiday. I am looking forward to no pests. Thank you Insight and Jacob!!

Jim Hanson

We had a very productive visit from Halley Gruber. It was our fall application. This the third time Halley has been at our home. She is extremely knowledgable and analyzed a problem we have with drain flies. We'd never heard of them. We thought we had a fruit fly issue. She told us how to solve the problem with foaming drain cleaners. A simple solution.

Robert Smith

Rotten company. They are a joke. No results, very poor customer service. Tecnition sprayed ceiling with chemical, was dripping on the floor 8 hours after he left. Tech asked to purchase some personal property while in my house. I consider that very unprofessional. I usually never bother to post anything, but am very disappointed. I have 1 more appointment with them for july. I don't want them on my property, and definitely not in my home. They say I'm under contract. Or I can pay more to discontinue service. This is one company I hope goes out of business.

Kenneth Salchow

We spent years dealing with various pests around the house by ourselves. I'm not sure how we ended up finding out about Insight, but have been very happy since we did. They come on a regular basis, check to see if we have any specific problems, and work efficiently to complete their service and be on their way. Dealing with pests just isn't a concern for us anymore. Halley came out today for our regular service. Not only is she clearly a professional who takes pride in her work, but she was just a joy to interact with with a friendly smile and cheerful attitude. What more could you ask for?

Ged Lerxstipratt

I recommend Insight. Got the 4 pack treatment over course of year. Techs have been solid. Polite. Knowledgeable. Responsive. I recommend Insight.

Vanessa Robinson

It went great, Halley waited for me to finish a work call so I could bring the dog into the house. We haven't seen many bugs this year at all, only the flying ones that come to the porch lights. Also the wasps we had in the beginning are completely gone after the first treatment and have not returned.

Linda Schlueter

This was a second visit by Insight Technician. The first took care of the carpenter ants and spiders. I thought I had subscribed to the mice elimination also, but there continued to be mice in our house. I called Insight to find out if the mice trapping was also included in the price. They apologized and sent a technician out the next day. Halley was very thorough in her investigation of the foundation of the house and looking for places where mice could get in. She made several suggestions about how to eliminate the problem. She also set many traps around the house and sent a map of where they all were. I really appreciate her thoroughness and kindness. I give miss Halley 5 stars! THANK YOU! and I highly recommend Insight for your pest problems.

Ken Vallet-Sandre

Halley arrived at noon prepared to do the job. She asked if there were any areas that were a particular problem and listened intently to the answers. All corners of the house were dusted for spider webs and then treated for Yellow Jackets and Boxelder bugs. All my questions were answered in a courteous and professional way. Halley performed her tasks in an efficient and thorough manner. It would be a pleasure having her back again. Great job and thank you.

Dan H

Johnny Hopkins I believe serviced my house. He definitely went above and beyond with his politeness and his work. He explained why and how he did everything he was doing and got rid of a lot of my bugs. I've seen pest control companies that mess with homeowners, insight pest solutions is not one of them. Thanks Johnny!

Phil Knapp

Both Nikki & Brandon went over what they did & why. Very nice people & easy to work with. Hope they are ones that will be coming back.

Keely Unruh

I do not have an excessively negative review to post for this company, mostly because I haven't had a chance to experience their services. Right off the bat, I wish that I had been able to work with this company. I met a man who worked for Insight one afternoon as he was going door to door. He was extremely knowledgeable and friendly, but we were in the process of selling our house and were considering having Insight come out to our new house once all was settled. We kept his business card and were really looking forward to giving Insight a call once we moved. I've read so many great reviews about Insight that I dug through my boxes once we had moved and found that business card. We noticed that we had some large spiders outside of the new house and some wasps hanging around. I gave Insight a call a few days after moving in to my new house, and scheduled the first application. Our appointment was scheduled for Friday, September 4th between 3:00-5:00pm. My husband and I made sure that we were home and available for when they came, cancelled plans, and waited. Nobody showed up that evening, and we received no phone calls. I figured that because it was Labor Day weekend, perhaps the individual wanted to start their weekend earlier. Kind of rude, but I probably would have felt the same way. The following Tuesday after the holiday weekend, I called Insight Pest Solutions and was directed to their voicemail. After being prompted to leave my name, number, address and a message I left Insight the information and that I had never met with the applicator and was wondering if something had happened. It is September 16th today and I still have not received a call back or an explanation for why the individual never made it out to my new house. I really wanted to work with Insight to control the pests around my home, but the poor customer service that I have been shown means that I am likely going to need to take my business elsewhere. I am thoroughly disappointed in the lack of opportunity to write a good review.

Erin Wittenberg

Horrible experience!!! They came twice to home to sell a plan! They took credit card and when returned to do service they said they couldn't do it for the price they told sold us! Wasted my time for nothing!!! A big Scam!

Grete Tiemeier

Horrible experience, we went with Insight because they sold us on their vole solutions even though we didn't have bugs. As soon as our first treatment, we ended up having terrible bugs and the voles got worse. After a lot of wrangling they came out again for their "guarantee" and it didn't help. Our yard was completely destroyed by voles, and when I tried to cancel they charged us a multi-hundred dollar cancellation fee and hung up on me when I asked for the dispute process.

Mike Sarazine

We have had Insight Pest control now for about 4 months (2 quarterly treatments with an additional one in between). We signed up despite being on the fence but thought we would give it a shot. We couldn't be happier with our choice! Customer service has been awesome from us calling in to the techs they have sent to our house for work. Trevor was our most recent tech and he was AWESOME! Really hoping they send him out again as he knows our home and is very thorough in finding stuff we didn't even know was there. If you are looking for a pest control company, I would definitely recommend Insight!

R Riley

The referral program really sucks. I had issues with carpenter ants which were resolved. So I referred the company to my coworker who was told that both of us will receive 25 dollars credit to our next application. My coworker got the service in June and I got mine in August. When I didn’t see the 25 dollars credit applied to my bill, I called them to get it applied they said I had to get another service that costs 139 dollars to get the 25 dollars credit. And there’s no guarantee they’ll miss the credit again. What I had expected them to say was that because they missed applying the credit to my bill they will refund 25 dollars to my credit card or send a check. Instead they tried to rope me in for another service that I didn’t needed. 25 dollars is not a lot of money but it’s about the principle. They lied about the referral program. I didn’t get a dime for referral. So, I canceled the contract.

Mike Anderson

Pressure sales and contracts.... if you search online they have terrible reviews in other cities they serve. Not impressed

Annetta Diedrich

I had Turner from insight pest solutions today for the first treatment. He was informative, explaining what different ants and pests that I had. Turned was respectful when I asked questions. I appreciated the fact that my dogs are not in danger around his products. Annetta Diedrich

Robbie Lewis

Ryan Pflugshaupt did an initial residential treatment for pest control of our house today. This review is for his service call. I can recommend Ryan as a polite, friendly, informed and informative technician. In fact, I've requested that he return for future pest treatments. He cheerfully addressed any areas that I pointed out and dealt with them. (There did seem to be a disconnect between what the salesman promised and what was communicated to the technician.) I cannot yet rate the effectiveness of the treatments, but we hope to see a quick reduction in ant, vole, and wasp populations on our property. I will update my review then. Update: we were less than satisfied with the continued service from this company and canceled the treatments.

Roger Huxley

BUYER BEWARE. Don't be fooled! About a year ago a man approached my door and banged loudly in my door and proceeded to ring my doorbell twice. After answering the door he told me about the pest control service he was offering. It actually sounded like a good deal, $89 per treatment and he would do my first service for free. After I asked if there was a contract he told me a shady answer like "just give us a shot for a while". Fast forward throughout the year, I tried cancelling multiple times but they wanted an outrageous $200+ cancellation fee. They never could get rid of the bugs inside or outside of my house despite repeated efforts (I called for reservices once a month it felt like). One time I decided to watch the service pro do their work and she took a whole 8 minutes after parking her truck to spray a few spots and drop off her bill and get back in her truck. Total ripoff. I'll be switching back to Rove and I suggest you do too.

Armel Martin

Excellent customer service. Brandon and Tommy were really helpful in efficiently and politely getting our needs met!

Tom Gibbs

The technician, Jacob, was very polite. He came across as being very conscientious and knowledgeable about his job. He explained his procedures in detail prior to performing them. He also explained the safety and risk factors of any product prior to its application. Our only pest concern was an exterior ant problem. Jacob addressed the concern directly and I am quite certain our ant issue has been resolved. I will post any pertinent updates over time. A very positive experience all the way around. I am very happy with the service.

Clay Johnston

I have been with Insight for over a year now. I was apprehensive at first to go with such a large company thinking that I wouldn't get personalized service. I don't have a big bug issue, but wanted to make sure I didn't get one. Every visit from their staff has been a great experience from the job itself to the customer service. Last week I found a wasp nest under one of my roof peaks. I called and they came out the very next day. DaNei was able to get the nest down quickly and efficiently. He was super informative on what was going on and I didn't have to get close to a single wasp in the process. DaNei is my new superhero! Thanks Insight!

Gary Blanchard

Halley came out yesterday to treat the black ants in our house; she determined we have carpenter ants and pavement ants and treated them accordingly, inside and outside. She was knowledgeable and took the time to explain her methods. Thanks Halley! Laurie

Tim Nixon

Absolutely love the service! They were extremely prompt and thorough with their service. I've had many different companies over the years but none come close to the customer service or overall quality of their service! Highly recommend to anyone looking for pest control!

phil Mitchell

He killed the wasps

Tiffany Collins-Johnson

We had Insight Pest Solutions come out in the Spring to spray for pests, however in July we were seeing a few spiders and ants inside and outside our home. Not many, but a few. They were very courteous and said they would send someone out the following Sat. That Sat a very friendly technician, named Halley Gruber, came out and addressed what was wrong and our concerns. She was happy and answered any questions we had. Thank you Halley!

Nicole Fende

Technician Sydnie Wilda showed up on time, and even followed the directions that I wasn't free until 30 minutes into my service window. She was polite, informed, and clearly answered my questions. When I pointed out my small garden along the house she explained how she would work around it. Two thumbs up!

Sandra Gosein Garcia

Great Service. Very professional and knowledgeable technicians. A great price for excellent and effective pest control service.

Marcus Burdick

Signed up under a promotional package and they told me it was going to be super cheap for the year, can't remember how much they told me at the moment, come to find out that I'm being charged over $100 a quarter for a product that doesn't work and for a service that they don't show up to perform, they skipped two months of "application." My wife is calling to cancel because their product doesn't work and they LIED about the price for this year. I've already posted to social media warning about them.

Kory Hosselkus

Zero stars given. Poor customer service and many more negatives!

Rafael Manrique

Great service. Haven’t seen an ant or cockroach in over a year.

Matt saiko

AWFUL do NOT use this company. I don't normally write reviews, but this place is a scam. They do not offer a satisfaction guarantee. I tried to cancel under my contract, because all they did was make the pest problem worst. I called, and they were so rude to me, and I was fighting the $100 they wanted to charge me. I asked for the original signed contract, was put on hold for 15 minutes, and then they sent me one with a date stating was my initial visit.. I didn't even own my home on that date. At the end of it she told me she was going to charge me anyway. So there's $500 down the drain for no reason. Do not use this company.

Kay Mariani

This is a joke. Nothing you can’t do yourself. Dust some cobwebs with a feather duster. I’ve been trying to contact them to cancel and they make it very difficult to do. Do not sign up!

Wendy Zarate

BEWARE: You'll be paying a lot of money on an ongoing basis. It is NOT a one time promo cost as the sales people make it sound. They are not upfront about recurring charges and "oddly" enough, emails after every follow up (which they never tell you will be a $127 charge for them spraying a couple corners with some useless powder) is blank. When I tried accessing my account through the link they provide, it takes me to a dead end. The employees that come to do the follow ups have you sign on their tablets, saying its just a signature saying that they showed up. What they don't say is that you are signing to authorize the CC charge. Shady, shady. After 3 payments, we realized not only that this was kind of a scam, the services don't work at all. We had more spiders than usual and ants where everywhere in the spring , doing their business as usual. I tried calling customer service to try and work out the final payment (during this call I learned for the first time that there is another charge for you to cancel your account... meaning: you will be paying $127.48 quarterly until you remember to cancel their useless services. Then, you pay some more for cancelling.) I called and "got disconnected" twice. They have my acct number, they know where to find me. No one called back and I wasted precious time of my day trying to reach a resolution. Against everything in me wanting them to do the right thing, I'll send them a check because I want them off my back, but be aware that they have a very poor way of conducting business. I cannot take dishonesty. I'd take my business somewhere else.

Christopher Carrigan

It's Memorial Day and a representative came by my door failing to read the sign for no soliciting and knocked, setting off the dogs and waking the baby. I can't believe someone would be out soliciting on Memorial Day. No respect.

Faye Hawes

The sales consultants from insight pest control were respectful, friendly and very knowledgeable. I learned a lot from them. When they came to the door they were not at all pushy but patiently answered my many questions. They were interested in hearing about my particular concerns and how they could remedy them. I had wonderful service and the service technicians came the same day. They were equally respectful and friendly and wanted to make sure all was taken care of to my satisfaction. Faye Hawes

Brandon Nelson

Great service. This past cycle with the organization has been no problems for me. The only concern is there website has an invalid SSL Cert! Don't use an online account where passwords and credit cards are used until they fix this issue!

Brett Thompson

Technicians so far have been very friendly and knowledgeable. We've had two quarterly treatments so far and there is a noticeable difference in the pest population. Danei W. was out in November for our quarterly service and explained everything that was being done. He even noticed a very small entry point under the house that I hadn't noticed - very perceptive! Great service so far.

Kirstyn S

The technician was very polite, professional and nice - we have had techs come and spray for weeds mosquito's etc from different companies and by far he was the most polite and seems generally interested in helping fix or prevent any issues. Thank you!!

Berlynn LeFevre

Our home in Maple Grove has been getting serviced for almost a year and it has been awesome. We had an older gentleman servicing our home before, but he retired, and insight had a great deal going considering what we were paying before. I love love love that they come back for free between visits if i need them to. Very impressed.